G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Jacksons Retreat Campervan Holiday Park
Valid Reviews
194 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 200 reviews. There are 194 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 194 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 133 |
|
69% |
| 9/10 | 40 |
|
21% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.66% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.66% and is based on 194 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 194 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steve | 6/10 | 88 days | 92% |
| Glenda | 1/10 | 210 days | 42% |
| Taylor | 10/10 | 333 days | 100% |
| Ka Gill | 9/10 | 333 days | 99% |
| Rachel | 10/10 | 423 days | 96% |
| Jim Dodd | 10/10 | 454 days | 94% |
| Paul | 1/10 | 454 days | 38% |
| Chris | 8/10 | 515 days | 89% |
| Andre Castro | 10/10 | 576 days | 87% |
| Donna Harbidge | 10/10 | 576 days | 87% |
| Kelsey | 10/10 | 668 days | 80% |
| Christa | 10/10 | 668 days | 80% |
| J. Roesener | 10/10 | 699 days | 77% |
| Maggie Hirt | 10/10 | 699 days | 77% |
| 小B | 9/10 | 729 days | 74% |
| Beswick Family | 10/10 | 729 days | 74% |
| Kilee Leblanc | 10/10 | 729 days | 74% |
| Daniel Bez | 10/10 | 729 days | 74% |
| Marketa Sumara | 10/10 | 850 days | 63% |
| Andy | 5/10 | 850 days | 48% |
| Lottie | 10/10 | 1064 days | 41% |
| Eleanor and Keith | 10/10 | 1184 days | 30% |
| Caitlin | 9/10 | 1490 days | 12% |
| Hannah | 10/10 | 1702 days | 6% |
| David | 10/10 | 1763 days | 6% |
| Justin | 10/10 | 1855 days | 5% |
| Robert Adler | 10/10 | 1855 days | 5% |
| Liz Wade | 9/10 | 1883 days | 5% |
| Mika Feng | 10/10 | 1914 days | 5% |
| Natalie | 1/10 | 1915 days | 2% |
| Adam | 8/10 | 1976 days | 5% |
| Ayesha Solomon | 10/10 | 1976 days | 5% |
| Adrian Macdonald | 9/10 | 2006 days | 5% |
| Matilda | 10/10 | 2099 days | 5% |
| David | 10/10 | 2190 days | 5% |
| JM | 10/10 | 2190 days | 5% |
| Sarah Everett | 10/10 | 2190 days | 5% |
| kim thomas | 9/10 | 2221 days | 4% |
| Botond Seres | 10/10 | 2221 days | 4% |
| Sir Ed | 1/10 | 2248 days | 2% |
| Lucinda | 10/10 | 2249 days | 4% |
| Liz | 9/10 | 2280 days | 4% |
| Jyoti | 3/10 | 2311 days | 2% |
| Julie Barclay | 10/10 | 2311 days | 4% |
| Scooper | 10/10 | 2402 days | 4% |
| Jenny | 8/10 | 2525 days | 4% |
| Antony Wilson | 10/10 | 2554 days | 4% |
| S Becker | 10/10 | 2555 days | 4% |
| Matt | 10/10 | 2555 days | 4% |
| Antony Lewis | 10/10 | 2555 days | 4% |
| Richard | 9/10 | 2555 days | 4% |
| Boguslaw MAKIELLO | 10/10 | 2569 days | 3% |
| Nathaniel Bond | 10/10 | 2584 days | 3% |
| Carl Elliott | 10/10 | 2586 days | 4% |
| Bob | 10/10 | 2586 days | 4% |
| Nigel & Annie Dale | 10/10 | 2613 days | 4% |
| Luis Vigil Vidal | 10/10 | 2628 days | 3% |
| Helen Bond | 10/10 | 2645 days | 4% |
| Eversons | 9/10 | 2645 days | 4% |
| Maggie Crowe | 10/10 | 2661 days | 4% |
| Thomas Krasowski | 10/10 | 2663 days | 4% |
