G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1417 days | 100% |
| Rog | 10/10 | 1448 days | 90% |
| Joel | 10/10 | 1448 days | 90% |
| Brendan Donnithorne | 10/10 | 1477 days | 81% |
| Beck and Neil | 10/10 | 1478 days | 81% |
| Tina | 10/10 | 1539 days | 65% |
| Olivia Winbush | 10/10 | 1570 days | 58% |
| Kerry FEGAN | 10/10 | 1570 days | 58% |
| Kristie Newton | 10/10 | 1601 days | 52% |
| Irene Lanser | 9/10 | 1691 days | 39% |
| Austin Miller | 10/10 | 1722 days | 36% |
| Emma Masterman | 10/10 | 1722 days | 36% |
| Jessica Calvey | 10/10 | 1723 days | 36% |
| Ben Ursell | 10/10 | 1723 days | 36% |
| Gemma Bagge | 10/10 | 1723 days | 36% |
| Charlie Green | 10/10 | 1723 days | 36% |
| Susan Brown | 10/10 | 1751 days | 34% |
| evan connick | 8/10 | 1751 days | 33% |
| Liselotte Hoogewerf | 10/10 | 1751 days | 34% |
| Jessica Mullery | 9/10 | 1751 days | 33% |
| The Happy Swedes | 10/10 | 1752 days | 34% |
| Kelly Thomas | 9/10 | 1752 days | 33% |
| Chad Garrety | 10/10 | 1752 days | 34% |
| James Hayward | 10/10 | 1752 days | 34% |
| Jeck Lau | 10/10 | 1752 days | 34% |
| Marie Hougaard | 10/10 | 1752 days | 34% |
| Stijn Verheggen | 10/10 | 1752 days | 34% |
| Amber F. | 10/10 | 1752 days | 34% |
| Lisa Pearson | 10/10 | 1752 days | 34% |
| Sarah Watson | 10/10 | 1752 days | 34% |
| Madison Boynton | 10/10 | 1782 days | 32% |
| David Lorfeld | 10/10 | 1782 days | 32% |
| James F | 10/10 | 1782 days | 32% |
| Bryce Robinson | 10/10 | 1782 days | 32% |
| Mitch Darling | 9/10 | 1783 days | 32% |
| Lucas Gockel | 10/10 | 1783 days | 32% |
| mary gibbs | 10/10 | 1813 days | 32% |
| RuthEllen | 10/10 | 1813 days | 32% |
| Rachel Medin | 10/10 | 1814 days | 32% |
| Gil Chen-Zion | 10/10 | 1814 days | 32% |
| Vince | 10/10 | 1814 days | 32% |
| Tim O'Brien | 10/10 | 1814 days | 32% |
| Khristian Snyder | 8/10 | 1814 days | 31% |
| Ramakrishna Bijanapalli | 9/10 | 1814 days | 31% |
| Keriann M | 10/10 | 1814 days | 32% |
| Christine R | 9/10 | 1843 days | 31% |
| Sylvain Ferreira | 10/10 | 1843 days | 31% |
| Alyssa Catlin | 10/10 | 1843 days | 31% |
| Sebastian | 8/10 | 1844 days | 31% |
| Brodi F | 10/10 | 1844 days | 31% |
| Paula Morris | 10/10 | 1844 days | 31% |
| Gwyn page | 10/10 | 1844 days | 31% |
| Olivia cowie | 9/10 | 1844 days | 31% |
| Dom Wilson | 7/10 | 1844 days | 29% |
| Karina Anderson | 10/10 | 1844 days | 31% |
| Roman Iten | 9/10 | 1844 days | 31% |
| Esther Alvarez Alvarez | 10/10 | 1844 days | 31% |
| Tania Millard Jacobs | 9/10 | 1874 days | 31% |
| jade gallaher | 10/10 | 1874 days | 31% |
| Jon Haeffele | 10/10 | 1874 days | 31% |
