Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 18 days | 100% |
| Kay | 9/10 | 171 days | 97% |
| Sander & Eva | 2/10 | 262 days | 44% |
| Tracy | 10/10 | 568 days | 82% |
| Stefanie Dry | 10/10 | 568 days | 82% |
| Hannah White | 10/10 | 596 days | 80% |
| Tom&Rach | 7/10 | 627 days | 72% |
| Toni Brown | 10/10 | 780 days | 65% |
| Clive | 10/10 | 1357 days | 17% |
| Sheri | 10/10 | 1784 days | 5% |
| Tim | 4/10 | 2119 days | 3% |
| Margie | 7/10 | 2119 days | 4% |
| Samantha H. | 7/10 | 2119 days | 4% |
| Demi Thompson | 9/10 | 2149 days | 4% |
| Erin Ueffing | 6/10 | 2363 days | 3% |
| Shira LA | 6/10 | 2422 days | 3% |
| Nick Gifford | 8/10 | 2445 days | 4% |
| Paul and Paula | 8/10 | 2477 days | 4% |
| Tammy Schein | 8/10 | 2514 days | 4% |
| Gary Prescot | 9/10 | 2547 days | 4% |
| Lei Horton | 10/10 | 2615 days | 3% |
| Joanne Haslam | 8/10 | 2630 days | 3% |
| Grace White | 9/10 | 2715 days | 3% |
| Janet Pentelow | 5/10 | 2720 days | 2% |
| Peter Moore | 8/10 | 2859 days | 3% |
| Sheryl Hicks | 9/10 | 2875 days | 3% |
| Victoria Wells | 6/10 | 2908 days | 2% |
| Belinda Clarke | 9/10 | 3037 days | 3% |
| Kelly Hitchins | 9/10 | 3096 days | 2% |
| Michael Menrath | 2/10 | 3115 days | 1% |
| Jakob Kofoed | 8/10 | 3173 days | 2% |
| Brian Sandri | 6/10 | 3199 days | 2% |
| Lesa Price | 7/10 | 3274 days | 2% |
| George n Sue | 9/10 | 3341 days | 2% |
| Christian Fassler | 5/10 | 3497 days | 1% |
| Andrew Cruickshank | 10/10 | 3518 days | 2% |
| Judi Gilchrist | 6/10 | 3541 days | 1% |
| Kane F | 6/10 | 3641 days | 1% |
| Fabian Rodriguez | 7/10 | 3763 days | 1% |
| GARRYBLOWER | 10/10 | 3945 days | 1% |
| Driver Dan | 9/10 | 4128 days | 0% |
| Elise Robson | 6/10 | 4128 days | 0% |
| Ken Milligan | 9/10 | 4207 days | 0% |
| Michael Nolan | 8/10 | 4220 days | 0% |
| Lis Bon | 9/10 | 4279 days | 0% |
| Jason | 4/10 | 4297 days | 0% |
| Sandra and Thomas | 9/10 | 4298 days | 0% |
| Jackie and Brian | 7/10 | 4302 days | 0% |
| F Soppelsa | 7/10 | 4303 days | 0% |
| Rolf Zwahlen | 9/10 | 4317 days | 0% |
| Steve and Therese Dunne | 8/10 | 4322 days | 0% |
| phudgb | 7/10 | 4371 days | 0% |
| kramp1 | 6/10 | 4524 days | 1% |
| Green UK | 7/10 | 4566 days | 1% |
| Peter Adams | 8/10 | 4579 days | 1% |
| D Esson | 9/10 | 4579 days | 1% |
| Brasier | 9/10 | 4591 days | 1% |
| Bottoms | 7/10 | 4595 days | 1% |
| Cole | 9/10 | 4596 days | 1% |
| Orlando | 7/10 | 4597 days | 1% |
| Joschko | 8/10 | 4597 days | 1% |
| Astrid Boon | 8/10 | 4599 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4608 days | 1% |
| Patricia Motzheim | 10/10 | 4613 days | 1% |
| Balonno | 5/10 | 4614 days | 1% |
| Katie K | 8/10 | 4623 days | 1% |
| Kai | 9/10 | 4682 days | 1% |
| Deirdre Hayes | 6/10 | 4682 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4691 days | 1% |
| Edward Marhi | 9/10 | 4917 days | 1% |
| Weez18 | 7/10 | 4920 days | 1% |
| Jorren | 8/10 | 4929 days | 1% |
| Brian & Di | 7/10 | 4933 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 4935 days | 1% |
| Wayne Forrow | 7/10 | 4941 days | 1% |
| Chris & Anne Pearson | 7/10 | 4945 days | 1% |
| Stephen Shearer | 9/10 | 4948 days | 1% |
| Anita Tonks | 5/10 | 4950 days | 1% |
| Victoria Purver | 8/10 | 4954 days | 1% |
| Mark | 8/10 | 4958 days | 1% |
| Horton Fawkes | 8/10 | 4970 days | 1% |
| Dan Aldridge | 9/10 | 4972 days | 1% |
| Jason Hernandez | 9/10 | 4972 days | 1% |
| Steve & Susan Allan | 5/10 | 4976 days | 1% |
| kristy | 8/10 | 5102 days | 1% |
| Jane and Dave | 8/10 | 5252 days | 1% |
| June | 6/10 | 5285 days | 1% |
| Tim Smith | 5/10 | 5307 days | 1% |
| A Libbis | 8/10 | 5308 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5317 days | 1% |
| Zareua Boree | 7/10 | 5319 days | 1% |
| Senel | 9/10 | 5323 days | 1% |
| Faurack | 9/10 | 5323 days | 1% |
| Helen B | 9/10 | 5326 days | 1% |
| Robert Trostle | 7/10 | 5329 days | 1% |
| Vincente Garrido | 8/10 | 5339 days | 1% |
| Mrs Russon | 8/10 | 5341 days | 1% |
| Petra Berrens | 8/10 | 5342 days | 1% |
| Marie Jack | 6/10 | 5343 days | 1% |
| Catherine Clavel | 8/10 | 5353 days | 1% |
| helennz | 9/10 | 5360 days | 1% |
| Greg Kennedy | 9/10 | 5363 days | 1% |
| Heino keyssler | 10/10 | 5364 days | 1% |
| Florian Knoepfel | 6/10 | 5364 days | 1% |
| stevnba | 9/10 | 5391 days | 1% |
| varenaee | 10/10 | 5391 days | 1% |
| Robbertsen | 7/10 | 5398 days | 1% |
| mdarras | 8/10 | 5410 days | 1% |
| Sabrina Bazin | 10/10 | 5414 days | 1% |
| Dermot Bryne | 8/10 | 5429 days | 1% |
| woozie3 | 7/10 | 5528 days | 1% |
| DustyLaptop | 10/10 | 5589 days | 1% |
| Wight | 9/10 | 5648 days | 1% |
| Russ C | 8/10 | 5650 days | 1% |
| scottl | 10/10 | 5650 days | 1% |
| Peter Jackie | 9/10 | 5653 days | 1% |
| LauraN | 7/10 | 5667 days | 1% |
| JolondaR | 7/10 | 5668 days | 1% |
| Benzedi | 8/10 | 5668 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.12% |
| 9 | -0.14% |
| 10 | -0.15% |
| 11 | -0.17% |
| 12 | -0.18% |
| 13 | -0.20% |
| 14 | -0.21% |
| … | … |
Balancing Adjustment
1.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.