Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
200 Valid Reviews
The Mode Rentals experience has a total of 211 reviews. There are 200 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 200 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 200 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
66% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 15 |
|
8% |
87.70% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.70% and is based on 200 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
77.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kyle | 1/10 | 171 days | 41% |
| Mode are scammers | 6/10 | 231 days | 87% |
| David | 10/10 | 262 days | 100% |
| Junhong | 5/10 | 323 days | 75% |
| Graham | 2/10 | 446 days | 42% |
| David | 1/10 | 627 days | 33% |
| Ruki Eddie | 3/10 | 719 days | 40% |
| Shell G | 9/10 | 780 days | 67% |
| Susan N | 10/10 | 841 days | 62% |
| Lee MacDonald | 10/10 | 841 days | 62% |
| Elizabeth S | 10/10 | 902 days | 56% |
| Deb Weston | 1/10 | 902 days | 22% |
| Yulene | 10/10 | 961 days | 49% |
| Joanne Pryor | 10/10 | 1298 days | 22% |
| Arsalan | 1/10 | 1388 days | 7% |
| Ian Viney | 9/10 | 1418 days | 15% |
| Richard Williams | 9/10 | 1418 days | 15% |
| Vicki MacPherson | 10/10 | 1510 days | 11% |
| BWishart | 8/10 | 1663 days | 6% |
| MS | 9/10 | 1663 days | 7% |
| Jon Petrie | 9/10 | 1692 days | 6% |
| John Bassett | 10/10 | 1723 days | 6% |
| Bevan Read | 9/10 | 1723 days | 6% |
| Jenn Howell | 10/10 | 1723 days | 6% |
| Inoke Afeaki | 8/10 | 1723 days | 6% |
| Nigel Topping | 9/10 | 1754 days | 5% |
| Tomoko | 8/10 | 1754 days | 5% |
| LB | 10/10 | 1754 days | 5% |
| Alice | 10/10 | 1754 days | 5% |
| Henrik Gustafsson | 10/10 | 1754 days | 5% |
| Disappointed | 3/10 | 1754 days | 3% |
| Jane | 10/10 | 1754 days | 5% |
| Leisa Ferry | 10/10 | 1784 days | 5% |
| Mike | 8/10 | 1784 days | 5% |
| Frickelo | 10/10 | 1784 days | 5% |
| J Walters | 1/10 | 1815 days | 2% |
| Nienna | 1/10 | 1815 days | 2% |
| Neihana | 1/10 | 1968 days | 2% |
| Keriana | 1/10 | 1968 days | 2% |
| Robyn Cameron | 9/10 | 1998 days | 5% |
| Fil . f | 1/10 | 2029 days | 2% |
| Thilo Koehler | 1/10 | 2057 days | 2% |
| Florian Reindl | 1/10 | 2088 days | 2% |
| KL | 1/10 | 2119 days | 2% |
| Jodi I | 10/10 | 2119 days | 4% |
| David | 10/10 | 2119 days | 4% |
| Mel | 1/10 | 2149 days | 2% |
| Marz Rose Alan | 10/10 | 2210 days | 4% |
| Razz | 8/10 | 2210 days | 4% |
| Michael Roberts | 1/10 | 2272 days | 2% |
| Ian Kennedy | 9/10 | 2272 days | 4% |
| K Watkins | 10/10 | 2302 days | 4% |
| Anna Waiheke | 10/10 | 2363 days | 4% |
| joso | 4/10 | 2422 days | 2% |
| Scott Roger | 10/10 | 2453 days | 4% |
| George Stanley | 10/10 | 2453 days | 4% |
| Jeroen B | 10/10 | 2453 days | 4% |
| Martin Sotola | 10/10 | 2484 days | 4% |
| jadene aranui | 10/10 | 2514 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2514 days | 4% |
| Chaten Garg | 10/10 | 2606 days | 3% |
| Kevin Hughes | 9/10 | 2637 days | 3% |
| Carl Page | 10/10 | 2667 days | 3% |
