Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland Great Views Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fiordland Great Views Holiday Park
Valid Reviews
69 Valid Reviews
The Fiordland Great Views Holiday Park experience has a total of 71 reviews. There are 69 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
19% |
| 9/10 | 18 |
|
26% |
| 8/10 | 13 |
|
19% |
| 7/10 | 4 |
|
6% |
| 6/10 | 4 |
|
6% |
| 5/10 | 6 |
|
9% |
| 4/10 | 3 |
|
4% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 6 |
|
9% |
72.61% Average
The raw data average (mean) for all the Fiordland Great Views Holiday Park valid reviews is 72.61% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
31% |
| 9/10 | 6 |
|
38% |
| 8/10 | 2 |
|
13% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
13% |
79.38% Average
The raw data average (mean) for all the Fiordland Great Views Holiday Park face-to-face reviews is 79.38% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| GeorgeX | 7/10 | 44 days | 100% |
| Jasmine Tan | 5/10 | 594 days | 65% |
| Denise Lucking | 7/10 | 655 days | 76% |
| Sophie Rellensmann | 8/10 | 714 days | 75% |
| Trui Waalwijk | 8/10 | 714 days | 75% |
| Debbie | 10/10 | 1385 days | 17% |
| Maria | 1/10 | 1810 days | 2% |
| Terry and Jan Hart | 10/10 | 2085 days | 5% |
| Jaana Huttunen | 1/10 | 2116 days | 2% |
| Malcolm Garth | 5/10 | 2175 days | 3% |
| Juraj | 9/10 | 2206 days | 4% |
| Stef | 5/10 | 2450 days | 3% |
| Juliane | 8/10 | 2450 days | 4% |
| Ross Bentley | 9/10 | 2492 days | 4% |
| Edward Cromwell | 5/10 | 2503 days | 2% |
| Alison & Ross | 9/10 | 2509 days | 4% |
| Michal | 1/10 | 2509 days | 1% |
| Sophie R | 9/10 | 2509 days | 4% |
| Fedor Bezrukov | 4/10 | 2530 days | 2% |
| Matthew Hall | 8/10 | 2535 days | 4% |
| Oceane Imber | 8/10 | 2535 days | 4% |
| Fabian Stitchling | 6/10 | 2588 days | 3% |
| Lucy Watson | 8/10 | 2600 days | 4% |
| Laureen Trainer | 9/10 | 2769 days | 3% |
| Ninja Doerrenbaecher | 5/10 | 2800 days | 2% |
| Harriet Smith | 7/10 | 2846 days | 3% |
| P Poiraa | 5/10 | 2852 days | 2% |
| Mel S | 6/10 | 2857 days | 3% |
| Danielle Chason | 3/10 | 2860 days | 2% |
| Catherine Kay | 9/10 | 2889 days | 3% |
| Amy Smith | 10/10 | 2894 days | 3% |
| Alexandra Roth | 4/10 | 3155 days | 2% |
| Daniel Roedel | 9/10 | 3180 days | 2% |
| Max | 9/10 | 3181 days | 2% |
| Chadd Holland | 7/10 | 3182 days | 2% |
| Toni Ketz | 10/10 | 3217 days | 2% |
| Tim Oberschelp | 1/10 | 3225 days | 1% |
| Lay Tyng Chan | 8/10 | 3242 days | 2% |
| Brandon Patton | 6/10 | 3268 days | 2% |
| Norbert Zwingmann | 6/10 | 3325 days | 2% |
| Joscha | 10/10 | 3335 days | 2% |
| Jade Duncan | 8/10 | 3350 days | 2% |
| Stephanie Paton | 10/10 | 3627 days | 1% |
| Lisa Quayle | 9/10 | 3654 days | 1% |
| Mara | 10/10 | 3944 days | 1% |
| Andrea Morello | 10/10 | 3944 days | 1% |
| Frank Jensen | 9/10 | 3957 days | 1% |
| J Weston | 8/10 | 3970 days | 1% |
| Achim E. | 10/10 | 3970 days | 1% |
| K. H. | 4/10 | 4032 days | 0% |
| battum 80 | 8/10 | 4307 days | 0% |
| Liam Day | 1/10 | 4383 days | 0% |
| Tuibaby22 | 9/10 | 4488 days | 1% |
| Waldo Andersen | 2/10 | 4641 days | 0% |
| Jaap & Susanne | 9/10 | 4681 days | 1% |
| Kauzta | 9/10 | 5026 days | 1% |
| Gael Romain | 9/10 | 5038 days | 1% |
| Lenny Appel | 1/10 | 5039 days | 0% |
| hendrik king | 9/10 | 5097 days | 1% |
| Mattias Thorm | 9/10 | 5425 days | 1% |
| Johanna X | 10/10 | 5426 days | 1% |
| Chase Charleston | 10/10 | 5462 days | 1% |
| tanh | 8/10 | 5478 days | 1% |
| katharina | 10/10 | 5503 days | 1% |
| X Vogel | 10/10 | 5503 days | 1% |
| Matt2 | 8/10 | 5523 days | 1% |
| hellami | 9/10 | 5523 days | 1% |
| Roy | 9/10 | 5778 days | 1% |
| Bridget | 8/10 | 5782 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fiordland Great Views Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fiordland Great Views Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fiordland Great Views Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| … | … |
Balancing Adjustment
5.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.