Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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The Camp
Valid Reviews
106 Valid Reviews
The The Camp experience has a total of 111 reviews. There are 106 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 106 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 25 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.26% Average
The raw data average (mean) for all the The Camp valid reviews is 82.26% and is based on 106 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 106 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Simon | 9/10 | 52 days | 99% |
| VamperCan | 10/10 | 52 days | 100% |
| Jess Cullen | 4/10 | 52 days | 65% |
| Laura | 10/10 | 52 days | 100% |
| Brent | 9/10 | 144 days | 98% |
| Cath | 9/10 | 175 days | 97% |
| Marley | 4/10 | 328 days | 61% |
| Anouk | 1/10 | 480 days | 35% |
| Marie Perret | 7/10 | 541 days | 78% |
| Katie Edser | 10/10 | 755 days | 68% |
| Mathieu Lempereur | 10/10 | 783 days | 65% |
| RR | 4/10 | 845 days | 39% |
| Jolu | 1/10 | 845 days | 24% |
| Jenna | 10/10 | 1210 days | 27% |
| Stef | 9/10 | 1485 days | 11% |
| Chelsea F | 10/10 | 1513 days | 11% |
| ZMad | 9/10 | 1575 days | 8% |
| Dan | 8/10 | 1605 days | 8% |
| Anna Swain | 7/10 | 1758 days | 5% |
| Jenny and Barry | 9/10 | 2032 days | 5% |
| Vicki Hoskinson | 10/10 | 2216 days | 4% |
| Pedro | 10/10 | 2244 days | 4% |
| Richard | 7/10 | 2275 days | 4% |
| Matho31 | 1/10 | 2306 days | 2% |
| Ellie | 10/10 | 2489 days | 4% |
| Jack James | 8/10 | 2667 days | 3% |
| Tammy Schein | 8/10 | 2701 days | 3% |
| Wen Xin Tan | 9/10 | 2782 days | 3% |
| Belinda Clarke | 7/10 | 2919 days | 3% |
| Hollie Procter | 10/10 | 2974 days | 3% |
| Alan Brown | 9/10 | 2974 days | 3% |
| Matthias Wohlgemuth | 5/10 | 2988 days | 2% |
| Michael Jeffress | 2/10 | 2998 days | 1% |
| S Webb | 9/10 | 3066 days | 3% |
| Julia Hamblyn | 10/10 | 3097 days | 3% |
| Margo Wiltens | 10/10 | 3103 days | 2% |
| Rebecca Bowles | 10/10 | 3231 days | 2% |
| W Donovan | 9/10 | 3256 days | 2% |
| Ray Tombs | 10/10 | 3270 days | 2% |
| Chadd Holland | 10/10 | 3282 days | 2% |
| Averil Ford | 5/10 | 3311 days | 2% |
| Paul Smith | 7/10 | 3319 days | 2% |
| Felicity Fay | 10/10 | 3339 days | 2% |
| Yung Ok Yoo | 8/10 | 3372 days | 2% |
| Max Brunner | 9/10 | 3394 days | 2% |
| Sarah Gurney | 8/10 | 3406 days | 2% |
| Georgia Posar | 10/10 | 3609 days | 2% |
| Soizic Vandermeersch | 8/10 | 3638 days | 1% |
| Rossco | 7/10 | 3646 days | 1% |
| Kurz Werner | 8/10 | 3646 days | 1% |
| Andrew Cruickshank | 10/10 | 3677 days | 1% |
| Jan Collins | 6/10 | 3707 days | 1% |
| Roeland Driessen | 9/10 | 3736 days | 1% |
| Simon Wild | 8/10 | 3746 days | 1% |
| Philippe Tremblay | 10/10 | 3760 days | 1% |
| Jay | 10/10 | 3773 days | 1% |
| Michael Bird | 8/10 | 3889 days | 1% |
| Glyn and Karen Farlow | 9/10 | 4058 days | 0% |
| Tony Butcher | 10/10 | 4070 days | 1% |
| Monique Monique | 9/10 | 4070 days | 1% |
| Helene & Peter | 8/10 | 4162 days | 0% |
| Grantygrant | 9/10 | 4376 days | 0% |
| shaynne thompson | 10/10 | 4376 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4376 days | 0% |
| Helen | 9/10 | 4407 days | 1% |
| Abby | 10/10 | 4407 days | 1% |
| Melvin Groenhof | 9/10 | 4412 days | 1% |
| Phil & Laura | 9/10 | 4435 days | 1% |
| andrei797 | 5/10 | 4435 days | 1% |
| Cmi | 8/10 | 4466 days | 1% |
| doepie277 | 6/10 | 4466 days | 1% |
| Hanneke P | 7/10 | 4466 days | 1% |
| Jon Barratt | 9/10 | 4503 days | 1% |
| Christian | 10/10 | 4509 days | 1% |
| Meryem Buchwitz | 9/10 | 4510 days | 1% |
| davidtanks | 10/10 | 4558 days | 1% |
| LuisaAndDiana | 10/10 | 4558 days | 1% |
| hooijack | 10/10 | 4680 days | 1% |
| Kimothy | 8/10 | 4741 days | 1% |
| Carole Carter | 5/10 | 4764 days | 1% |
| Stephanie Spurr | 8/10 | 4768 days | 1% |
| Robert | 8/10 | 4778 days | 1% |
| Fries | 10/10 | 4781 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4797 days | 1% |
| DrCamper | 10/10 | 4863 days | 1% |
| Melanie Wood | 9/10 | 4879 days | 1% |
| Wendy Ashmore | 10/10 | 4879 days | 1% |
| damaca | 8/10 | 4954 days | 1% |
| Jansen | 8/10 | 5125 days | 1% |
| K Dahmer | 10/10 | 5131 days | 1% |
| Eddie Stevens | 8/10 | 5132 days | 1% |
| John Gray | 7/10 | 5139 days | 1% |
| Alexander & Stephanie | 9/10 | 5143 days | 1% |
| Phil Hunter | 9/10 | 5157 days | 1% |
| Leontine van Laar | 8/10 | 5161 days | 1% |
| Jensen | 10/10 | 5163 days | 1% |
| chawker | 8/10 | 5258 days | 1% |
| rayfuge | 10/10 | 5258 days | 1% |
| lookout | 9/10 | 5258 days | 1% |
| Bandulu | 10/10 | 5258 days | 1% |
| Mikeminch | 8/10 | 5258 days | 1% |
| birdsong | 3/10 | 5442 days | 1% |
| San Ahuia | 9/10 | 5522 days | 1% |
| nigelst | 5/10 | 5537 days | 1% |
| John | 7/10 | 5886 days | 1% |
| carrie | 10/10 | 5896 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.44% |
| 24 | -0.46% |
| 25 | -0.48% |
| 26 | -0.50% |
| 27 | -0.52% |
| 28 | -0.54% |
| 29 | -0.56% |
| … | … |
Balancing Adjustment
3.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.