Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Aroha Luxury New Zealand Tours.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Aroha Luxury New Zealand Tours

Valid Reviews

70 Valid Reviews

The Aroha Luxury New Zealand Tours experience has a total of 70 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 70 valid reviews:

Rating Count Percentage
10/10 61
87%
9/10 8
11%
8/10 1
1%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

98.57% Average

The raw data average (mean) for all the Aroha Luxury New Zealand Tours valid reviews is 98.57% and is based on 70 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

98.82%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Minesh Govenji 10/10 1786 days 100%
Srikant 10/10 1786 days 100%
Meir Boukris 9/10 1847 days 96%
Shravan Shetty 10/10 1878 days 96%
Mariano 10/10 1970 days 93%
Océane 10/10 2031 days 90%
Elyce Rotella 10/10 2092 days 88%
Nir 10/10 2120 days 87%
Lisa Hanline 10/10 2212 days 83%
Jaime G. del Rosario 10/10 2243 days 82%
Bob and Joyce Kroencke, USA 10/10 2457 days 74%
John M 10/10 2516 days 72%
Vivien Kalvaria 9/10 2547 days 70%
Stephen Forte 10/10 2577 days 69%
Christian 10/10 3187 days 46%
gloria tseng 10/10 3887 days 19%
Steven Hucik 10/10 3946 days 16%
Brid Devlin 9/10 3946 days 16%
David McLemore 10/10 3946 days 16%
Carrie 10/10 3946 days 16%
Ed 10/10 3977 days 15%
reviewer 10/10 4008 days 14%
Felicia Ng 10/10 4038 days 13%
Timmy & Megan 10/10 4038 days 13%
Christian 10/10 4038 days 13%
anton prawira 9/10 4130 days 9%
june isono 9/10 4161 days 8%
Cynthia Nardelli 10/10 4161 days 8%
angeline_ang 9/10 4191 days 7%
Alex London 8/10 4283 days 3%
Sharon K 10/10 4283 days 3%
Terry Bryk 10/10 4311 days 2%
Philips 10/10 4342 days 1%
scott 10/10 4373 days 0%
Courtney1 10/10 4434 days 19%
aurbanes 10/10 4495 days 19%
joanhsieh 10/10 4526 days 19%
Varda Mehta 10/10 4526 days 19%
raminderrayar 10/10 4587 days 19%
PegTraveller 10/10 4587 days 19%
Shaunhk 10/10 4617 days 19%
arlenemattera 10/10 4617 days 19%
MBaum735 10/10 4648 days 19%
terig 10/10 4677 days 19%
tfeng 9/10 4677 days 19%
james09173 10/10 4769 days 19%
Lei 10/10 4830 days 19%
shlomo iager 10/10 4830 days 19%
gigirup 10/10 4830 days 19%
pinecliffs 10/10 5042 days 19%
GiancarloB 10/10 5042 days 19%
Maria_in_HongKong 10/10 5042 days 19%
gtspencer 10/10 5073 days 19%
dgreddy 10/10 5104 days 19%
nancy33 10/10 5165 days 19%
PrettyPrincess 10/10 5195 days 19%
NawshirMirza 10/10 5287 days 19%
barbarakburtb 10/10 5348 days 19%
clive903 10/10 5469 days 19%
Carlos 10/10 5469 days 19%
Jody 10/10 5530 days 19%
Holdenluvr 10/10 5744 days 19%
Irina 10/10 5803 days 19%
franz_renate 10/10 5864 days 19%
harpal 10/10 6048 days 19%
enngee 10/10 6230 days 19%
shivaniagarwala 10/10 6322 days 19%
primarosa 10/10 6565 days 19%
gilluncles 9/10 6626 days 19%
Mohan_Leela_KamnaKrishnan 10/10 6809 days 19%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Aroha Luxury New Zealand Tours experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.05% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Aroha Luxury New Zealand Tours experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Aroha Luxury New Zealand Tours experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

0.46% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.