Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1555 days | 100% |
| Rog | 10/10 | 1586 days | 90% |
| Joel | 10/10 | 1586 days | 90% |
| Brendan Donnithorne | 10/10 | 1616 days | 81% |
| Beck and Neil | 10/10 | 1616 days | 81% |
| Tina | 10/10 | 1677 days | 67% |
| Olivia Winbush | 10/10 | 1708 days | 62% |
| Kerry FEGAN | 10/10 | 1708 days | 62% |
| Kristie Newton | 10/10 | 1739 days | 58% |
| Irene Lanser | 9/10 | 1830 days | 52% |
| Austin Miller | 10/10 | 1861 days | 52% |
| Emma Masterman | 10/10 | 1861 days | 52% |
| Jessica Calvey | 10/10 | 1861 days | 52% |
| Ben Ursell | 10/10 | 1861 days | 52% |
| Gemma Bagge | 10/10 | 1861 days | 52% |
| Charlie Green | 10/10 | 1861 days | 52% |
| Susan Brown | 10/10 | 1890 days | 51% |
| evan connick | 8/10 | 1890 days | 50% |
| Liselotte Hoogewerf | 10/10 | 1890 days | 51% |
| Jessica Mullery | 9/10 | 1890 days | 51% |
| The Happy Swedes | 10/10 | 1890 days | 51% |
| Kelly Thomas | 9/10 | 1890 days | 51% |
| Chad Garrety | 10/10 | 1890 days | 51% |
| James Hayward | 10/10 | 1890 days | 51% |
| Jeck Lau | 10/10 | 1890 days | 51% |
| Marie Hougaard | 10/10 | 1890 days | 51% |
| Stijn Verheggen | 10/10 | 1890 days | 51% |
| Amber F. | 10/10 | 1890 days | 51% |
| Lisa Pearson | 10/10 | 1890 days | 51% |
| Sarah Watson | 10/10 | 1890 days | 51% |
| Madison Boynton | 10/10 | 1921 days | 51% |
| David Lorfeld | 10/10 | 1921 days | 51% |
| James F | 10/10 | 1921 days | 51% |
| Bryce Robinson | 10/10 | 1921 days | 51% |
| Mitch Darling | 9/10 | 1921 days | 50% |
| Lucas Gockel | 10/10 | 1921 days | 51% |
| mary gibbs | 10/10 | 1952 days | 50% |
| RuthEllen | 10/10 | 1952 days | 50% |
| Rachel Medin | 10/10 | 1952 days | 50% |
| Gil Chen-Zion | 10/10 | 1952 days | 50% |
| Vince | 10/10 | 1952 days | 50% |
| Tim O'Brien | 10/10 | 1952 days | 50% |
| Khristian Snyder | 8/10 | 1952 days | 49% |
| Ramakrishna Bijanapalli | 9/10 | 1952 days | 49% |
| Keriann M | 10/10 | 1952 days | 50% |
| Christine R | 9/10 | 1982 days | 49% |
| Sylvain Ferreira | 10/10 | 1982 days | 49% |
| Alyssa Catlin | 10/10 | 1982 days | 49% |
| Sebastian | 8/10 | 1982 days | 48% |
| Brodi F | 10/10 | 1982 days | 49% |
| Paula Morris | 10/10 | 1982 days | 49% |
| Gwyn page | 10/10 | 1982 days | 49% |
| Olivia cowie | 9/10 | 1982 days | 49% |
| Dom Wilson | 7/10 | 1982 days | 46% |
| Karina Anderson | 10/10 | 1982 days | 49% |
| Roman Iten | 9/10 | 1982 days | 49% |
| Esther Alvarez Alvarez | 10/10 | 1982 days | 49% |
| Tania Millard Jacobs | 9/10 | 2013 days | 48% |
| jade gallaher | 10/10 | 2013 days | 49% |
| Jon Haeffele | 10/10 | 2013 days | 49% |
