Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 62 days | 100% |
| Bree | 10/10 | 62 days | 100% |
| DA - USA | 10/10 | 154 days | 99% |
| Andy,Tina & Fur babys | 10/10 | 154 days | 99% |
| Frank | 6/10 | 215 days | 84% |
| Mark | 7/10 | 246 days | 90% |
| Alex Towler | 10/10 | 246 days | 97% |
| Fabienne | 10/10 | 246 days | 97% |
| Rya | 10/10 | 275 days | 96% |
| Elke | 10/10 | 337 days | 94% |
| DJ | 10/10 | 398 days | 91% |
| Lini | 10/10 | 398 days | 91% |
| Marg Dale | 9/10 | 490 days | 86% |
| Felicity Nicolson | 9/10 | 551 days | 82% |
| Christa | 10/10 | 551 days | 83% |
| Arie | 9/10 | 640 days | 76% |
| Anna Tatje | 8/10 | 671 days | 73% |
| Johan | 9/10 | 763 days | 66% |
| Sarah | 10/10 | 763 days | 67% |
| Robo | 8/10 | 1554 days | 9% |
| Ines | 6/10 | 1736 days | 5% |
| Kenny | 8/10 | 1798 days | 5% |
| Chris | 10/10 | 1828 days | 5% |
| Scooper | 10/10 | 2012 days | 5% |
| Zoe | 9/10 | 2042 days | 5% |
| The big German family | 10/10 | 2042 days | 5% |
| Gaudenz Schnell | 10/10 | 2101 days | 4% |
| Tash & Laura | 8/10 | 2101 days | 4% |
| Jgcanada | 10/10 | 2101 days | 4% |
| TP&MM | 9/10 | 2101 days | 4% |
| Niven | 10/10 | 2101 days | 4% |
| Geoff Walker | 10/10 | 2193 days | 4% |
| helen reeve | 9/10 | 2224 days | 4% |
| Edward Lowe | 10/10 | 2224 days | 4% |
| Chelsea | 8/10 | 2254 days | 4% |
| Michael McMahon | 10/10 | 2407 days | 4% |
| Magenta McHalick | 8/10 | 2463 days | 4% |
| Eversons | 9/10 | 2466 days | 4% |
| Alyson Reid | 7/10 | 2480 days | 3% |
| Shira LA | 9/10 | 2497 days | 4% |
| Kimberley Timberlake | 9/10 | 2530 days | 4% |
| Jye Hurrell | 9/10 | 2554 days | 4% |
| Liz Quilty | 5/10 | 2708 days | 2% |
| Julia Kurtz | 9/10 | 2774 days | 3% |
| Dave Rollison | 10/10 | 2803 days | 3% |
| Fabio Flepp | 7/10 | 2809 days | 3% |
| Ian McCaskill | 7/10 | 2821 days | 3% |
| Rima | 9/10 | 2923 days | 3% |
| Kate | 8/10 | 3106 days | 2% |
| John basham | 9/10 | 3138 days | 2% |
| Staffan Johansson | 7/10 | 3179 days | 2% |
| Raul Ellermann | 9/10 | 3188 days | 2% |
| Bianca Biehl | 9/10 | 3204 days | 2% |
| Boris Gospodinov | 8/10 | 3214 days | 2% |
| Eric Beene | 10/10 | 3231 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3320 days | 2% |
| Richard Thompson | 10/10 | 3320 days | 2% |
| Chester Martin | 10/10 | 3365 days | 2% |
| Elka Keijzer | 10/10 | 3473 days | 2% |
| Emily C | 10/10 | 3503 days | 2% |
| Oakley Miller | 10/10 | 3534 days | 2% |
| holidaymad from Solihull | 6/10 | 3562 days | 1% |
| Lieselotte Michels | 7/10 | 3566 days | 1% |
| Bes | 10/10 | 3567 days | 2% |
| Julia Emery | 9/10 | 3578 days | 2% |
| Devan Sheppard | 10/10 | 3621 days | 1% |
| Brita Topp | 8/10 | 3838 days | 1% |
| Christoph Betten | 9/10 | 3877 days | 1% |
| Family Trip | 9/10 | 3899 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 3908 days | 1% |
| Ann Winter | 10/10 | 3917 days | 1% |
| Phillip | 10/10 | 3917 days | 1% |
| Klaus Petersen | 8/10 | 3917 days | 1% |
| Rikke Petersen | 8/10 | 3917 days | 1% |
| Anouck Roudet | 4/10 | 3920 days | 1% |
| Florian Littmann | 3/10 | 3929 days | 0% |
| Celine Darde | 5/10 | 3939 days | 1% |
| Ludovic Denee | 5/10 | 3939 days | 1% |
| Piotr Jurkowski | 6/10 | 3943 days | 1% |
| Evian Bolz | 8/10 | 3956 days | 1% |
