Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
115 Valid Reviews
The Orange Sheep experience has a total of 124 reviews. There are 115 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 115 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 115 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
30% |
| 9/10 | 26 |
|
23% |
| 8/10 | 14 |
|
12% |
| 7/10 | 15 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
78.09% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 78.09% and is based on 115 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
85.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Richard Bennett | 9/10 | 35 days | 99% |
| Mark Jenkison | 5/10 | 35 days | 76% |
| Hugo ELIE | 10/10 | 66 days | 100% |
| Chelsea 🌸 | 10/10 | 66 days | 100% |
| Bella | 10/10 | 66 days | 100% |
| Rory M | 8/10 | 66 days | 98% |
| Eline | 8/10 | 249 days | 95% |
| Cassie | 10/10 | 249 days | 97% |
| Nick | 6/10 | 280 days | 82% |
| Lucy | 9/10 | 280 days | 95% |
| Viktoria | 9/10 | 280 days | 95% |
| Arlene | 10/10 | 308 days | 95% |
| Alan | 3/10 | 308 days | 51% |
| Dhanu | 7/10 | 339 days | 87% |
| Xavier | 8/10 | 339 days | 92% |
| Fredrik | 10/10 | 339 days | 94% |
| Dora | 10/10 | 339 days | 94% |
| Ellen | 10/10 | 370 days | 92% |
| Sinead | 9/10 | 370 days | 91% |
| Emily | 8/10 | 370 days | 91% |
| Elena Martin | 9/10 | 370 days | 91% |
| Barry | 5/10 | 400 days | 69% |
| Ellie | 9/10 | 431 days | 89% |
| Laura | 9/10 | 461 days | 87% |
| Unhappy camper | 5/10 | 614 days | 60% |
| Leonie | 9/10 | 645 days | 75% |
| Nigel Rawlings | 6/10 | 674 days | 64% |
| Steph | 10/10 | 705 days | 72% |
| Reb | 3/10 | 705 days | 39% |
| Jane | 10/10 | 705 days | 72% |
| Sina Goetzfried | 10/10 | 736 days | 69% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 766 days | 66% |
| Larissa | 7/10 | 766 days | 62% |
| Victoria | 6/10 | 797 days | 55% |
| Ayla | 10/10 | 797 days | 64% |
| Cholly | 9/10 | 797 days | 63% |
| Nita | 9/10 | 827 days | 60% |
| Dylan | 7/10 | 858 days | 54% |
| Rambo23 | 10/10 | 950 days | 48% |
| Donna | 10/10 | 950 days | 48% |
| Taylor Russell | 8/10 | 950 days | 47% |
| Whitney | 9/10 | 980 days | 45% |
| Charlie | 10/10 | 980 days | 45% |
| Travel | 1/10 | 1011 days | 17% |
| Katie Edser | 8/10 | 1011 days | 42% |
| Emmy | 10/10 | 1011 days | 42% |
| Giovanna Sedglach | 10/10 | 1011 days | 42% |
| E&P | 7/10 | 1039 days | 37% |
| Vish | 8/10 | 1070 days | 36% |
| Stacey & Mike | 9/10 | 1070 days | 37% |
| Kendra | 10/10 | 1101 days | 34% |
| Hanna | 6/10 | 1101 days | 30% |
| Sophie | 10/10 | 1101 days | 34% |
| Janice | 9/10 | 1101 days | 34% |
| Didde | 9/10 | 1101 days | 34% |
| Mckenzie Galbraith | 8/10 | 1101 days | 34% |
| Becky | 10/10 | 1131 days | 32% |
| Caolan Harvey | 6/10 | 1131 days | 27% |
| Mil | 9/10 | 1131 days | 32% |
| BelgianHobbit | 10/10 | 1131 days | 32% |
| Liz | 10/10 | 1284 days | 21% |
| Hannah | 5/10 | 1345 days | 13% |
| James | 8/10 | 1376 days | 15% |
| Annelies Geerts | 10/10 | 1376 days | 16% |
| Brigit Pratt | 7/10 | 1404 days | 13% |
| Maddi | 10/10 | 1435 days | 13% |
| Erna | 7/10 | 1527 days | 9% |
| Ryan | 10/10 | 1649 days | 6% |
| Thomas neil | 9/10 | 1741 days | 5% |
| Laura | 5/10 | 1769 days | 3% |
| Kirsty B | 10/10 | 1769 days | 4% |
| Amber | 9/10 | 1769 days | 4% |
| Alydia | 9/10 | 1769 days | 4% |
| Dan | 9/10 | 1861 days | 4% |
| Abi | 7/10 | 1892 days | 4% |
| Justine | 9/10 | 1922 days | 4% |
| Justine | 10/10 | 2014 days | 4% |
| Sven Huber | 6/10 | 2106 days | 3% |
| John Heather | 10/10 | 2106 days | 4% |
| Grant | 3/10 | 2106 days | 2% |
| Thangs | 8/10 | 2106 days | 4% |
| Aggie | 10/10 | 2135 days | 4% |
| Jason Furness | 10/10 | 2135 days | 4% |
| Sophie Winter | 10/10 | 2135 days | 4% |
| Howie | 7/10 | 2135 days | 3% |
| Amanda | 7/10 | 2166 days | 3% |
| Noreen | 7/10 | 2166 days | 3% |
| Sabine | 9/10 | 2166 days | 3% |
| Fran | 4/10 | 2197 days | 2% |
| Lucie | 10/10 | 2227 days | 3% |
| Sarah | 9/10 | 2258 days | 3% |
| Libby | 8/10 | 2258 days | 3% |
| JirkaR | 8/10 | 2472 days | 3% |
| Clara | 9/10 | 2472 days | 3% |
| Travelgirl | 8/10 | 2500 days | 3% |
| Joe | 7/10 | 2531 days | 3% |
| Enjoy | 9/10 | 2531 days | 3% |
| Bart | 1/10 | 2531 days | 1% |
| Maureen Barlow | 2/10 | 2823 days | 1% |
| Laura Clay | 8/10 | 2837 days | 2% |
| Leong Mee Yee | 5/10 | 2898 days | 1% |
| Roberto Pascucci | 4/10 | 2898 days | 1% |
| Karen Scott | 5/10 | 2935 days | 1% |
| Chris Nugent | 7/10 | 3132 days | 1% |
| Chanelle Weller | 5/10 | 3160 days | 1% |
| Lynda Mauro | 1/10 | 3260 days | 0% |
| Sally Roach | 1/10 | 3261 days | 0% |
| Ina and Max | 7/10 | 3274 days | 0% |
| Becky and James | 3/10 | 3362 days | 0% |
| Erin Stafferton | 5/10 | 3451 days | 1% |
| Crystal Ritchie | 9/10 | 3497 days | 1% |
| Russell Opland | 9/10 | 3515 days | 1% |
| Heng Sing Teh | 7/10 | 3541 days | 1% |
| Helena Bond | 7/10 | 3572 days | 1% |
| Tony Geary | 10/10 | 3578 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| 17 | -0.35% |
| 18 | -0.37% |
| … | … |
Balancing Adjustment
1.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.