Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverjet NZ.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverjet NZ
Valid Reviews
65 Valid Reviews
The Riverjet NZ experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
83% |
| 9/10 | 9 |
|
14% |
| 8/10 | 2 |
|
3% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.00% Average
The raw data average (mean) for all the Riverjet NZ valid reviews is 98.00% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
22% |
| 9/10 | 6 |
|
67% |
| 8/10 | 1 |
|
11% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.11% Average
The raw data average (mean) for all the Riverjet NZ face-to-face reviews is 91.11% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan Zink | 10/10 | 2820 days | 69% |
| Mark Rosenberg | 10/10 | 2998 days | 88% |
| Josef Biller | 9/10 | 3207 days | 51% |
| Peter Bateman | 10/10 | 3212 days | 74% |
| Richard | 10/10 | 3242 days | 72% |
| Anna Herd | 10/10 | 3334 days | 66% |
| Rhonda McKinney | 10/10 | 3456 days | 58% |
| Dan Vaughan | 8/10 | 3576 days | 49% |
| Aida Azlan | 10/10 | 3607 days | 48% |
| Lisa Aitken | 10/10 | 3699 days | 42% |
| Joel Burken | 10/10 | 3822 days | 34% |
| Laina Black | 9/10 | 3913 days | 19% |
| Ricky White | 9/10 | 3913 days | 19% |
| Rob Van Proemeren | 10/10 | 3942 days | 26% |
| Phil & Tanya Thompson | 10/10 | 3973 days | 24% |
| Karrie Stephens | 10/10 | 3973 days | 24% |
| Jen Unsworth | 10/10 | 4004 days | 22% |
| Yumiko Kawano | 10/10 | 4034 days | 20% |
| Sabbsilein | 10/10 | 4065 days | 18% |
| PeterCollins | 10/10 | 4248 days | 6% |
| Bonnie and David Appleby | 9/10 | 4279 days | 4% |
| Rebecca | 10/10 | 4279 days | 4% |
| Cassandra Rakei | 10/10 | 4279 days | 4% |
| Courtney Quintrell | 9/10 | 4286 days | 2% |
| Katie Quantrell | 9/10 | 4307 days | 2% |
| johannesivarsson | 10/10 | 4338 days | 0% |
| jess | 10/10 | 4430 days | 31% |
| BrendaC | 10/10 | 4430 days | 31% |
| Jenn | 10/10 | 4430 days | 31% |
| kirstyrose | 10/10 | 4430 days | 31% |
| Sophie13 | 10/10 | 4552 days | 31% |
| pbau | 10/10 | 4583 days | 31% |
| TheHoon | 10/10 | 4613 days | 31% |
| Lisa Carey | 9/10 | 4630 days | 21% |
| dbr | 10/10 | 4644 days | 31% |
| Asha | 10/10 | 4704 days | 31% |
| shezabear | 10/10 | 4735 days | 31% |
| rach_taylor | 10/10 | 4765 days | 31% |
| lindahealey | 10/10 | 4765 days | 31% |
| someone | 10/10 | 4918 days | 31% |
| lisabraden | 10/10 | 4979 days | 31% |
| T Chapman | 9/10 | 5033 days | 21% |
| Lynnie | 9/10 | 5038 days | 31% |
| smegs | 10/10 | 5069 days | 31% |
| saramaria | 10/10 | 5130 days | 31% |
| adfc416 | 10/10 | 5130 days | 31% |
| UlsterOgre | 10/10 | 5130 days | 31% |
| Fred | 10/10 | 5222 days | 31% |
| fayz | 10/10 | 5253 days | 31% |
| sheppy99 | 10/10 | 5253 days | 31% |
| fdrspins | 10/10 | 5314 days | 31% |
| beans44 | 10/10 | 5403 days | 31% |
| Sue Pond | 10/10 | 5618 days | 31% |
| Di Christie | 10/10 | 5648 days | 31% |
| Towtz | 10/10 | 5679 days | 31% |
| ozpete | 10/10 | 5734 days | 31% |
| vanessa hateley | 10/10 | 5746 days | 31% |
| etb | 10/10 | 5757 days | 31% |
| Philip | 8/10 | 5758 days | 20% |
| emma weir | 10/10 | 5765 days | 31% |
| stuart and sue barnetson | 10/10 | 5960 days | 31% |
| Guilfords | 10/10 | 5961 days | 31% |
| Peter Lonsdale | 10/10 | 6074 days | 31% |
| Mie Toft Pedersen | 10/10 | 6105 days | 21% |
| Amanda McCaig | 10/10 | 6105 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverjet NZ experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Riverjet NZ experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverjet NZ experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
0.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.