| andrew riddington | 9/10 | 2667 days | 3% |
| Leena Returns | 10/10 | 2667 days | 3% |
| Sanchita Sachdeva | 10/10 | 2698 days | 3% |
| Craig David | 10/10 | 2698 days | 3% |
| Ronald Jelsma | 10/10 | 2759 days | 3% |
| Kekoa Ledesma | 8/10 | 2787 days | 3% |
| Liezl Vervloet | 10/10 | 2818 days | 3% |
| Kenneth Barlow | 10/10 | 2879 days | 3% |
| Papa Mack | 10/10 | 2910 days | 3% |
| Christine Cole | 10/10 | 2910 days | 3% |
| alexandra lefebvre | 10/10 | 2910 days | 3% |
| Jipsy Jackson | 10/10 | 2971 days | 3% |
| Vanisha Goundar | 10/10 | 2971 days | 3% |
| Zoe Cole | 10/10 | 3002 days | 3% |
| Beth-Anne Bennett | 8/10 | 3032 days | 3% |
| Kyla Tinetti | 9/10 | 3032 days | 3% |
| Debra Panitz | 10/10 | 3032 days | 3% |
| Wayne Parsloe | 10/10 | 3063 days | 3% |
| shirley silby | 10/10 | 3093 days | 2% |
| Bron Bron | 10/10 | 3093 days | 2% |
| Denise Nortier | 10/10 | 3093 days | 2% |
| Gerhard van Emmenes | 10/10 | 3093 days | 2% |
| Torben Rosenberg | 10/10 | 3093 days | 2% |
| Milan Gagic | 10/10 | 3124 days | 2% |
| dave todd | 7/10 | 3124 days | 2% |
| Mario | 10/10 | 3124 days | 2% |
| Tomas Marcusson | 8/10 | 3124 days | 2% |
| Richard Heginbotham | 7/10 | 3153 days | 2% |
| Alex Macdonald | 9/10 | 3153 days | 2% |
| Emma Bennett | 10/10 | 3153 days | 2% |
| Marius | 10/10 | 3153 days | 2% |
| Kevin Bailey | 10/10 | 3153 days | 2% |
| Pierre CHONGUE | 9/10 | 3153 days | 2% |
| Robert Trezise | 9/10 | 3153 days | 2% |
| Dave Cockfoster | 9/10 | 3184 days | 2% |
| Michael Lee | 9/10 | 3184 days | 2% |
| Maggie Burgess | 10/10 | 3184 days | 2% |
| Lynollie Smith | 8/10 | 3184 days | 2% |
| Dodie | 4/10 | 3184 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3184 days | 2% |
| paulmiles | 9/10 | 3184 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3184 days | 2% |
| ALLAN BARCLAY | 10/10 | 3184 days | 2% |
| lesley Drane | 10/10 | 3184 days | 2% |
| Rob Hazelden | 10/10 | 3184 days | 2% |
| Tina West | 10/10 | 3184 days | 2% |
| Catherine Jones | 9/10 | 3215 days | 2% |
| Rogan Mexted | 9/10 | 3215 days | 2% |
| Mikko Puro | 9/10 | 3245 days | 2% |
| Karen | 10/10 | 3245 days | 2% |
| Alex Bleasdale | 9/10 | 3245 days | 2% |
| Ray Strong | 10/10 | 3245 days | 2% |
| Mohit Mehta | 9/10 | 3276 days | 2% |
| C. Whittle | 4/10 | 3276 days | 1% |
| Keith Jones | 10/10 | 3276 days | 2% |
| Jen Boote | 10/10 | 3306 days | 2% |
| Tim Beresford | 8/10 | 3306 days | 2% |
| austraroma | 10/10 | 3337 days | 2% |
| AMRINDER SINGH | 10/10 | 3337 days | 2% |
| K Lee | 10/10 | 3337 days | 2% |
| Melani Mark | 10/10 | 3368 days | 2% |
| Karina Greenall | 10/10 | 3398 days | 2% |
| Cam Frenchy | 10/10 | 3398 days | 2% |
| Dan NIELSEN | 10/10 | 3398 days | 2% |
| Wood Family | 9/10 | 3398 days | 2% |
| Richard Drake | 10/10 | 3429 days | 2% |
| Ruth | 10/10 | 3429 days | 2% |
| Sivoki Nofoakifolau | 10/10 | 3429 days | 2% |
| Pranav Pota | 10/10 | 3459 days | 2% |
| rob c | 9/10 | 3459 days | 2% |
| hrhind | 10/10 | 3459 days | 2% |
| Oakley Miller | 10/10 | 3490 days | 2% |
