Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Ngāti Toa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Ngāti Toa
Valid Reviews
59 Valid Reviews
The Ngāti Toa experience has a total of 61 reviews. There are 59 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
24% |
| 9/10 | 11 |
|
19% |
| 8/10 | 17 |
|
29% |
| 7/10 | 11 |
|
19% |
| 6/10 | 5 |
|
8% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.54% Average
The raw data average (mean) for all the Ngāti Toa valid reviews is 82.54% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 59 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
22% |
| 9/10 | 2 |
|
22% |
| 8/10 | 1 |
|
11% |
| 7/10 | 2 |
|
22% |
| 6/10 | 2 |
|
22% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Ngāti Toa face-to-face reviews is 80.00% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sylvie K | 10/10 | 77 days | 100% |
| Elodie | 10/10 | 199 days | 98% |
| May | 8/10 | 319 days | 93% |
| Dora | 8/10 | 319 days | 93% |
| Morgane | 8/10 | 350 days | 91% |
| Andgy Sloan | 9/10 | 381 days | 91% |
| Amanda | 8/10 | 381 days | 90% |
| Rose | 9/10 | 685 days | 73% |
| Patrick | 7/10 | 747 days | 64% |
| DBennie | 8/10 | 961 days | 47% |
| Elke | 6/10 | 991 days | 39% |
| Stephanie G | 8/10 | 1022 days | 41% |
| Fletch | 7/10 | 1050 days | 37% |
| Renate Gabriel | 10/10 | 1050 days | 39% |
| Nicolas Ribes | 9/10 | 1050 days | 39% |
| Andi | 8/10 | 1050 days | 39% |
| JW4070 | 10/10 | 1112 days | 34% |
| Tiffndoll | 7/10 | 1446 days | 12% |
| Chichi87 | 10/10 | 1811 days | 5% |
| Katharina Müller | 5/10 | 2117 days | 3% |
| Richard & Chris, UK | 7/10 | 2177 days | 4% |
| angelika19 | 9/10 | 2269 days | 4% |
| Julianne McKie | 8/10 | 2269 days | 4% |
| Tills | 7/10 | 2269 days | 4% |
| Andy and Julia | 10/10 | 2451 days | 4% |
| Pedro | 10/10 | 2483 days | 4% |
| Brian Palmer | 7/10 | 2542 days | 3% |
| Haru Ito | 8/10 | 2861 days | 3% |
| Geoff Steele | 10/10 | 3028 days | 3% |
| Michael Smith | 7/10 | 3031 days | 2% |
| Lucie B | 8/10 | 3168 days | 2% |
| Andy Bond | 6/10 | 3251 days | 2% |
| Jos Tolboom | 9/10 | 3267 days | 2% |
| Daniel Baeyens | 9/10 | 3272 days | 2% |
| David Coyle | 10/10 | 3292 days | 2% |
| S Webb | 10/10 | 3305 days | 2% |
| Mr and Mrs B | 8/10 | 3338 days | 2% |
| Eva Rodrigues Lima | 6/10 | 3562 days | 1% |
| Jon Puttick | 10/10 | 3564 days | 2% |
| Ben Blackwell | 10/10 | 3573 days | 2% |
| Klaus Reuther | 9/10 | 3577 days | 1% |
| Debbie | 8/10 | 3606 days | 1% |
| Jo Batt | 8/10 | 3673 days | 1% |
| Megan | 10/10 | 3937 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3943 days | 1% |
| Melvin Spear | 9/10 | 3957 days | 1% |
| Wilma Senior | 7/10 | 4002 days | 1% |
| Manuela | 9/10 | 4030 days | 0% |
| bzh974 | 8/10 | 4033 days | 1% |
| Lee Whitley | 8/10 | 4217 days | 0% |
| Justin globalgauthiers.blogspot.com | 7/10 | 4278 days | 0% |
| Denisa Mecikova | 8/10 | 4283 days | 0% |
| Steffen | 7/10 | 4307 days | 0% |
| Manuel Bach | 6/10 | 4328 days | 0% |
| Frederic Gazzarin | 7/10 | 4333 days | 0% |
| Patricia Gazzarin | 9/10 | 4333 days | 0% |
| Alex Sheldon | 10/10 | 4334 days | 0% |
| Debora Grusler | 6/10 | 4338 days | 0% |
| Johannes J | 8/10 | 4490 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Ngāti Toa does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.