G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 2545 days | 100% |
| Johanna Lidel | 10/10 | 3477 days | 48% |
| Amelie Eschenbach | 10/10 | 3477 days | 48% |
| Naelan Le Borgue | 7/10 | 3480 days | 45% |
| Michael Stibor | 9/10 | 3481 days | 48% |
| Nicol | 4/10 | 3518 days | 30% |
| Marie Weber | 10/10 | 3524 days | 46% |
| Sue Hempstead | 8/10 | 3525 days | 45% |
| Lukas Dost | 8/10 | 3537 days | 44% |
| Sophie Huybrechts | 9/10 | 3571 days | 43% |
| Bram and Laura | 6/10 | 3580 days | 37% |
| Cecilia Anderson | 3/10 | 3826 days | 15% |
| Mattias | 4/10 | 3826 days | 18% |
| Doreen Gendel | 10/10 | 3834 days | 29% |
| Christina | 10/10 | 3837 days | 28% |
| Kathrin Lerch | 8/10 | 3837 days | 28% |
| Meredith Griffiths | 8/10 | 3843 days | 28% |
| Philippe Chiasson | 8/10 | 3843 days | 28% |
| Stephen Revah | 9/10 | 3852 days | 27% |
| Hadler | 9/10 | 3856 days | 27% |
| Christine Helleiner | 10/10 | 3856 days | 27% |
| Steffen | 8/10 | 3858 days | 27% |
| Sergey Pronkin | 9/10 | 3858 days | 27% |
| Nina Helmling | 8/10 | 3858 days | 27% |
| Tobias Thull | 9/10 | 3858 days | 27% |
| Sara Clausen | 8/10 | 3861 days | 27% |
| Marieke Feyteres | 8/10 | 3861 days | 27% |
| Isabelle Bohle | 10/10 | 3865 days | 27% |
| Ian Garner | 9/10 | 3868 days | 26% |
| Steven Lotrian | 7/10 | 3869 days | 25% |
| Marvin Koever | 10/10 | 3869 days | 27% |
| Max Meternich | 10/10 | 3869 days | 27% |
| Philip Donachie | 10/10 | 3871 days | 27% |
| Luisa Bach | 10/10 | 3871 days | 27% |
| Sophia | 8/10 | 3872 days | 26% |
| Lopez Anandine | 6/10 | 3872 days | 23% |
| Ruth Watkin | 8/10 | 3879 days | 26% |
| Matthias Freiling | 8/10 | 3881 days | 25% |
| Jesseca Klausch | 5/10 | 3881 days | 19% |
| Vincent Schaeflier | 9/10 | 3881 days | 26% |
| Thomas Dequidt | 8/10 | 3882 days | 25% |
| Florian Littmann | 9/10 | 3885 days | 26% |
| Victor Herranz | 8/10 | 3886 days | 25% |
| Andreas Brodhaeker | 6/10 | 3897 days | 21% |
| Marius Buseh | 6/10 | 3897 days | 21% |
| Benedict Seite | 7/10 | 3897 days | 23% |
| Valerio Penita | 8/10 | 3897 days | 25% |
| Julia Bonisch | 2/10 | 3898 days | 11% |
| Luca Willensrock | 6/10 | 3899 days | 21% |
| Mathias Butterlin | 8/10 | 3901 days | 24% |
| Alexia Greasbaum | 9/10 | 3902 days | 25% |
| Petra Kurcova | 10/10 | 3903 days | 25% |
| Adam Balcar | 10/10 | 3903 days | 25% |
| Josefina Tassone | 10/10 | 3904 days | 25% |
| Camille Gagnant | 10/10 | 3904 days | 25% |
| Anne Collet | 10/10 | 3907 days | 25% |
| Alexandra Kupper | 7/10 | 3917 days | 22% |
| Carina Huhmann | 9/10 | 3919 days | 24% |
| Romina Bolz | 4/10 | 3919 days | 15% |
| Kellie | 10/10 | 3919 days | 24% |
| Anja | 9/10 | 3921 days | 24% |
| Guillaume Boudrand | 7/10 | 4203 days | 8% |
| Debiesse | 8/10 | 4208 days | 8% |
| Katya Verikaitis | 9/10 | 4213 days | 8% |
| Clodec | 7/10 | 4215 days | 7% |
| Molly Ladd | 6/10 | 4216 days | 6% |
| Sebastian | 9/10 | 4224 days | 7% |
| Sebastian | 10/10 | 4224 days | 7% |
| Fabian | 9/10 | 4224 days | 7% |
| Jonas Herrmann | 8/10 | 4224 days | 7% |
| Jonas Schelbert | 7/10 | 4228 days | 6% |
| Missy and Chaz | 9/10 | 4230 days | 7% |
| Dani Wallinger | 8/10 | 4242 days | 6% |
| Kyle Guffei | 10/10 | 4243 days | 6% |
| Reinier Timmer | 9/10 | 4292 days | 3% |
| Michal | 10/10 | 4296 days | 3% |
| Ralph and Leonie | 8/10 | 4302 days | 3% |
| Stephan Olivier | 8/10 | 4314 days | 2% |
| Stephan Olivier | 8/10 | 4314 days | 2% |
| Doan | 8/10 | 4315 days | 2% |
| Thibault Bonenfant | 2/10 | 4316 days | 0% |
| Lutz Huuemorder | 7/10 | 4316 days | 2% |
| Shannon Taylor | 6/10 | 4319 days | 1% |
| Harald Prinz | 9/10 | 4321 days | 2% |
| Martina Posch | 8/10 | 4324 days | 1% |
| Megan Child | 3/10 | 4327 days | 0% |
| Jessica Marling | 10/10 | 4594 days | 27% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.