Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 215 reviews. There are 201 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 248 days | 55% |
| Kyle | 1/10 | 613 days | 44% |
| Mode are scammers | 6/10 | 673 days | 89% |
| David | 10/10 | 704 days | 100% |
| Junhong | 5/10 | 765 days | 71% |
| Graham | 2/10 | 888 days | 35% |
| David | 1/10 | 1069 days | 21% |
| Ruki Eddie | 3/10 | 1161 days | 23% |
| Shell G | 9/10 | 1222 days | 35% |
| Susan N | 10/10 | 1283 days | 30% |
| Lee MacDonald | 10/10 | 1283 days | 30% |
| Elizabeth S | 10/10 | 1344 days | 25% |
| Deb Weston | 1/10 | 1344 days | 10% |
| Yulene | 10/10 | 1403 days | 21% |
| Joanne Pryor | 10/10 | 1740 days | 7% |
| Arsalan | 1/10 | 1830 days | 3% |
| Ian Viney | 9/10 | 1860 days | 7% |
| Richard Williams | 9/10 | 1860 days | 7% |
| Vicki MacPherson | 10/10 | 1952 days | 7% |
| BWishart | 8/10 | 2105 days | 6% |
| MS | 9/10 | 2105 days | 6% |
| Jon Petrie | 9/10 | 2134 days | 6% |
| John Bassett | 10/10 | 2165 days | 6% |
| Bevan Read | 9/10 | 2165 days | 6% |
| Jenn Howell | 10/10 | 2165 days | 6% |
| Inoke Afeaki | 8/10 | 2165 days | 6% |
| Nigel Topping | 9/10 | 2196 days | 6% |
| Tomoko | 8/10 | 2196 days | 6% |
| LB | 10/10 | 2196 days | 6% |
| Alice | 10/10 | 2196 days | 6% |
| Henrik Gustafsson | 10/10 | 2196 days | 6% |
| Disappointed | 3/10 | 2196 days | 3% |
| Jane | 10/10 | 2196 days | 6% |
| Leisa Ferry | 10/10 | 2226 days | 6% |
| Mike | 8/10 | 2226 days | 6% |
| Frickelo | 10/10 | 2226 days | 6% |
| J Walters | 1/10 | 2257 days | 2% |
| Nienna | 1/10 | 2257 days | 2% |
| Neihana | 1/10 | 2410 days | 2% |
| Keriana | 1/10 | 2410 days | 2% |
| Robyn Cameron | 9/10 | 2440 days | 5% |
| Fil . f | 1/10 | 2471 days | 2% |
| Thilo Koehler | 1/10 | 2499 days | 2% |
| Florian Reindl | 1/10 | 2530 days | 2% |
| KL | 1/10 | 2561 days | 2% |
| Jodi I | 10/10 | 2561 days | 5% |
| David | 10/10 | 2561 days | 5% |
| Mel | 1/10 | 2591 days | 2% |
| Marz Rose Alan | 10/10 | 2652 days | 5% |
| Razz | 8/10 | 2652 days | 5% |
| Michael Roberts | 1/10 | 2714 days | 2% |
| Ian Kennedy | 9/10 | 2714 days | 4% |
| K Watkins | 10/10 | 2744 days | 4% |
| Anna Waiheke | 10/10 | 2805 days | 4% |
| joso | 4/10 | 2864 days | 3% |
| Scott Roger | 10/10 | 2895 days | 4% |
| George Stanley | 10/10 | 2895 days | 4% |
| Jeroen B | 10/10 | 2895 days | 4% |
| Martin Sotola | 10/10 | 2926 days | 4% |
| jadene aranui | 10/10 | 2956 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2956 days | 4% |
| Chaten Garg | 10/10 | 3048 days | 4% |
| Kevin Hughes | 9/10 | 3079 days | 3% |
| Carl Page | 10/10 | 3109 days | 3% |
| andrew riddington | 9/10 | 3109 days | 3% |
| Leena Returns | 10/10 | 3109 days | 3% |
| Sanchita Sachdeva | 10/10 | 3140 days | 3% |
| Craig David | 10/10 | 3140 days | 3% |
| Ronald Jelsma | 10/10 | 3201 days | 3% |
| Kekoa Ledesma | 8/10 | 3229 days | 3% |
| Liezl Vervloet | 10/10 | 3260 days | 3% |
