Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1448 days | 100% |
| Rog | 10/10 | 1479 days | 90% |
| Joel | 10/10 | 1479 days | 90% |
| Brendan Donnithorne | 10/10 | 1508 days | 81% |
| Beck and Neil | 10/10 | 1509 days | 81% |
| Tina | 10/10 | 1570 days | 65% |
| Olivia Winbush | 10/10 | 1601 days | 58% |
| Kerry FEGAN | 10/10 | 1601 days | 58% |
| Kristie Newton | 10/10 | 1632 days | 52% |
| Irene Lanser | 9/10 | 1722 days | 40% |
| Austin Miller | 10/10 | 1753 days | 38% |
| Emma Masterman | 10/10 | 1753 days | 38% |
| Jessica Calvey | 10/10 | 1754 days | 38% |
| Ben Ursell | 10/10 | 1754 days | 38% |
| Gemma Bagge | 10/10 | 1754 days | 38% |
| Charlie Green | 10/10 | 1754 days | 38% |
| Susan Brown | 10/10 | 1782 days | 36% |
| evan connick | 8/10 | 1782 days | 35% |
| Liselotte Hoogewerf | 10/10 | 1782 days | 36% |
| Jessica Mullery | 9/10 | 1782 days | 36% |
| The Happy Swedes | 10/10 | 1783 days | 36% |
| Kelly Thomas | 9/10 | 1783 days | 36% |
| Chad Garrety | 10/10 | 1783 days | 36% |
| James Hayward | 10/10 | 1783 days | 36% |
| Jeck Lau | 10/10 | 1783 days | 36% |
| Marie Hougaard | 10/10 | 1783 days | 36% |
| Stijn Verheggen | 10/10 | 1783 days | 36% |
| Amber F. | 10/10 | 1783 days | 36% |
| Lisa Pearson | 10/10 | 1783 days | 36% |
| Sarah Watson | 10/10 | 1783 days | 36% |
| Madison Boynton | 10/10 | 1813 days | 35% |
| David Lorfeld | 10/10 | 1813 days | 35% |
| James F | 10/10 | 1813 days | 35% |
| Bryce Robinson | 10/10 | 1813 days | 35% |
| Mitch Darling | 9/10 | 1814 days | 35% |
| Lucas Gockel | 10/10 | 1814 days | 35% |
| mary gibbs | 10/10 | 1844 days | 35% |
| RuthEllen | 10/10 | 1844 days | 35% |
| Rachel Medin | 10/10 | 1845 days | 35% |
| Gil Chen-Zion | 10/10 | 1845 days | 35% |
| Vince | 10/10 | 1845 days | 35% |
| Tim O'Brien | 10/10 | 1845 days | 35% |
| Khristian Snyder | 8/10 | 1845 days | 34% |
| Ramakrishna Bijanapalli | 9/10 | 1845 days | 35% |
| Keriann M | 10/10 | 1845 days | 35% |
| Christine R | 9/10 | 1874 days | 34% |
| Sylvain Ferreira | 10/10 | 1874 days | 35% |
| Alyssa Catlin | 10/10 | 1874 days | 35% |
| Sebastian | 8/10 | 1875 days | 34% |
| Brodi F | 10/10 | 1875 days | 35% |
| Paula Morris | 10/10 | 1875 days | 35% |
| Gwyn page | 10/10 | 1875 days | 35% |
| Olivia cowie | 9/10 | 1875 days | 34% |
| Dom Wilson | 7/10 | 1875 days | 32% |
| Karina Anderson | 10/10 | 1875 days | 35% |
| Roman Iten | 9/10 | 1875 days | 34% |
| Esther Alvarez Alvarez | 10/10 | 1875 days | 35% |
| Tania Millard Jacobs | 9/10 | 1905 days | 34% |
| jade gallaher | 10/10 | 1905 days | 34% |
| Jon Haeffele | 10/10 | 1905 days | 34% |
