G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rafting New Zealand.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
260 Valid Reviews
The Rafting New Zealand experience has a total of 267 reviews. There are 260 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 245 |
|
94% |
9/10 | 10 |
|
4% |
8/10 | 3 |
|
1% |
7/10 | 1 |
|
0% |
6/10 | 1 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
99.12% Average
The raw data average (mean) for all the Rafting New Zealand valid reviews is 99.12% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
11 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 11 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 4 |
|
36% |
9/10 | 5 |
|
45% |
8/10 | 1 |
|
9% |
7/10 | 1 |
|
9% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
90.91% Average
The raw data average (mean) for all the Rafting New Zealand face-to-face reviews is 90.91% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
99.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Darryll Eliason | 10/10 | 1538 days | 100% |
Jordan Kapinga | 10/10 | 1600 days | 81% |
Chelsie Robertson | 10/10 | 1600 days | 81% |
Tanea Eru | 10/10 | 1600 days | 81% |
Rose Ransfield | 10/10 | 1600 days | 81% |
Kerry | 10/10 | 1600 days | 81% |
Sarah | 10/10 | 1600 days | 81% |
Hannah | 10/10 | 1843 days | 51% |
Peter Parker | 10/10 | 1935 days | 49% |
ELAINE GORDON | 10/10 | 2057 days | 47% |
Andrew Taylor | 10/10 | 2088 days | 46% |
Lino | 9/10 | 2178 days | 44% |
Jordan Bell | 10/10 | 2238 days | 43% |
Master Bell | 10/10 | 2239 days | 43% |
Poppy | 10/10 | 2239 days | 43% |
Te Wai | 10/10 | 2239 days | 43% |
Storm | 10/10 | 2239 days | 43% |
James | 10/10 | 2269 days | 42% |
TB | 10/10 | 2269 days | 42% |
Damian | 10/10 | 2269 days | 42% |
Paora | 10/10 | 2331 days | 41% |
Suzette | 10/10 | 2422 days | 39% |
Aaron | 10/10 | 2422 days | 39% |
Arizona | 10/10 | 2422 days | 39% |
Blake | 10/10 | 2422 days | 39% |
Mark Brabyn | 10/10 | 2422 days | 39% |
Erica | 10/10 | 2422 days | 39% |
Victoria | 10/10 | 2422 days | 39% |
Heather | 10/10 | 2453 days | 39% |
Wikitoria Tangihaere | 10/10 | 2512 days | 38% |
Tulip Te Whata | 10/10 | 2542 days | 37% |
Kahui | 10/10 | 2604 days | 36% |
Vicki Mayo | 10/10 | 2633 days | 35% |
JessicaAnne | 10/10 | 2695 days | 34% |
amanda pritchard | 10/10 | 2695 days | 34% |
Tiwana Tibble | 9/10 | 2725 days | 33% |
Nancy Milligan | 10/10 | 2756 days | 33% |
KC B | 10/10 | 2845 days | 31% |
Brandon Cassidy | 9/10 | 2850 days | 18% |
Nicole Murphy | 10/10 | 2876 days | 30% |
Sharon Madsen | 10/10 | 2876 days | 30% |
Bullet | 10/10 | 2907 days | 30% |
Sarah H | 10/10 | 2998 days | 28% |
Shadae Gibson | 10/10 | 2998 days | 28% |
Rain Ruan | 10/10 | 3060 days | 26% |
liang wan | 10/10 | 3060 days | 26% |
Leila Martley | 10/10 | 3060 days | 26% |
Sassan | 10/10 | 3121 days | 25% |
