Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
339 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 344 reviews. There are 339 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 339 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 20 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.33% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.33% and is based on 339 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 339 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
76.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Hannah | 5/10 | 21 days | 77% |
Jen | 8/10 | 51 days | 99% |
Sue Peggs | 3/10 | 51 days | 55% |
Stu | 6/10 | 82 days | 87% |
Laura | 7/10 | 112 days | 93% |
Dean | 9/10 | 143 days | 99% |
Charlee d | 10/10 | 143 days | 100% |
JD | 7/10 | 204 days | 92% |
Becky RYG | 1/10 | 265 days | 39% |
Jane | 10/10 | 296 days | 96% |
Symen | 9/10 | 296 days | 95% |
Vantrolls | 7/10 | 296 days | 89% |
Loam | 6/10 | 356 days | 81% |
Silene.arvinberod@gmail.com | 8/10 | 417 days | 89% |
Nicky | 5/10 | 448 days | 68% |
Marie Perret | 9/10 | 448 days | 89% |
June Cormack | 8/10 | 448 days | 88% |
Sandy | 8/10 | 509 days | 85% |
Kelsie | 9/10 | 509 days | 85% |
Bao | 9/10 | 570 days | 82% |
Walt Drechsler | 8/10 | 601 days | 79% |
Taylor Russell | 7/10 | 601 days | 75% |
Christy | 7/10 | 601 days | 75% |
Amy Catley | 9/10 | 601 days | 80% |
Ryli West | 9/10 | 631 days | 77% |
Kilee Leblanc | 7/10 | 631 days | 73% |
Anne | 8/10 | 631 days | 77% |
Gee | 7/10 | 631 days | 73% |
Sarah Woolley | 9/10 | 662 days | 75% |
Kornelia Pranjko | 7/10 | 662 days | 71% |
Laura | 10/10 | 662 days | 76% |
Esther | 6/10 | 690 days | 63% |
Kim | 5/10 | 690 days | 56% |
Sophie Rellensmann | 7/10 | 721 days | 66% |
Arie | 6/10 | 721 days | 61% |
Jonny | 6/10 | 721 days | 61% |
RR | 7/10 | 752 days | 64% |
Amel | 9/10 | 752 days | 68% |
Rob J | 8/10 | 752 days | 67% |
Jouke | 6/10 | 782 days | 57% |
Sophie Cooper | 10/10 | 843 days | 60% |
Rachel Wilcox | 8/10 | 843 days | 59% |
Kate Harroer | 8/10 | 874 days | 56% |
Hannah and Matthew | 10/10 | 874 days | 57% |
Joon | 7/10 | 905 days | 50% |
Karenw | 10/10 | 1027 days | 42% |
Bill | 1/10 | 1027 days | 17% |
Oonagh | 8/10 | 1086 days | 36% |
Lisa | 10/10 | 1086 days | 37% |
Rosie | 9/10 | 1178 days | 29% |
Terry and Dj | 10/10 | 1270 days | 23% |
Kirsti | 10/10 | 1361 days | 17% |
Tash and Liam | 9/10 | 1392 days | 16% |
Ellie Richards | 10/10 | 1392 days | 16% |
Emma | 9/10 | 1420 days | 14% |
Will | 9/10 | 1482 days | 12% |
Matt | 2/10 | 1482 days | 5% |
Dan | 9/10 | 1482 days | 12% |
Graham | 10/10 | 1482 days | 12% |
Rach | 6/10 | 1512 days | 9% |
Hamish | 10/10 | 1543 days | 10% |
Chi Niu | 2/10 | 1543 days | 4% |
