Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2174 days | 43% |
| Andrew Hammond | 9/10 | 2296 days | 100% |
| Josh Mills | 9/10 | 3209 days | 56% |
| Alex Hah | 9/10 | 3251 days | 54% |
| Nicola | 6/10 | 3257 days | 47% |
| Jair | 10/10 | 3279 days | 53% |
| Louise Walker | 10/10 | 3300 days | 52% |
| Hazel Norman | 10/10 | 3340 days | 50% |
| Gavin Moffatt | 7/10 | 3551 days | 37% |
| Jeeyoung Kim | 10/10 | 3561 days | 39% |
| Kim Rasun | 10/10 | 3561 days | 39% |
| Anke Vater | 7/10 | 3565 days | 36% |
| Joerg | 7/10 | 3566 days | 36% |
| George Bellwood | 10/10 | 3566 days | 39% |
| Katrina | 8/10 | 3582 days | 38% |
| Leonie Prendeville | 6/10 | 3611 days | 32% |
| Ivan Dupont | 9/10 | 3616 days | 36% |
| Madita and Lisann | 9/10 | 3650 days | 35% |
| Andy Jobst | 6/10 | 4031 days | 14% |
| Antoine Vernay | 3/10 | 4036 days | 9% |
| Andrew Kermode | 9/10 | 4184 days | 9% |
| Patricia Erni | 10/10 | 4284 days | 4% |
| Robert Erni | 10/10 | 4284 days | 4% |
| Manuel Bleiker | 9/10 | 4284 days | 4% |
| Laura Metz | 10/10 | 4319 days | 2% |
| Hubertus Thost | 9/10 | 4319 days | 2% |
| Emma Wallace | 10/10 | 4340 days | 1% |
| Michael Sheridan | 10/10 | 4346 days | 1% |
| Ben Sheridan | 8/10 | 4346 days | 1% |
| Ruben Garcia Raiuiro | 8/10 | 4355 days | 1% |
| Anne and Steve Bartlett | 9/10 | 4357 days | 0% |
| Nicolas Trezeguet | 7/10 | 4366 days | 0% |
| hendrik king | 8/10 | 4579 days | 24% |
| Andy Cummins | 10/10 | 4658 days | 24% |
| Sharyn Crosby | 10/10 | 4671 days | 24% |
| Guillot | 8/10 | 4678 days | 24% |
| Michal Maly | 9/10 | 4697 days | 24% |
| Karin Genyn | 10/10 | 4747 days | 24% |
| Michael Kretzschmar | 9/10 | 4747 days | 24% |
| Tom and Jemima Rawlings | 8/10 | 4752 days | 24% |
| Franz Schueler | 10/10 | 4753 days | 24% |
| Meryem Buchwitz | 10/10 | 4774 days | 24% |
| Karsten Meyer | 8/10 | 4776 days | 24% |
| Michel Vourbraak | 5/10 | 4777 days | 18% |
| TheHoon | 9/10 | 5005 days | 24% |
| Simon Rawlinson | 10/10 | 5017 days | 24% |
| Norman UK | 10/10 | 5028 days | 24% |
| Larry Curtiss | 10/10 | 5033 days | 24% |
| Madeleine Mueller | 10/10 | 5041 days | 24% |
| Jaap & Susanne | 8/10 | 5045 days | 24% |
| Anne King | 6/10 | 5045 days | 21% |
| Fleming Lauridsen | 9/10 | 5045 days | 24% |
| Robert & Bridget Holden | 9/10 | 5045 days | 24% |
| Howell Davies | 10/10 | 5045 days | 24% |
| Linda Kosters | 10/10 | 5045 days | 24% |
| Aridne Giraud | 9/10 | 5048 days | 24% |
| Kolen | 10/10 | 5048 days | 24% |
| Helen Chilton | 8/10 | 5053 days | 24% |
| Tim Gamblen | 10/10 | 5053 days | 24% |
| Jonathan Philp | 7/10 | 5057 days | 23% |
| Clemens | 6/10 | 5058 days | 21% |
| Heike | 10/10 | 5060 days | 24% |