Oliver Glosby | 10/10 | 3121 days | 25% |
Jo Lee | 10/10 | 3151 days | 25% |
Rish Balejko | 10/10 | 3151 days | 25% |
David Julius | 10/10 | 3151 days | 25% |
Matt Lee | 10/10 | 3151 days | 25% |
Miroslav Bazala | 10/10 | 3182 days | 24% |
Judah Wikeepa | 10/10 | 3182 days | 24% |
Torran Lepper | 10/10 | 3183 days | 24% |
Anders Hauke | 10/10 | 3209 days | 14% |
Mr Bubbles | 10/10 | 3211 days | 23% |
Rani Smallman | 10/10 | 3212 days | 23% |
Anna Doßler | 7/10 | 3218 days | 12% |
Therese and Matthias | 10/10 | 3229 days | 14% |
Suzy Danko | 10/10 | 3242 days | 23% |
Sue Pagura | 10/10 | 3242 days | 23% |
evan huang | 10/10 | 3242 days | 23% |
Selina You | 8/10 | 3273 days | 22% |
Kyla Russell | 10/10 | 3273 days | 22% |
Jackie Russell | 10/10 | 3273 days | 22% |
Tash Paora | 10/10 | 3273 days | 22% |
Anna Thrift | 10/10 | 3304 days | 22% |
Sven Koch | 10/10 | 3304 days | 22% |
Kerri Butler | 10/10 | 3334 days | 21% |
Michelle & Mark Forte | 10/10 | 3334 days | 21% |
Ashley Wehi | 10/10 | 3335 days | 21% |
Tony Bennet | 10/10 | 3395 days | 20% |
Dana Calvin | 10/10 | 3395 days | 20% |
fran neal | 10/10 | 3487 days | 18% |
Sharee Lane | 10/10 | 3487 days | 18% |
dannielle porteous | 10/10 | 3487 days | 18% |
Jethro Cooke | 10/10 | 3517 days | 17% |
Michael Bowie | 10/10 | 3517 days | 17% |
lillyonsod@gmail.com Onsod | 10/10 | 3576 days | 16% |
Bernd Heimhuber | 10/10 | 3607 days | 15% |
Loz Picen | 10/10 | 3638 days | 15% |
Nico Duval | 10/10 | 3699 days | 14% |
Anahera Whaanga | 10/10 | 3853 days | 10% |
Adam Burden | 10/10 | 3883 days | 10% |
Laura Pugh | 10/10 | 3883 days | 10% |
Andreas Efstathiou | 10/10 | 3883 days | 10% |
Danley Vince | 10/10 | 3883 days | 10% |
Tony Holden | 10/10 | 3883 days | 10% |
Lacey Hollins | 10/10 | 3913 days | 9% |
yuk lynn chen | 10/10 | 3914 days | 9% |
Kimberley Thomas | 10/10 | 3914 days | 9% |
Georgia Macfarlane | 10/10 | 3914 days | 9% |
Jordan Putt | 10/10 | 3914 days | 9% |
rafting5664xxqwerty | 10/10 | 3914 days | 9% |
Sarah Portas | 10/10 | 3914 days | 9% |
Shay Moon | 10/10 | 3941 days | 9% |
Tony Billett | 10/10 | 3973 days | 8% |
Keith Nelson | 10/10 | 3973 days | 8% |
Dee | 10/10 | 4034 days | 7% |
Jess Perry | 10/10 | 4034 days | 7% |
Lisa Kemp | 10/10 | 4034 days | 7% |
Callum Learmonth | 10/10 | 4065 days | 6% |
Glen Liu | 10/10 | 4065 days | 6% |
Aly Learmonth | 10/10 | 4065 days | 6% |
Tamar Learmonth | 10/10 | 4065 days | 6% |
Bindi Thomas | 10/10 | 4126 days | 5% |
Raj Paul | 10/10 | 4187 days | 4% |
Melissa Ward | 10/10 | 4248 days | 2% |
Quintin Hislop | 10/10 | 4248 days | 2% |
Jasmine Hall | 10/10 | 4248 days | 2% |
Gabrielle & Shawn Scott | 10/10 | 4307 days | 1% |
isharpe | 10/10 | 4307 days | 1% |
Mungy | 8/10 | 4338 days | 1% |
eddieslee | 10/10 | 4338 days | 1% |
maureen slee | 10/10 | 4338 days | 1% |
David Butler | 10/10 | 4338 days | 1% |
