Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Travellers Autobarn.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Travellers Autobarn

Valid Reviews

66 Valid Reviews

The Travellers Autobarn experience has a total of 68 reviews. There are 66 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 33
50%
9/10 14
21%
8/10 6
9%
7/10 5
8%
6/10 1
2%
5/10 2
3%
4/10 0
0%
3/10 2
3%
2/10 0
0%
1/10 3
5%

85.45% Average

The raw data average (mean) for all the Travellers Autobarn valid reviews is 85.45% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

7 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 7 face-to-face reviews:

Rating Count Percentage
10/10 2
29%
9/10 2
29%
8/10 1
14%
7/10 2
29%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.71% Average

The raw data average (mean) for all the Travellers Autobarn face-to-face reviews is 85.71% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.65%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Khaleeq 10/10 470 days 100%
Jessica Delattre 5/10 624 days 67%
Michelle 6/10 624 days 76%
Salvo 3/10 683 days 45%
Steve Brooking 9/10 714 days 80%
joanne hollings 10/10 1048 days 44%
Samantha Jayne 10/10 1079 days 41%
Kelli 10/10 1292 days 23%
axel schulze 8/10 1747 days 4%
Joe Culbertson 9/10 1778 days 4%
Victorine MARIE 1/10 1779 days 1%
Anh Phan 8/10 1962 days 4%
Jessica Rose 10/10 1992 days 4%
Alice 9/10 2023 days 4%
Arnold van der Linden 5/10 2112 days 2%
JC Oli 10/10 2143 days 3%
Anne Wallace 10/10 2144 days 3%
Karen Gething 8/10 2144 days 3%
Christian Cippis 10/10 2174 days 3%
Joseph 10/10 2265 days 3%
João Carvalho 10/10 2418 days 3%
laurent twardowski 9/10 2418 days 3%
Tim Pellenkoft 8/10 2449 days 3%
yvonne smolders 10/10 2450 days 3%
alc012 1/10 2450 days 0%
Pieterjan Tuybens 8/10 2477 days 3%
Sasa Jamsek 9/10 2477 days 3%
Allyson Ekin 9/10 2508 days 3%
Alexandra Alles 7/10 2508 days 2%
Gillian Laing 10/10 2539 days 3%
Kate Brandist 10/10 2539 days 3%
Matt McCloskey 7/10 2552 days 1%
Jorg Luypaert 9/10 2569 days 2%
Bryn Howells 7/10 2569 days 2%
Sam Ye 10/10 2569 days 3%
Jennie Tollerton 9/10 2571 days 1%
Hannibal Winther 7/10 2575 days 1%
Carl von Horstig 8/10 2584 days 1%
Carly Walton 9/10 2600 days 2%
Ilse Haakman 10/10 2630 days 2%
AMIRUL AZRAI ZOHARI 10/10 2630 days 2%
Kennie Pritchard 10/10 2630 days 2%
Brent Lebeter 9/10 2630 days 2%
Tytti Turpeinen 1/10 2630 days 0%
Thomas Hill 10/10 2661 days 2%
Robby Thomas 9/10 2661 days 2%
Bach ADBA 10/10 2661 days 2%
Sarah Dawes 10/10 2692 days 2%
Kerrod Moller-Nielsen 10/10 2692 days 2%
Bill Grainger 7/10 2753 days 2%
Megan Raymond 10/10 2753 days 2%
Franz Russ 10/10 2783 days 2%
Rachel 10/10 2783 days 2%
Stefanie and Yvonne 9/10 2804 days 1%
Ashley Hatch 3/10 2814 days 0%
Claire Presland 10/10 2814 days 2%
Lynda Ky 10/10 2835 days 1%
David R 10/10 2873 days 2%
Thomas Hartley 10/10 2873 days 2%
Jared Campbell 10/10 2873 days 2%
Mike Stafford 10/10 2873 days 2%
Sam Bateman 10/10 2873 days 2%
Rebecka Ekman 9/10 2873 days 2%
Geoff 9/10 2904 days 2%
Felix 10/10 2919 days 1%
Sallie Gregory 10/10 2934 days 2%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travellers Autobarn experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.01% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 45 days. The Travellers Autobarn experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Travellers Autobarn experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.95%
198 -3.97%
199 -3.99%
200 -4.01%
201 -4.03%
202 -4.05%
203 -4.07%

Balancing Adjustment

4.78% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.