Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
340 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 345 reviews. There are 340 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 340 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 21 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.26% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.26% and is based on 340 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 340 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 5/10 | 18 days | 78% |
Hannah | 5/10 | 80 days | 78% |
Jen | 8/10 | 110 days | 100% |
Sue Peggs | 3/10 | 110 days | 55% |
Stu | 6/10 | 141 days | 87% |
Laura | 7/10 | 171 days | 94% |
Dean | 9/10 | 202 days | 99% |
Charlee d | 10/10 | 202 days | 100% |
JD | 7/10 | 263 days | 92% |
Becky RYG | 1/10 | 324 days | 39% |
Jane | 10/10 | 355 days | 95% |
Symen | 9/10 | 355 days | 94% |
Vantrolls | 7/10 | 355 days | 88% |
Loam | 6/10 | 415 days | 80% |
Silene.arvinberod@gmail.com | 8/10 | 476 days | 87% |
Nicky | 5/10 | 507 days | 67% |
Marie Perret | 9/10 | 507 days | 86% |
June Cormack | 8/10 | 507 days | 86% |
Sandy | 8/10 | 568 days | 82% |
Kelsie | 9/10 | 568 days | 83% |
Bao | 9/10 | 629 days | 78% |
Walt Drechsler | 8/10 | 660 days | 75% |
Taylor Russell | 7/10 | 660 days | 72% |
Christy | 7/10 | 660 days | 72% |
Amy Catley | 9/10 | 660 days | 76% |
Ryli West | 9/10 | 690 days | 74% |
Kilee Leblanc | 7/10 | 690 days | 69% |
Anne | 8/10 | 690 days | 73% |
Gee | 7/10 | 690 days | 69% |
Sarah Woolley | 9/10 | 721 days | 71% |
Kornelia Pranjko | 7/10 | 721 days | 67% |
Laura | 10/10 | 721 days | 72% |
Esther | 6/10 | 749 days | 60% |
Kim | 5/10 | 749 days | 53% |
Sophie Rellensmann | 7/10 | 780 days | 62% |
Arie | 6/10 | 780 days | 58% |
Jonny | 6/10 | 780 days | 58% |
RR | 7/10 | 811 days | 60% |
Amel | 9/10 | 811 days | 63% |
Rob J | 8/10 | 811 days | 63% |
Jouke | 6/10 | 841 days | 53% |
Sophie Cooper | 10/10 | 902 days | 55% |
Rachel Wilcox | 8/10 | 902 days | 54% |
Kate Harroer | 8/10 | 933 days | 51% |
Hannah and Matthew | 10/10 | 933 days | 52% |
Joon | 7/10 | 964 days | 45% |
Karenw | 10/10 | 1086 days | 37% |
Bill | 1/10 | 1086 days | 15% |
Oonagh | 8/10 | 1145 days | 31% |
Lisa | 10/10 | 1145 days | 32% |
Rosie | 9/10 | 1237 days | 25% |
Terry and Dj | 10/10 | 1329 days | 19% |
Kirsti | 10/10 | 1420 days | 15% |
Tash and Liam | 9/10 | 1451 days | 13% |
Ellie Richards | 10/10 | 1451 days | 13% |
Emma | 9/10 | 1479 days | 12% |
Will | 9/10 | 1541 days | 10% |
Matt | 2/10 | 1541 days | 4% |
Dan | 9/10 | 1541 days | 10% |
Graham | 10/10 | 1541 days | 10% |
Rach | 6/10 | 1571 days | 8% |
Hamish | 10/10 | 1602 days | 8% |
Chi Niu | 2/10 | 1602 days | 4% |
Nadia McKay | 10/10 | 1602 days | 8% |
