Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
337 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 342 reviews. There are 337 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 337 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 19 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.51% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.51% and is based on 337 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 337 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
77.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Jen | 8/10 | 19 days | 99% |
Stu | 6/10 | 50 days | 87% |
Laura | 7/10 | 80 days | 93% |
Dean | 9/10 | 111 days | 99% |
Charlee d | 10/10 | 111 days | 100% |
JD | 7/10 | 172 days | 92% |
Becky RYG | 1/10 | 233 days | 40% |
Jane | 10/10 | 264 days | 97% |
Symen | 9/10 | 264 days | 96% |
Vantrolls | 7/10 | 264 days | 90% |
Loam | 6/10 | 324 days | 82% |
Silene.arvinberod@gmail.com | 8/10 | 385 days | 90% |
Nicky | 5/10 | 416 days | 69% |
Marie Perret | 9/10 | 416 days | 90% |
June Cormack | 8/10 | 416 days | 89% |
Sandy | 8/10 | 477 days | 86% |
Kelsie | 9/10 | 477 days | 87% |
Bao | 9/10 | 538 days | 83% |
Walt Drechsler | 8/10 | 569 days | 80% |
Taylor Russell | 7/10 | 569 days | 76% |
Christy | 7/10 | 569 days | 76% |
Amy Catley | 9/10 | 569 days | 81% |
Ryli West | 9/10 | 599 days | 79% |
Kilee Leblanc | 7/10 | 599 days | 75% |
Anne | 8/10 | 599 days | 79% |
Gee | 7/10 | 599 days | 75% |
Sarah Woolley | 9/10 | 630 days | 77% |
Kornelia Pranjko | 7/10 | 630 days | 73% |
Laura | 10/10 | 630 days | 78% |
Esther | 6/10 | 658 days | 65% |
Kim | 5/10 | 658 days | 58% |
Sophie Rellensmann | 7/10 | 689 days | 68% |
Arie | 6/10 | 689 days | 63% |
Jonny | 6/10 | 689 days | 63% |
RR | 7/10 | 720 days | 66% |
Amel | 9/10 | 720 days | 70% |
Rob J | 8/10 | 720 days | 70% |
Jouke | 6/10 | 750 days | 59% |
Sophie Cooper | 10/10 | 811 days | 63% |
Rachel Wilcox | 8/10 | 811 days | 62% |
Kate Harroer | 8/10 | 842 days | 59% |
Hannah and Matthew | 10/10 | 842 days | 60% |
Joon | 7/10 | 873 days | 53% |
Karenw | 10/10 | 995 days | 45% |
Bill | 1/10 | 995 days | 18% |
Oonagh | 8/10 | 1054 days | 38% |
Lisa | 10/10 | 1054 days | 39% |
Rosie | 9/10 | 1146 days | 31% |
Terry and Dj | 10/10 | 1238 days | 25% |
Kirsti | 10/10 | 1329 days | 19% |
Tash and Liam | 9/10 | 1360 days | 17% |
Ellie Richards | 10/10 | 1360 days | 17% |
Emma | 9/10 | 1388 days | 16% |
Will | 9/10 | 1450 days | 13% |
Matt | 2/10 | 1450 days | 6% |
Dan | 9/10 | 1450 days | 13% |
Graham | 10/10 | 1450 days | 13% |
Rach | 6/10 | 1480 days | 10% |
Hamish | 10/10 | 1511 days | 11% |
Chi Niu | 2/10 | 1511 days | 5% |
Nadia McKay | 10/10 | 1511 days | 11% |
Morgan | 9/10 | 1511 days | 11% |
