Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1526 days | 100% |
| Rog | 10/10 | 1557 days | 90% |
| Joel | 10/10 | 1557 days | 90% |
| Brendan Donnithorne | 10/10 | 1587 days | 81% |
| Beck and Neil | 10/10 | 1587 days | 81% |
| Tina | 10/10 | 1648 days | 66% |
| Olivia Winbush | 10/10 | 1679 days | 60% |
| Kerry FEGAN | 10/10 | 1679 days | 60% |
| Kristie Newton | 10/10 | 1710 days | 55% |
| Irene Lanser | 9/10 | 1801 days | 47% |
| Austin Miller | 10/10 | 1832 days | 47% |
| Emma Masterman | 10/10 | 1832 days | 47% |
| Jessica Calvey | 10/10 | 1832 days | 47% |
| Ben Ursell | 10/10 | 1832 days | 47% |
| Gemma Bagge | 10/10 | 1832 days | 47% |
| Charlie Green | 10/10 | 1832 days | 47% |
| Susan Brown | 10/10 | 1861 days | 47% |
| evan connick | 8/10 | 1861 days | 46% |
| Liselotte Hoogewerf | 10/10 | 1861 days | 47% |
| Jessica Mullery | 9/10 | 1861 days | 46% |
| The Happy Swedes | 10/10 | 1861 days | 47% |
| Kelly Thomas | 9/10 | 1861 days | 46% |
| Chad Garrety | 10/10 | 1861 days | 47% |
| James Hayward | 10/10 | 1861 days | 47% |
| Jeck Lau | 10/10 | 1861 days | 47% |
| Marie Hougaard | 10/10 | 1861 days | 47% |
| Stijn Verheggen | 10/10 | 1861 days | 47% |
| Amber F. | 10/10 | 1861 days | 47% |
| Lisa Pearson | 10/10 | 1861 days | 47% |
| Sarah Watson | 10/10 | 1861 days | 47% |
| Madison Boynton | 10/10 | 1892 days | 46% |
| David Lorfeld | 10/10 | 1892 days | 46% |
| James F | 10/10 | 1892 days | 46% |
| Bryce Robinson | 10/10 | 1892 days | 46% |
| Mitch Darling | 9/10 | 1892 days | 46% |
| Lucas Gockel | 10/10 | 1892 days | 46% |
| mary gibbs | 10/10 | 1923 days | 45% |
| RuthEllen | 10/10 | 1923 days | 45% |
| Rachel Medin | 10/10 | 1923 days | 45% |
| Gil Chen-Zion | 10/10 | 1923 days | 45% |
| Vince | 10/10 | 1923 days | 45% |
| Tim O'Brien | 10/10 | 1923 days | 45% |
| Khristian Snyder | 8/10 | 1923 days | 44% |
| Ramakrishna Bijanapalli | 9/10 | 1923 days | 45% |
| Keriann M | 10/10 | 1923 days | 45% |
| Christine R | 9/10 | 1953 days | 44% |
| Sylvain Ferreira | 10/10 | 1953 days | 45% |
| Alyssa Catlin | 10/10 | 1953 days | 45% |
| Sebastian | 8/10 | 1953 days | 44% |
| Brodi F | 10/10 | 1953 days | 45% |
| Paula Morris | 10/10 | 1953 days | 45% |
| Gwyn page | 10/10 | 1953 days | 45% |
| Olivia cowie | 9/10 | 1953 days | 44% |
| Dom Wilson | 7/10 | 1953 days | 41% |
| Karina Anderson | 10/10 | 1953 days | 45% |
| Roman Iten | 9/10 | 1953 days | 44% |
| Esther Alvarez Alvarez | 10/10 | 1953 days | 45% |
| Tania Millard Jacobs | 9/10 | 1984 days | 44% |
| jade gallaher | 10/10 | 1984 days | 44% |
| Jon Haeffele | 10/10 | 1984 days | 44% |
