G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
122 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 126 reviews. There are 122 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 31 |
|
25% |
9/10 | 41 |
|
34% |
8/10 | 24 |
|
20% |
7/10 | 8 |
|
7% |
6/10 | 5 |
|
4% |
5/10 | 4 |
|
3% |
4/10 | 1 |
|
1% |
3/10 | 6 |
|
5% |
2/10 | 1 |
|
1% |
1/10 | 1 |
|
1% |
82.13% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.13% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 11 |
|
24% |
9/10 | 15 |
|
33% |
8/10 | 10 |
|
22% |
7/10 | 3 |
|
7% |
6/10 | 1 |
|
2% |
5/10 | 2 |
|
4% |
4/10 | 1 |
|
2% |
3/10 | 2 |
|
4% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
86.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Dora | 10/10 | 21 days | 100% |
Bailey Adamo | 8/10 | 83 days | 98% |
Sue Peggs | 9/10 | 113 days | 98% |
Anaïs | 9/10 | 144 days | 98% |
Aoife | 9/10 | 144 days | 98% |
KnP | 10/10 | 236 days | 97% |
Fabienne | 9/10 | 358 days | 92% |
Pauline | 7/10 | 387 days | 85% |
Wil | 8/10 | 449 days | 87% |
Chris Ellis | 3/10 | 449 days | 48% |
Eugenie van der Heijden | 8/10 | 479 days | 85% |
Christian Geiling | 10/10 | 510 days | 85% |
Marie Perret | 10/10 | 540 days | 83% |
Lachlan | 10/10 | 632 days | 77% |
DBennie | 8/10 | 663 days | 73% |
Pond | 8/10 | 663 days | 73% |
Miemil | 10/10 | 663 days | 75% |
Ross Moles | 9/10 | 693 days | 72% |
Charlie | 9/10 | 693 days | 72% |
Courtney Gearhart | 3/10 | 752 days | 37% |
Arie | 6/10 | 752 days | 58% |
Haze | 8/10 | 752 days | 66% |
Nicole | 9/10 | 814 days | 61% |
Amy Shoemake | 10/10 | 814 days | 62% |
Lara | 10/10 | 875 days | 56% |
Hannah and Matthew | 10/10 | 936 days | 50% |
Darrell | 10/10 | 1089 days | 36% |
AMR | 10/10 | 1179 days | 29% |
Emma | 10/10 | 1482 days | 11% |
Lisa | 2/10 | 1513 days | 5% |
Ying | 9/10 | 1635 days | 7% |
Liz Wade | 6/10 | 1848 days | 4% |
Niko Schachner | 10/10 | 1879 days | 5% |
Jenny | 9/10 | 1940 days | 4% |
Becca | 9/10 | 2093 days | 4% |
Margie | 8/10 | 2275 days | 4% |
Ella | 9/10 | 2489 days | 3% |
Bex & Jake | 9/10 | 2489 days | 3% |
JAMES FRANCO | 1/10 | 2519 days | 1% |
keyslayer | 5/10 | 2519 days | 2% |
Bailey Dunne | 10/10 | 2550 days | 3% |
Benn | 9/10 | 2550 days | 3% |
Patricia Stitchbury | 4/10 | 2577 days | 2% |
Eversons | 8/10 | 2578 days | 3% |
Keith Salway | 9/10 | 2589 days | 3% |
Jan Schreuder | 9/10 | 2591 days | 3% |
Kelly Zappia | 3/10 | 2708 days | 1% |
Madelyn Fagerman | 10/10 | 2871 days | 3% |
Maud Fredrikze | 9/10 | 2951 days | 2% |
Aimee Theobald | 10/10 | 3005 days | 2% |
Mallory Lopez | 8/10 | 3283 days | 2% |
Gabor Kabacs | 9/10 | 3291 days | 2% |
Sven Hasselberger | 8/10 | 3321 days | 2% |
Lesa Price | 8/10 | 3430 days | 2% |
Kate L | 10/10 | 3524 days | 1% |
Nyla and Alan Ramsay | 10/10 | 3645 days | 1% |
