Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mad Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mad Campers
Valid Reviews
76 Valid Reviews
The Mad Campers experience has a total of 81 reviews. There are 76 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 76 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 57 |
|
75% |
| 9/10 | 15 |
|
20% |
| 8/10 | 4 |
|
5% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.97% Average
The raw data average (mean) for all the Mad Campers valid reviews is 96.97% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ada | 9/10 | 47 days | 100% |
| Zoe Shipley | 10/10 | 139 days | 100% |
| Leigh Buckingham | 10/10 | 444 days | 90% |
| Alex Marinets | 10/10 | 536 days | 84% |
| Cory Spencer | 10/10 | 597 days | 80% |
| Bobbie | 10/10 | 658 days | 76% |
| Ace Metivier | 10/10 | 778 days | 66% |
| Libby Simmonds | 9/10 | 1415 days | 14% |
| Diana | 10/10 | 1416 days | 14% |
| Franco Sabadini | 9/10 | 1446 days | 12% |
| louise peel | 10/10 | 1478 days | 11% |
| Brooke O'Connell | 10/10 | 1661 days | 6% |
| Ann Boekstegers | 10/10 | 1752 days | 4% |
| Kat Suddaby | 10/10 | 1781 days | 4% |
| Adam Mitchell | 10/10 | 1781 days | 4% |
| Alexander Ruhland | 10/10 | 1812 days | 4% |
| Silvere VERACRUZ | 8/10 | 1812 days | 4% |
| Lizzie Lacey-Brennan | 9/10 | 1843 days | 4% |
| Jonas Gemmel | 10/10 | 1843 days | 4% |
| Valerie LaCrosse | 10/10 | 1873 days | 4% |
| Laura Collins | 10/10 | 1935 days | 4% |
| Amandine CHATAIN | 9/10 | 1965 days | 4% |
| Justine Senée | 9/10 | 1966 days | 4% |
| Indra Prasetyo | 10/10 | 2057 days | 4% |
| SCOTT HASSLER | 9/10 | 2057 days | 4% |
| Summer Peterman | 10/10 | 2058 days | 4% |
| Lorrie Kaplan | 10/10 | 2087 days | 4% |
| Stephanie Hill | 10/10 | 2087 days | 4% |
| Will Johnson | 10/10 | 2087 days | 4% |
| Bob Bergman | 10/10 | 2118 days | 4% |
| Milena Tkotz | 10/10 | 2118 days | 4% |
| William Nash | 10/10 | 2119 days | 4% |
| Alan Whitlock | 10/10 | 2119 days | 4% |
| Sean Seguin | 10/10 | 2146 days | 3% |
| Chris Bollington | 8/10 | 2146 days | 3% |
| Sam Atkins | 10/10 | 2147 days | 3% |
| Laura Morley | 10/10 | 2177 days | 3% |
| Kristen Rodgers | 10/10 | 2177 days | 3% |
| fabien Lafond | 9/10 | 2177 days | 3% |
| Matthijs de Jong | 10/10 | 2178 days | 3% |
| Caroline Creekman | 10/10 | 2208 days | 3% |
| Julie Robinson | 10/10 | 2208 days | 3% |
| William Swann | 10/10 | 2208 days | 3% |
| Catherine Henry | 10/10 | 2208 days | 3% |
| Richard Arnot | 10/10 | 2238 days | 3% |
| Tety Kusuma Wardani Tety | 9/10 | 2239 days | 3% |
| Benjamin Becker | 10/10 | 2239 days | 3% |
| Marieke & Wieteke | 10/10 | 2270 days | 3% |
| Nurrin Akhyar Nurrinanuwar | 9/10 | 2299 days | 3% |
| James Campos | 10/10 | 2331 days | 3% |
| Fernando & Andrea | 9/10 | 2331 days | 3% |
| Andrew Korson | 10/10 | 2362 days | 3% |
| jarren Verbeek | 10/10 | 2392 days | 3% |
| Hamish Wedd | 8/10 | 2453 days | 3% |
| María Casanova | 10/10 | 2453 days | 3% |
| Janine Shaw | 10/10 | 2483 days | 3% |
| Karine | 9/10 | 2484 days | 3% |
| Maria Sol Fresard Disselkoen | 10/10 | 2484 days | 3% |
| Logan | 10/10 | 2484 days | 3% |
| Nick | 10/10 | 2484 days | 3% |
| Sandi Fukumoto | 10/10 | 2511 days | 3% |
| Theo and Rachel | 10/10 | 2511 days | 3% |
| Peter & Vicki | 10/10 | 2512 days | 3% |
| BoRoTravel | 10/10 | 2512 days | 3% |
| Stefano Muratore | 10/10 | 2512 days | 3% |
| Jane | 10/10 | 2512 days | 3% |
| Rick Karsten | 10/10 | 2542 days | 3% |
| Joel McDowell | 10/10 | 2543 days | 3% |
| Rogier van Hei | 8/10 | 2543 days | 3% |
| Hayley Diakiw | 9/10 | 2603 days | 3% |
| LIZ WATKINS | 9/10 | 2603 days | 3% |
| Olli-Pekka Heinimäki | 10/10 | 2604 days | 3% |
| Sam Pillidge | 10/10 | 2664 days | 2% |
| Jason Longhos | 10/10 | 2664 days | 2% |
| Nakita | 10/10 | 2818 days | 2% |
| Charles E Wilber | 9/10 | 5860 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mad Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.93% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mad Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mad Campers experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| … | … |
Balancing Adjustment
0.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.