Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Mossburn Country Park
Valid Reviews
127 Valid Reviews
The Mossburn Country Park experience has a total of 135 reviews. There are 127 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
61% |
| 9/10 | 24 |
|
19% |
| 8/10 | 15 |
|
12% |
| 7/10 | 7 |
|
6% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.52% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.52% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rhonda | 10/10 | 53 days | 100% |
| VamperCan | 10/10 | 53 days | 100% |
| Andy Williamson | 10/10 | 84 days | 100% |
| YC | 10/10 | 84 days | 100% |
| Anne | 10/10 | 84 days | 100% |
| Brett | 7/10 | 84 days | 93% |
| Charly and family | 10/10 | 115 days | 99% |
| Christiane | 10/10 | 176 days | 98% |
| Caron | 10/10 | 359 days | 93% |
| Miriam | 10/10 | 450 days | 89% |
| Sandra Staples | 9/10 | 450 days | 88% |
| Chris H | 10/10 | 481 days | 87% |
| Julia Richter | 10/10 | 481 days | 87% |
| Diana Antunez | 10/10 | 511 days | 85% |
| Silene.arvinberod@gmail.com | 10/10 | 511 days | 85% |
| Chc | 10/10 | 511 days | 85% |
| annelie slaar | 9/10 | 542 days | 82% |
| Ren15 | 10/10 | 542 days | 83% |
| Victoria | 7/10 | 542 days | 78% |
| Pauline | 10/10 | 542 days | 83% |
| Elke | 10/10 | 725 days | 70% |
| Tasmin | 9/10 | 756 days | 67% |
| Katie Edser | 10/10 | 756 days | 67% |
| Kelsey Fisher | 10/10 | 756 days | 67% |
| Dave and Nicky | 10/10 | 846 days | 59% |
| Rob J | 9/10 | 846 days | 59% |
| Sue and Ron | 10/10 | 876 days | 56% |
| Shona Beach | 10/10 | 876 days | 56% |
| Joan Hermitage | 10/10 | 906 days | 53% |
| Yuri Fey | 10/10 | 907 days | 53% |
| Russell | 1/10 | 907 days | 21% |
| Anne S | 9/10 | 1121 days | 33% |
| Heather and Jim | 10/10 | 1211 days | 26% |
| Kathryn Torkington | 10/10 | 1272 days | 22% |
| Steven | 10/10 | 1486 days | 11% |
| Luke | 10/10 | 1514 days | 10% |
| Cait Turner | 8/10 | 1545 days | 9% |
| Tori | 10/10 | 1576 days | 8% |
| Joanne | 10/10 | 1637 days | 7% |
| Lynley and Ian Breeze | 10/10 | 1637 days | 7% |
| Lauren | 8/10 | 1851 days | 4% |
| Amy | 10/10 | 1880 days | 5% |
| Moritz | 10/10 | 1880 days | 5% |
| Pierre-Yves | 10/10 | 1880 days | 5% |
| Allan and Kelly | 10/10 | 1880 days | 5% |
| Johan | 10/10 | 1880 days | 5% |
| Melissa | 10/10 | 1911 days | 4% |
| Nik | 10/10 | 1911 days | 4% |
| Erica | 10/10 | 1911 days | 4% |
| Leon | 9/10 | 1911 days | 4% |
| Chris | 10/10 | 1942 days | 4% |
| Peter Nesnebse | 8/10 | 1942 days | 4% |
| Antoine | 10/10 | 1972 days | 4% |
| Lucie | 10/10 | 1972 days | 4% |
| Javier Williams | 9/10 | 1972 days | 4% |
| K&KRahimi | 9/10 | 1972 days | 4% |
| Shona Beach | 10/10 | 2003 days | 4% |
| Vicki Hoskinson | 10/10 | 2216 days | 4% |
| John | 9/10 | 2217 days | 4% |
| Kathryn Torkington | 10/10 | 2245 days | 4% |
| Brigitta | 8/10 | 2245 days | 4% |
| Marty | 10/10 | 2245 days | 4% |