Christopher | 1/10 | 1541 days | 4% |
Ric van Weede | 8/10 | 1541 days | 9% |
Edward | 5/10 | 1541 days | 7% |
Chris | 6/10 | 1572 days | 7% |
David | 8/10 | 1633 days | 7% |
Justine | 9/10 | 1633 days | 7% |
Robert Adler | 9/10 | 1725 days | 6% |
Jamie Morrison | 10/10 | 1725 days | 6% |
sandrine sainson | 3/10 | 1754 days | 3% |
Miles | 9/10 | 1754 days | 5% |
Clauds | 9/10 | 1754 days | 5% |
Liz Wade | 6/10 | 1785 days | 4% |
Tanja & Sven | 7/10 | 1785 days | 5% |
Adam | 9/10 | 1816 days | 5% |
Robert Killey | 6/10 | 1816 days | 4% |
Tanja Rombey | 8/10 | 1816 days | 5% |
David | 7/10 | 1816 days | 5% |
Kellen Richter | 7/10 | 1846 days | 5% |
Carey Johnston | 2/10 | 1846 days | 2% |
Sabine | 10/10 | 1846 days | 5% |
Sue W | 8/10 | 1846 days | 5% |
K&KRahimi | 4/10 | 1846 days | 3% |
Katherine Ong | 7/10 | 1877 days | 5% |
Lauren Smith | 10/10 | 1877 days | 5% |
Phil | 5/10 | 1907 days | 4% |
Andrew Hammond | 8/10 | 1907 days | 5% |
Ben and Liv | 8/10 | 1938 days | 5% |
Brendan Trotter | 10/10 | 1969 days | 5% |
Josie | 1/10 | 1999 days | 2% |
Topher Ward | 2/10 | 1999 days | 2% |
Taylor | 7/10 | 2060 days | 4% |
Aisling | 8/10 | 2091 days | 4% |
Tuval Rabina | 2/10 | 2119 days | 2% |
Kimberly Boyle | 9/10 | 2119 days | 4% |
Blazey’s | 9/10 | 2119 days | 4% |
Jacqui | 5/10 | 2150 days | 3% |
Siggi &Brian | 8/10 | 2150 days | 4% |
Zoe | 7/10 | 2150 days | 4% |
Kevin O'Brien | 8/10 | 2150 days | 4% |
Samantha H. | 6/10 | 2181 days | 4% |
Marieke | 8/10 | 2211 days | 4% |
Nifty | 4/10 | 2211 days | 3% |
James & Kerry | 7/10 | 2211 days | 4% |
Violet Murphy | 7/10 | 2242 days | 4% |
Mike Fricker | 9/10 | 2242 days | 4% |
Claudia | 8/10 | 2272 days | 4% |
Holly Bartholomew | 9/10 | 2272 days | 4% |
Grizzly Girl | 6/10 | 2272 days | 4% |
Louis | 8/10 | 2334 days | 4% |
Rhiannon Mason | 7/10 | 2364 days | 4% |
Bex & Jake | 8/10 | 2395 days | 4% |
Charlesbrooksphotographer | 7/10 | 2395 days | 4% |
Robin | 7/10 | 2425 days | 4% |
Matt | 8/10 | 2425 days | 4% |
Mike78 | 7/10 | 2425 days | 4% |
Frances L | 9/10 | 2425 days | 4% |
Tati Moron | 7/10 | 2429 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2439 days | 1% |
Philipp Stech | 3/10 | 2444 days | 2% |
Nathaniel Bond | 7/10 | 2454 days | 3% |
Qi Moss | 9/10 | 2456 days | 4% |
Ben H | 9/10 | 2456 days | 4% |
Nat | 8/10 | 2456 days | 4% |
Jon Mulcaster | 7/10 | 2459 days | 3% |
Clobby | 5/10 | 2484 days | 3% |
Eversons | 8/10 | 2484 days | 4% |
Leong Mee Yee | 7/10 | 2488 days | 3% |
Suzanne Wijsman | 8/10 | 2492 days | 4% |
Claire Hodges | 7/10 | 2494 days | 3% |
Christian Schories | 10/10 | 2496 days | 4% |
Helen Bond | 9/10 | 2515 days | 4% |
Edwin Bos | 3/10 | 2544 days | 2% |
Nadene Wheatley | 9/10 | 2572 days | 4% |
Tammy Schein | 8/10 | 2576 days | 3% |
