Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Taupo Information Centre

Valid Reviews

87 Valid Reviews

The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 87 valid reviews:

Rating Count Percentage
10/10 22
25%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.34% Average

The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

86 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 86 face-to-face reviews:

Rating Count Percentage
10/10 21
24%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.12% Average

The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.36%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jane Jacobs 10/10 2691 days 100%
Johanna Lidel 10/10 3624 days 45%
Amelie Eschenbach 10/10 3624 days 45%
Naelan Le Borgue 7/10 3627 days 41%
Michael Stibor 9/10 3628 days 44%
Nicol 4/10 3665 days 28%
Marie Weber 10/10 3671 days 42%
Sue Hempstead 8/10 3672 days 41%
Lukas Dost 8/10 3684 days 40%
Sophie Huybrechts 9/10 3718 days 39%
Bram and Laura 6/10 3727 days 33%
Cecilia Anderson 3/10 3973 days 13%
Mattias 4/10 3973 days 16%
Doreen Gendel 10/10 3981 days 23%
Christina 10/10 3984 days 23%
Kathrin Lerch 8/10 3984 days 23%
Meredith Griffiths 8/10 3990 days 22%
Philippe Chiasson 8/10 3990 days 22%
Stephen Revah 9/10 3999 days 22%
Hadler 9/10 4003 days 22%
Christine Helleiner 10/10 4003 days 22%
Steffen 8/10 4005 days 22%
Sergey Pronkin 9/10 4005 days 22%
Nina Helmling 8/10 4005 days 22%
Tobias Thull 9/10 4005 days 22%
Sara Clausen 8/10 4008 days 21%
Marieke Feyteres 8/10 4008 days 21%
Isabelle Bohle 10/10 4012 days 22%
Ian Garner 9/10 4015 days 21%
Steven Lotrian 7/10 4016 days 20%
Marvin Koever 10/10 4016 days 21%
Max Meternich 10/10 4016 days 21%
Philip Donachie 10/10 4018 days 21%
Luisa Bach 10/10 4018 days 21%
Sophia 8/10 4019 days 21%
Lopez Anandine 6/10 4019 days 18%
Ruth Watkin 8/10 4026 days 20%
Matthias Freiling 8/10 4028 days 20%
Jesseca Klausch 5/10 4028 days 16%
Vincent Schaeflier 9/10 4028 days 20%
Thomas Dequidt 8/10 4029 days 20%
Florian Littmann 9/10 4032 days 20%
Victor Herranz 8/10 4033 days 20%
Andreas Brodhaeker 6/10 4044 days 17%
Marius Buseh 6/10 4044 days 17%
Benedict Seite 7/10 4044 days 18%
Valerio Penita 8/10 4044 days 19%
Julia Bonisch 2/10 4045 days 9%
Luca Willensrock 6/10 4046 days 17%
Mathias Butterlin 8/10 4048 days 19%
Alexia Greasbaum 9/10 4049 days 19%
Petra Kurcova 10/10 4050 days 19%
Adam Balcar 10/10 4050 days 19%
Josefina Tassone 10/10 4051 days 19%
Camille Gagnant 10/10 4051 days 19%
Anne Collet 10/10 4054 days 19%
Alexandra Kupper 7/10 4064 days 17%
Carina Huhmann 9/10 4066 days 18%
Romina Bolz 4/10 4066 days 12%
Kellie 10/10 4066 days 18%
Anja 9/10 4068 days 18%
Guillaume Boudrand 7/10 4350 days 1%
Debiesse 8/10 4355 days 1%
Katya Verikaitis 9/10 4360 days 1%
Clodec 7/10 4362 days 1%
Molly Ladd 6/10 4363 days 1%
Sebastian 9/10 4371 days 0%
Sebastian 10/10 4371 days 0%
Fabian 9/10 4371 days 0%
Jonas Herrmann 8/10 4371 days 0%
Jonas Schelbert 7/10 4375 days 0%
Missy and Chaz 9/10 4377 days 0%
Dani Wallinger 8/10 4389 days 30%
Kyle Guffei 10/10 4390 days 30%
Reinier Timmer 9/10 4439 days 30%
Michal 10/10 4443 days 30%
Ralph and Leonie 8/10 4449 days 30%
Stephan Olivier 8/10 4461 days 30%
Stephan Olivier 8/10 4461 days 30%
Doan 8/10 4462 days 30%
Thibault Bonenfant 2/10 4463 days 14%
Lutz Huuemorder 7/10 4463 days 28%
Shannon Taylor 6/10 4466 days 26%
Harald Prinz 9/10 4468 days 30%
Martina Posch 8/10 4471 days 30%
Megan Child 3/10 4474 days 16%
Jessica Marling 10/10 4741 days 30%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.17% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.