| Kenneth Barlow | 10/10 | 3321 days | 3% |
| Papa Mack | 10/10 | 3352 days | 3% |
| Christine Cole | 10/10 | 3352 days | 3% |
| alexandra lefebvre | 10/10 | 3352 days | 3% |
| Jipsy Jackson | 10/10 | 3413 days | 3% |
| Vanisha Goundar | 10/10 | 3413 days | 3% |
| Zoe Cole | 10/10 | 3444 days | 2% |
| Beth-Anne Bennett | 8/10 | 3474 days | 2% |
| Kyla Tinetti | 9/10 | 3474 days | 2% |
| Debra Panitz | 10/10 | 3474 days | 2% |
| Wayne Parsloe | 10/10 | 3505 days | 2% |
| shirley silby | 10/10 | 3535 days | 2% |
| Bron Bron | 10/10 | 3535 days | 2% |
| Denise Nortier | 10/10 | 3535 days | 2% |
| Gerhard van Emmenes | 10/10 | 3535 days | 2% |
| Torben Rosenberg | 10/10 | 3535 days | 2% |
| Milan Gagic | 10/10 | 3566 days | 2% |
| dave todd | 7/10 | 3566 days | 2% |
| Mario | 10/10 | 3566 days | 2% |
| Tomas Marcusson | 8/10 | 3566 days | 2% |
| Richard Heginbotham | 7/10 | 3595 days | 2% |
| Alex Macdonald | 9/10 | 3595 days | 2% |
| Emma Bennett | 10/10 | 3595 days | 2% |
| Marius | 10/10 | 3595 days | 2% |
| Kevin Bailey | 10/10 | 3595 days | 2% |
| Pierre CHONGUE | 9/10 | 3595 days | 2% |
| Robert Trezise | 9/10 | 3595 days | 2% |
| Dave Cockfoster | 9/10 | 3626 days | 2% |
| Michael Lee | 9/10 | 3626 days | 2% |
| Maggie Burgess | 10/10 | 3626 days | 2% |
| Lynollie Smith | 8/10 | 3626 days | 2% |
| Dodie | 4/10 | 3626 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3626 days | 2% |
| paulmiles | 9/10 | 3626 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3626 days | 2% |
| ALLAN BARCLAY | 10/10 | 3626 days | 2% |
| lesley Drane | 10/10 | 3626 days | 2% |
| Rob Hazelden | 10/10 | 3626 days | 2% |
| Tina West | 10/10 | 3626 days | 2% |
| Catherine Jones | 9/10 | 3657 days | 2% |
| Rogan Mexted | 9/10 | 3657 days | 2% |
| Mikko Puro | 9/10 | 3687 days | 2% |
| Karen | 10/10 | 3687 days | 2% |
| Alex Bleasdale | 9/10 | 3687 days | 2% |
| Ray Strong | 10/10 | 3687 days | 2% |
| Mohit Mehta | 9/10 | 3718 days | 2% |
| C. Whittle | 4/10 | 3718 days | 1% |
| Keith Jones | 10/10 | 3718 days | 2% |
| Jen Boote | 10/10 | 3748 days | 2% |
| Tim Beresford | 8/10 | 3748 days | 2% |
| austraroma | 10/10 | 3779 days | 2% |
| AMRINDER SINGH | 10/10 | 3779 days | 2% |
| K Lee | 10/10 | 3779 days | 2% |
| Melani Mark | 10/10 | 3810 days | 1% |
| Karina Greenall | 10/10 | 3840 days | 1% |
| Cam Frenchy | 10/10 | 3840 days | 1% |
| Dan NIELSEN | 10/10 | 3840 days | 1% |
| Wood Family | 9/10 | 3840 days | 1% |
| Richard Drake | 10/10 | 3871 days | 1% |
| Ruth | 10/10 | 3871 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3871 days | 1% |
| Pranav Pota | 10/10 | 3901 days | 1% |
| rob c | 9/10 | 3901 days | 1% |
| hrhind | 10/10 | 3901 days | 1% |
| Oakley Miller | 10/10 | 3932 days | 1% |
| Mary Halligan | 9/10 | 3932 days | 1% |
| Rakesh Barabari | 10/10 | 3932 days | 1% |
| Richard Thomson | 10/10 | 3932 days | 1% |