| Lauren Koerner | 10/10 | 1875 days | 31% |
| Rory Walshe | 10/10 | 1875 days | 31% |
| Dennis Vosshenrich | 10/10 | 1875 days | 31% |
| Tyler Devonport | 10/10 | 1875 days | 31% |
| Richard Clapton | 10/10 | 1904 days | 30% |
| Alex Bick | 10/10 | 1904 days | 30% |
| Rebecca Barbrow | 10/10 | 1905 days | 30% |
| Aleix Roca | 10/10 | 1905 days | 30% |
| Chai | 10/10 | 1936 days | 30% |
| Natalie T | 10/10 | 1936 days | 30% |
| Roadies | 10/10 | 1997 days | 29% |
| Jess | 10/10 | 1997 days | 29% |
| Stu Johnson | 10/10 | 2028 days | 29% |
| Dominique Q | 10/10 | 2057 days | 28% |
| hugo sands | 10/10 | 2057 days | 28% |
| Matthew Slover | 10/10 | 2058 days | 28% |
| Iker&Janire | 10/10 | 2058 days | 28% |
| PHIL BICKERSTAFF | 10/10 | 2058 days | 28% |
| Rodolfo Perottoni | 10/10 | 2058 days | 28% |
| Tyler Umansky | 10/10 | 2058 days | 28% |
| Ayse Terzioglu | 10/10 | 2058 days | 28% |
| Silas Hulbert | 10/10 | 2058 days | 28% |
| Emily | 10/10 | 2058 days | 28% |
| Elise Hopkins | 8/10 | 2058 days | 28% |
| Alison | 10/10 | 2058 days | 28% |
| David O'Brien | 10/10 | 2088 days | 28% |
| Daphne Hosie | 9/10 | 2088 days | 28% |
| Miche Rombouts | 9/10 | 2088 days | 28% |
| Nicky Westlake | 10/10 | 2088 days | 28% |
| Eva | 9/10 | 2088 days | 28% |
| Josh | 10/10 | 2089 days | 28% |
| NATHAN ANDREW | 9/10 | 2089 days | 28% |
| Ximena | 8/10 | 2089 days | 27% |
| Kathryn Whiting | 9/10 | 2089 days | 28% |
| Megan Hunt | 8/10 | 2089 days | 27% |
| Kerry | 10/10 | 2089 days | 28% |
| Tommy Shi | 9/10 | 2089 days | 28% |
| Lisa Potter | 10/10 | 2089 days | 28% |
| Olallo | 9/10 | 2089 days | 28% |
| Joanne Skinner | 10/10 | 2089 days | 28% |
| Janna Schneppenheim | 10/10 | 2089 days | 28% |
| Eoin Murray | 10/10 | 2089 days | 28% |
| Dorian MAHE | 8/10 | 2089 days | 27% |
| CC | 10/10 | 2089 days | 28% |
| Mark Westlake | 10/10 | 2089 days | 28% |
| Alastair Todd | 9/10 | 2089 days | 28% |
| Ella Taylor | 10/10 | 2089 days | 28% |
| Gabrielle Lui | 10/10 | 2116 days | 27% |
| Miia Komi | 10/10 | 2116 days | 27% |
| Amélie Paquin | 10/10 | 2116 days | 27% |
| Jamie Green | 10/10 | 2116 days | 27% |
| Lauren Torregrossa | 10/10 | 2116 days | 27% |
| Linsey and Callum | 10/10 | 2117 days | 27% |
| Kurt Walker | 10/10 | 2117 days | 27% |
| Matteo LoBianco | 10/10 | 2117 days | 27% |
| Will | 9/10 | 2117 days | 27% |
| Dec | 10/10 | 2117 days | 27% |
| Heather Jones | 8/10 | 2117 days | 27% |
| Kerrie Holloway | 10/10 | 2117 days | 27% |
| Kath Cox | 10/10 | 2147 days | 27% |
| Grant Canary | 10/10 | 2147 days | 27% |
| Marissa Lopers | 10/10 | 2147 days | 27% |
| Chris | 10/10 | 2148 days | 27% |
