G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Catlins Newhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Catlins Newhaven Holiday Park
Valid Reviews
67 Valid Reviews
The Catlins Newhaven Holiday Park experience has a total of 73 reviews. There are 67 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 67 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 38 |
|
57% |
| 9/10 | 21 |
|
31% |
| 8/10 | 2 |
|
3% |
| 7/10 | 6 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.58% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park valid reviews is 93.58% and is based on 67 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 67 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
61% |
| 9/10 | 6 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park face-to-face reviews is 95.00% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Alyssa Campese | 10/10 | 244 days | 100% |
| Allison Ngo | 7/10 | 365 days | 89% |
| Genevieve | 10/10 | 365 days | 96% |
| Steve | 8/10 | 365 days | 94% |
| Narelle and Alan | 10/10 | 396 days | 94% |
| Jo | 9/10 | 669 days | 76% |
| Julia | 10/10 | 669 days | 77% |
| Dr.A | 10/10 | 1340 days | 19% |
| Aaron | 7/10 | 1399 days | 15% |
| Tori | 10/10 | 1430 days | 14% |
| Anna Swain | 10/10 | 1613 days | 8% |
| Ian and Sharon | 10/10 | 1765 days | 5% |
| Tom Z. | 9/10 | 1765 days | 5% |
| Ian and Sharon | 10/10 | 1765 days | 5% |
| Colin | 9/10 | 1887 days | 5% |
| Renee | 9/10 | 2040 days | 5% |
| Christin | 10/10 | 2071 days | 5% |
| Joanne | 9/10 | 2071 days | 5% |
| Caitlin | 10/10 | 2099 days | 5% |
| Rob | 10/10 | 2099 days | 5% |
| Bailey Dunne | 9/10 | 2436 days | 4% |
| Don G | 10/10 | 2495 days | 4% |
| Jack James | 7/10 | 2522 days | 3% |
| Antonio Rovira | 10/10 | 2524 days | 4% |
| Gary Prescot | 10/10 | 2589 days | 4% |
| Jane | 10/10 | 2711 days | 3% |
| P Poiraa | 9/10 | 2807 days | 3% |
| Ulla Strand | 10/10 | 2811 days | 3% |
| Alan Brown | 7/10 | 2860 days | 3% |
| paul danniels | 10/10 | 2860 days | 3% |
| Kate | 10/10 | 3091 days | 3% |
| Pamela Hoffman | 7/10 | 3107 days | 2% |
| Paul Smith | 9/10 | 3174 days | 2% |
| Jeff Young | 9/10 | 3226 days | 2% |
| Sarah Gurney | 8/10 | 3265 days | 2% |
| Sebastian Bade | 10/10 | 3279 days | 2% |
| D J 13 | 9/10 | 3471 days | 2% |
| Sally Smith | 10/10 | 3471 days | 2% |
| Jeni | 10/10 | 3501 days | 2% |
| Andrew Cruickshank | 9/10 | 3532 days | 2% |
| Jess Rose | 9/10 | 3560 days | 2% |
| Tom | 10/10 | 3860 days | 1% |
| Brita Topp | 10/10 | 3897 days | 1% |
| Anna Lutey | 10/10 | 3925 days | 1% |
| FlyingKiwiGirl | 9/10 | 3987 days | 1% |
| Ut & Sacha | 10/10 | 4048 days | 1% |
| Helen King | 9/10 | 4078 days | 1% |
| I & K Urquhart | 9/10 | 4109 days | 1% |
| Stefan | 9/10 | 4247 days | 0% |
| Bettina Fluhrer | 10/10 | 4247 days | 0% |
| Marie | 10/10 | 4247 days | 0% |
| Jan | 10/10 | 4262 days | 0% |
| C Schaap | 10/10 | 4363 days | 0% |
| Richard Spandonk | 10/10 | 4644 days | 1% |
| Balonno | 10/10 | 4687 days | 1% |
| Stephen Hunt | 7/10 | 4958 days | 1% |
| Mel | 10/10 | 4979 days | 1% |
| Antoine Van Hoovled | 10/10 | 4983 days | 1% |
| Tim Laurent | 10/10 | 4984 days | 1% |
| Tom Hill | 10/10 | 5016 days | 1% |
| Marcia & Bruce | 9/10 | 5348 days | 1% |
| John Mathers | 9/10 | 5367 days | 1% |
| Marshall | 9/10 | 5450 days | 1% |
| brianp | 10/10 | 5564 days | 1% |
| ginekek | 9/10 | 5692 days | 1% |
| VincentD | 9/10 | 5726 days | 1% |
| Max | 10/10 | 5734 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Catlins Newhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the Catlins Newhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Catlins Newhaven Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.80% |
| 198 | -3.82% |
| 199 | -3.83% |
| 200 | -3.85% |
| 201 | -3.87% |
| 202 | -3.89% |
| 203 | -3.91% |
| … | … |
Balancing Adjustment
1.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.