| Frank & Julia | 7/10 | 5064 days | 23% |
| FlyKiwiFly | 7/10 | 5065 days | 23% |
| joerem | 5/10 | 5065 days | 18% |
| Colin Jenkins | 8/10 | 5076 days | 24% |
| deJong | 8/10 | 5131 days | 24% |
| Gerard Crothers | 10/10 | 5134 days | 24% |
| Christoph | 7/10 | 5136 days | 23% |
| Steve | 9/10 | 5141 days | 24% |
| Helle Thomsen | 10/10 | 5143 days | 24% |
| Wendy Ashmore | 10/10 | 5143 days | 24% |
| James McColl | 6/10 | 5157 days | 21% |
| katel86 | 10/10 | 5218 days | 24% |
| Kimberly St Louis | 10/10 | 5341 days | 24% |
| Sam papworth | 10/10 | 5370 days | 24% |
| Josephine Hartley | 1/10 | 5370 days | 9% |
| Nicola Young | 5/10 | 5370 days | 18% |
| Schury | 10/10 | 5373 days | 24% |
| Rob O'Neill | 9/10 | 5373 days | 24% |
| Katarina Bokor | 10/10 | 5379 days | 24% |
| Sue Carren | 8/10 | 5379 days | 24% |
| Mark Franklin | 8/10 | 5379 days | 24% |
| Emma Cross | 9/10 | 5381 days | 24% |
| John & Lorraine | 8/10 | 5381 days | 24% |
| Hanggi | 9/10 | 5382 days | 24% |
| Julie and Russ Charles | 10/10 | 5384 days | 24% |
| Berger | 10/10 | 5386 days | 24% |
| Juliane Kleiu | 10/10 | 5392 days | 24% |
| Claudia | 10/10 | 5392 days | 24% |
| Siggi Wick | 10/10 | 5393 days | 24% |
| Birga | 9/10 | 5399 days | 24% |
| Cameron and Kim | 10/10 | 5401 days | 24% |
| Ebi & Beate | 8/10 | 5402 days | 24% |
| taniadeanryanbrittany | 8/10 | 5402 days | 24% |
| Alice Galley | 8/10 | 5405 days | 24% |
| Alice | 9/10 | 5406 days | 24% |
| Alexander & Stephanie | 8/10 | 5407 days | 24% |
| Lauren Pestell | 8/10 | 5409 days | 24% |
| Bob Warne | 9/10 | 5413 days | 24% |
| Jol Balder | 4/10 | 5418 days | 16% |
| Irene and Thib Schneider | 9/10 | 5418 days | 24% |
| Doris Schollenberger | 9/10 | 5420 days | 24% |
| Roger Lows | 9/10 | 5421 days | 24% |
| Glenn | 9/10 | 5421 days | 24% |
| Ryan Tull | 7/10 | 5425 days | 23% |
| Hull | 10/10 | 5425 days | 24% |
| Brandt | 10/10 | 5427 days | 24% |
| Emma Wilkinson | 6/10 | 5429 days | 21% |
| Lyndell | 9/10 | 5492 days | 24% |
| KAA | 10/10 | 5553 days | 24% |
| Andrew Hammond | 10/10 | 5553 days | 24% |
| kristy | 9/10 | 5583 days | 24% |
| Behrenot | 8/10 | 5684 days | 24% |
| M Schram | 7/10 | 5685 days | 23% |
| garfield | 9/10 | 5706 days | 24% |
| BelindaT | 10/10 | 5714 days | 24% |
| nuwee | 9/10 | 5736 days | 24% |
| Hana Vokata | 10/10 | 5741 days | 24% |
| Wyss A | 10/10 | 5748 days | 24% |
| katrina Marshall | 9/10 | 5753 days | 24% |
| Pam & Norman | 9/10 | 5760 days | 24% |
| Chris Bil | 10/10 | 5762 days | 24% |
| Sue S | 8/10 | 5762 days | 24% |
| Rod C | 10/10 | 5765 days | 24% |
| Richard | 5/10 | 5771 days | 18% |
| Doris Resch | 10/10 | 5773 days | 24% |
| Matthiis & Femke | 8/10 | 5774 days | 24% |
