Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
340 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 345 reviews. There are 340 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 340 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 21 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.26% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.26% and is based on 340 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 340 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 5/10 | 54 days | 79% |
Hannah | 5/10 | 116 days | 78% |
Jen | 8/10 | 146 days | 100% |
Sue Peggs | 3/10 | 146 days | 56% |
Stu | 6/10 | 177 days | 87% |
Laura | 7/10 | 207 days | 94% |
Dean | 9/10 | 238 days | 99% |
Charlee d | 10/10 | 238 days | 100% |
JD | 7/10 | 299 days | 91% |
Becky RYG | 1/10 | 360 days | 39% |
Jane | 10/10 | 391 days | 94% |
Symen | 9/10 | 391 days | 93% |
Vantrolls | 7/10 | 391 days | 88% |
Loam | 6/10 | 451 days | 79% |
Silene.arvinberod@gmail.com | 8/10 | 512 days | 86% |
Nicky | 5/10 | 543 days | 65% |
Marie Perret | 9/10 | 543 days | 85% |
June Cormack | 8/10 | 543 days | 84% |
Sandy | 8/10 | 604 days | 80% |
Kelsie | 9/10 | 604 days | 81% |
Bao | 9/10 | 665 days | 76% |
Walt Drechsler | 8/10 | 696 days | 73% |
Taylor Russell | 7/10 | 696 days | 70% |
Christy | 7/10 | 696 days | 70% |
Amy Catley | 9/10 | 696 days | 74% |
Ryli West | 9/10 | 726 days | 72% |
Kilee Leblanc | 7/10 | 726 days | 67% |
Anne | 8/10 | 726 days | 71% |
Gee | 7/10 | 726 days | 67% |
Sarah Woolley | 9/10 | 757 days | 69% |
Kornelia Pranjko | 7/10 | 757 days | 65% |
Laura | 10/10 | 757 days | 70% |
Esther | 6/10 | 785 days | 58% |
Kim | 5/10 | 785 days | 51% |
Sophie Rellensmann | 7/10 | 816 days | 60% |
Arie | 6/10 | 816 days | 55% |
Jonny | 6/10 | 816 days | 55% |
RR | 7/10 | 847 days | 57% |
Amel | 9/10 | 847 days | 60% |
Rob J | 8/10 | 847 days | 60% |
Jouke | 6/10 | 877 days | 50% |
Sophie Cooper | 10/10 | 938 days | 52% |
Rachel Wilcox | 8/10 | 938 days | 50% |
Kate Harroer | 8/10 | 969 days | 47% |
Hannah and Matthew | 10/10 | 969 days | 48% |
Joon | 7/10 | 1000 days | 42% |
Karenw | 10/10 | 1122 days | 34% |
Bill | 1/10 | 1122 days | 14% |
Oonagh | 8/10 | 1181 days | 29% |
Lisa | 10/10 | 1181 days | 30% |
Rosie | 9/10 | 1273 days | 23% |
Terry and Dj | 10/10 | 1365 days | 18% |
Kirsti | 10/10 | 1456 days | 13% |
Tash and Liam | 9/10 | 1487 days | 12% |
Ellie Richards | 10/10 | 1487 days | 12% |
Emma | 9/10 | 1515 days | 11% |
Will | 9/10 | 1577 days | 9% |
Matt | 2/10 | 1577 days | 4% |
Dan | 9/10 | 1577 days | 9% |
Graham | 10/10 | 1577 days | 9% |
Rach | 6/10 | 1607 days | 7% |
Hamish | 10/10 | 1638 days | 7% |
Chi Niu | 2/10 | 1638 days | 3% |
Nadia McKay | 10/10 | 1638 days | 7% |