| Elsbeth Haenggi | 10/10 | 2148 days | 27% |
| Rebecca Bottoms | 10/10 | 2148 days | 27% |
| alycia | 10/10 | 2148 days | 27% |
| Andrew Harms | 10/10 | 2148 days | 27% |
| Samuli Hietala | 10/10 | 2148 days | 27% |
| James Killeen | 9/10 | 2148 days | 27% |
| Georgia Dix | 10/10 | 2148 days | 27% |
| Stephen | 10/10 | 2148 days | 27% |
| Matteo Ponti | 10/10 | 2148 days | 27% |
| Dan Creaser | 9/10 | 2148 days | 27% |
| Debra Stenmark | 9/10 | 2178 days | 26% |
| Rachel | 9/10 | 2178 days | 26% |
| Mary & Charlie | 9/10 | 2178 days | 26% |
| Jon | 10/10 | 2179 days | 27% |
| Susie | 10/10 | 2179 days | 27% |
| Nicolas Granja | 10/10 | 2179 days | 27% |
| Yisrael Katz | 10/10 | 2179 days | 27% |
| Steven Cranney | 9/10 | 2179 days | 26% |
| Aaron Eastmure | 9/10 | 2179 days | 26% |
| Em & Al | 10/10 | 2179 days | 27% |
| Jon Ander Diez Bilbao | 10/10 | 2179 days | 27% |
| Heather Kelly | 10/10 | 2179 days | 27% |
| Abrianna | 10/10 | 2179 days | 27% |
| Jeewei & Eve | 10/10 | 2179 days | 27% |
| Florence S | 10/10 | 2179 days | 27% |
| Layna Levorson | 10/10 | 2208 days | 26% |
| Tim Lambert | 9/10 | 2208 days | 26% |
| Lisa Marshall | 10/10 | 2208 days | 26% |
| Claire Schlafmunter | 10/10 | 2208 days | 26% |
| Sivert Berg | 9/10 | 2209 days | 26% |
| Cindy B. | 10/10 | 2209 days | 26% |
| Caroline Massart | 10/10 | 2209 days | 26% |
| Lucas Thygesen | 10/10 | 2209 days | 26% |
| Paul Bradshaw | 10/10 | 2209 days | 26% |
| Kate | 10/10 | 2209 days | 26% |
| Hayley Surgeson | 10/10 | 2209 days | 26% |
| Cathy | 10/10 | 2209 days | 26% |
| Sim | 10/10 | 2209 days | 26% |
| Charli Brewerton | 10/10 | 2209 days | 26% |
| Magnus Hovind | 10/10 | 2209 days | 26% |
| Kristiana Dragneva | 10/10 | 2209 days | 26% |
| Joseph Dunleavy | 9/10 | 2239 days | 25% |
| Nina and Nolwenn | 9/10 | 2240 days | 25% |
| Andy C | 10/10 | 2240 days | 26% |
| Ryan | 10/10 | 2240 days | 26% |
| Meg-Anne Bergeron | 10/10 | 2240 days | 26% |
| Ann Cheong | 9/10 | 2240 days | 25% |
| Floatyurboater | 10/10 | 2240 days | 26% |
| Dannika J | 10/10 | 2240 days | 26% |
| Ellen Kirkpatrick | 10/10 | 2240 days | 26% |
| Jo Ann Dillion | 10/10 | 2240 days | 26% |
| Lea Burgess | 10/10 | 2269 days | 25% |
| Kyal | 10/10 | 2270 days | 25% |
| Cody Collins | 10/10 | 2270 days | 25% |
| Nicholas Wareham | 10/10 | 2270 days | 25% |
| Elisa Almada | 9/10 | 2270 days | 25% |
| Robert Washam | 9/10 | 2392 days | 23% |
| Glenn Moynihan | 8/10 | 2422 days | 23% |
| Sandy Kegley | 8/10 | 2422 days | 23% |
| Ugo Vinette | 10/10 | 2422 days | 23% |
| Stephen Gabrielsson | 9/10 | 2423 days | 23% |
