The van was well used but we just loved it and it was totally reliable for the five weeks we toured round the South and North Island we drove over 4000k in all with no problems.

Reviewed almost 9 years ago and experienced in November 2015

Office hours are ridiculous for a major airport and the customer service is horrendous.

Our flight got cancelled from queenstown and we rang the office to inform them of our situation, the person I initially spoke to said that the office usually closes at four but given our situation the would allow “a couple of hours” after. The airline then worked tirelessly to get us into Auckland as early as possible, no small feat considering the amount of flights cancelled. They managed to get us on a flight arriving just after five, we then contacted the office and they backtracked on what was previously said, after pleading with the Auckland office to get them to understand the situation they said that they would be unable to wait an extra few minutes past the usual closing time to allow us to collect our camper. Not only should this not have happened in the first place as you would expect the office hours of a major airport to be longer, the blunt and rude manner in which the staff refused to help really has made me question why we booked with hippie in the first place. If we hadn’t already paid a bond we would be going elsewhere as I am very reluctant to give them any more of my money after their appalling customer service. I would recommend anyone looking to book a campervan to stay clear of this company as it appears that they really do not care about the customer at all. As a result we will be losing a full days worth of our holiday planned due to hippie campers, instead of a few hours due to a cancelled flight. We also had to fork out on accommodation and transport. My experience with hippie campers really has left a sour taste

Reviewed about 5 years ago

Office hours are ridiculous for a major airport and the customer service is horrendous.

Our flight got cancelled from queenstown and we rang the office to inform them of our situation, the person I initially spoke to said that the office usually closes at four but given our situation the would allow “a couple of hours” after. The airline then worked tirelessly to get us into Auckland as early as possible, no small feat considering the amount of flights cancelled. They managed to get us on a flight arriving just after five, we then contacted the office and they backtracked on what was previously said, after pleading with the Auckland office to get them to understand the situation they said that they would be unable to wait an extra few minutes past the usual closing time to allow us to collect our camper. Not only should this not have happened in the first place as you would expect the office hours of a major airport to be longer, the blunt and rude manner in which the staff refused to help really has made me question why we booked with hippie in the first place. If we hadn’t already paid a bond we would be going elsewhere as I am very reluctant to give them any more of my money after their appalling customer service. I would recommend anyone looking to book a campervan to stay clear of this company as it appears that they really do not care about the customer at all. As a result we will be losing a full days worth of our holiday planned due to hippie campers, instead of a few hours due to a cancelled flight. We also had to fork out on accommodation and transport. My experience with hippie campers really has left a sour taste

Reviewed about 5 years ago

BOOKED MONTHS IN ADVANCE WITH INSURANCE.

VEHICLE BROKE DOWN, WEREN’T OFFERED A REPLACEMENT.

We hired a hippie camper from Apollo late last week and within a few days, the clutch went and it broke down requiring towing to a garage.

We should have been given a replacement - we purchased insurance with them after all?! However, we were told they had no replacements at all and couldn’t process this. They said they would refund us for the days we weren’t using the camper. GREAT.

As it’s during Easter, all hotels etc have been booked up by other travellers and so we are now in a position where we find ourselves stranded having to pay over the odds for accommodation just to get by.

During a lot of phone calls, it seemed blatantly apparent that Apollo were trying to get themselves off the hook and trying to get out of the problem - which, being their faulty vehicle, was completely their problem, not mine!

Although they have offered us a slightly better compensation package (again, after numerous phone calls of me stating my complete disapproval of the way they were treating us), it turns out it’s nowhere near enough. We have had to change our trip plans as we can now no longer go to Milford Sound (all accom booked and no campers available from any other companies).

I feel if their vehicles were properly serviced, a nearly shot clutch would have become quite apparent!

We will be claiming the compensation for any further expenses we have to pay for accommodation during our stay in New Zealand. They’ve really let us down and you can tell their customer service operators are trained to try and offer you the smallest compensation packages to try not to offset their own margins. Pretty rank, really...

We’ll be sure to keep you all updated about their response to cover our accommodation expenses. Failing a good response, I’ll be seeking advice from my solicitor.

Reviewed over 5 years ago

It is probably the cheapest you can get but they charge you for every extra.

Still really happy because they were honest and really helpful. All in all a cheap and good company.

Reviewed over 7 years ago and experienced in February 2017

Comfortable camping set up but the vehicle was a bit the worse for wear.

But more than expected for an older vehicle though and it was a very good price. The staff at Apollo were great and it was all very easy for us.

Reviewed almost 9 years ago

Van is small and can drive anywhere.

It is also comparably cheap. All electronics are malfunctioning, no electricity = no fridge!

Reviewed about 9 years ago and experienced in February 2015

Do NOT book a Hippie Camper, our budget model is way over the promised max.

5 years. Many things are broken or missing, rust is dripping from the ceiling onto the bed, the mattress is mouldy and so on. The bond is not a bond but they charge it to your credit card and then back again which results in high fees. You even have to pay the fees from the bank from hippie camper. Customer service is horrible. For all issues we had they offered us a 15% discount which is ridiculous as the did breach the contract in many ways. This is not over yet and we are very angry with the kind of service they deliver. The agent wrote us we took over the car in bad shape so its our problem now?

Very dosappointed

Reviewed over 10 years ago