Jake Sommers | 10/10 | 4369 days | 0% |
WendyRae | 9/10 | 4430 days | 10% |
annette7B | 10/10 | 4430 days | 10% |
Emma White | 9/10 | 4430 days | 10% |
justinstewart | 10/10 | 4460 days | 10% |
Emilydodo | 10/10 | 4460 days | 10% |
shackni | 10/10 | 4522 days | 10% |
PihaIndy | 10/10 | 4522 days | 10% |
Kirsty | 10/10 | 4522 days | 10% |
Kiz | 10/10 | 4522 days | 10% |
willmack | 10/10 | 4522 days | 10% |
stella71 | 10/10 | 4552 days | 10% |
BNZ_NewPlymouth | 10/10 | 4583 days | 10% |
Abbott | 10/10 | 4583 days | 10% |
Arizona8 | 10/10 | 4583 days | 10% |
Binnsie | 10/10 | 4613 days | 10% |
nsalter05 | 10/10 | 4613 days | 10% |
joauer | 10/10 | 4613 days | 10% |
lizy_t01 | 10/10 | 4644 days | 10% |
hottine | 10/10 | 4644 days | 10% |
georger | 10/10 | 4644 days | 10% |
cravedesign | 10/10 | 4644 days | 10% |
Deez | 10/10 | 4644 days | 10% |
sam26 | 10/10 | 4644 days | 10% |
ffitz1 | 10/10 | 4644 days | 10% |
banana2879 | 10/10 | 4673 days | 10% |
monni | 10/10 | 4704 days | 10% |
adebortoli | 10/10 | 4704 days | 10% |
Brewgardner | 10/10 | 4704 days | 10% |
jackson78 | 6/10 | 4704 days | 9% |
nscalder | 10/10 | 4704 days | 10% |
Niccastle | 10/10 | 4704 days | 10% |
mike3950 | 10/10 | 4704 days | 10% |
Kiana | 10/10 | 4704 days | 10% |
sway | 10/10 | 4704 days | 10% |
mazandbaz4eva | 10/10 | 4704 days | 10% |
JosieMP | 10/10 | 4704 days | 10% |
JoBullock | 10/10 | 4704 days | 10% |
SJMJTL | 10/10 | 4735 days | 10% |
hetheringtons | 10/10 | 4735 days | 10% |
Ganga | 10/10 | 4735 days | 10% |
Maca | 10/10 | 4735 days | 10% |
Katiepettigrew | 10/10 | 4735 days | 10% |
Mueveese21 | 10/10 | 4735 days | 10% |
shague | 10/10 | 4765 days | 10% |
andreal | 10/10 | 4765 days | 10% |
lucyw | 10/10 | 4765 days | 10% |
Caro954 | 10/10 | 4765 days | 10% |
scubafaris | 10/10 | 4765 days | 10% |
Xenathedog | 10/10 | 4796 days | 10% |
sandwa22 | 10/10 | 4796 days | 10% |
Tennantm | 10/10 | 4796 days | 10% |
mrsteed | 10/10 | 4826 days | 10% |
vtribello | 10/10 | 4826 days | 10% |
LucyM | 10/10 | 4826 days | 10% |
Bretherton | 10/10 | 4857 days | 10% |
kathryn_mildon | 10/10 | 4857 days | 10% |
Georgia_and_Paul | 10/10 | 4857 days | 10% |
potplantman | 10/10 | 4857 days | 10% |
TommyT | 10/10 | 4857 days | 10% |
Deloitte_ERS_NZ | 10/10 | 4857 days | 10% |
Robyn88 | 10/10 | 4888 days | 10% |
aryav | 10/10 | 4888 days | 10% |
gems | 9/10 | 4888 days | 10% |
EmmaKara | 10/10 | 4918 days | 10% |
Karlabalfour | 10/10 | 4918 days | 10% |
taritabaquie | 10/10 | 4918 days | 10% |
Naez | 10/10 | 4918 days | 10% |
janeti | 10/10 | 4918 days | 10% |
josh | 10/10 | 4949 days | 10% |
kiwiguy | 10/10 | 4949 days | 10% |
Pitbull | 10/10 | 4949 days | 10% |
the_catalpa | 10/10 | 4979 days | 10% |
sscharlott | 10/10 | 4979 days | 10% |
Khipperson | 10/10 | 4979 days | 10% |
TarshKTM125 | 10/10 | 4979 days | 10% |
dnlpry | 10/10 | 4979 days | 10% |
