G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 109 days | 100% |
| Bree | 10/10 | 109 days | 100% |
| DA - USA | 10/10 | 201 days | 98% |
| Andy,Tina & Fur babys | 10/10 | 201 days | 98% |
| Frank | 6/10 | 262 days | 83% |
| Mark | 7/10 | 293 days | 89% |
| Alex Towler | 10/10 | 293 days | 96% |
| Fabienne | 10/10 | 293 days | 96% |
| Rya | 10/10 | 322 days | 95% |
| Elke | 10/10 | 384 days | 92% |
| DJ | 10/10 | 445 days | 89% |
| Lini | 10/10 | 445 days | 89% |
| Marg Dale | 9/10 | 537 days | 83% |
| Felicity Nicolson | 9/10 | 598 days | 79% |
| Christa | 10/10 | 598 days | 80% |
| Arie | 9/10 | 687 days | 73% |
| Anna Tatje | 8/10 | 718 days | 70% |
| Johan | 9/10 | 810 days | 62% |
| Sarah | 10/10 | 810 days | 63% |
| Robo | 8/10 | 1601 days | 8% |
| Ines | 6/10 | 1783 days | 4% |
| Kenny | 8/10 | 1845 days | 5% |
| Chris | 10/10 | 1875 days | 5% |
| Scooper | 10/10 | 2059 days | 5% |
| Zoe | 9/10 | 2089 days | 4% |
| The big German family | 10/10 | 2089 days | 4% |
| Gaudenz Schnell | 10/10 | 2147 days | 4% |
| Tash & Laura | 8/10 | 2148 days | 4% |
| Jgcanada | 10/10 | 2148 days | 4% |
| TP&MM | 9/10 | 2148 days | 4% |
| Niven | 10/10 | 2148 days | 4% |
| Geoff Walker | 10/10 | 2240 days | 4% |
| helen reeve | 9/10 | 2271 days | 4% |
| Edward Lowe | 10/10 | 2271 days | 4% |
| Chelsea | 8/10 | 2301 days | 4% |
| Michael McMahon | 10/10 | 2454 days | 4% |
| Magenta McHalick | 8/10 | 2510 days | 4% |
| Eversons | 9/10 | 2513 days | 4% |
| Alyson Reid | 7/10 | 2527 days | 3% |
| Shira LA | 9/10 | 2544 days | 4% |
| Kimberley Timberlake | 9/10 | 2577 days | 4% |
| Jye Hurrell | 9/10 | 2601 days | 3% |
| Liz Quilty | 5/10 | 2755 days | 2% |
| Julia Kurtz | 9/10 | 2821 days | 3% |
| Dave Rollison | 10/10 | 2849 days | 3% |
| Fabio Flepp | 7/10 | 2856 days | 3% |
| Ian McCaskill | 7/10 | 2868 days | 3% |
| Rima | 9/10 | 2970 days | 3% |
| Kate | 8/10 | 3153 days | 2% |
| John basham | 9/10 | 3185 days | 2% |
| Staffan Johansson | 7/10 | 3226 days | 2% |
| Raul Ellermann | 9/10 | 3235 days | 2% |
| Bianca Biehl | 9/10 | 3251 days | 2% |
| Boris Gospodinov | 8/10 | 3261 days | 2% |
| Eric Beene | 10/10 | 3278 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3366 days | 2% |
| Richard Thompson | 10/10 | 3367 days | 2% |
| Chester Martin | 10/10 | 3412 days | 2% |
| Elka Keijzer | 10/10 | 3519 days | 2% |
| Emily C | 10/10 | 3549 days | 2% |
| Oakley Miller | 10/10 | 3580 days | 2% |
| holidaymad from Solihull | 6/10 | 3608 days | 1% |
| Lieselotte Michels | 7/10 | 3613 days | 1% |
| Bes | 10/10 | 3614 days | 1% |
| Julia Emery | 9/10 | 3625 days | 1% |
| Devan Sheppard | 10/10 | 3668 days | 1% |
| Brita Topp | 8/10 | 3885 days | 1% |
| Christoph Betten | 9/10 | 3924 days | 1% |
| Family Trip | 9/10 | 3946 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 3955 days | 1% |
| Ann Winter | 10/10 | 3964 days | 1% |
| Phillip | 10/10 | 3964 days | 1% |
| Klaus Petersen | 8/10 | 3964 days | 1% |
| Rikke Petersen | 8/10 | 3964 days | 1% |
| Anouck Roudet | 4/10 | 3967 days | 1% |
| Florian Littmann | 3/10 | 3976 days | 0% |
| Celine Darde | 5/10 | 3986 days | 1% |
| Ludovic Denee | 5/10 | 3986 days | 1% |
| Piotr Jurkowski | 6/10 | 3990 days | 1% |
| Evian Bolz | 8/10 | 4003 days | 1% |
