G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
107 Valid Reviews
The The Camp experience has a total of 112 reviews. There are 107 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 26 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.34% Average
The raw data average (mean) for all the The Camp valid reviews is 82.34% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Eline | 9/10 | 261 days | 100% |
| Simon | 9/10 | 320 days | 98% |
| VamperCan | 10/10 | 320 days | 99% |
| Jess Cullen | 4/10 | 320 days | 65% |
| Laura | 10/10 | 320 days | 99% |
| Brent | 9/10 | 412 days | 94% |
| Cath | 9/10 | 443 days | 92% |
| Marley | 4/10 | 596 days | 55% |
| Anouk | 1/10 | 748 days | 29% |
| Marie Perret | 7/10 | 809 days | 61% |
| Katie Edser | 10/10 | 1023 days | 44% |
| Mathieu Lempereur | 10/10 | 1051 days | 41% |
| RR | 4/10 | 1113 days | 23% |
| Jolu | 1/10 | 1113 days | 14% |
| Jenna | 10/10 | 1478 days | 12% |
| Stef | 9/10 | 1753 days | 5% |
| Chelsea F | 10/10 | 1781 days | 5% |
| ZMad | 9/10 | 1843 days | 5% |
| Dan | 8/10 | 1873 days | 5% |
| Anna Swain | 7/10 | 2026 days | 4% |
| Jenny and Barry | 9/10 | 2300 days | 4% |
| Vicki Hoskinson | 10/10 | 2483 days | 4% |
| Pedro | 10/10 | 2512 days | 4% |
| Richard | 7/10 | 2543 days | 3% |
| Matho31 | 1/10 | 2574 days | 1% |
| Ellie | 10/10 | 2757 days | 3% |
| Jack James | 8/10 | 2935 days | 3% |
| Tammy Schein | 8/10 | 2968 days | 3% |
| Wen Xin Tan | 9/10 | 3050 days | 3% |
| Belinda Clarke | 7/10 | 3187 days | 2% |
| Hollie Procter | 10/10 | 3241 days | 2% |
| Alan Brown | 9/10 | 3241 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3256 days | 2% |
| Michael Jeffress | 2/10 | 3266 days | 1% |
| S Webb | 9/10 | 3333 days | 2% |
| Julia Hamblyn | 10/10 | 3364 days | 2% |
| Margo Wiltens | 10/10 | 3371 days | 2% |
| Rebecca Bowles | 10/10 | 3499 days | 2% |
| W Donovan | 9/10 | 3524 days | 2% |
| Ray Tombs | 10/10 | 3538 days | 2% |
| Chadd Holland | 10/10 | 3550 days | 2% |
| Averil Ford | 5/10 | 3578 days | 1% |
| Paul Smith | 7/10 | 3587 days | 1% |
| Felicity Fay | 10/10 | 3607 days | 1% |
| Yung Ok Yoo | 8/10 | 3640 days | 1% |
| Max Brunner | 9/10 | 3662 days | 1% |
| Sarah Gurney | 8/10 | 3674 days | 1% |
| Georgia Posar | 10/10 | 3877 days | 1% |
| Soizic Vandermeersch | 8/10 | 3906 days | 1% |
| Rossco | 7/10 | 3913 days | 1% |
| Kurz Werner | 8/10 | 3913 days | 1% |
| Andrew Cruickshank | 10/10 | 3944 days | 1% |
| Jan Collins | 6/10 | 3975 days | 1% |
| Roeland Driessen | 9/10 | 4003 days | 1% |
| Simon Wild | 8/10 | 4014 days | 1% |
| Philippe Tremblay | 10/10 | 4028 days | 1% |
| Jay | 10/10 | 4041 days | 1% |
| Michael Bird | 8/10 | 4157 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4326 days | 0% |
| Tony Butcher | 10/10 | 4338 days | 0% |
| Monique Monique | 9/10 | 4338 days | 0% |
| Helene & Peter | 8/10 | 4430 days | 1% |
| Grantygrant | 9/10 | 4644 days | 1% |
| shaynne thompson | 10/10 | 4644 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4644 days | 1% |
| Helen | 9/10 | 4675 days | 1% |
| Abby | 10/10 | 4675 days | 1% |
| Melvin Groenhof | 9/10 | 4680 days | 1% |
| Phil & Laura | 9/10 | 4703 days | 1% |
| andrei797 | 5/10 | 4703 days | 1% |
| Cmi | 8/10 | 4734 days | 1% |
| doepie277 | 6/10 | 4734 days | 1% |
| Hanneke P | 7/10 | 4734 days | 1% |
| Jon Barratt | 9/10 | 4771 days | 1% |
| Christian | 10/10 | 4777 days | 1% |
| Meryem Buchwitz | 9/10 | 4778 days | 1% |
| davidtanks | 10/10 | 4826 days | 1% |
| LuisaAndDiana | 10/10 | 4826 days | 1% |
| hooijack | 10/10 | 4948 days | 1% |
| Kimothy | 8/10 | 5009 days | 1% |
| Carole Carter | 5/10 | 5032 days | 1% |
| Stephanie Spurr | 8/10 | 5036 days | 1% |
| Robert | 8/10 | 5046 days | 1% |
| Fries | 10/10 | 5049 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5065 days | 1% |
| DrCamper | 10/10 | 5131 days | 1% |
| Melanie Wood | 9/10 | 5147 days | 1% |
| Wendy Ashmore | 10/10 | 5147 days | 1% |
| damaca | 8/10 | 5222 days | 1% |
| Jansen | 8/10 | 5393 days | 1% |
| K Dahmer | 10/10 | 5399 days | 1% |
| Eddie Stevens | 8/10 | 5400 days | 1% |
| John Gray | 7/10 | 5407 days | 1% |
| Alexander & Stephanie | 9/10 | 5411 days | 1% |
| Phil Hunter | 9/10 | 5425 days | 1% |
| Leontine van Laar | 8/10 | 5429 days | 1% |
| Jensen | 10/10 | 5431 days | 1% |
| chawker | 8/10 | 5526 days | 1% |
| rayfuge | 10/10 | 5526 days | 1% |
| lookout | 9/10 | 5526 days | 1% |
| Bandulu | 10/10 | 5526 days | 1% |
| Mikeminch | 8/10 | 5526 days | 1% |
| birdsong | 3/10 | 5710 days | 0% |
| San Ahuia | 9/10 | 5790 days | 1% |
| nigelst | 5/10 | 5805 days | 1% |
| John | 7/10 | 6154 days | 1% |
| carrie | 10/10 | 6164 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.