Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
338 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 343 reviews. There are 338 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 338 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 19 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.39% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.39% and is based on 338 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 338 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
77.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Jen | 8/10 | 27 days | 99% |
Sue Peggs | 3/10 | 27 days | 55% |
Stu | 6/10 | 58 days | 87% |
Laura | 7/10 | 88 days | 93% |
Dean | 9/10 | 119 days | 99% |
Charlee d | 10/10 | 119 days | 100% |
JD | 7/10 | 180 days | 92% |
Becky RYG | 1/10 | 241 days | 40% |
Jane | 10/10 | 272 days | 97% |
Symen | 9/10 | 272 days | 96% |
Vantrolls | 7/10 | 272 days | 90% |
Loam | 6/10 | 332 days | 81% |
Silene.arvinberod@gmail.com | 8/10 | 393 days | 90% |
Nicky | 5/10 | 424 days | 69% |
Marie Perret | 9/10 | 424 days | 90% |
June Cormack | 8/10 | 424 days | 89% |
Sandy | 8/10 | 485 days | 86% |
Kelsie | 9/10 | 485 days | 86% |
Bao | 9/10 | 546 days | 83% |
Walt Drechsler | 8/10 | 577 days | 80% |
Taylor Russell | 7/10 | 577 days | 76% |
Christy | 7/10 | 577 days | 76% |
Amy Catley | 9/10 | 577 days | 81% |
Ryli West | 9/10 | 607 days | 79% |
Kilee Leblanc | 7/10 | 607 days | 74% |
Anne | 8/10 | 607 days | 78% |
Gee | 7/10 | 607 days | 74% |
Sarah Woolley | 9/10 | 638 days | 77% |
Kornelia Pranjko | 7/10 | 638 days | 72% |
Laura | 10/10 | 638 days | 77% |
Esther | 6/10 | 666 days | 65% |
Kim | 5/10 | 666 days | 57% |
Sophie Rellensmann | 7/10 | 697 days | 68% |
Arie | 6/10 | 697 days | 63% |
Jonny | 6/10 | 697 days | 63% |
RR | 7/10 | 728 days | 65% |
Amel | 9/10 | 728 days | 70% |
Rob J | 8/10 | 728 days | 69% |
Jouke | 6/10 | 758 days | 58% |
Sophie Cooper | 10/10 | 819 days | 62% |
Rachel Wilcox | 8/10 | 819 days | 61% |
Kate Harroer | 8/10 | 850 days | 58% |
Hannah and Matthew | 10/10 | 850 days | 59% |
Joon | 7/10 | 881 days | 52% |
Karenw | 10/10 | 1003 days | 44% |
Bill | 1/10 | 1003 days | 18% |
Oonagh | 8/10 | 1062 days | 38% |
Lisa | 10/10 | 1062 days | 39% |
Rosie | 9/10 | 1154 days | 31% |
Terry and Dj | 10/10 | 1246 days | 24% |
Kirsti | 10/10 | 1337 days | 19% |
Tash and Liam | 9/10 | 1368 days | 17% |
Ellie Richards | 10/10 | 1368 days | 17% |
Emma | 9/10 | 1396 days | 15% |
Will | 9/10 | 1458 days | 13% |
Matt | 2/10 | 1458 days | 6% |
Dan | 9/10 | 1458 days | 13% |
Graham | 10/10 | 1458 days | 13% |
Rach | 6/10 | 1488 days | 10% |
Hamish | 10/10 | 1519 days | 10% |
Chi Niu | 2/10 | 1519 days | 5% |
Nadia McKay | 10/10 | 1519 days | 10% |