| james wightman | 10/10 | 3932 days | 1% |
| Jean Capron | 10/10 | 3932 days | 1% |
| Adam | 10/10 | 3960 days | 1% |
| Rhonda steel | 10/10 | 3960 days | 1% |
| Peter Utting | 10/10 | 3960 days | 1% |
| Susan Chambers | 9/10 | 3960 days | 1% |
| Linda Johnstone | 10/10 | 3960 days | 1% |
| Karen Petersen | 10/10 | 3960 days | 1% |
| Michael Sutton | 10/10 | 3991 days | 1% |
| Jo Leo | 9/10 | 3991 days | 1% |
| Jen Turinui | 10/10 | 3991 days | 1% |
| Cheung Laikum | 10/10 | 3991 days | 1% |
| George Cowan | 10/10 | 3991 days | 1% |
| Gwatkin Ratnam | 10/10 | 3991 days | 1% |
| Susan | 10/10 | 3991 days | 1% |
| Sharon Ashby | 10/10 | 3991 days | 1% |
| sandeep singh | 10/10 | 3991 days | 1% |
| alisa taualofa | 10/10 | 3991 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 3991 days | 1% |
| Seini Ahoafi | 10/10 | 3991 days | 1% |
| nicole ramsey | 10/10 | 3991 days | 1% |
| Caroline Mayo | 10/10 | 3991 days | 1% |
| Hannes Danzl | 10/10 | 4022 days | 1% |
| Winzhi Loh | 10/10 | 4022 days | 1% |
| peterferry | 9/10 | 4022 days | 1% |
| Vad Boz | 10/10 | 4022 days | 1% |
| Karen | 10/10 | 4022 days | 1% |
| Cameron Spence | 10/10 | 4022 days | 1% |
| whitney girard | 10/10 | 4022 days | 1% |
| Jason Xie | 10/10 | 4052 days | 1% |
| funcowt | 10/10 | 4052 days | 1% |
| Andy Garner | 10/10 | 4052 days | 1% |
| Margie Jacobs | 10/10 | 4052 days | 1% |
| Carolyne Schwenke | 10/10 | 4052 days | 1% |
| Rob Geayley | 10/10 | 4052 days | 1% |
| ranginoomaara1670875 | 10/10 | 4052 days | 1% |
| Rebecca Meffin | 10/10 | 4052 days | 1% |
| Ants Kenneth | 9/10 | 4083 days | 1% |
| C Smith | 9/10 | 4083 days | 1% |
| Chris Mitchell | 10/10 | 4083 days | 1% |
| Dale | 10/10 | 4083 days | 1% |
| Patrick Repping | 10/10 | 4083 days | 1% |
| Steven Cofman | 10/10 | 4083 days | 1% |
| marisa liberato | 10/10 | 4083 days | 1% |
| Vaibs K | 10/10 | 4083 days | 1% |
| Karen Dugdale | 10/10 | 4113 days | 1% |
| Nicola Dawson | 10/10 | 4113 days | 1% |
| Dave Brash | 10/10 | 4113 days | 1% |
| SFh | 10/10 | 4144 days | 1% |
| Vivian Yin | 10/10 | 4175 days | 0% |
| Cora Colquhoun | 10/10 | 4175 days | 0% |
| Norman | 10/10 | 4297 days | 0% |
| Taase Falanaipupu | 10/10 | 4356 days | 0% |
| J F | 10/10 | 4356 days | 0% |
| ANNIE KOLIO | 10/10 | 4356 days | 0% |
| Bernie Law | 10/10 | 4478 days | 1% |
| hophop | 1/10 | 4601 days | 1% |
| LUI Malaysia | 10/10 | 4721 days | 1% |
| W_Cameron | 10/10 | 4874 days | 1% |
| Lena | 9/10 | 5839 days | 1% |
| Dave | 10/10 | 6091 days | 1% |
| Andria Davis | 10/10 | 6120 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.40% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 118 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 115 | -2.34% |
| 116 | -2.36% |
| 117 | -2.38% |
| 118 | -2.40% |
| 119 | -2.42% |
| 120 | -2.44% |
| 121 | -2.46% |
| … | … |
Balancing Adjustment
8.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.