Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Euro Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

CC
Cymen Crick's avatar

Cymen Crick

Rankers Owner

Euro Campers

Valid Reviews

279 Valid Reviews

The Euro Campers experience has a total of 316 reviews. There are 279 valid reviews that are included when calculating the ranking score and 37 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 279 valid reviews:

Rating Count Percentage
10/10 182
65%
9/10 37
13%
8/10 30
11%
7/10 6
2%
6/10 1
0%
5/10 2
1%
4/10 1
0%
3/10 5
2%
2/10 2
1%
1/10 13
5%

89.14% Average

The raw data average (mean) for all the Euro Campers valid reviews is 89.14% and is based on 279 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

13 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 279 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 13 face-to-face reviews:

Rating Count Percentage
10/10 4
31%
9/10 1
8%
8/10 6
46%
7/10 1
8%
6/10 1
8%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.62% Average

The raw data average (mean) for all the Euro Campers face-to-face reviews is 84.62% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.13%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Hilke und Marian 8/10 384 days 100%
Justin Littman 1/10 384 days 41%
Adem 1/10 841 days 27%
Jens Moeller 10/10 841 days 66%
alessandra breitenstein 1/10 841 days 27%
Melfuction Berry 1/10 963 days 21%
Ange 1/10 1694 days 3%
Peter, The Netherlands 3/10 1816 days 3%
Emmalee Burger 1/10 1816 days 2%
CHRIS 1/10 1816 days 2%
Max 10/10 1845 days 6%
Leonie D 2/10 1845 days 3%
Deborah Vitali 3/10 1875 days 3%
daniela 3/10 1876 days 3%
schap chris 1/10 1907 days 2%
Grant Clark 10/10 1967 days 5%
robertina szolarova 10/10 2120 days 5%
Markus Hufnagel 8/10 2150 days 5%
Kimberly McLean 8/10 2150 days 5%
Michel Cote 9/10 2150 days 5%
Veronica Young 10/10 2209 days 5%
DIANE GUTJAHR 10/10 2240 days 5%
Gareth O'Rourke 5/10 2271 days 3%
Fredrick Rorus 10/10 2271 days 5%
Kerri Schopper 10/10 2271 days 5%
Guenter Kastner 7/10 2272 days 4%
Laura 1/10 2272 days 2%
Giovanni Gamba 10/10 2333 days 4%
TOM SCHOUTEN 9/10 2362 days 4%
Hugo Fernandes 3/10 2362 days 2%
Mitchell Banks 10/10 2363 days 4%
capucine Heymes 10/10 2393 days 4%
sus Bently 10/10 2393 days 4%
Tamaza Zing 9/10 2393 days 4%
Stewart Hellken 10/10 2424 days 4%
Ari Wibowo 10/10 2425 days 4%
Jeff Chadding 9/10 2425 days 4%
sara oblak 10/10 2485 days 4%
A couple in a Euro Kingsleeper 10/10 2485 days 4%
Magdaleen Becker 10/10 2485 days 4%
Eleri Jones 8/10 2515 days 4%
Falkenhain Annemarie 9/10 2515 days 4%
Sarah Zul 9/10 2515 days 4%
Stephenn Baas 9/10 2515 days 4%
Simon Gakowski 10/10 2516 days 4%
