Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 127 days | 100% |
| Christopher | 10/10 | 461 days | 89% |
| Bree | 10/10 | 461 days | 89% |
| DA - USA | 10/10 | 553 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 553 days | 83% |
| Frank | 6/10 | 614 days | 68% |
| Mark | 7/10 | 645 days | 72% |
| Alex Towler | 10/10 | 645 days | 77% |
| Fabienne | 10/10 | 645 days | 77% |
| Rya | 10/10 | 674 days | 75% |
| Elke | 10/10 | 736 days | 70% |
| DJ | 10/10 | 797 days | 64% |
| Lini | 10/10 | 797 days | 64% |
| Marg Dale | 9/10 | 889 days | 55% |
| Felicity Nicolson | 9/10 | 950 days | 49% |
| Christa | 10/10 | 950 days | 49% |
| Arie | 9/10 | 1039 days | 40% |
| Anna Tatje | 8/10 | 1070 days | 37% |
| Johan | 9/10 | 1162 days | 30% |
| Sarah | 10/10 | 1162 days | 30% |
| Robo | 8/10 | 1953 days | 5% |
| Ines | 6/10 | 2135 days | 4% |
| Kenny | 8/10 | 2197 days | 4% |
| Chris | 10/10 | 2227 days | 4% |
| Scooper | 10/10 | 2411 days | 4% |
| Zoe | 9/10 | 2441 days | 4% |
| The big German family | 10/10 | 2441 days | 4% |
| Gaudenz Schnell | 10/10 | 2499 days | 4% |
| Tash & Laura | 8/10 | 2500 days | 4% |
| Jgcanada | 10/10 | 2500 days | 4% |
| TP&MM | 9/10 | 2500 days | 4% |
| Niven | 10/10 | 2500 days | 4% |
| Geoff Walker | 10/10 | 2592 days | 3% |
| helen reeve | 9/10 | 2623 days | 3% |
| Edward Lowe | 10/10 | 2623 days | 3% |
| Chelsea | 8/10 | 2653 days | 3% |
| Michael McMahon | 10/10 | 2806 days | 3% |
| Magenta McHalick | 8/10 | 2862 days | 3% |
| Eversons | 9/10 | 2865 days | 3% |
| Alyson Reid | 7/10 | 2879 days | 3% |
| Shira LA | 9/10 | 2896 days | 3% |
| Kimberley Timberlake | 9/10 | 2929 days | 3% |
| Jye Hurrell | 9/10 | 2953 days | 3% |
| Liz Quilty | 5/10 | 3107 days | 2% |
| Julia Kurtz | 9/10 | 3173 days | 2% |
| Dave Rollison | 10/10 | 3201 days | 2% |
| Fabio Flepp | 7/10 | 3208 days | 2% |
| Ian McCaskill | 7/10 | 3220 days | 2% |
| Rima | 9/10 | 3322 days | 2% |
| Kate | 8/10 | 3505 days | 2% |
| John basham | 9/10 | 3537 days | 2% |
| Staffan Johansson | 7/10 | 3578 days | 1% |
| Raul Ellermann | 9/10 | 3587 days | 2% |
| Bianca Biehl | 9/10 | 3603 days | 1% |
| Boris Gospodinov | 8/10 | 3613 days | 1% |
| Eric Beene | 10/10 | 3630 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3718 days | 1% |
| Richard Thompson | 10/10 | 3719 days | 1% |
| Chester Martin | 10/10 | 3764 days | 1% |
| Elka Keijzer | 10/10 | 3871 days | 1% |
| Emily C | 10/10 | 3901 days | 1% |
| Oakley Miller | 10/10 | 3932 days | 1% |
| holidaymad from Solihull | 6/10 | 3960 days | 1% |
| Lieselotte Michels | 7/10 | 3965 days | 1% |
| Bes | 10/10 | 3966 days | 1% |
| Julia Emery | 9/10 | 3977 days | 1% |
| Devan Sheppard | 10/10 | 4020 days | 1% |
| Brita Topp | 8/10 | 4237 days | 0% |
| Christoph Betten | 9/10 | 4276 days | 0% |
| Family Trip | 9/10 | 4298 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4307 days | 0% |
| Ann Winter | 10/10 | 4316 days | 0% |
| Phillip | 10/10 | 4316 days | 0% |
| Klaus Petersen | 8/10 | 4316 days | 0% |
| Rikke Petersen | 8/10 | 4316 days | 0% |
| Anouck Roudet | 4/10 | 4319 days | 0% |
| Florian Littmann | 3/10 | 4328 days | 0% |
| Celine Darde | 5/10 | 4338 days | 0% |
| Ludovic Denee | 5/10 | 4338 days | 0% |
| Piotr Jurkowski | 6/10 | 4342 days | 0% |
