Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 63 days | 100% |
| Kay | 9/10 | 216 days | 97% |
| Sander & Eva | 2/10 | 307 days | 43% |
| Tracy | 10/10 | 613 days | 79% |
| Stefanie Dry | 10/10 | 613 days | 79% |
| Hannah White | 10/10 | 641 days | 77% |
| Tom&Rach | 7/10 | 672 days | 69% |
| Toni Brown | 10/10 | 825 days | 61% |
| Clive | 10/10 | 1402 days | 15% |
| Sheri | 10/10 | 1829 days | 5% |
| Tim | 4/10 | 2164 days | 3% |
| Margie | 7/10 | 2164 days | 4% |
| Samantha H. | 7/10 | 2164 days | 4% |
| Demi Thompson | 9/10 | 2194 days | 4% |
| Erin Ueffing | 6/10 | 2408 days | 3% |
| Shira LA | 6/10 | 2467 days | 3% |
| Nick Gifford | 8/10 | 2490 days | 4% |
| Paul and Paula | 8/10 | 2522 days | 4% |
| Tammy Schein | 8/10 | 2558 days | 3% |
| Gary Prescot | 9/10 | 2592 days | 3% |
| Lei Horton | 10/10 | 2660 days | 3% |
| Joanne Haslam | 8/10 | 2675 days | 3% |
| Grace White | 9/10 | 2760 days | 3% |
| Janet Pentelow | 5/10 | 2765 days | 2% |
| Peter Moore | 8/10 | 2904 days | 3% |
| Sheryl Hicks | 9/10 | 2920 days | 3% |
| Victoria Wells | 6/10 | 2953 days | 2% |
| Belinda Clarke | 9/10 | 3082 days | 2% |
| Kelly Hitchins | 9/10 | 3141 days | 2% |
| Michael Menrath | 2/10 | 3160 days | 1% |
| Jakob Kofoed | 8/10 | 3218 days | 2% |
| Brian Sandri | 6/10 | 3244 days | 2% |
| Lesa Price | 7/10 | 3319 days | 2% |
| George n Sue | 9/10 | 3386 days | 2% |
| Christian Fassler | 5/10 | 3542 days | 1% |
| Andrew Cruickshank | 10/10 | 3562 days | 2% |
| Judi Gilchrist | 6/10 | 3586 days | 1% |
| Kane F | 6/10 | 3685 days | 1% |
| Fabian Rodriguez | 7/10 | 3808 days | 1% |
| GARRYBLOWER | 10/10 | 3990 days | 1% |
| Driver Dan | 9/10 | 4173 days | 0% |
| Elise Robson | 6/10 | 4173 days | 0% |
| Ken Milligan | 9/10 | 4252 days | 0% |
| Michael Nolan | 8/10 | 4265 days | 0% |
| Lis Bon | 9/10 | 4324 days | 0% |
| Jason | 4/10 | 4342 days | 0% |
| Sandra and Thomas | 9/10 | 4343 days | 0% |
| Jackie and Brian | 7/10 | 4347 days | 0% |
| F Soppelsa | 7/10 | 4348 days | 0% |
| Rolf Zwahlen | 9/10 | 4362 days | 0% |
| Steve and Therese Dunne | 8/10 | 4367 days | 0% |
| phudgb | 7/10 | 4416 days | 1% |
| kramp1 | 6/10 | 4569 days | 1% |
| Green UK | 7/10 | 4611 days | 1% |
| Peter Adams | 8/10 | 4624 days | 1% |
| D Esson | 9/10 | 4624 days | 1% |
| Brasier | 9/10 | 4636 days | 1% |
| Bottoms | 7/10 | 4640 days | 1% |
| Cole | 9/10 | 4641 days | 1% |
| Orlando | 7/10 | 4642 days | 1% |
| Joschko | 8/10 | 4642 days | 1% |
| Astrid Boon | 8/10 | 4644 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4653 days | 1% |
| Patricia Motzheim | 10/10 | 4658 days | 1% |
| Balonno | 5/10 | 4659 days | 1% |
| Katie K | 8/10 | 4668 days | 1% |
| Kai | 9/10 | 4727 days | 1% |
| Deirdre Hayes | 6/10 | 4727 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4736 days | 1% |
| Edward Marhi | 9/10 | 4962 days | 1% |
| Weez18 | 7/10 | 4965 days | 1% |
| Jorren | 8/10 | 4974 days | 1% |
| Brian & Di | 7/10 | 4978 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 4980 days | 1% |
| Wayne Forrow | 7/10 | 4986 days | 1% |
| Chris & Anne Pearson | 7/10 | 4990 days | 1% |
| Stephen Shearer | 9/10 | 4993 days | 1% |
| Anita Tonks | 5/10 | 4995 days | 1% |
| Victoria Purver | 8/10 | 4999 days | 1% |
| Mark | 8/10 | 5003 days | 1% |
| Horton Fawkes | 8/10 | 5015 days | 1% |
| Dan Aldridge | 9/10 | 5017 days | 1% |
| Jason Hernandez | 9/10 | 5017 days | 1% |
| Steve & Susan Allan | 5/10 | 5021 days | 1% |
| kristy | 8/10 | 5147 days | 1% |
| Jane and Dave | 8/10 | 5297 days | 1% |
| June | 6/10 | 5330 days | 1% |
| Tim Smith | 5/10 | 5352 days | 1% |
| A Libbis | 8/10 | 5353 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5362 days | 1% |
| Zareua Boree | 7/10 | 5364 days | 1% |
| Senel | 9/10 | 5368 days | 1% |
| Faurack | 9/10 | 5368 days | 1% |
| Helen B | 9/10 | 5371 days | 1% |
| Robert Trostle | 7/10 | 5374 days | 1% |
| Vincente Garrido | 8/10 | 5384 days | 1% |
| Mrs Russon | 8/10 | 5386 days | 1% |
| Petra Berrens | 8/10 | 5387 days | 1% |
| Marie Jack | 6/10 | 5388 days | 1% |
| Catherine Clavel | 8/10 | 5398 days | 1% |
| helennz | 9/10 | 5405 days | 1% |
| Greg Kennedy | 9/10 | 5408 days | 1% |
| Heino keyssler | 10/10 | 5409 days | 1% |
| Florian Knoepfel | 6/10 | 5409 days | 1% |
| stevnba | 9/10 | 5436 days | 1% |
| varenaee | 10/10 | 5436 days | 1% |
| Robbertsen | 7/10 | 5443 days | 1% |
| mdarras | 8/10 | 5455 days | 1% |
| Sabrina Bazin | 10/10 | 5459 days | 1% |
| Dermot Bryne | 8/10 | 5474 days | 1% |
| woozie3 | 7/10 | 5573 days | 1% |
| DustyLaptop | 10/10 | 5634 days | 1% |
| Wight | 9/10 | 5693 days | 1% |
| Russ C | 8/10 | 5695 days | 1% |
| scottl | 10/10 | 5695 days | 1% |
| Peter Jackie | 9/10 | 5698 days | 1% |
| LauraN | 7/10 | 5712 days | 1% |
| JolondaR | 7/10 | 5713 days | 1% |
| Benzedi | 8/10 | 5713 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 55 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 52 | -1.01% |
| 53 | -1.03% |
| 54 | -1.05% |
| 55 | -1.07% |
| 56 | -1.09% |
| 57 | -1.11% |
| 58 | -1.13% |
| … | … |
Balancing Adjustment
1.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.