Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 78 days | 100% |
| Bree | 10/10 | 78 days | 100% |
| DA - USA | 10/10 | 170 days | 99% |
| Andy,Tina & Fur babys | 10/10 | 170 days | 99% |
| Frank | 6/10 | 231 days | 84% |
| Mark | 7/10 | 262 days | 90% |
| Alex Towler | 10/10 | 262 days | 96% |
| Fabienne | 10/10 | 262 days | 96% |
| Rya | 10/10 | 291 days | 96% |
| Elke | 10/10 | 353 days | 93% |
| DJ | 10/10 | 414 days | 91% |
| Lini | 10/10 | 414 days | 91% |
| Marg Dale | 9/10 | 506 days | 85% |
| Felicity Nicolson | 9/10 | 567 days | 81% |
| Christa | 10/10 | 567 days | 82% |
| Arie | 9/10 | 656 days | 75% |
| Anna Tatje | 8/10 | 687 days | 72% |
| Johan | 9/10 | 779 days | 65% |
| Sarah | 10/10 | 779 days | 66% |
| Robo | 8/10 | 1570 days | 9% |
| Ines | 6/10 | 1752 days | 5% |
| Kenny | 8/10 | 1814 days | 5% |
| Chris | 10/10 | 1844 days | 5% |
| Scooper | 10/10 | 2028 days | 5% |
| Zoe | 9/10 | 2058 days | 5% |
| The big German family | 10/10 | 2058 days | 5% |
| Gaudenz Schnell | 10/10 | 2117 days | 4% |
| Tash & Laura | 8/10 | 2117 days | 4% |
| Jgcanada | 10/10 | 2117 days | 4% |
| TP&MM | 9/10 | 2117 days | 4% |
| Niven | 10/10 | 2117 days | 4% |
| Geoff Walker | 10/10 | 2209 days | 4% |
| helen reeve | 9/10 | 2240 days | 4% |
| Edward Lowe | 10/10 | 2240 days | 4% |
| Chelsea | 8/10 | 2270 days | 4% |
| Michael McMahon | 10/10 | 2423 days | 4% |
| Magenta McHalick | 8/10 | 2479 days | 4% |
| Eversons | 9/10 | 2482 days | 4% |
| Alyson Reid | 7/10 | 2496 days | 3% |
| Shira LA | 9/10 | 2513 days | 4% |
| Kimberley Timberlake | 9/10 | 2546 days | 4% |
| Jye Hurrell | 9/10 | 2570 days | 4% |
| Liz Quilty | 5/10 | 2724 days | 2% |
| Julia Kurtz | 9/10 | 2790 days | 3% |
| Dave Rollison | 10/10 | 2819 days | 3% |
| Fabio Flepp | 7/10 | 2825 days | 3% |
| Ian McCaskill | 7/10 | 2837 days | 3% |
| Rima | 9/10 | 2939 days | 3% |
| Kate | 8/10 | 3122 days | 2% |
| John basham | 9/10 | 3154 days | 2% |
| Staffan Johansson | 7/10 | 3195 days | 2% |
| Raul Ellermann | 9/10 | 3204 days | 2% |
| Bianca Biehl | 9/10 | 3220 days | 2% |
| Boris Gospodinov | 8/10 | 3230 days | 2% |
| Eric Beene | 10/10 | 3247 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3336 days | 2% |
| Richard Thompson | 10/10 | 3336 days | 2% |
| Chester Martin | 10/10 | 3381 days | 2% |
| Elka Keijzer | 10/10 | 3489 days | 2% |
| Emily C | 10/10 | 3519 days | 2% |
| Oakley Miller | 10/10 | 3550 days | 2% |
| holidaymad from Solihull | 6/10 | 3578 days | 1% |
| Lieselotte Michels | 7/10 | 3582 days | 1% |
| Bes | 10/10 | 3583 days | 2% |
| Julia Emery | 9/10 | 3594 days | 2% |
| Devan Sheppard | 10/10 | 3637 days | 1% |
| Brita Topp | 8/10 | 3854 days | 1% |
| Christoph Betten | 9/10 | 3893 days | 1% |
| Family Trip | 9/10 | 3915 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 3924 days | 1% |
| Ann Winter | 10/10 | 3933 days | 1% |
| Phillip | 10/10 | 3933 days | 1% |
| Klaus Petersen | 8/10 | 3933 days | 1% |
| Rikke Petersen | 8/10 | 3933 days | 1% |
| Anouck Roudet | 4/10 | 3936 days | 1% |
| Florian Littmann | 3/10 | 3945 days | 0% |
| Celine Darde | 5/10 | 3955 days | 1% |
| Ludovic Denee | 5/10 | 3955 days | 1% |
| Piotr Jurkowski | 6/10 | 3959 days | 1% |
| Evian Bolz | 8/10 | 3972 days | 1% |
