G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 138 days | 100% |
| Christopher | 10/10 | 472 days | 88% |
| Bree | 10/10 | 472 days | 88% |
| DA - USA | 10/10 | 564 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 564 days | 83% |
| Frank | 6/10 | 626 days | 68% |
| Mark | 7/10 | 657 days | 71% |
| Alex Towler | 10/10 | 657 days | 76% |
| Fabienne | 10/10 | 657 days | 76% |
| Rya | 10/10 | 686 days | 74% |
| Elke | 10/10 | 748 days | 69% |
| DJ | 10/10 | 809 days | 63% |
| Lini | 10/10 | 809 days | 63% |
| Marg Dale | 9/10 | 900 days | 54% |
| Felicity Nicolson | 9/10 | 961 days | 48% |
| Christa | 10/10 | 961 days | 48% |
| Arie | 9/10 | 1051 days | 39% |
| Anna Tatje | 8/10 | 1082 days | 36% |
| Johan | 9/10 | 1174 days | 29% |
| Sarah | 10/10 | 1174 days | 29% |
| Robo | 8/10 | 1964 days | 5% |
| Ines | 6/10 | 2147 days | 4% |
| Kenny | 8/10 | 2209 days | 4% |
| Chris | 10/10 | 2239 days | 4% |
| Scooper | 10/10 | 2422 days | 4% |
| Zoe | 9/10 | 2453 days | 4% |
| The big German family | 10/10 | 2453 days | 4% |
| Gaudenz Schnell | 10/10 | 2511 days | 4% |
| Tash & Laura | 8/10 | 2512 days | 4% |
| Jgcanada | 10/10 | 2512 days | 4% |
| TP&MM | 9/10 | 2512 days | 4% |
| Niven | 10/10 | 2512 days | 4% |
| Geoff Walker | 10/10 | 2604 days | 4% |
| helen reeve | 9/10 | 2635 days | 3% |
| Edward Lowe | 10/10 | 2635 days | 3% |
| Chelsea | 8/10 | 2664 days | 3% |
| Michael McMahon | 10/10 | 2818 days | 3% |
| Magenta McHalick | 8/10 | 2874 days | 3% |
| Eversons | 9/10 | 2877 days | 3% |
| Alyson Reid | 7/10 | 2891 days | 3% |
| Shira LA | 9/10 | 2908 days | 3% |
| Kimberley Timberlake | 9/10 | 2941 days | 3% |
| Jye Hurrell | 9/10 | 2965 days | 3% |
| Liz Quilty | 5/10 | 3118 days | 2% |
| Julia Kurtz | 9/10 | 3185 days | 2% |
| Dave Rollison | 10/10 | 3213 days | 2% |
| Fabio Flepp | 7/10 | 3220 days | 2% |
| Ian McCaskill | 7/10 | 3232 days | 2% |
| Rima | 9/10 | 3334 days | 2% |
| Kate | 8/10 | 3516 days | 2% |
| John basham | 9/10 | 3549 days | 2% |
| Staffan Johansson | 7/10 | 3590 days | 1% |
| Raul Ellermann | 9/10 | 3599 days | 2% |
| Bianca Biehl | 9/10 | 3615 days | 1% |
| Boris Gospodinov | 8/10 | 3625 days | 1% |
| Eric Beene | 10/10 | 3642 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3730 days | 1% |
| Richard Thompson | 10/10 | 3731 days | 1% |
| Chester Martin | 10/10 | 3775 days | 1% |
| Elka Keijzer | 10/10 | 3883 days | 1% |
| Emily C | 10/10 | 3913 days | 1% |
| Oakley Miller | 10/10 | 3944 days | 1% |
| holidaymad from Solihull | 6/10 | 3972 days | 1% |
| Lieselotte Michels | 7/10 | 3977 days | 1% |
| Bes | 10/10 | 3978 days | 1% |
| Julia Emery | 9/10 | 3989 days | 1% |
| Devan Sheppard | 10/10 | 4032 days | 1% |
| Brita Topp | 8/10 | 4248 days | 0% |
| Christoph Betten | 9/10 | 4288 days | 0% |
| Family Trip | 9/10 | 4310 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4319 days | 0% |
| Ann Winter | 10/10 | 4328 days | 0% |
| Phillip | 10/10 | 4328 days | 0% |
| Klaus Petersen | 8/10 | 4328 days | 0% |
| Rikke Petersen | 8/10 | 4328 days | 0% |
| Anouck Roudet | 4/10 | 4331 days | 0% |
| Florian Littmann | 3/10 | 4340 days | 0% |
| Celine Darde | 5/10 | 4350 days | 0% |
| Ludovic Denee | 5/10 | 4350 days | 0% |
| Piotr Jurkowski | 6/10 | 4354 days | 0% |
| Evian Bolz | 8/10 | 4367 days | 0% |
