Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Skydive Franz.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Skydive Franz

Valid Reviews

71 Valid Reviews

The Skydive Franz experience has a total of 72 reviews. There are 71 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 71 valid reviews:

Rating Count Percentage
10/10 62
87%
9/10 2
3%
8/10 4
6%
7/10 1
1%
6/10 0
0%
5/10 1
1%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

96.62% Average

The raw data average (mean) for all the Skydive Franz valid reviews is 96.62% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 71 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 7
58%
9/10 1
8%
8/10 3
25%
7/10 1
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the Skydive Franz face-to-face reviews is 91.67% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.52%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sarah Brunn 4/10 1767 days 100%
Renoit Besnard 10/10 3153 days 49%
Nadja 9/10 3188 days 47%
Laura Sturm 8/10 3252 days 44%
Dan 10/10 3279 days 44%
James Hennessy 10/10 3452 days 53%
Charlotte Anderson 10/10 3838 days 30%
isabel Zander 8/10 3867 days 19%
Calvin Becker 7/10 3867 days 18%
Kama Gillbanks-Hetaraka 10/10 3899 days 27%
Madolyn Van Renswoude 10/10 3989 days 21%
enjoy New Zealand 9/10 4111 days 14%
kenken 10/10 4111 days 14%
Evelina Johansson 10/10 4263 days 3%
Ray Y 8/10 4264 days 5%
Cherlyn Chong 5/10 4292 days 2%
harrisonhbg 10/10 4354 days 0%
beckip 10/10 4476 days 28%
dirkkurbs 10/10 4507 days 28%
hilal 10/10 4598 days 28%
michelebane 10/10 4598 days 28%
Green UK 10/10 4610 days 20%
Laura vanGool 10/10 4614 days 20%
Rodica 10/10 4629 days 28%
anNick 10/10 4629 days 28%
franzjosef 10/10 4658 days 28%
agent75 10/10 4658 days 28%
CCalcott 10/10 4720 days 28%
AnnL 10/10 4720 days 28%
MiNa 10/10 4720 days 28%
jimbp79 10/10 4720 days 28%
rob123 10/10 4720 days 28%
walby 10/10 4750 days 28%
CBG 10/10 4750 days 28%
Sophie 10/10 4750 days 28%
petra163 10/10 4750 days 28%
clipi 10/10 4811 days 28%
Cesar 10/10 4811 days 28%
aoifeoh 10/10 4811 days 28%
Amy_NolanF 10/10 4811 days 28%
Nick12 10/10 4842 days 28%
Kiwi_debstar 10/10 4842 days 28%
RoryZFulcher 10/10 4873 days 28%
Vanina 10/10 4934 days 28%
Shikane 10/10 4934 days 28%
MeganJane_85 10/10 4934 days 28%
Karen_Tang 10/10 4964 days 28%
Helen and Graham 10/10 4979 days 20%
martin964 10/10 4995 days 28%
Edwards 8/10 5002 days 19%
Philli 10/10 5023 days 28%
traveljunkie 10/10 5023 days 28%
Wendy5nz 10/10 5054 days 28%
Spark74 10/10 5054 days 28%
jamcox 10/10 5054 days 28%
foycie 10/10 5054 days 28%
jollyholli 10/10 5054 days 28%
Liv 10/10 5054 days 28%
damian98 10/10 5054 days 28%
Marilyn 10/10 5085 days 28%
jennawaz 10/10 5085 days 28%
Klyster 10/10 5085 days 28%
lisaeadie 10/10 5085 days 28%
mcrush 10/10 5115 days 28%
jorge keops 10/10 5115 days 28%
Jana 10/10 5115 days 28%
Jenna1209 10/10 5115 days 28%
aclooney 10/10 5115 days 28%
jillmarie 10/10 5115 days 28%
kieron147 10/10 5146 days 28%
Mathias 10/10 5375 days 20%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skydive Franz experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.88% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Skydive Franz experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Skydive Franz experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.82%
198 -3.84%
199 -3.86%
200 -3.88%
201 -3.90%
202 -3.92%
203 -3.94%

Balancing Adjustment

0.79% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.