Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 22 |
|
25% |
9/10 | 18 |
|
21% |
8/10 | 24 |
|
28% |
7/10 | 8 |
|
9% |
6/10 | 7 |
|
8% |
5/10 | 1 |
|
1% |
4/10 | 3 |
|
3% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 21 |
|
24% |
9/10 | 18 |
|
21% |
8/10 | 24 |
|
28% |
7/10 | 8 |
|
9% |
6/10 | 7 |
|
8% |
5/10 | 1 |
|
1% |
4/10 | 3 |
|
3% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
83.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Jane Jacobs | 10/10 | 2691 days | 100% |
Johanna Lidel | 10/10 | 3624 days | 45% |
Amelie Eschenbach | 10/10 | 3624 days | 45% |
Naelan Le Borgue | 7/10 | 3627 days | 41% |
Michael Stibor | 9/10 | 3628 days | 44% |
Nicol | 4/10 | 3665 days | 28% |
Marie Weber | 10/10 | 3671 days | 42% |
Sue Hempstead | 8/10 | 3672 days | 41% |
Lukas Dost | 8/10 | 3684 days | 40% |
Sophie Huybrechts | 9/10 | 3718 days | 39% |
Bram and Laura | 6/10 | 3727 days | 33% |
Cecilia Anderson | 3/10 | 3973 days | 13% |
Mattias | 4/10 | 3973 days | 16% |
Doreen Gendel | 10/10 | 3981 days | 23% |
Christina | 10/10 | 3984 days | 23% |
Kathrin Lerch | 8/10 | 3984 days | 23% |
Meredith Griffiths | 8/10 | 3990 days | 22% |
Philippe Chiasson | 8/10 | 3990 days | 22% |
Stephen Revah | 9/10 | 3999 days | 22% |
Hadler | 9/10 | 4003 days | 22% |
Christine Helleiner | 10/10 | 4003 days | 22% |
Steffen | 8/10 | 4005 days | 22% |
Sergey Pronkin | 9/10 | 4005 days | 22% |
Nina Helmling | 8/10 | 4005 days | 22% |
Tobias Thull | 9/10 | 4005 days | 22% |
Sara Clausen | 8/10 | 4008 days | 21% |
Marieke Feyteres | 8/10 | 4008 days | 21% |
Isabelle Bohle | 10/10 | 4012 days | 22% |
Ian Garner | 9/10 | 4015 days | 21% |
Steven Lotrian | 7/10 | 4016 days | 20% |
Marvin Koever | 10/10 | 4016 days | 21% |
Max Meternich | 10/10 | 4016 days | 21% |
Philip Donachie | 10/10 | 4018 days | 21% |
Luisa Bach | 10/10 | 4018 days | 21% |
Sophia | 8/10 | 4019 days | 21% |
Lopez Anandine | 6/10 | 4019 days | 18% |
Ruth Watkin | 8/10 | 4026 days | 20% |
Matthias Freiling | 8/10 | 4028 days | 20% |
Jesseca Klausch | 5/10 | 4028 days | 16% |
Vincent Schaeflier | 9/10 | 4028 days | 20% |
Thomas Dequidt | 8/10 | 4029 days | 20% |
Florian Littmann | 9/10 | 4032 days | 20% |
Victor Herranz | 8/10 | 4033 days | 20% |
Andreas Brodhaeker | 6/10 | 4044 days | 17% |
Marius Buseh | 6/10 | 4044 days | 17% |
Benedict Seite | 7/10 | 4044 days | 18% |
Valerio Penita | 8/10 | 4044 days | 19% |
Julia Bonisch | 2/10 | 4045 days | 9% |
Luca Willensrock | 6/10 | 4046 days | 17% |
Mathias Butterlin | 8/10 | 4048 days | 19% |
Alexia Greasbaum | 9/10 | 4049 days | 19% |
Petra Kurcova | 10/10 | 4050 days | 19% |
Adam Balcar | 10/10 | 4050 days | 19% |
Josefina Tassone | 10/10 | 4051 days | 19% |
Camille Gagnant | 10/10 | 4051 days | 19% |
Anne Collet | 10/10 | 4054 days | 19% |
Alexandra Kupper | 7/10 | 4064 days | 17% |
Carina Huhmann | 9/10 | 4066 days | 18% |
Romina Bolz | 4/10 | 4066 days | 12% |
Kellie | 10/10 | 4066 days | 18% |
Anja | 9/10 | 4068 days | 18% |
Guillaume Boudrand | 7/10 | 4350 days | 1% |
Debiesse | 8/10 | 4355 days | 1% |
Katya Verikaitis | 9/10 | 4360 days | 1% |
Clodec | 7/10 | 4362 days | 1% |
Molly Ladd | 6/10 | 4363 days | 1% |
Sebastian | 9/10 | 4371 days | 0% |
Sebastian | 10/10 | 4371 days | 0% |
Fabian | 9/10 | 4371 days | 0% |
Jonas Herrmann | 8/10 | 4371 days | 0% |
Jonas Schelbert | 7/10 | 4375 days | 0% |
Missy and Chaz | 9/10 | 4377 days | 0% |
Dani Wallinger | 8/10 | 4389 days | 30% |
Kyle Guffei | 10/10 | 4390 days | 30% |
Reinier Timmer | 9/10 | 4439 days | 30% |
Michal | 10/10 | 4443 days | 30% |
Ralph and Leonie | 8/10 | 4449 days | 30% |
Stephan Olivier | 8/10 | 4461 days | 30% |
Stephan Olivier | 8/10 | 4461 days | 30% |
Doan | 8/10 | 4462 days | 30% |
Thibault Bonenfant | 2/10 | 4463 days | 14% |
Lutz Huuemorder | 7/10 | 4463 days | 28% |
Shannon Taylor | 6/10 | 4466 days | 26% |
Harald Prinz | 9/10 | 4468 days | 30% |
Martina Posch | 8/10 | 4471 days | 30% |
Megan Child | 3/10 | 4474 days | 16% |
Jessica Marling | 10/10 | 4741 days | 30% |
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
2.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.