| Lauren Koerner | 10/10 | 1984 days | 44% |
| Rory Walshe | 10/10 | 1984 days | 44% |
| Dennis Vosshenrich | 10/10 | 1984 days | 44% |
| Tyler Devonport | 10/10 | 1984 days | 44% |
| Richard Clapton | 10/10 | 2014 days | 44% |
| Alex Bick | 10/10 | 2014 days | 44% |
| Rebecca Barbrow | 10/10 | 2014 days | 44% |
| Aleix Roca | 10/10 | 2014 days | 44% |
| Chai | 10/10 | 2045 days | 43% |
| Natalie T | 10/10 | 2045 days | 43% |
| Roadies | 10/10 | 2106 days | 42% |
| Jess | 10/10 | 2106 days | 42% |
| Stu Johnson | 10/10 | 2137 days | 41% |
| Dominique Q | 10/10 | 2167 days | 41% |
| hugo sands | 10/10 | 2167 days | 41% |
| Matthew Slover | 10/10 | 2167 days | 41% |
| Iker&Janire | 10/10 | 2167 days | 41% |
| PHIL BICKERSTAFF | 10/10 | 2167 days | 41% |
| Rodolfo Perottoni | 10/10 | 2167 days | 41% |
| Tyler Umansky | 10/10 | 2167 days | 41% |
| Ayse Terzioglu | 10/10 | 2167 days | 41% |
| Silas Hulbert | 10/10 | 2167 days | 41% |
| Emily | 10/10 | 2167 days | 41% |
| Elise Hopkins | 8/10 | 2167 days | 40% |
| Alison | 10/10 | 2167 days | 41% |
| David O'Brien | 10/10 | 2198 days | 40% |
| Daphne Hosie | 9/10 | 2198 days | 39% |
| Miche Rombouts | 9/10 | 2198 days | 39% |
| Nicky Westlake | 10/10 | 2198 days | 40% |
| Eva | 9/10 | 2198 days | 39% |
| Josh | 10/10 | 2198 days | 40% |
| NATHAN ANDREW | 9/10 | 2198 days | 39% |
| Ximena | 8/10 | 2198 days | 39% |
| Kathryn Whiting | 9/10 | 2198 days | 39% |
| Megan Hunt | 8/10 | 2198 days | 39% |
| Kerry | 10/10 | 2198 days | 40% |
| Tommy Shi | 9/10 | 2198 days | 39% |
| Lisa Potter | 10/10 | 2198 days | 40% |
| Olallo | 9/10 | 2198 days | 39% |
| Joanne Skinner | 10/10 | 2198 days | 40% |
| Janna Schneppenheim | 10/10 | 2198 days | 40% |
| Eoin Murray | 10/10 | 2198 days | 40% |
| Dorian MAHE | 8/10 | 2198 days | 39% |
| CC | 10/10 | 2198 days | 40% |
| Mark Westlake | 10/10 | 2198 days | 40% |
| Alastair Todd | 9/10 | 2198 days | 39% |
| Ella Taylor | 10/10 | 2198 days | 40% |
| Gabrielle Lui | 10/10 | 2226 days | 39% |
| Miia Komi | 10/10 | 2226 days | 39% |
| Amélie Paquin | 10/10 | 2226 days | 39% |
| Jamie Green | 10/10 | 2226 days | 39% |
| Lauren Torregrossa | 10/10 | 2226 days | 39% |
| Linsey and Callum | 10/10 | 2226 days | 39% |
| Kurt Walker | 10/10 | 2226 days | 39% |
| Matteo LoBianco | 10/10 | 2226 days | 39% |
| Will | 9/10 | 2226 days | 39% |
| Dec | 10/10 | 2226 days | 39% |
| Heather Jones | 8/10 | 2226 days | 38% |
| Kerrie Holloway | 10/10 | 2226 days | 39% |
| Kath Cox | 10/10 | 2257 days | 39% |
| Grant Canary | 10/10 | 2257 days | 39% |
| Marissa Lopers | 10/10 | 2257 days | 39% |
| Chris | 10/10 | 2257 days | 39% |
