Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 2719 days | 100% |
| Johanna Lidel | 10/10 | 3652 days | 44% |
| Amelie Eschenbach | 10/10 | 3652 days | 44% |
| Naelan Le Borgue | 7/10 | 3655 days | 41% |
| Michael Stibor | 9/10 | 3656 days | 43% |
| Nicol | 4/10 | 3693 days | 27% |
| Marie Weber | 10/10 | 3699 days | 41% |
| Sue Hempstead | 8/10 | 3700 days | 40% |
| Lukas Dost | 8/10 | 3712 days | 39% |
| Sophie Huybrechts | 9/10 | 3746 days | 38% |
| Bram and Laura | 6/10 | 3755 days | 32% |
| Cecilia Anderson | 3/10 | 4001 days | 12% |
| Mattias | 4/10 | 4001 days | 15% |
| Doreen Gendel | 10/10 | 4009 days | 22% |
| Christina | 10/10 | 4012 days | 22% |
| Kathrin Lerch | 8/10 | 4012 days | 22% |
| Meredith Griffiths | 8/10 | 4018 days | 21% |
| Philippe Chiasson | 8/10 | 4018 days | 21% |
| Stephen Revah | 9/10 | 4027 days | 21% |
| Hadler | 9/10 | 4031 days | 21% |
| Christine Helleiner | 10/10 | 4031 days | 21% |
| Steffen | 8/10 | 4033 days | 20% |
| Sergey Pronkin | 9/10 | 4033 days | 21% |
| Nina Helmling | 8/10 | 4033 days | 20% |
| Tobias Thull | 9/10 | 4033 days | 21% |
| Sara Clausen | 8/10 | 4036 days | 20% |
| Marieke Feyteres | 8/10 | 4036 days | 20% |
| Isabelle Bohle | 10/10 | 4040 days | 20% |
| Ian Garner | 9/10 | 4043 days | 20% |
| Steven Lotrian | 7/10 | 4044 days | 19% |
| Marvin Koever | 10/10 | 4044 days | 20% |
| Max Meternich | 10/10 | 4044 days | 20% |
| Philip Donachie | 10/10 | 4046 days | 20% |
| Luisa Bach | 10/10 | 4046 days | 20% |
| Sophia | 8/10 | 4047 days | 20% |
| Lopez Anandine | 6/10 | 4047 days | 17% |
| Ruth Watkin | 8/10 | 4054 days | 19% |
| Matthias Freiling | 8/10 | 4056 days | 19% |
| Jesseca Klausch | 5/10 | 4056 days | 15% |
| Vincent Schaeflier | 9/10 | 4056 days | 19% |
| Thomas Dequidt | 8/10 | 4057 days | 19% |
| Florian Littmann | 9/10 | 4060 days | 19% |
| Victor Herranz | 8/10 | 4061 days | 19% |
| Andreas Brodhaeker | 6/10 | 4072 days | 16% |
| Marius Buseh | 6/10 | 4072 days | 16% |
| Benedict Seite | 7/10 | 4072 days | 17% |
| Valerio Penita | 8/10 | 4072 days | 18% |
| Julia Bonisch | 2/10 | 4073 days | 8% |
| Luca Willensrock | 6/10 | 4074 days | 16% |
| Mathias Butterlin | 8/10 | 4076 days | 18% |
| Alexia Greasbaum | 9/10 | 4077 days | 18% |
| Petra Kurcova | 10/10 | 4078 days | 18% |
| Adam Balcar | 10/10 | 4078 days | 18% |
| Josefina Tassone | 10/10 | 4079 days | 18% |
| Camille Gagnant | 10/10 | 4079 days | 18% |
| Anne Collet | 10/10 | 4082 days | 18% |
| Alexandra Kupper | 7/10 | 4092 days | 16% |
| Carina Huhmann | 9/10 | 4094 days | 17% |
| Romina Bolz | 4/10 | 4094 days | 11% |
| Kellie | 10/10 | 4094 days | 17% |
| Anja | 9/10 | 4096 days | 17% |
| Guillaume Boudrand | 7/10 | 4378 days | 0% |
| Debiesse | 8/10 | 4383 days | 30% |
| Katya Verikaitis | 9/10 | 4388 days | 30% |
| Clodec | 7/10 | 4390 days | 29% |
| Molly Ladd | 6/10 | 4391 days | 26% |
| Sebastian | 9/10 | 4399 days | 30% |
| Sebastian | 10/10 | 4399 days | 31% |
| Fabian | 9/10 | 4399 days | 30% |
| Jonas Herrmann | 8/10 | 4399 days | 30% |
| Jonas Schelbert | 7/10 | 4403 days | 29% |
| Missy and Chaz | 9/10 | 4405 days | 30% |
| Dani Wallinger | 8/10 | 4417 days | 30% |
| Kyle Guffei | 10/10 | 4418 days | 31% |
| Reinier Timmer | 9/10 | 4467 days | 30% |
| Michal | 10/10 | 4471 days | 31% |
| Ralph and Leonie | 8/10 | 4477 days | 30% |
| Stephan Olivier | 8/10 | 4489 days | 30% |
| Stephan Olivier | 8/10 | 4489 days | 30% |
| Doan | 8/10 | 4490 days | 30% |
| Thibault Bonenfant | 2/10 | 4491 days | 14% |
| Lutz Huuemorder | 7/10 | 4491 days | 29% |
| Shannon Taylor | 6/10 | 4494 days | 26% |
| Harald Prinz | 9/10 | 4496 days | 30% |
| Martina Posch | 8/10 | 4499 days | 30% |
| Megan Child | 3/10 | 4502 days | 17% |
| Jessica Marling | 10/10 | 4769 days | 31% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.