| Harel Cliad | 10/10 | 4367 days | 0% |
| Chen Levin | 7/10 | 4367 days | 0% |
| nimrod yaron | 10/10 | 4368 days | 0% |
| Pioter Jurkowski | 7/10 | 4369 days | 0% |
| mr burns | 9/10 | 4369 days | 0% |
| Aitnan Melman | 8/10 | 4371 days | 0% |
| Reinhard Boettcher | 10/10 | 4375 days | 0% |
| Angelika Bottcher | 10/10 | 4375 days | 0% |
| Helene & Peter | 8/10 | 4430 days | 1% |
| FlyingKiwiGirl | 8/10 | 4644 days | 1% |
| Iban Dupont | 9/10 | 4658 days | 1% |
| Emily Sweetman | 6/10 | 4675 days | 1% |
| Maxime | 8/10 | 4687 days | 1% |
| Christoph Mueller | 6/10 | 4697 days | 1% |
| William Notcutt | 6/10 | 4734 days | 1% |
| Joroen Borkert | 8/10 | 4752 days | 1% |
| Wouter Trumpie | 6/10 | 4754 days | 1% |
| tanyap | 9/10 | 4765 days | 1% |
| Terry Coles | 10/10 | 4765 days | 1% |
| Gary Brooks | 9/10 | 4765 days | 1% |
| Alexander Klein | 9/10 | 4769 days | 1% |
| Doan | 10/10 | 4770 days | 1% |
| Milena Heinrich | 9/10 | 4771 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4781 days | 1% |
| Melina | 7/10 | 4886 days | 1% |
| yamutt | 8/10 | 5009 days | 1% |
| Peter Hart | 4/10 | 5037 days | 1% |
| Michael Jefferies | 9/10 | 5043 days | 1% |
| Romla | 7/10 | 5047 days | 1% |
| Ronald Veldman | 7/10 | 5047 days | 1% |
| Tom Pratt | 7/10 | 5052 days | 1% |
| Elise Violet | 9/10 | 5053 days | 1% |
| Lepied | 9/10 | 5056 days | 1% |
| Petra | 10/10 | 5064 days | 1% |
| Adam Critchley | 8/10 | 5066 days | 1% |
| Sebastian | 8/10 | 5067 days | 1% |
| Vbeirne | 10/10 | 5100 days | 1% |
| CMJ | 9/10 | 5100 days | 1% |
| S Tucker | 6/10 | 5120 days | 1% |
| Niels Daubjerg | 9/10 | 5132 days | 1% |
| Marc & Pauline | 8/10 | 5137 days | 1% |
| Marek Woznica | 9/10 | 5138 days | 1% |
| Rudy Witt | 9/10 | 5147 days | 1% |
| CatherineStuart | 10/10 | 5161 days | 1% |
| Peter W. | 7/10 | 5161 days | 1% |
| Tina | 10/10 | 5161 days | 1% |
| English_Campers | 8/10 | 5375 days | 1% |
| Jon_and_Family | 8/10 | 5375 days | 1% |
| Andreas Blessing | 8/10 | 5386 days | 1% |
| Boehmer | 9/10 | 5390 days | 1% |
| Wheeler | 9/10 | 5395 days | 1% |
| Rolf | 7/10 | 5397 days | 1% |
| Dirk Van Den Berg | 10/10 | 5400 days | 1% |
| Katy Bourne | 9/10 | 5400 days | 1% |
| Kees Stigter | 8/10 | 5402 days | 1% |
| Birgette Weiner | 9/10 | 5420 days | 1% |
| Tobias Torax | 10/10 | 5421 days | 1% |
| Alexandra | 10/10 | 5423 days | 1% |
| Theo Dykhuizen | 8/10 | 5429 days | 1% |
| de Vries | 10/10 | 5432 days | 1% |
| Euros | 10/10 | 5496 days | 1% |
| julialee272 | 10/10 | 5617 days | 1% |
| astridaus | 8/10 | 5740 days | 1% |
| Katharina | 10/10 | 5774 days | 1% |
| David Milner | 9/10 | 5777 days | 1% |
| Annemiek and Rianne | 9/10 | 5812 days | 1% |
| Numun | 8/10 | 5830 days | 1% |
| warrenp | 10/10 | 5846 days | 1% |
| Lynn Maguire | 10/10 | 5847 days | 1% |
| jamesg | 10/10 | 5859 days | 1% |
| Roman Hauri | 10/10 | 5873 days | 1% |
| Jessica Clarisse | 9/10 | 5873 days | 1% |
| Kazmeister | 9/10 | 5891 days | 1% |
| AndrewF78 | 10/10 | 6141 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 111 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 108 | -2.19% |
| 109 | -2.21% |
| 110 | -2.23% |
| 111 | -2.25% |
| 112 | -2.27% |
| 113 | -2.29% |
| 114 | -2.31% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.