Morgan | 9/10 | 1602 days | 8% |
Christopher | 1/10 | 1632 days | 3% |
Ric van Weede | 8/10 | 1632 days | 7% |
Edward | 5/10 | 1632 days | 6% |
Chris | 6/10 | 1663 days | 6% |
David | 8/10 | 1724 days | 6% |
Justine | 9/10 | 1724 days | 6% |
Robert Adler | 9/10 | 1816 days | 5% |
Jamie Morrison | 10/10 | 1816 days | 5% |
sandrine sainson | 3/10 | 1845 days | 3% |
Miles | 9/10 | 1845 days | 5% |
Clauds | 9/10 | 1845 days | 5% |
Liz Wade | 6/10 | 1875 days | 4% |
Tanja & Sven | 7/10 | 1876 days | 5% |
Adam | 9/10 | 1907 days | 5% |
Robert Killey | 6/10 | 1907 days | 4% |
Tanja Rombey | 8/10 | 1907 days | 5% |
David | 7/10 | 1907 days | 5% |
Kellen Richter | 7/10 | 1937 days | 5% |
Carey Johnston | 2/10 | 1937 days | 2% |
Sabine | 10/10 | 1937 days | 5% |
Sue W | 8/10 | 1937 days | 5% |
K&KRahimi | 4/10 | 1937 days | 3% |
Katherine Ong | 7/10 | 1968 days | 4% |
Lauren Smith | 10/10 | 1968 days | 5% |
Phil | 5/10 | 1998 days | 4% |
Andrew Hammond | 8/10 | 1998 days | 5% |
Ben and Liv | 8/10 | 2029 days | 5% |
Brendan Trotter | 10/10 | 2060 days | 5% |
Josie | 1/10 | 2090 days | 2% |
Topher Ward | 2/10 | 2090 days | 2% |
Taylor | 7/10 | 2151 days | 4% |
Aisling | 8/10 | 2182 days | 4% |
Tuval Rabina | 2/10 | 2210 days | 2% |
Kimberly Boyle | 9/10 | 2210 days | 4% |
Blazey’s | 9/10 | 2210 days | 4% |
Jacqui | 5/10 | 2241 days | 3% |
Siggi &Brian | 8/10 | 2241 days | 4% |
Zoe | 7/10 | 2241 days | 4% |
Kevin O'Brien | 8/10 | 2241 days | 4% |
Samantha H. | 6/10 | 2272 days | 4% |
Marieke | 8/10 | 2302 days | 4% |
Nifty | 4/10 | 2302 days | 3% |
James & Kerry | 7/10 | 2302 days | 4% |
Violet Murphy | 7/10 | 2333 days | 4% |
Mike Fricker | 9/10 | 2333 days | 4% |
Claudia | 8/10 | 2363 days | 4% |
Holly Bartholomew | 9/10 | 2363 days | 4% |
Grizzly Girl | 6/10 | 2363 days | 3% |
Louis | 8/10 | 2425 days | 4% |
Rhiannon Mason | 7/10 | 2455 days | 4% |
Bex & Jake | 8/10 | 2486 days | 4% |
Charlesbrooksphotographer | 7/10 | 2486 days | 3% |
Robin | 7/10 | 2516 days | 3% |
Matt | 8/10 | 2516 days | 4% |
Mike78 | 7/10 | 2516 days | 3% |
Frances L | 9/10 | 2516 days | 4% |
Tati Moron | 7/10 | 2520 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2530 days | 1% |
Philipp Stech | 3/10 | 2535 days | 2% |
Nathaniel Bond | 7/10 | 2545 days | 3% |
Qi Moss | 9/10 | 2547 days | 4% |
Ben H | 9/10 | 2547 days | 4% |
Nat | 8/10 | 2547 days | 4% |
Jon Mulcaster | 7/10 | 2550 days | 3% |
Clobby | 5/10 | 2575 days | 3% |
Eversons | 8/10 | 2575 days | 4% |
Leong Mee Yee | 7/10 | 2579 days | 3% |
Suzanne Wijsman | 8/10 | 2583 days | 3% |
Claire Hodges | 7/10 | 2585 days | 3% |
Christian Schories | 10/10 | 2587 days | 4% |
Helen Bond | 9/10 | 2606 days | 3% |
Edwin Bos | 3/10 | 2635 days | 2% |
Nadene Wheatley | 9/10 | 2663 days | 3% |