Jeffery Wilson 1/10 2546 days 2%
DANIEL VIOLA 9/10 2546 days 4%
Rhyll Forrest 10/10 2546 days 4%
Linda Pulliam 8/10 2546 days 4%
Rodney Erickson 7/10 2546 days 4%
Freddrick Weiser 10/10 2547 days 4%
Domonkos Strommer 9/10 2605 days 4%
Troels Karlsen 10/10 2605 days 4%
Adrian Rutter 8/10 2605 days 4%
Eileen Hayden 10/10 2605 days 4%
duval-fleury benoit 10/10 2605 days 4%
Steven Kappeler 10/10 2636 days 4%
Irene Tos 7/10 2636 days 4%
Corinna Gröne 8/10 2636 days 4%
phill Fisher 8/10 2636 days 4%
Jan Christoph 10/10 2664 days 2%
Ted Gonera 9/10 2666 days 4%
Michael Kielburger 10/10 2666 days 4%
Sabrina Poon 8/10 2666 days 4%
Eoin O'Gorman 9/10 2666 days 4%
Frank Adriaanse 8/10 2666 days 4%
Andrew Praill 7/10 2667 days 3%
Oscar Petersen 8/10 2681 days 2%
helen reeve 10/10 2697 days 4%
Jozef Pinkerton 9/10 2727 days 4%
Keith Mc Daniel 10/10 2789 days 3%
phil reynolds 9/10 2789 days 3%
Melanie Forst 10/10 2789 days 3%
Mariette Eggermont 8/10 2789 days 3%
Marine Contri 8/10 2819 days 3%
Suzanne Hopkins 10/10 2819 days 3%
Mario Richter 10/10 2819 days 3%
Rodrigo De Souza 10/10 2819 days 3%
Simone Krause 10/10 2819 days 3%
ENG LEE OOI 8/10 2850 days 3%
Pablo Renedo 10/10 2850 days 3%
Tiam Siong Tan 10/10 2850 days 3%
Jon Veitch 9/10 2880 days 3%
Alan Honey 10/10 2880 days 3%
Matt Hansen 10/10 2880 days 3%
Thomas and Sonja 8/10 2897 days 2%
Bettina Olbrich 9/10 2911 days 3%
Anita Geyer 8/10 2911 days 3%
Vojtech Vojtko 10/10 2911 days 3%
Gary Gustafson 10/10 2911 days 3%
Robert Denison 9/10 2911 days 3%
patrik girardet 10/10 2911 days 3%
Taylor Wilson 10/10 2911 days 3%
Juan Prosperi 10/10 2939 days 3%
Lauren Moore 9/10 2939 days 3%
sara Deschenes 10/10 2939 days 3%
Helmut Kazmaier 1/10 2940 days 1%
Jocelyn Booy 6/10 2943 days 1%
Daisy Hoopers 10/10 2949 days 2%
Felicity Hughes 8/10 2952 days 2%
Sam Howard 7/10 2961 days 2%
Georgia Sutcliffe 8/10 2970 days 3%
Nick Bailey 8/10 2970 days 3%
Stephanie Lauer 10/10 2970 days 3%
Chislaine Arends 10/10 2970 days 3%
Michael Jeffress 10/10 2970 days 3%
Simon Robinson 10/10 2970 days 3%
Fiona Brigmanis 8/10 2970 days 3%
Beth Morris 10/10 2970 days 3%
Peter Coggins 8/10 2970 days 3%
Laurent Pinot 10/10 2970 days 3%
Martin Kurtz 10/10 2970 days 3%
Gina G 1/10 2970 days 1%
Christine Bilton 10/10 2970 days 3%
Sylvie Svensson 10/10 2970 days 3%
Jeremy Evans 9/10 2970 days 3%
Werner 10/10 3001 days 3%
Mel R 10/10 3001 days 3%
Yasmin Lim 10/10 3001 days 3%
Jill 10/10 3001 days 3%
Samuel Ong 9/10 3001 days 3%
Poh ching Yu 2/10 3001 days 1%
ryan harkleroad 8/10 3001 days 3%
colin mcmahon 10/10 3001 days 3%
Julia Tästensen 10/10 3001 days 3%
Paige H 10/10 3001 days 3%
Mike Mazur 8/10 3001 days 3%
Sigrid Duus 8/10 3002 days 2%
