Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1564 days | 100% |
| Rog | 10/10 | 1595 days | 90% |
| Joel | 10/10 | 1595 days | 90% |
| Brendan Donnithorne | 10/10 | 1625 days | 81% |
| Beck and Neil | 10/10 | 1625 days | 81% |
| Tina | 10/10 | 1686 days | 67% |
| Olivia Winbush | 10/10 | 1717 days | 62% |
| Kerry FEGAN | 10/10 | 1717 days | 62% |
| Kristie Newton | 10/10 | 1748 days | 59% |
| Irene Lanser | 9/10 | 1839 days | 54% |
| Austin Miller | 10/10 | 1870 days | 54% |
| Emma Masterman | 10/10 | 1870 days | 54% |
| Jessica Calvey | 10/10 | 1870 days | 54% |
| Ben Ursell | 10/10 | 1870 days | 54% |
| Gemma Bagge | 10/10 | 1870 days | 54% |
| Charlie Green | 10/10 | 1870 days | 54% |
| Susan Brown | 10/10 | 1899 days | 53% |
| evan connick | 8/10 | 1899 days | 52% |
| Liselotte Hoogewerf | 10/10 | 1899 days | 53% |
| Jessica Mullery | 9/10 | 1899 days | 52% |
| The Happy Swedes | 10/10 | 1899 days | 53% |
| Kelly Thomas | 9/10 | 1899 days | 52% |
| Chad Garrety | 10/10 | 1899 days | 53% |
| James Hayward | 10/10 | 1899 days | 53% |
| Jeck Lau | 10/10 | 1899 days | 53% |
| Marie Hougaard | 10/10 | 1899 days | 53% |
| Stijn Verheggen | 10/10 | 1899 days | 53% |
| Amber F. | 10/10 | 1899 days | 53% |
| Lisa Pearson | 10/10 | 1899 days | 53% |
| Sarah Watson | 10/10 | 1899 days | 53% |
| Madison Boynton | 10/10 | 1930 days | 52% |
| David Lorfeld | 10/10 | 1930 days | 52% |
| James F | 10/10 | 1930 days | 52% |
| Bryce Robinson | 10/10 | 1930 days | 52% |
| Mitch Darling | 9/10 | 1930 days | 52% |
| Lucas Gockel | 10/10 | 1930 days | 52% |
| mary gibbs | 10/10 | 1961 days | 51% |
| RuthEllen | 10/10 | 1961 days | 51% |
| Rachel Medin | 10/10 | 1961 days | 51% |
| Gil Chen-Zion | 10/10 | 1961 days | 51% |
| Vince | 10/10 | 1961 days | 51% |
| Tim O'Brien | 10/10 | 1961 days | 51% |
| Khristian Snyder | 8/10 | 1961 days | 50% |
| Ramakrishna Bijanapalli | 9/10 | 1961 days | 51% |
| Keriann M | 10/10 | 1961 days | 51% |
| Christine R | 9/10 | 1991 days | 50% |
| Sylvain Ferreira | 10/10 | 1991 days | 51% |
| Alyssa Catlin | 10/10 | 1991 days | 51% |
| Sebastian | 8/10 | 1991 days | 50% |
| Brodi F | 10/10 | 1991 days | 51% |
| Paula Morris | 10/10 | 1991 days | 51% |
| Gwyn page | 10/10 | 1991 days | 51% |
| Olivia cowie | 9/10 | 1991 days | 50% |
| Dom Wilson | 7/10 | 1991 days | 47% |
| Karina Anderson | 10/10 | 1991 days | 51% |
| Roman Iten | 9/10 | 1991 days | 50% |
| Esther Alvarez Alvarez | 10/10 | 1991 days | 51% |
| Tania Millard Jacobs | 9/10 | 2022 days | 50% |
| jade gallaher | 10/10 | 2022 days | 50% |
| Jon Haeffele | 10/10 | 2022 days | 50% |
| Lauren Koerner | 10/10 | 2022 days | 50% |
| Rory Walshe | 10/10 | 2022 days | 50% |
