G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
120 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 30 |
|
25% |
9/10 | 41 |
|
34% |
8/10 | 23 |
|
19% |
7/10 | 8 |
|
7% |
6/10 | 5 |
|
4% |
5/10 | 4 |
|
3% |
4/10 | 1 |
|
1% |
3/10 | 6 |
|
5% |
2/10 | 1 |
|
1% |
1/10 | 1 |
|
1% |
82.00% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.00% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 11 |
|
24% |
9/10 | 15 |
|
33% |
8/10 | 10 |
|
22% |
7/10 | 3 |
|
7% |
6/10 | 1 |
|
2% |
5/10 | 2 |
|
4% |
4/10 | 1 |
|
2% |
3/10 | 2 |
|
4% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
86.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Sue Peggs | 9/10 | 35 days | 100% |
Anaïs | 9/10 | 66 days | 100% |
Aoife | 9/10 | 66 days | 100% |
KnP | 10/10 | 158 days | 100% |
Fabienne | 9/10 | 280 days | 96% |
Pauline | 7/10 | 309 days | 89% |
Wil | 8/10 | 371 days | 91% |
Chris Ellis | 3/10 | 371 days | 51% |
Eugenie van der Heijden | 8/10 | 401 days | 90% |
Christian Geiling | 10/10 | 432 days | 90% |
Marie Perret | 10/10 | 462 days | 89% |
Lachlan | 10/10 | 554 days | 83% |
DBennie | 8/10 | 585 days | 80% |
Pond | 8/10 | 585 days | 80% |
Miemil | 10/10 | 585 days | 81% |
Ross Moles | 9/10 | 615 days | 78% |
Charlie | 9/10 | 615 days | 78% |
Courtney Gearhart | 3/10 | 674 days | 41% |
Arie | 6/10 | 674 days | 64% |
Haze | 8/10 | 674 days | 73% |
Nicole | 9/10 | 736 days | 69% |
Amy Shoemake | 10/10 | 736 days | 70% |
Lara | 10/10 | 797 days | 64% |
Hannah and Matthew | 10/10 | 858 days | 59% |
Darrell | 10/10 | 1011 days | 43% |
AMR | 10/10 | 1101 days | 35% |
Emma | 10/10 | 1404 days | 15% |
Lisa | 2/10 | 1435 days | 6% |
Ying | 9/10 | 1557 days | 9% |
Liz Wade | 6/10 | 1770 days | 5% |
Niko Schachner | 10/10 | 1801 days | 5% |
Jenny | 9/10 | 1862 days | 5% |
Becca | 9/10 | 2015 days | 5% |
Margie | 8/10 | 2197 days | 4% |
Ella | 9/10 | 2411 days | 4% |
Bex & Jake | 9/10 | 2411 days | 4% |
JAMES FRANCO | 1/10 | 2441 days | 2% |
keyslayer | 5/10 | 2441 days | 3% |
Bailey Dunne | 10/10 | 2472 days | 4% |
Benn | 9/10 | 2472 days | 4% |
Patricia Stitchbury | 4/10 | 2499 days | 2% |
Eversons | 8/10 | 2500 days | 4% |
Keith Salway | 9/10 | 2511 days | 3% |
Jan Schreuder | 9/10 | 2513 days | 4% |
Kelly Zappia | 3/10 | 2630 days | 2% |
Madelyn Fagerman | 10/10 | 2793 days | 3% |
Maud Fredrikze | 9/10 | 2873 days | 3% |
Aimee Theobald | 10/10 | 2927 days | 3% |
Mallory Lopez | 8/10 | 3205 days | 2% |
Gabor Kabacs | 9/10 | 3213 days | 2% |
Sven Hasselberger | 8/10 | 3243 days | 2% |
Lesa Price | 8/10 | 3352 days | 2% |
Kate L | 10/10 | 3446 days | 2% |
Nyla and Alan Ramsay | 10/10 | 3567 days | 2% |
Isabel Seadon | 3/10 | 3590 days | 1% |
Jurgen Moors | 6/10 | 3612 days | 1% |