| From DK | 9/10 | 2276 days | 4% |
| Francois & Caroline | 9/10 | 2276 days | 4% |
| Yh kim | 10/10 | 2276 days | 4% |
| Richard | 9/10 | 2276 days | 4% |
| Nadine | 10/10 | 2307 days | 4% |
| Sellers Family | 10/10 | 2337 days | 4% |
| Shona Beach | 10/10 | 2368 days | 4% |
| Carl | 10/10 | 2368 days | 4% |
| S Becker | 10/10 | 2551 days | 3% |
| Jos Mulder | 10/10 | 2613 days | 3% |
| Suzanne Wijsman | 9/10 | 2618 days | 3% |
| Xiao Xiao | 9/10 | 2651 days | 3% |
| Kerine Au | 10/10 | 2671 days | 3% |
| Lukas Hauser | 10/10 | 2690 days | 3% |
| Crystal Wang | 3/10 | 2704 days | 1% |
| Madelyn Fagerman | 10/10 | 2910 days | 2% |
| Vicki | 10/10 | 2920 days | 2% |
| Frank Hofmann | 10/10 | 2941 days | 2% |
| Marie Blom | 10/10 | 2945 days | 2% |
| Josh Marks | 10/10 | 2959 days | 2% |
| Matthias Wohlgemuth | 9/10 | 2989 days | 2% |
| Barbara-Rose Townsend | 9/10 | 2992 days | 2% |
| Martine Baars | 10/10 | 3010 days | 2% |
| Ajit Raut | 10/10 | 3052 days | 2% |
| Ivan Wee | 8/10 | 3066 days | 2% |
| Nancy LeRoy | 9/10 | 3066 days | 2% |
| Ivan W. | 10/10 | 3097 days | 2% |
| Susan H | 10/10 | 3100 days | 2% |
| Matteo Verzi | 7/10 | 3299 days | 2% |
| Sandy Bell | 10/10 | 3339 days | 2% |
| Louise Alexander | 10/10 | 3340 days | 2% |
| Yuan Lin | 8/10 | 3346 days | 2% |
| Rachel Macdonald | 7/10 | 3361 days | 1% |
| robert zdebski | 9/10 | 3402 days | 1% |
| Sarah Gurney | 7/10 | 3410 days | 1% |
| Graham Lighner | 10/10 | 3413 days | 1% |
| Jennifer Brown | 9/10 | 3432 days | 1% |
| Lena + Kristof | 10/10 | 3677 days | 1% |
| Thomas Blom | 8/10 | 3706 days | 1% |
| Kodie Howarth | 10/10 | 3735 days | 1% |
| Rasmus Rantil | 10/10 | 3741 days | 1% |
| Bjorn Privat | 10/10 | 3748 days | 1% |
| Kim Frey | 7/10 | 3748 days | 1% |
| Silvia Hudakova | 10/10 | 3767 days | 1% |
| Julian Kuemme | 10/10 | 4018 days | 0% |
| Andrea Sole | 10/10 | 4018 days | 0% |
| Mandy Reich | 9/10 | 4019 days | 0% |
| Monique Monique | 7/10 | 4071 days | 0% |
| Petra Niemann | 10/10 | 4102 days | 0% |
| Eric and Nienke | 8/10 | 4133 days | 0% |
| J Murphy | 8/10 | 4163 days | 0% |
| Luise Fuchs | 9/10 | 4398 days | 0% |
| Michal | 8/10 | 4412 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4412 days | 0% |
| Guillot | 9/10 | 4415 days | 0% |
| phudgb | 10/10 | 4559 days | 1% |
| Rebecca Doehl | 8/10 | 4786 days | 0% |
| Sue DeVries | 8/10 | 5116 days | 0% |
| Marii Joekalda | 9/10 | 5122 days | 0% |
| Tina Madsen | 8/10 | 5125 days | 0% |
| Sabine Tippman | 6/10 | 5125 days | 0% |
| nelliekaye | 9/10 | 5320 days | 1% |
| hellami | 8/10 | 5624 days | 1% |
| Andrea | 10/10 | 5755 days | 0% |
| JohannaB | 10/10 | 5857 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.73% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.67% |
| 36 | -0.69% |
| 37 | -0.71% |
| 38 | -0.73% |
| 39 | -0.75% |
| 40 | -0.77% |
| 41 | -0.79% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.