Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Catlins Newhaven Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Catlins Newhaven Holiday Park

Valid Reviews

68 Valid Reviews

The Catlins Newhaven Holiday Park experience has a total of 73 reviews. There are 68 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 68 valid reviews:

Rating Count Percentage
10/10 39
57%
9/10 21
31%
8/10 2
3%
7/10 6
9%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

93.68% Average

The raw data average (mean) for all the Catlins Newhaven Holiday Park valid reviews is 93.68% and is based on 68 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

18 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 68 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 18 face-to-face reviews:

Rating Count Percentage
10/10 11
61%
9/10 6
33%
8/10 0
0%
7/10 1
6%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.00% Average

The raw data average (mean) for all the Catlins Newhaven Holiday Park face-to-face reviews is 95.00% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.82%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Beth 10/10 52 days 100%
Alyssa Campese 10/10 266 days 96%
Allison Ngo 7/10 387 days 85%
Genevieve 10/10 387 days 92%
Steve 8/10 387 days 90%
Narelle and Alan 10/10 418 days 90%
Jo 9/10 691 days 72%
Julia 10/10 691 days 73%
Dr.A 10/10 1362 days 17%
Aaron 7/10 1421 days 13%
Tori 10/10 1452 days 13%
Anna Swain 10/10 1635 days 7%
Ian and Sharon 10/10 1787 days 5%
Tom Z. 9/10 1787 days 5%
Ian and Sharon 10/10 1787 days 5%
Colin 9/10 1909 days 5%
Renee 9/10 2062 days 4%
Christin 10/10 2093 days 4%
Joanne 9/10 2093 days 4%
Caitlin 10/10 2121 days 4%
Rob 10/10 2121 days 4%
Bailey Dunne 9/10 2458 days 4%
Don G 10/10 2516 days 3%
Jack James 7/10 2544 days 3%
Antonio Rovira 10/10 2546 days 3%
Gary Prescot 10/10 2611 days 3%
Jane 10/10 2733 days 3%
P Poiraa 9/10 2829 days 3%
Ulla Strand 10/10 2833 days 3%
Alan Brown 7/10 2881 days 3%
paul danniels 10/10 2881 days 3%
Kate 10/10 3113 days 2%
Pamela Hoffman 7/10 3129 days 2%
Paul Smith 9/10 3196 days 2%
Jeff Young 9/10 3248 days 2%
Sarah Gurney 8/10 3287 days 2%
Sebastian Bade 10/10 3301 days 2%
D J 13 9/10 3492 days 2%
Sally Smith 10/10 3492 days 2%
Jeni 10/10 3522 days 1%
Andrew Cruickshank 9/10 3554 days 1%
Jess Rose 9/10 3581 days 1%
Tom 10/10 3882 days 1%
Brita Topp 10/10 3919 days 1%
Anna Lutey 10/10 3947 days 1%
FlyingKiwiGirl 9/10 4009 days 1%
Ut & Sacha 10/10 4070 days 0%
Helen King 9/10 4100 days 0%
I & K Urquhart 9/10 4131 days 0%
Stefan 9/10 4269 days 0%
Bettina Fluhrer 10/10 4269 days 0%
Marie 10/10 4269 days 0%
Jan 10/10 4284 days 0%
C Schaap 10/10 4385 days 1%
Richard Spandonk 10/10 4666 days 1%
Balonno 10/10 4709 days 1%
Stephen Hunt 7/10 4980 days 1%
Mel 10/10 5001 days 1%
Antoine Van Hoovled 10/10 5005 days 1%
Tim Laurent 10/10 5006 days 1%
Tom Hill 10/10 5038 days 1%
Marcia & Bruce 9/10 5370 days 1%
John Mathers 9/10 5389 days 1%
Marshall 9/10 5472 days 1%
brianp 10/10 5586 days 1%
ginekek 9/10 5714 days 1%
VincentD 9/10 5748 days 1%
Max 10/10 5756 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Catlins Newhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.47% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Catlins Newhaven Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Catlins Newhaven Holiday Park experience has been adjusted for 23 days. Adjustments are according to the following table.

Days Adjustment
20 -0.41%
21 -0.43%
22 -0.45%
23 -0.47%
24 -0.49%
25 -0.51%
26 -0.53%

Balancing Adjustment

0.71% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.