G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rafting New Zealand.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rafting New Zealand
Valid Reviews
259 Valid Reviews
The Rafting New Zealand experience has a total of 267 reviews. There are 259 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 259 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 245 |
|
95% |
| 9/10 | 10 |
|
4% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.23% Average
The raw data average (mean) for all the Rafting New Zealand valid reviews is 99.23% and is based on 259 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 259 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
40% |
| 9/10 | 5 |
|
50% |
| 8/10 | 1 |
|
10% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.00% Average
The raw data average (mean) for all the Rafting New Zealand face-to-face reviews is 93.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Darryll Eliason | 10/10 | 2021 days | 100% |
| Jordan Kapinga | 10/10 | 2083 days | 97% |
| Chelsie Robertson | 10/10 | 2083 days | 97% |
| Tanea Eru | 10/10 | 2083 days | 97% |
| Rose Ransfield | 10/10 | 2083 days | 97% |
| Kerry | 10/10 | 2083 days | 97% |
| Sarah | 10/10 | 2083 days | 97% |
| Hannah | 10/10 | 2326 days | 87% |
| Peter Parker | 10/10 | 2418 days | 83% |
| ELAINE GORDON | 10/10 | 2540 days | 78% |
| Andrew Taylor | 10/10 | 2571 days | 77% |
| Lino | 9/10 | 2661 days | 72% |
| Jordan Bell | 10/10 | 2721 days | 70% |
| Master Bell | 10/10 | 2722 days | 70% |
| Poppy | 10/10 | 2722 days | 70% |
| Te Wai | 10/10 | 2722 days | 70% |
| Storm | 10/10 | 2722 days | 70% |
| James | 10/10 | 2752 days | 69% |
| TB | 10/10 | 2752 days | 69% |
| Damian | 10/10 | 2752 days | 69% |
| Paora | 10/10 | 2814 days | 66% |
| Suzette | 10/10 | 2905 days | 62% |
| Aaron | 10/10 | 2905 days | 62% |
| Arizona | 10/10 | 2905 days | 62% |
| Blake | 10/10 | 2905 days | 62% |
| Mark Brabyn | 10/10 | 2905 days | 62% |
| Erica | 10/10 | 2905 days | 62% |
| Victoria | 10/10 | 2905 days | 62% |
| Heather | 10/10 | 2936 days | 61% |
| Wikitoria Tangihaere | 10/10 | 2995 days | 58% |
| Tulip Te Whata | 10/10 | 3025 days | 57% |
| Kahui | 10/10 | 3087 days | 55% |
| Vicki Mayo | 10/10 | 3116 days | 53% |
| JessicaAnne | 10/10 | 3178 days | 51% |
| amanda pritchard | 10/10 | 3178 days | 51% |
| Tiwana Tibble | 9/10 | 3208 days | 49% |
| Nancy Milligan | 10/10 | 3239 days | 48% |
| KC B | 10/10 | 3328 days | 44% |
| Brandon Cassidy | 9/10 | 3333 days | 26% |
| Nicole Murphy | 10/10 | 3359 days | 43% |
| Sharon Madsen | 10/10 | 3359 days | 43% |
| Bullet | 10/10 | 3390 days | 42% |
| Sarah H | 10/10 | 3481 days | 38% |
| Shadae Gibson | 10/10 | 3481 days | 38% |
| Rain Ruan | 10/10 | 3543 days | 35% |
| liang wan | 10/10 | 3543 days | 35% |
| Leila Martley | 10/10 | 3543 days | 35% |
| Sassan | 10/10 | 3604 days | 32% |
| Oliver Glosby | 10/10 | 3604 days | 32% |
| Jo Lee | 10/10 | 3634 days | 31% |
| Rish Balejko | 10/10 | 3634 days | 31% |