Morgan | 9/10 | 1638 days | 7% |
Christopher | 1/10 | 1668 days | 3% |
Ric van Weede | 8/10 | 1668 days | 6% |
Edward | 5/10 | 1668 days | 5% |
Chris | 6/10 | 1699 days | 5% |
David | 8/10 | 1760 days | 5% |
Justine | 9/10 | 1760 days | 5% |
Robert Adler | 9/10 | 1852 days | 5% |
Jamie Morrison | 10/10 | 1852 days | 5% |
sandrine sainson | 3/10 | 1881 days | 3% |
Miles | 9/10 | 1881 days | 5% |
Clauds | 9/10 | 1881 days | 5% |
Liz Wade | 6/10 | 1912 days | 4% |
Tanja & Sven | 7/10 | 1912 days | 5% |
Adam | 9/10 | 1943 days | 5% |
Robert Killey | 6/10 | 1943 days | 4% |
Tanja Rombey | 8/10 | 1943 days | 5% |
David | 7/10 | 1943 days | 5% |
Kellen Richter | 7/10 | 1973 days | 5% |
Carey Johnston | 2/10 | 1973 days | 2% |
Sabine | 10/10 | 1973 days | 5% |
Sue W | 8/10 | 1973 days | 5% |
K&KRahimi | 4/10 | 1973 days | 3% |
Katherine Ong | 7/10 | 2004 days | 4% |
Lauren Smith | 10/10 | 2004 days | 5% |
Phil | 5/10 | 2034 days | 4% |
Andrew Hammond | 8/10 | 2034 days | 5% |
Ben and Liv | 8/10 | 2065 days | 5% |
Brendan Trotter | 10/10 | 2096 days | 5% |
Josie | 1/10 | 2126 days | 2% |
Topher Ward | 2/10 | 2126 days | 2% |
Taylor | 7/10 | 2187 days | 4% |
Aisling | 8/10 | 2218 days | 4% |
Tuval Rabina | 2/10 | 2246 days | 2% |
Kimberly Boyle | 9/10 | 2246 days | 4% |
Blazey’s | 9/10 | 2246 days | 4% |
Jacqui | 5/10 | 2277 days | 3% |
Siggi &Brian | 8/10 | 2277 days | 4% |
Zoe | 7/10 | 2277 days | 4% |
Kevin O'Brien | 8/10 | 2277 days | 4% |
Samantha H. | 6/10 | 2308 days | 4% |
Marieke | 8/10 | 2338 days | 4% |
Nifty | 4/10 | 2338 days | 3% |
James & Kerry | 7/10 | 2338 days | 4% |
Violet Murphy | 7/10 | 2369 days | 4% |
Mike Fricker | 9/10 | 2369 days | 4% |
Claudia | 8/10 | 2399 days | 4% |
Holly Bartholomew | 9/10 | 2399 days | 4% |
Grizzly Girl | 6/10 | 2399 days | 3% |
Louis | 8/10 | 2461 days | 4% |
Rhiannon Mason | 7/10 | 2491 days | 4% |
Bex & Jake | 8/10 | 2522 days | 4% |
Charlesbrooksphotographer | 7/10 | 2522 days | 3% |
Robin | 7/10 | 2552 days | 3% |
Matt | 8/10 | 2552 days | 4% |
Mike78 | 7/10 | 2552 days | 3% |
Frances L | 9/10 | 2552 days | 4% |
Tati Moron | 7/10 | 2556 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2566 days | 1% |
Philipp Stech | 3/10 | 2571 days | 2% |
Nathaniel Bond | 7/10 | 2581 days | 3% |
Qi Moss | 9/10 | 2583 days | 4% |
Ben H | 9/10 | 2583 days | 4% |
Nat | 8/10 | 2583 days | 4% |
Jon Mulcaster | 7/10 | 2586 days | 3% |
Clobby | 5/10 | 2611 days | 3% |
Eversons | 8/10 | 2611 days | 4% |
Leong Mee Yee | 7/10 | 2615 days | 3% |
Suzanne Wijsman | 8/10 | 2619 days | 3% |
Claire Hodges | 7/10 | 2621 days | 3% |
Christian Schories | 10/10 | 2623 days | 4% |
Helen Bond | 9/10 | 2642 days | 3% |
Edwin Bos | 3/10 | 2671 days | 2% |
Nadene Wheatley | 9/10 | 2699 days | 3% |
