G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wharariki Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wharariki Beach Holiday Park
Valid Reviews
63 Valid Reviews
The Wharariki Beach Holiday Park experience has a total of 65 reviews. There are 63 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 63 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
16% |
| 9/10 | 17 |
|
27% |
| 8/10 | 12 |
|
19% |
| 7/10 | 6 |
|
10% |
| 6/10 | 6 |
|
10% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 3 |
|
5% |
| 2/10 | 1 |
|
2% |
| 1/10 | 2 |
|
3% |
74.29% Average
The raw data average (mean) for all the Wharariki Beach Holiday Park valid reviews is 74.29% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 63 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 7 |
|
39% |
| 8/10 | 4 |
|
22% |
| 7/10 | 2 |
|
11% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 1 |
|
6% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.89% Average
The raw data average (mean) for all the Wharariki Beach Holiday Park face-to-face reviews is 78.89% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Noel Robertson | 1/10 | 174 days | 42% |
| Pauline | 10/10 | 266 days | 100% |
| Lothar Valentijn | 9/10 | 752 days | 70% |
| Jill and Keith | 5/10 | 1025 days | 33% |
| Oonagh | 9/10 | 1056 days | 40% |
| Phil | 9/10 | 1301 days | 21% |
| Kysha | 7/10 | 1727 days | 5% |
| Tuomas Saarela | 6/10 | 1756 days | 5% |
| Rosey | 3/10 | 1787 days | 3% |
| Sabine | 8/10 | 1787 days | 5% |
| Julianne McKie | 9/10 | 1879 days | 5% |
| Gaudenz Schnell | 5/10 | 2092 days | 4% |
| Elin | 10/10 | 2093 days | 5% |
| Marie van Tol | 10/10 | 2121 days | 5% |
| Jess | 8/10 | 2152 days | 4% |
| Rob | 10/10 | 2183 days | 4% |
| Rosamund Gilligan | 8/10 | 2212 days | 4% |
| Nick Lange | 1/10 | 2213 days | 2% |
| Stefano Clerici | 10/10 | 2336 days | 4% |
| Luis Vigil Vidal | 9/10 | 2500 days | 3% |
| Blu Ice | 6/10 | 2566 days | 3% |
| Artemis | 9/10 | 2792 days | 3% |
| Andy Kubic | 8/10 | 2829 days | 3% |
| Lorraine Atherton | 9/10 | 2881 days | 3% |
| York Tüchelmann | 8/10 | 3128 days | 2% |
| Liz Barnett | 9/10 | 3187 days | 2% |
| Volker Stroenisch | 3/10 | 3194 days | 1% |
| Carl Opitz | 5/10 | 3199 days | 2% |
| Sarah Rutherford | 9/10 | 3242 days | 2% |
| Matthew Hallowell | 7/10 | 3245 days | 2% |
| Ron Web | 9/10 | 3309 days | 2% |
| Fay Young | 2/10 | 3372 days | 1% |
| CMG | 6/10 | 3522 days | 1% |
| Bernard Duinkerken | 4/10 | 3523 days | 1% |
| Robert Warner | 6/10 | 3612 days | 1% |
| Tanneke Lyppens | 9/10 | 3619 days | 2% |
| Vera Witek | 10/10 | 3631 days | 1% |
| Kathy Hart | 6/10 | 3858 days | 1% |
| Caroline Jonsson | 9/10 | 3887 days | 1% |
| Jonny Ronnblom | 9/10 | 3887 days | 1% |
| Brita Topp | 8/10 | 3888 days | 1% |
| Paula Renton | 4/10 | 3895 days | 0% |
| Philip Schumann | 10/10 | 3915 days | 1% |
| Angelika Bottcher | 3/10 | 3984 days | 0% |
| Jonathan | 8/10 | 4070 days | 1% |
| ozelmer | 10/10 | 4131 days | 0% |
| Tony Graham | 7/10 | 4223 days | 0% |
| Frederic Birke | 7/10 | 4286 days | 0% |
| Glenn Surzur | 8/10 | 4286 days | 0% |
| Caderet | 8/10 | 4286 days | 0% |
| Luisa | 9/10 | 4289 days | 0% |
| Sohie | 9/10 | 4289 days | 0% |
| Tanja Rudolf | 8/10 | 4362 days | 0% |
| gareth williams | 7/10 | 4435 days | 1% |
| Loesje | 8/10 | 4496 days | 1% |
| Peter Adams | 8/10 | 4643 days | 1% |
| Schael | 9/10 | 4653 days | 1% |
| lols512 | 10/10 | 4709 days | 1% |
| Powerfamily | 5/10 | 4893 days | 1% |
| John Reilly | 9/10 | 4966 days | 1% |
| Kornelia Kirf | 6/10 | 5005 days | 1% |
| Paul Smith | 7/10 | 5021 days | 1% |
| chrissie2011 | 10/10 | 5074 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wharariki Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Wharariki Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wharariki Beach Holiday Park experience has been adjusted for 155 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 152 | -3.08% |
| 153 | -3.10% |
| 154 | -3.12% |
| 155 | -3.14% |
| 156 | -3.16% |
| 157 | -3.18% |
| 158 | -3.20% |
| … | … |
Balancing Adjustment
4.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.