G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown TOP 10 Holiday Park
Valid Reviews
75 Valid Reviews
The Queenstown TOP 10 Holiday Park experience has a total of 81 reviews. There are 75 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
32% |
| 9/10 | 18 |
|
24% |
| 8/10 | 19 |
|
25% |
| 7/10 | 4 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
82.13% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park valid reviews is 82.13% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 75 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
31% |
| 9/10 | 4 |
|
25% |
| 8/10 | 5 |
|
31% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park face-to-face reviews is 85.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lii | 1/10 | 276 days | 51% |
| Anna | 9/10 | 641 days | 100% |
| Pierre Marty | 1/10 | 703 days | 38% |
| Michael D | 2/10 | 825 days | 37% |
| Suzanne | 8/10 | 1282 days | 28% |
| Douglas | 5/10 | 1524 days | 10% |
| Justine | 7/10 | 1616 days | 9% |
| Al | 10/10 | 1768 days | 7% |
| Shannon | 10/10 | 1860 days | 6% |
| Erin | 10/10 | 1952 days | 6% |
| Hannah | 10/10 | 1952 days | 6% |
| Charlotte | 10/10 | 1982 days | 6% |
| TP&MM | 10/10 | 2074 days | 6% |
| Zoe | 7/10 | 2133 days | 5% |
| Macker | 8/10 | 2194 days | 5% |
| Angela | 9/10 | 2225 days | 5% |
| Brad | 4/10 | 2225 days | 3% |
| helen reeve | 10/10 | 2225 days | 5% |
| Ray Tombs | 9/10 | 2408 days | 5% |
| Michael Stützle | 10/10 | 2408 days | 5% |
| Qi Moss | 10/10 | 2439 days | 5% |
| S Weslake | 8/10 | 2439 days | 5% |
| Adrian Trumper | 6/10 | 2452 days | 4% |
| Shira LA | 9/10 | 2467 days | 5% |
| Audrey Wong | 9/10 | 2506 days | 5% |
| Jack James | 9/10 | 2525 days | 5% |
| Paul and Paula | 8/10 | 2534 days | 5% |
| Joanne Haslam | 10/10 | 2723 days | 4% |
| Grace White | 10/10 | 2760 days | 4% |
| Wendy Kildey | 10/10 | 2776 days | 4% |
| Kerry Lee | 10/10 | 2803 days | 4% |
| Robert Hunt | 9/10 | 2895 days | 4% |
| Greg MacFire | 8/10 | 2900 days | 4% |
| Shelly Stanchuk | 9/10 | 2923 days | 4% |
| Margo Wiltens | 8/10 | 2947 days | 3% |
| Becky and James | 10/10 | 2964 days | 4% |
| Lyn Pobke | 8/10 | 3087 days | 3% |
| Carl_Larsen | 10/10 | 3107 days | 3% |
| Teresa Ash | 8/10 | 3163 days | 3% |
| Gloria Berlari | 8/10 | 3173 days | 3% |
| Caro G | 8/10 | 3295 days | 3% |
| Paul Frost | 10/10 | 3303 days | 3% |
| Aaron Soh | 7/10 | 3332 days | 2% |
| Amy Steiger | 9/10 | 3381 days | 2% |
| Karl | 9/10 | 3466 days | 2% |
| John Drake | 4/10 | 3534 days | 1% |
| Robert Warner | 9/10 | 3562 days | 2% |
| Manuela Opprecht | 9/10 | 3574 days | 2% |
| Leah Stewart | 10/10 | 3594 days | 2% |
| tschavalon | 8/10 | 3685 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3839 days | 1% |
| Andy Karl | 8/10 | 3959 days | 1% |
| eagle | 1/10 | 4234 days | 0% |
| doepie277 | 8/10 | 4324 days | 0% |
| Ryan J | 10/10 | 4446 days | 1% |
| Robin Sable | 9/10 | 4611 days | 1% |
| Sabine & Stefan | 10/10 | 4643 days | 1% |
| Markus & Miriam | 8/10 | 4646 days | 1% |
| Jonathan Philp | 9/10 | 4651 days | 1% |
| CMJ | 9/10 | 4690 days | 1% |
| Melissa | 8/10 | 4904 days | 1% |
| Julie and Russ Charles | 10/10 | 4978 days | 1% |
| Richard Dudfield | 9/10 | 4982 days | 1% |
| bryfrance | 10/10 | 4986 days | 1% |
| Nick Secker | 8/10 | 5014 days | 1% |
| Margaret O'Sullivan | 4/10 | 5356 days | 0% |
| dring | 10/10 | 5364 days | 1% |
| Jann Clar | 6/10 | 5370 days | 1% |
| Gordon and Joyce | 8/10 | 5371 days | 1% |
| Paul | 8/10 | 5385 days | 1% |
| Rachel & Barak | 10/10 | 5387 days | 1% |
| meggles | 7/10 | 5389 days | 1% |
| marleen451 | 9/10 | 5512 days | 1% |
| JimmyK | 8/10 | 5713 days | 1% |
| RobH | 9/10 | 5731 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Queenstown TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.89% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Queenstown TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Queenstown TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.84% |
| 198 | -3.86% |
| 199 | -3.87% |
| 200 | -3.89% |
| 201 | -3.91% |
| 202 | -3.93% |
| 203 | -3.95% |
| … | … |
Balancing Adjustment
11.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.