| Elsbeth Haenggi | 10/10 | 2257 days | 39% |
| Rebecca Bottoms | 10/10 | 2257 days | 39% |
| alycia | 10/10 | 2257 days | 39% |
| Andrew Harms | 10/10 | 2257 days | 39% |
| Samuli Hietala | 10/10 | 2257 days | 39% |
| James Killeen | 9/10 | 2257 days | 38% |
| Georgia Dix | 10/10 | 2257 days | 39% |
| Stephen | 10/10 | 2257 days | 39% |
| Matteo Ponti | 10/10 | 2257 days | 39% |
| Dan Creaser | 9/10 | 2257 days | 38% |
| Debra Stenmark | 9/10 | 2288 days | 38% |
| Rachel | 9/10 | 2288 days | 38% |
| Mary & Charlie | 9/10 | 2288 days | 38% |
| Jon | 10/10 | 2288 days | 38% |
| Susie | 10/10 | 2288 days | 38% |
| Nicolas Granja | 10/10 | 2288 days | 38% |
| Yisrael Katz | 10/10 | 2288 days | 38% |
| Steven Cranney | 9/10 | 2288 days | 38% |
| Aaron Eastmure | 9/10 | 2288 days | 38% |
| Em & Al | 10/10 | 2288 days | 38% |
| Jon Ander Diez Bilbao | 10/10 | 2288 days | 38% |
| Heather Kelly | 10/10 | 2288 days | 38% |
| Abrianna | 10/10 | 2288 days | 38% |
| Jeewei & Eve | 10/10 | 2288 days | 38% |
| Florence S | 10/10 | 2288 days | 38% |
| Layna Levorson | 10/10 | 2318 days | 37% |
| Tim Lambert | 9/10 | 2318 days | 37% |
| Lisa Marshall | 10/10 | 2318 days | 37% |
| Claire Schlafmunter | 10/10 | 2318 days | 37% |
| Sivert Berg | 9/10 | 2318 days | 37% |
| Cindy B. | 10/10 | 2318 days | 37% |
| Caroline Massart | 10/10 | 2318 days | 37% |
| Lucas Thygesen | 10/10 | 2318 days | 37% |
| Paul Bradshaw | 10/10 | 2318 days | 37% |
| Kate | 10/10 | 2318 days | 37% |
| Hayley Surgeson | 10/10 | 2318 days | 37% |
| Cathy | 10/10 | 2318 days | 37% |
| Sim | 10/10 | 2318 days | 37% |
| Charli Brewerton | 10/10 | 2318 days | 37% |
| Magnus Hovind | 10/10 | 2318 days | 37% |
| Kristiana Dragneva | 10/10 | 2318 days | 37% |
| Joseph Dunleavy | 9/10 | 2349 days | 36% |
| Nina and Nolwenn | 9/10 | 2349 days | 36% |
| Andy C | 10/10 | 2349 days | 37% |
| Ryan | 10/10 | 2349 days | 37% |
| Meg-Anne Bergeron | 10/10 | 2349 days | 37% |
| Ann Cheong | 9/10 | 2349 days | 36% |
| Floatyurboater | 10/10 | 2349 days | 37% |
| Dannika J | 10/10 | 2349 days | 37% |
| Ellen Kirkpatrick | 10/10 | 2349 days | 37% |
| Jo Ann Dillion | 10/10 | 2349 days | 37% |
| Lea Burgess | 10/10 | 2379 days | 36% |
| Kyal | 10/10 | 2379 days | 36% |
| Cody Collins | 10/10 | 2379 days | 36% |
| Nicholas Wareham | 10/10 | 2379 days | 36% |
| Elisa Almada | 9/10 | 2379 days | 36% |
| Robert Washam | 9/10 | 2502 days | 33% |
| Glenn Moynihan | 8/10 | 2532 days | 32% |
| Sandy Kegley | 8/10 | 2532 days | 32% |
| Ugo Vinette | 10/10 | 2532 days | 33% |
| Stephen Gabrielsson | 9/10 | 2532 days | 33% |
