G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
120 Valid Reviews
The Mossburn Country Park experience has a total of 128 reviews. There are 120 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 72 |
|
60% |
| 9/10 | 24 |
|
20% |
| 8/10 | 15 |
|
13% |
| 7/10 | 6 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.33% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.33% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christiane | 10/10 | 48 days | 100% |
| Caron | 10/10 | 231 days | 97% |
| Miriam | 10/10 | 322 days | 94% |
| Sandra Staples | 9/10 | 322 days | 93% |
| Chris H | 10/10 | 353 days | 93% |
| Julia Richter | 10/10 | 353 days | 93% |
| Diana Antunez | 10/10 | 383 days | 92% |
| Silene.arvinberod@gmail.com | 10/10 | 383 days | 92% |
| Chc | 10/10 | 383 days | 92% |
| annelie slaar | 9/10 | 414 days | 89% |
| Ren15 | 10/10 | 414 days | 90% |
| Victoria | 7/10 | 414 days | 84% |
| Pauline | 10/10 | 414 days | 90% |
| Elke | 10/10 | 597 days | 80% |
| Tasmin | 9/10 | 628 days | 77% |
| Katie Edser | 10/10 | 628 days | 78% |
| Kelsey Fisher | 10/10 | 628 days | 78% |
| Dave and Nicky | 10/10 | 718 days | 71% |
| Rob J | 9/10 | 718 days | 70% |
| Sue and Ron | 10/10 | 748 days | 68% |
| Shona Beach | 10/10 | 748 days | 68% |
| Joan Hermitage | 10/10 | 779 days | 65% |
| Yuri Fey | 10/10 | 779 days | 65% |
| Russell | 1/10 | 779 days | 26% |
| Anne S | 9/10 | 993 days | 44% |
| Heather and Jim | 10/10 | 1083 days | 36% |
| Kathryn Torkington | 10/10 | 1144 days | 31% |
| Steven | 10/10 | 1358 days | 17% |
| Luke | 10/10 | 1386 days | 16% |
| Cait Turner | 8/10 | 1417 days | 14% |
| Tori | 10/10 | 1448 days | 13% |
| Joanne | 10/10 | 1509 days | 11% |
| Lynley and Ian Breeze | 10/10 | 1509 days | 11% |
| Lauren | 8/10 | 1723 days | 5% |
| Amy | 10/10 | 1752 days | 5% |
| Moritz | 10/10 | 1752 days | 5% |
| Pierre-Yves | 10/10 | 1752 days | 5% |
| Allan and Kelly | 10/10 | 1752 days | 5% |
| Johan | 10/10 | 1752 days | 5% |
| Melissa | 10/10 | 1783 days | 5% |
| Nik | 10/10 | 1783 days | 5% |
| Erica | 10/10 | 1783 days | 5% |
| Leon | 9/10 | 1783 days | 5% |
| Chris | 10/10 | 1814 days | 5% |
| Peter Nesnebse | 8/10 | 1814 days | 5% |
| Antoine | 10/10 | 1844 days | 5% |
| Lucie | 10/10 | 1844 days | 5% |
| Javier Williams | 9/10 | 1844 days | 5% |
| K&KRahimi | 9/10 | 1844 days | 5% |
| Shona Beach | 10/10 | 1875 days | 5% |
| Vicki Hoskinson | 10/10 | 2089 days | 4% |
| John | 9/10 | 2089 days | 4% |
| Kathryn Torkington | 10/10 | 2117 days | 4% |
| Brigitta | 8/10 | 2117 days | 4% |
| Marty | 10/10 | 2117 days | 4% |
| From DK | 9/10 | 2148 days | 4% |
| Francois & Caroline | 9/10 | 2148 days | 4% |
| Yh kim | 10/10 | 2148 days | 4% |
| Richard | 9/10 | 2148 days | 4% |
