Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Invercargill Holiday Park and Motels.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Invercargill Holiday Park and Motels
Valid Reviews
51 Valid Reviews
The Invercargill Holiday Park and Motels experience has a total of 52 reviews. There are 51 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 51 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
33% |
| 9/10 | 18 |
|
35% |
| 8/10 | 5 |
|
10% |
| 7/10 | 8 |
|
16% |
| 6/10 | 2 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.86% Average
The raw data average (mean) for all the Invercargill Holiday Park and Motels valid reviews is 86.86% and is based on 51 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 51 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 12 |
|
48% |
| 8/10 | 3 |
|
12% |
| 7/10 | 2 |
|
8% |
| 6/10 | 1 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.80% Average
The raw data average (mean) for all the Invercargill Holiday Park and Motels face-to-face reviews is 88.80% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nicolas | 10/10 | 33 days | 100% |
| Aoife | 10/10 | 33 days | 100% |
| Mike Fricker | 9/10 | 216 days | 96% |
| Lou | 10/10 | 247 days | 97% |
| Jocko | 10/10 | 247 days | 97% |
| Chris | 9/10 | 399 days | 90% |
| MB | 10/10 | 552 days | 83% |
| Shelly | 9/10 | 703 days | 71% |
| Ogilvie family of 5 | 8/10 | 1402 days | 15% |
| Michalo | 8/10 | 1616 days | 7% |
| ShaneandJosiegoat | 9/10 | 1860 days | 5% |
| Ben and Liv | 7/10 | 1890 days | 4% |
| Erin | 6/10 | 1952 days | 4% |
| Action Man | 10/10 | 2102 days | 4% |
| Clobby | 9/10 | 2439 days | 3% |
| Brigham Edgar | 7/10 | 2511 days | 3% |
| Tammy Schein | 7/10 | 2558 days | 3% |
| Gary Prescot | 3/10 | 2592 days | 2% |
| Greg Laws | 7/10 | 2789 days | 3% |
| Josephine Ayvadian | 10/10 | 2804 days | 3% |
| Marinette Kegels | 10/10 | 2851 days | 3% |
| Carl_Larsen | 10/10 | 3107 days | 2% |
| Ray Tombs | 10/10 | 3155 days | 2% |
| Jess Rose | 7/10 | 3562 days | 1% |
| Julia Seiffert | 9/10 | 3901 days | 1% |
| Maya Bakker-deDreu | 7/10 | 3949 days | 1% |
| Grantygrant | 9/10 | 4234 days | 0% |
| Tuibaby22 | 7/10 | 4446 days | 1% |
| Pete & Pat Etheridge | 10/10 | 4639 days | 1% |
| Sabine & Stefan | 10/10 | 4643 days | 1% |
| Randewyk | 9/10 | 4643 days | 1% |
| Sue Robertson | 9/10 | 4643 days | 1% |
| David & Sue Lokkerbol | 9/10 | 4645 days | 1% |
| Maureen Hardy | 9/10 | 4973 days | 1% |
| Margaret Lally | 9/10 | 4978 days | 1% |
| Richard Gallichan | 9/10 | 4983 days | 1% |
| Chris | 10/10 | 4990 days | 1% |
| Zuur | 9/10 | 4993 days | 1% |
| Daniela Borter | 10/10 | 4997 days | 1% |
| Roger Lows | 8/10 | 5015 days | 1% |
| Wegmann Regula | 9/10 | 5274 days | 1% |
| John J | 6/10 | 5403 days | 1% |
| Jennifer Templeton | 7/10 | 5406 days | 1% |
| Heinrich Hax | 10/10 | 5409 days | 1% |
| Silvana Thom | 10/10 | 5461 days | 1% |
| brendar | 9/10 | 5695 days | 1% |
| PamCecil | 8/10 | 5702 days | 1% |
| Richard | 8/10 | 5736 days | 1% |
| CateNetherlands | 10/10 | 5737 days | 1% |
| Hetty | 9/10 | 5737 days | 1% |
| Cate | 9/10 | 5737 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Invercargill Holiday Park and Motels experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Invercargill Holiday Park and Motels experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Invercargill Holiday Park and Motels experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.25% |
| 14 | -0.27% |
| 15 | -0.29% |
| 16 | -0.31% |
| 17 | -0.33% |
| 18 | -0.35% |
| 19 | -0.37% |
| … | … |
Balancing Adjustment
0.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.