| celia mach | 10/10 | 2423 days | 23% |
| Sean Blahovici | 9/10 | 2453 days | 22% |
| Heather McManus | 9/10 | 2453 days | 22% |
| Josephine Weaver | 8/10 | 2453 days | 22% |
| Laure Rasendrason | 9/10 | 2453 days | 22% |
| Antti Erkkila | 10/10 | 2454 days | 23% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2454 days | 23% |
| Virginia Fumagalli | 10/10 | 2454 days | 23% |
| Kay Shirt | 9/10 | 2481 days | 22% |
| samuel galvin | 10/10 | 2482 days | 22% |
| Astrid | 10/10 | 2482 days | 22% |
| Aline Mathieu | 8/10 | 2512 days | 21% |
| Annalise Bolt | 8/10 | 2512 days | 21% |
| Donald Craig | 9/10 | 2512 days | 22% |
| Andrew Doull | 10/10 | 2512 days | 22% |
| Jesse Hawley | 10/10 | 2512 days | 22% |
| EnjoingNZ EnjoingNZ | 10/10 | 2512 days | 22% |
| Katie Leiter | 9/10 | 2543 days | 21% |
| Elizabeth Clark | 10/10 | 2573 days | 21% |
| Zoe Osbourne | 10/10 | 2604 days | 21% |
| Walter van der Eng | 9/10 | 2807 days | 9% |
| Carol Brislane | 8/10 | 2818 days | 17% |
| Michal Matika | 7/10 | 2818 days | 16% |
| Ruth Rogers | 10/10 | 2846 days | 17% |
| lemennais perrine | 9/10 | 2846 days | 17% |
| Natalie Kershaw | 10/10 | 2846 days | 17% |
| Grace P | 10/10 | 2846 days | 17% |
| Richard Owen | 9/10 | 2846 days | 17% |
| Margaret Cowtan | 9/10 | 2846 days | 17% |
| Ruth Henderson | 10/10 | 2877 days | 17% |
| Christopher Saunders | 8/10 | 2877 days | 16% |
| Andrew Coolidge | 9/10 | 2877 days | 17% |
| Willeke Rietdijk | 8/10 | 2877 days | 16% |
| Cyril Marques | 9/10 | 2877 days | 17% |
| Dominik Gruenenfelder | 10/10 | 2877 days | 17% |
| Ella Brandt | 10/10 | 2877 days | 17% |
| Nikos Derleres | 10/10 | 2877 days | 17% |
| Sam Archibald | 10/10 | 2908 days | 16% |
| Matthew Long | 9/10 | 2923 days | 8% |
| Christian Stivactas | 7/10 | 2938 days | 14% |
| Lachlan Cooper | 10/10 | 2938 days | 16% |
| Guy Sheaffer | 9/10 | 2969 days | 15% |
| Kristie Newton | 10/10 | 3030 days | 15% |
| stuart Adams | 9/10 | 3184 days | 12% |
| Adele Campbell | 10/10 | 3212 days | 12% |
| Brydie McMullan | 8/10 | 3244 days | 11% |
| Daniela Keiser | 10/10 | 3244 days | 12% |
| Dan Cohen | 10/10 | 3244 days | 12% |
| Darren Cox | 10/10 | 3244 days | 12% |
| Rachel | 9/10 | 3244 days | 11% |
| Graham Lighner | 8/10 | 3285 days | 5% |
| Neil L | 9/10 | 3305 days | 11% |
| Sheree E | 10/10 | 3670 days | 6% |
| Peter Cursley | 10/10 | 3974 days | 1% |
| Lara MR | 10/10 | 3974 days | 1% |
| Megan Cursley | 10/10 | 4005 days | 1% |
| Karen Thompson | 10/10 | 4035 days | 0% |
| Hans Rethmann | 10/10 | 4035 days | 0% |
| josh harris | 10/10 | 4066 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.