Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
120 Valid Reviews
The Mossburn Country Park experience has a total of 128 reviews. There are 120 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 72 |
|
60% |
| 9/10 | 24 |
|
20% |
| 8/10 | 15 |
|
13% |
| 7/10 | 6 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.33% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.33% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christiane | 10/10 | 32 days | 100% |
| Caron | 10/10 | 215 days | 97% |
| Miriam | 10/10 | 306 days | 95% |
| Sandra Staples | 9/10 | 306 days | 94% |
| Chris H | 10/10 | 337 days | 94% |
| Julia Richter | 10/10 | 337 days | 94% |
| Diana Antunez | 10/10 | 367 days | 92% |
| Silene.arvinberod@gmail.com | 10/10 | 367 days | 92% |
| Chc | 10/10 | 367 days | 92% |
| annelie slaar | 9/10 | 398 days | 90% |
| Ren15 | 10/10 | 398 days | 91% |
| Victoria | 7/10 | 398 days | 85% |
| Pauline | 10/10 | 398 days | 91% |
| Elke | 10/10 | 581 days | 81% |
| Tasmin | 9/10 | 612 days | 78% |
| Katie Edser | 10/10 | 612 days | 79% |
| Kelsey Fisher | 10/10 | 612 days | 79% |
| Dave and Nicky | 10/10 | 702 days | 72% |
| Rob J | 9/10 | 702 days | 71% |
| Sue and Ron | 10/10 | 732 days | 69% |
| Shona Beach | 10/10 | 732 days | 69% |
| Joan Hermitage | 10/10 | 763 days | 67% |
| Yuri Fey | 10/10 | 763 days | 67% |
| Russell | 1/10 | 763 days | 27% |
| Anne S | 9/10 | 977 days | 45% |
| Heather and Jim | 10/10 | 1067 days | 38% |
| Kathryn Torkington | 10/10 | 1128 days | 33% |
| Steven | 10/10 | 1342 days | 18% |
| Luke | 10/10 | 1370 days | 17% |
| Cait Turner | 8/10 | 1401 days | 15% |
| Tori | 10/10 | 1432 days | 14% |
| Joanne | 10/10 | 1493 days | 11% |
| Lynley and Ian Breeze | 10/10 | 1493 days | 11% |
| Lauren | 8/10 | 1707 days | 5% |
| Amy | 10/10 | 1736 days | 5% |
| Moritz | 10/10 | 1736 days | 5% |
| Pierre-Yves | 10/10 | 1736 days | 5% |
| Allan and Kelly | 10/10 | 1736 days | 5% |
| Johan | 10/10 | 1736 days | 5% |
| Melissa | 10/10 | 1767 days | 5% |
| Nik | 10/10 | 1767 days | 5% |
| Erica | 10/10 | 1767 days | 5% |
| Leon | 9/10 | 1767 days | 5% |
| Chris | 10/10 | 1798 days | 5% |
| Peter Nesnebse | 8/10 | 1798 days | 5% |
| Antoine | 10/10 | 1828 days | 5% |
| Lucie | 10/10 | 1828 days | 5% |
| Javier Williams | 9/10 | 1828 days | 5% |
| K&KRahimi | 9/10 | 1828 days | 5% |
| Shona Beach | 10/10 | 1859 days | 5% |
| Vicki Hoskinson | 10/10 | 2073 days | 4% |
| John | 9/10 | 2073 days | 4% |
| Kathryn Torkington | 10/10 | 2101 days | 4% |
| Brigitta | 8/10 | 2101 days | 4% |
| Marty | 10/10 | 2101 days | 4% |
| From DK | 9/10 | 2132 days | 4% |
| Francois & Caroline | 9/10 | 2132 days | 4% |
| Yh kim | 10/10 | 2132 days | 4% |
| Richard | 9/10 | 2132 days | 4% |
| Nadine | 10/10 | 2163 days | 4% |
