Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Aroha Luxury New Zealand Tours.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Aroha Luxury New Zealand Tours

Valid Reviews

70 Valid Reviews

The Aroha Luxury New Zealand Tours experience has a total of 70 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 70 valid reviews:

Rating Count Percentage
10/10 61
87%
9/10 8
11%
8/10 1
1%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

98.57% Average

The raw data average (mean) for all the Aroha Luxury New Zealand Tours valid reviews is 98.57% and is based on 70 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

98.81%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Minesh Govenji 10/10 1764 days 100%
Srikant 10/10 1764 days 100%
Meir Boukris 9/10 1825 days 95%
Shravan Shetty 10/10 1856 days 95%
Mariano 10/10 1948 days 91%
Océane 10/10 2009 days 89%
Elyce Rotella 10/10 2070 days 87%
Nir 10/10 2098 days 86%
Lisa Hanline 10/10 2190 days 82%
Jaime G. del Rosario 10/10 2221 days 81%
Bob and Joyce Kroencke, USA 10/10 2435 days 73%
John M 10/10 2493 days 71%
Vivien Kalvaria 9/10 2524 days 69%
Stephen Forte 10/10 2554 days 68%
Christian 10/10 3164 days 45%
gloria tseng 10/10 3865 days 18%
Steven Hucik 10/10 3924 days 16%
Brid Devlin 9/10 3924 days 16%
David McLemore 10/10 3924 days 16%
Carrie 10/10 3924 days 16%
Ed 10/10 3955 days 15%
reviewer 10/10 3986 days 14%
Felicia Ng 10/10 4016 days 13%
Timmy & Megan 10/10 4016 days 13%
Christian 10/10 4016 days 13%
anton prawira 9/10 4108 days 9%
june isono 9/10 4139 days 8%
Cynthia Nardelli 10/10 4139 days 8%
angeline_ang 9/10 4169 days 7%
Alex London 8/10 4261 days 3%
Sharon K 10/10 4261 days 3%
Terry Bryk 10/10 4289 days 2%
Philips 10/10 4320 days 1%
scott 10/10 4351 days 0%
Courtney1 10/10 4412 days 18%
aurbanes 10/10 4473 days 18%
joanhsieh 10/10 4504 days 18%
Varda Mehta 10/10 4504 days 18%
raminderrayar 10/10 4565 days 18%
PegTraveller 10/10 4565 days 18%
Shaunhk 10/10 4595 days 18%
arlenemattera 10/10 4595 days 18%
MBaum735 10/10 4626 days 18%
terig 10/10 4655 days 18%
tfeng 9/10 4655 days 18%
james09173 10/10 4747 days 18%
Lei 10/10 4808 days 18%
shlomo iager 10/10 4808 days 18%
gigirup 10/10 4808 days 18%
pinecliffs 10/10 5020 days 18%
GiancarloB 10/10 5020 days 18%
Maria_in_HongKong 10/10 5020 days 18%
gtspencer 10/10 5051 days 18%
dgreddy 10/10 5082 days 18%
nancy33 10/10 5143 days 18%
PrettyPrincess 10/10 5173 days 18%
NawshirMirza 10/10 5265 days 18%
barbarakburtb 10/10 5326 days 18%
clive903 10/10 5447 days 18%
Carlos 10/10 5447 days 18%
Jody 10/10 5508 days 18%
Holdenluvr 10/10 5722 days 18%
Irina 10/10 5781 days 18%
franz_renate 10/10 5842 days 18%
harpal 10/10 6026 days 18%
enngee 10/10 6208 days 18%
shivaniagarwala 10/10 6300 days 18%
primarosa 10/10 6543 days 18%
gilluncles 9/10 6604 days 18%
Mohan_Leela_KamnaKrishnan 10/10 6787 days 18%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Aroha Luxury New Zealand Tours experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.84% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Aroha Luxury New Zealand Tours experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Aroha Luxury New Zealand Tours experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.78%
198 -3.80%
199 -3.82%
200 -3.84%
201 -3.86%
202 -3.88%
203 -3.90%

Balancing Adjustment

0.44% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.