G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
120 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
25% |
| 9/10 | 41 |
|
34% |
| 8/10 | 23 |
|
19% |
| 7/10 | 8 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.00% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.00% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue Peggs | 9/10 | 47 days | 100% |
| Anaïs | 9/10 | 78 days | 100% |
| Aoife | 9/10 | 78 days | 100% |
| KnP | 10/10 | 170 days | 99% |
| Fabienne | 9/10 | 292 days | 95% |
| Pauline | 7/10 | 321 days | 89% |
| Wil | 8/10 | 383 days | 91% |
| Chris Ellis | 3/10 | 383 days | 50% |
| Eugenie van der Heijden | 8/10 | 413 days | 89% |
| Christian Geiling | 10/10 | 444 days | 90% |
| Marie Perret | 10/10 | 474 days | 88% |
| Lachlan | 10/10 | 566 days | 83% |
| DBennie | 8/10 | 597 days | 79% |
| Pond | 8/10 | 597 days | 79% |
| Miemil | 10/10 | 597 days | 81% |
| Ross Moles | 9/10 | 627 days | 78% |
| Charlie | 9/10 | 627 days | 78% |
| Courtney Gearhart | 3/10 | 686 days | 40% |
| Arie | 6/10 | 686 days | 64% |
| Haze | 8/10 | 686 days | 73% |
| Nicole | 9/10 | 748 days | 68% |
| Amy Shoemake | 10/10 | 748 days | 69% |
| Lara | 10/10 | 809 days | 63% |
| Hannah and Matthew | 10/10 | 870 days | 57% |
| Darrell | 10/10 | 1023 days | 42% |
| AMR | 10/10 | 1113 days | 34% |
| Emma | 10/10 | 1416 days | 15% |
| Lisa | 2/10 | 1447 days | 6% |
| Ying | 9/10 | 1569 days | 9% |
| Liz Wade | 6/10 | 1781 days | 4% |
| Niko Schachner | 10/10 | 1812 days | 5% |
| Jenny | 9/10 | 1874 days | 5% |
| Becca | 9/10 | 2027 days | 5% |
| Margie | 8/10 | 2209 days | 4% |
| Ella | 9/10 | 2423 days | 4% |
| Bex & Jake | 9/10 | 2423 days | 4% |
| JAMES FRANCO | 1/10 | 2453 days | 2% |
| keyslayer | 5/10 | 2453 days | 3% |
| Bailey Dunne | 10/10 | 2484 days | 4% |
| Benn | 9/10 | 2484 days | 4% |
| Patricia Stitchbury | 4/10 | 2511 days | 2% |
| Eversons | 8/10 | 2512 days | 4% |
| Keith Salway | 9/10 | 2523 days | 3% |
| Jan Schreuder | 9/10 | 2525 days | 4% |
| Kelly Zappia | 3/10 | 2642 days | 2% |
| Madelyn Fagerman | 10/10 | 2805 days | 3% |
| Maud Fredrikze | 9/10 | 2885 days | 3% |
| Aimee Theobald | 10/10 | 2938 days | 3% |
| Mallory Lopez | 8/10 | 3217 days | 2% |
| Gabor Kabacs | 9/10 | 3225 days | 2% |
| Sven Hasselberger | 8/10 | 3255 days | 2% |
| Lesa Price | 8/10 | 3364 days | 2% |
| Kate L | 10/10 | 3457 days | 2% |
| Nyla and Alan Ramsay | 10/10 | 3579 days | 2% |
| Isabel Seadon | 3/10 | 3602 days | 1% |
| Jurgen Moors | 6/10 | 3624 days | 1% |
| Stefanie Feldman | 7/10 | 3627 days | 1% |
| Bert Snel | 7/10 | 3669 days | 1% |
| David Cowling | 9/10 | 3689 days | 1% |
| John K | 9/10 | 3699 days | 1% |
| SUE COLEMAN | 8/10 | 3699 days | 1% |
| Gillian Scott | 7/10 | 3943 days | 1% |
| Andy Karl | 8/10 | 4004 days | 1% |
| catherine welsh | 7/10 | 4004 days | 1% |
| Paul Wood | 9/10 | 4035 days | 1% |
| andrewmh | 9/10 | 4035 days | 1% |
| Nigel & Annie Dale | 9/10 | 4065 days | 1% |
| Kerri | 9/10 | 4126 days | 0% |
| ozelmer | 6/10 | 4126 days | 0% |
| Julian_ont | 10/10 | 4338 days | 0% |
| Lis Bon | 8/10 | 4369 days | 0% |
| Sandra and Thomas | 10/10 | 4388 days | 1% |
| Jan | 9/10 | 4388 days | 1% |
| Urs Kloter | 6/10 | 4391 days | 1% |
| Joanna | 10/10 | 4406 days | 1% |
| Esther Goh | 9/10 | 4614 days | 1% |
| Moni01 | 5/10 | 4644 days | 1% |
| Sander Heike | 7/10 | 4647 days | 1% |
| Harald | 10/10 | 4684 days | 1% |
| Inge & Erik | 9/10 | 4685 days | 1% |
| Nicholas Prakenhammar | 8/10 | 4688 days | 1% |
| Schertenleib | 9/10 | 4691 days | 1% |
| Heewin Otten | 8/10 | 4697 days | 1% |
| Rocco Christian | 9/10 | 4698 days | 1% |
| mawueth | 9/10 | 4735 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 4786 days | 1% |
| Sid | 7/10 | 4796 days | 1% |
| Res Kormann | 10/10 | 4999 days | 1% |
| angillie | 9/10 | 5010 days | 1% |
| Jon_and_Family | 9/10 | 5010 days | 1% |
| Brian & Di | 9/10 | 5023 days | 1% |
| Beat & Connie | 10/10 | 5035 days | 1% |
| Jacob Nube | 8/10 | 5037 days | 1% |
| Erland Ostberg | 3/10 | 5043 days | 0% |
| Rolf Homeyer | 5/10 | 5060 days | 1% |
| dollimyxture | 10/10 | 5131 days | 1% |
| Marie | 9/10 | 5375 days | 1% |
| Tony B | 5/10 | 5387 days | 1% |
| Helen T | 9/10 | 5401 days | 1% |
| Tony Geens | 8/10 | 5407 days | 1% |
| Natalie & Simon King | 8/10 | 5409 days | 1% |
| Henk | 7/10 | 5425 days | 1% |
| Emily Walters | 9/10 | 5432 days | 1% |
| Yvonne Ing | 9/10 | 5433 days | 1% |
| Marian Demients-deJongh | 9/10 | 5447 days | 1% |
| Hans Hoff | 9/10 | 5504 days | 1% |
| Gina Swindells | 10/10 | 5507 days | 1% |
| Katrin Wennin | 10/10 | 5507 days | 1% |
| Flavia Mionelli | 10/10 | 5508 days | 1% |
| Vicki Cashmore | 10/10 | 5508 days | 1% |
| Sara Reekmans | 9/10 | 5519 days | 1% |
| Kaye | 8/10 | 5740 days | 1% |
| JanL | 10/10 | 5740 days | 1% |
| ChrisD | 9/10 | 5756 days | 1% |
| GingerPrince | 9/10 | 5774 days | 1% |
| CarleyJ | 8/10 | 5774 days | 1% |
| Steven | 8/10 | 5774 days | 1% |
| RosC | 8/10 | 5775 days | 1% |
| Frank | 8/10 | 5783 days | 1% |
| Heath | 3/10 | 5785 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.79% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 39 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| … | … |
Balancing Adjustment
1.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.