| Lauren Koerner | 10/10 | 1906 days | 34% |
| Rory Walshe | 10/10 | 1906 days | 34% |
| Dennis Vosshenrich | 10/10 | 1906 days | 34% |
| Tyler Devonport | 10/10 | 1906 days | 34% |
| Richard Clapton | 10/10 | 1935 days | 34% |
| Alex Bick | 10/10 | 1935 days | 34% |
| Rebecca Barbrow | 10/10 | 1936 days | 34% |
| Aleix Roca | 10/10 | 1936 days | 34% |
| Chai | 10/10 | 1967 days | 33% |
| Natalie T | 10/10 | 1967 days | 33% |
| Roadies | 10/10 | 2028 days | 32% |
| Jess | 10/10 | 2028 days | 32% |
| Stu Johnson | 10/10 | 2059 days | 32% |
| Dominique Q | 10/10 | 2088 days | 31% |
| hugo sands | 10/10 | 2088 days | 31% |
| Matthew Slover | 10/10 | 2089 days | 31% |
| Iker&Janire | 10/10 | 2089 days | 31% |
| PHIL BICKERSTAFF | 10/10 | 2089 days | 31% |
| Rodolfo Perottoni | 10/10 | 2089 days | 31% |
| Tyler Umansky | 10/10 | 2089 days | 31% |
| Ayse Terzioglu | 10/10 | 2089 days | 31% |
| Silas Hulbert | 10/10 | 2089 days | 31% |
| Emily | 10/10 | 2089 days | 31% |
| Elise Hopkins | 8/10 | 2089 days | 31% |
| Alison | 10/10 | 2089 days | 31% |
| David O'Brien | 10/10 | 2119 days | 31% |
| Daphne Hosie | 9/10 | 2119 days | 30% |
| Miche Rombouts | 9/10 | 2119 days | 30% |
| Nicky Westlake | 10/10 | 2119 days | 31% |
| Eva | 9/10 | 2119 days | 30% |
| Josh | 10/10 | 2120 days | 31% |
| NATHAN ANDREW | 9/10 | 2120 days | 30% |
| Ximena | 8/10 | 2120 days | 30% |
| Kathryn Whiting | 9/10 | 2120 days | 30% |
| Megan Hunt | 8/10 | 2120 days | 30% |
| Kerry | 10/10 | 2120 days | 31% |
| Tommy Shi | 9/10 | 2120 days | 30% |
| Lisa Potter | 10/10 | 2120 days | 31% |
| Olallo | 9/10 | 2120 days | 30% |
| Joanne Skinner | 10/10 | 2120 days | 31% |
| Janna Schneppenheim | 10/10 | 2120 days | 31% |
| Eoin Murray | 10/10 | 2120 days | 31% |
| Dorian MAHE | 8/10 | 2120 days | 30% |
| CC | 10/10 | 2120 days | 31% |
| Mark Westlake | 10/10 | 2120 days | 31% |
| Alastair Todd | 9/10 | 2120 days | 30% |
| Ella Taylor | 10/10 | 2120 days | 31% |
| Gabrielle Lui | 10/10 | 2147 days | 30% |
| Miia Komi | 10/10 | 2147 days | 30% |
| Amélie Paquin | 10/10 | 2147 days | 30% |
| Jamie Green | 10/10 | 2147 days | 30% |
| Lauren Torregrossa | 10/10 | 2147 days | 30% |
| Linsey and Callum | 10/10 | 2148 days | 30% |
| Kurt Walker | 10/10 | 2148 days | 30% |
| Matteo LoBianco | 10/10 | 2148 days | 30% |
| Will | 9/10 | 2148 days | 30% |
| Dec | 10/10 | 2148 days | 30% |
| Heather Jones | 8/10 | 2148 days | 30% |
| Kerrie Holloway | 10/10 | 2148 days | 30% |
| Kath Cox | 10/10 | 2178 days | 30% |
| Grant Canary | 10/10 | 2178 days | 30% |
| Marissa Lopers | 10/10 | 2178 days | 30% |
| Chris | 10/10 | 2179 days | 30% |
