Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lobster Inn.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Lobster Inn

Valid Reviews

14 Valid Reviews

The Lobster Inn experience has a total of 14 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 14 valid reviews:

Rating Count Percentage
10/10 1
7%
9/10 2
14%
8/10 3
21%
7/10 5
36%
6/10 1
7%
5/10 0
0%
4/10 1
7%
3/10 1
7%
2/10 0
0%
1/10 0
0%

71.43% Average

The raw data average (mean) for all the Lobster Inn valid reviews is 71.43% and is based on 14 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

5 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 14 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 5 face-to-face reviews:

Rating Count Percentage
10/10 1
20%
9/10 1
20%
8/10 2
40%
7/10 1
20%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.00% Average

The raw data average (mean) for all the Lobster Inn face-to-face reviews is 84.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

62.64%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Le 6/10 34 days 100%
Jago 9/10 1800 days 5%
Pau 3/10 2134 days 2%
Boa 7/10 2317 days 4%
Corina Sima 7/10 3206 days 2%
Volker Stroenisch 7/10 3215 days 2%
Paul Frost 7/10 3335 days 1%
María del Carmen Escandell 8/10 3388 days 1%
Luke Burgess 4/10 3462 days 1%
Lara Mroseck 7/10 3989 days 0%
Robert Geissler 8/10 3989 days 0%
Jim & Rebecca 8/10 5020 days 0%
Victoria Purver 9/10 5031 days 0%
Sally Hall 10/10 5441 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lobster Inn experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.26% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lobster Inn experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Lobster Inn experience has been adjusted for 13 days. Adjustments are according to the following table.

Days Adjustment
10 -0.20%
11 -0.22%
12 -0.24%
13 -0.26%
14 -0.29%
15 -0.31%
16 -0.33%

Balancing Adjustment

12.14% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

75%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.