Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 207 days | 100% |
| Kay | 9/10 | 360 days | 94% |
| Sander & Eva | 2/10 | 451 days | 41% |
| Tracy | 10/10 | 757 days | 69% |
| Stefanie Dry | 10/10 | 757 days | 69% |
| Hannah White | 10/10 | 785 days | 66% |
| Tom&Rach | 7/10 | 816 days | 59% |
| Toni Brown | 10/10 | 969 days | 48% |
| Clive | 10/10 | 1546 days | 10% |
| Sheri | 10/10 | 1973 days | 5% |
| Tim | 4/10 | 2308 days | 3% |
| Margie | 7/10 | 2308 days | 4% |
| Samantha H. | 7/10 | 2308 days | 4% |
| Demi Thompson | 9/10 | 2338 days | 4% |
| Erin Ueffing | 6/10 | 2552 days | 3% |
| Shira LA | 6/10 | 2611 days | 3% |
| Nick Gifford | 8/10 | 2634 days | 3% |
| Paul and Paula | 8/10 | 2666 days | 3% |
| Tammy Schein | 8/10 | 2703 days | 3% |
| Gary Prescot | 9/10 | 2736 days | 3% |
| Lei Horton | 10/10 | 2804 days | 3% |
| Joanne Haslam | 8/10 | 2819 days | 3% |
| Grace White | 9/10 | 2904 days | 3% |
| Janet Pentelow | 5/10 | 2909 days | 2% |
| Peter Moore | 8/10 | 3048 days | 3% |
| Sheryl Hicks | 9/10 | 3064 days | 3% |
| Victoria Wells | 6/10 | 3097 days | 2% |
| Belinda Clarke | 9/10 | 3226 days | 2% |
| Kelly Hitchins | 9/10 | 3285 days | 2% |
| Michael Menrath | 2/10 | 3304 days | 1% |
| Jakob Kofoed | 8/10 | 3362 days | 2% |
| Brian Sandri | 6/10 | 3388 days | 2% |
| Lesa Price | 7/10 | 3463 days | 2% |
| George n Sue | 9/10 | 3530 days | 2% |
| Christian Fassler | 5/10 | 3686 days | 1% |
| Andrew Cruickshank | 10/10 | 3707 days | 1% |
| Judi Gilchrist | 6/10 | 3730 days | 1% |
| Kane F | 6/10 | 3830 days | 1% |
| Fabian Rodriguez | 7/10 | 3952 days | 1% |
| GARRYBLOWER | 10/10 | 4134 days | 0% |
| Driver Dan | 9/10 | 4317 days | 0% |
| Elise Robson | 6/10 | 4317 days | 0% |
| Ken Milligan | 9/10 | 4396 days | 1% |
| Michael Nolan | 8/10 | 4409 days | 1% |
| Lis Bon | 9/10 | 4468 days | 1% |
| Jason | 4/10 | 4486 days | 1% |
| Sandra and Thomas | 9/10 | 4487 days | 1% |
| Jackie and Brian | 7/10 | 4491 days | 1% |
| F Soppelsa | 7/10 | 4492 days | 1% |
| Rolf Zwahlen | 9/10 | 4506 days | 1% |
| Steve and Therese Dunne | 8/10 | 4511 days | 1% |
| phudgb | 7/10 | 4560 days | 1% |
| kramp1 | 6/10 | 4713 days | 1% |
| Green UK | 7/10 | 4755 days | 1% |
| Peter Adams | 8/10 | 4768 days | 1% |
| D Esson | 9/10 | 4768 days | 1% |
| Brasier | 9/10 | 4780 days | 1% |
| Bottoms | 7/10 | 4784 days | 1% |
| Cole | 9/10 | 4785 days | 1% |
| Orlando | 7/10 | 4786 days | 1% |
| Joschko | 8/10 | 4786 days | 1% |
| Astrid Boon | 8/10 | 4788 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4797 days | 1% |
| Patricia Motzheim | 10/10 | 4802 days | 1% |
| Balonno | 5/10 | 4803 days | 1% |
| Katie K | 8/10 | 4812 days | 1% |
| Kai | 9/10 | 4871 days | 1% |
| Deirdre Hayes | 6/10 | 4871 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4880 days | 1% |
| Edward Marhi | 9/10 | 5106 days | 1% |
| Weez18 | 7/10 | 5109 days | 1% |
| Jorren | 8/10 | 5118 days | 1% |
| Brian & Di | 7/10 | 5122 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5124 days | 1% |
| Wayne Forrow | 7/10 | 5130 days | 1% |
| Chris & Anne Pearson | 7/10 | 5134 days | 1% |
| Stephen Shearer | 9/10 | 5137 days | 1% |
| Anita Tonks | 5/10 | 5139 days | 1% |
| Victoria Purver | 8/10 | 5143 days | 1% |
| Mark | 8/10 | 5147 days | 1% |
| Horton Fawkes | 8/10 | 5159 days | 1% |
| Dan Aldridge | 9/10 | 5161 days | 1% |
| Jason Hernandez | 9/10 | 5161 days | 1% |
| Steve & Susan Allan | 5/10 | 5165 days | 1% |
| kristy | 8/10 | 5291 days | 1% |
| Jane and Dave | 8/10 | 5441 days | 1% |
| June | 6/10 | 5474 days | 1% |
| Tim Smith | 5/10 | 5496 days | 1% |
| A Libbis | 8/10 | 5497 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5506 days | 1% |
| Zareua Boree | 7/10 | 5508 days | 1% |
| Senel | 9/10 | 5512 days | 1% |
| Faurack | 9/10 | 5512 days | 1% |
| Helen B | 9/10 | 5515 days | 1% |
| Robert Trostle | 7/10 | 5518 days | 1% |
| Vincente Garrido | 8/10 | 5528 days | 1% |
| Mrs Russon | 8/10 | 5530 days | 1% |
| Petra Berrens | 8/10 | 5531 days | 1% |
| Marie Jack | 6/10 | 5532 days | 1% |
| Catherine Clavel | 8/10 | 5542 days | 1% |
| helennz | 9/10 | 5549 days | 1% |
| Greg Kennedy | 9/10 | 5552 days | 1% |
| Heino keyssler | 10/10 | 5553 days | 1% |
| Florian Knoepfel | 6/10 | 5553 days | 1% |
| stevnba | 9/10 | 5580 days | 1% |
| varenaee | 10/10 | 5580 days | 1% |
| Robbertsen | 7/10 | 5587 days | 1% |
| mdarras | 8/10 | 5599 days | 1% |
| Sabrina Bazin | 10/10 | 5603 days | 1% |
| Dermot Bryne | 8/10 | 5618 days | 1% |
| woozie3 | 7/10 | 5717 days | 1% |
| DustyLaptop | 10/10 | 5778 days | 1% |
| Wight | 9/10 | 5837 days | 1% |
| Russ C | 8/10 | 5839 days | 1% |
| scottl | 10/10 | 5839 days | 1% |
| Peter Jackie | 9/10 | 5842 days | 1% |
| LauraN | 7/10 | 5856 days | 1% |
| JolondaR | 7/10 | 5857 days | 1% |
| Benzedi | 8/10 | 5857 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.76% |
| 198 | -3.78% |
| 199 | -3.80% |
| 200 | -3.82% |
| 201 | -3.84% |
| 202 | -3.86% |
| 203 | -3.88% |
| … | … |
Balancing Adjustment
2.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.