G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Brighton Domain.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Brighton Domain
Valid Reviews
64 Valid Reviews
The Brighton Domain experience has a total of 66 reviews. There are 64 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
17% |
| 9/10 | 16 |
|
25% |
| 8/10 | 27 |
|
42% |
| 7/10 | 3 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 3 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
81.72% Average
The raw data average (mean) for all the Brighton Domain valid reviews is 81.72% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 64 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 4 |
|
80% |
| 7/10 | 1 |
|
20% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.00% Average
The raw data average (mean) for all the Brighton Domain face-to-face reviews is 78.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nicolas | 9/10 | 27 days | 100% |
| Phoebe | 10/10 | 210 days | 98% |
| Hugo | 8/10 | 241 days | 96% |
| Cholly | 8/10 | 393 days | 90% |
| Marie Perret | 8/10 | 423 days | 89% |
| Lea | 3/10 | 576 days | 44% |
| Kelsey Fisher | 9/10 | 607 days | 79% |
| Gt | 9/10 | 635 days | 77% |
| Meaghan | 8/10 | 697 days | 71% |
| Colin | 9/10 | 758 days | 67% |
| Lucy | 10/10 | 819 days | 62% |
| Jrod | 7/10 | 941 days | 46% |
| Alex Geraghty | 10/10 | 1306 days | 20% |
| Alydia | 8/10 | 1365 days | 16% |
| Jase | 8/10 | 1396 days | 15% |
| Brendon | 6/10 | 1488 days | 9% |
| Linda | 6/10 | 1731 days | 4% |
| Javier Williams | 8/10 | 1823 days | 4% |
| Elaine | 8/10 | 1884 days | 4% |
| Alice Anderson | 10/10 | 1915 days | 4% |
| Hannah Barnes | 8/10 | 2037 days | 4% |
| Pat Burns | 8/10 | 2068 days | 4% |
| Dirk Taubner | 10/10 | 2127 days | 4% |
| Babyinplug | 8/10 | 2127 days | 4% |
| Allie | 5/10 | 2127 days | 3% |
| Mazz | 9/10 | 2158 days | 4% |
| Martin | 10/10 | 2158 days | 4% |
| Ave | 8/10 | 2219 days | 3% |
| Sue | 8/10 | 2311 days | 3% |
| Stephen Lindsay | 7/10 | 2372 days | 3% |
| Owen | 9/10 | 2402 days | 3% |
| Julie Crawshaw | 8/10 | 2402 days | 3% |
| Steve Warndahl | 10/10 | 2433 days | 3% |
| Katherine | 9/10 | 2433 days | 3% |
| Rikke Hessellund, Denmark | 8/10 | 2433 days | 3% |
| Marken Marike | 10/10 | 2438 days | 3% |
| Sophie Keltie | 5/10 | 2459 days | 2% |
| Michael Jayaranjan | 8/10 | 2473 days | 3% |
| Andrew Furphy | 2/10 | 2508 days | 1% |
| Sophie Nightingale | 8/10 | 2551 days | 3% |
| corinne bossat | 8/10 | 2553 days | 3% |
| Joe Trigg | 9/10 | 2571 days | 3% |
| Suzanne Halfpenny | 10/10 | 2584 days | 3% |
| Jayraj Rau | 9/10 | 2644 days | 3% |
| Chloe Watson | 8/10 | 2679 days | 2% |
| Jo Dawson | 9/10 | 2692 days | 2% |
| Greg | 10/10 | 2733 days | 2% |
| Bruce Graham | 9/10 | 2741 days | 2% |
| Jo Gittins | 9/10 | 2795 days | 2% |
| Josephine Ayvadian | 8/10 | 2798 days | 2% |
| Rogina de Jong | 9/10 | 2847 days | 2% |
| Trent O'Keeffe | 9/10 | 2847 days | 2% |
| Jos Tolboom | 9/10 | 2860 days | 2% |
| Marina | 8/10 | 3189 days | 1% |
| Sarah Gurney | 5/10 | 3262 days | 1% |
| Steve Warren | 8/10 | 3345 days | 1% |
| Sheila Galpin | 8/10 | 3892 days | 0% |
| Ann Barrett | 7/10 | 3893 days | 0% |
| Malcolm & Susan | 9/10 | 3894 days | 0% |
| tracey aylmer | 8/10 | 3894 days | 0% |
| Michael Uebe | 8/10 | 3925 days | 0% |
| Andrea Hiemer | 8/10 | 3929 days | 0% |
| Jean Batiste Le meur | 8/10 | 3942 days | 0% |
| Karen Bailey | 10/10 | 3953 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Brighton Domain does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.