Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 215 reviews. There are 201 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 257 days | 55% |
| Kyle | 1/10 | 622 days | 45% |
| Mode are scammers | 6/10 | 682 days | 89% |
| David | 10/10 | 713 days | 100% |
| Junhong | 5/10 | 774 days | 71% |
| Graham | 2/10 | 897 days | 35% |
| David | 1/10 | 1078 days | 21% |
| Ruki Eddie | 3/10 | 1170 days | 23% |
| Shell G | 9/10 | 1231 days | 35% |
| Susan N | 10/10 | 1292 days | 30% |
| Lee MacDonald | 10/10 | 1292 days | 30% |
| Elizabeth S | 10/10 | 1353 days | 25% |
| Deb Weston | 1/10 | 1353 days | 10% |
| Yulene | 10/10 | 1412 days | 21% |
| Joanne Pryor | 10/10 | 1749 days | 7% |
| Arsalan | 1/10 | 1839 days | 3% |
| Ian Viney | 9/10 | 1869 days | 7% |
| Richard Williams | 9/10 | 1869 days | 7% |
| Vicki MacPherson | 10/10 | 1961 days | 7% |
| BWishart | 8/10 | 2114 days | 6% |
| MS | 9/10 | 2114 days | 6% |
| Jon Petrie | 9/10 | 2143 days | 6% |
| John Bassett | 10/10 | 2174 days | 6% |
| Bevan Read | 9/10 | 2174 days | 6% |
| Jenn Howell | 10/10 | 2174 days | 6% |
| Inoke Afeaki | 8/10 | 2174 days | 6% |
| Nigel Topping | 9/10 | 2205 days | 6% |
| Tomoko | 8/10 | 2205 days | 6% |
| LB | 10/10 | 2205 days | 6% |
| Alice | 10/10 | 2205 days | 6% |
| Henrik Gustafsson | 10/10 | 2205 days | 6% |
| Disappointed | 3/10 | 2205 days | 3% |
| Jane | 10/10 | 2205 days | 6% |
| Leisa Ferry | 10/10 | 2235 days | 6% |
| Mike | 8/10 | 2235 days | 6% |
| Frickelo | 10/10 | 2235 days | 6% |
| J Walters | 1/10 | 2266 days | 2% |
| Nienna | 1/10 | 2266 days | 2% |
| Neihana | 1/10 | 2419 days | 2% |
| Keriana | 1/10 | 2419 days | 2% |
| Robyn Cameron | 9/10 | 2449 days | 5% |
| Fil . f | 1/10 | 2480 days | 2% |
| Thilo Koehler | 1/10 | 2508 days | 2% |
| Florian Reindl | 1/10 | 2539 days | 2% |
| KL | 1/10 | 2570 days | 2% |
| Jodi I | 10/10 | 2570 days | 5% |
| David | 10/10 | 2570 days | 5% |
| Mel | 1/10 | 2600 days | 2% |
| Marz Rose Alan | 10/10 | 2661 days | 5% |
| Razz | 8/10 | 2661 days | 5% |
| Michael Roberts | 1/10 | 2723 days | 2% |
| Ian Kennedy | 9/10 | 2723 days | 4% |
| K Watkins | 10/10 | 2753 days | 4% |
| Anna Waiheke | 10/10 | 2814 days | 4% |
| joso | 4/10 | 2873 days | 3% |
| Scott Roger | 10/10 | 2904 days | 4% |
| George Stanley | 10/10 | 2904 days | 4% |
| Jeroen B | 10/10 | 2904 days | 4% |
| Martin Sotola | 10/10 | 2935 days | 4% |
| jadene aranui | 10/10 | 2965 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2965 days | 4% |
| Chaten Garg | 10/10 | 3057 days | 4% |
| Kevin Hughes | 9/10 | 3088 days | 3% |
| Carl Page | 10/10 | 3118 days | 3% |
| andrew riddington | 9/10 | 3118 days | 3% |
| Leena Returns | 10/10 | 3118 days | 3% |
| Sanchita Sachdeva | 10/10 | 3149 days | 3% |
| Craig David | 10/10 | 3149 days | 3% |
| Ronald Jelsma | 10/10 | 3210 days | 3% |
| Kekoa Ledesma | 8/10 | 3238 days | 3% |
| Liezl Vervloet | 10/10 | 3269 days | 3% |
