G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 54 |
|
35% |
9/10 | 41 |
|
27% |
8/10 | 29 |
|
19% |
7/10 | 15 |
|
10% |
6/10 | 9 |
|
6% |
5/10 | 3 |
|
2% |
4/10 | 2 |
|
1% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 22 |
|
31% |
9/10 | 20 |
|
28% |
8/10 | 14 |
|
19% |
7/10 | 6 |
|
8% |
6/10 | 4 |
|
6% |
5/10 | 3 |
|
4% |
4/10 | 2 |
|
3% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Christopher | 10/10 | 173 days | 100% |
Bree | 10/10 | 173 days | 100% |
DA - USA | 10/10 | 265 days | 98% |
Andy,Tina & Fur babys | 10/10 | 265 days | 98% |
Frank | 6/10 | 326 days | 82% |
Mark | 7/10 | 357 days | 88% |
Alex Towler | 10/10 | 357 days | 94% |
Fabienne | 10/10 | 357 days | 94% |
Rya | 10/10 | 386 days | 93% |
Elke | 10/10 | 448 days | 90% |
DJ | 10/10 | 509 days | 87% |
Lini | 10/10 | 509 days | 87% |
Marg Dale | 9/10 | 601 days | 80% |
Felicity Nicolson | 9/10 | 662 days | 76% |
Christa | 10/10 | 662 days | 76% |
Arie | 9/10 | 751 days | 68% |
Anna Tatje | 8/10 | 782 days | 65% |
Johan | 9/10 | 874 days | 57% |
Sarah | 10/10 | 874 days | 57% |
Robo | 8/10 | 1665 days | 6% |
Ines | 6/10 | 1847 days | 4% |
Kenny | 8/10 | 1909 days | 5% |
Chris | 10/10 | 1939 days | 5% |
Scooper | 10/10 | 2123 days | 4% |
Zoe | 9/10 | 2153 days | 4% |
The big German family | 10/10 | 2153 days | 4% |
Gaudenz Schnell | 10/10 | 2211 days | 4% |
Tash & Laura | 8/10 | 2212 days | 4% |
Jgcanada | 10/10 | 2212 days | 4% |
TP&MM | 9/10 | 2212 days | 4% |
Niven | 10/10 | 2212 days | 4% |
Geoff Walker | 10/10 | 2304 days | 4% |
helen reeve | 9/10 | 2335 days | 4% |
Edward Lowe | 10/10 | 2335 days | 4% |
Chelsea | 8/10 | 2365 days | 4% |
Michael McMahon | 10/10 | 2518 days | 4% |
Magenta McHalick | 8/10 | 2574 days | 4% |
Eversons | 9/10 | 2577 days | 4% |
Alyson Reid | 7/10 | 2591 days | 3% |
Shira LA | 9/10 | 2608 days | 3% |
Kimberley Timberlake | 9/10 | 2641 days | 3% |
Jye Hurrell | 9/10 | 2665 days | 3% |
Liz Quilty | 5/10 | 2819 days | 2% |
Julia Kurtz | 9/10 | 2885 days | 3% |
Dave Rollison | 10/10 | 2913 days | 3% |
Fabio Flepp | 7/10 | 2920 days | 3% |
Ian McCaskill | 7/10 | 2932 days | 3% |
Rima | 9/10 | 3034 days | 3% |
Kate | 8/10 | 3217 days | 2% |
John basham | 9/10 | 3249 days | 2% |
Staffan Johansson | 7/10 | 3290 days | 2% |
Raul Ellermann | 9/10 | 3299 days | 2% |
Bianca Biehl | 9/10 | 3315 days | 2% |
Boris Gospodinov | 8/10 | 3325 days | 2% |
Eric Beene | 10/10 | 3342 days | 2% |
Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3430 days | 2% |
Richard Thompson | 10/10 | 3431 days | 2% |
Chester Martin | 10/10 | 3476 days | 2% |
Elka Keijzer | 10/10 | 3583 days | 2% |
Emily C | 10/10 | 3613 days | 2% |
Oakley Miller | 10/10 | 3644 days | 1% |
holidaymad from Solihull | 6/10 | 3672 days | 1% |
Lieselotte Michels | 7/10 | 3677 days | 1% |
Bes | 10/10 | 3678 days | 1% |
Julia Emery | 9/10 | 3689 days | 1% |
Devan Sheppard | 10/10 | 3732 days | 1% |
Brita Topp | 8/10 | 3949 days | 1% |
Christoph Betten | 9/10 | 3988 days | 1% |
Family Trip | 9/10 | 4010 days | 1% |
Daniel Garcia Dezgado | 9/10 | 4019 days | 1% |
Ann Winter | 10/10 | 4028 days | 1% |
Phillip | 10/10 | 4028 days | 1% |
Klaus Petersen | 8/10 | 4028 days | 1% |
Rikke Petersen | 8/10 | 4028 days | 1% |
Anouck Roudet | 4/10 | 4031 days | 0% |
