Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
102 Valid Reviews
The The Camp experience has a total of 107 reviews. There are 102 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
33% |
| 9/10 | 24 |
|
24% |
| 8/10 | 20 |
|
20% |
| 7/10 | 10 |
|
10% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.25% Average
The raw data average (mean) for all the The Camp valid reviews is 82.25% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brent | 9/10 | 46 days | 100% |
| Cath | 9/10 | 77 days | 100% |
| Marley | 4/10 | 230 days | 64% |
| Anouk | 1/10 | 382 days | 38% |
| Marie Perret | 7/10 | 443 days | 84% |
| Katie Edser | 10/10 | 657 days | 76% |
| Mathieu Lempereur | 10/10 | 685 days | 74% |
| RR | 4/10 | 747 days | 45% |
| Jolu | 1/10 | 747 days | 28% |
| Jenna | 10/10 | 1112 days | 34% |
| Stef | 9/10 | 1387 days | 16% |
| Chelsea F | 10/10 | 1415 days | 15% |
| ZMad | 9/10 | 1477 days | 12% |
| Dan | 8/10 | 1507 days | 11% |
| Anna Swain | 7/10 | 1660 days | 6% |
| Jenny and Barry | 9/10 | 1934 days | 5% |
| Vicki Hoskinson | 10/10 | 2117 days | 4% |
| Pedro | 10/10 | 2146 days | 4% |
| Richard | 7/10 | 2177 days | 4% |
| Matho31 | 1/10 | 2208 days | 2% |
| Ellie | 10/10 | 2391 days | 4% |
| Jack James | 8/10 | 2569 days | 3% |
| Tammy Schein | 8/10 | 2602 days | 3% |
| Wen Xin Tan | 9/10 | 2684 days | 3% |
| Belinda Clarke | 7/10 | 2821 days | 3% |
| Hollie Procter | 10/10 | 2875 days | 3% |
| Alan Brown | 9/10 | 2875 days | 3% |
| Matthias Wohlgemuth | 5/10 | 2890 days | 2% |
| Michael Jeffress | 2/10 | 2900 days | 1% |
| S Webb | 9/10 | 2967 days | 3% |
| Julia Hamblyn | 10/10 | 2998 days | 3% |
| Margo Wiltens | 10/10 | 3005 days | 3% |
| Rebecca Bowles | 10/10 | 3133 days | 2% |
| W Donovan | 9/10 | 3158 days | 2% |
| Ray Tombs | 10/10 | 3172 days | 2% |
| Chadd Holland | 10/10 | 3184 days | 2% |
| Averil Ford | 5/10 | 3212 days | 2% |
| Paul Smith | 7/10 | 3221 days | 2% |
| Felicity Fay | 10/10 | 3241 days | 2% |
| Yung Ok Yoo | 8/10 | 3274 days | 2% |
| Max Brunner | 9/10 | 3296 days | 2% |
| Sarah Gurney | 8/10 | 3308 days | 2% |
| Georgia Posar | 10/10 | 3511 days | 2% |
| Soizic Vandermeersch | 8/10 | 3540 days | 2% |
| Rossco | 7/10 | 3547 days | 2% |
| Kurz Werner | 8/10 | 3547 days | 2% |
| Andrew Cruickshank | 10/10 | 3578 days | 2% |
| Jan Collins | 6/10 | 3609 days | 1% |
| Roeland Driessen | 9/10 | 3637 days | 1% |
| Simon Wild | 8/10 | 3648 days | 1% |
| Philippe Tremblay | 10/10 | 3662 days | 1% |
| Jay | 10/10 | 3675 days | 1% |
| Michael Bird | 8/10 | 3791 days | 1% |
| Glyn and Karen Farlow | 9/10 | 3960 days | 1% |
| Tony Butcher | 10/10 | 3972 days | 1% |
| Monique Monique | 9/10 | 3972 days | 1% |
| Helene & Peter | 8/10 | 4064 days | 1% |
| Grantygrant | 9/10 | 4278 days | 0% |
| shaynne thompson | 10/10 | 4278 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4278 days | 0% |
| Helen | 9/10 | 4309 days | 0% |
| Abby | 10/10 | 4309 days | 0% |
| Melvin Groenhof | 9/10 | 4314 days | 0% |
| Phil & Laura | 9/10 | 4337 days | 0% |
| andrei797 | 5/10 | 4337 days | 0% |
| Cmi | 8/10 | 4368 days | 0% |
| doepie277 | 6/10 | 4368 days | 0% |
| Hanneke P | 7/10 | 4368 days | 0% |
| Jon Barratt | 9/10 | 4405 days | 1% |
| Christian | 10/10 | 4411 days | 1% |
| Meryem Buchwitz | 9/10 | 4412 days | 1% |
| davidtanks | 10/10 | 4460 days | 1% |
| LuisaAndDiana | 10/10 | 4460 days | 1% |
| hooijack | 10/10 | 4582 days | 1% |
| Kimothy | 8/10 | 4643 days | 1% |
| Carole Carter | 5/10 | 4666 days | 1% |
| Stephanie Spurr | 8/10 | 4670 days | 1% |
| Robert | 8/10 | 4680 days | 1% |
| Fries | 10/10 | 4683 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4699 days | 1% |
| DrCamper | 10/10 | 4765 days | 1% |
| Melanie Wood | 9/10 | 4781 days | 1% |
| Wendy Ashmore | 10/10 | 4781 days | 1% |
| damaca | 8/10 | 4856 days | 1% |
| Jansen | 8/10 | 5027 days | 1% |
| K Dahmer | 10/10 | 5033 days | 1% |
| Eddie Stevens | 8/10 | 5034 days | 1% |
| John Gray | 7/10 | 5041 days | 1% |
| Alexander & Stephanie | 9/10 | 5045 days | 1% |
| Phil Hunter | 9/10 | 5059 days | 1% |
| Leontine van Laar | 8/10 | 5063 days | 1% |
| Jensen | 10/10 | 5065 days | 1% |
| chawker | 8/10 | 5160 days | 1% |
| rayfuge | 10/10 | 5160 days | 1% |
| lookout | 9/10 | 5160 days | 1% |
| Bandulu | 10/10 | 5160 days | 1% |
| Mikeminch | 8/10 | 5160 days | 1% |
| birdsong | 3/10 | 5344 days | 1% |
| San Ahuia | 9/10 | 5424 days | 1% |
| nigelst | 5/10 | 5439 days | 1% |
| John | 7/10 | 5788 days | 1% |
| carrie | 10/10 | 5798 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| … | … |
Balancing Adjustment
4.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.