We had a great time with Jucy Condo.

Service assistance with last minute changes, and customer service staff were kind and accomodating. Shout-out to the lady named Liza from Jucy Auckland. Thank you for showing us better options.

Reviewed about 1 year ago

DO NOT USE JUCY!

You have been warned. They didn't clean our van and we had to clean someone else's hair off our bedding, someone else's possessions out of the van and clean someone else's food off the kitchen and camp table. This was during COVID when they promise to do extra cleaning. The van was also fitted with illegal tyres which we had to get changed during our holiday - which took two days out of our trip. Jucy didn't give a damn either - they gave us $200 back (out of $1800!!) but only because we pushed. They didn't even call us. Absolutely disgusting service. They have a terrible reputation and now we know why. Every Jucy van driver we spoke to over 2 weeks had problems too. Don't do it - you'll regret it.

Reviewed about 3 years ago

They obviously like younger people being 69 years old I felt out of place and not given service as would be expected in this climate they missed out on a one month hire .I wanted to look the part and freedom

camp it is the second time it has happened in 5 years .Book online so they don't see your age. Yes Jucy has done well but they have ignored the local hire scene for campers .

Reviewed over 4 years ago

We had a great time with Jucy Condo.

Service assistance with last minute changes, and customer service staff were kind and accomodating. Shout-out to the lady named Liza from Jucy Auckland. Thank you for showing us better options.

Reviewed about 1 year ago

DO NOT USE JUCY!

You have been warned. They didn't clean our van and we had to clean someone else's hair off our bedding, someone else's possessions out of the van and clean someone else's food off the kitchen and camp table. This was during COVID when they promise to do extra cleaning. The van was also fitted with illegal tyres which we had to get changed during our holiday - which took two days out of our trip. Jucy didn't give a damn either - they gave us $200 back (out of $1800!!) but only because we pushed. They didn't even call us. Absolutely disgusting service. They have a terrible reputation and now we know why. Every Jucy van driver we spoke to over 2 weeks had problems too. Don't do it - you'll regret it.

Reviewed about 3 years ago

Growing up in New Zealand I always thought Jucy Campervans would be amazing, the bright green vans are everywhere and everyone seems to enjoy them.

For us, camping with a Jucy Compass Campervan was not this case. When we arrived to pick up our van we weren’t greeted, 3 employees continued to chat amongst themselves about their personal life and one stood up and announced he was going for a “durrie” (cigarette). One of the employees finally decided to look up our reservation. After a good 20 minutes we sat there waiting for her to work out how to do her job. The lady mentioned that because we had booked “Stress Free Insurance” we would get the camping chairs for free! Lovely we thought, until she had seen we already pre-paid so the free add on chairs were out of the question now... it took her a further 20 minutes to work out if we had paid in full for the whole campervan or if we had a remaining balance, in which she had to ask another 2 employees to help her. We were then asked to wait outside for another 20 minutes until the lady drove our campervan around from the back and began to give us a very uneducated, uninformative description about how the campervan worked and it’s features - none of which she had any idea about what she was talking about. If English was my second language I would struggle to understand this process with Jucy and the way their employees act. After a near 1.5 hour delay we were finally on the road to begin our road trip. A 7 hour drive later we arrived and figured our how the features of the van worked by ourselves. We discovered 1 camping chair broken, the van speakers were blown and the secondary battery didn’t work so we had no refrigeration. On return of the vehicle no form of a sorry or discount was even offered to amend this annoying and last time experience with Jucy. On top of that, the social media manager of Jucy “Lucy” replies to questions online but is rude and unhelpful.

Reviewed about 5 years ago

Customer service terrible!

Do not answer emails. Changes requested months prior and not done, had to constantly follow up right to the day before pickup - by phoning them. 2 girls doing both pick up and drop off - if you are catching a flight - get to Jucy really early to drop your car off as the line up of customers is long. The car we were given had a dodgy seat belt as in while driving along it suddenly went loose - this happened after we were a couple of days into our trip - very dangerous. No receipt of deposit when handing our car back. The young girl (Hassan) who served us when picking up the vehicle gave us no information. (I overheard the other young lady telling other customers how to pay for road tolls!) The young lady serving us was also making fun of other customers to her colleague. When my husband did the vehicle inspection with her and found faults on the vehicle she constantly rolled her eyes, he had to continually tell her to write it down. The Navigator we hired for a ridiculous daily price wasn't charged and the power adapters that came with it didn't work. My advice - if you do use them - get there early when dropping off, go over the vehicle thoroughly before accepting it.

Reviewed over 7 years ago

Pick up at Akl airport branch, shuttle was prompt, polite and courteous.

At depot, seemed to be severely understaffed and had to wait for approx 45 mins. When I finally tended to, it only took minutes to complete paperwork. Rent a Fiat Punto, new and in excellent condition. I only found out how to turn off the automatic engine shut off function on my last day of rental ***there's a button on the dashboard you can press****, could have save myself a lot of sanity if I had been reading the accompany leaflet before starting to drive. Anyway, drop off was effortless, just handed key over and walk away pretty much as I bought the full cover insurance. Shuttle was nice and polite as usual. Might rent from them again if the price was right. I think the slow service at the depot is the part that really put me off.

Reviewed about 8 years ago

Took over an hour an a half to get the vehicle ready.

Booked for 8am but shuttle took a while to arrive and then despite being first to the desk was last out with the car. Poor service by the girl behind the desk, no polite conversation and no apology for the long wait. No one checked in with us the whole time we stood and waited. 30 second demo of how to fit snow chains - not very settling to those who have never used them before. Asked to sign the forms about damage on the car without seeing the car? Only booked with Jucy to get ski4free coupons - never got these or were told how to use them. Sadly the snow was minimal so we didn't go anyway. Was happy to get an instant response when I tweeted our situation only to not hear anything back after sending the booking reference. Woke up early to head to the ski fields from Queenstown but found the car wouldn't start. Called Jucy and was asked if I could just go and find someone with jump leads, not too helpful.

The problem is these are just small issues that could be simply solved. I understand things go wrong but often a smile, an apology or just some personalised service can diffuse a situation. Without this I jus ended up angry and unlikely to use Jucy again or recommend to anyone.

Reviewed over 8 years ago