Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 111 days | 100% |
| Kay | 9/10 | 264 days | 96% |
| Sander & Eva | 2/10 | 355 days | 43% |
| Tracy | 10/10 | 661 days | 76% |
| Stefanie Dry | 10/10 | 661 days | 76% |
| Hannah White | 10/10 | 689 days | 73% |
| Tom&Rach | 7/10 | 720 days | 66% |
| Toni Brown | 10/10 | 873 days | 57% |
| Clive | 10/10 | 1450 days | 13% |
| Sheri | 10/10 | 1877 days | 5% |
| Tim | 4/10 | 2212 days | 3% |
| Margie | 7/10 | 2212 days | 4% |
| Samantha H. | 7/10 | 2212 days | 4% |
| Demi Thompson | 9/10 | 2242 days | 4% |
| Erin Ueffing | 6/10 | 2456 days | 3% |
| Shira LA | 6/10 | 2515 days | 3% |
| Nick Gifford | 8/10 | 2538 days | 4% |
| Paul and Paula | 8/10 | 2570 days | 3% |
| Tammy Schein | 8/10 | 2606 days | 3% |
| Gary Prescot | 9/10 | 2640 days | 3% |
| Lei Horton | 10/10 | 2708 days | 3% |
| Joanne Haslam | 8/10 | 2723 days | 3% |
| Grace White | 9/10 | 2808 days | 3% |
| Janet Pentelow | 5/10 | 2813 days | 2% |
| Peter Moore | 8/10 | 2952 days | 3% |
| Sheryl Hicks | 9/10 | 2968 days | 3% |
| Victoria Wells | 6/10 | 3001 days | 2% |
| Belinda Clarke | 9/10 | 3130 days | 2% |
| Kelly Hitchins | 9/10 | 3189 days | 2% |
| Michael Menrath | 2/10 | 3208 days | 1% |
| Jakob Kofoed | 8/10 | 3266 days | 2% |
| Brian Sandri | 6/10 | 3292 days | 2% |
| Lesa Price | 7/10 | 3367 days | 2% |
| George n Sue | 9/10 | 3434 days | 2% |
| Christian Fassler | 5/10 | 3590 days | 1% |
| Andrew Cruickshank | 10/10 | 3610 days | 2% |
| Judi Gilchrist | 6/10 | 3634 days | 1% |
| Kane F | 6/10 | 3733 days | 1% |
| Fabian Rodriguez | 7/10 | 3856 days | 1% |
| GARRYBLOWER | 10/10 | 4038 days | 1% |
| Driver Dan | 9/10 | 4221 days | 0% |
| Elise Robson | 6/10 | 4221 days | 0% |
| Ken Milligan | 9/10 | 4300 days | 0% |
| Michael Nolan | 8/10 | 4313 days | 0% |
| Lis Bon | 9/10 | 4372 days | 0% |
| Jason | 4/10 | 4390 days | 1% |
| Sandra and Thomas | 9/10 | 4391 days | 1% |
| Jackie and Brian | 7/10 | 4395 days | 1% |
| F Soppelsa | 7/10 | 4396 days | 1% |
| Rolf Zwahlen | 9/10 | 4410 days | 1% |
| Steve and Therese Dunne | 8/10 | 4415 days | 1% |
| phudgb | 7/10 | 4464 days | 1% |
| kramp1 | 6/10 | 4617 days | 1% |
| Green UK | 7/10 | 4659 days | 1% |
| Peter Adams | 8/10 | 4672 days | 1% |
| D Esson | 9/10 | 4672 days | 1% |
| Brasier | 9/10 | 4684 days | 1% |
| Bottoms | 7/10 | 4688 days | 1% |
| Cole | 9/10 | 4689 days | 1% |
| Orlando | 7/10 | 4690 days | 1% |
| Joschko | 8/10 | 4690 days | 1% |
| Astrid Boon | 8/10 | 4692 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4701 days | 1% |
| Patricia Motzheim | 10/10 | 4706 days | 1% |
| Balonno | 5/10 | 4707 days | 1% |
| Katie K | 8/10 | 4716 days | 1% |
| Kai | 9/10 | 4775 days | 1% |
| Deirdre Hayes | 6/10 | 4775 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4784 days | 1% |
| Edward Marhi | 9/10 | 5010 days | 1% |
| Weez18 | 7/10 | 5013 days | 1% |
| Jorren | 8/10 | 5022 days | 1% |
| Brian & Di | 7/10 | 5026 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5028 days | 1% |
| Wayne Forrow | 7/10 | 5034 days | 1% |
| Chris & Anne Pearson | 7/10 | 5038 days | 1% |
| Stephen Shearer | 9/10 | 5041 days | 1% |
| Anita Tonks | 5/10 | 5043 days | 1% |
| Victoria Purver | 8/10 | 5047 days | 1% |
| Mark | 8/10 | 5051 days | 1% |
| Horton Fawkes | 8/10 | 5063 days | 1% |
| Dan Aldridge | 9/10 | 5065 days | 1% |
| Jason Hernandez | 9/10 | 5065 days | 1% |
| Steve & Susan Allan | 5/10 | 5069 days | 1% |
| kristy | 8/10 | 5195 days | 1% |
| Jane and Dave | 8/10 | 5345 days | 1% |
| June | 6/10 | 5378 days | 1% |
| Tim Smith | 5/10 | 5400 days | 1% |
| A Libbis | 8/10 | 5401 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5410 days | 1% |
| Zareua Boree | 7/10 | 5412 days | 1% |
| Senel | 9/10 | 5416 days | 1% |
| Faurack | 9/10 | 5416 days | 1% |
| Helen B | 9/10 | 5419 days | 1% |
| Robert Trostle | 7/10 | 5422 days | 1% |
| Vincente Garrido | 8/10 | 5432 days | 1% |
| Mrs Russon | 8/10 | 5434 days | 1% |
| Petra Berrens | 8/10 | 5435 days | 1% |
| Marie Jack | 6/10 | 5436 days | 1% |
| Catherine Clavel | 8/10 | 5446 days | 1% |
| helennz | 9/10 | 5453 days | 1% |
| Greg Kennedy | 9/10 | 5456 days | 1% |
| Heino keyssler | 10/10 | 5457 days | 1% |
| Florian Knoepfel | 6/10 | 5457 days | 1% |
| stevnba | 9/10 | 5484 days | 1% |
| varenaee | 10/10 | 5484 days | 1% |
| Robbertsen | 7/10 | 5491 days | 1% |
| mdarras | 8/10 | 5503 days | 1% |
| Sabrina Bazin | 10/10 | 5507 days | 1% |
| Dermot Bryne | 8/10 | 5522 days | 1% |
| woozie3 | 7/10 | 5621 days | 1% |
| DustyLaptop | 10/10 | 5682 days | 1% |
| Wight | 9/10 | 5741 days | 1% |
| Russ C | 8/10 | 5743 days | 1% |
| scottl | 10/10 | 5743 days | 1% |
| Peter Jackie | 9/10 | 5746 days | 1% |
| LauraN | 7/10 | 5760 days | 1% |
| JolondaR | 7/10 | 5761 days | 1% |
| Benzedi | 8/10 | 5761 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 103 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| 103 | -2.08% |
| 104 | -2.10% |
| 105 | -2.12% |
| 106 | -2.14% |
| … | … |
Balancing Adjustment
1.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.