G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 236 days | 100% |
| Kay | 9/10 | 389 days | 93% |
| Sander & Eva | 2/10 | 480 days | 41% |
| Tracy | 10/10 | 786 days | 67% |
| Stefanie Dry | 10/10 | 786 days | 67% |
| Hannah White | 10/10 | 814 days | 64% |
| Tom&Rach | 7/10 | 845 days | 57% |
| Toni Brown | 10/10 | 998 days | 45% |
| Clive | 10/10 | 1575 days | 9% |
| Sheri | 10/10 | 2002 days | 5% |
| Tim | 4/10 | 2337 days | 3% |
| Margie | 7/10 | 2337 days | 4% |
| Samantha H. | 7/10 | 2337 days | 4% |
| Demi Thompson | 9/10 | 2367 days | 4% |
| Erin Ueffing | 6/10 | 2581 days | 3% |
| Shira LA | 6/10 | 2640 days | 3% |
| Nick Gifford | 8/10 | 2663 days | 3% |
| Paul and Paula | 8/10 | 2695 days | 3% |
| Tammy Schein | 8/10 | 2731 days | 3% |
| Gary Prescot | 9/10 | 2765 days | 3% |
| Lei Horton | 10/10 | 2833 days | 3% |
| Joanne Haslam | 8/10 | 2848 days | 3% |
| Grace White | 9/10 | 2933 days | 3% |
| Janet Pentelow | 5/10 | 2938 days | 2% |
| Peter Moore | 8/10 | 3077 days | 3% |
| Sheryl Hicks | 9/10 | 3093 days | 3% |
| Victoria Wells | 6/10 | 3126 days | 2% |
| Belinda Clarke | 9/10 | 3255 days | 2% |
| Kelly Hitchins | 9/10 | 3314 days | 2% |
| Michael Menrath | 2/10 | 3333 days | 1% |
| Jakob Kofoed | 8/10 | 3391 days | 2% |
| Brian Sandri | 6/10 | 3417 days | 2% |
| Lesa Price | 7/10 | 3492 days | 2% |
| George n Sue | 9/10 | 3559 days | 2% |
| Christian Fassler | 5/10 | 3715 days | 1% |
| Andrew Cruickshank | 10/10 | 3735 days | 1% |
| Judi Gilchrist | 6/10 | 3759 days | 1% |
| Kane F | 6/10 | 3858 days | 1% |
| Fabian Rodriguez | 7/10 | 3981 days | 1% |
| GARRYBLOWER | 10/10 | 4163 days | 0% |
| Driver Dan | 9/10 | 4346 days | 0% |
| Elise Robson | 6/10 | 4346 days | 0% |
| Ken Milligan | 9/10 | 4425 days | 1% |
| Michael Nolan | 8/10 | 4438 days | 1% |
| Lis Bon | 9/10 | 4497 days | 1% |
| Jason | 4/10 | 4515 days | 1% |
| Sandra and Thomas | 9/10 | 4516 days | 1% |
| Jackie and Brian | 7/10 | 4520 days | 1% |
| F Soppelsa | 7/10 | 4521 days | 1% |
| Rolf Zwahlen | 9/10 | 4535 days | 1% |
| Steve and Therese Dunne | 8/10 | 4540 days | 1% |
| phudgb | 7/10 | 4589 days | 1% |
| kramp1 | 6/10 | 4742 days | 1% |
| Green UK | 7/10 | 4784 days | 1% |
| Peter Adams | 8/10 | 4797 days | 1% |
| D Esson | 9/10 | 4797 days | 1% |
| Brasier | 9/10 | 4809 days | 1% |
| Bottoms | 7/10 | 4813 days | 1% |
| Cole | 9/10 | 4814 days | 1% |
| Orlando | 7/10 | 4815 days | 1% |
| Joschko | 8/10 | 4815 days | 1% |
| Astrid Boon | 8/10 | 4817 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4826 days | 1% |
| Patricia Motzheim | 10/10 | 4831 days | 1% |
| Balonno | 5/10 | 4832 days | 1% |
| Katie K | 8/10 | 4841 days | 1% |
| Kai | 9/10 | 4900 days | 1% |
| Deirdre Hayes | 6/10 | 4900 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4909 days | 1% |
| Edward Marhi | 9/10 | 5135 days | 1% |
| Weez18 | 7/10 | 5138 days | 1% |
| Jorren | 8/10 | 5147 days | 1% |
| Brian & Di | 7/10 | 5151 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5153 days | 1% |
| Wayne Forrow | 7/10 | 5159 days | 1% |
| Chris & Anne Pearson | 7/10 | 5163 days | 1% |
| Stephen Shearer | 9/10 | 5166 days | 1% |
| Anita Tonks | 5/10 | 5168 days | 1% |
| Victoria Purver | 8/10 | 5172 days | 1% |
| Mark | 8/10 | 5176 days | 1% |
| Horton Fawkes | 8/10 | 5188 days | 1% |
| Dan Aldridge | 9/10 | 5190 days | 1% |
| Jason Hernandez | 9/10 | 5190 days | 1% |
| Steve & Susan Allan | 5/10 | 5194 days | 1% |
| kristy | 8/10 | 5320 days | 1% |
| Jane and Dave | 8/10 | 5470 days | 1% |
| June | 6/10 | 5503 days | 1% |
| Tim Smith | 5/10 | 5525 days | 1% |
| A Libbis | 8/10 | 5526 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5535 days | 1% |
| Zareua Boree | 7/10 | 5537 days | 1% |
| Senel | 9/10 | 5541 days | 1% |
| Faurack | 9/10 | 5541 days | 1% |
| Helen B | 9/10 | 5544 days | 1% |
| Robert Trostle | 7/10 | 5547 days | 1% |
| Vincente Garrido | 8/10 | 5557 days | 1% |
| Mrs Russon | 8/10 | 5559 days | 1% |
| Petra Berrens | 8/10 | 5560 days | 1% |
| Marie Jack | 6/10 | 5561 days | 1% |
| Catherine Clavel | 8/10 | 5571 days | 1% |
| helennz | 9/10 | 5578 days | 1% |
| Greg Kennedy | 9/10 | 5581 days | 1% |
| Heino keyssler | 10/10 | 5582 days | 1% |
| Florian Knoepfel | 6/10 | 5582 days | 1% |
| stevnba | 9/10 | 5609 days | 1% |
| varenaee | 10/10 | 5609 days | 1% |
| Robbertsen | 7/10 | 5616 days | 1% |
| mdarras | 8/10 | 5628 days | 1% |
| Sabrina Bazin | 10/10 | 5632 days | 1% |
| Dermot Bryne | 8/10 | 5647 days | 1% |
| woozie3 | 7/10 | 5746 days | 1% |
| DustyLaptop | 10/10 | 5807 days | 1% |
| Wight | 9/10 | 5866 days | 1% |
| Russ C | 8/10 | 5868 days | 1% |
| scottl | 10/10 | 5868 days | 1% |
| Peter Jackie | 9/10 | 5871 days | 1% |
| LauraN | 7/10 | 5885 days | 1% |
| JolondaR | 7/10 | 5886 days | 1% |
| Benzedi | 8/10 | 5886 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.20% |
| 198 | -3.22% |
| 199 | -3.23% |
| 200 | -3.25% |
| 201 | -3.26% |
| 202 | -3.28% |
| 203 | -3.30% |
| … | … |
Balancing Adjustment
2.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.