| Ed & Pat Mitchell | 9/10 | 5775 days | 24% |
| Jenny | 8/10 | 5775 days | 24% |
| Neal | 10/10 | 5780 days | 24% |
| Yona | 7/10 | 5781 days | 23% |
| Mathias | 10/10 | 5782 days | 24% |
| Jamie | 10/10 | 5787 days | 24% |
| Lewis | 10/10 | 5788 days | 24% |
| kararina Kosten | 9/10 | 5789 days | 24% |
| Vincente Garrido | 7/10 | 5790 days | 23% |
| Ingrid Overes | 9/10 | 5794 days | 24% |
| S Luis Van Oler | 9/10 | 5800 days | 24% |
| nigelst | 9/10 | 5801 days | 24% |
| Dale W | 8/10 | 5804 days | 24% |
| Omar Frenchy | 9/10 | 5804 days | 24% |
| Marons | 7/10 | 5846 days | 23% |
| Sena | 7/10 | 5867 days | 23% |
| Kyle Riseley | 8/10 | 5868 days | 24% |
| Rebecca Jenner | 8/10 | 5868 days | 24% |
| Carl and Angela Rapihana | 6/10 | 5880 days | 21% |
| nancyburns | 10/10 | 5887 days | 24% |
| marleen451 | 9/10 | 5918 days | 24% |
| Jackie Anderson | 10/10 | 5948 days | 24% |
| bogaard | 8/10 | 5983 days | 24% |
| Katie | 10/10 | 6040 days | 24% |
| Charles Lyne | 10/10 | 6071 days | 24% |
| TillE412 | 10/10 | 6086 days | 24% |
| ElleGermany | 9/10 | 6089 days | 24% |
| JonK | 10/10 | 6089 days | 24% |
| BeckieM | 9/10 | 6091 days | 24% |
| Anji Sprinks | 9/10 | 6098 days | 24% |
| SteveB | 10/10 | 6101 days | 24% |
| annysp | 10/10 | 6101 days | 24% |
| davidne | 6/10 | 6101 days | 21% |
| Jeremy | 9/10 | 6102 days | 24% |
| Daniel | 9/10 | 6108 days | 24% |
| Richard | 9/10 | 6111 days | 24% |
| MichaelS1 | 9/10 | 6117 days | 24% |
| ChrisD | 10/10 | 6117 days | 24% |
| AstridVG | 8/10 | 6118 days | 24% |
| Lucas | 9/10 | 6118 days | 24% |
| StijnH | 7/10 | 6118 days | 23% |
| TobiasK | 8/10 | 6120 days | 24% |
| Michael | 9/10 | 6126 days | 24% |
| amyd | 9/10 | 6132 days | 24% |
| Linda | 6/10 | 6133 days | 21% |
| Kelly | 10/10 | 6134 days | 24% |
| CarleyJ | 7/10 | 6135 days | 23% |
| VictoriaH | 9/10 | 6136 days | 24% |
| RobC1 | 7/10 | 6136 days | 23% |
| JoT | 8/10 | 6136 days | 24% |
| RobH | 7/10 | 6137 days | 23% |
| Eileen Harris | 9/10 | 6140 days | 24% |
| Brian | 10/10 | 6141 days | 24% |
| Amanda Williams | 10/10 | 6142 days | 24% |
| CarinnaGermany | 7/10 | 6143 days | 23% |
| Trevor | 10/10 | 6145 days | 24% |
| David | 7/10 | 6150 days | 23% |
| Conway | 9/10 | 6152 days | 24% |
| Ralf | 9/10 | 6154 days | 24% |
| Christina | 10/10 | 6166 days | 24% |
| John | 10/10 | 6171 days | 24% |
| Jon | 8/10 | 6173 days | 24% |
| Karen | 8/10 | 6173 days | 24% |
| Bernd | 6/10 | 6175 days | 21% |
| Kori | 8/10 | 6214 days | 24% |
| David | 7/10 | 6215 days | 23% |
| Dan | 9/10 | 6233 days | 24% |
| Nicole | 6/10 | 6236 days | 21% |
| Stephanie Schikora | 10/10 | 6244 days | 24% |
| Gaurav M | 7/10 | 6264 days | 23% |
| Kate | 7/10 | 6288 days | 23% |
