G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 134 days | 100% |
| Christopher | 10/10 | 468 days | 88% |
| Bree | 10/10 | 468 days | 88% |
| DA - USA | 10/10 | 560 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 560 days | 83% |
| Frank | 6/10 | 621 days | 68% |
| Mark | 7/10 | 652 days | 71% |
| Alex Towler | 10/10 | 652 days | 77% |
| Fabienne | 10/10 | 652 days | 77% |
| Rya | 10/10 | 681 days | 74% |
| Elke | 10/10 | 743 days | 69% |
| DJ | 10/10 | 804 days | 64% |
| Lini | 10/10 | 804 days | 64% |
| Marg Dale | 9/10 | 896 days | 54% |
| Felicity Nicolson | 9/10 | 957 days | 48% |
| Christa | 10/10 | 957 days | 48% |
| Arie | 9/10 | 1046 days | 40% |
| Anna Tatje | 8/10 | 1077 days | 37% |
| Johan | 9/10 | 1169 days | 30% |
| Sarah | 10/10 | 1169 days | 30% |
| Robo | 8/10 | 1960 days | 5% |
| Ines | 6/10 | 2142 days | 4% |
| Kenny | 8/10 | 2204 days | 4% |
| Chris | 10/10 | 2234 days | 4% |
| Scooper | 10/10 | 2418 days | 4% |
| Zoe | 9/10 | 2448 days | 4% |
| The big German family | 10/10 | 2448 days | 4% |
| Gaudenz Schnell | 10/10 | 2507 days | 4% |
| Tash & Laura | 8/10 | 2507 days | 4% |
| Jgcanada | 10/10 | 2507 days | 4% |
| TP&MM | 9/10 | 2507 days | 4% |
| Niven | 10/10 | 2507 days | 4% |
| Geoff Walker | 10/10 | 2599 days | 4% |
| helen reeve | 9/10 | 2630 days | 3% |
| Edward Lowe | 10/10 | 2630 days | 3% |
| Chelsea | 8/10 | 2660 days | 3% |
| Michael McMahon | 10/10 | 2813 days | 3% |
| Magenta McHalick | 8/10 | 2869 days | 3% |
| Eversons | 9/10 | 2872 days | 3% |
| Alyson Reid | 7/10 | 2886 days | 3% |
| Shira LA | 9/10 | 2903 days | 3% |
| Kimberley Timberlake | 9/10 | 2936 days | 3% |
| Jye Hurrell | 9/10 | 2960 days | 3% |
| Liz Quilty | 5/10 | 3114 days | 2% |
| Julia Kurtz | 9/10 | 3180 days | 2% |
| Dave Rollison | 10/10 | 3209 days | 2% |
| Fabio Flepp | 7/10 | 3215 days | 2% |
| Ian McCaskill | 7/10 | 3227 days | 2% |
| Rima | 9/10 | 3329 days | 2% |
| Kate | 8/10 | 3512 days | 2% |
| John basham | 9/10 | 3544 days | 2% |
| Staffan Johansson | 7/10 | 3585 days | 1% |
| Raul Ellermann | 9/10 | 3594 days | 2% |
| Bianca Biehl | 9/10 | 3610 days | 1% |
| Boris Gospodinov | 8/10 | 3620 days | 1% |
| Eric Beene | 10/10 | 3637 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3726 days | 1% |
| Richard Thompson | 10/10 | 3726 days | 1% |
| Chester Martin | 10/10 | 3771 days | 1% |
| Elka Keijzer | 10/10 | 3879 days | 1% |
| Emily C | 10/10 | 3909 days | 1% |
| Oakley Miller | 10/10 | 3940 days | 1% |
| holidaymad from Solihull | 6/10 | 3968 days | 1% |
| Lieselotte Michels | 7/10 | 3972 days | 1% |
| Bes | 10/10 | 3973 days | 1% |
| Julia Emery | 9/10 | 3984 days | 1% |
| Devan Sheppard | 10/10 | 4027 days | 1% |
| Brita Topp | 8/10 | 4244 days | 0% |
| Christoph Betten | 9/10 | 4283 days | 0% |
| Family Trip | 9/10 | 4305 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4314 days | 0% |
| Ann Winter | 10/10 | 4323 days | 0% |
| Phillip | 10/10 | 4323 days | 0% |
| Klaus Petersen | 8/10 | 4323 days | 0% |
| Rikke Petersen | 8/10 | 4323 days | 0% |
| Anouck Roudet | 4/10 | 4326 days | 0% |
| Florian Littmann | 3/10 | 4335 days | 0% |
| Celine Darde | 5/10 | 4345 days | 0% |
| Ludovic Denee | 5/10 | 4345 days | 0% |
| Piotr Jurkowski | 6/10 | 4349 days | 0% |
| Evian Bolz | 8/10 | 4362 days | 0% |