| David Julius | 10/10 | 3634 days | 31% |
| Matt Lee | 10/10 | 3634 days | 31% |
| Miroslav Bazala | 10/10 | 3665 days | 30% |
| Judah Wikeepa | 10/10 | 3665 days | 30% |
| Torran Lepper | 10/10 | 3666 days | 30% |
| Anders Hauke | 10/10 | 3692 days | 17% |
| Mr Bubbles | 10/10 | 3694 days | 29% |
| Rani Smallman | 10/10 | 3695 days | 29% |
| Therese and Matthias | 10/10 | 3712 days | 17% |
| Suzy Danko | 10/10 | 3725 days | 27% |
| Sue Pagura | 10/10 | 3725 days | 27% |
| evan huang | 10/10 | 3725 days | 27% |
| Selina You | 8/10 | 3756 days | 25% |
| Kyla Russell | 10/10 | 3756 days | 26% |
| Jackie Russell | 10/10 | 3756 days | 26% |
| Tash Paora | 10/10 | 3756 days | 26% |
| Anna Thrift | 10/10 | 3787 days | 25% |
| Sven Koch | 10/10 | 3787 days | 25% |
| Kerri Butler | 10/10 | 3817 days | 23% |
| Michelle & Mark Forte | 10/10 | 3817 days | 23% |
| Ashley Wehi | 10/10 | 3818 days | 23% |
| Tony Bennet | 10/10 | 3878 days | 21% |
| Dana Calvin | 10/10 | 3878 days | 21% |
| fran neal | 10/10 | 3970 days | 17% |
| Sharee Lane | 10/10 | 3970 days | 17% |
| dannielle porteous | 10/10 | 3970 days | 17% |
| Jethro Cooke | 10/10 | 4000 days | 16% |
| Michael Bowie | 10/10 | 4000 days | 16% |
| lillyonsod@gmail.com Onsod | 10/10 | 4059 days | 13% |
| Bernd Heimhuber | 10/10 | 4090 days | 12% |
| Loz Picen | 10/10 | 4121 days | 10% |
| Nico Duval | 10/10 | 4182 days | 8% |
| Anahera Whaanga | 10/10 | 4336 days | 1% |
| Adam Burden | 10/10 | 4366 days | 0% |
| Laura Pugh | 10/10 | 4366 days | 0% |
| Andreas Efstathiou | 10/10 | 4366 days | 0% |
| Danley Vince | 10/10 | 4366 days | 0% |
| Tony Holden | 10/10 | 4366 days | 0% |
| Lacey Hollins | 10/10 | 4396 days | 21% |
| yuk lynn chen | 10/10 | 4397 days | 21% |
| Kimberley Thomas | 10/10 | 4397 days | 21% |
| Georgia Macfarlane | 10/10 | 4397 days | 21% |
| Jordan Putt | 10/10 | 4397 days | 21% |
| rafting5664xxqwerty | 10/10 | 4397 days | 21% |
| Sarah Portas | 10/10 | 4397 days | 21% |
| Shay Moon | 10/10 | 4424 days | 21% |
| Tony Billett | 10/10 | 4456 days | 21% |
| Keith Nelson | 10/10 | 4456 days | 21% |
| Dee | 10/10 | 4517 days | 21% |
| Jess Perry | 10/10 | 4517 days | 21% |
| Lisa Kemp | 10/10 | 4517 days | 21% |
| Callum Learmonth | 10/10 | 4548 days | 21% |
| Glen Liu | 10/10 | 4548 days | 21% |
| Aly Learmonth | 10/10 | 4548 days | 21% |
| Tamar Learmonth | 10/10 | 4548 days | 21% |
| Bindi Thomas | 10/10 | 4609 days | 21% |
| Raj Paul | 10/10 | 4670 days | 21% |
| Melissa Ward | 10/10 | 4731 days | 21% |
| Quintin Hislop | 10/10 | 4731 days | 21% |
| Jasmine Hall | 10/10 | 4731 days | 21% |
| Gabrielle & Shawn Scott | 10/10 | 4790 days | 21% |
| isharpe | 10/10 | 4790 days | 21% |
| Mungy | 8/10 | 4821 days | 21% |
| eddieslee | 10/10 | 4821 days | 21% |
| maureen slee | 10/10 | 4821 days | 21% |
| David Butler | 10/10 | 4821 days | 21% |
| Jake Sommers | 10/10 | 4852 days | 21% |
| WendyRae | 9/10 | 4913 days | 21% |
| annette7B | 10/10 | 4913 days | 21% |
