Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland Great Views Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Fiordland Great Views Holiday Park

Valid Reviews

69 Valid Reviews

The Fiordland Great Views Holiday Park experience has a total of 71 reviews. There are 69 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 13
19%
9/10 18
26%
8/10 13
19%
7/10 4
6%
6/10 4
6%
5/10 6
9%
4/10 3
4%
3/10 1
1%
2/10 1
1%
1/10 6
9%

72.61% Average

The raw data average (mean) for all the Fiordland Great Views Holiday Park valid reviews is 72.61% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

16 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 69 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 16 face-to-face reviews:

Rating Count Percentage
10/10 5
31%
9/10 6
38%
8/10 2
13%
7/10 0
0%
6/10 0
0%
5/10 1
6%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 2
13%

79.38% Average

The raw data average (mean) for all the Fiordland Great Views Holiday Park face-to-face reviews is 79.38% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

72.16%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
GeorgeX 7/10 107 days 100%
Jasmine Tan 5/10 657 days 62%
Denise Lucking 7/10 718 days 71%
Sophie Rellensmann 8/10 777 days 69%
Trui Waalwijk 8/10 777 days 69%
Debbie 10/10 1448 days 14%
Maria 1/10 1873 days 2%
Terry and Jan Hart 10/10 2148 days 5%
Jaana Huttunen 1/10 2179 days 2%
Malcolm Garth 5/10 2238 days 3%
Juraj 9/10 2269 days 4%
Stef 5/10 2513 days 3%
Juliane 8/10 2513 days 4%
Ross Bentley 9/10 2555 days 4%
Edward Cromwell 5/10 2566 days 2%
Alison & Ross 9/10 2572 days 4%
Michal 1/10 2572 days 2%
Sophie R 9/10 2572 days 4%
Fedor Bezrukov 4/10 2593 days 2%
Matthew Hall 8/10 2598 days 4%
Oceane Imber 8/10 2598 days 4%
Fabian Stitchling 6/10 2651 days 3%
Lucy Watson 8/10 2663 days 4%
Laureen Trainer 9/10 2832 days 3%
Ninja Doerrenbaecher 5/10 2863 days 2%
Harriet Smith 7/10 2909 days 3%
P Poiraa 5/10 2915 days 2%
Mel S 6/10 2920 days 3%
Danielle Chason 3/10 2923 days 2%
Catherine Kay 9/10 2952 days 3%
Amy Smith 10/10 2957 days 3%
Alexandra Roth 4/10 3218 days 2%
Daniel Roedel 9/10 3243 days 2%
Max 9/10 3244 days 2%
Chadd Holland 7/10 3245 days 2%
Toni Ketz 10/10 3280 days 2%
Tim Oberschelp 1/10 3288 days 1%
Lay Tyng Chan 8/10 3305 days 2%
Brandon Patton 6/10 3331 days 2%
Norbert Zwingmann 6/10 3388 days 2%
Joscha 10/10 3398 days 2%
Jade Duncan 8/10 3413 days 2%
Stephanie Paton 10/10 3690 days 1%
Lisa Quayle 9/10 3717 days 1%
Mara 10/10 4007 days 1%
Andrea Morello 10/10 4007 days 1%
Frank Jensen 9/10 4020 days 1%
J Weston 8/10 4033 days 1%
Achim E. 10/10 4033 days 1%
K. H. 4/10 4095 days 0%
battum 80 8/10 4370 days 0%
Liam Day 1/10 4446 days 0%
Tuibaby22 9/10 4551 days 1%
Waldo Andersen 2/10 4704 days 0%
Jaap & Susanne 9/10 4744 days 1%
Kauzta 9/10 5089 days 1%
Gael Romain 9/10 5101 days 1%
Lenny Appel 1/10 5102 days 0%
hendrik king 9/10 5160 days 1%
Mattias Thorm 9/10 5488 days 1%
Johanna X 10/10 5489 days 1%
Chase Charleston 10/10 5525 days 1%
tanh 8/10 5541 days 1%
katharina 10/10 5566 days 1%
X Vogel 10/10 5566 days 1%
Matt2 8/10 5586 days 1%
hellami 9/10 5586 days 1%
Roy 9/10 5841 days 1%
Bridget 8/10 5845 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fiordland Great Views Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.54% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Fiordland Great Views Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Fiordland Great Views Holiday Park experience has been adjusted for 74 days. Adjustments are according to the following table.

Days Adjustment
71 -1.47%
72 -1.49%
73 -1.52%
74 -1.54%
75 -1.56%
76 -1.58%
77 -1.60%

Balancing Adjustment

6.65% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.