Nadia McKay | 10/10 | 1543 days | 10% |
Morgan | 9/10 | 1543 days | 10% |
Christopher | 1/10 | 1573 days | 4% |
Ric van Weede | 8/10 | 1573 days | 9% |
Edward | 5/10 | 1573 days | 7% |
Chris | 6/10 | 1604 days | 7% |
David | 8/10 | 1665 days | 6% |
Justine | 9/10 | 1665 days | 6% |
Robert Adler | 9/10 | 1757 days | 5% |
Jamie Morrison | 10/10 | 1757 days | 5% |
sandrine sainson | 3/10 | 1786 days | 3% |
Miles | 9/10 | 1786 days | 5% |
Clauds | 9/10 | 1786 days | 5% |
Liz Wade | 6/10 | 1817 days | 4% |
Tanja & Sven | 7/10 | 1817 days | 5% |
Adam | 9/10 | 1848 days | 5% |
Robert Killey | 6/10 | 1848 days | 4% |
Tanja Rombey | 8/10 | 1848 days | 5% |
David | 7/10 | 1848 days | 5% |
Kellen Richter | 7/10 | 1878 days | 5% |
Carey Johnston | 2/10 | 1878 days | 2% |
Sabine | 10/10 | 1878 days | 5% |
Sue W | 8/10 | 1878 days | 5% |
K&KRahimi | 4/10 | 1878 days | 3% |
Katherine Ong | 7/10 | 1909 days | 5% |
Lauren Smith | 10/10 | 1909 days | 5% |
Phil | 5/10 | 1939 days | 4% |
Andrew Hammond | 8/10 | 1939 days | 5% |
Ben and Liv | 8/10 | 1970 days | 5% |
Brendan Trotter | 10/10 | 2001 days | 5% |
Josie | 1/10 | 2031 days | 2% |
Topher Ward | 2/10 | 2031 days | 2% |
Taylor | 7/10 | 2092 days | 4% |
Aisling | 8/10 | 2123 days | 4% |
Tuval Rabina | 2/10 | 2151 days | 2% |
Kimberly Boyle | 9/10 | 2151 days | 4% |
Blazey’s | 9/10 | 2151 days | 4% |
Jacqui | 5/10 | 2182 days | 3% |
Siggi &Brian | 8/10 | 2182 days | 4% |
Zoe | 7/10 | 2182 days | 4% |
Kevin O'Brien | 8/10 | 2182 days | 4% |
Samantha H. | 6/10 | 2213 days | 4% |
Marieke | 8/10 | 2243 days | 4% |
Nifty | 4/10 | 2243 days | 3% |
James & Kerry | 7/10 | 2243 days | 4% |
Violet Murphy | 7/10 | 2274 days | 4% |
Mike Fricker | 9/10 | 2274 days | 4% |
Claudia | 8/10 | 2304 days | 4% |
Holly Bartholomew | 9/10 | 2304 days | 4% |
Grizzly Girl | 6/10 | 2304 days | 4% |
Louis | 8/10 | 2366 days | 4% |
Rhiannon Mason | 7/10 | 2396 days | 4% |
Bex & Jake | 8/10 | 2427 days | 4% |
Charlesbrooksphotographer | 7/10 | 2427 days | 4% |
Robin | 7/10 | 2457 days | 4% |
Matt | 8/10 | 2457 days | 4% |
Mike78 | 7/10 | 2457 days | 4% |
Frances L | 9/10 | 2457 days | 4% |
Tati Moron | 7/10 | 2461 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2471 days | 1% |
Philipp Stech | 3/10 | 2476 days | 2% |
Nathaniel Bond | 7/10 | 2486 days | 3% |
Qi Moss | 9/10 | 2488 days | 4% |
Ben H | 9/10 | 2488 days | 4% |
Nat | 8/10 | 2488 days | 4% |
Jon Mulcaster | 7/10 | 2491 days | 3% |
Clobby | 5/10 | 2516 days | 3% |
Eversons | 8/10 | 2516 days | 4% |
Leong Mee Yee | 7/10 | 2520 days | 3% |
Suzanne Wijsman | 8/10 | 2524 days | 4% |
Claire Hodges | 7/10 | 2526 days | 3% |
Christian Schories | 10/10 | 2528 days | 4% |
Helen Bond | 9/10 | 2547 days | 4% |
Edwin Bos | 3/10 | 2576 days | 2% |