| Emma White | 9/10 | 4913 days | 21% |
| justinstewart | 10/10 | 4943 days | 21% |
| Emilydodo | 10/10 | 4943 days | 21% |
| shackni | 10/10 | 5005 days | 21% |
| PihaIndy | 10/10 | 5005 days | 21% |
| Kirsty | 10/10 | 5005 days | 21% |
| Kiz | 10/10 | 5005 days | 21% |
| willmack | 10/10 | 5005 days | 21% |
| stella71 | 10/10 | 5035 days | 21% |
| BNZ_NewPlymouth | 10/10 | 5066 days | 21% |
| Abbott | 10/10 | 5066 days | 21% |
| Arizona8 | 10/10 | 5066 days | 21% |
| Binnsie | 10/10 | 5096 days | 21% |
| nsalter05 | 10/10 | 5096 days | 21% |
| joauer | 10/10 | 5096 days | 21% |
| lizy_t01 | 10/10 | 5127 days | 21% |
| hottine | 10/10 | 5127 days | 21% |
| georger | 10/10 | 5127 days | 21% |
| cravedesign | 10/10 | 5127 days | 21% |
| Deez | 10/10 | 5127 days | 21% |
| sam26 | 10/10 | 5127 days | 21% |
| ffitz1 | 10/10 | 5127 days | 21% |
| banana2879 | 10/10 | 5156 days | 21% |
| monni | 10/10 | 5187 days | 21% |
| adebortoli | 10/10 | 5187 days | 21% |
| Brewgardner | 10/10 | 5187 days | 21% |
| jackson78 | 6/10 | 5187 days | 18% |
| nscalder | 10/10 | 5187 days | 21% |
| Niccastle | 10/10 | 5187 days | 21% |
| mike3950 | 10/10 | 5187 days | 21% |
| Kiana | 10/10 | 5187 days | 21% |
| sway | 10/10 | 5187 days | 21% |
| mazandbaz4eva | 10/10 | 5187 days | 21% |
| JosieMP | 10/10 | 5187 days | 21% |
| JoBullock | 10/10 | 5187 days | 21% |
| SJMJTL | 10/10 | 5218 days | 21% |
| hetheringtons | 10/10 | 5218 days | 21% |
| Ganga | 10/10 | 5218 days | 21% |
| Maca | 10/10 | 5218 days | 21% |
| Katiepettigrew | 10/10 | 5218 days | 21% |
| Mueveese21 | 10/10 | 5218 days | 21% |
| shague | 10/10 | 5248 days | 21% |
| andreal | 10/10 | 5248 days | 21% |
| lucyw | 10/10 | 5248 days | 21% |
| Caro954 | 10/10 | 5248 days | 21% |
| scubafaris | 10/10 | 5248 days | 21% |
| Xenathedog | 10/10 | 5279 days | 21% |
| sandwa22 | 10/10 | 5279 days | 21% |
| Tennantm | 10/10 | 5279 days | 21% |
| mrsteed | 10/10 | 5309 days | 21% |
| vtribello | 10/10 | 5309 days | 21% |
| LucyM | 10/10 | 5309 days | 21% |
| Bretherton | 10/10 | 5340 days | 21% |
| kathryn_mildon | 10/10 | 5340 days | 21% |
| Georgia_and_Paul | 10/10 | 5340 days | 21% |
| potplantman | 10/10 | 5340 days | 21% |
| TommyT | 10/10 | 5340 days | 21% |
| Deloitte_ERS_NZ | 10/10 | 5340 days | 21% |
| Robyn88 | 10/10 | 5371 days | 21% |
| aryav | 10/10 | 5371 days | 21% |
| gems | 9/10 | 5371 days | 21% |
| EmmaKara | 10/10 | 5401 days | 21% |
| Karlabalfour | 10/10 | 5401 days | 21% |
| taritabaquie | 10/10 | 5401 days | 21% |
| Naez | 10/10 | 5401 days | 21% |
| janeti | 10/10 | 5401 days | 21% |
| josh | 10/10 | 5432 days | 21% |
| kiwiguy | 10/10 | 5432 days | 21% |
| Pitbull | 10/10 | 5432 days | 21% |
| the_catalpa | 10/10 | 5462 days | 21% |
| sscharlott | 10/10 | 5462 days | 21% |
| Khipperson | 10/10 | 5462 days | 21% |
| TarshKTM125 | 10/10 | 5462 days | 21% |
| dnlpry | 10/10 | 5462 days | 21% |
| jessid | 10/10 | 5462 days | 21% |
| Juls | 10/10 | 5462 days | 21% |