Sandra Jeffers | 6/10 | 2592 days | 3% |
M Karutz | 6/10 | 2600 days | 3% |
Carl von Horstig | 7/10 | 2604 days | 3% |
Gary Prescot | 7/10 | 2609 days | 3% |
Geoff Steele | 6/10 | 2637 days | 3% |
Andy Dearman | 5/10 | 2658 days | 3% |
Jane Leong | 3/10 | 2663 days | 2% |
Brooke McGregor | 1/10 | 2667 days | 1% |
Nicholas Chan | 8/10 | 2698 days | 3% |
Linn Niziak | 6/10 | 2721 days | 3% |
Joanne Haslam | 9/10 | 2740 days | 3% |
Elena Rusalen | 7/10 | 2756 days | 3% |
Sama-Al Adim | 1/10 | 2790 days | 1% |
Cecile | 6/10 | 2795 days | 3% |
Peter Schurke | 3/10 | 2814 days | 2% |
Kerry Lee | 10/10 | 2820 days | 3% |
Fabio Flepp | 8/10 | 2827 days | 3% |
Hartje Opfietse | 4/10 | 2856 days | 2% |
Lee Burdett | 6/10 | 2865 days | 3% |
Erika | 2/10 | 2873 days | 1% |
Kelly Roxanne | 6/10 | 2880 days | 3% |
Rebecca Lindsey | 7/10 | 2880 days | 3% |
Nigel Heinemann | 8/10 | 2908 days | 3% |
S Webb | 5/10 | 2913 days | 2% |
Rima | 7/10 | 2919 days | 3% |
Zipora Risakotta | 8/10 | 2964 days | 3% |
Salvador Jimenez | 1/10 | 2988 days | 1% |
Ana Ciocchini | 1/10 | 2988 days | 1% |
Rosanne van Dooren | 8/10 | 2992 days | 3% |
Michelle Klein | 7/10 | 3002 days | 3% |
Jenny Parker | 9/10 | 3012 days | 3% |
Mike Pierre | 5/10 | 3013 days | 2% |
Kim Donze | 8/10 | 3014 days | 3% |
Will Hughes | 7/10 | 3030 days | 2% |
Jack Metcalfe | 7/10 | 3032 days | 2% |
Mikael Torres | 7/10 | 3034 days | 2% |
Peter Savory | 8/10 | 3042 days | 3% |
Belinda Clarke | 10/10 | 3099 days | 3% |
María del Carmen Escandell | 7/10 | 3118 days | 2% |
W Donovan | 8/10 | 3131 days | 2% |
J Neupaertl | 1/10 | 3149 days | 1% |
Susan Boyton | 7/10 | 3162 days | 2% |
Rik Lammers | 5/10 | 3164 days | 2% |
Peter Barker | 8/10 | 3166 days | 2% |
Al Hindley | 9/10 | 3184 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3189 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3192 days | 2% |
Esther M | 6/10 | 3199 days | 2% |
Perrine Pilate | 6/10 | 3204 days | 2% |
Udo Morello | 9/10 | 3208 days | 2% |
Philippa and Adam | 6/10 | 3218 days | 2% |
R Werder | 7/10 | 3230 days | 2% |
Lucia | 8/10 | 3246 days | 2% |
David From Switzerland | 9/10 | 3257 days | 2% |
Paul Frost | 7/10 | 3320 days | 2% |
Lesa Price | 4/10 | 3336 days | 1% |
Barbara Qin | 9/10 | 3339 days | 2% |
Chloe Aspinall | 9/10 | 3341 days | 2% |
Andreas Knipper | 8/10 | 3392 days | 2% |
Mitchell Henderson | 6/10 | 3397 days | 2% |
Annabelle deMontignie | 8/10 | 3399 days | 2% |
Fabien Metro | 8/10 | 3403 days | 2% |
Georgia Posar | 10/10 | 3467 days | 2% |
Yann Le Gac | 3/10 | 3491 days | 1% |
Yvonne Wu | 7/10 | 3491 days | 2% |
Wolfgang Rank | 10/10 | 3520 days | 2% |
Mike Gornall | 8/10 | 3552 days | 2% |
Mike Merrick | 6/10 | 3559 days | 1% |