Morgan | 9/10 | 1519 days | 10% |
Christopher | 1/10 | 1549 days | 4% |
Ric van Weede | 8/10 | 1549 days | 9% |
Edward | 5/10 | 1549 days | 7% |
Chris | 6/10 | 1580 days | 7% |
David | 8/10 | 1641 days | 7% |
Justine | 9/10 | 1641 days | 7% |
Robert Adler | 9/10 | 1733 days | 5% |
Jamie Morrison | 10/10 | 1733 days | 6% |
sandrine sainson | 3/10 | 1762 days | 3% |
Miles | 9/10 | 1762 days | 5% |
Clauds | 9/10 | 1762 days | 5% |
Liz Wade | 6/10 | 1792 days | 4% |
Tanja & Sven | 7/10 | 1793 days | 5% |
Adam | 9/10 | 1824 days | 5% |
Robert Killey | 6/10 | 1824 days | 4% |
Tanja Rombey | 8/10 | 1824 days | 5% |
David | 7/10 | 1824 days | 5% |
Kellen Richter | 7/10 | 1854 days | 5% |
Carey Johnston | 2/10 | 1854 days | 2% |
Sabine | 10/10 | 1854 days | 5% |
Sue W | 8/10 | 1854 days | 5% |
K&KRahimi | 4/10 | 1854 days | 3% |
Katherine Ong | 7/10 | 1885 days | 5% |
Lauren Smith | 10/10 | 1885 days | 5% |
Phil | 5/10 | 1915 days | 4% |
Andrew Hammond | 8/10 | 1915 days | 5% |
Ben and Liv | 8/10 | 1946 days | 5% |
Brendan Trotter | 10/10 | 1977 days | 5% |
Josie | 1/10 | 2007 days | 2% |
Topher Ward | 2/10 | 2007 days | 2% |
Taylor | 7/10 | 2068 days | 4% |
Aisling | 8/10 | 2099 days | 4% |
Tuval Rabina | 2/10 | 2127 days | 2% |
Kimberly Boyle | 9/10 | 2127 days | 4% |
Blazey’s | 9/10 | 2127 days | 4% |
Jacqui | 5/10 | 2158 days | 3% |
Siggi &Brian | 8/10 | 2158 days | 4% |
Zoe | 7/10 | 2158 days | 4% |
Kevin O'Brien | 8/10 | 2158 days | 4% |
Samantha H. | 6/10 | 2189 days | 4% |
Marieke | 8/10 | 2219 days | 4% |
Nifty | 4/10 | 2219 days | 3% |
James & Kerry | 7/10 | 2219 days | 4% |
Violet Murphy | 7/10 | 2250 days | 4% |
Mike Fricker | 9/10 | 2250 days | 4% |
Claudia | 8/10 | 2280 days | 4% |
Holly Bartholomew | 9/10 | 2280 days | 4% |
Grizzly Girl | 6/10 | 2280 days | 4% |
Louis | 8/10 | 2342 days | 4% |
Rhiannon Mason | 7/10 | 2372 days | 4% |
Bex & Jake | 8/10 | 2403 days | 4% |
Charlesbrooksphotographer | 7/10 | 2403 days | 4% |
Robin | 7/10 | 2433 days | 4% |
Matt | 8/10 | 2433 days | 4% |
Mike78 | 7/10 | 2433 days | 4% |
Frances L | 9/10 | 2433 days | 4% |
Tati Moron | 7/10 | 2437 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2447 days | 1% |
Philipp Stech | 3/10 | 2452 days | 2% |
Nathaniel Bond | 7/10 | 2462 days | 3% |
Qi Moss | 9/10 | 2464 days | 4% |
Ben H | 9/10 | 2464 days | 4% |
Nat | 8/10 | 2464 days | 4% |
Jon Mulcaster | 7/10 | 2467 days | 3% |
Clobby | 5/10 | 2492 days | 3% |
Eversons | 8/10 | 2492 days | 4% |
Leong Mee Yee | 7/10 | 2496 days | 3% |
Suzanne Wijsman | 8/10 | 2500 days | 4% |
Claire Hodges | 7/10 | 2502 days | 3% |
Christian Schories | 10/10 | 2504 days | 4% |
Helen Bond | 9/10 | 2523 days | 4% |
Edwin Bos | 3/10 | 2552 days | 2% |