| Lauren Koerner | 10/10 | 2013 days | 49% |
| Rory Walshe | 10/10 | 2013 days | 49% |
| Dennis Vosshenrich | 10/10 | 2013 days | 49% |
| Tyler Devonport | 10/10 | 2013 days | 49% |
| Richard Clapton | 10/10 | 2043 days | 48% |
| Alex Bick | 10/10 | 2043 days | 48% |
| Rebecca Barbrow | 10/10 | 2043 days | 48% |
| Aleix Roca | 10/10 | 2043 days | 48% |
| Chai | 10/10 | 2074 days | 47% |
| Natalie T | 10/10 | 2074 days | 47% |
| Roadies | 10/10 | 2135 days | 46% |
| Jess | 10/10 | 2135 days | 46% |
| Stu Johnson | 10/10 | 2166 days | 45% |
| Dominique Q | 10/10 | 2196 days | 45% |
| hugo sands | 10/10 | 2196 days | 45% |
| Matthew Slover | 10/10 | 2196 days | 45% |
| Iker&Janire | 10/10 | 2196 days | 45% |
| PHIL BICKERSTAFF | 10/10 | 2196 days | 45% |
| Rodolfo Perottoni | 10/10 | 2196 days | 45% |
| Tyler Umansky | 10/10 | 2196 days | 45% |
| Ayse Terzioglu | 10/10 | 2196 days | 45% |
| Silas Hulbert | 10/10 | 2196 days | 45% |
| Emily | 10/10 | 2196 days | 45% |
| Elise Hopkins | 8/10 | 2196 days | 44% |
| Alison | 10/10 | 2196 days | 45% |
| David O'Brien | 10/10 | 2227 days | 44% |
| Daphne Hosie | 9/10 | 2227 days | 43% |
| Miche Rombouts | 9/10 | 2227 days | 43% |
| Nicky Westlake | 10/10 | 2227 days | 44% |
| Eva | 9/10 | 2227 days | 43% |
| Josh | 10/10 | 2227 days | 44% |
| NATHAN ANDREW | 9/10 | 2227 days | 43% |
| Ximena | 8/10 | 2227 days | 43% |
| Kathryn Whiting | 9/10 | 2227 days | 43% |
| Megan Hunt | 8/10 | 2227 days | 43% |
| Kerry | 10/10 | 2227 days | 44% |
| Tommy Shi | 9/10 | 2227 days | 43% |
| Lisa Potter | 10/10 | 2227 days | 44% |
| Olallo | 9/10 | 2227 days | 43% |
| Joanne Skinner | 10/10 | 2227 days | 44% |
| Janna Schneppenheim | 10/10 | 2227 days | 44% |
| Eoin Murray | 10/10 | 2227 days | 44% |
| Dorian MAHE | 8/10 | 2227 days | 43% |
| CC | 10/10 | 2227 days | 44% |
| Mark Westlake | 10/10 | 2227 days | 44% |
| Alastair Todd | 9/10 | 2227 days | 43% |
| Ella Taylor | 10/10 | 2227 days | 44% |
| Gabrielle Lui | 10/10 | 2255 days | 43% |
| Miia Komi | 10/10 | 2255 days | 43% |
| Amélie Paquin | 10/10 | 2255 days | 43% |
| Jamie Green | 10/10 | 2255 days | 43% |
| Lauren Torregrossa | 10/10 | 2255 days | 43% |
| Linsey and Callum | 10/10 | 2255 days | 43% |
| Kurt Walker | 10/10 | 2255 days | 43% |
| Matteo LoBianco | 10/10 | 2255 days | 43% |
| Will | 9/10 | 2255 days | 43% |
| Dec | 10/10 | 2255 days | 43% |
| Heather Jones | 8/10 | 2255 days | 42% |
| Kerrie Holloway | 10/10 | 2255 days | 43% |
| Kath Cox | 10/10 | 2286 days | 43% |
| Grant Canary | 10/10 | 2286 days | 43% |
| Marissa Lopers | 10/10 | 2286 days | 43% |
| Chris | 10/10 | 2286 days | 43% |
