G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
102 Valid Reviews
The The Camp experience has a total of 107 reviews. There are 102 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
33% |
| 9/10 | 24 |
|
24% |
| 8/10 | 20 |
|
20% |
| 7/10 | 10 |
|
10% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.25% Average
The raw data average (mean) for all the The Camp valid reviews is 82.25% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brent | 9/10 | 20 days | 100% |
| Cath | 9/10 | 51 days | 100% |
| Marley | 4/10 | 204 days | 64% |
| Anouk | 1/10 | 356 days | 38% |
| Marie Perret | 7/10 | 417 days | 85% |
| Katie Edser | 10/10 | 631 days | 78% |
| Mathieu Lempereur | 10/10 | 659 days | 76% |
| RR | 4/10 | 721 days | 46% |
| Jolu | 1/10 | 721 days | 29% |
| Jenna | 10/10 | 1086 days | 37% |
| Stef | 9/10 | 1361 days | 17% |
| Chelsea F | 10/10 | 1389 days | 16% |
| ZMad | 9/10 | 1451 days | 13% |
| Dan | 8/10 | 1481 days | 12% |
| Anna Swain | 7/10 | 1634 days | 7% |
| Jenny and Barry | 9/10 | 1908 days | 5% |
| Vicki Hoskinson | 10/10 | 2092 days | 5% |
| Pedro | 10/10 | 2120 days | 4% |
| Richard | 7/10 | 2151 days | 4% |
| Matho31 | 1/10 | 2182 days | 2% |
| Ellie | 10/10 | 2365 days | 4% |
| Jack James | 8/10 | 2543 days | 4% |
| Tammy Schein | 8/10 | 2577 days | 3% |
| Wen Xin Tan | 9/10 | 2658 days | 3% |
| Belinda Clarke | 7/10 | 2795 days | 3% |
| Hollie Procter | 10/10 | 2850 days | 3% |
| Alan Brown | 9/10 | 2850 days | 3% |
| Matthias Wohlgemuth | 5/10 | 2864 days | 2% |
| Michael Jeffress | 2/10 | 2874 days | 1% |
| S Webb | 9/10 | 2942 days | 3% |
| Julia Hamblyn | 10/10 | 2973 days | 3% |
| Margo Wiltens | 10/10 | 2979 days | 3% |
| Rebecca Bowles | 10/10 | 3107 days | 3% |
| W Donovan | 9/10 | 3132 days | 2% |
| Ray Tombs | 10/10 | 3146 days | 2% |
| Chadd Holland | 10/10 | 3158 days | 2% |
| Averil Ford | 5/10 | 3187 days | 2% |
| Paul Smith | 7/10 | 3195 days | 2% |
| Felicity Fay | 10/10 | 3215 days | 2% |
| Yung Ok Yoo | 8/10 | 3248 days | 2% |
| Max Brunner | 9/10 | 3270 days | 2% |
| Sarah Gurney | 8/10 | 3282 days | 2% |
| Georgia Posar | 10/10 | 3485 days | 2% |
| Soizic Vandermeersch | 8/10 | 3514 days | 2% |
| Rossco | 7/10 | 3522 days | 2% |
| Kurz Werner | 8/10 | 3522 days | 2% |
| Andrew Cruickshank | 10/10 | 3553 days | 2% |
| Jan Collins | 6/10 | 3583 days | 1% |
| Roeland Driessen | 9/10 | 3612 days | 2% |
| Simon Wild | 8/10 | 3622 days | 1% |
| Philippe Tremblay | 10/10 | 3636 days | 1% |
| Jay | 10/10 | 3649 days | 1% |
| Michael Bird | 8/10 | 3765 days | 1% |
| Glyn and Karen Farlow | 9/10 | 3934 days | 1% |
| Tony Butcher | 10/10 | 3946 days | 1% |
| Monique Monique | 9/10 | 3946 days | 1% |
| Helene & Peter | 8/10 | 4038 days | 1% |
| Grantygrant | 9/10 | 4252 days | 0% |
| shaynne thompson | 10/10 | 4252 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4252 days | 0% |
| Helen | 9/10 | 4283 days | 0% |
| Abby | 10/10 | 4283 days | 0% |
| Melvin Groenhof | 9/10 | 4288 days | 0% |
| Phil & Laura | 9/10 | 4311 days | 0% |
| andrei797 | 5/10 | 4311 days | 0% |
| Cmi | 8/10 | 4342 days | 0% |
| doepie277 | 6/10 | 4342 days | 0% |
| Hanneke P | 7/10 | 4342 days | 0% |
| Jon Barratt | 9/10 | 4379 days | 0% |
| Christian | 10/10 | 4385 days | 1% |
| Meryem Buchwitz | 9/10 | 4386 days | 1% |
| davidtanks | 10/10 | 4434 days | 1% |
| LuisaAndDiana | 10/10 | 4434 days | 1% |
| hooijack | 10/10 | 4556 days | 1% |
| Kimothy | 8/10 | 4617 days | 1% |
| Carole Carter | 5/10 | 4640 days | 1% |
| Stephanie Spurr | 8/10 | 4644 days | 1% |
| Robert | 8/10 | 4654 days | 1% |
| Fries | 10/10 | 4657 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4673 days | 1% |
| DrCamper | 10/10 | 4739 days | 1% |
| Melanie Wood | 9/10 | 4755 days | 1% |
| Wendy Ashmore | 10/10 | 4755 days | 1% |
| damaca | 8/10 | 4830 days | 1% |
| Jansen | 8/10 | 5001 days | 1% |
| K Dahmer | 10/10 | 5007 days | 1% |
| Eddie Stevens | 8/10 | 5008 days | 1% |
| John Gray | 7/10 | 5015 days | 1% |
| Alexander & Stephanie | 9/10 | 5019 days | 1% |
| Phil Hunter | 9/10 | 5033 days | 1% |
| Leontine van Laar | 8/10 | 5037 days | 1% |
| Jensen | 10/10 | 5039 days | 1% |
| chawker | 8/10 | 5134 days | 1% |
| rayfuge | 10/10 | 5134 days | 1% |
| lookout | 9/10 | 5134 days | 1% |
| Bandulu | 10/10 | 5134 days | 1% |
| Mikeminch | 8/10 | 5134 days | 1% |
| birdsong | 3/10 | 5318 days | 1% |
| San Ahuia | 9/10 | 5398 days | 1% |
| nigelst | 5/10 | 5413 days | 1% |
| John | 7/10 | 5762 days | 1% |
| carrie | 10/10 | 5772 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| … | … |
Balancing Adjustment
4.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.