Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Jacksons Retreat Campervan Holiday Park
Valid Reviews
194 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 200 reviews. There are 194 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 194 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 133 |
|
69% |
| 9/10 | 40 |
|
21% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.66% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.66% and is based on 194 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 194 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steve | 6/10 | 95 days | 92% |
| Glenda | 1/10 | 217 days | 42% |
| Taylor | 10/10 | 340 days | 100% |
| Ka Gill | 9/10 | 340 days | 99% |
| Rachel | 10/10 | 430 days | 96% |
| Jim Dodd | 10/10 | 461 days | 94% |
| Paul | 1/10 | 461 days | 38% |
| Chris | 8/10 | 522 days | 89% |
| Andre Castro | 10/10 | 583 days | 86% |
| Donna Harbidge | 10/10 | 583 days | 86% |
| Kelsey | 10/10 | 675 days | 79% |
| Christa | 10/10 | 675 days | 79% |
| J. Roesener | 10/10 | 706 days | 77% |
| Maggie Hirt | 10/10 | 706 days | 77% |
| 小B | 9/10 | 736 days | 73% |
| Beswick Family | 10/10 | 736 days | 74% |
| Kilee Leblanc | 10/10 | 736 days | 74% |
| Daniel Bez | 10/10 | 736 days | 74% |
| Marketa Sumara | 10/10 | 857 days | 62% |
| Andy | 5/10 | 857 days | 47% |
| Lottie | 10/10 | 1071 days | 40% |
| Eleanor and Keith | 10/10 | 1191 days | 30% |
| Caitlin | 9/10 | 1497 days | 12% |
| Hannah | 10/10 | 1709 days | 6% |
| David | 10/10 | 1770 days | 5% |
| Justin | 10/10 | 1862 days | 5% |
| Robert Adler | 10/10 | 1862 days | 5% |
| Liz Wade | 9/10 | 1891 days | 5% |
| Mika Feng | 10/10 | 1922 days | 5% |
| Natalie | 1/10 | 1922 days | 2% |
| Adam | 8/10 | 1983 days | 5% |
| Ayesha Solomon | 10/10 | 1983 days | 5% |
| Adrian Macdonald | 9/10 | 2014 days | 5% |
| Matilda | 10/10 | 2106 days | 5% |
| David | 10/10 | 2197 days | 5% |
| JM | 10/10 | 2197 days | 5% |
| Sarah Everett | 10/10 | 2197 days | 5% |
| kim thomas | 9/10 | 2228 days | 4% |
| Botond Seres | 10/10 | 2228 days | 4% |
| Sir Ed | 1/10 | 2256 days | 2% |
| Lucinda | 10/10 | 2256 days | 4% |
| Liz | 9/10 | 2287 days | 4% |
| Jyoti | 3/10 | 2318 days | 2% |
| Julie Barclay | 10/10 | 2318 days | 4% |
| Scooper | 10/10 | 2409 days | 4% |
| Jenny | 8/10 | 2532 days | 4% |
| Antony Wilson | 10/10 | 2562 days | 4% |
| S Becker | 10/10 | 2562 days | 4% |
| Matt | 10/10 | 2562 days | 4% |
| Antony Lewis | 10/10 | 2562 days | 4% |
| Richard | 9/10 | 2562 days | 4% |
| Boguslaw MAKIELLO | 10/10 | 2576 days | 3% |
| Nathaniel Bond | 10/10 | 2591 days | 3% |
| Carl Elliott | 10/10 | 2593 days | 4% |
| Bob | 10/10 | 2593 days | 4% |
| Nigel & Annie Dale | 10/10 | 2621 days | 4% |
| Luis Vigil Vidal | 10/10 | 2635 days | 3% |
| Helen Bond | 10/10 | 2652 days | 4% |
| Eversons | 9/10 | 2652 days | 4% |
| Maggie Crowe | 10/10 | 2668 days | 4% |
| Thomas Krasowski | 10/10 | 2670 days | 4% |