| Joe Barnett | 10/10 | 2685 days | 3% |
| Samantha Brewin | 10/10 | 2717 days | 3% |
| Jozef Pinkerton | 10/10 | 2757 days | 3% |
| Andy Dearman | 10/10 | 2787 days | 3% |
| Yee Ling Teo | 10/10 | 2898 days | 3% |
| Belinda Clarke | 10/10 | 2924 days | 3% |
| Jason Perks | 9/10 | 2957 days | 3% |
| Peter Armstrong | 9/10 | 2978 days | 3% |
| Victoria Strong | 10/10 | 3008 days | 3% |
| Rebecca Lindsey | 8/10 | 3009 days | 3% |
| Shelley Warkentin | 9/10 | 3040 days | 3% |
| Andries Lubbe | 10/10 | 3070 days | 3% |
| S Webb | 10/10 | 3070 days | 3% |
| Rik Wiel | 9/10 | 3092 days | 3% |
| Edward De Sousa | 10/10 | 3147 days | 3% |
| Stuart Jeffrey | 9/10 | 3162 days | 2% |
| Cameron Page | 10/10 | 3197 days | 2% |
| Michelle Cheyne | 10/10 | 3221 days | 2% |
| Anshuman Bhagwat | 5/10 | 3224 days | 2% |
| Jennifer Ellis | 8/10 | 3234 days | 2% |
| Bill Priddy | 8/10 | 3315 days | 2% |
| Belinda Horn | 10/10 | 3316 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3318 days | 2% |
| Helena Bond | 8/10 | 3321 days | 2% |
| Jane Louise Stokes | 8/10 | 3330 days | 2% |
| Alex Macdonald | 10/10 | 3344 days | 2% |
| Glinys Weller | 10/10 | 3362 days | 2% |
| Laura Daly | 10/10 | 3365 days | 2% |
| Stephanie Mouat | 9/10 | 3375 days | 2% |
| Sam Brydon | 10/10 | 3375 days | 2% |
| Yung Ok Yoo | 8/10 | 3377 days | 2% |
| Sarah Gurney | 8/10 | 3405 days | 2% |
| Janelle Sterling | 10/10 | 3434 days | 2% |
| Thijs Zaadnoordijk | 10/10 | 3436 days | 2% |
| Flurg McSpong | 10/10 | 3467 days | 2% |
| Mary Foster | 10/10 | 3497 days | 2% |
| Viki Ziemba | 10/10 | 3498 days | 2% |
| Jan mentink | 9/10 | 3523 days | 2% |
| Jan Mentink | 10/10 | 3525 days | 2% |
| Jane Monro | 10/10 | 3559 days | 2% |
| Sally Smith | 10/10 | 3589 days | 2% |
| Mark Sandbrook | 10/10 | 3650 days | 1% |
| Andrew Jones | 8/10 | 3681 days | 1% |
| Christine Andersen | 10/10 | 3681 days | 1% |
| Jan Collins | 10/10 | 3700 days | 1% |
| Andrew Stace | 10/10 | 3740 days | 1% |
| Christian Roerig | 10/10 | 3740 days | 1% |
| Elham Isari | 10/10 | 3791 days | 1% |
| SUE COLEMAN | 9/10 | 3801 days | 1% |
| Sidney Stokkers | 9/10 | 3832 days | 1% |
| Derek van Niekerk | 10/10 | 3894 days | 1% |
| Andrew Kermode | 10/10 | 3925 days | 1% |
| Michelle K | 10/10 | 3986 days | 1% |
| Eve Clemens | 10/10 | 3986 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3986 days | 1% |
| Mark Ovens | 10/10 | 4016 days | 1% |
| Heike Heller | 9/10 | 4025 days | 1% |
| Walter Neff | 10/10 | 4075 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4106 days | 1% |
| Susan Kirkham | 10/10 | 4106 days | 1% |
| Simon Heffer | 10/10 | 4106 days | 1% |
| Paul Wood | 9/10 | 4137 days | 0% |
| griff griffiths | 9/10 | 4137 days | 0% |
| J Murphy | 9/10 | 4167 days | 0% |
| Kiwix3 | 10/10 | 4198 days | 0% |
| I & K Urquhart | 10/10 | 4259 days | 0% |
| Gary Greenwell | 10/10 | 4290 days | 0% |
| Pierre Cinquin | 9/10 | 4339 days | 0% |
| Chris Quarre | 10/10 | 4351 days | 0% |