Nadene Wheatley | 9/10 | 2604 days | 3% |
Tammy Schein | 8/10 | 2608 days | 3% |
Sandra Jeffers | 6/10 | 2624 days | 3% |
M Karutz | 6/10 | 2632 days | 3% |
Carl von Horstig | 7/10 | 2636 days | 3% |
Gary Prescot | 7/10 | 2641 days | 3% |
Geoff Steele | 6/10 | 2669 days | 3% |
Andy Dearman | 5/10 | 2690 days | 3% |
Jane Leong | 3/10 | 2695 days | 2% |
Brooke McGregor | 1/10 | 2699 days | 1% |
Nicholas Chan | 8/10 | 2730 days | 3% |
Linn Niziak | 6/10 | 2753 days | 3% |
Joanne Haslam | 9/10 | 2772 days | 3% |
Elena Rusalen | 7/10 | 2788 days | 3% |
Sama-Al Adim | 1/10 | 2822 days | 1% |
Cecile | 6/10 | 2827 days | 3% |
Peter Schurke | 3/10 | 2846 days | 2% |
Kerry Lee | 10/10 | 2852 days | 3% |
Fabio Flepp | 8/10 | 2859 days | 3% |
Hartje Opfietse | 4/10 | 2888 days | 2% |
Lee Burdett | 6/10 | 2897 days | 3% |
Erika | 2/10 | 2905 days | 1% |
Kelly Roxanne | 6/10 | 2912 days | 2% |
Rebecca Lindsey | 7/10 | 2912 days | 3% |
Nigel Heinemann | 8/10 | 2940 days | 3% |
S Webb | 5/10 | 2945 days | 2% |
Rima | 7/10 | 2951 days | 3% |
Zipora Risakotta | 8/10 | 2996 days | 3% |
Salvador Jimenez | 1/10 | 3020 days | 1% |
Ana Ciocchini | 1/10 | 3020 days | 1% |
Rosanne van Dooren | 8/10 | 3024 days | 3% |
Michelle Klein | 7/10 | 3034 days | 2% |
Jenny Parker | 9/10 | 3044 days | 3% |
Mike Pierre | 5/10 | 3045 days | 2% |
Kim Donze | 8/10 | 3046 days | 3% |
Will Hughes | 7/10 | 3062 days | 2% |
Jack Metcalfe | 7/10 | 3064 days | 2% |
Mikael Torres | 7/10 | 3066 days | 2% |
Peter Savory | 8/10 | 3074 days | 3% |
Belinda Clarke | 10/10 | 3131 days | 2% |
María del Carmen Escandell | 7/10 | 3150 days | 2% |
W Donovan | 8/10 | 3163 days | 2% |
J Neupaertl | 1/10 | 3181 days | 1% |
Susan Boyton | 7/10 | 3194 days | 2% |
Rik Lammers | 5/10 | 3196 days | 2% |
Peter Barker | 8/10 | 3198 days | 2% |
Al Hindley | 9/10 | 3216 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3221 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3224 days | 2% |
Esther M | 6/10 | 3231 days | 2% |
Perrine Pilate | 6/10 | 3236 days | 2% |
Udo Morello | 9/10 | 3240 days | 2% |
Philippa and Adam | 6/10 | 3250 days | 2% |
R Werder | 7/10 | 3262 days | 2% |
Lucia | 8/10 | 3278 days | 2% |
David From Switzerland | 9/10 | 3289 days | 2% |
Paul Frost | 7/10 | 3352 days | 2% |
Lesa Price | 4/10 | 3368 days | 1% |
Barbara Qin | 9/10 | 3371 days | 2% |
Chloe Aspinall | 9/10 | 3373 days | 2% |
Andreas Knipper | 8/10 | 3424 days | 2% |
Mitchell Henderson | 6/10 | 3429 days | 2% |
Annabelle deMontignie | 8/10 | 3431 days | 2% |
Fabien Metro | 8/10 | 3435 days | 2% |
Georgia Posar | 10/10 | 3499 days | 2% |
Yann Le Gac | 3/10 | 3523 days | 1% |
Yvonne Wu | 7/10 | 3523 days | 2% |
Wolfgang Rank | 10/10 | 3552 days | 2% |
Mike Gornall | 8/10 | 3584 days | 2% |