Tammy Schein | 8/10 | 2703 days | 3% |
Sandra Jeffers | 6/10 | 2719 days | 3% |
M Karutz | 6/10 | 2727 days | 3% |
Carl von Horstig | 7/10 | 2731 days | 3% |
Gary Prescot | 7/10 | 2736 days | 3% |
Geoff Steele | 6/10 | 2764 days | 3% |
Andy Dearman | 5/10 | 2785 days | 2% |
Jane Leong | 3/10 | 2790 days | 2% |
Brooke McGregor | 1/10 | 2794 days | 1% |
Nicholas Chan | 8/10 | 2825 days | 3% |
Linn Niziak | 6/10 | 2848 days | 3% |
Joanne Haslam | 9/10 | 2867 days | 3% |
Elena Rusalen | 7/10 | 2883 days | 3% |
Sama-Al Adim | 1/10 | 2917 days | 1% |
Cecile | 6/10 | 2922 days | 3% |
Peter Schurke | 3/10 | 2941 days | 2% |
Kerry Lee | 10/10 | 2947 days | 3% |
Fabio Flepp | 8/10 | 2954 days | 3% |
Hartje Opfietse | 4/10 | 2983 days | 2% |
Lee Burdett | 6/10 | 2992 days | 2% |
Erika | 2/10 | 3000 days | 1% |
Kelly Roxanne | 6/10 | 3007 days | 2% |
Rebecca Lindsey | 7/10 | 3007 days | 3% |
Nigel Heinemann | 8/10 | 3035 days | 3% |
S Webb | 5/10 | 3040 days | 2% |
Rima | 7/10 | 3046 days | 3% |
Zipora Risakotta | 8/10 | 3091 days | 3% |
Salvador Jimenez | 1/10 | 3115 days | 1% |
Ana Ciocchini | 1/10 | 3115 days | 1% |
Rosanne van Dooren | 8/10 | 3119 days | 2% |
Michelle Klein | 7/10 | 3129 days | 2% |
Jenny Parker | 9/10 | 3139 days | 2% |
Mike Pierre | 5/10 | 3140 days | 2% |
Kim Donze | 8/10 | 3141 days | 2% |
Will Hughes | 7/10 | 3157 days | 2% |
Jack Metcalfe | 7/10 | 3159 days | 2% |
Mikael Torres | 7/10 | 3161 days | 2% |
Peter Savory | 8/10 | 3169 days | 2% |
Belinda Clarke | 10/10 | 3226 days | 2% |
María del Carmen Escandell | 7/10 | 3245 days | 2% |
W Donovan | 8/10 | 3258 days | 2% |
J Neupaertl | 1/10 | 3276 days | 1% |
Susan Boyton | 7/10 | 3289 days | 2% |
Rik Lammers | 5/10 | 3291 days | 2% |
Peter Barker | 8/10 | 3293 days | 2% |
Al Hindley | 9/10 | 3311 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3316 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3319 days | 2% |
Esther M | 6/10 | 3326 days | 2% |
Perrine Pilate | 6/10 | 3331 days | 2% |
Udo Morello | 9/10 | 3335 days | 2% |
Philippa and Adam | 6/10 | 3345 days | 2% |
R Werder | 7/10 | 3357 days | 2% |
Lucia | 8/10 | 3373 days | 2% |
David From Switzerland | 9/10 | 3384 days | 2% |
Paul Frost | 7/10 | 3447 days | 2% |
Lesa Price | 4/10 | 3463 days | 1% |
Barbara Qin | 9/10 | 3466 days | 2% |
Chloe Aspinall | 9/10 | 3468 days | 2% |
Andreas Knipper | 8/10 | 3519 days | 2% |
Mitchell Henderson | 6/10 | 3524 days | 1% |
Annabelle deMontignie | 8/10 | 3526 days | 2% |
Fabien Metro | 8/10 | 3530 days | 2% |
Georgia Posar | 10/10 | 3594 days | 2% |
Yann Le Gac | 3/10 | 3618 days | 1% |
Yvonne Wu | 7/10 | 3618 days | 1% |
Wolfgang Rank | 10/10 | 3647 days | 1% |
Mike Gornall | 8/10 | 3679 days | 1% |
Mike Merrick | 6/10 | 3686 days | 1% |
