Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
105 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
29% |
| 9/10 | 29 |
|
28% |
| 8/10 | 25 |
|
24% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
84.29% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 84.29% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| peter | 10/10 | 645 days | 100% |
| 小B | 4/10 | 1011 days | 37% |
| Clare Eddington | 3/10 | 1039 days | 29% |
| Courtney Gearhart | 8/10 | 1039 days | 52% |
| Lynsey Keaton | 10/10 | 1039 days | 53% |
| V L Nelson | 7/10 | 1070 days | 46% |
| Rochelle 🥰 | 8/10 | 1254 days | 30% |
| Jim Henderson | 10/10 | 1892 days | 6% |
| Marjolein | 5/10 | 2197 days | 4% |
| Nicholas I Allen | 1/10 | 2197 days | 2% |
| Carys | 6/10 | 2227 days | 5% |
| Peter from California | 10/10 | 2258 days | 5% |
| Adrian Macdonald | 9/10 | 2287 days | 5% |
| Jenn | 8/10 | 2288 days | 5% |
| Gay Hamilton | 9/10 | 2380 days | 5% |
| Nicki Chow | 7/10 | 2500 days | 4% |
| Nifty | 6/10 | 2592 days | 4% |
| Violet Murphy | 9/10 | 2623 days | 4% |
| Tamara & Brittany | 9/10 | 2623 days | 4% |
| Mr Smith | 8/10 | 2715 days | 4% |
| Derek Green | 7/10 | 2836 days | 4% |
| Leong Mee Yee | 8/10 | 2869 days | 4% |
| Debbie Lesurf | 10/10 | 2918 days | 4% |
| Jonas Heidger | 10/10 | 3086 days | 3% |
| Tim Ridder | 1/10 | 3186 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3201 days | 3% |
| Lisa Page | 10/10 | 3204 days | 3% |
| Carolina Mondaca | 7/10 | 3300 days | 2% |
| Gary Cohen | 8/10 | 3321 days | 3% |
| S Webb | 10/10 | 3321 days | 3% |
| Shelly Stanchuk | 9/10 | 3321 days | 3% |
| Mike Guest | 9/10 | 3340 days | 3% |
| Jim MacDiarmid | 8/10 | 3444 days | 2% |
| Sarah Hammond | 8/10 | 3474 days | 2% |
| Eles Murray | 9/10 | 3505 days | 2% |
| Kathy Hart | 9/10 | 3505 days | 2% |
| Pascale Lemieux | 10/10 | 3541 days | 2% |
| Carlotta Hubner | 9/10 | 3573 days | 2% |
| Ricardo Teeuwen | 7/10 | 3598 days | 2% |
| AusCampa | 9/10 | 3871 days | 1% |
| Chris Read | 7/10 | 3877 days | 1% |
| Anna Strobl | 10/10 | 3882 days | 1% |
| Constantin D | 7/10 | 3973 days | 1% |
| Stefanie Feldman | 7/10 | 3980 days | 1% |
| Deene | 7/10 | 4029 days | 1% |
| Rene van der Zwan | 9/10 | 4036 days | 1% |
| Jessica Quirk | 10/10 | 4052 days | 1% |
| Ian Harris | 10/10 | 4052 days | 1% |
| Bert Snel | 8/10 | 4052 days | 1% |
| travelscot | 10/10 | 4237 days | 0% |
| Nadia R | 10/10 | 4267 days | 0% |
| Sagi | 10/10 | 4302 days | 0% |
| Hadar | 10/10 | 4302 days | 0% |
| Matusala Habtemariam | 8/10 | 4322 days | 0% |
| Maya Bakker-deDreu | 8/10 | 4347 days | 0% |
| Sally Mortensen | 9/10 | 4388 days | 1% |
| Eric and Nienke | 9/10 | 4388 days | 1% |
| Henrik Joshua | 8/10 | 4418 days | 1% |
| I & K Urquhart | 8/10 | 4510 days | 1% |
| Elise Robson | 9/10 | 4571 days | 1% |
| Jill Fischer | 10/10 | 4663 days | 1% |
| Hanneke P | 9/10 | 4722 days | 1% |
| Jan | 9/10 | 4741 days | 1% |
| Jos Schieveen | 8/10 | 5007 days | 1% |
| Gillian Rowe | 10/10 | 5038 days | 1% |
| Seth & Carla | 8/10 | 5042 days | 1% |
| Mirando4ka | 8/10 | 5057 days | 1% |
| neilqecosse | 9/10 | 5210 days | 1% |
| B_and_F_MN | 10/10 | 5363 days | 1% |
| Jon_and_Family | 9/10 | 5363 days | 1% |
| Lorraine Leonard | 9/10 | 5371 days | 1% |
| Sarah and Uli Glas | 10/10 | 5374 days | 1% |
| Vicktor Janssen | 7/10 | 5377 days | 1% |
| Geoff Andrew | 9/10 | 5377 days | 1% |
| G Cucel | 10/10 | 5377 days | 1% |
| Chrissy Crebas | 10/10 | 5379 days | 1% |
| noname | 10/10 | 5379 days | 1% |
| Stefanie | 10/10 | 5379 days | 1% |
| Irene and Werner Keil | 9/10 | 5383 days | 1% |
| Tara Koenig | 8/10 | 5385 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5386 days | 1% |
| Lisa | 8/10 | 5386 days | 1% |
| Monique | 8/10 | 5386 days | 1% |
| G Elliason | 10/10 | 5408 days | 1% |
| Dana Pagliarini | 9/10 | 5410 days | 1% |
| Irene and Thib Schneider | 7/10 | 5410 days | 1% |
| Phil Hunter | 9/10 | 5413 days | 1% |
| misskeane | 9/10 | 5484 days | 1% |
| imbeachy | 10/10 | 5575 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5745 days | 1% |
| Evans | 9/10 | 5747 days | 1% |
| Marcus Kippner | 8/10 | 5750 days | 1% |
| Peter G | 7/10 | 5753 days | 1% |
| Chris Helms | 7/10 | 5753 days | 1% |
| hughesW | 10/10 | 5759 days | 1% |
| Paula Martinez | 8/10 | 5762 days | 1% |
| EstherW | 7/10 | 5769 days | 1% |
| Thea X | 8/10 | 5782 days | 1% |
| Sarah Goeckener | 9/10 | 5859 days | 1% |
| Decuq | 8/10 | 5860 days | 1% |
| Becca1 | 9/10 | 6095 days | 1% |
| Steve Harper | 9/10 | 6100 days | 1% |
| MundschanGermany | 10/10 | 6109 days | 1% |
| GingerPrince | 8/10 | 6127 days | 1% |
| AndrewF78 | 8/10 | 6129 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.