| Elsbeth Haenggi | 10/10 | 2179 days | 30% |
| Rebecca Bottoms | 10/10 | 2179 days | 30% |
| alycia | 10/10 | 2179 days | 30% |
| Andrew Harms | 10/10 | 2179 days | 30% |
| Samuli Hietala | 10/10 | 2179 days | 30% |
| James Killeen | 9/10 | 2179 days | 30% |
| Georgia Dix | 10/10 | 2179 days | 30% |
| Stephen | 10/10 | 2179 days | 30% |
| Matteo Ponti | 10/10 | 2179 days | 30% |
| Dan Creaser | 9/10 | 2179 days | 30% |
| Debra Stenmark | 9/10 | 2209 days | 29% |
| Rachel | 9/10 | 2209 days | 29% |
| Mary & Charlie | 9/10 | 2209 days | 29% |
| Jon | 10/10 | 2210 days | 29% |
| Susie | 10/10 | 2210 days | 29% |
| Nicolas Granja | 10/10 | 2210 days | 29% |
| Yisrael Katz | 10/10 | 2210 days | 29% |
| Steven Cranney | 9/10 | 2210 days | 29% |
| Aaron Eastmure | 9/10 | 2210 days | 29% |
| Em & Al | 10/10 | 2210 days | 29% |
| Jon Ander Diez Bilbao | 10/10 | 2210 days | 29% |
| Heather Kelly | 10/10 | 2210 days | 29% |
| Abrianna | 10/10 | 2210 days | 29% |
| Jeewei & Eve | 10/10 | 2210 days | 29% |
| Florence S | 10/10 | 2210 days | 29% |
| Layna Levorson | 10/10 | 2239 days | 29% |
| Tim Lambert | 9/10 | 2239 days | 29% |
| Lisa Marshall | 10/10 | 2239 days | 29% |
| Claire Schlafmunter | 10/10 | 2239 days | 29% |
| Sivert Berg | 9/10 | 2240 days | 29% |
| Cindy B. | 10/10 | 2240 days | 29% |
| Caroline Massart | 10/10 | 2240 days | 29% |
| Lucas Thygesen | 10/10 | 2240 days | 29% |
| Paul Bradshaw | 10/10 | 2240 days | 29% |
| Kate | 10/10 | 2240 days | 29% |
| Hayley Surgeson | 10/10 | 2240 days | 29% |
| Cathy | 10/10 | 2240 days | 29% |
| Sim | 10/10 | 2240 days | 29% |
| Charli Brewerton | 10/10 | 2240 days | 29% |
| Magnus Hovind | 10/10 | 2240 days | 29% |
| Kristiana Dragneva | 10/10 | 2240 days | 29% |
| Joseph Dunleavy | 9/10 | 2270 days | 28% |
| Nina and Nolwenn | 9/10 | 2271 days | 28% |
| Andy C | 10/10 | 2271 days | 28% |
| Ryan | 10/10 | 2271 days | 28% |
| Meg-Anne Bergeron | 10/10 | 2271 days | 28% |
| Ann Cheong | 9/10 | 2271 days | 28% |
| Floatyurboater | 10/10 | 2271 days | 28% |
| Dannika J | 10/10 | 2271 days | 28% |
| Ellen Kirkpatrick | 10/10 | 2271 days | 28% |
| Jo Ann Dillion | 10/10 | 2271 days | 28% |
| Lea Burgess | 10/10 | 2300 days | 28% |
| Kyal | 10/10 | 2301 days | 28% |
| Cody Collins | 10/10 | 2301 days | 28% |
| Nicholas Wareham | 10/10 | 2301 days | 28% |
| Elisa Almada | 9/10 | 2301 days | 28% |
| Robert Washam | 9/10 | 2423 days | 26% |
| Glenn Moynihan | 8/10 | 2453 days | 25% |
| Sandy Kegley | 8/10 | 2453 days | 25% |
| Ugo Vinette | 10/10 | 2453 days | 26% |
| Stephen Gabrielsson | 9/10 | 2454 days | 25% |