Tammy Schein | 8/10 | 2666 days | 3% |
Sandra Jeffers | 6/10 | 2683 days | 3% |
M Karutz | 6/10 | 2691 days | 3% |
Carl von Horstig | 7/10 | 2695 days | 3% |
Gary Prescot | 7/10 | 2700 days | 3% |
Geoff Steele | 6/10 | 2727 days | 3% |
Andy Dearman | 5/10 | 2749 days | 2% |
Jane Leong | 3/10 | 2754 days | 2% |
Brooke McGregor | 1/10 | 2758 days | 1% |
Nicholas Chan | 8/10 | 2789 days | 3% |
Linn Niziak | 6/10 | 2812 days | 3% |
Joanne Haslam | 9/10 | 2831 days | 3% |
Elena Rusalen | 7/10 | 2847 days | 3% |
Sama-Al Adim | 1/10 | 2881 days | 1% |
Cecile | 6/10 | 2886 days | 3% |
Peter Schurke | 3/10 | 2905 days | 2% |
Kerry Lee | 10/10 | 2911 days | 3% |
Fabio Flepp | 8/10 | 2918 days | 3% |
Hartje Opfietse | 4/10 | 2947 days | 2% |
Lee Burdett | 6/10 | 2956 days | 2% |
Erika | 2/10 | 2964 days | 1% |
Kelly Roxanne | 6/10 | 2970 days | 2% |
Rebecca Lindsey | 7/10 | 2970 days | 3% |
Nigel Heinemann | 8/10 | 2999 days | 3% |
S Webb | 5/10 | 3004 days | 2% |
Rima | 7/10 | 3010 days | 3% |
Zipora Risakotta | 8/10 | 3055 days | 3% |
Salvador Jimenez | 1/10 | 3079 days | 1% |
Ana Ciocchini | 1/10 | 3079 days | 1% |
Rosanne van Dooren | 8/10 | 3083 days | 3% |
Michelle Klein | 7/10 | 3092 days | 2% |
Jenny Parker | 9/10 | 3103 days | 2% |
Mike Pierre | 5/10 | 3104 days | 2% |
Kim Donze | 8/10 | 3105 days | 2% |
Will Hughes | 7/10 | 3121 days | 2% |
Jack Metcalfe | 7/10 | 3123 days | 2% |
Mikael Torres | 7/10 | 3125 days | 2% |
Peter Savory | 8/10 | 3133 days | 2% |
Belinda Clarke | 10/10 | 3190 days | 2% |
María del Carmen Escandell | 7/10 | 3209 days | 2% |
W Donovan | 8/10 | 3222 days | 2% |
J Neupaertl | 1/10 | 3240 days | 1% |
Susan Boyton | 7/10 | 3253 days | 2% |
Rik Lammers | 5/10 | 3255 days | 2% |
Peter Barker | 8/10 | 3257 days | 2% |
Al Hindley | 9/10 | 3275 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3280 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3283 days | 2% |
Esther M | 6/10 | 3290 days | 2% |
Perrine Pilate | 6/10 | 3295 days | 2% |
Udo Morello | 9/10 | 3299 days | 2% |
Philippa and Adam | 6/10 | 3309 days | 2% |
R Werder | 7/10 | 3321 days | 2% |
Lucia | 8/10 | 3336 days | 2% |
David From Switzerland | 9/10 | 3348 days | 2% |
Paul Frost | 7/10 | 3411 days | 2% |
Lesa Price | 4/10 | 3427 days | 1% |
Barbara Qin | 9/10 | 3430 days | 2% |
Chloe Aspinall | 9/10 | 3432 days | 2% |
Andreas Knipper | 8/10 | 3483 days | 2% |
Mitchell Henderson | 6/10 | 3488 days | 2% |
Annabelle deMontignie | 8/10 | 3489 days | 2% |
Fabien Metro | 8/10 | 3494 days | 2% |
Georgia Posar | 10/10 | 3558 days | 2% |
Yann Le Gac | 3/10 | 3581 days | 1% |
Yvonne Wu | 7/10 | 3581 days | 1% |
Wolfgang Rank | 10/10 | 3611 days | 2% |
Mike Gornall | 8/10 | 3642 days | 1% |
