Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Taupo Information Centre

Valid Reviews

87 Valid Reviews

The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 87 valid reviews:

Rating Count Percentage
10/10 22
25%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.34% Average

The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

86 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 86 face-to-face reviews:

Rating Count Percentage
10/10 21
24%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.12% Average

The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.64%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jane Jacobs 10/10 2605 days 100%
Johanna Lidel 10/10 3538 days 47%
Amelie Eschenbach 10/10 3538 days 47%
Naelan Le Borgue 7/10 3541 days 44%
Michael Stibor 9/10 3542 days 47%
Nicol 4/10 3579 days 29%
Marie Weber 10/10 3585 days 45%
Sue Hempstead 8/10 3586 days 44%
Lukas Dost 8/10 3598 days 43%
Sophie Huybrechts 9/10 3632 days 42%
Bram and Laura 6/10 3641 days 36%
Cecilia Anderson 3/10 3887 days 15%
Mattias 4/10 3887 days 18%
Doreen Gendel 10/10 3895 days 27%
Christina 10/10 3898 days 27%
Kathrin Lerch 8/10 3898 days 27%
Meredith Griffiths 8/10 3904 days 26%
Philippe Chiasson 8/10 3904 days 26%
Stephen Revah 9/10 3913 days 26%
Hadler 9/10 3917 days 26%
Christine Helleiner 10/10 3917 days 26%
Steffen 8/10 3919 days 25%
Sergey Pronkin 9/10 3919 days 26%
Nina Helmling 8/10 3919 days 25%
Tobias Thull 9/10 3919 days 26%
Sara Clausen 8/10 3922 days 25%
Marieke Feyteres 8/10 3922 days 25%
Isabelle Bohle 10/10 3926 days 26%
Ian Garner 9/10 3929 days 25%
Steven Lotrian 7/10 3930 days 24%
Marvin Koever 10/10 3930 days 25%
Max Meternich 10/10 3930 days 25%
Philip Donachie 10/10 3932 days 25%
Luisa Bach 10/10 3932 days 25%
Sophia 8/10 3933 days 25%
Lopez Anandine 6/10 3933 days 22%
Ruth Watkin 8/10 3940 days 24%
Matthias Freiling 8/10 3942 days 24%
Jesseca Klausch 5/10 3942 days 19%
Vincent Schaeflier 9/10 3942 days 24%
Thomas Dequidt 8/10 3943 days 24%
Florian Littmann 9/10 3946 days 24%
Victor Herranz 8/10 3947 days 24%
Andreas Brodhaeker 6/10 3958 days 20%
Marius Buseh 6/10 3958 days 20%
Benedict Seite 7/10 3958 days 22%
Valerio Penita 8/10 3958 days 23%
Julia Bonisch 2/10 3959 days 11%
Luca Willensrock 6/10 3960 days 20%
Mathias Butterlin 8/10 3962 days 23%
Alexia Greasbaum 9/10 3963 days 23%
Petra Kurcova 10/10 3964 days 23%
Adam Balcar 10/10 3964 days 23%
Josefina Tassone 10/10 3965 days 23%
Camille Gagnant 10/10 3965 days 23%
Anne Collet 10/10 3968 days 23%
Alexandra Kupper 7/10 3978 days 21%
Carina Huhmann 9/10 3980 days 22%
Romina Bolz 4/10 3980 days 15%
Kellie 10/10 3980 days 22%
Anja 9/10 3982 days 22%
Guillaume Boudrand 7/10 4264 days 6%
Debiesse 8/10 4269 days 6%
Katya Verikaitis 9/10 4274 days 6%
Clodec 7/10 4276 days 5%
Molly Ladd 6/10 4277 days 5%
Sebastian 9/10 4285 days 5%
Sebastian 10/10 4285 days 5%
Fabian 9/10 4285 days 5%
Jonas Herrmann 8/10 4285 days 5%
Jonas Schelbert 7/10 4289 days 5%
Missy and Chaz 9/10 4291 days 5%
Dani Wallinger 8/10 4303 days 4%
Kyle Guffei 10/10 4304 days 4%
Reinier Timmer 9/10 4353 days 1%
Michal 10/10 4357 days 1%
Ralph and Leonie 8/10 4363 days 1%
Stephan Olivier 8/10 4375 days 0%
Stephan Olivier 8/10 4375 days 0%
Doan 8/10 4376 days 0%
Thibault Bonenfant 2/10 4377 days 0%
Lutz Huuemorder 7/10 4377 days 0%
Shannon Taylor 6/10 4380 days 25%
Harald Prinz 9/10 4382 days 28%
Martina Posch 8/10 4385 days 28%
Megan Child 3/10 4388 days 16%
Jessica Marling 10/10 4655 days 29%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.11% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.