| celia mach | 10/10 | 2532 days | 33% |
| Sean Blahovici | 9/10 | 2563 days | 32% |
| Heather McManus | 9/10 | 2563 days | 32% |
| Josephine Weaver | 8/10 | 2563 days | 32% |
| Laure Rasendrason | 9/10 | 2563 days | 32% |
| Antti Erkkila | 10/10 | 2563 days | 33% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2563 days | 33% |
| Virginia Fumagalli | 10/10 | 2563 days | 33% |
| Kay Shirt | 9/10 | 2591 days | 32% |
| samuel galvin | 10/10 | 2591 days | 32% |
| Astrid | 10/10 | 2591 days | 32% |
| Aline Mathieu | 8/10 | 2622 days | 31% |
| Annalise Bolt | 8/10 | 2622 days | 31% |
| Donald Craig | 9/10 | 2622 days | 31% |
| Andrew Doull | 10/10 | 2622 days | 31% |
| Jesse Hawley | 10/10 | 2622 days | 31% |
| EnjoingNZ EnjoingNZ | 10/10 | 2622 days | 31% |
| Katie Leiter | 9/10 | 2653 days | 30% |
| Elizabeth Clark | 10/10 | 2683 days | 30% |
| Zoe Osbourne | 10/10 | 2714 days | 29% |
| Walter van der Eng | 9/10 | 2916 days | 13% |
| Carol Brislane | 8/10 | 2928 days | 25% |
| Michal Matika | 7/10 | 2928 days | 23% |
| Ruth Rogers | 10/10 | 2956 days | 25% |
| lemennais perrine | 9/10 | 2956 days | 24% |
| Natalie Kershaw | 10/10 | 2956 days | 25% |
| Grace P | 10/10 | 2956 days | 25% |
| Richard Owen | 9/10 | 2956 days | 24% |
| Margaret Cowtan | 9/10 | 2956 days | 24% |
| Ruth Henderson | 10/10 | 2987 days | 24% |
| Christopher Saunders | 8/10 | 2987 days | 23% |
| Andrew Coolidge | 9/10 | 2987 days | 24% |
| Willeke Rietdijk | 8/10 | 2987 days | 23% |
| Cyril Marques | 9/10 | 2987 days | 24% |
| Dominik Gruenenfelder | 10/10 | 2987 days | 24% |
| Ella Brandt | 10/10 | 2987 days | 24% |
| Nikos Derleres | 10/10 | 2987 days | 24% |
| Sam Archibald | 10/10 | 3018 days | 23% |
| Matthew Long | 9/10 | 3032 days | 12% |
| Christian Stivactas | 7/10 | 3048 days | 21% |
| Lachlan Cooper | 10/10 | 3048 days | 23% |
| Guy Sheaffer | 9/10 | 3079 days | 22% |
| Kristie Newton | 10/10 | 3140 days | 21% |
| stuart Adams | 9/10 | 3293 days | 18% |
| Adele Campbell | 10/10 | 3322 days | 17% |
| Brydie McMullan | 8/10 | 3353 days | 16% |
| Daniela Keiser | 10/10 | 3353 days | 17% |
| Dan Cohen | 10/10 | 3353 days | 17% |
| Darren Cox | 10/10 | 3353 days | 17% |
| Rachel | 9/10 | 3353 days | 16% |
| Graham Lighner | 8/10 | 3394 days | 7% |
| Neil L | 9/10 | 3414 days | 15% |
| Sheree E | 10/10 | 3779 days | 8% |
| Peter Cursley | 10/10 | 4083 days | 2% |
| Lara MR | 10/10 | 4083 days | 2% |
| Megan Cursley | 10/10 | 4114 days | 1% |
| Karen Thompson | 10/10 | 4144 days | 1% |
| Hans Rethmann | 10/10 | 4144 days | 1% |
| josh harris | 10/10 | 4175 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.