| Dennis Vosshenrich | 10/10 | 2022 days | 50% |
| Tyler Devonport | 10/10 | 2022 days | 50% |
| Richard Clapton | 10/10 | 2052 days | 49% |
| Alex Bick | 10/10 | 2052 days | 49% |
| Rebecca Barbrow | 10/10 | 2052 days | 49% |
| Aleix Roca | 10/10 | 2052 days | 49% |
| Chai | 10/10 | 2083 days | 49% |
| Natalie T | 10/10 | 2083 days | 49% |
| Roadies | 10/10 | 2144 days | 47% |
| Jess | 10/10 | 2144 days | 47% |
| Stu Johnson | 10/10 | 2175 days | 47% |
| Dominique Q | 10/10 | 2205 days | 46% |
| hugo sands | 10/10 | 2205 days | 46% |
| Matthew Slover | 10/10 | 2205 days | 46% |
| Iker&Janire | 10/10 | 2205 days | 46% |
| PHIL BICKERSTAFF | 10/10 | 2205 days | 46% |
| Rodolfo Perottoni | 10/10 | 2205 days | 46% |
| Tyler Umansky | 10/10 | 2205 days | 46% |
| Ayse Terzioglu | 10/10 | 2205 days | 46% |
| Silas Hulbert | 10/10 | 2205 days | 46% |
| Emily | 10/10 | 2205 days | 46% |
| Elise Hopkins | 8/10 | 2205 days | 45% |
| Alison | 10/10 | 2205 days | 46% |
| David O'Brien | 10/10 | 2236 days | 45% |
| Daphne Hosie | 9/10 | 2236 days | 45% |
| Miche Rombouts | 9/10 | 2236 days | 45% |
| Nicky Westlake | 10/10 | 2236 days | 45% |
| Eva | 9/10 | 2236 days | 45% |
| Josh | 10/10 | 2236 days | 45% |
| NATHAN ANDREW | 9/10 | 2236 days | 45% |
| Ximena | 8/10 | 2236 days | 44% |
| Kathryn Whiting | 9/10 | 2236 days | 45% |
| Megan Hunt | 8/10 | 2236 days | 44% |
| Kerry | 10/10 | 2236 days | 45% |
| Tommy Shi | 9/10 | 2236 days | 45% |
| Lisa Potter | 10/10 | 2236 days | 45% |
| Olallo | 9/10 | 2236 days | 45% |
| Joanne Skinner | 10/10 | 2236 days | 45% |
| Janna Schneppenheim | 10/10 | 2236 days | 45% |
| Eoin Murray | 10/10 | 2236 days | 45% |
| Dorian MAHE | 8/10 | 2236 days | 44% |
| CC | 10/10 | 2236 days | 45% |
| Mark Westlake | 10/10 | 2236 days | 45% |
| Alastair Todd | 9/10 | 2236 days | 45% |
| Ella Taylor | 10/10 | 2236 days | 45% |
| Gabrielle Lui | 10/10 | 2264 days | 45% |
| Miia Komi | 10/10 | 2264 days | 45% |
| Amélie Paquin | 10/10 | 2264 days | 45% |
| Jamie Green | 10/10 | 2264 days | 45% |
| Lauren Torregrossa | 10/10 | 2264 days | 45% |
| Linsey and Callum | 10/10 | 2264 days | 45% |
| Kurt Walker | 10/10 | 2264 days | 45% |
| Matteo LoBianco | 10/10 | 2264 days | 45% |
| Will | 9/10 | 2264 days | 44% |
| Dec | 10/10 | 2264 days | 45% |
| Heather Jones | 8/10 | 2264 days | 44% |
| Kerrie Holloway | 10/10 | 2264 days | 45% |
| Kath Cox | 10/10 | 2295 days | 44% |
| Grant Canary | 10/10 | 2295 days | 44% |
| Marissa Lopers | 10/10 | 2295 days | 44% |
| Chris | 10/10 | 2295 days | 44% |
| Elsbeth Haenggi | 10/10 | 2295 days | 44% |
| Rebecca Bottoms | 10/10 | 2295 days | 44% |
| alycia | 10/10 | 2295 days | 44% |
