G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Bay of Islands Campervan Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Bay of Islands Campervan Park
Valid Reviews
50 Valid Reviews
The Bay of Islands Campervan Park experience has a total of 52 reviews. There are 50 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 50 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
38% |
| 9/10 | 10 |
|
20% |
| 8/10 | 8 |
|
16% |
| 7/10 | 3 |
|
6% |
| 6/10 | 2 |
|
4% |
| 5/10 | 4 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 3 |
|
6% |
| 1/10 | 0 |
|
0% |
81.20% Average
The raw data average (mean) for all the Bay of Islands Campervan Park valid reviews is 81.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 50 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
50% |
| 9/10 | 3 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the Bay of Islands Campervan Park face-to-face reviews is 95.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pascale Routhier | 5/10 | 216 days | 84% |
| The White Pearl | 8/10 | 429 days | 100% |
| Trui Waalwijk | 3/10 | 703 days | 44% |
| Grace | 10/10 | 764 days | 76% |
| Laura Jarry | 6/10 | 764 days | 65% |
| Sarah | 8/10 | 764 days | 74% |
| Dannielle | 10/10 | 1006 days | 49% |
| Amy | 8/10 | 1037 days | 45% |
| John Cooper | 10/10 | 1829 days | 5% |
| Jimij | 10/10 | 1921 days | 5% |
| Disappointed tourist | 2/10 | 2043 days | 2% |
| Jess | 5/10 | 2043 days | 3% |
| Markus | 2/10 | 2043 days | 2% |
| Dan | 7/10 | 2133 days | 4% |
| Peter | 10/10 | 2164 days | 4% |
| Elke fuenfstueck | 8/10 | 2164 days | 4% |
| The Olivers | 10/10 | 2408 days | 4% |
| Robert Wilkinson | 9/10 | 2466 days | 3% |
| Stefanie | 10/10 | 2467 days | 3% |
| Gwen Entwhistle | 10/10 | 2477 days | 3% |
| Karly Adams | 10/10 | 2497 days | 3% |
| Leanne Taylor-Smith | 9/10 | 2517 days | 3% |
| Ray Vautier | 7/10 | 2536 days | 3% |
| Matty V | 10/10 | 2588 days | 3% |
| Stacey Maynard | 10/10 | 2642 days | 3% |
| Laura Stephan | 9/10 | 2762 days | 3% |
| John Durkee | 8/10 | 2803 days | 3% |
| Mark George | 9/10 | 2810 days | 3% |
| Gerard Derrey | 2/10 | 2925 days | 1% |
| Tobias Krieghoff | 9/10 | 2927 days | 2% |
| Johannes Tischer | 5/10 | 2928 days | 2% |
| Herma Betten | 10/10 | 2929 days | 2% |
| Deidre Harris | 10/10 | 3046 days | 2% |
| Andreea Scott | 10/10 | 3128 days | 2% |
| Gesa Roemer | 10/10 | 3145 days | 1% |
| Allister George | 5/10 | 3262 days | 1% |
| David From Switzerland | 8/10 | 3264 days | 2% |
| Henry Wichter | 7/10 | 3287 days | 1% |
| Rachel Denham | 10/10 | 3307 days | 2% |
| Cassandra Nolan | 9/10 | 3310 days | 2% |
| Grace Fleck | 8/10 | 3470 days | 1% |
| Odin Omdal | 8/10 | 3587 days | 1% |
| Kiki Tham | 6/10 | 3596 days | 1% |
| Frank Schlie | 9/10 | 3607 days | 1% |
| Maren | 9/10 | 3628 days | 0% |
| Hadler | 9/10 | 3901 days | 0% |
| Christine Helleiner | 9/10 | 3901 days | 0% |
| Felicitas | 10/10 | 3901 days | 0% |
| Bas Van Dalen | 10/10 | 3990 days | 0% |
| Carla Mathieu | 10/10 | 4649 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Bay of Islands Campervan Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Bay of Islands Campervan Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Bay of Islands Campervan Park experience has been adjusted for 192 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 189 | -3.68% |
| 190 | -3.70% |
| 191 | -3.72% |
| 192 | -3.74% |
| 193 | -3.76% |
| 194 | -3.78% |
| 195 | -3.80% |
| … | … |
Balancing Adjustment
6.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.