| celia mach | 10/10 | 2454 days | 26% |
| Sean Blahovici | 9/10 | 2484 days | 25% |
| Heather McManus | 9/10 | 2484 days | 25% |
| Josephine Weaver | 8/10 | 2484 days | 25% |
| Laure Rasendrason | 9/10 | 2484 days | 25% |
| Antti Erkkila | 10/10 | 2485 days | 25% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2485 days | 25% |
| Virginia Fumagalli | 10/10 | 2485 days | 25% |
| Kay Shirt | 9/10 | 2512 days | 24% |
| samuel galvin | 10/10 | 2513 days | 25% |
| Astrid | 10/10 | 2513 days | 25% |
| Aline Mathieu | 8/10 | 2543 days | 24% |
| Annalise Bolt | 8/10 | 2543 days | 24% |
| Donald Craig | 9/10 | 2543 days | 24% |
| Andrew Doull | 10/10 | 2543 days | 24% |
| Jesse Hawley | 10/10 | 2543 days | 24% |
| EnjoingNZ EnjoingNZ | 10/10 | 2543 days | 24% |
| Katie Leiter | 9/10 | 2574 days | 23% |
| Elizabeth Clark | 10/10 | 2604 days | 23% |
| Zoe Osbourne | 10/10 | 2635 days | 23% |
| Walter van der Eng | 9/10 | 2838 days | 10% |
| Carol Brislane | 8/10 | 2849 days | 19% |
| Michal Matika | 7/10 | 2849 days | 18% |
| Ruth Rogers | 10/10 | 2877 days | 19% |
| lemennais perrine | 9/10 | 2877 days | 19% |
| Natalie Kershaw | 10/10 | 2877 days | 19% |
| Grace P | 10/10 | 2877 days | 19% |
| Richard Owen | 9/10 | 2877 days | 19% |
| Margaret Cowtan | 9/10 | 2877 days | 19% |
| Ruth Henderson | 10/10 | 2908 days | 19% |
| Christopher Saunders | 8/10 | 2908 days | 18% |
| Andrew Coolidge | 9/10 | 2908 days | 18% |
| Willeke Rietdijk | 8/10 | 2908 days | 18% |
| Cyril Marques | 9/10 | 2908 days | 18% |
| Dominik Gruenenfelder | 10/10 | 2908 days | 19% |
| Ella Brandt | 10/10 | 2908 days | 19% |
| Nikos Derleres | 10/10 | 2908 days | 19% |
| Sam Archibald | 10/10 | 2939 days | 18% |
| Matthew Long | 9/10 | 2954 days | 9% |
| Christian Stivactas | 7/10 | 2969 days | 16% |
| Lachlan Cooper | 10/10 | 2969 days | 18% |
| Guy Sheaffer | 9/10 | 3000 days | 17% |
| Kristie Newton | 10/10 | 3061 days | 16% |
| stuart Adams | 9/10 | 3215 days | 14% |
| Adele Campbell | 10/10 | 3243 days | 13% |
| Brydie McMullan | 8/10 | 3275 days | 12% |
| Daniela Keiser | 10/10 | 3275 days | 13% |
| Dan Cohen | 10/10 | 3275 days | 13% |
| Darren Cox | 10/10 | 3275 days | 13% |
| Rachel | 9/10 | 3275 days | 13% |
| Graham Lighner | 8/10 | 3316 days | 5% |
| Neil L | 9/10 | 3336 days | 12% |
| Sheree E | 10/10 | 3701 days | 6% |
| Peter Cursley | 10/10 | 4005 days | 1% |
| Lara MR | 10/10 | 4005 days | 1% |
| Megan Cursley | 10/10 | 4036 days | 1% |
| Karen Thompson | 10/10 | 4066 days | 0% |
| Hans Rethmann | 10/10 | 4066 days | 0% |
| josh harris | 10/10 | 4097 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.