Mads Nielsen 8/10 3002 days 2%
Leonie Brabers 8/10 3025 days 2%
Petra 10/10 3031 days 3%
Ahmad Zulhilmi Mohamed Omar 10/10 3031 days 3%
Ashleigh Standell 10/10 3031 days 3%
Kathy Fisher 8/10 3031 days 3%
andy ziesmann 10/10 3031 days 3%
T Brummel 9/10 3031 days 3%
Pavel Schmitt 10/10 3031 days 3%
Peter Rickard 8/10 3031 days 3%
Carol Kettner 9/10 3031 days 3%
Isabell Kraemer 10/10 3031 days 3%
Kevin Hendy 10/10 3041 days 2%
Jamie Anderson 10/10 3062 days 3%
Harry Peters 10/10 3062 days 3%
Nurul Farhanah Sidik 10/10 3062 days 3%
Wouters 10/10 3062 days 3%
Katie 10/10 3062 days 3%
Tracey Davies 8/10 3062 days 3%
Andrew Sampaklis 10/10 3062 days 3%
Emilie Fagioli 10/10 3062 days 3%
Steffi Feldmann 10/10 3092 days 3%
Stephen O'Co 10/10 3092 days 3%
JC Owen 10/10 3092 days 3%
Janelle G 10/10 3092 days 3%
Andrew Roberts 10/10 3092 days 3%
steve kettewell 10/10 3092 days 3%
Chris BENDL 7/10 3123 days 3%
Tommy 3000 10/10 3123 days 3%
Al Round the World 10/10 3123 days 3%
Hoki Nixon 10/10 3123 days 3%
Lara Monro 10/10 3154 days 3%
Caitlin Johnson 10/10 3154 days 3%
Marie2200 10/10 3154 days 3%
esther houghton 10/10 3154 days 3%
Brandon H 10/10 3154 days 3%
Katja Fibig 8/10 3154 days 3%
Silvia R. 10/10 3154 days 3%
helen mccarl 9/10 3154 days 3%
Kiwi Girl 10/10 3154 days 3%
Barbara Beerli 9/10 3154 days 3%
Claudia 0 10/10 3154 days 3%
Anni Buechele 10/10 3184 days 3%
Jane and Duncan Fraser 10/10 3184 days 3%
Leslie Royal 10/10 3215 days 3%
Angene Johnson 10/10 3215 days 3%
Simon Breunig 10/10 3215 days 3%
Stew H 9/10 3215 days 2%
Arthur Wilding 10/10 3215 days 3%
Sandra Ray 10/10 3215 days 3%
Rabiah Abdullah 4/10 3245 days 2%
Christian Schnur 10/10 3245 days 2%
Christian Schönfels 10/10 3245 days 2%
Tim Evans 10/10 3245 days 2%
Bastian Leistner 9/10 3276 days 2%
Florian Thiele 10/10 3276 days 2%
Katelyn Flynn 10/10 3276 days 2%
Kasia Mazur 10/10 3276 days 2%
Louise Curnell 9/10 3276 days 2%
Sven Jahn 10/10 3276 days 2%
Hayden Arthur 10/10 3277 days 2%
Patrick Veber 10/10 3297 days 1%
Sabine Hering 10/10 3305 days 2%
James 10/10 3305 days 2%
Jeroen Slappendel 10/10 3305 days 2%
Glenn Kasman 1/10 3305 days 1%
Kerstin 3/10 3336 days 1%
Karen W 10/10 3336 days 2%
Stephen Eitel 9/10 3336 days 2%
Alexa Schneider 10/10 3336 days 2%
Michaela Rossmann 10/10 3336 days 2%
Sabina Host 10/10 3337 days 2%
Peter Sullivan 10/10 3337 days 2%
Manfred und Karin Achtstaetter 10/10 3337 days 2%
Stefanie Peters 10/10 3337 days 2%
Yousef Firoozan 9/10 3367 days 2%
cp lim 9/10 3368 days 2%
Jochen Dirkling 10/10 3368 days 2%
Manfred Gehrmann 10/10 3368 days 2%
Lorie Grundy 9/10 3368 days 2%
Maria und Peter 10/10 3368 days 2%
A Milber 10/10 3368 days 2%