| Andrew Harms | 10/10 | 2295 days | 44% |
| Samuli Hietala | 10/10 | 2295 days | 44% |
| James Killeen | 9/10 | 2295 days | 43% |
| Georgia Dix | 10/10 | 2295 days | 44% |
| Stephen | 10/10 | 2295 days | 44% |
| Matteo Ponti | 10/10 | 2295 days | 44% |
| Dan Creaser | 9/10 | 2295 days | 43% |
| Debra Stenmark | 9/10 | 2326 days | 43% |
| Rachel | 9/10 | 2326 days | 43% |
| Mary & Charlie | 9/10 | 2326 days | 43% |
| Jon | 10/10 | 2326 days | 43% |
| Susie | 10/10 | 2326 days | 43% |
| Nicolas Granja | 10/10 | 2326 days | 43% |
| Yisrael Katz | 10/10 | 2326 days | 43% |
| Steven Cranney | 9/10 | 2326 days | 43% |
| Aaron Eastmure | 9/10 | 2326 days | 43% |
| Em & Al | 10/10 | 2326 days | 43% |
| Jon Ander Diez Bilbao | 10/10 | 2326 days | 43% |
| Heather Kelly | 10/10 | 2326 days | 43% |
| Abrianna | 10/10 | 2326 days | 43% |
| Jeewei & Eve | 10/10 | 2326 days | 43% |
| Florence S | 10/10 | 2326 days | 43% |
| Layna Levorson | 10/10 | 2356 days | 42% |
| Tim Lambert | 9/10 | 2356 days | 42% |
| Lisa Marshall | 10/10 | 2356 days | 42% |
| Claire Schlafmunter | 10/10 | 2356 days | 42% |
| Sivert Berg | 9/10 | 2356 days | 42% |
| Cindy B. | 10/10 | 2356 days | 42% |
| Caroline Massart | 10/10 | 2356 days | 42% |
| Lucas Thygesen | 10/10 | 2356 days | 42% |
| Paul Bradshaw | 10/10 | 2356 days | 42% |
| Kate | 10/10 | 2356 days | 42% |
| Hayley Surgeson | 10/10 | 2356 days | 42% |
| Cathy | 10/10 | 2356 days | 42% |
| Sim | 10/10 | 2356 days | 42% |
| Charli Brewerton | 10/10 | 2356 days | 42% |
| Magnus Hovind | 10/10 | 2356 days | 42% |
| Kristiana Dragneva | 10/10 | 2356 days | 42% |
| Joseph Dunleavy | 9/10 | 2387 days | 41% |
| Nina and Nolwenn | 9/10 | 2387 days | 41% |
| Andy C | 10/10 | 2387 days | 42% |
| Ryan | 10/10 | 2387 days | 42% |
| Meg-Anne Bergeron | 10/10 | 2387 days | 42% |
| Ann Cheong | 9/10 | 2387 days | 41% |
| Floatyurboater | 10/10 | 2387 days | 42% |
| Dannika J | 10/10 | 2387 days | 42% |
| Ellen Kirkpatrick | 10/10 | 2387 days | 42% |
| Jo Ann Dillion | 10/10 | 2387 days | 42% |
| Lea Burgess | 10/10 | 2417 days | 41% |
| Kyal | 10/10 | 2417 days | 41% |
| Cody Collins | 10/10 | 2417 days | 41% |
| Nicholas Wareham | 10/10 | 2417 days | 41% |
| Elisa Almada | 9/10 | 2417 days | 41% |
| Robert Washam | 9/10 | 2540 days | 38% |
| Glenn Moynihan | 8/10 | 2570 days | 37% |
| Sandy Kegley | 8/10 | 2570 days | 37% |
| Ugo Vinette | 10/10 | 2570 days | 38% |
| Stephen Gabrielsson | 9/10 | 2570 days | 37% |
| celia mach | 10/10 | 2570 days | 38% |
| Sean Blahovici | 9/10 | 2601 days | 36% |
| Heather McManus | 9/10 | 2601 days | 36% |
| Josephine Weaver | 8/10 | 2601 days | 36% |
| Laure Rasendrason | 9/10 | 2601 days | 36% |