Mike Merrick | 6/10 | 3591 days | 1% |
Gethin Pearson | 8/10 | 3605 days | 1% |
Averil Brown | 8/10 | 3609 days | 1% |
Hol. M. | 8/10 | 3643 days | 1% |
holidaymad from Solihull | 8/10 | 3643 days | 1% |
Matthias Thorn | 8/10 | 3643 days | 1% |
Hugo Hsu | 6/10 | 3654 days | 1% |
Lisa Quayle | 8/10 | 3661 days | 1% |
Andreas Iversen | 10/10 | 3665 days | 1% |
Ron Clarke | 8/10 | 3674 days | 1% |
Charlee Jayne | 6/10 | 3796 days | 1% |
Fabian Rodriguez | 7/10 | 3857 days | 1% |
Richard | 8/10 | 3857 days | 1% |
Lindsay Berquist | 8/10 | 3888 days | 1% |
Linda Morey | 2/10 | 3888 days | 0% |
Julian Kuemme | 8/10 | 3924 days | 1% |
Mandy Reich | 8/10 | 3925 days | 1% |
Gillian Scott | 9/10 | 3947 days | 1% |
Eva-Maria Krueger | 9/10 | 3949 days | 1% |
Mike Fricker | 8/10 | 3949 days | 1% |
tracey aylmer | 3/10 | 3949 days | 0% |
Denise Ewbank | 8/10 | 3964 days | 1% |
Manuela Michelbach | 6/10 | 3966 days | 1% |
Marius Hoffmann | 6/10 | 3966 days | 1% |
Sue L | 7/10 | 3977 days | 1% |
Monique Monique | 7/10 | 3977 days | 1% |
S B | 10/10 | 3990 days | 1% |
M K | 10/10 | 3990 days | 1% |
Maya Bakker-deDreu | 7/10 | 3998 days | 1% |
Anne and Steve Bartlett | 8/10 | 4000 days | 1% |
Gill Odell | 8/10 | 4008 days | 1% |
Andrew Cattanach | 4/10 | 4008 days | 0% |
Angelika Bottcher | 9/10 | 4014 days | 1% |
Jesse Farrell | 8/10 | 4017 days | 1% |
andrewmh | 9/10 | 4039 days | 1% |
Kiwix3 | 10/10 | 4100 days | 1% |
Nigel & Annie Dale | 9/10 | 4100 days | 1% |
Frankie Branco | 4/10 | 4161 days | 0% |
Andrew Spooner | 1/10 | 4192 days | 0% |
shaynne thompson | 10/10 | 4283 days | 0% |
samuel maull | 3/10 | 4283 days | 0% |
Friederike | 9/10 | 4298 days | 0% |
Ken Milligan | 8/10 | 4301 days | 0% |
Cmi | 5/10 | 4373 days | 0% |
Roeland Driessen | 7/10 | 4373 days | 0% |
rvonroad | 5/10 | 4373 days | 0% |
JandJ Shafer | 7/10 | 4373 days | 0% |
Loesje | 7/10 | 4373 days | 0% |
Michael Kretzschmar | 6/10 | 4390 days | 1% |
Al Stuart | 5/10 | 4391 days | 1% |
Craig Jones | 7/10 | 4404 days | 1% |
sueadegizmo | 5/10 | 4587 days | 1% |
MeganG | 8/10 | 4618 days | 1% |
TeamJames | 1/10 | 4648 days | 0% |
Christina Bruellhardt | 10/10 | 4661 days | 1% |
Marc Schmiedily | 7/10 | 4665 days | 1% |
Harry Ruys | 8/10 | 4675 days | 1% |
Marion Hassink | 8/10 | 4685 days | 1% |
Melanie Mathiak | 10/10 | 4691 days | 1% |
Stephanie Kohlmann | 8/10 | 4693 days | 1% |
Judith Fowler | 9/10 | 4694 days | 1% |
Helen Chilton | 10/10 | 4696 days | 1% |
Clemens | 8/10 | 4701 days | 1% |
Horst Langstein | 9/10 | 4701 days | 1% |
Dugald McCallum | 8/10 | 4707 days | 1% |
Mike1952 | 6/10 | 4708 days | 1% |
Ray Coombe | 10/10 | 4782 days | 1% |
Sarah Graham | 9/10 | 4786 days | 1% |
DJohnson | 3/10 | 4861 days | 1% |