| Mary Halligan | 9/10 | 3490 days | 2% |
| Rakesh Barabari | 10/10 | 3490 days | 2% |
| Richard Thomson | 10/10 | 3490 days | 2% |
| james wightman | 10/10 | 3490 days | 2% |
| Jean Capron | 10/10 | 3490 days | 2% |
| Adam | 10/10 | 3518 days | 2% |
| Rhonda steel | 10/10 | 3518 days | 2% |
| Peter Utting | 10/10 | 3518 days | 2% |
| Susan Chambers | 9/10 | 3518 days | 2% |
| Linda Johnstone | 10/10 | 3518 days | 2% |
| Karen Petersen | 10/10 | 3518 days | 2% |
| Michael Sutton | 10/10 | 3549 days | 2% |
| Jo Leo | 9/10 | 3549 days | 1% |
| Jen Turinui | 10/10 | 3549 days | 2% |
| Cheung Laikum | 10/10 | 3549 days | 2% |
| George Cowan | 10/10 | 3549 days | 2% |
| Gwatkin Ratnam | 10/10 | 3549 days | 2% |
| Susan | 10/10 | 3549 days | 2% |
| Sharon Ashby | 10/10 | 3549 days | 2% |
| sandeep singh | 10/10 | 3549 days | 2% |
| alisa taualofa | 10/10 | 3549 days | 2% |
| Sigurgeir Thoroddsen | 10/10 | 3549 days | 2% |
| Seini Ahoafi | 10/10 | 3549 days | 2% |
| nicole ramsey | 10/10 | 3549 days | 2% |
| Caroline Mayo | 10/10 | 3549 days | 2% |
| Hannes Danzl | 10/10 | 3580 days | 1% |
| Winzhi Loh | 10/10 | 3580 days | 1% |
| peterferry | 9/10 | 3580 days | 1% |
| Vad Boz | 10/10 | 3580 days | 1% |
| Karen | 10/10 | 3580 days | 1% |
| Cameron Spence | 10/10 | 3580 days | 1% |
| whitney girard | 10/10 | 3580 days | 1% |
| Jason Xie | 10/10 | 3610 days | 1% |
| funcowt | 10/10 | 3610 days | 1% |
| Andy Garner | 10/10 | 3610 days | 1% |
| Margie Jacobs | 10/10 | 3610 days | 1% |
| Carolyne Schwenke | 10/10 | 3610 days | 1% |
| Rob Geayley | 10/10 | 3610 days | 1% |
| ranginoomaara1670875 | 10/10 | 3610 days | 1% |
| Rebecca Meffin | 10/10 | 3610 days | 1% |
| Ants Kenneth | 9/10 | 3641 days | 1% |
| C Smith | 9/10 | 3641 days | 1% |
| Chris Mitchell | 10/10 | 3641 days | 1% |
| Dale | 10/10 | 3641 days | 1% |
| Patrick Repping | 10/10 | 3641 days | 1% |
| Steven Cofman | 10/10 | 3641 days | 1% |
| marisa liberato | 10/10 | 3641 days | 1% |
| Vaibs K | 10/10 | 3641 days | 1% |
| Karen Dugdale | 10/10 | 3671 days | 1% |
| Nicola Dawson | 10/10 | 3671 days | 1% |
| Dave Brash | 10/10 | 3671 days | 1% |
| SFh | 10/10 | 3702 days | 1% |
| Vivian Yin | 10/10 | 3733 days | 1% |
| Cora Colquhoun | 10/10 | 3733 days | 1% |
| Norman | 10/10 | 3855 days | 1% |
| Taase Falanaipupu | 10/10 | 3914 days | 1% |
| J F | 10/10 | 3914 days | 1% |
| ANNIE KOLIO | 10/10 | 3914 days | 1% |
| Bernie Law | 10/10 | 4036 days | 1% |
| hophop | 1/10 | 4159 days | 0% |
| LUI Malaysia | 10/10 | 4279 days | 0% |
| W_Cameron | 10/10 | 4432 days | 1% |
| Lena | 9/10 | 5397 days | 0% |
| Dave | 10/10 | 5649 days | 0% |
| Andria Davis | 10/10 | 5678 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.29% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 151 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 148 | -2.24% |
| 149 | -2.26% |
| 150 | -2.27% |
| 151 | -2.29% |
| 152 | -2.30% |
| 153 | -2.32% |
| 154 | -2.33% |
| … | … |
Balancing Adjustment
5.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.