| Joe Barnett | 10/10 | 2692 days | 3% |
| Samantha Brewin | 10/10 | 2724 days | 3% |
| Jozef Pinkerton | 10/10 | 2764 days | 3% |
| Andy Dearman | 10/10 | 2794 days | 3% |
| Yee Ling Teo | 10/10 | 2905 days | 3% |
| Belinda Clarke | 10/10 | 2931 days | 3% |
| Jason Perks | 9/10 | 2964 days | 3% |
| Peter Armstrong | 9/10 | 2986 days | 3% |
| Victoria Strong | 10/10 | 3015 days | 3% |
| Rebecca Lindsey | 8/10 | 3017 days | 3% |
| Shelley Warkentin | 9/10 | 3048 days | 3% |
| Andries Lubbe | 10/10 | 3078 days | 3% |
| S Webb | 10/10 | 3078 days | 3% |
| Rik Wiel | 9/10 | 3099 days | 3% |
| Edward De Sousa | 10/10 | 3154 days | 3% |
| Stuart Jeffrey | 9/10 | 3170 days | 2% |
| Cameron Page | 10/10 | 3204 days | 2% |
| Michelle Cheyne | 10/10 | 3228 days | 2% |
| Anshuman Bhagwat | 5/10 | 3231 days | 2% |
| Jennifer Ellis | 8/10 | 3241 days | 2% |
| Bill Priddy | 8/10 | 3323 days | 2% |
| Belinda Horn | 10/10 | 3323 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3325 days | 2% |
| Helena Bond | 8/10 | 3328 days | 2% |
| Jane Louise Stokes | 8/10 | 3337 days | 2% |
| Alex Macdonald | 10/10 | 3352 days | 2% |
| Glinys Weller | 10/10 | 3369 days | 2% |
| Laura Daly | 10/10 | 3372 days | 2% |
| Stephanie Mouat | 9/10 | 3383 days | 2% |
| Sam Brydon | 10/10 | 3383 days | 2% |
| Yung Ok Yoo | 8/10 | 3384 days | 2% |
| Sarah Gurney | 8/10 | 3412 days | 2% |
| Janelle Sterling | 10/10 | 3441 days | 2% |
| Thijs Zaadnoordijk | 10/10 | 3444 days | 2% |
| Flurg McSpong | 10/10 | 3475 days | 2% |
| Mary Foster | 10/10 | 3505 days | 2% |
| Viki Ziemba | 10/10 | 3505 days | 2% |
| Jan mentink | 9/10 | 3530 days | 2% |
| Jan Mentink | 10/10 | 3532 days | 2% |
| Jane Monro | 10/10 | 3567 days | 2% |
| Sally Smith | 10/10 | 3596 days | 2% |
| Mark Sandbrook | 10/10 | 3658 days | 1% |
| Andrew Jones | 8/10 | 3689 days | 1% |
| Christine Andersen | 10/10 | 3689 days | 1% |
| Jan Collins | 10/10 | 3707 days | 1% |
| Andrew Stace | 10/10 | 3748 days | 1% |
| Christian Roerig | 10/10 | 3748 days | 1% |
| Elham Isari | 10/10 | 3798 days | 1% |
| SUE COLEMAN | 9/10 | 3809 days | 1% |
| Sidney Stokkers | 9/10 | 3840 days | 1% |
| Derek van Niekerk | 10/10 | 3901 days | 1% |
| Andrew Kermode | 10/10 | 3932 days | 1% |
| Michelle K | 10/10 | 3993 days | 1% |
| Eve Clemens | 10/10 | 3993 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3993 days | 1% |
| Mark Ovens | 10/10 | 4023 days | 1% |
| Heike Heller | 9/10 | 4032 days | 1% |
| Walter Neff | 10/10 | 4082 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4113 days | 1% |
| Susan Kirkham | 10/10 | 4113 days | 1% |
| Simon Heffer | 10/10 | 4113 days | 1% |
| Paul Wood | 9/10 | 4144 days | 0% |
| griff griffiths | 9/10 | 4144 days | 0% |
| J Murphy | 9/10 | 4174 days | 0% |
| Kiwix3 | 10/10 | 4205 days | 0% |
| I & K Urquhart | 10/10 | 4266 days | 0% |
| Gary Greenwell | 10/10 | 4297 days | 0% |
| Pierre Cinquin | 9/10 | 4346 days | 0% |
