Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 2631 days | 100% |
| Johanna Lidel | 10/10 | 3564 days | 47% |
| Amelie Eschenbach | 10/10 | 3564 days | 47% |
| Naelan Le Borgue | 7/10 | 3567 days | 43% |
| Michael Stibor | 9/10 | 3568 days | 46% |
| Nicol | 4/10 | 3605 days | 29% |
| Marie Weber | 10/10 | 3611 days | 44% |
| Sue Hempstead | 8/10 | 3612 days | 43% |
| Lukas Dost | 8/10 | 3624 days | 42% |
| Sophie Huybrechts | 9/10 | 3658 days | 41% |
| Bram and Laura | 6/10 | 3667 days | 35% |
| Cecilia Anderson | 3/10 | 3913 days | 14% |
| Mattias | 4/10 | 3913 days | 17% |
| Doreen Gendel | 10/10 | 3921 days | 26% |
| Christina | 10/10 | 3924 days | 26% |
| Kathrin Lerch | 8/10 | 3924 days | 26% |
| Meredith Griffiths | 8/10 | 3930 days | 25% |
| Philippe Chiasson | 8/10 | 3930 days | 25% |
| Stephen Revah | 9/10 | 3939 days | 25% |
| Hadler | 9/10 | 3943 days | 25% |
| Christine Helleiner | 10/10 | 3943 days | 25% |
| Steffen | 8/10 | 3945 days | 24% |
| Sergey Pronkin | 9/10 | 3945 days | 25% |
| Nina Helmling | 8/10 | 3945 days | 24% |
| Tobias Thull | 9/10 | 3945 days | 25% |
| Sara Clausen | 8/10 | 3948 days | 24% |
| Marieke Feyteres | 8/10 | 3948 days | 24% |
| Isabelle Bohle | 10/10 | 3952 days | 24% |
| Ian Garner | 9/10 | 3955 days | 24% |
| Steven Lotrian | 7/10 | 3956 days | 23% |
| Marvin Koever | 10/10 | 3956 days | 24% |
| Max Meternich | 10/10 | 3956 days | 24% |
| Philip Donachie | 10/10 | 3958 days | 24% |
| Luisa Bach | 10/10 | 3958 days | 24% |
| Sophia | 8/10 | 3959 days | 24% |
| Lopez Anandine | 6/10 | 3959 days | 21% |
| Ruth Watkin | 8/10 | 3966 days | 23% |
| Matthias Freiling | 8/10 | 3968 days | 23% |
| Jesseca Klausch | 5/10 | 3968 days | 18% |
| Vincent Schaeflier | 9/10 | 3968 days | 23% |
| Thomas Dequidt | 8/10 | 3969 days | 23% |
| Florian Littmann | 9/10 | 3972 days | 23% |
| Victor Herranz | 8/10 | 3973 days | 23% |
| Andreas Brodhaeker | 6/10 | 3984 days | 19% |
| Marius Buseh | 6/10 | 3984 days | 19% |
| Benedict Seite | 7/10 | 3984 days | 21% |
| Valerio Penita | 8/10 | 3984 days | 22% |
| Julia Bonisch | 2/10 | 3985 days | 10% |
| Luca Willensrock | 6/10 | 3986 days | 19% |
| Mathias Butterlin | 8/10 | 3988 days | 22% |
| Alexia Greasbaum | 9/10 | 3989 days | 22% |
| Petra Kurcova | 10/10 | 3990 days | 22% |
| Adam Balcar | 10/10 | 3990 days | 22% |
| Josefina Tassone | 10/10 | 3991 days | 22% |
| Camille Gagnant | 10/10 | 3991 days | 22% |
| Anne Collet | 10/10 | 3994 days | 22% |
| Alexandra Kupper | 7/10 | 4004 days | 20% |
| Carina Huhmann | 9/10 | 4006 days | 21% |
| Romina Bolz | 4/10 | 4006 days | 14% |
| Kellie | 10/10 | 4006 days | 21% |
| Anja | 9/10 | 4008 days | 21% |
| Guillaume Boudrand | 7/10 | 4290 days | 5% |
| Debiesse | 8/10 | 4295 days | 5% |
| Katya Verikaitis | 9/10 | 4300 days | 4% |
| Clodec | 7/10 | 4302 days | 4% |
| Molly Ladd | 6/10 | 4303 days | 4% |
| Sebastian | 9/10 | 4311 days | 4% |
| Sebastian | 10/10 | 4311 days | 4% |
| Fabian | 9/10 | 4311 days | 4% |
| Jonas Herrmann | 8/10 | 4311 days | 4% |
| Jonas Schelbert | 7/10 | 4315 days | 3% |
| Missy and Chaz | 9/10 | 4317 days | 4% |
| Dani Wallinger | 8/10 | 4329 days | 3% |
| Kyle Guffei | 10/10 | 4330 days | 3% |
| Reinier Timmer | 9/10 | 4379 days | 0% |
| Michal | 10/10 | 4383 days | 29% |
| Ralph and Leonie | 8/10 | 4389 days | 29% |
| Stephan Olivier | 8/10 | 4401 days | 29% |
| Stephan Olivier | 8/10 | 4401 days | 29% |
| Doan | 8/10 | 4402 days | 29% |
| Thibault Bonenfant | 2/10 | 4403 days | 13% |
| Lutz Huuemorder | 7/10 | 4403 days | 27% |
| Shannon Taylor | 6/10 | 4406 days | 25% |
| Harald Prinz | 9/10 | 4408 days | 29% |
| Martina Posch | 8/10 | 4411 days | 29% |
| Megan Child | 3/10 | 4414 days | 16% |
| Jessica Marling | 10/10 | 4681 days | 29% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.