Wir hatten den Camper 2+1 Berth euro für ca 30 Tage ausgeliehen.

Zugegeben - es war wahrscheinlich das älteste Modell der Flotte von Eurocamper - aber wir hatten mit dem Fahrzeug keine Probleme. Er sprang immer an und führte uns fast 5000 km zuverlässig durch Neuseeland. Technische Mängel mit der Ausstattung hatten wir zu Beginn der Reise - doch hier hat ein Telefonanruf sofort eine Adresse gebracht, wo umgehend für Abhilfe gesorgt wurde. Matratzen waren gut. Es war alles vorhanden was man brauchte. Optisch war das Fahrzeug keine Schönheit. Die Bezüge im Fahrbereich waren verschlissen. Wir haben Handtücher rüber gelegt.

Rückwirkend betrachtet hätten wir uns bei der Übernahme des Fahrzeugs eine bessere Einweisung gewünscht. So haben wir uns viele Dinge erst erschließen müssen und sind mit so manchem anderen Camper über die Technik ins Gespräch gekommen. Die Rückgabe in Auckland lief auch ohne Probleme. Bei einer Rückkehr nach Neuseeland würden wir uns wieder an Eurocamper wenden.

Eine gute Hilfe war auch Steffen Weisflog, der die Firma unterstützt und auch im Vorfeld für alle Fragen zur Verfügung stand. Danke Steffen.

Reviewed 9 months ago

Terrible experience.

Would not recommend.

On the morning of the 3rd day of our 15 day rental, the campervan broke down with a transmission problem. We were towed to Whitianga, where we were stranded for 4 days. After the mechanic declared bankruptcy on a timely repair, the company brought us a 20-year old loaner vehicle. We proceeded with our trip, booking whatever last minute lodging was available. After a week, the company told us that no suitable campervan would be available. During this period, we were clearly told by the company rep that we would be refunded for when the campervan was broken down (consistent with T&C), they would cover some of our lodging, and the use of the loaner would be free. After waiting 2 months for our refund, we were told that we would not be refunded for part of the period we were waiting for the campervan to be repaired, they would not cover any lodging, and they were charging us a rental fee for the loaner. We ultimately had to file a complaint with the NZ Dispute Tribunal to get this resolved. The rental from Euro Campers was the worst experience we have ever had with a company in the tourism / hospitality business anywhere in the world.

Reviewed about 1 month ago and experienced in February 2024

Euro campers made it easy from start to finish We had the 6berth motorhome which had plenty of room for 2 adults and 3 children 15,13 and 10 Vehicle was in good condition and didnt miss a beat traveling

the 2500km of hilly winding roads

Price was very good making an affordable trip

Euro campers are one of tge few that come with solar panels allowing us to use the free camping without the worry of battery problems

Thanks to Rankers who supply the number 1 app to find camping and so much more very easy to use

Reviewed about 5 years ago

Wonderful experience with Euro Campers, super recommended!!

we booked a Euro Kingsleepers for about one month and found it very confortable and easy to drive. Picked up the van in Auckland and gave it back in Christchurch. Never had any problems with both the vehicle and the guys that helped us booking it from italy.

We forgot one thing into the van when we gave it back, but the guys drove all the way to the airport to gave it back to us.

Very kind and helpful people, definitely suggested.

The best way to visit New Zealand is on a campervan!!

Reviewed almost 5 years ago and experienced in October 2018

Terrible experience.

Would not recommend.

On the morning of the 3rd day of our 15 day rental, the campervan broke down with a transmission problem. We were towed to Whitianga, where we were stranded for 4 days. After the mechanic declared bankruptcy on a timely repair, the company brought us a 20-year old loaner vehicle. We proceeded with our trip, booking whatever last minute lodging was available. After a week, the company told us that no suitable campervan would be available. During this period, we were clearly told by the company rep that we would be refunded for when the campervan was broken down (consistent with T&C), they would cover some of our lodging, and the use of the loaner would be free. After waiting 2 months for our refund, we were told that we would not be refunded for part of the period we were waiting for the campervan to be repaired, they would not cover any lodging, and they were charging us a rental fee for the loaner. We ultimately had to file a complaint with the NZ Dispute Tribunal to get this resolved. The rental from Euro Campers was the worst experience we have ever had with a company in the tourism / hospitality business anywhere in the world.

Reviewed about 1 month ago and experienced in February 2024

This rental company is SHAMBOLIC!

We had a really bad experience which completely ruined our holiday in NZ. it’s such a shame as we loved the country and the people and were keen to use a local company. We spent a lot of money on a camper van that had a leaking fresh water tank, a broken table, and to top it all off, a malfunctioning fridge. These are fundamental components to van life. We emailed the company about the issues we had at the time and since but their response has been limited and unhelpful. It’s been several months of us trying to get a reasonable adjustments to the price we paid, with no luck. We are just asking to make things right and fair with the big issues we had with the van we rented from this company.

AVOID THIS RENTAL AT ALL COSTS!

Reviewed over 1 year ago and experienced in November 2022

This was a nightmare company we had to deal with.

In the end they ruined our holiday. :

1. We initially negotiated as two campers with 4 adult each, newer Heron's. Just one day before we left Aus, they told us that they can not provide the second Heron. Offered us the the old Budgy. With no other choice we had to accept it. When we get Auckland, we found Budgy very old and dirty, the toilet door is not closing properly, BBQ, chairs etc. virtually unusable as they were very old.

