G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 78 days | 100% |
| Kay | 9/10 | 231 days | 96% |
| Sander & Eva | 2/10 | 322 days | 43% |
| Tracy | 10/10 | 628 days | 78% |
| Stefanie Dry | 10/10 | 628 days | 78% |
| Hannah White | 10/10 | 656 days | 76% |
| Tom&Rach | 7/10 | 687 days | 68% |
| Toni Brown | 10/10 | 840 days | 60% |
| Clive | 10/10 | 1417 days | 15% |
| Sheri | 10/10 | 1844 days | 5% |
| Tim | 4/10 | 2179 days | 3% |
| Margie | 7/10 | 2179 days | 4% |
| Samantha H. | 7/10 | 2179 days | 4% |
| Demi Thompson | 9/10 | 2209 days | 4% |
| Erin Ueffing | 6/10 | 2423 days | 3% |
| Shira LA | 6/10 | 2482 days | 3% |
| Nick Gifford | 8/10 | 2505 days | 4% |
| Paul and Paula | 8/10 | 2537 days | 4% |
| Tammy Schein | 8/10 | 2574 days | 3% |
| Gary Prescot | 9/10 | 2607 days | 3% |
| Lei Horton | 10/10 | 2675 days | 3% |
| Joanne Haslam | 8/10 | 2690 days | 3% |
| Grace White | 9/10 | 2775 days | 3% |
| Janet Pentelow | 5/10 | 2780 days | 2% |
| Peter Moore | 8/10 | 2919 days | 3% |
| Sheryl Hicks | 9/10 | 2935 days | 3% |
| Victoria Wells | 6/10 | 2968 days | 2% |
| Belinda Clarke | 9/10 | 3097 days | 2% |
| Kelly Hitchins | 9/10 | 3156 days | 2% |
| Michael Menrath | 2/10 | 3175 days | 1% |
| Jakob Kofoed | 8/10 | 3233 days | 2% |
| Brian Sandri | 6/10 | 3259 days | 2% |
| Lesa Price | 7/10 | 3334 days | 2% |
| George n Sue | 9/10 | 3401 days | 2% |
| Christian Fassler | 5/10 | 3557 days | 1% |
| Andrew Cruickshank | 10/10 | 3578 days | 2% |
| Judi Gilchrist | 6/10 | 3601 days | 1% |
| Kane F | 6/10 | 3701 days | 1% |
| Fabian Rodriguez | 7/10 | 3823 days | 1% |
| GARRYBLOWER | 10/10 | 4005 days | 1% |
| Driver Dan | 9/10 | 4188 days | 0% |
| Elise Robson | 6/10 | 4188 days | 0% |
| Ken Milligan | 9/10 | 4267 days | 0% |
| Michael Nolan | 8/10 | 4280 days | 0% |
| Lis Bon | 9/10 | 4339 days | 0% |
| Jason | 4/10 | 4357 days | 0% |
| Sandra and Thomas | 9/10 | 4358 days | 0% |
| Jackie and Brian | 7/10 | 4362 days | 0% |
| F Soppelsa | 7/10 | 4363 days | 0% |
| Rolf Zwahlen | 9/10 | 4377 days | 0% |
| Steve and Therese Dunne | 8/10 | 4382 days | 1% |
| phudgb | 7/10 | 4431 days | 1% |
| kramp1 | 6/10 | 4584 days | 1% |
| Green UK | 7/10 | 4626 days | 1% |
| Peter Adams | 8/10 | 4639 days | 1% |
| D Esson | 9/10 | 4639 days | 1% |
| Brasier | 9/10 | 4651 days | 1% |
| Bottoms | 7/10 | 4655 days | 1% |
| Cole | 9/10 | 4656 days | 1% |
| Orlando | 7/10 | 4657 days | 1% |
| Joschko | 8/10 | 4657 days | 1% |
| Astrid Boon | 8/10 | 4659 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4668 days | 1% |
| Patricia Motzheim | 10/10 | 4673 days | 1% |
| Balonno | 5/10 | 4674 days | 1% |
| Katie K | 8/10 | 4683 days | 1% |
| Kai | 9/10 | 4742 days | 1% |
| Deirdre Hayes | 6/10 | 4742 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4751 days | 1% |
| Edward Marhi | 9/10 | 4977 days | 1% |
| Weez18 | 7/10 | 4980 days | 1% |
| Jorren | 8/10 | 4989 days | 1% |
| Brian & Di | 7/10 | 4993 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 4995 days | 1% |
| Wayne Forrow | 7/10 | 5001 days | 1% |
| Chris & Anne Pearson | 7/10 | 5005 days | 1% |
| Stephen Shearer | 9/10 | 5008 days | 1% |
| Anita Tonks | 5/10 | 5010 days | 1% |
| Victoria Purver | 8/10 | 5014 days | 1% |
| Mark | 8/10 | 5018 days | 1% |
| Horton Fawkes | 8/10 | 5030 days | 1% |
| Dan Aldridge | 9/10 | 5032 days | 1% |
| Jason Hernandez | 9/10 | 5032 days | 1% |
| Steve & Susan Allan | 5/10 | 5036 days | 1% |
| kristy | 8/10 | 5162 days | 1% |
| Jane and Dave | 8/10 | 5312 days | 1% |
| June | 6/10 | 5345 days | 1% |
| Tim Smith | 5/10 | 5367 days | 1% |
| A Libbis | 8/10 | 5368 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5377 days | 1% |
| Zareua Boree | 7/10 | 5379 days | 1% |
| Senel | 9/10 | 5383 days | 1% |
| Faurack | 9/10 | 5383 days | 1% |
| Helen B | 9/10 | 5386 days | 1% |
| Robert Trostle | 7/10 | 5389 days | 1% |
| Vincente Garrido | 8/10 | 5399 days | 1% |
| Mrs Russon | 8/10 | 5401 days | 1% |
| Petra Berrens | 8/10 | 5402 days | 1% |
| Marie Jack | 6/10 | 5403 days | 1% |
| Catherine Clavel | 8/10 | 5413 days | 1% |
| helennz | 9/10 | 5420 days | 1% |
| Greg Kennedy | 9/10 | 5423 days | 1% |
| Heino keyssler | 10/10 | 5424 days | 1% |
| Florian Knoepfel | 6/10 | 5424 days | 1% |
| stevnba | 9/10 | 5451 days | 1% |
| varenaee | 10/10 | 5451 days | 1% |
| Robbertsen | 7/10 | 5458 days | 1% |
| mdarras | 8/10 | 5470 days | 1% |
| Sabrina Bazin | 10/10 | 5474 days | 1% |
| Dermot Bryne | 8/10 | 5489 days | 1% |
| woozie3 | 7/10 | 5588 days | 1% |
| DustyLaptop | 10/10 | 5649 days | 1% |
| Wight | 9/10 | 5708 days | 1% |
| Russ C | 8/10 | 5710 days | 1% |
| scottl | 10/10 | 5710 days | 1% |
| Peter Jackie | 9/10 | 5713 days | 1% |
| LauraN | 7/10 | 5727 days | 1% |
| JolondaR | 7/10 | 5728 days | 1% |
| Benzedi | 8/10 | 5728 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.43% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 71 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 68 | -1.37% |
| 69 | -1.39% |
| 70 | -1.41% |
| 71 | -1.43% |
| 72 | -1.45% |
| 73 | -1.47% |
| 74 | -1.49% |
| … | … |
Balancing Adjustment
1.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.