| Elsbeth Haenggi | 10/10 | 2286 days | 43% |
| Rebecca Bottoms | 10/10 | 2286 days | 43% |
| alycia | 10/10 | 2286 days | 43% |
| Andrew Harms | 10/10 | 2286 days | 43% |
| Samuli Hietala | 10/10 | 2286 days | 43% |
| James Killeen | 9/10 | 2286 days | 42% |
| Georgia Dix | 10/10 | 2286 days | 43% |
| Stephen | 10/10 | 2286 days | 43% |
| Matteo Ponti | 10/10 | 2286 days | 43% |
| Dan Creaser | 9/10 | 2286 days | 42% |
| Debra Stenmark | 9/10 | 2317 days | 41% |
| Rachel | 9/10 | 2317 days | 41% |
| Mary & Charlie | 9/10 | 2317 days | 41% |
| Jon | 10/10 | 2317 days | 42% |
| Susie | 10/10 | 2317 days | 42% |
| Nicolas Granja | 10/10 | 2317 days | 42% |
| Yisrael Katz | 10/10 | 2317 days | 42% |
| Steven Cranney | 9/10 | 2317 days | 41% |
| Aaron Eastmure | 9/10 | 2317 days | 41% |
| Em & Al | 10/10 | 2317 days | 42% |
| Jon Ander Diez Bilbao | 10/10 | 2317 days | 42% |
| Heather Kelly | 10/10 | 2317 days | 42% |
| Abrianna | 10/10 | 2317 days | 42% |
| Jeewei & Eve | 10/10 | 2317 days | 42% |
| Florence S | 10/10 | 2317 days | 42% |
| Layna Levorson | 10/10 | 2347 days | 41% |
| Tim Lambert | 9/10 | 2347 days | 41% |
| Lisa Marshall | 10/10 | 2347 days | 41% |
| Claire Schlafmunter | 10/10 | 2347 days | 41% |
| Sivert Berg | 9/10 | 2347 days | 41% |
| Cindy B. | 10/10 | 2347 days | 41% |
| Caroline Massart | 10/10 | 2347 days | 41% |
| Lucas Thygesen | 10/10 | 2347 days | 41% |
| Paul Bradshaw | 10/10 | 2347 days | 41% |
| Kate | 10/10 | 2347 days | 41% |
| Hayley Surgeson | 10/10 | 2347 days | 41% |
| Cathy | 10/10 | 2347 days | 41% |
| Sim | 10/10 | 2347 days | 41% |
| Charli Brewerton | 10/10 | 2347 days | 41% |
| Magnus Hovind | 10/10 | 2347 days | 41% |
| Kristiana Dragneva | 10/10 | 2347 days | 41% |
| Joseph Dunleavy | 9/10 | 2378 days | 40% |
| Nina and Nolwenn | 9/10 | 2378 days | 40% |
| Andy C | 10/10 | 2378 days | 41% |
| Ryan | 10/10 | 2378 days | 41% |
| Meg-Anne Bergeron | 10/10 | 2378 days | 41% |
| Ann Cheong | 9/10 | 2378 days | 40% |
| Floatyurboater | 10/10 | 2378 days | 41% |
| Dannika J | 10/10 | 2378 days | 41% |
| Ellen Kirkpatrick | 10/10 | 2378 days | 41% |
| Jo Ann Dillion | 10/10 | 2378 days | 41% |
| Lea Burgess | 10/10 | 2408 days | 40% |
| Kyal | 10/10 | 2408 days | 40% |
| Cody Collins | 10/10 | 2408 days | 40% |
| Nicholas Wareham | 10/10 | 2408 days | 40% |
| Elisa Almada | 9/10 | 2408 days | 39% |
| Robert Washam | 9/10 | 2531 days | 37% |
| Glenn Moynihan | 8/10 | 2561 days | 36% |
| Sandy Kegley | 8/10 | 2561 days | 36% |
| Ugo Vinette | 10/10 | 2561 days | 36% |
| Stephen Gabrielsson | 9/10 | 2561 days | 36% |