| Sellers Family | 10/10 | 2193 days | 4% |
| Shona Beach | 10/10 | 2224 days | 4% |
| Carl | 10/10 | 2224 days | 4% |
| S Becker | 10/10 | 2407 days | 4% |
| Jos Mulder | 10/10 | 2469 days | 4% |
| Suzanne Wijsman | 9/10 | 2474 days | 3% |
| Xiao Xiao | 9/10 | 2507 days | 3% |
| Kerine Au | 10/10 | 2528 days | 3% |
| Lukas Hauser | 10/10 | 2546 days | 3% |
| Crystal Wang | 3/10 | 2560 days | 2% |
| Madelyn Fagerman | 10/10 | 2766 days | 3% |
| Vicki | 10/10 | 2776 days | 3% |
| Frank Hofmann | 10/10 | 2797 days | 3% |
| Marie Blom | 10/10 | 2801 days | 3% |
| Josh Marks | 10/10 | 2815 days | 3% |
| Matthias Wohlgemuth | 9/10 | 2845 days | 3% |
| Barbara-Rose Townsend | 9/10 | 2848 days | 3% |
| Martine Baars | 10/10 | 2866 days | 3% |
| Ajit Raut | 10/10 | 2908 days | 3% |
| Ivan Wee | 8/10 | 2922 days | 3% |
| Nancy LeRoy | 9/10 | 2923 days | 3% |
| Ivan W. | 10/10 | 2954 days | 3% |
| Susan H | 10/10 | 2956 days | 3% |
| Matteo Verzi | 7/10 | 3155 days | 2% |
| Sandy Bell | 10/10 | 3195 days | 2% |
| Louise Alexander | 10/10 | 3197 days | 2% |
| Yuan Lin | 8/10 | 3202 days | 2% |
| Rachel Macdonald | 7/10 | 3217 days | 2% |
| robert zdebski | 9/10 | 3259 days | 2% |
| Sarah Gurney | 7/10 | 3266 days | 2% |
| Graham Lighner | 10/10 | 3269 days | 1% |
| Jennifer Brown | 9/10 | 3289 days | 2% |
| Lena + Kristof | 10/10 | 3534 days | 1% |
| Thomas Blom | 8/10 | 3562 days | 1% |
| Kodie Howarth | 10/10 | 3591 days | 1% |
| Rasmus Rantil | 10/10 | 3597 days | 1% |
| Bjorn Privat | 10/10 | 3604 days | 1% |
| Kim Frey | 7/10 | 3604 days | 1% |
| Silvia Hudakova | 10/10 | 3624 days | 1% |
| Julian Kuemme | 10/10 | 3874 days | 0% |
| Andrea Sole | 10/10 | 3874 days | 0% |
| Mandy Reich | 9/10 | 3875 days | 0% |
| Monique Monique | 7/10 | 3927 days | 1% |
| Petra Niemann | 10/10 | 3958 days | 1% |
| Eric and Nienke | 8/10 | 3989 days | 1% |
| J Murphy | 8/10 | 4019 days | 0% |
| Luise Fuchs | 9/10 | 4254 days | 0% |
| Michal | 8/10 | 4268 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4268 days | 0% |
| Guillot | 9/10 | 4271 days | 0% |
| phudgb | 10/10 | 4415 days | 1% |
| Rebecca Doehl | 8/10 | 4642 days | 0% |
| Sue DeVries | 8/10 | 4972 days | 0% |
| Marii Joekalda | 9/10 | 4978 days | 0% |
| Tina Madsen | 8/10 | 4981 days | 0% |
| Sabine Tippman | 6/10 | 4981 days | 0% |
| nelliekaye | 9/10 | 5176 days | 1% |
| hellami | 8/10 | 5480 days | 1% |
| Andrea | 10/10 | 5611 days | 0% |
| JohannaB | 10/10 | 5713 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 14 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 11 | -0.21% |
| 12 | -0.23% |
| 13 | -0.25% |
| 14 | -0.27% |
| 15 | -0.29% |
| 16 | -0.31% |
| 17 | -0.33% |
| … | … |
Balancing Adjustment
0.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.