G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Catlins Newhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
68 Valid Reviews
The Catlins Newhaven Holiday Park experience has a total of 73 reviews. There are 68 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 68 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 39 |
|
57% |
9/10 | 21 |
|
31% |
8/10 | 2 |
|
3% |
7/10 | 6 |
|
9% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
93.68% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park valid reviews is 93.68% and is based on 68 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 68 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 11 |
|
61% |
9/10 | 6 |
|
33% |
8/10 | 0 |
|
0% |
7/10 | 1 |
|
6% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park face-to-face reviews is 95.00% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Beth | 10/10 | 71 days | 100% |
Alyssa Campese | 10/10 | 285 days | 96% |
Allison Ngo | 7/10 | 406 days | 85% |
Genevieve | 10/10 | 406 days | 91% |
Steve | 8/10 | 406 days | 89% |
Narelle and Alan | 10/10 | 437 days | 89% |
Jo | 9/10 | 710 days | 71% |
Julia | 10/10 | 710 days | 71% |
Dr.A | 10/10 | 1381 days | 16% |
Aaron | 7/10 | 1440 days | 12% |
Tori | 10/10 | 1471 days | 12% |
Anna Swain | 10/10 | 1653 days | 7% |
Ian and Sharon | 10/10 | 1806 days | 5% |
Tom Z. | 9/10 | 1806 days | 5% |
Ian and Sharon | 10/10 | 1806 days | 5% |
Colin | 9/10 | 1927 days | 5% |
Renee | 9/10 | 2081 days | 4% |
Christin | 10/10 | 2112 days | 4% |
Joanne | 9/10 | 2112 days | 4% |
Caitlin | 10/10 | 2140 days | 4% |
Rob | 10/10 | 2140 days | 4% |
Bailey Dunne | 9/10 | 2477 days | 4% |
Don G | 10/10 | 2535 days | 3% |
Jack James | 7/10 | 2563 days | 3% |
Antonio Rovira | 10/10 | 2565 days | 3% |
Gary Prescot | 10/10 | 2630 days | 3% |
Jane | 10/10 | 2751 days | 3% |
P Poiraa | 9/10 | 2848 days | 3% |
Ulla Strand | 10/10 | 2852 days | 3% |
Alan Brown | 7/10 | 2900 days | 3% |
paul danniels | 10/10 | 2900 days | 3% |
Kate | 10/10 | 3131 days | 2% |
Pamela Hoffman | 7/10 | 3147 days | 2% |
Paul Smith | 9/10 | 3215 days | 2% |
Jeff Young | 9/10 | 3267 days | 2% |
Sarah Gurney | 8/10 | 3306 days | 2% |
Sebastian Bade | 10/10 | 3320 days | 2% |
D J 13 | 9/10 | 3511 days | 2% |
Sally Smith | 10/10 | 3511 days | 2% |
Jeni | 10/10 | 3541 days | 1% |
Andrew Cruickshank | 9/10 | 3573 days | 1% |
Jess Rose | 9/10 | 3600 days | 1% |
Tom | 10/10 | 3900 days | 1% |
Brita Topp | 10/10 | 3938 days | 1% |
Anna Lutey | 10/10 | 3966 days | 1% |
FlyingKiwiGirl | 9/10 | 4028 days | 1% |
Ut & Sacha | 10/10 | 4089 days | 0% |
Helen King | 9/10 | 4118 days | 0% |
I & K Urquhart | 9/10 | 4149 days | 0% |
Stefan | 9/10 | 4288 days | 0% |
Bettina Fluhrer | 10/10 | 4288 days | 0% |
Marie | 10/10 | 4288 days | 0% |
Jan | 10/10 | 4303 days | 0% |
C Schaap | 10/10 | 4404 days | 1% |
Richard Spandonk | 10/10 | 4685 days | 1% |
Balonno | 10/10 | 4728 days | 1% |
Stephen Hunt | 7/10 | 4998 days | 1% |
Mel | 10/10 | 5020 days | 1% |
Antoine Van Hoovled | 10/10 | 5024 days | 1% |
Tim Laurent | 10/10 | 5025 days | 1% |
Tom Hill | 10/10 | 5057 days | 1% |
Marcia & Bruce | 9/10 | 5389 days | 1% |
John Mathers | 9/10 | 5408 days | 1% |
Marshall | 9/10 | 5491 days | 1% |
brianp | 10/10 | 5604 days | 1% |
ginekek | 9/10 | 5733 days | 1% |
VincentD | 9/10 | 5767 days | 1% |
Max | 10/10 | 5775 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Catlins Newhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Catlins Newhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Catlins Newhaven Holiday Park experience has been adjusted for 42 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
39 | -0.79% |
40 | -0.81% |
41 | -0.83% |
42 | -0.85% |
43 | -0.87% |
44 | -0.89% |
45 | -0.91% |
… | … |
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.