| hammyp | 10/10 | 5462 days | 21% |
| Adrian Beckett | 9/10 | 5489 days | 12% |
| Carolin | 9/10 | 5492 days | 12% |
| PFA | 10/10 | 5493 days | 21% |
| lycrawford85 | 10/10 | 5493 days | 21% |
| richardjrussell | 10/10 | 5493 days | 21% |
| matineeidol74 | 10/10 | 5493 days | 21% |
| zxangel | 10/10 | 5493 days | 21% |
| Stefan Morris | 9/10 | 5512 days | 12% |
| Jessie Currie | 9/10 | 5512 days | 12% |
| Daniel Lang | 8/10 | 5514 days | 12% |
| erikp13 | 10/10 | 5521 days | 21% |
| wannaraft | 10/10 | 5521 days | 21% |
| hakim0101 | 10/10 | 5521 days | 21% |
| Scd44 | 10/10 | 5521 days | 21% |
| Fiona Page | 10/10 | 5552 days | 21% |
| marriners | 10/10 | 5552 days | 21% |
| bigL | 10/10 | 5552 days | 21% |
| KarenKennedy | 10/10 | 5552 days | 21% |
| thebouzaids | 10/10 | 5552 days | 21% |
| austin5 | 10/10 | 5552 days | 21% |
| bentley_hewitts | 10/10 | 5552 days | 21% |
| pamaho | 10/10 | 5552 days | 21% |
| Lizard | 10/10 | 5552 days | 21% |
| ewok74 | 10/10 | 5552 days | 21% |
| Canty35 | 10/10 | 5552 days | 21% |
| Rustyd | 10/10 | 5583 days | 21% |
| caprius | 10/10 | 5613 days | 21% |
| fleurtie | 10/10 | 5613 days | 21% |
| Tanja | 10/10 | 5644 days | 21% |
| katiec82 | 10/10 | 5705 days | 21% |
| Kyle88 | 10/10 | 5705 days | 21% |
| gemmamalpas | 10/10 | 5705 days | 21% |
| Nelli | 10/10 | 5705 days | 21% |
| tuyphon | 10/10 | 5766 days | 21% |
| Sam Bishop | 10/10 | 5858 days | 21% |
| Nikki Brown | 10/10 | 5858 days | 21% |
| Andreas Backes | 10/10 | 5858 days | 21% |
| Anna | 10/10 | 5886 days | 21% |
| anaru | 10/10 | 5886 days | 21% |
| Jazman | 10/10 | 5917 days | 21% |
| stroalki | 10/10 | 5917 days | 21% |
| Sam Jones | 10/10 | 5917 days | 21% |
| saswoo | 10/10 | 5948 days | 21% |
| Hmabch | 10/10 | 5948 days | 21% |
| Andre Peklaj | 10/10 | 5948 days | 21% |
| Jane | 10/10 | 5948 days | 21% |
| liz | 10/10 | 5948 days | 21% |
| fridays | 10/10 | 5948 days | 21% |
| kiwifamily | 10/10 | 5978 days | 21% |
| zenzen | 10/10 | 5978 days | 21% |
| Emz | 10/10 | 6009 days | 21% |
| Cayla Perry | 10/10 | 6009 days | 21% |
| Dudley | 10/10 | 6039 days | 21% |
| Jason Wood | 10/10 | 6039 days | 21% |
| Siobhain O'Shea | 10/10 | 6131 days | 21% |
| Cat | 10/10 | 6192 days | 21% |
| Kate | 10/10 | 6217 days | 21% |
| Caron Dzermajko | 10/10 | 6230 days | 21% |
| Kelly | 10/10 | 6258 days | 13% |
| Leanne | 10/10 | 6322 days | 21% |
| scott ross | 10/10 | 6326 days | 21% |
| Andrew | 10/10 | 6375 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rafting New Zealand experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.99% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Rafting New Zealand experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rafting New Zealand experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.93% |
| 198 | -3.95% |
| 199 | -3.97% |
| 200 | -3.99% |
| 201 | -4.01% |
| 202 | -4.03% |
| 203 | -4.05% |
| … | … |
Balancing Adjustment
0.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.