Nadene Wheatley | 9/10 | 2580 days | 3% |
Tammy Schein | 8/10 | 2583 days | 3% |
Sandra Jeffers | 6/10 | 2600 days | 3% |
M Karutz | 6/10 | 2608 days | 3% |
Carl von Horstig | 7/10 | 2612 days | 3% |
Gary Prescot | 7/10 | 2617 days | 3% |
Geoff Steele | 6/10 | 2644 days | 3% |
Andy Dearman | 5/10 | 2666 days | 3% |
Jane Leong | 3/10 | 2671 days | 2% |
Brooke McGregor | 1/10 | 2675 days | 1% |
Nicholas Chan | 8/10 | 2706 days | 3% |
Linn Niziak | 6/10 | 2729 days | 3% |
Joanne Haslam | 9/10 | 2748 days | 3% |
Elena Rusalen | 7/10 | 2764 days | 3% |
Sama-Al Adim | 1/10 | 2798 days | 1% |
Cecile | 6/10 | 2803 days | 3% |
Peter Schurke | 3/10 | 2822 days | 2% |
Kerry Lee | 10/10 | 2828 days | 3% |
Fabio Flepp | 8/10 | 2835 days | 3% |
Hartje Opfietse | 4/10 | 2864 days | 2% |
Lee Burdett | 6/10 | 2873 days | 3% |
Erika | 2/10 | 2881 days | 1% |
Kelly Roxanne | 6/10 | 2887 days | 3% |
Rebecca Lindsey | 7/10 | 2887 days | 3% |
Nigel Heinemann | 8/10 | 2916 days | 3% |
S Webb | 5/10 | 2921 days | 2% |
Rima | 7/10 | 2927 days | 3% |
Zipora Risakotta | 8/10 | 2972 days | 3% |
Salvador Jimenez | 1/10 | 2996 days | 1% |
Ana Ciocchini | 1/10 | 2996 days | 1% |
Rosanne van Dooren | 8/10 | 3000 days | 3% |
Michelle Klein | 7/10 | 3009 days | 2% |
Jenny Parker | 9/10 | 3020 days | 3% |
Mike Pierre | 5/10 | 3021 days | 2% |
Kim Donze | 8/10 | 3022 days | 3% |
Will Hughes | 7/10 | 3038 days | 2% |
Jack Metcalfe | 7/10 | 3040 days | 2% |
Mikael Torres | 7/10 | 3042 days | 2% |
Peter Savory | 8/10 | 3050 days | 3% |
Belinda Clarke | 10/10 | 3107 days | 2% |
María del Carmen Escandell | 7/10 | 3126 days | 2% |
W Donovan | 8/10 | 3139 days | 2% |
J Neupaertl | 1/10 | 3157 days | 1% |
Susan Boyton | 7/10 | 3170 days | 2% |
Rik Lammers | 5/10 | 3172 days | 2% |
Peter Barker | 8/10 | 3174 days | 2% |
Al Hindley | 9/10 | 3192 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3197 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3200 days | 2% |
Esther M | 6/10 | 3207 days | 2% |
Perrine Pilate | 6/10 | 3212 days | 2% |
Udo Morello | 9/10 | 3216 days | 2% |
Philippa and Adam | 6/10 | 3226 days | 2% |
R Werder | 7/10 | 3238 days | 2% |
Lucia | 8/10 | 3253 days | 2% |
David From Switzerland | 9/10 | 3265 days | 2% |
Paul Frost | 7/10 | 3328 days | 2% |
Lesa Price | 4/10 | 3344 days | 1% |
Barbara Qin | 9/10 | 3347 days | 2% |
Chloe Aspinall | 9/10 | 3349 days | 2% |
Andreas Knipper | 8/10 | 3400 days | 2% |
Mitchell Henderson | 6/10 | 3405 days | 2% |
Annabelle deMontignie | 8/10 | 3406 days | 2% |
Fabien Metro | 8/10 | 3411 days | 2% |
Georgia Posar | 10/10 | 3475 days | 2% |
Yann Le Gac | 3/10 | 3498 days | 1% |
Yvonne Wu | 7/10 | 3498 days | 2% |
Wolfgang Rank | 10/10 | 3528 days | 2% |
Mike Gornall | 8/10 | 3559 days | 2% |
