Put simply - pay a bit more money and go somewhere else.

We hired with Mode for 2 weeks taking a car from Auckland to Queenstown. The price was extremely reasonable and the pick up etc. could not be faulted.

Unfortunately, while driving in NZ the rear passenger tyre completely blew out. To summarise the support given, we had to pay for the AA call out fee then also arrange for a replacement tyre to be fitted on Good Friday - this cost us in excess of £400 and took out an entire day of our trip. Note that for Mode it is the customer's responsibility to replace the tyre regardless of cause and it is clearly stated in the Ts and Cs so we accepted this.

We returned the car, however, and then upon return 2 weeks later, was hit by a bill for a further £500. Despite the AA mechanic reporting there may have been damage to the fuel breather hose (unclear whether this was due to the tyre at all), Mode had charged us to replace the entire fuel tank. I only found this out originally as they had charged my credit card without telling me, then later they just sent an invoice with the amount. Only upon request, did they send me a document that they had in fact taken the liberty to replace the entire fuel tank. It seems highly disingenuous that they can just bill you whatever they see fit and you have no defence whatsoever.

A word of advice: if you do decide to go with them, get some seriously good insurance.

Reviewed over 1 year ago

Had the privilege of dealing with Sahil.

He was professional friendly helpful and a great personality. I was totally satisfied with the service and will never use another rental company. It’s an amazing company and Sahil is an amazing person

Reviewed almost 2 years ago

Car I was rented rav4 2018 had 4 defect tyres unknown to me , we drove 3hrs to hokitika where the rear tyre blew out!

Rung mode who said it was my problem and im responsible even tho i had peace of mind insurance and was on a highway...took it to bridgestone who discovered all tyres were old and defect! Mode is lucky no one was hurt as he would have found himself in court...didnt like his attitude and tried to blame me which i couldnt believe ...trye shop found nothing i had run over and tyres were just old and cracked.

Will not use mode again.

Reviewed over 2 years ago

We arrived from Auckland to Wellington for a function and discovered that the car allocated had a puncture.

This was a 6 seater.They were very unhelpful till we demanded that they do something about it. First they said they didn't have AA membership, then they said it will take an hour... so forth. Finally we managed to get two cars where we had to pay parking for two cars, petrol for two cars etc. Also we spent so much time trying yo get some transport we were very late for our function. When we returned they were just as bad. I honestly would not reccommend them at all. We go to Wellington a bit and hire cars. We will never go there again, and we have told dozens of people about our terrible experience.

Reviewed over 3 years ago

Had an amazing experience with this company.

Yep they're cheap, and that did make us a little nervous, but we have nothing but good things to say. Car was great, service was prompt, flexible and helpful. We would definitely use them again.

Reviewed over 3 years ago

I booked online from London through Holiday Autos.

When I got to the Auckland city pick up I was told by Mode as I had no NZ phone number they could not rent to me. I found this surprising but as I was jet lagged and had not been in NZ I accepted despite thinking it was odd. I did confirm I would not get charged. I went to Ezi who rented to be straight away. Do not touch mode or holiday autos. They debited by credit card company after denying me a car. I have reported it but they basically ignore me.

Reviewed over 3 years ago and experienced in April 2022

Good economical Yaris, well maintained and clean.

Service was good,had issue with Debit Card not working Online but they sorted. Shuttle service to airport. Will use again.

Reviewed over 3 years ago and experienced in February 2022

MODE Car Rentals Auckland are a great service.

I have used their services over some years now when i return to NZ. Great value for money and never had any trouble with the vehicles, i have always been very happy with their cleanliness, and standard. The customer service is also very amenable, friendly and kind.

Just a couple of feedbacks...The Auckland CBD pick-up was super hard to find and if i had been told to go to the MODE counter INSIDE the railway station i wouldn't have got lost. Also, since i am usually arriving internationally i often don't bother with a NZ phone sim card and therefore do not have GPS. I know it's old fashioned but a map in the glovebox would be great.

I will continue to choose MODE, best in NZ in my opinion.

Reviewed over 3 years ago and experienced in November 2020

Warning: this company is a Cowboy Trader.

I booked a rental car with them for 11 days. They give me 2 options upon picking up the car: a) pay extra; b) we cancel the booking without a refund. Now we have a court hearing for the refund!

Reviewed over 3 years ago and experienced in December 2020

I rented a mini 2 birth camper (a Honda Partner) initially for three weeks, then extended rental for another ten days or so (threw away my return ticket, and replaced it with a cheap one way to USA — my

home is Canada). I loved the car, peppy, easy to drive and park, inconspicuous (unlike a true camper). Initially I was provided with an air mattress—it had a leak and took up too much space. Thanks to Matthew I easily arranged a swop for foam pads. I was travelling with a woman friend for the first few weeks and we always booked an Airbnb, occasionally I used the Honda as second bedroom if I wanted my own space, or to sleep near a beach, during those weeks. Once my friend departed, I was sleeping in the Honda and not booking an Airbnb four nites out of five. Loved being able to find seclude places to park overnight, not having to plan out where I would spend the night more than a few hours before nightfall, and when sleeping in the vehicle, not being obvious that the vehicle was a habitation. [I am 75 years old, a fairly experienced camper, and well able to afford a hotel.]

Only reason I am giving a 9 rather than a 10: when I extended my booking on phone I was told that I would get email confirmation, didn’t get one, and I was left anxious over a weekend (exact details here may be off). Employees are personable, kindly, but sometimes paperwork follow thru may be lacking or sloppy. Small inconvenience, but be prepared.

Reviewed over 3 years ago and experienced in February 2020