Gethin Pearson | 8/10 | 3573 days | 2% |
Averil Brown | 8/10 | 3577 days | 2% |
Hol. M. | 8/10 | 3611 days | 1% |
holidaymad from Solihull | 8/10 | 3611 days | 1% |
Matthias Thorn | 8/10 | 3611 days | 1% |
Hugo Hsu | 6/10 | 3622 days | 1% |
Lisa Quayle | 8/10 | 3629 days | 1% |
Andreas Iversen | 10/10 | 3633 days | 1% |
Ron Clarke | 8/10 | 3642 days | 1% |
Charlee Jayne | 6/10 | 3764 days | 1% |
Fabian Rodriguez | 7/10 | 3825 days | 1% |
Richard | 8/10 | 3825 days | 1% |
Lindsay Berquist | 8/10 | 3856 days | 1% |
Linda Morey | 2/10 | 3856 days | 0% |
Julian Kuemme | 8/10 | 3892 days | 1% |
Mandy Reich | 8/10 | 3893 days | 1% |
Gillian Scott | 9/10 | 3915 days | 1% |
Eva-Maria Krueger | 9/10 | 3917 days | 1% |
Mike Fricker | 8/10 | 3917 days | 1% |
tracey aylmer | 3/10 | 3917 days | 0% |
Denise Ewbank | 8/10 | 3932 days | 1% |
Manuela Michelbach | 6/10 | 3934 days | 1% |
Marius Hoffmann | 6/10 | 3934 days | 1% |
Sue L | 7/10 | 3945 days | 1% |
Monique Monique | 7/10 | 3945 days | 1% |
S B | 10/10 | 3958 days | 1% |
M K | 10/10 | 3958 days | 1% |
Maya Bakker-deDreu | 7/10 | 3966 days | 1% |
Anne and Steve Bartlett | 8/10 | 3968 days | 1% |
Gill Odell | 8/10 | 3976 days | 1% |
Andrew Cattanach | 4/10 | 3976 days | 1% |
Angelika Bottcher | 9/10 | 3982 days | 1% |
Jesse Farrell | 8/10 | 3985 days | 1% |
andrewmh | 9/10 | 4007 days | 1% |
Kiwix3 | 10/10 | 4068 days | 1% |
Nigel & Annie Dale | 9/10 | 4068 days | 1% |
Frankie Branco | 4/10 | 4129 days | 0% |
Andrew Spooner | 1/10 | 4160 days | 0% |
shaynne thompson | 10/10 | 4251 days | 0% |
samuel maull | 3/10 | 4251 days | 0% |
Friederike | 9/10 | 4266 days | 0% |
Ken Milligan | 8/10 | 4269 days | 0% |
Cmi | 5/10 | 4341 days | 0% |
Roeland Driessen | 7/10 | 4341 days | 0% |
rvonroad | 5/10 | 4341 days | 0% |
JandJ Shafer | 7/10 | 4341 days | 0% |
Loesje | 7/10 | 4341 days | 0% |
Michael Kretzschmar | 6/10 | 4358 days | 0% |
Al Stuart | 5/10 | 4359 days | 0% |
Craig Jones | 7/10 | 4372 days | 0% |
sueadegizmo | 5/10 | 4555 days | 1% |
MeganG | 8/10 | 4586 days | 1% |
TeamJames | 1/10 | 4616 days | 0% |
Christina Bruellhardt | 10/10 | 4629 days | 1% |
Marc Schmiedily | 7/10 | 4633 days | 1% |
Harry Ruys | 8/10 | 4643 days | 1% |
Marion Hassink | 8/10 | 4653 days | 1% |
Melanie Mathiak | 10/10 | 4659 days | 1% |
Stephanie Kohlmann | 8/10 | 4661 days | 1% |
Judith Fowler | 9/10 | 4662 days | 1% |
Helen Chilton | 10/10 | 4664 days | 1% |
Clemens | 8/10 | 4669 days | 1% |
Horst Langstein | 9/10 | 4669 days | 1% |
Dugald McCallum | 8/10 | 4675 days | 1% |
Mike1952 | 6/10 | 4676 days | 1% |
Ray Coombe | 10/10 | 4750 days | 1% |
Sarah Graham | 9/10 | 4754 days | 1% |
DJohnson | 3/10 | 4829 days | 1% |
Lisa Milton | 9/10 | 4975 days | 1% |
Gertz | 8/10 | 4986 days | 1% |
