G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
91 Valid Reviews
The Orange Sheep experience has a total of 100 reviews. There are 91 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 91 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 91 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
29% |
| 9/10 | 19 |
|
21% |
| 8/10 | 10 |
|
11% |
| 7/10 | 14 |
|
15% |
| 6/10 | 5 |
|
5% |
| 5/10 | 7 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
76.59% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 76.59% and is based on 91 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 171 days | 77% |
| Leonie | 9/10 | 202 days | 100% |
| Nigel Rawlings | 6/10 | 231 days | 86% |
| Steph | 10/10 | 262 days | 99% |
| Reb | 3/10 | 262 days | 54% |
| Jane | 10/10 | 262 days | 99% |
| Sina Goetzfried | 10/10 | 293 days | 98% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 323 days | 97% |
| Larissa | 7/10 | 323 days | 90% |
| Victoria | 6/10 | 354 days | 82% |
| Ayla | 10/10 | 354 days | 96% |
| Cholly | 9/10 | 354 days | 95% |
| Nita | 9/10 | 384 days | 94% |
| Dylan | 7/10 | 415 days | 87% |
| Rambo23 | 10/10 | 507 days | 88% |
| Donna | 10/10 | 507 days | 88% |
| Taylor Russell | 8/10 | 507 days | 86% |
| Whitney | 9/10 | 537 days | 85% |
| Charlie | 10/10 | 537 days | 86% |
| Travel | 1/10 | 568 days | 33% |
| Katie Edser | 8/10 | 568 days | 82% |
| Emmy | 10/10 | 568 days | 84% |
| Giovanna Sedglach | 10/10 | 568 days | 84% |
| E&P | 7/10 | 596 days | 76% |
| Vish | 8/10 | 627 days | 78% |
| Stacey & Mike | 9/10 | 627 days | 79% |
| Kendra | 10/10 | 658 days | 78% |
| Hanna | 6/10 | 658 days | 67% |
| Sophie | 10/10 | 658 days | 78% |
| Janice | 9/10 | 658 days | 77% |
| Didde | 9/10 | 658 days | 77% |
| Mckenzie Galbraith | 8/10 | 658 days | 76% |
| Becky | 10/10 | 688 days | 75% |
| Caolan Harvey | 6/10 | 688 days | 65% |
| Mil | 9/10 | 688 days | 74% |
| BelgianHobbit | 10/10 | 688 days | 75% |
| Liz | 10/10 | 841 days | 61% |
| Hannah | 5/10 | 902 days | 41% |
| James | 8/10 | 933 days | 50% |
| Annelies Geerts | 10/10 | 933 days | 51% |
| Brigit Pratt | 7/10 | 961 days | 45% |
| Maddi | 10/10 | 992 days | 45% |
| Erna | 7/10 | 1084 days | 34% |
| Ryan | 10/10 | 1206 days | 27% |
| Thomas neil | 9/10 | 1298 days | 20% |
| Laura | 5/10 | 1326 days | 14% |
| Kirsty B | 10/10 | 1326 days | 19% |
| Amber | 9/10 | 1326 days | 19% |
| Alydia | 9/10 | 1326 days | 19% |
| Dan | 9/10 | 1418 days | 14% |
| Abi | 7/10 | 1449 days | 11% |
| Justine | 9/10 | 1479 days | 11% |
| Justine | 10/10 | 1571 days | 8% |
| Sven Huber | 6/10 | 1663 days | 5% |
| John Heather | 10/10 | 1663 days | 6% |
| Grant | 3/10 | 1663 days | 2% |
| Thangs | 8/10 | 1663 days | 5% |
| Aggie | 10/10 | 1692 days | 5% |
| Jason Furness | 10/10 | 1692 days | 5% |
| Sophie Winter | 10/10 | 1692 days | 5% |
| Howie | 7/10 | 1692 days | 5% |
| Amanda | 7/10 | 1723 days | 4% |
| Noreen | 7/10 | 1723 days | 4% |
| Sabine | 9/10 | 1723 days | 5% |
| Fran | 4/10 | 1754 days | 2% |
| Lucie | 10/10 | 1784 days | 4% |
| Sarah | 9/10 | 1815 days | 4% |
| Libby | 8/10 | 1815 days | 4% |
| JirkaR | 8/10 | 2029 days | 3% |
| Clara | 9/10 | 2029 days | 3% |
| Travelgirl | 8/10 | 2057 days | 3% |
| Joe | 7/10 | 2088 days | 3% |
| Enjoy | 9/10 | 2088 days | 3% |
| Bart | 1/10 | 2088 days | 1% |
| Maureen Barlow | 2/10 | 2380 days | 1% |
| Laura Clay | 8/10 | 2394 days | 3% |
| Leong Mee Yee | 5/10 | 2455 days | 2% |
| Roberto Pascucci | 4/10 | 2455 days | 1% |
| Karen Scott | 5/10 | 2492 days | 2% |
| Chris Nugent | 7/10 | 2689 days | 2% |
| Chanelle Weller | 5/10 | 2717 days | 1% |
| Lynda Mauro | 1/10 | 2818 days | 0% |
| Sally Roach | 1/10 | 2818 days | 0% |
| Ina and Max | 7/10 | 2831 days | 0% |
| Becky and James | 3/10 | 2919 days | 0% |
| Erin Stafferton | 5/10 | 3008 days | 1% |
| Crystal Ritchie | 9/10 | 3054 days | 1% |
| Russell Opland | 9/10 | 3072 days | 1% |
| Heng Sing Teh | 7/10 | 3098 days | 1% |
| Helena Bond | 7/10 | 3129 days | 1% |
| Tony Geary | 10/10 | 3135 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 145 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 142 | -2.15% |
| 143 | -2.17% |
| 144 | -2.18% |
| 145 | -2.20% |
| 146 | -2.21% |
| 147 | -2.23% |
| 148 | -2.24% |
| … | … |
Balancing Adjustment
2.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.