Isabel Seadon | 3/10 | 3668 days | 0% |
Jurgen Moors | 6/10 | 3690 days | 1% |
Stefanie Feldman | 7/10 | 3693 days | 1% |
Bert Snel | 7/10 | 3736 days | 1% |
David Cowling | 9/10 | 3755 days | 1% |
John K | 9/10 | 3766 days | 1% |
SUE COLEMAN | 8/10 | 3766 days | 1% |
Gillian Scott | 7/10 | 4009 days | 0% |
Andy Karl | 8/10 | 4070 days | 0% |
catherine welsh | 7/10 | 4070 days | 0% |
Paul Wood | 9/10 | 4101 days | 0% |
andrewmh | 9/10 | 4101 days | 0% |
Nigel & Annie Dale | 9/10 | 4131 days | 0% |
Kerri | 9/10 | 4192 days | 0% |
ozelmer | 6/10 | 4192 days | 0% |
Julian_ont | 10/10 | 4404 days | 1% |
Lis Bon | 8/10 | 4435 days | 1% |
Sandra and Thomas | 10/10 | 4454 days | 1% |
Jan | 9/10 | 4454 days | 1% |
Urs Kloter | 6/10 | 4457 days | 0% |
Joanna | 10/10 | 4472 days | 1% |
Esther Goh | 9/10 | 4680 days | 1% |
Moni01 | 5/10 | 4710 days | 0% |
Sander Heike | 7/10 | 4713 days | 1% |
Harald | 10/10 | 4750 days | 1% |
Inge & Erik | 9/10 | 4751 days | 1% |
Nicholas Prakenhammar | 8/10 | 4754 days | 1% |
Schertenleib | 9/10 | 4757 days | 1% |
Heewin Otten | 8/10 | 4763 days | 1% |
Rocco Christian | 9/10 | 4764 days | 1% |
mawueth | 9/10 | 4801 days | 1% |
Scott & Madeleine Bancroft | 10/10 | 4852 days | 1% |
Sid | 7/10 | 4862 days | 1% |
Res Kormann | 10/10 | 5065 days | 1% |
angillie | 9/10 | 5076 days | 1% |
Jon_and_Family | 9/10 | 5076 days | 1% |
Brian & Di | 9/10 | 5089 days | 1% |
Beat & Connie | 10/10 | 5101 days | 1% |
Jacob Nube | 8/10 | 5103 days | 1% |
Erland Ostberg | 3/10 | 5109 days | 0% |
Rolf Homeyer | 5/10 | 5126 days | 0% |
dollimyxture | 10/10 | 5197 days | 1% |
Marie | 9/10 | 5441 days | 1% |
Tony B | 5/10 | 5453 days | 0% |
Helen T | 9/10 | 5467 days | 1% |
Tony Geens | 8/10 | 5473 days | 1% |
Natalie & Simon King | 8/10 | 5475 days | 1% |
Henk | 7/10 | 5491 days | 1% |
Emily Walters | 9/10 | 5498 days | 1% |
Yvonne Ing | 9/10 | 5499 days | 1% |
Marian Demients-deJongh | 9/10 | 5513 days | 1% |
Hans Hoff | 9/10 | 5570 days | 1% |
Gina Swindells | 10/10 | 5573 days | 1% |
Katrin Wennin | 10/10 | 5573 days | 1% |
Flavia Mionelli | 10/10 | 5574 days | 1% |
Vicki Cashmore | 10/10 | 5574 days | 1% |
Sara Reekmans | 9/10 | 5585 days | 1% |
Kaye | 8/10 | 5806 days | 1% |
JanL | 10/10 | 5806 days | 1% |
ChrisD | 9/10 | 5822 days | 1% |
GingerPrince | 9/10 | 5840 days | 1% |
CarleyJ | 8/10 | 5840 days | 1% |
Steven | 8/10 | 5840 days | 1% |
RosC | 8/10 | 5841 days | 1% |
Frank | 8/10 | 5849 days | 1% |
Heath | 3/10 | 5851 days | 0% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 15 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
12 | -0.25% |
13 | -0.27% |
14 | -0.29% |
15 | -0.31% |
16 | -0.33% |
17 | -0.35% |
18 | -0.37% |
… | … |
1.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.