Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
105 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
29% |
| 9/10 | 29 |
|
28% |
| 8/10 | 25 |
|
24% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
84.29% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 84.29% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| peter | 10/10 | 657 days | 100% |
| 小B | 4/10 | 1023 days | 36% |
| Clare Eddington | 3/10 | 1051 days | 28% |
| Courtney Gearhart | 8/10 | 1051 days | 51% |
| Lynsey Keaton | 10/10 | 1051 days | 52% |
| V L Nelson | 7/10 | 1082 days | 45% |
| Rochelle 🥰 | 8/10 | 1265 days | 30% |
| Jim Henderson | 10/10 | 1904 days | 6% |
| Marjolein | 5/10 | 2209 days | 4% |
| Nicholas I Allen | 1/10 | 2209 days | 2% |
| Carys | 6/10 | 2239 days | 5% |
| Peter from California | 10/10 | 2270 days | 5% |
| Adrian Macdonald | 9/10 | 2299 days | 5% |
| Jenn | 8/10 | 2299 days | 5% |
| Gay Hamilton | 9/10 | 2391 days | 5% |
| Nicki Chow | 7/10 | 2512 days | 4% |
| Nifty | 6/10 | 2604 days | 4% |
| Violet Murphy | 9/10 | 2635 days | 4% |
| Tamara & Brittany | 9/10 | 2635 days | 4% |
| Mr Smith | 8/10 | 2726 days | 4% |
| Derek Green | 7/10 | 2848 days | 4% |
| Leong Mee Yee | 8/10 | 2881 days | 4% |
| Debbie Lesurf | 10/10 | 2930 days | 4% |
| Jonas Heidger | 10/10 | 3097 days | 3% |
| Tim Ridder | 1/10 | 3198 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3213 days | 3% |
| Lisa Page | 10/10 | 3216 days | 3% |
| Carolina Mondaca | 7/10 | 3312 days | 3% |
| Gary Cohen | 8/10 | 3333 days | 3% |
| S Webb | 10/10 | 3333 days | 3% |
| Shelly Stanchuk | 9/10 | 3333 days | 3% |
| Mike Guest | 9/10 | 3352 days | 3% |
| Jim MacDiarmid | 8/10 | 3456 days | 2% |
| Sarah Hammond | 8/10 | 3486 days | 2% |
| Eles Murray | 9/10 | 3517 days | 2% |
| Kathy Hart | 9/10 | 3517 days | 2% |
| Pascale Lemieux | 10/10 | 3553 days | 2% |
| Carlotta Hubner | 9/10 | 3585 days | 2% |
| Ricardo Teeuwen | 7/10 | 3610 days | 2% |
| AusCampa | 9/10 | 3883 days | 1% |
| Chris Read | 7/10 | 3888 days | 1% |
| Anna Strobl | 10/10 | 3893 days | 1% |
| Constantin D | 7/10 | 3985 days | 1% |
| Stefanie Feldman | 7/10 | 3992 days | 1% |
| Deene | 7/10 | 4041 days | 1% |
| Rene van der Zwan | 9/10 | 4048 days | 1% |
| Jessica Quirk | 10/10 | 4064 days | 1% |
| Ian Harris | 10/10 | 4064 days | 1% |
| Bert Snel | 8/10 | 4064 days | 1% |
| travelscot | 10/10 | 4248 days | 0% |
| Nadia R | 10/10 | 4279 days | 0% |
| Sagi | 10/10 | 4314 days | 0% |
| Hadar | 10/10 | 4314 days | 0% |
| Matusala Habtemariam | 8/10 | 4334 days | 0% |
| Maya Bakker-deDreu | 8/10 | 4359 days | 0% |
| Sally Mortensen | 9/10 | 4400 days | 1% |
| Eric and Nienke | 9/10 | 4400 days | 1% |
| Henrik Joshua | 8/10 | 4430 days | 1% |
| I & K Urquhart | 8/10 | 4521 days | 1% |
| Elise Robson | 9/10 | 4582 days | 1% |
| Jill Fischer | 10/10 | 4675 days | 1% |
| Hanneke P | 9/10 | 4734 days | 1% |
| Jan | 9/10 | 4753 days | 1% |
| Jos Schieveen | 8/10 | 5019 days | 1% |
| Gillian Rowe | 10/10 | 5050 days | 1% |
| Seth & Carla | 8/10 | 5054 days | 1% |
| Mirando4ka | 8/10 | 5069 days | 1% |
| neilqecosse | 9/10 | 5221 days | 1% |
| B_and_F_MN | 10/10 | 5375 days | 1% |
| Jon_and_Family | 9/10 | 5375 days | 1% |
| Lorraine Leonard | 9/10 | 5383 days | 1% |
| Sarah and Uli Glas | 10/10 | 5386 days | 1% |
| Vicktor Janssen | 7/10 | 5389 days | 1% |
| Geoff Andrew | 9/10 | 5389 days | 1% |
| G Cucel | 10/10 | 5389 days | 1% |
| Chrissy Crebas | 10/10 | 5391 days | 1% |
| noname | 10/10 | 5391 days | 1% |
| Stefanie | 10/10 | 5391 days | 1% |
| Irene and Werner Keil | 9/10 | 5395 days | 1% |
| Tara Koenig | 8/10 | 5397 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5398 days | 1% |
| Lisa | 8/10 | 5398 days | 1% |
| Monique | 8/10 | 5398 days | 1% |
| G Elliason | 10/10 | 5420 days | 1% |
| Dana Pagliarini | 9/10 | 5422 days | 1% |
| Irene and Thib Schneider | 7/10 | 5422 days | 1% |
| Phil Hunter | 9/10 | 5425 days | 1% |
| misskeane | 9/10 | 5496 days | 1% |
| imbeachy | 10/10 | 5586 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5757 days | 1% |
| Evans | 9/10 | 5759 days | 1% |
| Marcus Kippner | 8/10 | 5762 days | 1% |
| Peter G | 7/10 | 5765 days | 1% |
| Chris Helms | 7/10 | 5765 days | 1% |
| hughesW | 10/10 | 5771 days | 1% |
| Paula Martinez | 8/10 | 5774 days | 1% |
| EstherW | 7/10 | 5781 days | 1% |
| Thea X | 8/10 | 5794 days | 1% |
| Sarah Goeckener | 9/10 | 5871 days | 1% |
| Decuq | 8/10 | 5872 days | 1% |
| Becca1 | 9/10 | 6107 days | 1% |
| Steve Harper | 9/10 | 6112 days | 1% |
| MundschanGermany | 10/10 | 6121 days | 1% |
| GingerPrince | 8/10 | 6139 days | 1% |
| AndrewF78 | 8/10 | 6141 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.