Hired a motorhome for two weeks to travel around the South Island.

Our motorhome was nearly new. Very comfortable. No issues. So easy to drive. Made our holiday one of the best. Christchurch Mc Rent staff were helpful and very friendly when picking up and returning vehicle. Everything went very smoothly.

Highly recommend Mc Rent. Would definitely hire from them again.

Reviewed 6 months ago

One of the positive points was the efficient handover of the motorhome.

The depot was very busy but the system worked well. We had a thorough, in person guide to the vehicle and all questions were answered helpfully. It was a good, personalised service. We were lucky enough to be allocated a brand new motorhome.

There were quite a few negatives. Before our trip our flights were slightly amended. Mcrent were unhelpful and inflexible when we asked to alter arrangements slightly, with blunt responses verging on rude. No flexibility was offered. We asked for 2 complimentary transfers of a few minutes at drop off, rather than the policy of one at pick up and one at drop off. This was offered, but then withdrawn. We discovered a hole in the grey waste pipe, possibly stone damage on our journey. The cost for repair that we were charged seemed very high. The adblu supplied with the motorhome was provided with a hose not compatible with its container, so we couldn't use it. 2 seatbelts had been wrongly fitted and could not be used. We reported all these points at drop off but they were barely acknowledged. We spent time cleaning the motorhome as requested and it was immaculate. All in all it felt as if everything was very much in Mcrent's favour rather than customer focussed.

Reviewed about 1 year ago

I would advise you avoid McRent.

I would advise you avoid McRent.

This was our experience:

* There was a warning light and dashboard message saying there’s an error with an airbag. Surely this makes the vehicle unsuitable for hiring out?!

* The dashboard around the gear selector was loose. To select a gear, I had to hold the dashboard in with one hard while moving the gear lever with the other. This is very far from ideal when manoeuvring.

* Only one loudspeaker worked, and that one was falling apart with the grill coming off. This was particularly frustrating as we wanted to listen to audio books while we travelled but we were unable to listen to anything at all. The audio module showed an error message about wiring problems.

* The satellite dish didn’t work. It beeped, made noises like a motor is moving, then displays a red ‘error’ light. So no TV, no radio, no music, no audio books.

* None of the steering wheel audio controls worked, but I guess that was unimportant as we couldn’t hear anything.

* The dining table was badly damaged. We found out why the table has so many holes in it when the cupboard over the table opened as we were driving and the contents of the cupboard fall out onto the table. (Yes, there’s another hole in the table now)

* One of the hinges on the toilet door was snapped. (The top one) That put additional strain on the remaining hinges

* Seats were badly stained, especially the driver’s seat

* Only one out of the three USB ports worked, meaning it was very difficult to charge our devices.

* The fresh water hose didn’t have the correct fitting to enable us to get fresh water! We had to buy new fittings at our own expense.

It took many weeks of back’n’forth to get a very small amount of compensation for their poor service spoiling what should have been our holiday of a lifetime. Poor vehicle, terrible service.

Reviewed over 1 year ago

Hi, 20 days after returning the van I receive a invoice for damage I don't know about .

please read my response below.

Stay away from McReant.

Why am I receiving this Invoice for $2500?

It doesn’t list what was damaged on the awning?

There was no damage on it when I returned it.

I have paperwork signed from your staff listing what was damaged on the van.

The only damage was the lefthand review mirror and a vent for the fridge had fallen off.

The fridge vent not my fault

On pickup we were given the van with one Gas bottle empty. The water tank overflowed through the van, wetting

all our clothes and bags. For the next 2 weeks we could only half fill our water.

We paid for snow chains and got snow socks; they came apart the first time we used them, leaving us stuck on the side of the

road for 4 hours. We were refused entry to snow fields as snow socks are not allowed. Could not rent or buy chains because of the size no one on Queenstown had any. RAA told us that brand of snow socks are not to be used in NZ at all. We could not leave Queenstown as chains where required to drive to Dunedin and Milford Sound.

Because of McRents incompetents We lost one and a half days of skiing and lessons that would amounted to about $1500, and we did not see Milford Sound.

I have found that McRent was nothing but difficult.

Reviewed over 1 year ago

Everything you need!

Mcrent campervan are awesome and trustfull,

You just have to improve the welcoming and customer expérience in your both offices which was really deceptive (no transfer available whereas booked and a rude welcoming at auckland…) what a pity to end our trip.

Reviewed about 2 years ago

McRent made the RV pick-up and drop-off process convenient.

They also scheduled transportation to and from the airport for us. Their communication and responsiveness while we were on the road was great. The RV we rented looked new, clean and was the perfect size for the two of us. We had no problem driving it throughout the South Island of New Zealand.

The only negative comments we have are in regards to the walk-through of the RV at the time of pick-up. We felt it was a bit rushed and wasn't thorough enough. Be sure to ask a lot of questions and take photos of the RV before and after as well. Once we were on the road, we realized that the air conditioning didn't work and there was only one burner that worked on the stovetop. These issues should have been checked by their team prior to pick-up and communicated to us before we left. However, once we informed McRent of these problems at drop-off, we were both able to come to a resolution that worked for both parties.

Overall, we would be interested in booking another RV through McRent and suggest them to anyone who is looking for an RV to rent in New Zealand!

Reviewed over 2 years ago

Great check in and drop off, everything very well explained.

Motorhome very well appointed and comfortable, a couple of minor issues soon sorted by a quick phone call.

The only thing I would have asked for was tumbler size glasses, as the ones supplied were very small (bought some at K-Mart, problem solved).

Can’t recommend McRent highly enough.

Reviewed over 2 years ago and experienced in October 2022

We were upgraded to a brand new premium motorhome after our third rental with McRent Auckland.

They provide us with a more spacious and sleeker model to experience. It was also a no-cost upgrade! Thank you McRent team. We are extremely grateful and will most certainly return for our next camping trip.

Reviewed over 3 years ago