G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
107 Valid Reviews
The The Camp experience has a total of 112 reviews. There are 107 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 26 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.34% Average
The raw data average (mean) for all the The Camp valid reviews is 82.34% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Eline | 9/10 | 249 days | 100% |
| Simon | 9/10 | 308 days | 98% |
| VamperCan | 10/10 | 308 days | 99% |
| Jess Cullen | 4/10 | 308 days | 65% |
| Laura | 10/10 | 308 days | 99% |
| Brent | 9/10 | 400 days | 94% |
| Cath | 9/10 | 431 days | 93% |
| Marley | 4/10 | 584 days | 55% |
| Anouk | 1/10 | 736 days | 29% |
| Marie Perret | 7/10 | 797 days | 62% |
| Katie Edser | 10/10 | 1011 days | 45% |
| Mathieu Lempereur | 10/10 | 1039 days | 42% |
| RR | 4/10 | 1101 days | 24% |
| Jolu | 1/10 | 1101 days | 15% |
| Jenna | 10/10 | 1466 days | 13% |
| Stef | 9/10 | 1741 days | 5% |
| Chelsea F | 10/10 | 1769 days | 5% |
| ZMad | 9/10 | 1831 days | 5% |
| Dan | 8/10 | 1861 days | 5% |
| Anna Swain | 7/10 | 2014 days | 4% |
| Jenny and Barry | 9/10 | 2288 days | 4% |
| Vicki Hoskinson | 10/10 | 2471 days | 4% |
| Pedro | 10/10 | 2500 days | 4% |
| Richard | 7/10 | 2531 days | 3% |
| Matho31 | 1/10 | 2562 days | 1% |
| Ellie | 10/10 | 2745 days | 3% |
| Jack James | 8/10 | 2923 days | 3% |
| Tammy Schein | 8/10 | 2956 days | 3% |
| Wen Xin Tan | 9/10 | 3038 days | 3% |
| Belinda Clarke | 7/10 | 3175 days | 2% |
| Hollie Procter | 10/10 | 3229 days | 2% |
| Alan Brown | 9/10 | 3229 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3244 days | 2% |
| Michael Jeffress | 2/10 | 3254 days | 1% |
| S Webb | 9/10 | 3321 days | 2% |
| Julia Hamblyn | 10/10 | 3352 days | 2% |
| Margo Wiltens | 10/10 | 3359 days | 2% |
| Rebecca Bowles | 10/10 | 3487 days | 2% |
| W Donovan | 9/10 | 3512 days | 2% |
| Ray Tombs | 10/10 | 3526 days | 2% |
| Chadd Holland | 10/10 | 3538 days | 2% |
| Averil Ford | 5/10 | 3566 days | 1% |
| Paul Smith | 7/10 | 3575 days | 1% |
| Felicity Fay | 10/10 | 3595 days | 1% |
| Yung Ok Yoo | 8/10 | 3628 days | 1% |
| Max Brunner | 9/10 | 3650 days | 1% |
| Sarah Gurney | 8/10 | 3662 days | 1% |
| Georgia Posar | 10/10 | 3865 days | 1% |
| Soizic Vandermeersch | 8/10 | 3894 days | 1% |
| Rossco | 7/10 | 3901 days | 1% |
| Kurz Werner | 8/10 | 3901 days | 1% |
| Andrew Cruickshank | 10/10 | 3932 days | 1% |
| Jan Collins | 6/10 | 3963 days | 1% |
| Roeland Driessen | 9/10 | 3991 days | 1% |
| Simon Wild | 8/10 | 4002 days | 1% |
| Philippe Tremblay | 10/10 | 4016 days | 1% |
| Jay | 10/10 | 4029 days | 1% |
| Michael Bird | 8/10 | 4145 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4314 days | 0% |
| Tony Butcher | 10/10 | 4326 days | 0% |
| Monique Monique | 9/10 | 4326 days | 0% |
| Helene & Peter | 8/10 | 4418 days | 1% |
| Grantygrant | 9/10 | 4632 days | 1% |
| shaynne thompson | 10/10 | 4632 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4632 days | 1% |
| Helen | 9/10 | 4663 days | 1% |
| Abby | 10/10 | 4663 days | 1% |
| Melvin Groenhof | 9/10 | 4668 days | 1% |
| Phil & Laura | 9/10 | 4691 days | 1% |
| andrei797 | 5/10 | 4691 days | 1% |
| Cmi | 8/10 | 4722 days | 1% |
| doepie277 | 6/10 | 4722 days | 1% |
| Hanneke P | 7/10 | 4722 days | 1% |
| Jon Barratt | 9/10 | 4759 days | 1% |
| Christian | 10/10 | 4765 days | 1% |
| Meryem Buchwitz | 9/10 | 4766 days | 1% |
| davidtanks | 10/10 | 4814 days | 1% |
| LuisaAndDiana | 10/10 | 4814 days | 1% |
| hooijack | 10/10 | 4936 days | 1% |
| Kimothy | 8/10 | 4997 days | 1% |
| Carole Carter | 5/10 | 5020 days | 0% |
| Stephanie Spurr | 8/10 | 5024 days | 1% |
| Robert | 8/10 | 5034 days | 1% |
| Fries | 10/10 | 5037 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5053 days | 1% |
| DrCamper | 10/10 | 5119 days | 1% |
| Melanie Wood | 9/10 | 5135 days | 1% |
| Wendy Ashmore | 10/10 | 5135 days | 1% |
| damaca | 8/10 | 5210 days | 1% |
| Jansen | 8/10 | 5381 days | 1% |
| K Dahmer | 10/10 | 5387 days | 1% |
| Eddie Stevens | 8/10 | 5388 days | 1% |
| John Gray | 7/10 | 5395 days | 1% |
| Alexander & Stephanie | 9/10 | 5399 days | 1% |
| Phil Hunter | 9/10 | 5413 days | 1% |
| Leontine van Laar | 8/10 | 5417 days | 1% |
| Jensen | 10/10 | 5419 days | 1% |
| chawker | 8/10 | 5514 days | 1% |
| rayfuge | 10/10 | 5514 days | 1% |
| lookout | 9/10 | 5514 days | 1% |
| Bandulu | 10/10 | 5514 days | 1% |
| Mikeminch | 8/10 | 5514 days | 1% |
| birdsong | 3/10 | 5698 days | 0% |
| San Ahuia | 9/10 | 5778 days | 1% |
| nigelst | 5/10 | 5793 days | 0% |
| John | 7/10 | 6142 days | 1% |
| carrie | 10/10 | 6152 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.