| Robin | 10/10 | 6291 days | 24% |
| Mike | 9/10 | 6297 days | 24% |
| Felicity | 8/10 | 6299 days | 24% |
| Suyin | 10/10 | 6299 days | 24% |
| Fothergill | 7/10 | 6308 days | 23% |
| Christopher | 8/10 | 6312 days | 24% |
| James | 9/10 | 6312 days | 24% |
| jillian | 6/10 | 6321 days | 21% |
| Andy | 7/10 | 6334 days | 23% |
| loumac | 8/10 | 6337 days | 24% |
| Gray | 10/10 | 6337 days | 24% |
| Lucchi | 3/10 | 6354 days | 13% |
| Ashlee Roberts | 10/10 | 6398 days | 24% |
| L1z4rd | 10/10 | 6432 days | 24% |
| Kori Barton | 7/10 | 6443 days | 23% |
| Franz | 9/10 | 6472 days | 24% |
| Daniela | 6/10 | 6477 days | 21% |
| Daniel | 10/10 | 6481 days | 24% |
| Wendy | 6/10 | 6485 days | 21% |
| Mikel | 6/10 | 6485 days | 21% |
| Dunet | 9/10 | 6485 days | 24% |
| Jeanette | 8/10 | 6487 days | 24% |
| Christian | 7/10 | 6488 days | 23% |
| Neil | 6/10 | 6492 days | 21% |
| Marian Mckinney | 8/10 | 6494 days | 24% |
| Stephanie Grisel | 9/10 | 6494 days | 24% |
| Dirk | 10/10 | 6500 days | 24% |
| Jurg Meister | 5/10 | 6501 days | 18% |
| Lisa Tame | 7/10 | 6502 days | 23% |
| Steven | 10/10 | 6502 days | 24% |
| Ian and Judy | 10/10 | 6502 days | 24% |
| Erwin de Kleijn | 8/10 | 6507 days | 24% |
| Reina Lohaye | 8/10 | 6516 days | 24% |
| Marc Hertogs | 7/10 | 6517 days | 23% |
| V Wood | 5/10 | 6517 days | 18% |
| paulonline | 8/10 | 6519 days | 24% |
| Pauline Thai | 10/10 | 6520 days | 24% |
| Bex | 9/10 | 6529 days | 24% |
| Stephen Brightman | 9/10 | 6529 days | 24% |
| Madeleine Rowland | 10/10 | 6529 days | 24% |
| Swen Schroder | 8/10 | 6541 days | 24% |
| Tim | 10/10 | 6541 days | 24% |
| Bronwyn Gaby | 8/10 | 6547 days | 24% |
| Ard | 7/10 | 6576 days | 23% |
| Patricia Leighton | 10/10 | 6703 days | 24% |
| Andy Chapman | 8/10 | 6703 days | 24% |
| Tanja | 4/10 | 6807 days | 16% |
| Alan | 7/10 | 6812 days | 23% |
| Svenja | 6/10 | 6817 days | 21% |
| Michael | 8/10 | 6819 days | 24% |
| Akiko&Shibotsu | 9/10 | 6819 days | 24% |
| Roger&Shirley | 8/10 | 6825 days | 24% |
| Fred | 9/10 | 6831 days | 24% |
| Kathryn | 7/10 | 6834 days | 23% |
| Michaela | 8/10 | 6855 days | 24% |
| Ian | 7/10 | 6855 days | 23% |
| Pete | 8/10 | 6855 days | 24% |
| Anne | 9/10 | 6855 days | 24% |
| Malon | 7/10 | 6857 days | 23% |
| Vibeke | 8/10 | 6866 days | 24% |
| beesom | 10/10 | 6867 days | 24% |
| Hirsh | 9/10 | 6871 days | 24% |
| Kerry | 5/10 | 6876 days | 18% |
| Alison | 8/10 | 6876 days | 24% |
| Jim | 10/10 | 6877 days | 24% |
| Peter&Amy | 7/10 | 6877 days | 23% |
| Franz-Josef | 10/10 | 6883 days | 24% |
| Marc | 5/10 | 6884 days | 18% |
| JuanPablo | 9/10 | 6890 days | 24% |
| Moritz | 10/10 | 8263 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.