Lisa Milton | 9/10 | 5007 days | 1% |
Gertz | 8/10 | 5018 days | 1% |
Tom Bushell | 9/10 | 5029 days | 1% |
Thomas | 3/10 | 5032 days | 0% |
Irene and Werner Keil | 7/10 | 5034 days | 1% |
Katherine and Pete Smal | 5/10 | 5035 days | 1% |
T Lipscombe | 2/10 | 5037 days | 0% |
Michaela Strohmarer | 8/10 | 5037 days | 1% |
Harry Hammond | 9/10 | 5038 days | 1% |
Chris & Anne Pearson | 6/10 | 5039 days | 1% |
Douglas & Alison Mark | 8/10 | 5041 days | 1% |
Pein van Nosrt | 8/10 | 5044 days | 1% |
Fiona Crossley | 4/10 | 5045 days | 0% |
Jennifer Sunderland | 8/10 | 5047 days | 1% |
Manfred & Gabi | 4/10 | 5056 days | 0% |
G Elliason | 10/10 | 5059 days | 1% |
Jennie McIver | 1/10 | 5060 days | 0% |
Teum and Orselien | 4/10 | 5061 days | 0% |
Sandra Schneifer | 9/10 | 5064 days | 1% |
Sarraute | 6/10 | 5065 days | 1% |
D Hoekstra | 6/10 | 5068 days | 1% |
John Simpson | 8/10 | 5070 days | 1% |
Nuro | 10/10 | 5151 days | 1% |
Andrew Hammond | 7/10 | 5196 days | 1% |
aay451 | 7/10 | 5288 days | 1% |
Martina Pankova | 4/10 | 5385 days | 0% |
katrina Marshall | 7/10 | 5396 days | 1% |
Janny en Bert | 8/10 | 5400 days | 1% |
Peter G | 8/10 | 5404 days | 1% |
Chris Helms | 8/10 | 5404 days | 1% |
Maureen Pearman | 7/10 | 5411 days | 1% |
Hans Suess | 2/10 | 5416 days | 0% |
Amanda Iavarone | 9/10 | 5416 days | 1% |
Jobbs | 10/10 | 5419 days | 1% |
Maria Newton | 8/10 | 5420 days | 1% |
Robertson | 5/10 | 5420 days | 1% |
Mattias Thorm | 8/10 | 5432 days | 1% |
Ian E | 8/10 | 5434 days | 1% |
Rob Alston | 5/10 | 5438 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5447 days | 1% |
helennz | 6/10 | 5454 days | 1% |
marylus | 5/10 | 5484 days | 1% |
carsteng | 7/10 | 5494 days | 1% |
Silvana Thom | 10/10 | 5510 days | 1% |
Chris Bulman | 7/10 | 5511 days | 1% |
Tillener | 8/10 | 5526 days | 1% |
eowyn2k | 8/10 | 5530 days | 1% |
bondd | 7/10 | 5609 days | 1% |
richards1 | 9/10 | 5625 days | 1% |
marianneb | 7/10 | 5744 days | 1% |
SteveB | 9/10 | 5744 days | 1% |
Jelle | 7/10 | 5747 days | 1% |
Dave Ashun | 9/10 | 5751 days | 1% |
Eckhard Koepper | 10/10 | 5756 days | 1% |
BevanLisa | 9/10 | 5761 days | 1% |
Loethke | 9/10 | 5762 days | 1% |
James O'Neil | 10/10 | 5764 days | 1% |
Joel | 10/10 | 5764 days | 1% |
JoanneM | 7/10 | 5779 days | 1% |
RobC1 | 8/10 | 5779 days | 1% |
SebastianGermany1 | 8/10 | 5779 days | 1% |
JoT | 10/10 | 5779 days | 1% |
AstridVG | 8/10 | 5785 days | 1% |
Terry | 8/10 | 5791 days | 1% |
John&Denise | 5/10 | 5793 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 12 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
9 | -0.18% |
10 | -0.20% |
11 | -0.22% |
12 | -0.24% |
13 | -0.26% |
14 | -0.28% |
15 | -0.30% |
… | … |
4.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.