| Antti Erkkila | 10/10 | 2601 days | 37% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2601 days | 37% |
| Virginia Fumagalli | 10/10 | 2601 days | 37% |
| Kay Shirt | 9/10 | 2629 days | 36% |
| samuel galvin | 10/10 | 2629 days | 36% |
| Astrid | 10/10 | 2629 days | 36% |
| Aline Mathieu | 8/10 | 2660 days | 35% |
| Annalise Bolt | 8/10 | 2660 days | 35% |
| Donald Craig | 9/10 | 2660 days | 35% |
| Andrew Doull | 10/10 | 2660 days | 36% |
| Jesse Hawley | 10/10 | 2660 days | 36% |
| EnjoingNZ EnjoingNZ | 10/10 | 2660 days | 36% |
| Katie Leiter | 9/10 | 2691 days | 34% |
| Elizabeth Clark | 10/10 | 2721 days | 34% |
| Zoe Osbourne | 10/10 | 2752 days | 33% |
| Walter van der Eng | 9/10 | 2954 days | 16% |
| Carol Brislane | 8/10 | 2966 days | 28% |
| Michal Matika | 7/10 | 2966 days | 26% |
| Ruth Rogers | 10/10 | 2994 days | 28% |
| lemennais perrine | 9/10 | 2994 days | 28% |
| Natalie Kershaw | 10/10 | 2994 days | 28% |
| Grace P | 10/10 | 2994 days | 28% |
| Richard Owen | 9/10 | 2994 days | 28% |
| Margaret Cowtan | 9/10 | 2994 days | 28% |
| Ruth Henderson | 10/10 | 3025 days | 27% |
| Christopher Saunders | 8/10 | 3025 days | 27% |
| Andrew Coolidge | 9/10 | 3025 days | 27% |
| Willeke Rietdijk | 8/10 | 3025 days | 27% |
| Cyril Marques | 9/10 | 3025 days | 27% |
| Dominik Gruenenfelder | 10/10 | 3025 days | 27% |
| Ella Brandt | 10/10 | 3025 days | 27% |
| Nikos Derleres | 10/10 | 3025 days | 27% |
| Sam Archibald | 10/10 | 3056 days | 26% |
| Matthew Long | 9/10 | 3070 days | 14% |
| Christian Stivactas | 7/10 | 3086 days | 24% |
| Lachlan Cooper | 10/10 | 3086 days | 26% |
| Guy Sheaffer | 9/10 | 3117 days | 25% |
| Kristie Newton | 10/10 | 3178 days | 24% |
| stuart Adams | 9/10 | 3331 days | 20% |
| Adele Campbell | 10/10 | 3360 days | 20% |
| Brydie McMullan | 8/10 | 3391 days | 18% |
| Daniela Keiser | 10/10 | 3391 days | 19% |
| Dan Cohen | 10/10 | 3391 days | 19% |
| Darren Cox | 10/10 | 3391 days | 19% |
| Rachel | 9/10 | 3391 days | 19% |
| Graham Lighner | 8/10 | 3432 days | 9% |
| Neil L | 9/10 | 3452 days | 17% |
| Sheree E | 10/10 | 3817 days | 9% |
| Peter Cursley | 10/10 | 4121 days | 2% |
| Lara MR | 10/10 | 4121 days | 2% |
| Megan Cursley | 10/10 | 4152 days | 1% |
| Karen Thompson | 10/10 | 4182 days | 1% |
| Hans Rethmann | 10/10 | 4182 days | 1% |
| josh harris | 10/10 | 4213 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.48% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 65 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.43% |
| 198 | -3.45% |
| 199 | -3.47% |
| 200 | -3.48% |
| 201 | -3.50% |
| 202 | -3.52% |
| 203 | -3.54% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.