Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown TOP 10 Holiday Park
Valid Reviews
75 Valid Reviews
The Queenstown TOP 10 Holiday Park experience has a total of 81 reviews. There are 75 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
32% |
| 9/10 | 18 |
|
24% |
| 8/10 | 19 |
|
25% |
| 7/10 | 4 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
82.13% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park valid reviews is 82.13% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 75 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
31% |
| 9/10 | 4 |
|
25% |
| 8/10 | 5 |
|
31% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park face-to-face reviews is 85.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lii | 1/10 | 322 days | 53% |
| Anna | 9/10 | 687 days | 100% |
| Pierre Marty | 1/10 | 749 days | 38% |
| Michael D | 2/10 | 871 days | 36% |
| Suzanne | 8/10 | 1328 days | 26% |
| Douglas | 5/10 | 1570 days | 9% |
| Justine | 7/10 | 1662 days | 8% |
| Al | 10/10 | 1814 days | 7% |
| Shannon | 10/10 | 1906 days | 7% |
| Erin | 10/10 | 1998 days | 6% |
| Hannah | 10/10 | 1998 days | 6% |
| Charlotte | 10/10 | 2028 days | 6% |
| TP&MM | 10/10 | 2120 days | 6% |
| Zoe | 7/10 | 2179 days | 6% |
| Macker | 8/10 | 2240 days | 6% |
| Angela | 9/10 | 2271 days | 6% |
| Brad | 4/10 | 2271 days | 4% |
| helen reeve | 10/10 | 2271 days | 6% |
| Ray Tombs | 9/10 | 2454 days | 5% |
| Michael Stützle | 10/10 | 2454 days | 5% |
| Qi Moss | 10/10 | 2485 days | 5% |
| S Weslake | 8/10 | 2485 days | 5% |
| Adrian Trumper | 6/10 | 2498 days | 4% |
| Shira LA | 9/10 | 2513 days | 5% |
| Audrey Wong | 9/10 | 2552 days | 5% |
| Jack James | 9/10 | 2571 days | 5% |
| Paul and Paula | 8/10 | 2580 days | 5% |
| Joanne Haslam | 10/10 | 2769 days | 4% |
| Grace White | 10/10 | 2806 days | 4% |
| Wendy Kildey | 10/10 | 2822 days | 4% |
| Kerry Lee | 10/10 | 2849 days | 4% |
| Robert Hunt | 9/10 | 2941 days | 4% |
| Greg MacFire | 8/10 | 2946 days | 4% |
| Shelly Stanchuk | 9/10 | 2969 days | 4% |
| Margo Wiltens | 8/10 | 2993 days | 4% |
| Becky and James | 10/10 | 3010 days | 4% |
| Lyn Pobke | 8/10 | 3133 days | 3% |
| Carl_Larsen | 10/10 | 3153 days | 3% |
| Teresa Ash | 8/10 | 3209 days | 3% |
| Gloria Berlari | 8/10 | 3219 days | 3% |
| Caro G | 8/10 | 3341 days | 3% |
| Paul Frost | 10/10 | 3349 days | 3% |
| Aaron Soh | 7/10 | 3378 days | 2% |
| Amy Steiger | 9/10 | 3427 days | 3% |
| Karl | 9/10 | 3512 days | 2% |
| John Drake | 4/10 | 3580 days | 1% |
| Robert Warner | 9/10 | 3608 days | 2% |
| Manuela Opprecht | 9/10 | 3620 days | 2% |
| Leah Stewart | 10/10 | 3640 days | 2% |
| tschavalon | 8/10 | 3731 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3885 days | 1% |
| Andy Karl | 8/10 | 4005 days | 1% |
| eagle | 1/10 | 4280 days | 0% |
| doepie277 | 8/10 | 4370 days | 0% |
| Ryan J | 10/10 | 4492 days | 1% |
| Robin Sable | 9/10 | 4657 days | 1% |
| Sabine & Stefan | 10/10 | 4689 days | 1% |
| Markus & Miriam | 8/10 | 4692 days | 1% |
| Jonathan Philp | 9/10 | 4697 days | 1% |
| CMJ | 9/10 | 4736 days | 1% |
| Melissa | 8/10 | 4950 days | 1% |
| Julie and Russ Charles | 10/10 | 5024 days | 1% |
| Richard Dudfield | 9/10 | 5028 days | 1% |
| bryfrance | 10/10 | 5032 days | 1% |
| Nick Secker | 8/10 | 5060 days | 1% |
| Margaret O'Sullivan | 4/10 | 5402 days | 1% |
| dring | 10/10 | 5410 days | 1% |
| Jann Clar | 6/10 | 5416 days | 1% |
| Gordon and Joyce | 8/10 | 5417 days | 1% |
| Paul | 8/10 | 5431 days | 1% |
| Rachel & Barak | 10/10 | 5433 days | 1% |
| meggles | 7/10 | 5435 days | 1% |
| marleen451 | 9/10 | 5558 days | 1% |
| JimmyK | 8/10 | 5759 days | 1% |
| RobH | 9/10 | 5777 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Queenstown TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Queenstown TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Queenstown TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
11.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.