Mike Merrick | 6/10 | 3650 days | 1% |
Gethin Pearson | 8/10 | 3664 days | 1% |
Averil Brown | 8/10 | 3668 days | 1% |
Hol. M. | 8/10 | 3701 days | 1% |
holidaymad from Solihull | 8/10 | 3701 days | 1% |
Matthias Thorn | 8/10 | 3701 days | 1% |
Hugo Hsu | 6/10 | 3713 days | 1% |
Lisa Quayle | 8/10 | 3720 days | 1% |
Andreas Iversen | 10/10 | 3724 days | 1% |
Ron Clarke | 8/10 | 3732 days | 1% |
Charlee Jayne | 6/10 | 3855 days | 1% |
Fabian Rodriguez | 7/10 | 3916 days | 1% |
Richard | 8/10 | 3916 days | 1% |
Lindsay Berquist | 8/10 | 3947 days | 1% |
Linda Morey | 2/10 | 3947 days | 0% |
Julian Kuemme | 8/10 | 3983 days | 1% |
Mandy Reich | 8/10 | 3984 days | 1% |
Gillian Scott | 9/10 | 4006 days | 1% |
Eva-Maria Krueger | 9/10 | 4008 days | 1% |
Mike Fricker | 8/10 | 4008 days | 1% |
tracey aylmer | 3/10 | 4008 days | 0% |
Denise Ewbank | 8/10 | 4023 days | 1% |
Manuela Michelbach | 6/10 | 4025 days | 0% |
Marius Hoffmann | 6/10 | 4025 days | 0% |
Sue L | 7/10 | 4036 days | 1% |
Monique Monique | 7/10 | 4036 days | 1% |
S B | 10/10 | 4049 days | 0% |
M K | 10/10 | 4049 days | 0% |
Maya Bakker-deDreu | 7/10 | 4057 days | 0% |
Anne and Steve Bartlett | 8/10 | 4059 days | 0% |
Gill Odell | 8/10 | 4067 days | 1% |
Andrew Cattanach | 4/10 | 4067 days | 0% |
Angelika Bottcher | 9/10 | 4073 days | 0% |
Jesse Farrell | 8/10 | 4076 days | 0% |
andrewmh | 9/10 | 4098 days | 1% |
Kiwix3 | 10/10 | 4159 days | 0% |
Nigel & Annie Dale | 9/10 | 4159 days | 0% |
Frankie Branco | 4/10 | 4220 days | 0% |
Andrew Spooner | 1/10 | 4251 days | 0% |
shaynne thompson | 10/10 | 4342 days | 0% |
samuel maull | 3/10 | 4342 days | 0% |
Friederike | 9/10 | 4357 days | 0% |
Ken Milligan | 8/10 | 4360 days | 0% |
Cmi | 5/10 | 4432 days | 1% |
Roeland Driessen | 7/10 | 4432 days | 1% |
rvonroad | 5/10 | 4432 days | 1% |
JandJ Shafer | 7/10 | 4432 days | 1% |
Loesje | 7/10 | 4432 days | 1% |
Michael Kretzschmar | 6/10 | 4449 days | 1% |
Al Stuart | 5/10 | 4450 days | 1% |
Craig Jones | 7/10 | 4463 days | 1% |
sueadegizmo | 5/10 | 4646 days | 1% |
MeganG | 8/10 | 4677 days | 1% |
TeamJames | 1/10 | 4707 days | 0% |
Christina Bruellhardt | 10/10 | 4720 days | 1% |
Marc Schmiedily | 7/10 | 4724 days | 1% |
Harry Ruys | 8/10 | 4734 days | 1% |
Marion Hassink | 8/10 | 4744 days | 1% |
Melanie Mathiak | 10/10 | 4750 days | 1% |
Stephanie Kohlmann | 8/10 | 4752 days | 1% |
Judith Fowler | 9/10 | 4753 days | 1% |
Helen Chilton | 10/10 | 4755 days | 1% |
Clemens | 8/10 | 4760 days | 1% |
Horst Langstein | 9/10 | 4760 days | 1% |
Dugald McCallum | 8/10 | 4766 days | 1% |
Mike1952 | 6/10 | 4767 days | 1% |
Ray Coombe | 10/10 | 4841 days | 1% |
Sarah Graham | 9/10 | 4845 days | 1% |
DJohnson | 3/10 | 4920 days | 1% |