2. In the second day, the other Heron they allocated to us had mechanical issue with the transmission. Which caused us to loose one day in Auckland. We stuck in the middle of busy highway, trying to get some roadside assistance. During this time tried to reach out to Euro Campers, for 24 hours we did not get any proper response. In the end what they suggested was worthless: they could not replace the camper. So we had to continue with the issue. The same issue popped up again later causing more delays. Also, some strange noise from the gearbox. Again, no proper solution, we had to continue with this defected vehicle worrying all the time we may stuck somewhere...

3. When we've finished and return the campers in Christchurch, we expected some sort of communication and to be honest some compensation as we've lost at least 2 days. To cut long story short, they simply did not respond our numerous emails, phone calls etc. We even did not know if they release our credit card pre-authorizations In the end, I had to call the bank and was told pre-authorization is released (thanks God)!!!

4. When we negotiate the hire, they promised to have airport transfers. But at the last minute they said, since we arrive on Saturday & return on Sunday, they can not do airport transfer. So, we had to pay our own way to get to their depot and return to airport. Also, they did not show us how to operate the campers. We had to find out our own way... So painful....

Reviewed almost 2 years ago

Campervan/Motorhome renters beware!

Like many New Zealanders we rented a couple of motorhomes for the school holidays. We booked our Motorhomes from Euro Campers, right here in Rolleston. Supporting local, tick!

We flew to Auckland and collected our two dirty, smelly, leaky motorhomes. One didn’t even have hot water for the duration. The bed linen and towels smelt far from clean and the overall cleanliness was not up to our standards, especially in the current climate. The camp chairs provided in one motor home were soaking wet and going mouldy. We even discovered on the last night that both campers rego stickers were long out of date.

Mid way through our 10 day holiday we visited Rainbows End. Parked in the carpark and triple checked everything was locked. When we returned at the end of the day we found both campers had been ransacked and burgled. They’d taken all four children’s iPads and headphones, a camera, clothing, shoes, make up, a speaker, hairdryer, jackets, backpacks and even a kids pencil case. Luckily our home contents insurance will cover most of our personal belongings.

The main issue is that the thieves took a TV and bracket from my friend’s motorhome. As these belong to Euro Campers, we are not insured for these items. Despite purchasing the extra “No Worries” insurance from Euro Campers and the theft being no fault of our own. Euro Campers billed us $855. They charged us $499 for the TV and $150 for the bracket. The remainder was for admin and labour costs!

While at the depot there was a couple there that despite having also taken the extra insurance, were being charged around $2000 for roof damage due to a branch that had fallen on them.

The staff member also advised me that had there been a fire for example, we would have been liable for all of the contents, as their insurance only covers the motorhome!

Both families have decided that we wouldn’t ever hire a camper or motorhome again, it simply isn’t worth the risk.

Reviewed over 4 years ago

My friends and I have rented the Euro Familia 5 for 2 weeks to travel around the South Island.

The Driver that picked us up from the airport turned up about an hour to late and when we go to their office there was this older man with a strong accent who was pretty rude.

The fridge didn't work, the gears weren't smooth and the camper itself was dirty as. Definitely can't recommend Euro Campers !!!

Reviewed over 4 years ago and experienced in February 2020

We are quite disappointed.

We rented for 37 days, but they gave us an old clunker, wear and tear inside and outside, noisy. Because hardly any place in New Zealand is level, The first few nights we could not level the car, until we had bought some ramps on which we could level the car. We got trouble with the electronics of the engine during our travel (car wouldn’t start) and had to call a mechanic/electrician. That can of course happen. But the people and especially the manager of the depot in Christchurch (an older gentleman with a strong German accent) couldn’t care less (“So, what do you want from me?” literally), was quite uninterested and unprofessionally unfriendly. Also the pick-up in Auckland had been unorganized, chaotic and the people there gave an impression of not being interested at all in what they were doing. Camper was not clean either, both inside and out, when we picked it up. We had to ask if they could at least clean the toilet, which stank to high heaven. A lot of utensils were missing or broken. (So check everything extremely well before you take off, in case you would still decide to do a rental with this group of amateurs)

All in all, we are quite disappointed. We wish them all success, but we will never rent with Eurocampers NZ again. Much better options are MAUÏ and BRITZ Camper Rentals, of which we saw quite good examples during our travels.

(By the way, the ramps we had to buy were not reimbursed. “We don’t provide ramps”.) So, deal with it.

Reviewed over 4 years ago

We have chosen the Euro Sky - Campervan for a 3-week road trip for two people.

First of all we have to say that we were absolutely satisfied with Euro Campers, the staff, the online and on-site handling.

We picked up the camper in Auckland and returned it in Christchurch, the takeover and later handover went absolutely smoothly. Although we broke two wine glasses on our trip we did not have to pay for them and were taken over by the rental company as a gesture of goodwill. Very obliging. On request we even received a second blanket and bed linen free of charge. The shuttle service was punctual and reliable.

Regarding the camper itself we can say that the vehicle itself was built in 2013, but the interior was from 2019. Everything was very clean and it worked without any problems. Great is the additional equipment like camping chairs, towels, heater etc. The solar panel on the roof allows the fridge and USB ports to work continuously without driving or connection to shore power. Great.

The vehicle had run approx. 95000 kilometres when it was taken over. During the three weeks the car ran without any problems or any quirks.

We can recommend Euro Campers and especially the Euro Sky without reservation and will certainly book again with Euro Campers for the next road trip in New Zealand.

Reviewed over 4 years ago

Ne jamais louer avec eurocampers qui m a facturé 250 dollars pris sur la caution pour une pièce en plastique qui vaut 5 dollars...van vétuste et service client nul

Reviewed almost 5 years ago