Mike Merrick | 6/10 | 3567 days | 1% |
Gethin Pearson | 8/10 | 3581 days | 2% |
Averil Brown | 8/10 | 3585 days | 2% |
Hol. M. | 8/10 | 3618 days | 1% |
holidaymad from Solihull | 8/10 | 3618 days | 1% |
Matthias Thorn | 8/10 | 3618 days | 1% |
Hugo Hsu | 6/10 | 3630 days | 1% |
Lisa Quayle | 8/10 | 3637 days | 1% |
Andreas Iversen | 10/10 | 3641 days | 1% |
Ron Clarke | 8/10 | 3649 days | 1% |
Charlee Jayne | 6/10 | 3772 days | 1% |
Fabian Rodriguez | 7/10 | 3833 days | 1% |
Richard | 8/10 | 3833 days | 1% |
Lindsay Berquist | 8/10 | 3864 days | 1% |
Linda Morey | 2/10 | 3864 days | 0% |
Julian Kuemme | 8/10 | 3900 days | 1% |
Mandy Reich | 8/10 | 3901 days | 1% |
Gillian Scott | 9/10 | 3923 days | 1% |
Eva-Maria Krueger | 9/10 | 3925 days | 1% |
Mike Fricker | 8/10 | 3925 days | 1% |
tracey aylmer | 3/10 | 3925 days | 0% |
Denise Ewbank | 8/10 | 3940 days | 1% |
Manuela Michelbach | 6/10 | 3942 days | 1% |
Marius Hoffmann | 6/10 | 3942 days | 1% |
Sue L | 7/10 | 3953 days | 1% |
Monique Monique | 7/10 | 3953 days | 1% |
S B | 10/10 | 3966 days | 1% |
M K | 10/10 | 3966 days | 1% |
Maya Bakker-deDreu | 7/10 | 3974 days | 1% |
Anne and Steve Bartlett | 8/10 | 3976 days | 1% |
Gill Odell | 8/10 | 3984 days | 1% |
Andrew Cattanach | 4/10 | 3984 days | 0% |
Angelika Bottcher | 9/10 | 3990 days | 1% |
Jesse Farrell | 8/10 | 3993 days | 1% |
andrewmh | 9/10 | 4015 days | 1% |
Kiwix3 | 10/10 | 4076 days | 1% |
Nigel & Annie Dale | 9/10 | 4076 days | 1% |
Frankie Branco | 4/10 | 4137 days | 0% |
Andrew Spooner | 1/10 | 4168 days | 0% |
shaynne thompson | 10/10 | 4259 days | 0% |
samuel maull | 3/10 | 4259 days | 0% |
Friederike | 9/10 | 4274 days | 0% |
Ken Milligan | 8/10 | 4277 days | 0% |
Cmi | 5/10 | 4349 days | 0% |
Roeland Driessen | 7/10 | 4349 days | 0% |
rvonroad | 5/10 | 4349 days | 0% |
JandJ Shafer | 7/10 | 4349 days | 0% |
Loesje | 7/10 | 4349 days | 0% |
Michael Kretzschmar | 6/10 | 4366 days | 0% |
Al Stuart | 5/10 | 4367 days | 0% |
Craig Jones | 7/10 | 4380 days | 1% |
sueadegizmo | 5/10 | 4563 days | 1% |
MeganG | 8/10 | 4594 days | 1% |
TeamJames | 1/10 | 4624 days | 0% |
Christina Bruellhardt | 10/10 | 4637 days | 1% |
Marc Schmiedily | 7/10 | 4641 days | 1% |
Harry Ruys | 8/10 | 4651 days | 1% |
Marion Hassink | 8/10 | 4661 days | 1% |
Melanie Mathiak | 10/10 | 4667 days | 1% |
Stephanie Kohlmann | 8/10 | 4669 days | 1% |
Judith Fowler | 9/10 | 4670 days | 1% |
Helen Chilton | 10/10 | 4672 days | 1% |
Clemens | 8/10 | 4677 days | 1% |
Horst Langstein | 9/10 | 4677 days | 1% |
Dugald McCallum | 8/10 | 4683 days | 1% |
Mike1952 | 6/10 | 4684 days | 1% |
Ray Coombe | 10/10 | 4758 days | 1% |
Sarah Graham | 9/10 | 4762 days | 1% |
DJohnson | 3/10 | 4837 days | 1% |