| M Morgan | 10/10 | 4381 days | 1% |
| Grantygrant | 10/10 | 4381 days | 1% |
| Ted Pointing | 10/10 | 4381 days | 1% |
| Ron Stenhouse | 10/10 | 4381 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4381 days | 1% |
| Peti 10 | 10/10 | 4412 days | 1% |
| Julian Roots | 9/10 | 4412 days | 1% |
| M Branche | 9/10 | 4414 days | 1% |
| Malgorzata | 10/10 | 4416 days | 1% |
| Michal | 10/10 | 4416 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4416 days | 1% |
| brian barran | 9/10 | 4440 days | 1% |
| Nigel Williams | 10/10 | 4471 days | 1% |
| William Notcutt | 10/10 | 4471 days | 1% |
| Moni Sangoi | 9/10 | 4471 days | 1% |
| paulchris | 10/10 | 4502 days | 1% |
| doepie277 | 10/10 | 4502 days | 1% |
| Frank and Suzanne | 9/10 | 4502 days | 1% |
| Alex Laidlaw | 10/10 | 4509 days | 1% |
| gigi29 | 10/10 | 4532 days | 1% |
| Anthony Croton | 10/10 | 4563 days | 1% |
| CollyLuke | 10/10 | 4593 days | 1% |
| Ryan J | 10/10 | 4593 days | 1% |
| sueadegizmo | 10/10 | 4685 days | 1% |
| Carlin | 10/10 | 4685 days | 1% |
| Adam_Heath | 10/10 | 4685 days | 1% |
| Waldo Andersen | 10/10 | 4746 days | 1% |
| Daniel Patricia | 10/10 | 4780 days | 1% |
| Mike & Julia Stone | 10/10 | 4782 days | 1% |
| Bottoms | 9/10 | 4787 days | 1% |
| Hazel & Alan Damerell | 10/10 | 4788 days | 1% |
| Dieter Mangold | 9/10 | 4789 days | 1% |
| Lyn Deavin | 8/10 | 4789 days | 1% |
| Robert McIlraith | 10/10 | 4792 days | 1% |
| Marian Stolker | 10/10 | 4793 days | 1% |
| elaineandbob | 10/10 | 4806 days | 1% |
| Berry | 10/10 | 4879 days | 1% |
| Richard Lechevallier | 10/10 | 4885 days | 1% |
| qofd | 10/10 | 5082 days | 1% |
| Stephen Hunt | 10/10 | 5108 days | 1% |
| Weez18 | 10/10 | 5112 days | 1% |
| Karin Kueng | 10/10 | 5131 days | 1% |
| bryfrance | 10/10 | 5133 days | 1% |
| Ellie Thompson | 10/10 | 5135 days | 1% |
| Diane Johnston | 9/10 | 5136 days | 1% |
| Beat & Connie | 10/10 | 5137 days | 1% |
| Patrick Schaad | 9/10 | 5137 days | 1% |
| Adrian Beckett | 10/10 | 5139 days | 1% |
| Simon Vickers | 10/10 | 5142 days | 1% |
| Pein van Nosrt | 9/10 | 5142 days | 1% |
| LandJ | 9/10 | 5143 days | 1% |
| Eva Bock | 9/10 | 5146 days | 1% |
| Plomp | 9/10 | 5147 days | 1% |
| Eva Stauderova | 10/10 | 5162 days | 1% |
| Robert Smith | 10/10 | 5162 days | 1% |
| Bas Geerts | 9/10 | 5164 days | 1% |
| Derek Archibald | 9/10 | 5164 days | 1% |
| Kiefer Osterrieder | 10/10 | 5166 days | 1% |
| John Winter | 9/10 | 5533 days | 1% |
| glenmh | 10/10 | 5536 days | 1% |
| Steve Canner | 8/10 | 5536 days | 1% |
| Anne Heriot | 10/10 | 5548 days | 1% |
| catdonjaime | 10/10 | 5591 days | 1% |
| CarolB | 10/10 | 5876 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 60 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 57 | -1.07% |
| 58 | -1.09% |
| 59 | -1.11% |
| 60 | -1.13% |
| 61 | -1.15% |
| 62 | -1.17% |
| 63 | -1.19% |
| … | … |
Balancing Adjustment
1.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.