| Harel Cliad | 10/10 | 4003 days | 1% |
| Chen Levin | 7/10 | 4003 days | 1% |
| nimrod yaron | 10/10 | 4004 days | 1% |
| Pioter Jurkowski | 7/10 | 4005 days | 1% |
| mr burns | 9/10 | 4005 days | 1% |
| Aitnan Melman | 8/10 | 4007 days | 1% |
| Reinhard Boettcher | 10/10 | 4011 days | 1% |
| Angelika Bottcher | 10/10 | 4011 days | 1% |
| Helene & Peter | 8/10 | 4066 days | 1% |
| FlyingKiwiGirl | 8/10 | 4280 days | 0% |
| Iban Dupont | 9/10 | 4294 days | 0% |
| Emily Sweetman | 6/10 | 4311 days | 0% |
| Maxime | 8/10 | 4323 days | 0% |
| Christoph Mueller | 6/10 | 4333 days | 0% |
| William Notcutt | 6/10 | 4370 days | 0% |
| Joroen Borkert | 8/10 | 4388 days | 1% |
| Wouter Trumpie | 6/10 | 4390 days | 1% |
| tanyap | 9/10 | 4401 days | 1% |
| Terry Coles | 10/10 | 4401 days | 1% |
| Gary Brooks | 9/10 | 4401 days | 1% |
| Alexander Klein | 9/10 | 4405 days | 1% |
| Doan | 10/10 | 4406 days | 1% |
| Milena Heinrich | 9/10 | 4407 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4417 days | 1% |
| Melina | 7/10 | 4523 days | 1% |
| yamutt | 8/10 | 4645 days | 1% |
| Peter Hart | 4/10 | 4673 days | 1% |
| Michael Jefferies | 9/10 | 4679 days | 1% |
| Romla | 7/10 | 4683 days | 1% |
| Ronald Veldman | 7/10 | 4683 days | 1% |
| Tom Pratt | 7/10 | 4688 days | 1% |
| Elise Violet | 9/10 | 4689 days | 1% |
| Lepied | 9/10 | 4692 days | 1% |
| Petra | 10/10 | 4700 days | 1% |
| Adam Critchley | 8/10 | 4702 days | 1% |
| Sebastian | 8/10 | 4703 days | 1% |
| Vbeirne | 10/10 | 4736 days | 1% |
| CMJ | 9/10 | 4736 days | 1% |
| S Tucker | 6/10 | 4756 days | 1% |
| Niels Daubjerg | 9/10 | 4768 days | 1% |
| Marc & Pauline | 8/10 | 4773 days | 1% |
| Marek Woznica | 9/10 | 4774 days | 1% |
| Rudy Witt | 9/10 | 4783 days | 1% |
| CatherineStuart | 10/10 | 4797 days | 1% |
| Peter W. | 7/10 | 4797 days | 1% |
| Tina | 10/10 | 4797 days | 1% |
| English_Campers | 8/10 | 5011 days | 1% |
| Jon_and_Family | 8/10 | 5011 days | 1% |
| Andreas Blessing | 8/10 | 5022 days | 1% |
| Boehmer | 9/10 | 5026 days | 1% |
| Wheeler | 9/10 | 5031 days | 1% |
| Rolf | 7/10 | 5033 days | 1% |
| Dirk Van Den Berg | 10/10 | 5036 days | 1% |
| Katy Bourne | 9/10 | 5036 days | 1% |
| Kees Stigter | 8/10 | 5038 days | 1% |
| Birgette Weiner | 9/10 | 5056 days | 1% |
| Tobias Torax | 10/10 | 5057 days | 1% |
| Alexandra | 10/10 | 5059 days | 1% |
| Theo Dykhuizen | 8/10 | 5065 days | 1% |
| de Vries | 10/10 | 5068 days | 1% |
| Euros | 10/10 | 5132 days | 1% |
| julialee272 | 10/10 | 5254 days | 1% |
| astridaus | 8/10 | 5376 days | 1% |
| Katharina | 10/10 | 5410 days | 1% |
| David Milner | 9/10 | 5413 days | 1% |
| Annemiek and Rianne | 9/10 | 5448 days | 1% |
| Numun | 8/10 | 5466 days | 1% |
| warrenp | 10/10 | 5482 days | 1% |
| Lynn Maguire | 10/10 | 5483 days | 1% |
| jamesg | 10/10 | 5495 days | 1% |
| Roman Hauri | 10/10 | 5509 days | 1% |
| Jessica Clarisse | 9/10 | 5509 days | 1% |
| Kazmeister | 9/10 | 5527 days | 1% |
| AndrewF78 | 10/10 | 5777 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 84 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 81 | -1.64% |
| 82 | -1.66% |
| 83 | -1.68% |
| 84 | -1.70% |
| 85 | -1.72% |
| 86 | -1.74% |
| 87 | -1.76% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.