| Harel Cliad | 10/10 | 4362 days | 0% |
| Chen Levin | 7/10 | 4362 days | 0% |
| nimrod yaron | 10/10 | 4363 days | 0% |
| Pioter Jurkowski | 7/10 | 4364 days | 0% |
| mr burns | 9/10 | 4364 days | 0% |
| Aitnan Melman | 8/10 | 4366 days | 0% |
| Reinhard Boettcher | 10/10 | 4370 days | 0% |
| Angelika Bottcher | 10/10 | 4370 days | 0% |
| Helene & Peter | 8/10 | 4425 days | 1% |
| FlyingKiwiGirl | 8/10 | 4639 days | 1% |
| Iban Dupont | 9/10 | 4653 days | 1% |
| Emily Sweetman | 6/10 | 4670 days | 1% |
| Maxime | 8/10 | 4682 days | 1% |
| Christoph Mueller | 6/10 | 4692 days | 1% |
| William Notcutt | 6/10 | 4729 days | 1% |
| Joroen Borkert | 8/10 | 4747 days | 1% |
| Wouter Trumpie | 6/10 | 4749 days | 1% |
| tanyap | 9/10 | 4760 days | 1% |
| Terry Coles | 10/10 | 4760 days | 1% |
| Gary Brooks | 9/10 | 4760 days | 1% |
| Alexander Klein | 9/10 | 4764 days | 1% |
| Doan | 10/10 | 4765 days | 1% |
| Milena Heinrich | 9/10 | 4766 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4776 days | 1% |
| Melina | 7/10 | 4882 days | 1% |
| yamutt | 8/10 | 5004 days | 1% |
| Peter Hart | 4/10 | 5032 days | 1% |
| Michael Jefferies | 9/10 | 5038 days | 1% |
| Romla | 7/10 | 5042 days | 1% |
| Ronald Veldman | 7/10 | 5042 days | 1% |
| Tom Pratt | 7/10 | 5047 days | 1% |
| Elise Violet | 9/10 | 5048 days | 1% |
| Lepied | 9/10 | 5051 days | 1% |
| Petra | 10/10 | 5059 days | 1% |
| Adam Critchley | 8/10 | 5061 days | 1% |
| Sebastian | 8/10 | 5062 days | 1% |
| Vbeirne | 10/10 | 5095 days | 1% |
| CMJ | 9/10 | 5095 days | 1% |
| S Tucker | 6/10 | 5115 days | 1% |
| Niels Daubjerg | 9/10 | 5127 days | 1% |
| Marc & Pauline | 8/10 | 5132 days | 1% |
| Marek Woznica | 9/10 | 5133 days | 1% |
| Rudy Witt | 9/10 | 5142 days | 1% |
| CatherineStuart | 10/10 | 5156 days | 1% |
| Peter W. | 7/10 | 5156 days | 1% |
| Tina | 10/10 | 5156 days | 1% |
| English_Campers | 8/10 | 5370 days | 1% |
| Jon_and_Family | 8/10 | 5370 days | 1% |
| Andreas Blessing | 8/10 | 5381 days | 1% |
| Boehmer | 9/10 | 5385 days | 1% |
| Wheeler | 9/10 | 5390 days | 1% |
| Rolf | 7/10 | 5392 days | 1% |
| Dirk Van Den Berg | 10/10 | 5395 days | 1% |
| Katy Bourne | 9/10 | 5395 days | 1% |
| Kees Stigter | 8/10 | 5397 days | 1% |
| Birgette Weiner | 9/10 | 5415 days | 1% |
| Tobias Torax | 10/10 | 5416 days | 1% |
| Alexandra | 10/10 | 5418 days | 1% |
| Theo Dykhuizen | 8/10 | 5424 days | 1% |
| de Vries | 10/10 | 5427 days | 1% |
| Euros | 10/10 | 5491 days | 1% |
| julialee272 | 10/10 | 5613 days | 1% |
| astridaus | 8/10 | 5735 days | 1% |
| Katharina | 10/10 | 5769 days | 1% |
| David Milner | 9/10 | 5772 days | 1% |
| Annemiek and Rianne | 9/10 | 5807 days | 1% |
| Numun | 8/10 | 5825 days | 1% |
| warrenp | 10/10 | 5841 days | 1% |
| Lynn Maguire | 10/10 | 5842 days | 1% |
| jamesg | 10/10 | 5854 days | 1% |
| Roman Hauri | 10/10 | 5868 days | 1% |
| Jessica Clarisse | 9/10 | 5868 days | 1% |
| Kazmeister | 9/10 | 5886 days | 1% |
| AndrewF78 | 10/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 107 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 104 | -2.11% |
| 105 | -2.13% |
| 106 | -2.15% |
| 107 | -2.17% |
| 108 | -2.19% |
| 109 | -2.21% |
| 110 | -2.23% |
| … | … |
Balancing Adjustment
0.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.