Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 210 days | 100% |
| Bree | 10/10 | 210 days | 100% |
| DA - USA | 10/10 | 302 days | 97% |
| Andy,Tina & Fur babys | 10/10 | 302 days | 97% |
| Frank | 6/10 | 363 days | 82% |
| Mark | 7/10 | 394 days | 87% |
| Alex Towler | 10/10 | 394 days | 93% |
| Fabienne | 10/10 | 394 days | 93% |
| Rya | 10/10 | 423 days | 92% |
| Elke | 10/10 | 485 days | 89% |
| DJ | 10/10 | 546 days | 85% |
| Lini | 10/10 | 546 days | 85% |
| Marg Dale | 9/10 | 638 days | 78% |
| Felicity Nicolson | 9/10 | 699 days | 73% |
| Christa | 10/10 | 699 days | 74% |
| Arie | 9/10 | 788 days | 65% |
| Anna Tatje | 8/10 | 819 days | 62% |
| Johan | 9/10 | 911 days | 53% |
| Sarah | 10/10 | 911 days | 54% |
| Robo | 8/10 | 1702 days | 6% |
| Ines | 6/10 | 1884 days | 4% |
| Kenny | 8/10 | 1946 days | 4% |
| Chris | 10/10 | 1976 days | 5% |
| Scooper | 10/10 | 2160 days | 4% |
| Zoe | 9/10 | 2190 days | 4% |
| The big German family | 10/10 | 2190 days | 4% |
| Gaudenz Schnell | 10/10 | 2248 days | 4% |
| Tash & Laura | 8/10 | 2249 days | 4% |
| Jgcanada | 10/10 | 2249 days | 4% |
| TP&MM | 9/10 | 2249 days | 4% |
| Niven | 10/10 | 2249 days | 4% |
| Geoff Walker | 10/10 | 2341 days | 4% |
| helen reeve | 9/10 | 2372 days | 4% |
| Edward Lowe | 10/10 | 2372 days | 4% |
| Chelsea | 8/10 | 2402 days | 4% |
| Michael McMahon | 10/10 | 2555 days | 3% |
| Magenta McHalick | 8/10 | 2611 days | 3% |
| Eversons | 9/10 | 2614 days | 3% |
| Alyson Reid | 7/10 | 2628 days | 3% |
| Shira LA | 9/10 | 2645 days | 3% |
| Kimberley Timberlake | 9/10 | 2678 days | 3% |
| Jye Hurrell | 9/10 | 2702 days | 3% |
| Liz Quilty | 5/10 | 2856 days | 2% |
| Julia Kurtz | 9/10 | 2922 days | 3% |
| Dave Rollison | 10/10 | 2950 days | 3% |
| Fabio Flepp | 7/10 | 2957 days | 2% |
| Ian McCaskill | 7/10 | 2969 days | 2% |
| Rima | 9/10 | 3071 days | 2% |
| Kate | 8/10 | 3254 days | 2% |
| John basham | 9/10 | 3286 days | 2% |
| Staffan Johansson | 7/10 | 3327 days | 2% |
| Raul Ellermann | 9/10 | 3336 days | 2% |
| Bianca Biehl | 9/10 | 3352 days | 2% |
| Boris Gospodinov | 8/10 | 3362 days | 2% |
| Eric Beene | 10/10 | 3379 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3467 days | 1% |
| Richard Thompson | 10/10 | 3468 days | 2% |
| Chester Martin | 10/10 | 3513 days | 1% |
| Elka Keijzer | 10/10 | 3620 days | 1% |
| Emily C | 10/10 | 3650 days | 1% |
| Oakley Miller | 10/10 | 3681 days | 1% |
| holidaymad from Solihull | 6/10 | 3709 days | 1% |
| Lieselotte Michels | 7/10 | 3714 days | 1% |
| Bes | 10/10 | 3715 days | 1% |
| Julia Emery | 9/10 | 3726 days | 1% |
| Devan Sheppard | 10/10 | 3769 days | 1% |
| Brita Topp | 8/10 | 3986 days | 0% |
| Christoph Betten | 9/10 | 4025 days | 0% |
| Family Trip | 9/10 | 4047 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4056 days | 0% |
| Ann Winter | 10/10 | 4065 days | 0% |
| Phillip | 10/10 | 4065 days | 0% |
| Klaus Petersen | 8/10 | 4065 days | 0% |
| Rikke Petersen | 8/10 | 4065 days | 0% |
| Anouck Roudet | 4/10 | 4068 days | 0% |
| Florian Littmann | 3/10 | 4077 days | 0% |
| Celine Darde | 5/10 | 4087 days | 0% |
| Ludovic Denee | 5/10 | 4087 days | 0% |
| Piotr Jurkowski | 6/10 | 4091 days | 0% |
| Evian Bolz | 8/10 | 4104 days | 0% |
| Harel Cliad | 10/10 | 4104 days | 0% |
