Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt Eden (Maungawhau).

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mount / Mt Eden (Maungawhau)

Valid Reviews

44 Valid Reviews

The Mount / Mt Eden (Maungawhau) experience has a total of 44 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 44 valid reviews:

Rating Count Percentage
10/10 8
18%
9/10 5
11%
8/10 17
39%
7/10 9
20%
6/10 5
11%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.45% Average

The raw data average (mean) for all the Mount / Mt Eden (Maungawhau) valid reviews is 80.45% and is based on 44 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

38 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 44 valid reviews, the experience has 38 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 38 face-to-face reviews:

Rating Count Percentage
10/10 8
21%
9/10 4
11%
8/10 13
34%
7/10 8
21%
6/10 5
13%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.53% Average

The raw data average (mean) for all the Mount / Mt Eden (Maungawhau) face-to-face reviews is 80.53% and is based on 38 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.82%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mario Schaeffer 8/10 2974 days 100%
Kathrin Herbst 8/10 2978 days 100%
Michael 7/10 3014 days 90%
Lucie Revay 9/10 3015 days 98%
Micha Kuster 8/10 3016 days 96%
Theresa Slaghekke 8/10 3027 days 95%
Sarah 7/10 3039 days 88%
Eva Neumann 7/10 3271 days 68%
Ana Coulee 8/10 3275 days 73%
Cecile Santiaux 8/10 3275 days 73%
Janina 10/10 3275 days 75%
Arthur 8/10 3275 days 73%
Maike W 9/10 3281 days 73%
Elbrich 6/10 3281 days 60%
Gerbrand Smidt 8/10 3284 days 72%
Thea Nicholas 7/10 3300 days 66%
Sebastian Reinhardy 6/10 3324 days 57%
Joris 9/10 3325 days 69%
Juro 9/10 3325 days 69%
Mark White 10/10 3327 days 70%
Melanie Kronbichler 7/10 3331 days 63%
Ruven Rintelmann 6/10 3331 days 56%
Dario Leyrer 6/10 3333 days 56%
David 8/10 3340 days 67%
Julie 9/10 3376 days 65%
Ahmed Mohsen Aly 8/10 3421 days 60%
Eva Marsikova 10/10 3658 days 40%
Marie Schmid 7/10 3688 days 33%
Laurent Arditi 8/10 3879 days 19%
Lola 10/10 4000 days 8%
Alisa 10/10 4000 days 8%
Garry Renton 10/10 4008 days 8%
Claire Dann 10/10 4091 days 0%
Christian 8/10 4390 days 19%
Selina Lott 6/10 4401 days 14%
Constanze 7/10 4401 days 17%
Andy Lever 8/10 4868 days 19%
Dogoneit 8/10 5097 days 19%
Liz & Jim 8/10 5122 days 19%
Matthew Franklin 8/10 5130 days 19%
Barry 7/10 5149 days 17%
Laura Walters 7/10 5520 days 17%
Mathias 8/10 5552 days 19%
Stefanie Micheler 10/10 5594 days 20%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Mount / Mt Eden (Maungawhau) does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

3.05% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.