Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
93 Valid Reviews
The Orange Sheep experience has a total of 102 reviews. There are 93 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 93 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 93 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
28% |
| 9/10 | 21 |
|
23% |
| 8/10 | 10 |
|
11% |
| 7/10 | 14 |
|
15% |
| 6/10 | 5 |
|
5% |
| 5/10 | 7 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
76.88% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 76.88% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
85.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ellie | 9/10 | 32 days | 100% |
| Laura | 9/10 | 62 days | 100% |
| Unhappy camper | 5/10 | 215 days | 75% |
| Leonie | 9/10 | 246 days | 97% |
| Nigel Rawlings | 6/10 | 275 days | 83% |
| Steph | 10/10 | 306 days | 96% |
| Reb | 3/10 | 306 days | 52% |
| Jane | 10/10 | 306 days | 96% |
| Sina Goetzfried | 10/10 | 337 days | 94% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 367 days | 93% |
| Larissa | 7/10 | 367 days | 87% |
| Victoria | 6/10 | 398 days | 79% |
| Ayla | 10/10 | 398 days | 92% |
| Cholly | 9/10 | 398 days | 91% |
| Nita | 9/10 | 428 days | 89% |
| Dylan | 7/10 | 459 days | 83% |
| Rambo23 | 10/10 | 551 days | 83% |
| Donna | 10/10 | 551 days | 83% |
| Taylor Russell | 8/10 | 551 days | 82% |
| Whitney | 9/10 | 581 days | 81% |
| Charlie | 10/10 | 581 days | 81% |
| Travel | 1/10 | 612 days | 31% |
| Katie Edser | 8/10 | 612 days | 78% |
| Emmy | 10/10 | 612 days | 79% |
| Giovanna Sedglach | 10/10 | 612 days | 79% |
| E&P | 7/10 | 640 days | 72% |
| Vish | 8/10 | 671 days | 73% |
| Stacey & Mike | 9/10 | 671 days | 74% |
| Kendra | 10/10 | 702 days | 72% |
| Hanna | 6/10 | 702 days | 62% |
| Sophie | 10/10 | 702 days | 72% |
| Janice | 9/10 | 702 days | 72% |
| Didde | 9/10 | 702 days | 72% |
| Mckenzie Galbraith | 8/10 | 702 days | 71% |
| Becky | 10/10 | 732 days | 70% |
| Caolan Harvey | 6/10 | 732 days | 60% |
| Mil | 9/10 | 732 days | 69% |
| BelgianHobbit | 10/10 | 732 days | 70% |
| Liz | 10/10 | 885 days | 55% |
| Hannah | 5/10 | 946 days | 37% |
| James | 8/10 | 977 days | 45% |
| Annelies Geerts | 10/10 | 977 days | 46% |
| Brigit Pratt | 7/10 | 1005 days | 40% |
| Maddi | 10/10 | 1036 days | 40% |
| Erna | 7/10 | 1128 days | 30% |
| Ryan | 10/10 | 1250 days | 23% |
| Thomas neil | 9/10 | 1342 days | 17% |
| Laura | 5/10 | 1370 days | 12% |
| Kirsty B | 10/10 | 1370 days | 16% |
| Amber | 9/10 | 1370 days | 16% |
| Alydia | 9/10 | 1370 days | 16% |
| Dan | 9/10 | 1462 days | 11% |
| Abi | 7/10 | 1493 days | 10% |
| Justine | 9/10 | 1523 days | 9% |
| Justine | 10/10 | 1615 days | 6% |
| Sven Huber | 6/10 | 1707 days | 4% |
| John Heather | 10/10 | 1707 days | 5% |
| Grant | 3/10 | 1707 days | 2% |
| Thangs | 8/10 | 1707 days | 5% |
| Aggie | 10/10 | 1736 days | 4% |
| Jason Furness | 10/10 | 1736 days | 4% |
| Sophie Winter | 10/10 | 1736 days | 4% |
| Howie | 7/10 | 1736 days | 4% |
| Amanda | 7/10 | 1767 days | 4% |
| Noreen | 7/10 | 1767 days | 4% |
| Sabine | 9/10 | 1767 days | 4% |
| Fran | 4/10 | 1798 days | 2% |
| Lucie | 10/10 | 1828 days | 4% |
| Sarah | 9/10 | 1859 days | 4% |
| Libby | 8/10 | 1859 days | 4% |
| JirkaR | 8/10 | 2073 days | 3% |
| Clara | 9/10 | 2073 days | 3% |
| Travelgirl | 8/10 | 2101 days | 3% |
| Joe | 7/10 | 2132 days | 3% |
| Enjoy | 9/10 | 2132 days | 3% |
| Bart | 1/10 | 2132 days | 1% |
| Maureen Barlow | 2/10 | 2424 days | 1% |
| Laura Clay | 8/10 | 2438 days | 3% |
| Leong Mee Yee | 5/10 | 2499 days | 2% |
| Roberto Pascucci | 4/10 | 2499 days | 1% |
| Karen Scott | 5/10 | 2536 days | 2% |
| Chris Nugent | 7/10 | 2733 days | 2% |
| Chanelle Weller | 5/10 | 2761 days | 1% |
| Lynda Mauro | 1/10 | 2861 days | 0% |
| Sally Roach | 1/10 | 2862 days | 0% |
| Ina and Max | 7/10 | 2875 days | 0% |
| Becky and James | 3/10 | 2963 days | 0% |
| Erin Stafferton | 5/10 | 3052 days | 1% |
| Crystal Ritchie | 9/10 | 3098 days | 1% |
| Russell Opland | 9/10 | 3116 days | 1% |
| Heng Sing Teh | 7/10 | 3142 days | 1% |
| Helena Bond | 7/10 | 3173 days | 1% |
| Tony Geary | 10/10 | 3179 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.47% |
| 25 | -0.49% |
| 26 | -0.50% |
| 27 | -0.52% |
| 28 | -0.54% |
| 29 | -0.56% |
| 30 | -0.58% |
| … | … |
Balancing Adjustment
1.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.