| Harel Cliad | 10/10 | 3956 days | 1% |
| Chen Levin | 7/10 | 3956 days | 1% |
| nimrod yaron | 10/10 | 3957 days | 1% |
| Pioter Jurkowski | 7/10 | 3958 days | 1% |
| mr burns | 9/10 | 3958 days | 1% |
| Aitnan Melman | 8/10 | 3960 days | 1% |
| Reinhard Boettcher | 10/10 | 3964 days | 1% |
| Angelika Bottcher | 10/10 | 3964 days | 1% |
| Helene & Peter | 8/10 | 4019 days | 1% |
| FlyingKiwiGirl | 8/10 | 4233 days | 0% |
| Iban Dupont | 9/10 | 4247 days | 0% |
| Emily Sweetman | 6/10 | 4264 days | 0% |
| Maxime | 8/10 | 4276 days | 0% |
| Christoph Mueller | 6/10 | 4286 days | 0% |
| William Notcutt | 6/10 | 4323 days | 0% |
| Joroen Borkert | 8/10 | 4341 days | 0% |
| Wouter Trumpie | 6/10 | 4343 days | 0% |
| tanyap | 9/10 | 4354 days | 0% |
| Terry Coles | 10/10 | 4354 days | 0% |
| Gary Brooks | 9/10 | 4354 days | 0% |
| Alexander Klein | 9/10 | 4358 days | 0% |
| Doan | 10/10 | 4359 days | 0% |
| Milena Heinrich | 9/10 | 4360 days | 0% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4370 days | 0% |
| Melina | 7/10 | 4476 days | 1% |
| yamutt | 8/10 | 4598 days | 1% |
| Peter Hart | 4/10 | 4626 days | 1% |
| Michael Jefferies | 9/10 | 4632 days | 1% |
| Romla | 7/10 | 4636 days | 1% |
| Ronald Veldman | 7/10 | 4636 days | 1% |
| Tom Pratt | 7/10 | 4641 days | 1% |
| Elise Violet | 9/10 | 4642 days | 1% |
| Lepied | 9/10 | 4645 days | 1% |
| Petra | 10/10 | 4653 days | 1% |
| Adam Critchley | 8/10 | 4655 days | 1% |
| Sebastian | 8/10 | 4656 days | 1% |
| Vbeirne | 10/10 | 4689 days | 1% |
| CMJ | 9/10 | 4689 days | 1% |
| S Tucker | 6/10 | 4709 days | 1% |
| Niels Daubjerg | 9/10 | 4721 days | 1% |
| Marc & Pauline | 8/10 | 4726 days | 1% |
| Marek Woznica | 9/10 | 4727 days | 1% |
| Rudy Witt | 9/10 | 4736 days | 1% |
| CatherineStuart | 10/10 | 4750 days | 1% |
| Peter W. | 7/10 | 4750 days | 1% |
| Tina | 10/10 | 4750 days | 1% |
| English_Campers | 8/10 | 4964 days | 1% |
| Jon_and_Family | 8/10 | 4964 days | 1% |
| Andreas Blessing | 8/10 | 4975 days | 1% |
| Boehmer | 9/10 | 4979 days | 1% |
| Wheeler | 9/10 | 4984 days | 1% |
| Rolf | 7/10 | 4986 days | 1% |
| Dirk Van Den Berg | 10/10 | 4989 days | 1% |
| Katy Bourne | 9/10 | 4989 days | 1% |
| Kees Stigter | 8/10 | 4991 days | 1% |
| Birgette Weiner | 9/10 | 5009 days | 1% |
| Tobias Torax | 10/10 | 5010 days | 1% |
| Alexandra | 10/10 | 5012 days | 1% |
| Theo Dykhuizen | 8/10 | 5018 days | 1% |
| de Vries | 10/10 | 5021 days | 1% |
| Euros | 10/10 | 5085 days | 1% |
| julialee272 | 10/10 | 5207 days | 1% |
| astridaus | 8/10 | 5329 days | 1% |
| Katharina | 10/10 | 5363 days | 1% |
| David Milner | 9/10 | 5366 days | 1% |
| Annemiek and Rianne | 9/10 | 5401 days | 1% |
| Numun | 8/10 | 5419 days | 1% |
| warrenp | 10/10 | 5435 days | 1% |
| Lynn Maguire | 10/10 | 5436 days | 1% |
| jamesg | 10/10 | 5448 days | 1% |
| Roman Hauri | 10/10 | 5462 days | 1% |
| Jessica Clarisse | 9/10 | 5462 days | 1% |
| Kazmeister | 9/10 | 5480 days | 1% |
| AndrewF78 | 10/10 | 5730 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.68% |
| 36 | -0.70% |
| 37 | -0.72% |
| 38 | -0.74% |
| 39 | -0.76% |
| 40 | -0.78% |
| 41 | -0.80% |
| … | … |
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.