Gethin Pearson | 8/10 | 3700 days | 1% |
Averil Brown | 8/10 | 3704 days | 1% |
Hol. M. | 8/10 | 3738 days | 1% |
holidaymad from Solihull | 8/10 | 3738 days | 1% |
Matthias Thorn | 8/10 | 3738 days | 1% |
Hugo Hsu | 6/10 | 3749 days | 1% |
Lisa Quayle | 8/10 | 3756 days | 1% |
Andreas Iversen | 10/10 | 3760 days | 1% |
Ron Clarke | 8/10 | 3769 days | 1% |
Charlee Jayne | 6/10 | 3891 days | 1% |
Fabian Rodriguez | 7/10 | 3952 days | 1% |
Richard | 8/10 | 3952 days | 1% |
Lindsay Berquist | 8/10 | 3983 days | 1% |
Linda Morey | 2/10 | 3983 days | 0% |
Julian Kuemme | 8/10 | 4019 days | 1% |
Mandy Reich | 8/10 | 4020 days | 1% |
Gillian Scott | 9/10 | 4042 days | 1% |
Eva-Maria Krueger | 9/10 | 4044 days | 1% |
Mike Fricker | 8/10 | 4044 days | 1% |
tracey aylmer | 3/10 | 4044 days | 0% |
Denise Ewbank | 8/10 | 4059 days | 1% |
Manuela Michelbach | 6/10 | 4061 days | 0% |
Marius Hoffmann | 6/10 | 4061 days | 0% |
Sue L | 7/10 | 4072 days | 1% |
Monique Monique | 7/10 | 4072 days | 1% |
S B | 10/10 | 4085 days | 0% |
M K | 10/10 | 4085 days | 0% |
Maya Bakker-deDreu | 7/10 | 4093 days | 0% |
Anne and Steve Bartlett | 8/10 | 4095 days | 0% |
Gill Odell | 8/10 | 4103 days | 1% |
Andrew Cattanach | 4/10 | 4103 days | 0% |
Angelika Bottcher | 9/10 | 4109 days | 0% |
Jesse Farrell | 8/10 | 4112 days | 0% |
andrewmh | 9/10 | 4134 days | 0% |
Kiwix3 | 10/10 | 4195 days | 0% |
Nigel & Annie Dale | 9/10 | 4195 days | 0% |
Frankie Branco | 4/10 | 4256 days | 0% |
Andrew Spooner | 1/10 | 4287 days | 0% |
shaynne thompson | 10/10 | 4378 days | 0% |
samuel maull | 3/10 | 4378 days | 0% |
Friederike | 9/10 | 4393 days | 1% |
Ken Milligan | 8/10 | 4396 days | 1% |
Cmi | 5/10 | 4468 days | 1% |
Roeland Driessen | 7/10 | 4468 days | 1% |
rvonroad | 5/10 | 4468 days | 1% |
JandJ Shafer | 7/10 | 4468 days | 1% |
Loesje | 7/10 | 4468 days | 1% |
Michael Kretzschmar | 6/10 | 4485 days | 1% |
Al Stuart | 5/10 | 4486 days | 1% |
Craig Jones | 7/10 | 4499 days | 1% |
sueadegizmo | 5/10 | 4682 days | 1% |
MeganG | 8/10 | 4713 days | 1% |
TeamJames | 1/10 | 4743 days | 0% |
Christina Bruellhardt | 10/10 | 4756 days | 1% |
Marc Schmiedily | 7/10 | 4760 days | 1% |
Harry Ruys | 8/10 | 4770 days | 1% |
Marion Hassink | 8/10 | 4780 days | 1% |
Melanie Mathiak | 10/10 | 4786 days | 1% |
Stephanie Kohlmann | 8/10 | 4788 days | 1% |
Judith Fowler | 9/10 | 4789 days | 1% |
Helen Chilton | 10/10 | 4791 days | 1% |
Clemens | 8/10 | 4796 days | 1% |
Horst Langstein | 9/10 | 4796 days | 1% |
Dugald McCallum | 8/10 | 4802 days | 1% |
Mike1952 | 6/10 | 4803 days | 1% |
Ray Coombe | 10/10 | 4877 days | 1% |
Sarah Graham | 9/10 | 4881 days | 1% |
DJohnson | 3/10 | 4956 days | 1% |
Lisa Milton | 9/10 | 5102 days | 1% |
Gertz | 8/10 | 5113 days | 1% |