Teemu Rautanen 9/10 3397 days 2%
Alex Sch 9/10 3397 days 2%
Gavin Print 9/10 3397 days 2%
stadivoj@gmail.com Radivoj 10/10 3397 days 2%
Elena Möller 10/10 3398 days 2%
David and Deslei Wood 10/10 3398 days 2%
Doro & Kally May 10/10 3398 days 2%
oscar de la calle tejedor 10/10 3398 days 2%
Nathan 10/10 3428 days 2%
Marleen Kenneth 10/10 3428 days 2%
Edith Wol 10/10 3429 days 2%
Peter H 10/10 3429 days 2%
Ruth 10/10 3458 days 2%
kelly bell 10/10 3458 days 2%
Marion Zajonc 10/10 3458 days 2%
Malinda B 10/10 3458 days 2%
Nate Thompson 10/10 3489 days 2%
Vinay Maharajpet 10/10 3490 days 2%
E K 10/10 3520 days 2%
Bronwyn Marshall 10/10 3520 days 2%
Nz Fan 10/10 3520 days 2%
Marius Fischer 10/10 3550 days 2%
janh 10/10 3550 days 2%
Erica Metro 10/10 3550 days 2%
Basak Ozaltin 9/10 3581 days 2%
Richard Metro 10/10 3581 days 2%
Thijs van Stiphout 10/10 3581 days 2%
Elisabeth Tartler 10/10 3582 days 2%
Rachel S 5/10 3611 days 1%
Osama Salih 10/10 3611 days 2%
Kurz Werner 9/10 3612 days 2%
Thomas Jentschke 10/10 3612 days 2%
alexandra Mund 10/10 3642 days 2%
Klaus Kircher 10/10 3643 days 2%
Sophie Truemper 10/10 3670 days 2%
Guillermo Lupi 10/10 3670 days 2%
Robert Warner 9/10 3670 days 2%
sofia crosley 10/10 3670 days 2%
Ronda Pendergast 10/10 3670 days 2%
Eva 10/10 3670 days 2%
Scott 10/10 3670 days 2%
Ilka and Helge 10/10 3701 days 1%
Bernd "Schwabe" 10/10 3701 days 1%
Moritz &Co 10/10 3701 days 1%
Martin Pelka 10/10 3701 days 1%
Sara Hubber 10/10 3701 days 1%
Astrid Michalske 10/10 3702 days 1%
Mike Behrens 10/10 3702 days 1%
Irod 10/10 3732 days 1%
Franz 10/10 3732 days 1%
Allan David 10/10 3732 days 1%
norman justesen 10/10 3762 days 1%
lennart herpertz 10/10 3763 days 1%
Mark BonDurant 10/10 3793 days 1%
Infernal 10/10 3793 days 1%
pascal omondiagbe 10/10 3793 days 1%
Jodi Thiessen 10/10 3823 days 1%
IreneG26 10/10 3823 days 1%
Jiminey Cricket 10/10 3824 days 1%
LoveOutdoors 10/10 3824 days 1%
Joe 10/10 3854 days 1%
Ben Clarke 10/10 3855 days 1%
Hans-Georg Milz 10/10 3855 days 1%
Wolfgang B 10/10 3855 days 1%
Arne Bruesch 10/10 3855 days 1%
Glen White 10/10 3976 days 1%
Kristina 9/10 4026 days 0%
Fabian 10/10 4373 days 0%
Heide Will 10/10 4401 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Euro Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.23% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Euro Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Euro Campers experience has been adjusted for 156 days. Adjustments are according to the following table.

Days Adjustment
153 -3.17%
154 -3.19%
155 -3.21%
156 -3.23%
157 -3.25%
158 -3.28%
159 -3.30%

Balancing Adjustment

4.69% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.