Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cust Domain.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Cust Domain

Valid Reviews

43 Valid Reviews

The Cust Domain experience has a total of 43 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 43 valid reviews:

Rating Count Percentage
10/10 32
74%
9/10 3
7%
8/10 2
5%
7/10 3
7%
6/10 1
2%
5/10 1
2%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
2%

92.09% Average

The raw data average (mean) for all the Cust Domain valid reviews is 92.09% and is based on 43 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

92.74%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Hayley 10/10 93 days 100%
FRANDS 10/10 93 days 100%
Valg 8/10 215 days 96%
Mike Fricker 9/10 215 days 97%
Philipp 10/10 306 days 95%
Ciara Jo 10/10 367 days 93%
Leon 10/10 367 days 93%
Sandrine Wandelburg 10/10 581 days 81%
Mini-K 10/10 612 days 78%
Mylène 10/10 732 days 69%
Graham Thompson 6/10 732 days 59%
Tony 7/10 763 days 61%
Richie 10/10 793 days 63%
TK 1/10 793 days 24%
Liz 10/10 1036 days 39%
CCMAS 10/10 1128 days 31%
Johnboy 9/10 1128 days 30%
Cory and Tarah 10/10 1158 days 28%
Lisa Boag 10/10 1220 days 24%
Linda Campbell 10/10 1281 days 19%
Valg 10/10 1370 days 14%
Eloise 10/10 1401 days 13%
Jan Filipcik 10/10 1736 days 2%
Lua 10/10 1798 days 2%
Elizabeth 10/10 1798 days 2%
Sita 10/10 1798 days 2%
Brandon 10/10 1798 days 2%
Lisa 10/10 1828 days 2%
Mel 10/10 1889 days 2%
Michael K. 10/10 2012 days 2%
Babyinplug 8/10 2132 days 1%
Niki 10/10 2132 days 1%
Brian Palmer 10/10 2132 days 1%
Martin 10/10 2163 days 1%
Daniel P 10/10 2163 days 1%
Boa 5/10 2285 days 0%
Rachel 10/10 2316 days 1%
Loic Morvan 9/10 2377 days 1%
Christina 7/10 2407 days 0%
John Griffith 10/10 2466 days 1%
Mick Havill 7/10 2502 days 0%
Jon Harris 10/10 2533 days 1%
Jozef Pinkerton 10/10 2608 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Cust Domain does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

0.67% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.