jessid | 10/10 | 4979 days | 10% |
Juls | 10/10 | 4979 days | 10% |
hammyp | 10/10 | 4979 days | 10% |
Adrian Beckett | 9/10 | 5006 days | 6% |
Carolin | 9/10 | 5009 days | 6% |
PFA | 10/10 | 5010 days | 10% |
lycrawford85 | 10/10 | 5010 days | 10% |
richardjrussell | 10/10 | 5010 days | 10% |
matineeidol74 | 10/10 | 5010 days | 10% |
zxangel | 10/10 | 5010 days | 10% |
Stefan Morris | 9/10 | 5029 days | 6% |
Jessie Currie | 9/10 | 5029 days | 6% |
Daniel Lang | 8/10 | 5031 days | 6% |
erikp13 | 10/10 | 5038 days | 10% |
wannaraft | 10/10 | 5038 days | 10% |
hakim0101 | 10/10 | 5038 days | 10% |
Scd44 | 10/10 | 5038 days | 10% |
Fiona Page | 10/10 | 5069 days | 10% |
marriners | 10/10 | 5069 days | 10% |
bigL | 10/10 | 5069 days | 10% |
KarenKennedy | 10/10 | 5069 days | 10% |
thebouzaids | 10/10 | 5069 days | 10% |
austin5 | 10/10 | 5069 days | 10% |
bentley_hewitts | 10/10 | 5069 days | 10% |
pamaho | 10/10 | 5069 days | 10% |
Lizard | 10/10 | 5069 days | 10% |
ewok74 | 10/10 | 5069 days | 10% |
Canty35 | 10/10 | 5069 days | 10% |
Rustyd | 10/10 | 5100 days | 10% |
caprius | 10/10 | 5130 days | 10% |
fleurtie | 10/10 | 5130 days | 10% |
Tanja | 10/10 | 5161 days | 10% |
katiec82 | 10/10 | 5222 days | 10% |
Kyle88 | 10/10 | 5222 days | 10% |
gemmamalpas | 10/10 | 5222 days | 10% |
Nelli | 10/10 | 5222 days | 10% |
tuyphon | 10/10 | 5283 days | 10% |
Sam Bishop | 10/10 | 5375 days | 10% |
Nikki Brown | 10/10 | 5375 days | 10% |
Andreas Backes | 10/10 | 5375 days | 10% |
Anna | 10/10 | 5403 days | 10% |
anaru | 10/10 | 5403 days | 10% |
Jazman | 10/10 | 5434 days | 10% |
stroalki | 10/10 | 5434 days | 10% |
Sam Jones | 10/10 | 5434 days | 10% |
saswoo | 10/10 | 5465 days | 10% |
Hmabch | 10/10 | 5465 days | 10% |
Andre Peklaj | 10/10 | 5465 days | 10% |
Jane | 10/10 | 5465 days | 10% |
liz | 10/10 | 5465 days | 10% |
fridays | 10/10 | 5465 days | 10% |
kiwifamily | 10/10 | 5495 days | 10% |
zenzen | 10/10 | 5495 days | 10% |
Emz | 10/10 | 5526 days | 10% |
Cayla Perry | 10/10 | 5526 days | 10% |
Dudley | 10/10 | 5556 days | 10% |
Jason Wood | 10/10 | 5556 days | 10% |
Siobhain O'Shea | 10/10 | 5648 days | 10% |
Cat | 10/10 | 5709 days | 10% |
Kate | 10/10 | 5734 days | 10% |
Caron Dzermajko | 10/10 | 5747 days | 10% |
Kelly | 10/10 | 5775 days | 6% |
Leanne | 10/10 | 5839 days | 10% |
scott ross | 10/10 | 5844 days | 10% |
Andrew | 10/10 | 5892 days | 6% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rafting New Zealand experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Rafting New Zealand experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rafting New Zealand experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.97% |
198 | -3.99% |
199 | -4.01% |
200 | -4.03% |
201 | -4.05% |
202 | -4.07% |
203 | -4.09% |
… | … |
0.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.