| Chris Quarre | 10/10 | 4358 days | 0% |
| M Morgan | 10/10 | 4388 days | 1% |
| Grantygrant | 10/10 | 4388 days | 1% |
| Ted Pointing | 10/10 | 4388 days | 1% |
| Ron Stenhouse | 10/10 | 4388 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4388 days | 1% |
| Peti 10 | 10/10 | 4419 days | 1% |
| Julian Roots | 9/10 | 4419 days | 1% |
| M Branche | 9/10 | 4421 days | 1% |
| Malgorzata | 10/10 | 4423 days | 1% |
| Michal | 10/10 | 4423 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4423 days | 1% |
| brian barran | 9/10 | 4447 days | 1% |
| Nigel Williams | 10/10 | 4478 days | 1% |
| William Notcutt | 10/10 | 4478 days | 1% |
| Moni Sangoi | 9/10 | 4478 days | 1% |
| paulchris | 10/10 | 4509 days | 1% |
| doepie277 | 10/10 | 4509 days | 1% |
| Frank and Suzanne | 9/10 | 4509 days | 1% |
| Alex Laidlaw | 10/10 | 4516 days | 1% |
| gigi29 | 10/10 | 4539 days | 1% |
| Anthony Croton | 10/10 | 4570 days | 1% |
| CollyLuke | 10/10 | 4600 days | 1% |
| Ryan J | 10/10 | 4600 days | 1% |
| sueadegizmo | 10/10 | 4692 days | 1% |
| Carlin | 10/10 | 4692 days | 1% |
| Adam_Heath | 10/10 | 4692 days | 1% |
| Waldo Andersen | 10/10 | 4753 days | 1% |
| Daniel Patricia | 10/10 | 4787 days | 1% |
| Mike & Julia Stone | 10/10 | 4789 days | 1% |
| Bottoms | 9/10 | 4794 days | 1% |
| Hazel & Alan Damerell | 10/10 | 4795 days | 1% |
| Dieter Mangold | 9/10 | 4796 days | 1% |
| Lyn Deavin | 8/10 | 4796 days | 1% |
| Robert McIlraith | 10/10 | 4799 days | 1% |
| Marian Stolker | 10/10 | 4800 days | 1% |
| elaineandbob | 10/10 | 4813 days | 1% |
| Berry | 10/10 | 4886 days | 1% |
| Richard Lechevallier | 10/10 | 4892 days | 1% |
| qofd | 10/10 | 5089 days | 1% |
| Stephen Hunt | 10/10 | 5115 days | 1% |
| Weez18 | 10/10 | 5119 days | 1% |
| Karin Kueng | 10/10 | 5138 days | 1% |
| bryfrance | 10/10 | 5140 days | 1% |
| Ellie Thompson | 10/10 | 5142 days | 1% |
| Diane Johnston | 9/10 | 5143 days | 1% |
| Beat & Connie | 10/10 | 5144 days | 1% |
| Patrick Schaad | 9/10 | 5144 days | 1% |
| Adrian Beckett | 10/10 | 5146 days | 1% |
| Simon Vickers | 10/10 | 5149 days | 1% |
| Pein van Nosrt | 9/10 | 5149 days | 1% |
| LandJ | 9/10 | 5150 days | 1% |
| Eva Bock | 9/10 | 5153 days | 1% |
| Plomp | 9/10 | 5154 days | 1% |
| Eva Stauderova | 10/10 | 5169 days | 1% |
| Robert Smith | 10/10 | 5169 days | 1% |
| Bas Geerts | 9/10 | 5171 days | 1% |
| Derek Archibald | 9/10 | 5171 days | 1% |
| Kiefer Osterrieder | 10/10 | 5173 days | 1% |
| John Winter | 9/10 | 5540 days | 1% |
| glenmh | 10/10 | 5543 days | 1% |
| Steve Canner | 8/10 | 5543 days | 1% |
| Anne Heriot | 10/10 | 5555 days | 1% |
| catdonjaime | 10/10 | 5598 days | 1% |
| CarolB | 10/10 | 5883 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 68 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 65 | -1.18% |
| 66 | -1.20% |
| 67 | -1.22% |
| 68 | -1.24% |
| 69 | -1.26% |
| 70 | -1.28% |
| 71 | -1.29% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.