Florian Littmann | 3/10 | 4040 days | 0% |
Celine Darde | 5/10 | 4050 days | 0% |
Ludovic Denee | 5/10 | 4050 days | 0% |
Piotr Jurkowski | 6/10 | 4054 days | 1% |
Evian Bolz | 8/10 | 4067 days | 1% |
Harel Cliad | 10/10 | 4067 days | 1% |
Chen Levin | 7/10 | 4067 days | 1% |
nimrod yaron | 10/10 | 4068 days | 1% |
Pioter Jurkowski | 7/10 | 4069 days | 1% |
mr burns | 9/10 | 4069 days | 1% |
Aitnan Melman | 8/10 | 4071 days | 1% |
Reinhard Boettcher | 10/10 | 4075 days | 1% |
Angelika Bottcher | 10/10 | 4075 days | 1% |
Helene & Peter | 8/10 | 4130 days | 0% |
FlyingKiwiGirl | 8/10 | 4344 days | 0% |
Iban Dupont | 9/10 | 4358 days | 0% |
Emily Sweetman | 6/10 | 4375 days | 0% |
Maxime | 8/10 | 4387 days | 1% |
Christoph Mueller | 6/10 | 4397 days | 1% |
William Notcutt | 6/10 | 4434 days | 1% |
Joroen Borkert | 8/10 | 4452 days | 1% |
Wouter Trumpie | 6/10 | 4454 days | 1% |
tanyap | 9/10 | 4465 days | 1% |
Terry Coles | 10/10 | 4465 days | 1% |
Gary Brooks | 9/10 | 4465 days | 1% |
Alexander Klein | 9/10 | 4469 days | 1% |
Doan | 10/10 | 4470 days | 1% |
Milena Heinrich | 9/10 | 4471 days | 1% |
Brigitte van Leeuwen-ud Meys | 7/10 | 4481 days | 1% |
Melina | 7/10 | 4587 days | 1% |
yamutt | 8/10 | 4709 days | 1% |
Peter Hart | 4/10 | 4737 days | 1% |
Michael Jefferies | 9/10 | 4743 days | 1% |
Romla | 7/10 | 4747 days | 1% |
Ronald Veldman | 7/10 | 4747 days | 1% |
Tom Pratt | 7/10 | 4752 days | 1% |
Elise Violet | 9/10 | 4753 days | 1% |
Lepied | 9/10 | 4756 days | 1% |
Petra | 10/10 | 4764 days | 1% |
Adam Critchley | 8/10 | 4766 days | 1% |
Sebastian | 8/10 | 4767 days | 1% |
Vbeirne | 10/10 | 4800 days | 1% |
CMJ | 9/10 | 4800 days | 1% |
S Tucker | 6/10 | 4820 days | 1% |
Niels Daubjerg | 9/10 | 4832 days | 1% |
Marc & Pauline | 8/10 | 4837 days | 1% |
Marek Woznica | 9/10 | 4838 days | 1% |
Rudy Witt | 9/10 | 4847 days | 1% |
CatherineStuart | 10/10 | 4861 days | 1% |
Peter W. | 7/10 | 4861 days | 1% |
Tina | 10/10 | 4861 days | 1% |
English_Campers | 8/10 | 5075 days | 1% |
Jon_and_Family | 8/10 | 5075 days | 1% |
Andreas Blessing | 8/10 | 5086 days | 1% |
Boehmer | 9/10 | 5090 days | 1% |
Wheeler | 9/10 | 5095 days | 1% |
Rolf | 7/10 | 5097 days | 1% |
Dirk Van Den Berg | 10/10 | 5100 days | 1% |
Katy Bourne | 9/10 | 5100 days | 1% |
Kees Stigter | 8/10 | 5102 days | 1% |
Birgette Weiner | 9/10 | 5120 days | 1% |
Tobias Torax | 10/10 | 5121 days | 1% |
Alexandra | 10/10 | 5123 days | 1% |
Theo Dykhuizen | 8/10 | 5129 days | 1% |
de Vries | 10/10 | 5132 days | 1% |
Euros | 10/10 | 5196 days | 1% |
julialee272 | 10/10 | 5318 days | 1% |
astridaus | 8/10 | 5440 days | 1% |
Katharina | 10/10 | 5474 days | 1% |
David Milner | 9/10 | 5477 days | 1% |
Annemiek and Rianne | 9/10 | 5512 days | 1% |
Numun | 8/10 | 5530 days | 1% |
warrenp | 10/10 | 5546 days | 1% |
Lynn Maguire | 10/10 | 5547 days | 1% |
jamesg | 10/10 | 5559 days | 1% |
Roman Hauri | 10/10 | 5573 days | 1% |
Jessica Clarisse | 9/10 | 5573 days | 1% |
Kazmeister | 9/10 | 5591 days | 1% |
AndrewF78 | 10/10 | 5841 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 148 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
145 | -3.00% |
146 | -3.02% |
147 | -3.04% |
148 | -3.06% |
149 | -3.09% |
150 | -3.11% |
151 | -3.13% |
… | … |
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.