Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discovery Lodge Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discovery Lodge Campground
Valid Reviews
63 Valid Reviews
The Discovery Lodge Campground experience has a total of 64 reviews. There are 63 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 63 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
22% |
| 9/10 | 12 |
|
19% |
| 8/10 | 12 |
|
19% |
| 7/10 | 12 |
|
19% |
| 6/10 | 7 |
|
11% |
| 5/10 | 1 |
|
2% |
| 4/10 | 3 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
3% |
| 1/10 | 0 |
|
0% |
77.94% Average
The raw data average (mean) for all the Discovery Lodge Campground valid reviews is 77.94% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 63 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
19% |
| 9/10 | 4 |
|
25% |
| 8/10 | 3 |
|
19% |
| 7/10 | 2 |
|
13% |
| 6/10 | 4 |
|
25% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Discovery Lodge Campground face-to-face reviews is 80.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mark | 7/10 | 294 days | 94% |
| Holly | 8/10 | 294 days | 99% |
| Kristin | 8/10 | 323 days | 98% |
| Fieke | 2/10 | 323 days | 46% |
| Janet Lewis | 10/10 | 323 days | 100% |
| Remco | 10/10 | 354 days | 99% |
| Anne | 10/10 | 446 days | 94% |
| Eugenie van der Heijden | 8/10 | 446 days | 92% |
| Kate | 10/10 | 507 days | 91% |
| Paul | 8/10 | 599 days | 83% |
| Marion | 7/10 | 629 days | 77% |
| Vit Miller | 7/10 | 688 days | 72% |
| Arie | 6/10 | 688 days | 67% |
| Neleski | 7/10 | 719 days | 70% |
| Mag | 2/10 | 719 days | 34% |
| Ryan | 4/10 | 780 days | 45% |
| Mil | 10/10 | 780 days | 69% |
| Hannah and Matthew | 10/10 | 872 days | 60% |
| Iain | 10/10 | 1053 days | 41% |
| Mikayla | 8/10 | 1084 days | 38% |
| Achim | 9/10 | 1784 days | 5% |
| Inge and Tonnie | 4/10 | 1815 days | 3% |
| Sarah S | 9/10 | 1846 days | 5% |
| Heather | 10/10 | 1876 days | 5% |
| Maëlle Salmon | 8/10 | 2211 days | 4% |
| Jakob Simons | 8/10 | 2241 days | 4% |
| Artemis | 7/10 | 2823 days | 3% |
| Mark Haydon | 4/10 | 2878 days | 2% |
| Nic | 9/10 | 3093 days | 3% |
| Peter Barker | 9/10 | 3194 days | 2% |
| Julia Clark | 9/10 | 3197 days | 2% |
| Hee-Chung Hong | 6/10 | 3205 days | 2% |
| Thomas Gerhardy | 5/10 | 3206 days | 2% |
| Ines Franck | 9/10 | 3224 days | 2% |
| Janneke Hekhuis | 7/10 | 3256 days | 2% |
| mathieu boustie | 6/10 | 3306 days | 2% |
| Emily Garnett | 9/10 | 3382 days | 2% |
| Manuela Opprecht | 6/10 | 3621 days | 1% |
| bzh974 | 10/10 | 3671 days | 1% |
| Eva-Maria Krueger | 8/10 | 3947 days | 1% |
| Family Trip | 8/10 | 3947 days | 1% |
| Erin Decker | 7/10 | 4067 days | 1% |
| Will and Taylor | 7/10 | 4312 days | 0% |
| Lis Bon | 7/10 | 4340 days | 0% |
| Danish_family | 7/10 | 4340 days | 0% |
| 1246km | 9/10 | 4371 days | 0% |
| Tony Hines | 6/10 | 4388 days | 1% |
| rachelg | 10/10 | 4402 days | 1% |
| Milena Heinrich | 9/10 | 4408 days | 1% |
| Martina Posch | 10/10 | 4416 days | 1% |
| Sandra Dirk | 8/10 | 4669 days | 1% |
| Thomas | 10/10 | 4688 days | 1% |
| Pierre Boulanger | 6/10 | 4689 days | 1% |
| Adi Leheucel | 9/10 | 5024 days | 1% |
| Kat Fleming | 8/10 | 5057 days | 1% |
| Rob | 9/10 | 5058 days | 1% |
| Kate Thomsen | 8/10 | 5068 days | 1% |
| Fred | 7/10 | 5071 days | 1% |
| beeskneez999 | 10/10 | 5102 days | 1% |
| hooperuk | 10/10 | 5377 days | 1% |
| Thomas | 7/10 | 5505 days | 1% |
| Pieter Neeleman | 6/10 | 5510 days | 1% |
| Anneleen | 9/10 | 5789 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discovery Lodge Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Discovery Lodge Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discovery Lodge Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
4.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.