| Kenneth Barlow | 10/10 | 3330 days | 3% |
| Papa Mack | 10/10 | 3361 days | 3% |
| Christine Cole | 10/10 | 3361 days | 3% |
| alexandra lefebvre | 10/10 | 3361 days | 3% |
| Jipsy Jackson | 10/10 | 3422 days | 3% |
| Vanisha Goundar | 10/10 | 3422 days | 3% |
| Zoe Cole | 10/10 | 3453 days | 3% |
| Beth-Anne Bennett | 8/10 | 3483 days | 2% |
| Kyla Tinetti | 9/10 | 3483 days | 2% |
| Debra Panitz | 10/10 | 3483 days | 2% |
| Wayne Parsloe | 10/10 | 3514 days | 2% |
| shirley silby | 10/10 | 3544 days | 2% |
| Bron Bron | 10/10 | 3544 days | 2% |
| Denise Nortier | 10/10 | 3544 days | 2% |
| Gerhard van Emmenes | 10/10 | 3544 days | 2% |
| Torben Rosenberg | 10/10 | 3544 days | 2% |
| Milan Gagic | 10/10 | 3575 days | 2% |
| dave todd | 7/10 | 3575 days | 2% |
| Mario | 10/10 | 3575 days | 2% |
| Tomas Marcusson | 8/10 | 3575 days | 2% |
| Richard Heginbotham | 7/10 | 3604 days | 2% |
| Alex Macdonald | 9/10 | 3604 days | 2% |
| Emma Bennett | 10/10 | 3604 days | 2% |
| Marius | 10/10 | 3604 days | 2% |
| Kevin Bailey | 10/10 | 3604 days | 2% |
| Pierre CHONGUE | 9/10 | 3604 days | 2% |
| Robert Trezise | 9/10 | 3604 days | 2% |
| Dave Cockfoster | 9/10 | 3635 days | 2% |
| Michael Lee | 9/10 | 3635 days | 2% |
| Maggie Burgess | 10/10 | 3635 days | 2% |
| Lynollie Smith | 8/10 | 3635 days | 2% |
| Dodie | 4/10 | 3635 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3635 days | 2% |
| paulmiles | 9/10 | 3635 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3635 days | 2% |
| ALLAN BARCLAY | 10/10 | 3635 days | 2% |
| lesley Drane | 10/10 | 3635 days | 2% |
| Rob Hazelden | 10/10 | 3635 days | 2% |
| Tina West | 10/10 | 3635 days | 2% |
| Catherine Jones | 9/10 | 3666 days | 2% |
| Rogan Mexted | 9/10 | 3666 days | 2% |
| Mikko Puro | 9/10 | 3696 days | 2% |
| Karen | 10/10 | 3696 days | 2% |
| Alex Bleasdale | 9/10 | 3696 days | 2% |
| Ray Strong | 10/10 | 3696 days | 2% |
| Mohit Mehta | 9/10 | 3727 days | 2% |
| C. Whittle | 4/10 | 3727 days | 1% |
| Keith Jones | 10/10 | 3727 days | 2% |
| Jen Boote | 10/10 | 3757 days | 2% |
| Tim Beresford | 8/10 | 3757 days | 2% |
| austraroma | 10/10 | 3788 days | 2% |
| AMRINDER SINGH | 10/10 | 3788 days | 2% |
| K Lee | 10/10 | 3788 days | 2% |
| Melani Mark | 10/10 | 3819 days | 2% |
| Karina Greenall | 10/10 | 3849 days | 1% |
| Cam Frenchy | 10/10 | 3849 days | 1% |
| Dan NIELSEN | 10/10 | 3849 days | 1% |
| Wood Family | 9/10 | 3849 days | 1% |
| Richard Drake | 10/10 | 3880 days | 1% |
| Ruth | 10/10 | 3880 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3880 days | 1% |
| Pranav Pota | 10/10 | 3910 days | 1% |
| rob c | 9/10 | 3910 days | 1% |
| hrhind | 10/10 | 3910 days | 1% |
| Oakley Miller | 10/10 | 3941 days | 1% |
| Mary Halligan | 9/10 | 3941 days | 1% |
| Rakesh Barabari | 10/10 | 3941 days | 1% |
| Richard Thomson | 10/10 | 3941 days | 1% |