| Evian Bolz | 8/10 | 4355 days | 0% |
| Harel Cliad | 10/10 | 4355 days | 0% |
| Chen Levin | 7/10 | 4355 days | 0% |
| nimrod yaron | 10/10 | 4356 days | 0% |
| Pioter Jurkowski | 7/10 | 4357 days | 0% |
| mr burns | 9/10 | 4357 days | 0% |
| Aitnan Melman | 8/10 | 4359 days | 0% |
| Reinhard Boettcher | 10/10 | 4363 days | 0% |
| Angelika Bottcher | 10/10 | 4363 days | 0% |
| Helene & Peter | 8/10 | 4418 days | 1% |
| FlyingKiwiGirl | 8/10 | 4632 days | 1% |
| Iban Dupont | 9/10 | 4646 days | 1% |
| Emily Sweetman | 6/10 | 4663 days | 1% |
| Maxime | 8/10 | 4675 days | 1% |
| Christoph Mueller | 6/10 | 4685 days | 1% |
| William Notcutt | 6/10 | 4722 days | 1% |
| Joroen Borkert | 8/10 | 4740 days | 1% |
| Wouter Trumpie | 6/10 | 4742 days | 1% |
| tanyap | 9/10 | 4753 days | 1% |
| Terry Coles | 10/10 | 4753 days | 1% |
| Gary Brooks | 9/10 | 4753 days | 1% |
| Alexander Klein | 9/10 | 4757 days | 1% |
| Doan | 10/10 | 4758 days | 1% |
| Milena Heinrich | 9/10 | 4759 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4769 days | 1% |
| Melina | 7/10 | 4875 days | 1% |
| yamutt | 8/10 | 4997 days | 1% |
| Peter Hart | 4/10 | 5025 days | 1% |
| Michael Jefferies | 9/10 | 5031 days | 1% |
| Romla | 7/10 | 5035 days | 1% |
| Ronald Veldman | 7/10 | 5035 days | 1% |
| Tom Pratt | 7/10 | 5040 days | 1% |
| Elise Violet | 9/10 | 5041 days | 1% |
| Lepied | 9/10 | 5044 days | 1% |
| Petra | 10/10 | 5052 days | 1% |
| Adam Critchley | 8/10 | 5054 days | 1% |
| Sebastian | 8/10 | 5055 days | 1% |
| Vbeirne | 10/10 | 5088 days | 1% |
| CMJ | 9/10 | 5088 days | 1% |
| S Tucker | 6/10 | 5108 days | 1% |
| Niels Daubjerg | 9/10 | 5120 days | 1% |
| Marc & Pauline | 8/10 | 5125 days | 1% |
| Marek Woznica | 9/10 | 5126 days | 1% |
| Rudy Witt | 9/10 | 5135 days | 1% |
| CatherineStuart | 10/10 | 5149 days | 1% |
| Peter W. | 7/10 | 5149 days | 1% |
| Tina | 10/10 | 5149 days | 1% |
| English_Campers | 8/10 | 5363 days | 1% |
| Jon_and_Family | 8/10 | 5363 days | 1% |
| Andreas Blessing | 8/10 | 5374 days | 1% |
| Boehmer | 9/10 | 5378 days | 1% |
| Wheeler | 9/10 | 5383 days | 1% |
| Rolf | 7/10 | 5385 days | 1% |
| Dirk Van Den Berg | 10/10 | 5388 days | 1% |
| Katy Bourne | 9/10 | 5388 days | 1% |
| Kees Stigter | 8/10 | 5390 days | 1% |
| Birgette Weiner | 9/10 | 5408 days | 1% |
| Tobias Torax | 10/10 | 5409 days | 1% |
| Alexandra | 10/10 | 5411 days | 1% |
| Theo Dykhuizen | 8/10 | 5417 days | 1% |
| de Vries | 10/10 | 5420 days | 1% |
| Euros | 10/10 | 5484 days | 1% |
| julialee272 | 10/10 | 5606 days | 1% |
| astridaus | 8/10 | 5728 days | 1% |
| Katharina | 10/10 | 5762 days | 1% |
| David Milner | 9/10 | 5765 days | 1% |
| Annemiek and Rianne | 9/10 | 5800 days | 1% |
| Numun | 8/10 | 5818 days | 1% |
| warrenp | 10/10 | 5834 days | 1% |
| Lynn Maguire | 10/10 | 5835 days | 1% |
| jamesg | 10/10 | 5847 days | 1% |
| Roman Hauri | 10/10 | 5861 days | 1% |
| Jessica Clarisse | 9/10 | 5861 days | 1% |
| Kazmeister | 9/10 | 5879 days | 1% |
| AndrewF78 | 10/10 | 6129 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 99 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 96 | -1.96% |
| 97 | -1.98% |
| 98 | -2.00% |
| 99 | -2.02% |
| 100 | -2.04% |
| 101 | -2.06% |
| 102 | -2.08% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.