Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
100 Valid Reviews
The The Camp experience has a total of 105 reviews. There are 100 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 100 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 22 |
|
22% |
| 8/10 | 20 |
|
20% |
| 7/10 | 10 |
|
10% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.10% Average
The raw data average (mean) for all the The Camp valid reviews is 82.10% and is based on 100 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 100 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marley | 4/10 | 142 days | 75% |
| Anouk | 1/10 | 294 days | 45% |
| Marie Perret | 7/10 | 355 days | 100% |
| Katie Edser | 10/10 | 569 days | 94% |
| Mathieu Lempereur | 10/10 | 597 days | 92% |
| RR | 4/10 | 659 days | 57% |
| Jolu | 1/10 | 659 days | 35% |
| Jenna | 10/10 | 1024 days | 48% |
| Stef | 9/10 | 1299 days | 24% |
| Chelsea F | 10/10 | 1327 days | 22% |
| ZMad | 9/10 | 1389 days | 18% |
| Dan | 8/10 | 1419 days | 16% |
| Anna Swain | 7/10 | 1572 days | 9% |
| Jenny and Barry | 9/10 | 1846 days | 6% |
| Vicki Hoskinson | 10/10 | 2029 days | 5% |
| Pedro | 10/10 | 2058 days | 5% |
| Richard | 7/10 | 2089 days | 5% |
| Matho31 | 1/10 | 2120 days | 2% |
| Ellie | 10/10 | 2303 days | 5% |
| Jack James | 8/10 | 2481 days | 4% |
| Tammy Schein | 8/10 | 2514 days | 4% |
| Wen Xin Tan | 9/10 | 2596 days | 4% |
| Belinda Clarke | 7/10 | 2733 days | 3% |
| Hollie Procter | 10/10 | 2787 days | 4% |
| Alan Brown | 9/10 | 2787 days | 4% |
| Matthias Wohlgemuth | 5/10 | 2802 days | 3% |
| Michael Jeffress | 2/10 | 2812 days | 2% |
| S Webb | 9/10 | 2879 days | 3% |
| Julia Hamblyn | 10/10 | 2910 days | 3% |
| Margo Wiltens | 10/10 | 2917 days | 3% |
| Rebecca Bowles | 10/10 | 3045 days | 3% |
| W Donovan | 9/10 | 3070 days | 3% |
| Ray Tombs | 10/10 | 3084 days | 3% |
| Chadd Holland | 10/10 | 3096 days | 3% |
| Averil Ford | 5/10 | 3124 days | 2% |
| Paul Smith | 7/10 | 3133 days | 3% |
| Felicity Fay | 10/10 | 3153 days | 2% |
| Yung Ok Yoo | 8/10 | 3186 days | 3% |
| Max Brunner | 9/10 | 3208 days | 3% |
| Sarah Gurney | 8/10 | 3220 days | 3% |
| Georgia Posar | 10/10 | 3423 days | 2% |
| Soizic Vandermeersch | 8/10 | 3452 days | 2% |
| Rossco | 7/10 | 3459 days | 2% |
| Kurz Werner | 8/10 | 3459 days | 2% |
| Andrew Cruickshank | 10/10 | 3490 days | 2% |
| Jan Collins | 6/10 | 3521 days | 2% |
| Roeland Driessen | 9/10 | 3549 days | 2% |
| Simon Wild | 8/10 | 3560 days | 2% |
| Philippe Tremblay | 10/10 | 3574 days | 2% |
| Jay | 10/10 | 3587 days | 2% |
| Michael Bird | 8/10 | 3703 days | 1% |
| Glyn and Karen Farlow | 9/10 | 3872 days | 1% |
| Tony Butcher | 10/10 | 3884 days | 1% |
| Monique Monique | 9/10 | 3884 days | 1% |
| Helene & Peter | 8/10 | 3976 days | 1% |
| Grantygrant | 9/10 | 4190 days | 0% |
| shaynne thompson | 10/10 | 4190 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4190 days | 0% |
| Helen | 9/10 | 4221 days | 0% |
| Abby | 10/10 | 4221 days | 0% |
| Melvin Groenhof | 9/10 | 4226 days | 0% |
| Phil & Laura | 9/10 | 4249 days | 0% |
| andrei797 | 5/10 | 4249 days | 0% |
| Cmi | 8/10 | 4280 days | 0% |
| doepie277 | 6/10 | 4280 days | 0% |
| Hanneke P | 7/10 | 4280 days | 0% |
| Jon Barratt | 9/10 | 4317 days | 0% |
| Christian | 10/10 | 4323 days | 0% |
| Meryem Buchwitz | 9/10 | 4324 days | 0% |
| davidtanks | 10/10 | 4372 days | 0% |
| LuisaAndDiana | 10/10 | 4372 days | 0% |
| hooijack | 10/10 | 4494 days | 1% |
| Kimothy | 8/10 | 4555 days | 1% |
| Carole Carter | 5/10 | 4578 days | 1% |
| Stephanie Spurr | 8/10 | 4582 days | 1% |
| Robert | 8/10 | 4592 days | 1% |
| Fries | 10/10 | 4595 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4611 days | 1% |
| DrCamper | 10/10 | 4677 days | 1% |
| Melanie Wood | 9/10 | 4693 days | 1% |
| Wendy Ashmore | 10/10 | 4693 days | 1% |
| damaca | 8/10 | 4768 days | 1% |
| Jansen | 8/10 | 4939 days | 1% |
| K Dahmer | 10/10 | 4945 days | 1% |
| Eddie Stevens | 8/10 | 4946 days | 1% |
| John Gray | 7/10 | 4953 days | 1% |
| Alexander & Stephanie | 9/10 | 4957 days | 1% |
| Phil Hunter | 9/10 | 4971 days | 1% |
| Leontine van Laar | 8/10 | 4975 days | 1% |
| Jensen | 10/10 | 4977 days | 1% |
| chawker | 8/10 | 5072 days | 1% |
| rayfuge | 10/10 | 5072 days | 1% |
| lookout | 9/10 | 5072 days | 1% |
| Bandulu | 10/10 | 5072 days | 1% |
| Mikeminch | 8/10 | 5072 days | 1% |
| birdsong | 3/10 | 5256 days | 1% |
| San Ahuia | 9/10 | 5336 days | 1% |
| nigelst | 5/10 | 5351 days | 1% |
| John | 7/10 | 5700 days | 1% |
| carrie | 10/10 | 5710 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 134 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 131 | -2.00% |
| 132 | -2.01% |
| 133 | -2.03% |
| 134 | -2.04% |
| 135 | -2.06% |
| 136 | -2.07% |
| 137 | -2.09% |
| … | … |
Balancing Adjustment
6.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.