| Harel Cliad | 10/10 | 3972 days | 1% |
| Chen Levin | 7/10 | 3972 days | 1% |
| nimrod yaron | 10/10 | 3973 days | 1% |
| Pioter Jurkowski | 7/10 | 3974 days | 1% |
| mr burns | 9/10 | 3974 days | 1% |
| Aitnan Melman | 8/10 | 3976 days | 1% |
| Reinhard Boettcher | 10/10 | 3980 days | 1% |
| Angelika Bottcher | 10/10 | 3980 days | 1% |
| Helene & Peter | 8/10 | 4035 days | 1% |
| FlyingKiwiGirl | 8/10 | 4249 days | 0% |
| Iban Dupont | 9/10 | 4263 days | 0% |
| Emily Sweetman | 6/10 | 4280 days | 0% |
| Maxime | 8/10 | 4292 days | 0% |
| Christoph Mueller | 6/10 | 4302 days | 0% |
| William Notcutt | 6/10 | 4339 days | 0% |
| Joroen Borkert | 8/10 | 4357 days | 0% |
| Wouter Trumpie | 6/10 | 4359 days | 0% |
| tanyap | 9/10 | 4370 days | 0% |
| Terry Coles | 10/10 | 4370 days | 0% |
| Gary Brooks | 9/10 | 4370 days | 0% |
| Alexander Klein | 9/10 | 4374 days | 0% |
| Doan | 10/10 | 4375 days | 0% |
| Milena Heinrich | 9/10 | 4376 days | 0% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4386 days | 1% |
| Melina | 7/10 | 4492 days | 1% |
| yamutt | 8/10 | 4614 days | 1% |
| Peter Hart | 4/10 | 4642 days | 1% |
| Michael Jefferies | 9/10 | 4648 days | 1% |
| Romla | 7/10 | 4652 days | 1% |
| Ronald Veldman | 7/10 | 4652 days | 1% |
| Tom Pratt | 7/10 | 4657 days | 1% |
| Elise Violet | 9/10 | 4658 days | 1% |
| Lepied | 9/10 | 4661 days | 1% |
| Petra | 10/10 | 4669 days | 1% |
| Adam Critchley | 8/10 | 4671 days | 1% |
| Sebastian | 8/10 | 4672 days | 1% |
| Vbeirne | 10/10 | 4705 days | 1% |
| CMJ | 9/10 | 4705 days | 1% |
| S Tucker | 6/10 | 4725 days | 1% |
| Niels Daubjerg | 9/10 | 4737 days | 1% |
| Marc & Pauline | 8/10 | 4742 days | 1% |
| Marek Woznica | 9/10 | 4743 days | 1% |
| Rudy Witt | 9/10 | 4752 days | 1% |
| CatherineStuart | 10/10 | 4766 days | 1% |
| Peter W. | 7/10 | 4766 days | 1% |
| Tina | 10/10 | 4766 days | 1% |
| English_Campers | 8/10 | 4980 days | 1% |
| Jon_and_Family | 8/10 | 4980 days | 1% |
| Andreas Blessing | 8/10 | 4991 days | 1% |
| Boehmer | 9/10 | 4995 days | 1% |
| Wheeler | 9/10 | 5000 days | 1% |
| Rolf | 7/10 | 5002 days | 1% |
| Dirk Van Den Berg | 10/10 | 5005 days | 1% |
| Katy Bourne | 9/10 | 5005 days | 1% |
| Kees Stigter | 8/10 | 5007 days | 1% |
| Birgette Weiner | 9/10 | 5025 days | 1% |
| Tobias Torax | 10/10 | 5026 days | 1% |
| Alexandra | 10/10 | 5028 days | 1% |
| Theo Dykhuizen | 8/10 | 5034 days | 1% |
| de Vries | 10/10 | 5037 days | 1% |
| Euros | 10/10 | 5101 days | 1% |
| julialee272 | 10/10 | 5223 days | 1% |
| astridaus | 8/10 | 5345 days | 1% |
| Katharina | 10/10 | 5379 days | 1% |
| David Milner | 9/10 | 5382 days | 1% |
| Annemiek and Rianne | 9/10 | 5417 days | 1% |
| Numun | 8/10 | 5435 days | 1% |
| warrenp | 10/10 | 5451 days | 1% |
| Lynn Maguire | 10/10 | 5452 days | 1% |
| jamesg | 10/10 | 5464 days | 1% |
| Roman Hauri | 10/10 | 5478 days | 1% |
| Jessica Clarisse | 9/10 | 5478 days | 1% |
| Kazmeister | 9/10 | 5496 days | 1% |
| AndrewF78 | 10/10 | 5746 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 54 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 51 | -1.03% |
| 52 | -1.05% |
| 53 | -1.07% |
| 54 | -1.09% |
| 55 | -1.11% |
| 56 | -1.13% |
| 57 | -1.15% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.