Stefanie Feldman | 7/10 | 3615 days | 1% |
Bert Snel | 7/10 | 3658 days | 1% |
David Cowling | 9/10 | 3677 days | 1% |
John K | 9/10 | 3688 days | 1% |
SUE COLEMAN | 8/10 | 3688 days | 1% |
Gillian Scott | 7/10 | 3931 days | 1% |
Andy Karl | 8/10 | 3992 days | 1% |
catherine welsh | 7/10 | 3992 days | 1% |
Paul Wood | 9/10 | 4023 days | 1% |
andrewmh | 9/10 | 4023 days | 1% |
Nigel & Annie Dale | 9/10 | 4053 days | 1% |
Kerri | 9/10 | 4114 days | 1% |
ozelmer | 6/10 | 4114 days | 0% |
Julian_ont | 10/10 | 4326 days | 0% |
Lis Bon | 8/10 | 4357 days | 0% |
Sandra and Thomas | 10/10 | 4376 days | 0% |
Jan | 9/10 | 4376 days | 0% |
Urs Kloter | 6/10 | 4379 days | 0% |
Joanna | 10/10 | 4394 days | 1% |
Esther Goh | 9/10 | 4602 days | 1% |
Moni01 | 5/10 | 4632 days | 1% |
Sander Heike | 7/10 | 4635 days | 1% |
Harald | 10/10 | 4672 days | 1% |
Inge & Erik | 9/10 | 4673 days | 1% |
Nicholas Prakenhammar | 8/10 | 4676 days | 1% |
Schertenleib | 9/10 | 4679 days | 1% |
Heewin Otten | 8/10 | 4685 days | 1% |
Rocco Christian | 9/10 | 4686 days | 1% |
mawueth | 9/10 | 4723 days | 1% |
Scott & Madeleine Bancroft | 10/10 | 4774 days | 1% |
Sid | 7/10 | 4784 days | 1% |
Res Kormann | 10/10 | 4987 days | 1% |
angillie | 9/10 | 4998 days | 1% |
Jon_and_Family | 9/10 | 4998 days | 1% |
Brian & Di | 9/10 | 5011 days | 1% |
Beat & Connie | 10/10 | 5023 days | 1% |
Jacob Nube | 8/10 | 5025 days | 1% |
Erland Ostberg | 3/10 | 5031 days | 0% |
Rolf Homeyer | 5/10 | 5048 days | 1% |
dollimyxture | 10/10 | 5119 days | 1% |
Marie | 9/10 | 5363 days | 1% |
Tony B | 5/10 | 5375 days | 1% |
Helen T | 9/10 | 5389 days | 1% |
Tony Geens | 8/10 | 5395 days | 1% |
Natalie & Simon King | 8/10 | 5397 days | 1% |
Henk | 7/10 | 5413 days | 1% |
Emily Walters | 9/10 | 5420 days | 1% |
Yvonne Ing | 9/10 | 5421 days | 1% |
Marian Demients-deJongh | 9/10 | 5435 days | 1% |
Hans Hoff | 9/10 | 5492 days | 1% |
Gina Swindells | 10/10 | 5495 days | 1% |
Katrin Wennin | 10/10 | 5495 days | 1% |
Flavia Mionelli | 10/10 | 5496 days | 1% |
Vicki Cashmore | 10/10 | 5496 days | 1% |
Sara Reekmans | 9/10 | 5507 days | 1% |
Kaye | 8/10 | 5728 days | 1% |
JanL | 10/10 | 5728 days | 1% |
ChrisD | 9/10 | 5744 days | 1% |
GingerPrince | 9/10 | 5762 days | 1% |
CarleyJ | 8/10 | 5762 days | 1% |
Steven | 8/10 | 5762 days | 1% |
RosC | 8/10 | 5763 days | 1% |
Frank | 8/10 | 5771 days | 1% |
Heath | 3/10 | 5773 days | 0% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.55% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 27 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
24 | -0.49% |
25 | -0.51% |
26 | -0.53% |
27 | -0.55% |
28 | -0.57% |
29 | -0.59% |
30 | -0.61% |
… | … |
1.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.