Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Brighton Domain.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Brighton Domain
Valid Reviews
63 Valid Reviews
The Brighton Domain experience has a total of 65 reviews. There are 63 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 63 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
17% |
| 9/10 | 15 |
|
24% |
| 8/10 | 27 |
|
43% |
| 7/10 | 3 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 3 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
81.59% Average
The raw data average (mean) for all the Brighton Domain valid reviews is 81.59% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 63 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 4 |
|
80% |
| 7/10 | 1 |
|
20% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.00% Average
The raw data average (mean) for all the Brighton Domain face-to-face reviews is 78.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Phoebe | 10/10 | 171 days | 100% |
| Hugo | 8/10 | 202 days | 97% |
| Cholly | 8/10 | 354 days | 92% |
| Marie Perret | 8/10 | 384 days | 91% |
| Lea | 3/10 | 537 days | 46% |
| Kelsey Fisher | 9/10 | 568 days | 82% |
| Gt | 9/10 | 596 days | 80% |
| Meaghan | 8/10 | 658 days | 75% |
| Colin | 9/10 | 719 days | 71% |
| Lucy | 10/10 | 780 days | 66% |
| Jrod | 7/10 | 902 days | 50% |
| Alex Geraghty | 10/10 | 1267 days | 22% |
| Alydia | 8/10 | 1326 days | 18% |
| Jase | 8/10 | 1357 days | 17% |
| Brendon | 6/10 | 1449 days | 11% |
| Linda | 6/10 | 1692 days | 4% |
| Javier Williams | 8/10 | 1784 days | 4% |
| Elaine | 8/10 | 1845 days | 4% |
| Alice Anderson | 10/10 | 1876 days | 4% |
| Hannah Barnes | 8/10 | 1998 days | 4% |
| Pat Burns | 8/10 | 2029 days | 4% |
| Dirk Taubner | 10/10 | 2088 days | 4% |
| Babyinplug | 8/10 | 2088 days | 4% |
| Allie | 5/10 | 2088 days | 3% |
| Mazz | 9/10 | 2119 days | 4% |
| Martin | 10/10 | 2119 days | 4% |
| Ave | 8/10 | 2180 days | 3% |
| Sue | 8/10 | 2272 days | 3% |
| Stephen Lindsay | 7/10 | 2333 days | 3% |
| Owen | 9/10 | 2363 days | 3% |
| Julie Crawshaw | 8/10 | 2363 days | 3% |
| Steve Warndahl | 10/10 | 2394 days | 3% |
| Katherine | 9/10 | 2394 days | 3% |
| Rikke Hessellund, Denmark | 8/10 | 2394 days | 3% |
| Marken Marike | 10/10 | 2399 days | 3% |
| Sophie Keltie | 5/10 | 2420 days | 2% |
| Michael Jayaranjan | 8/10 | 2434 days | 3% |
| Andrew Furphy | 2/10 | 2469 days | 1% |
| Sophie Nightingale | 8/10 | 2512 days | 3% |
| corinne bossat | 8/10 | 2514 days | 3% |
| Joe Trigg | 9/10 | 2532 days | 3% |
| Suzanne Halfpenny | 10/10 | 2545 days | 3% |
| Jayraj Rau | 9/10 | 2605 days | 3% |
| Chloe Watson | 8/10 | 2640 days | 2% |
| Jo Dawson | 9/10 | 2653 days | 2% |
| Greg | 10/10 | 2694 days | 2% |
| Bruce Graham | 9/10 | 2702 days | 2% |
| Jo Gittins | 9/10 | 2756 days | 2% |
| Josephine Ayvadian | 8/10 | 2759 days | 2% |
| Rogina de Jong | 9/10 | 2808 days | 2% |
| Trent O'Keeffe | 9/10 | 2808 days | 2% |
| Jos Tolboom | 9/10 | 2821 days | 2% |
| Marina | 8/10 | 3150 days | 1% |
| Sarah Gurney | 5/10 | 3223 days | 1% |
| Steve Warren | 8/10 | 3306 days | 1% |
| Sheila Galpin | 8/10 | 3853 days | 0% |
| Ann Barrett | 7/10 | 3854 days | 0% |
| Malcolm & Susan | 9/10 | 3855 days | 0% |
| tracey aylmer | 8/10 | 3855 days | 0% |
| Michael Uebe | 8/10 | 3886 days | 0% |
| Andrea Hiemer | 8/10 | 3890 days | 0% |
| Jean Batiste Le meur | 8/10 | 3903 days | 0% |
| Karen Bailey | 10/10 | 3914 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Brighton Domain does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.