| celia mach | 10/10 | 2561 days | 36% |
| Sean Blahovici | 9/10 | 2592 days | 35% |
| Heather McManus | 9/10 | 2592 days | 35% |
| Josephine Weaver | 8/10 | 2592 days | 35% |
| Laure Rasendrason | 9/10 | 2592 days | 35% |
| Antti Erkkila | 10/10 | 2592 days | 36% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2592 days | 36% |
| Virginia Fumagalli | 10/10 | 2592 days | 36% |
| Kay Shirt | 9/10 | 2620 days | 35% |
| samuel galvin | 10/10 | 2620 days | 35% |
| Astrid | 10/10 | 2620 days | 35% |
| Aline Mathieu | 8/10 | 2651 days | 34% |
| Annalise Bolt | 8/10 | 2651 days | 34% |
| Donald Craig | 9/10 | 2651 days | 34% |
| Andrew Doull | 10/10 | 2651 days | 34% |
| Jesse Hawley | 10/10 | 2651 days | 34% |
| EnjoingNZ EnjoingNZ | 10/10 | 2651 days | 34% |
| Katie Leiter | 9/10 | 2682 days | 33% |
| Elizabeth Clark | 10/10 | 2712 days | 33% |
| Zoe Osbourne | 10/10 | 2743 days | 32% |
| Walter van der Eng | 9/10 | 2945 days | 15% |
| Carol Brislane | 8/10 | 2957 days | 27% |
| Michal Matika | 7/10 | 2957 days | 25% |
| Ruth Rogers | 10/10 | 2985 days | 27% |
| lemennais perrine | 9/10 | 2985 days | 27% |
| Natalie Kershaw | 10/10 | 2985 days | 27% |
| Grace P | 10/10 | 2985 days | 27% |
| Richard Owen | 9/10 | 2985 days | 27% |
| Margaret Cowtan | 9/10 | 2985 days | 27% |
| Ruth Henderson | 10/10 | 3016 days | 26% |
| Christopher Saunders | 8/10 | 3016 days | 26% |
| Andrew Coolidge | 9/10 | 3016 days | 26% |
| Willeke Rietdijk | 8/10 | 3016 days | 26% |
| Cyril Marques | 9/10 | 3016 days | 26% |
| Dominik Gruenenfelder | 10/10 | 3016 days | 26% |
| Ella Brandt | 10/10 | 3016 days | 26% |
| Nikos Derleres | 10/10 | 3016 days | 26% |
| Sam Archibald | 10/10 | 3047 days | 26% |
| Matthew Long | 9/10 | 3061 days | 13% |
| Christian Stivactas | 7/10 | 3077 days | 23% |
| Lachlan Cooper | 10/10 | 3077 days | 25% |
| Guy Sheaffer | 9/10 | 3108 days | 24% |
| Kristie Newton | 10/10 | 3169 days | 23% |
| stuart Adams | 9/10 | 3322 days | 19% |
| Adele Campbell | 10/10 | 3351 days | 19% |
| Brydie McMullan | 8/10 | 3382 days | 18% |
| Daniela Keiser | 10/10 | 3382 days | 18% |
| Dan Cohen | 10/10 | 3382 days | 18% |
| Darren Cox | 10/10 | 3382 days | 18% |
| Rachel | 9/10 | 3382 days | 18% |
| Graham Lighner | 8/10 | 3423 days | 9% |
| Neil L | 9/10 | 3443 days | 17% |
| Sheree E | 10/10 | 3808 days | 9% |
| Peter Cursley | 10/10 | 4112 days | 2% |
| Lara MR | 10/10 | 4112 days | 2% |
| Megan Cursley | 10/10 | 4143 days | 1% |
| Karen Thompson | 10/10 | 4173 days | 1% |
| Hans Rethmann | 10/10 | 4173 days | 1% |
| josh harris | 10/10 | 4204 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.