Lisa Milton | 9/10 | 5066 days | 1% |
Gertz | 8/10 | 5077 days | 1% |
Tom Bushell | 9/10 | 5088 days | 1% |
Thomas | 3/10 | 5091 days | 0% |
Irene and Werner Keil | 7/10 | 5093 days | 1% |
Katherine and Pete Smal | 5/10 | 5094 days | 1% |
T Lipscombe | 2/10 | 5096 days | 0% |
Michaela Strohmarer | 8/10 | 5096 days | 1% |
Harry Hammond | 9/10 | 5097 days | 1% |
Chris & Anne Pearson | 6/10 | 5098 days | 1% |
Douglas & Alison Mark | 8/10 | 5100 days | 1% |
Pein van Nosrt | 8/10 | 5103 days | 1% |
Fiona Crossley | 4/10 | 5104 days | 0% |
Jennifer Sunderland | 8/10 | 5106 days | 1% |
Manfred & Gabi | 4/10 | 5115 days | 0% |
G Elliason | 10/10 | 5118 days | 1% |
Jennie McIver | 1/10 | 5119 days | 0% |
Teum and Orselien | 4/10 | 5120 days | 0% |
Sandra Schneifer | 9/10 | 5123 days | 1% |
Sarraute | 6/10 | 5124 days | 1% |
D Hoekstra | 6/10 | 5127 days | 1% |
John Simpson | 8/10 | 5129 days | 1% |
Nuro | 10/10 | 5210 days | 1% |
Andrew Hammond | 7/10 | 5255 days | 1% |
aay451 | 7/10 | 5347 days | 1% |
Martina Pankova | 4/10 | 5444 days | 0% |
katrina Marshall | 7/10 | 5455 days | 1% |
Janny en Bert | 8/10 | 5459 days | 1% |
Peter G | 8/10 | 5463 days | 1% |
Chris Helms | 8/10 | 5463 days | 1% |
Maureen Pearman | 7/10 | 5470 days | 1% |
Hans Suess | 2/10 | 5475 days | 0% |
Amanda Iavarone | 9/10 | 5475 days | 1% |
Jobbs | 10/10 | 5478 days | 1% |
Maria Newton | 8/10 | 5479 days | 1% |
Robertson | 5/10 | 5479 days | 1% |
Mattias Thorm | 8/10 | 5491 days | 1% |
Ian E | 8/10 | 5493 days | 1% |
Rob Alston | 5/10 | 5497 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5506 days | 1% |
helennz | 6/10 | 5513 days | 1% |
marylus | 5/10 | 5543 days | 1% |
carsteng | 7/10 | 5553 days | 1% |
Silvana Thom | 10/10 | 5569 days | 1% |
Chris Bulman | 7/10 | 5570 days | 1% |
Tillener | 8/10 | 5585 days | 1% |
eowyn2k | 8/10 | 5589 days | 1% |
bondd | 7/10 | 5668 days | 1% |
richards1 | 9/10 | 5684 days | 1% |
marianneb | 7/10 | 5803 days | 1% |
SteveB | 9/10 | 5803 days | 1% |
Jelle | 7/10 | 5806 days | 1% |
Dave Ashun | 9/10 | 5810 days | 1% |
Eckhard Koepper | 10/10 | 5815 days | 1% |
BevanLisa | 9/10 | 5820 days | 1% |
Loethke | 9/10 | 5821 days | 1% |
James O'Neil | 10/10 | 5823 days | 1% |
Joel | 10/10 | 5823 days | 1% |
JoanneM | 7/10 | 5838 days | 1% |
RobC1 | 8/10 | 5838 days | 1% |
SebastianGermany1 | 8/10 | 5838 days | 1% |
JoT | 10/10 | 5838 days | 1% |
AstridVG | 8/10 | 5844 days | 1% |
Terry | 8/10 | 5850 days | 1% |
John&Denise | 5/10 | 5852 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 9 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
6 | -0.12% |
7 | -0.15% |
8 | -0.17% |
9 | -0.19% |
10 | -0.21% |
11 | -0.23% |
12 | -0.25% |
… | … |
4.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.