| Chen Levin | 7/10 | 4104 days | 0% |
| nimrod yaron | 10/10 | 4105 days | 0% |
| Pioter Jurkowski | 7/10 | 4106 days | 0% |
| mr burns | 9/10 | 4106 days | 0% |
| Aitnan Melman | 8/10 | 4108 days | 0% |
| Reinhard Boettcher | 10/10 | 4112 days | 0% |
| Angelika Bottcher | 10/10 | 4112 days | 0% |
| Helene & Peter | 8/10 | 4167 days | 0% |
| FlyingKiwiGirl | 8/10 | 4381 days | 1% |
| Iban Dupont | 9/10 | 4395 days | 1% |
| Emily Sweetman | 6/10 | 4412 days | 1% |
| Maxime | 8/10 | 4424 days | 1% |
| Christoph Mueller | 6/10 | 4434 days | 1% |
| William Notcutt | 6/10 | 4471 days | 1% |
| Joroen Borkert | 8/10 | 4489 days | 1% |
| Wouter Trumpie | 6/10 | 4491 days | 1% |
| tanyap | 9/10 | 4502 days | 1% |
| Terry Coles | 10/10 | 4502 days | 1% |
| Gary Brooks | 9/10 | 4502 days | 1% |
| Alexander Klein | 9/10 | 4506 days | 1% |
| Doan | 10/10 | 4507 days | 1% |
| Milena Heinrich | 9/10 | 4508 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4518 days | 1% |
| Melina | 7/10 | 4624 days | 1% |
| yamutt | 8/10 | 4746 days | 1% |
| Peter Hart | 4/10 | 4774 days | 0% |
| Michael Jefferies | 9/10 | 4780 days | 1% |
| Romla | 7/10 | 4784 days | 1% |
| Ronald Veldman | 7/10 | 4784 days | 1% |
| Tom Pratt | 7/10 | 4789 days | 1% |
| Elise Violet | 9/10 | 4790 days | 1% |
| Lepied | 9/10 | 4793 days | 1% |
| Petra | 10/10 | 4801 days | 1% |
| Adam Critchley | 8/10 | 4803 days | 1% |
| Sebastian | 8/10 | 4804 days | 1% |
| Vbeirne | 10/10 | 4837 days | 1% |
| CMJ | 9/10 | 4837 days | 1% |
| S Tucker | 6/10 | 4857 days | 1% |
| Niels Daubjerg | 9/10 | 4869 days | 1% |
| Marc & Pauline | 8/10 | 4874 days | 1% |
| Marek Woznica | 9/10 | 4875 days | 1% |
| Rudy Witt | 9/10 | 4884 days | 1% |
| CatherineStuart | 10/10 | 4898 days | 1% |
| Peter W. | 7/10 | 4898 days | 1% |
| Tina | 10/10 | 4898 days | 1% |
| English_Campers | 8/10 | 5112 days | 1% |
| Jon_and_Family | 8/10 | 5112 days | 1% |
| Andreas Blessing | 8/10 | 5123 days | 1% |
| Boehmer | 9/10 | 5127 days | 1% |
| Wheeler | 9/10 | 5132 days | 1% |
| Rolf | 7/10 | 5134 days | 1% |
| Dirk Van Den Berg | 10/10 | 5137 days | 1% |
| Katy Bourne | 9/10 | 5137 days | 1% |
| Kees Stigter | 8/10 | 5139 days | 1% |
| Birgette Weiner | 9/10 | 5157 days | 1% |
| Tobias Torax | 10/10 | 5158 days | 1% |
| Alexandra | 10/10 | 5160 days | 1% |
| Theo Dykhuizen | 8/10 | 5166 days | 1% |
| de Vries | 10/10 | 5169 days | 1% |
| Euros | 10/10 | 5233 days | 1% |
| julialee272 | 10/10 | 5355 days | 1% |
| astridaus | 8/10 | 5477 days | 1% |
| Katharina | 10/10 | 5511 days | 1% |
| David Milner | 9/10 | 5514 days | 1% |
| Annemiek and Rianne | 9/10 | 5549 days | 1% |
| Numun | 8/10 | 5567 days | 1% |
| warrenp | 10/10 | 5583 days | 1% |
| Lynn Maguire | 10/10 | 5584 days | 1% |
| jamesg | 10/10 | 5596 days | 1% |
| Roman Hauri | 10/10 | 5610 days | 1% |
| Jessica Clarisse | 9/10 | 5610 days | 1% |
| Kazmeister | 9/10 | 5628 days | 1% |
| AndrewF78 | 10/10 | 5878 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.49% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 185 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 182 | -3.43% |
| 183 | -3.45% |
| 184 | -3.47% |
| 185 | -3.49% |
| 186 | -3.51% |
| 187 | -3.53% |
| 188 | -3.55% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.