Lisa Milton | 9/10 | 4983 days | 1% |
Gertz | 8/10 | 4994 days | 1% |
Tom Bushell | 9/10 | 5005 days | 1% |
Thomas | 3/10 | 5008 days | 0% |
Irene and Werner Keil | 7/10 | 5010 days | 1% |
Katherine and Pete Smal | 5/10 | 5011 days | 1% |
T Lipscombe | 2/10 | 5013 days | 0% |
Michaela Strohmarer | 8/10 | 5013 days | 1% |
Harry Hammond | 9/10 | 5014 days | 1% |
Chris & Anne Pearson | 6/10 | 5015 days | 1% |
Douglas & Alison Mark | 8/10 | 5017 days | 1% |
Pein van Nosrt | 8/10 | 5020 days | 1% |
Fiona Crossley | 4/10 | 5021 days | 0% |
Jennifer Sunderland | 8/10 | 5023 days | 1% |
Manfred & Gabi | 4/10 | 5032 days | 0% |
G Elliason | 10/10 | 5035 days | 1% |
Jennie McIver | 1/10 | 5036 days | 0% |
Teum and Orselien | 4/10 | 5037 days | 0% |
Sandra Schneifer | 9/10 | 5040 days | 1% |
Sarraute | 6/10 | 5041 days | 1% |
D Hoekstra | 6/10 | 5044 days | 1% |
John Simpson | 8/10 | 5046 days | 1% |
Nuro | 10/10 | 5127 days | 1% |
Andrew Hammond | 7/10 | 5172 days | 1% |
aay451 | 7/10 | 5264 days | 1% |
Martina Pankova | 4/10 | 5361 days | 0% |
katrina Marshall | 7/10 | 5372 days | 1% |
Janny en Bert | 8/10 | 5376 days | 1% |
Peter G | 8/10 | 5380 days | 1% |
Chris Helms | 8/10 | 5380 days | 1% |
Maureen Pearman | 7/10 | 5387 days | 1% |
Hans Suess | 2/10 | 5392 days | 0% |
Amanda Iavarone | 9/10 | 5392 days | 1% |
Jobbs | 10/10 | 5395 days | 1% |
Maria Newton | 8/10 | 5396 days | 1% |
Robertson | 5/10 | 5396 days | 1% |
Mattias Thorm | 8/10 | 5408 days | 1% |
Ian E | 8/10 | 5410 days | 1% |
Rob Alston | 5/10 | 5414 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5423 days | 1% |
helennz | 6/10 | 5430 days | 1% |
marylus | 5/10 | 5460 days | 1% |
carsteng | 7/10 | 5470 days | 1% |
Silvana Thom | 10/10 | 5486 days | 1% |
Chris Bulman | 7/10 | 5487 days | 1% |
Tillener | 8/10 | 5502 days | 1% |
eowyn2k | 8/10 | 5506 days | 1% |
bondd | 7/10 | 5585 days | 1% |
richards1 | 9/10 | 5601 days | 1% |
marianneb | 7/10 | 5720 days | 1% |
SteveB | 9/10 | 5720 days | 1% |
Jelle | 7/10 | 5723 days | 1% |
Dave Ashun | 9/10 | 5727 days | 1% |
Eckhard Koepper | 10/10 | 5732 days | 1% |
BevanLisa | 9/10 | 5737 days | 1% |
Loethke | 9/10 | 5738 days | 1% |
James O'Neil | 10/10 | 5740 days | 1% |
Joel | 10/10 | 5740 days | 1% |
JoanneM | 7/10 | 5755 days | 1% |
RobC1 | 8/10 | 5755 days | 1% |
SebastianGermany1 | 8/10 | 5755 days | 1% |
JoT | 10/10 | 5755 days | 1% |
AstridVG | 8/10 | 5761 days | 1% |
Terry | 8/10 | 5767 days | 1% |
John&Denise | 5/10 | 5769 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 2 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
0 | -0.00% |
1 | -0.02% |
2 | -0.04% |
3 | -0.06% |
4 | -0.08% |
5 | -0.10% |
… | … |
3.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.