Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Taupo Information Centre

Valid Reviews

87 Valid Reviews

The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 87 valid reviews:

Rating Count Percentage
10/10 22
25%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.34% Average

The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

86 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 86 face-to-face reviews:

Rating Count Percentage
10/10 21
24%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.12% Average

The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

84.35%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jane Jacobs 10/10 2596 days 100%
Johanna Lidel 10/10 3529 days 48%
Amelie Eschenbach 10/10 3529 days 48%
Naelan Le Borgue 7/10 3532 days 44%
Michael Stibor 9/10 3533 days 47%
Nicol 4/10 3570 days 30%
Marie Weber 10/10 3576 days 45%
Sue Hempstead 8/10 3577 days 44%
Lukas Dost 8/10 3589 days 43%
Sophie Huybrechts 9/10 3623 days 42%
Bram and Laura 6/10 3632 days 36%
Cecilia Anderson 3/10 3878 days 15%
Mattias 4/10 3878 days 18%
Doreen Gendel 10/10 3886 days 28%
Christina 10/10 3889 days 28%
Kathrin Lerch 8/10 3889 days 27%
Meredith Griffiths 8/10 3895 days 27%
Philippe Chiasson 8/10 3895 days 27%
Stephen Revah 9/10 3904 days 26%
Hadler 9/10 3908 days 26%
Christine Helleiner 10/10 3908 days 26%
Steffen 8/10 3910 days 26%
Sergey Pronkin 9/10 3910 days 26%
Nina Helmling 8/10 3910 days 26%
Tobias Thull 9/10 3910 days 26%
Sara Clausen 8/10 3913 days 26%
Marieke Feyteres 8/10 3913 days 26%
Isabelle Bohle 10/10 3917 days 26%
Ian Garner 9/10 3920 days 26%
Steven Lotrian 7/10 3921 days 24%
Marvin Koever 10/10 3921 days 26%
Max Meternich 10/10 3921 days 26%
Philip Donachie 10/10 3923 days 26%
Luisa Bach 10/10 3923 days 26%
Sophia 8/10 3924 days 25%
Lopez Anandine 6/10 3924 days 22%
Ruth Watkin 8/10 3931 days 25%
Matthias Freiling 8/10 3933 days 25%
Jesseca Klausch 5/10 3933 days 19%
Vincent Schaeflier 9/10 3933 days 25%
Thomas Dequidt 8/10 3934 days 24%
Florian Littmann 9/10 3937 days 25%
Victor Herranz 8/10 3938 days 24%
Andreas Brodhaeker 6/10 3949 days 21%
Marius Buseh 6/10 3949 days 21%
Benedict Seite 7/10 3949 days 22%
Valerio Penita 8/10 3949 days 24%
Julia Bonisch 2/10 3950 days 11%
Luca Willensrock 6/10 3951 days 21%
Mathias Butterlin 8/10 3953 days 23%
Alexia Greasbaum 9/10 3954 days 24%
Petra Kurcova 10/10 3955 days 24%
Adam Balcar 10/10 3955 days 24%
Josefina Tassone 10/10 3956 days 24%
Camille Gagnant 10/10 3956 days 24%
Anne Collet 10/10 3959 days 24%
Alexandra Kupper 7/10 3969 days 21%
Carina Huhmann 9/10 3971 days 23%
Romina Bolz 4/10 3971 days 15%
Kellie 10/10 3971 days 23%
Anja 9/10 3973 days 23%
Guillaume Boudrand 7/10 4255 days 6%
Debiesse 8/10 4260 days 7%
Katya Verikaitis 9/10 4265 days 6%
Clodec 7/10 4267 days 6%
Molly Ladd 6/10 4268 days 5%
Sebastian 9/10 4276 days 6%
Sebastian 10/10 4276 days 6%
Fabian 9/10 4276 days 6%
Jonas Herrmann 8/10 4276 days 6%
Jonas Schelbert 7/10 4280 days 5%
Missy and Chaz 9/10 4282 days 5%
Dani Wallinger 8/10 4294 days 5%
Kyle Guffei 10/10 4295 days 5%
Reinier Timmer 9/10 4344 days 2%
Michal 10/10 4348 days 2%
Ralph and Leonie 8/10 4354 days 1%
Stephan Olivier 8/10 4366 days 1%
Stephan Olivier 8/10 4366 days 1%
Doan 8/10 4367 days 1%
Thibault Bonenfant 2/10 4368 days 0%
Lutz Huuemorder 7/10 4368 days 1%
Shannon Taylor 6/10 4371 days 0%
Harald Prinz 9/10 4373 days 0%
Martina Posch 8/10 4376 days 0%
Megan Child 3/10 4379 days 0%
Jessica Marling 10/10 4646 days 29%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.95% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.