Tom Bushell | 9/10 | 5124 days | 1% |
Thomas | 3/10 | 5127 days | 0% |
Irene and Werner Keil | 7/10 | 5129 days | 1% |
Katherine and Pete Smal | 5/10 | 5130 days | 1% |
T Lipscombe | 2/10 | 5132 days | 0% |
Michaela Strohmarer | 8/10 | 5132 days | 1% |
Harry Hammond | 9/10 | 5133 days | 1% |
Chris & Anne Pearson | 6/10 | 5134 days | 1% |
Douglas & Alison Mark | 8/10 | 5136 days | 1% |
Pein van Nosrt | 8/10 | 5139 days | 1% |
Fiona Crossley | 4/10 | 5140 days | 0% |
Jennifer Sunderland | 8/10 | 5142 days | 1% |
Manfred & Gabi | 4/10 | 5151 days | 0% |
G Elliason | 10/10 | 5154 days | 1% |
Jennie McIver | 1/10 | 5155 days | 0% |
Teum and Orselien | 4/10 | 5156 days | 0% |
Sandra Schneifer | 9/10 | 5159 days | 1% |
Sarraute | 6/10 | 5160 days | 1% |
D Hoekstra | 6/10 | 5163 days | 1% |
John Simpson | 8/10 | 5165 days | 1% |
Nuro | 10/10 | 5246 days | 1% |
Andrew Hammond | 7/10 | 5291 days | 1% |
aay451 | 7/10 | 5383 days | 1% |
Martina Pankova | 4/10 | 5480 days | 0% |
katrina Marshall | 7/10 | 5491 days | 1% |
Janny en Bert | 8/10 | 5495 days | 1% |
Peter G | 8/10 | 5499 days | 1% |
Chris Helms | 8/10 | 5499 days | 1% |
Maureen Pearman | 7/10 | 5506 days | 1% |
Hans Suess | 2/10 | 5511 days | 0% |
Amanda Iavarone | 9/10 | 5511 days | 1% |
Jobbs | 10/10 | 5514 days | 1% |
Maria Newton | 8/10 | 5515 days | 1% |
Robertson | 5/10 | 5515 days | 1% |
Mattias Thorm | 8/10 | 5527 days | 1% |
Ian E | 8/10 | 5529 days | 1% |
Rob Alston | 5/10 | 5533 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5542 days | 1% |
helennz | 6/10 | 5549 days | 1% |
marylus | 5/10 | 5579 days | 1% |
carsteng | 7/10 | 5589 days | 1% |
Silvana Thom | 10/10 | 5605 days | 1% |
Chris Bulman | 7/10 | 5606 days | 1% |
Tillener | 8/10 | 5621 days | 1% |
eowyn2k | 8/10 | 5625 days | 1% |
bondd | 7/10 | 5704 days | 1% |
richards1 | 9/10 | 5720 days | 1% |
marianneb | 7/10 | 5839 days | 1% |
SteveB | 9/10 | 5839 days | 1% |
Jelle | 7/10 | 5842 days | 1% |
Dave Ashun | 9/10 | 5846 days | 1% |
Eckhard Koepper | 10/10 | 5851 days | 1% |
BevanLisa | 9/10 | 5856 days | 1% |
Loethke | 9/10 | 5857 days | 1% |
James O'Neil | 10/10 | 5859 days | 1% |
Joel | 10/10 | 5859 days | 1% |
JoanneM | 7/10 | 5874 days | 1% |
RobC1 | 8/10 | 5874 days | 1% |
SebastianGermany1 | 8/10 | 5874 days | 1% |
JoT | 10/10 | 5874 days | 1% |
AstridVG | 8/10 | 5880 days | 1% |
Terry | 8/10 | 5886 days | 1% |
John&Denise | 5/10 | 5888 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.86% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 45 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
42 | -0.80% |
43 | -0.82% |
44 | -0.84% |
45 | -0.86% |
46 | -0.88% |
47 | -0.90% |
48 | -0.92% |
… | … |
4.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.