| Nadine | 10/10 | 2179 days | 4% |
| Sellers Family | 10/10 | 2209 days | 4% |
| Shona Beach | 10/10 | 2240 days | 4% |
| Carl | 10/10 | 2240 days | 4% |
| S Becker | 10/10 | 2423 days | 4% |
| Jos Mulder | 10/10 | 2485 days | 4% |
| Suzanne Wijsman | 9/10 | 2490 days | 3% |
| Xiao Xiao | 9/10 | 2523 days | 3% |
| Kerine Au | 10/10 | 2544 days | 3% |
| Lukas Hauser | 10/10 | 2562 days | 3% |
| Crystal Wang | 3/10 | 2576 days | 2% |
| Madelyn Fagerman | 10/10 | 2782 days | 3% |
| Vicki | 10/10 | 2792 days | 3% |
| Frank Hofmann | 10/10 | 2813 days | 3% |
| Marie Blom | 10/10 | 2817 days | 3% |
| Josh Marks | 10/10 | 2831 days | 3% |
| Matthias Wohlgemuth | 9/10 | 2861 days | 3% |
| Barbara-Rose Townsend | 9/10 | 2864 days | 3% |
| Martine Baars | 10/10 | 2882 days | 3% |
| Ajit Raut | 10/10 | 2924 days | 3% |
| Ivan Wee | 8/10 | 2938 days | 3% |
| Nancy LeRoy | 9/10 | 2939 days | 3% |
| Ivan W. | 10/10 | 2970 days | 3% |
| Susan H | 10/10 | 2972 days | 3% |
| Matteo Verzi | 7/10 | 3171 days | 2% |
| Sandy Bell | 10/10 | 3211 days | 2% |
| Louise Alexander | 10/10 | 3213 days | 2% |
| Yuan Lin | 8/10 | 3218 days | 2% |
| Rachel Macdonald | 7/10 | 3233 days | 2% |
| robert zdebski | 9/10 | 3275 days | 2% |
| Sarah Gurney | 7/10 | 3282 days | 2% |
| Graham Lighner | 10/10 | 3285 days | 1% |
| Jennifer Brown | 9/10 | 3305 days | 2% |
| Lena + Kristof | 10/10 | 3550 days | 1% |
| Thomas Blom | 8/10 | 3578 days | 1% |
| Kodie Howarth | 10/10 | 3607 days | 1% |
| Rasmus Rantil | 10/10 | 3613 days | 1% |
| Bjorn Privat | 10/10 | 3620 days | 1% |
| Kim Frey | 7/10 | 3620 days | 1% |
| Silvia Hudakova | 10/10 | 3640 days | 1% |
| Julian Kuemme | 10/10 | 3890 days | 0% |
| Andrea Sole | 10/10 | 3890 days | 0% |
| Mandy Reich | 9/10 | 3891 days | 0% |
| Monique Monique | 7/10 | 3943 days | 1% |
| Petra Niemann | 10/10 | 3974 days | 1% |
| Eric and Nienke | 8/10 | 4005 days | 1% |
| J Murphy | 8/10 | 4035 days | 0% |
| Luise Fuchs | 9/10 | 4270 days | 0% |
| Michal | 8/10 | 4284 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4284 days | 0% |
| Guillot | 9/10 | 4287 days | 0% |
| phudgb | 10/10 | 4431 days | 1% |
| Rebecca Doehl | 8/10 | 4658 days | 1% |
| Sue DeVries | 8/10 | 4988 days | 1% |
| Marii Joekalda | 9/10 | 4994 days | 1% |
| Tina Madsen | 8/10 | 4997 days | 1% |
| Sabine Tippman | 6/10 | 4997 days | 0% |
| nelliekaye | 9/10 | 5192 days | 1% |
| hellami | 8/10 | 5496 days | 1% |
| Andrea | 10/10 | 5627 days | 1% |
| JohannaB | 10/10 | 5729 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.61% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 30 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 27 | -0.54% |
| 28 | -0.56% |
| 29 | -0.58% |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.