Tom Bushell | 9/10 | 4997 days | 1% |
Thomas | 3/10 | 5000 days | 0% |
Irene and Werner Keil | 7/10 | 5002 days | 1% |
Katherine and Pete Smal | 5/10 | 5003 days | 1% |
T Lipscombe | 2/10 | 5005 days | 0% |
Michaela Strohmarer | 8/10 | 5005 days | 1% |
Harry Hammond | 9/10 | 5006 days | 1% |
Chris & Anne Pearson | 6/10 | 5007 days | 1% |
Douglas & Alison Mark | 8/10 | 5009 days | 1% |
Pein van Nosrt | 8/10 | 5012 days | 1% |
Fiona Crossley | 4/10 | 5013 days | 0% |
Jennifer Sunderland | 8/10 | 5015 days | 1% |
Manfred & Gabi | 4/10 | 5024 days | 0% |
G Elliason | 10/10 | 5027 days | 1% |
Jennie McIver | 1/10 | 5028 days | 0% |
Teum and Orselien | 4/10 | 5029 days | 0% |
Sandra Schneifer | 9/10 | 5032 days | 1% |
Sarraute | 6/10 | 5033 days | 1% |
D Hoekstra | 6/10 | 5036 days | 1% |
John Simpson | 8/10 | 5038 days | 1% |
Nuro | 10/10 | 5119 days | 1% |
Andrew Hammond | 7/10 | 5164 days | 1% |
aay451 | 7/10 | 5256 days | 1% |
Martina Pankova | 4/10 | 5353 days | 0% |
katrina Marshall | 7/10 | 5364 days | 1% |
Janny en Bert | 8/10 | 5368 days | 1% |
Peter G | 8/10 | 5372 days | 1% |
Chris Helms | 8/10 | 5372 days | 1% |
Maureen Pearman | 7/10 | 5379 days | 1% |
Hans Suess | 2/10 | 5384 days | 0% |
Amanda Iavarone | 9/10 | 5384 days | 1% |
Jobbs | 10/10 | 5387 days | 1% |
Maria Newton | 8/10 | 5388 days | 1% |
Robertson | 5/10 | 5388 days | 1% |
Mattias Thorm | 8/10 | 5400 days | 1% |
Ian E | 8/10 | 5402 days | 1% |
Rob Alston | 5/10 | 5406 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5415 days | 1% |
helennz | 6/10 | 5422 days | 1% |
marylus | 5/10 | 5452 days | 1% |
carsteng | 7/10 | 5462 days | 1% |
Silvana Thom | 10/10 | 5478 days | 1% |
Chris Bulman | 7/10 | 5479 days | 1% |
Tillener | 8/10 | 5494 days | 1% |
eowyn2k | 8/10 | 5498 days | 1% |
bondd | 7/10 | 5577 days | 1% |
richards1 | 9/10 | 5593 days | 1% |
marianneb | 7/10 | 5712 days | 1% |
SteveB | 9/10 | 5712 days | 1% |
Jelle | 7/10 | 5715 days | 1% |
Dave Ashun | 9/10 | 5719 days | 1% |
Eckhard Koepper | 10/10 | 5724 days | 1% |
BevanLisa | 9/10 | 5729 days | 1% |
Loethke | 9/10 | 5730 days | 1% |
James O'Neil | 10/10 | 5732 days | 1% |
Joel | 10/10 | 5732 days | 1% |
JoanneM | 7/10 | 5747 days | 1% |
RobC1 | 8/10 | 5747 days | 1% |
SebastianGermany1 | 8/10 | 5747 days | 1% |
JoT | 10/10 | 5747 days | 1% |
AstridVG | 8/10 | 5753 days | 1% |
Terry | 8/10 | 5759 days | 1% |
John&Denise | 5/10 | 5761 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.30% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 15 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
12 | -0.24% |
13 | -0.26% |
14 | -0.28% |
15 | -0.30% |
16 | -0.32% |
17 | -0.34% |
18 | -0.36% |
… | … |
3.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.