| james wightman | 10/10 | 3941 days | 1% |
| Jean Capron | 10/10 | 3941 days | 1% |
| Adam | 10/10 | 3969 days | 1% |
| Rhonda steel | 10/10 | 3969 days | 1% |
| Peter Utting | 10/10 | 3969 days | 1% |
| Susan Chambers | 9/10 | 3969 days | 1% |
| Linda Johnstone | 10/10 | 3969 days | 1% |
| Karen Petersen | 10/10 | 3969 days | 1% |
| Michael Sutton | 10/10 | 4000 days | 1% |
| Jo Leo | 9/10 | 4000 days | 1% |
| Jen Turinui | 10/10 | 4000 days | 1% |
| Cheung Laikum | 10/10 | 4000 days | 1% |
| George Cowan | 10/10 | 4000 days | 1% |
| Gwatkin Ratnam | 10/10 | 4000 days | 1% |
| Susan | 10/10 | 4000 days | 1% |
| Sharon Ashby | 10/10 | 4000 days | 1% |
| sandeep singh | 10/10 | 4000 days | 1% |
| alisa taualofa | 10/10 | 4000 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4000 days | 1% |
| Seini Ahoafi | 10/10 | 4000 days | 1% |
| nicole ramsey | 10/10 | 4000 days | 1% |
| Caroline Mayo | 10/10 | 4000 days | 1% |
| Hannes Danzl | 10/10 | 4031 days | 1% |
| Winzhi Loh | 10/10 | 4031 days | 1% |
| peterferry | 9/10 | 4031 days | 1% |
| Vad Boz | 10/10 | 4031 days | 1% |
| Karen | 10/10 | 4031 days | 1% |
| Cameron Spence | 10/10 | 4031 days | 1% |
| whitney girard | 10/10 | 4031 days | 1% |
| Jason Xie | 10/10 | 4061 days | 1% |
| funcowt | 10/10 | 4061 days | 1% |
| Andy Garner | 10/10 | 4061 days | 1% |
| Margie Jacobs | 10/10 | 4061 days | 1% |
| Carolyne Schwenke | 10/10 | 4061 days | 1% |
| Rob Geayley | 10/10 | 4061 days | 1% |
| ranginoomaara1670875 | 10/10 | 4061 days | 1% |
| Rebecca Meffin | 10/10 | 4061 days | 1% |
| Ants Kenneth | 9/10 | 4092 days | 1% |
| C Smith | 9/10 | 4092 days | 1% |
| Chris Mitchell | 10/10 | 4092 days | 1% |
| Dale | 10/10 | 4092 days | 1% |
| Patrick Repping | 10/10 | 4092 days | 1% |
| Steven Cofman | 10/10 | 4092 days | 1% |
| marisa liberato | 10/10 | 4092 days | 1% |
| Vaibs K | 10/10 | 4092 days | 1% |
| Karen Dugdale | 10/10 | 4122 days | 1% |
| Nicola Dawson | 10/10 | 4122 days | 1% |
| Dave Brash | 10/10 | 4122 days | 1% |
| SFh | 10/10 | 4153 days | 1% |
| Vivian Yin | 10/10 | 4184 days | 0% |
| Cora Colquhoun | 10/10 | 4184 days | 0% |
| Norman | 10/10 | 4306 days | 0% |
| Taase Falanaipupu | 10/10 | 4365 days | 0% |
| J F | 10/10 | 4365 days | 0% |
| ANNIE KOLIO | 10/10 | 4365 days | 0% |
| Bernie Law | 10/10 | 4487 days | 1% |
| hophop | 1/10 | 4610 days | 1% |
| LUI Malaysia | 10/10 | 4730 days | 1% |
| W_Cameron | 10/10 | 4883 days | 1% |
| Lena | 9/10 | 5848 days | 1% |
| Dave | 10/10 | 6100 days | 1% |
| Andria Davis | 10/10 | 6129 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.58% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 127 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 124 | -2.52% |
| 125 | -2.54% |
| 126 | -2.56% |
| 127 | -2.58% |
| 128 | -2.60% |
| 129 | -2.62% |
| 130 | -2.64% |
| … | … |
Balancing Adjustment
8.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.