G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
164 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 167 reviews. There are 164 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.84% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.84% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| GeorgeX | 8/10 | 21 days | 100% |
| Emma | 10/10 | 265 days | 98% |
| June Cormack | 7/10 | 417 days | 86% |
| Silene.arvinberod@gmail.com | 3/10 | 417 days | 50% |
| Anthony V | 9/10 | 662 days | 76% |
| Or | 10/10 | 690 days | 74% |
| Esther Lijesen | 5/10 | 690 days | 57% |
| V L Nelson | 9/10 | 721 days | 71% |
| RR | 8/10 | 752 days | 68% |
| AMR | 10/10 | 1086 days | 37% |
| Tash and Liam | 10/10 | 1392 days | 16% |
| Marn | 10/10 | 1392 days | 16% |
| Ying | 9/10 | 1512 days | 11% |
| Anna Swain | 9/10 | 1665 days | 7% |
| Justin | 9/10 | 1757 days | 5% |
| Ju | 9/10 | 1786 days | 5% |
| Pateke | 10/10 | 1817 days | 5% |
| Timothy Davies | 10/10 | 1878 days | 5% |
| Hclare | 10/10 | 1909 days | 5% |
| ScoutnIndi | 10/10 | 2031 days | 5% |
| Kate | 9/10 | 2062 days | 5% |
| Chelle | 10/10 | 2151 days | 4% |
| Dlg | 3/10 | 2182 days | 2% |
| Raphaele | 7/10 | 2213 days | 4% |
| Sunny | 9/10 | 2243 days | 4% |
| CJC | 10/10 | 2243 days | 4% |
| Angela | 9/10 | 2274 days | 4% |
| Daphne H | 9/10 | 2304 days | 4% |
| Pete | 10/10 | 2304 days | 4% |
| Mr&MrsGnu | 10/10 | 2427 days | 4% |
| WeiQiang Ng | 10/10 | 2427 days | 4% |
| Roth Nicks | 1/10 | 2427 days | 2% |
| BM | 6/10 | 2457 days | 3% |
| Michael McMahon | 10/10 | 2457 days | 4% |
| Graeme | 4/10 | 2457 days | 2% |
| wanchai anantikulchai | 5/10 | 2457 days | 3% |
| Will | 7/10 | 2488 days | 4% |
| Michael Stützle | 9/10 | 2488 days | 4% |
| Shira LA | 8/10 | 2516 days | 4% |
| Eversons | 6/10 | 2547 days | 3% |
| Audrey Wong | 10/10 | 2555 days | 4% |
| Katrina | 8/10 | 2577 days | 4% |
| Paul and Paula | 7/10 | 2583 days | 3% |
| Nadene Wheatley | 7/10 | 2604 days | 3% |
| Pam Rule | 10/10 | 2635 days | 3% |
| Jo Jardine | 10/10 | 2685 days | 3% |
| Laureen Trainer | 8/10 | 2776 days | 3% |
| Brett King | 8/10 | 2791 days | 3% |
| Belinda Clarke | 8/10 | 2826 days | 3% |
| P Stiller-Johnson | 10/10 | 2829 days | 3% |
| Kenny Werink | 1/10 | 2831 days | 1% |
| Sylvie Meganck | 6/10 | 2852 days | 3% |
| Jesse Kruithoed | 9/10 | 2862 days | 3% |
| Jude Ong | 10/10 | 2972 days | 3% |
| James Richmond | 3/10 | 2986 days | 2% |
| Mike Guest | 10/10 | 2992 days | 3% |
| Amy Yates | 9/10 | 3031 days | 3% |
| Shelley Hancox | 9/10 | 3081 days | 3% |
| Liz Cave | 10/10 | 3086 days | 3% |
| Jessica Stokes | 10/10 | 3087 days | 3% |
| Marene Fu | 10/10 | 3129 days | 2% |
| María del Carmen Escandell | 9/10 | 3150 days | 2% |
| Estelle Daniel | 10/10 | 3220 days | 2% |
| Staffan Johansson | 8/10 | 3229 days | 2% |
| Glinys Weller | 8/10 | 3264 days | 2% |
| Allyson Taylor | 7/10 | 3577 days | 1% |
| Alistair Millward | 9/10 | 3580 days | 2% |
| Nurlaily Abu Bakar | 7/10 | 3583 days | 1% |
| Andrew Cruickshank | 10/10 | 3583 days | 2% |
| Jess Rose | 9/10 | 3611 days | 2% |
| Silke | 7/10 | 3625 days | 1% |
| Syed Riyazuddin | 7/10 | 3703 days | 1% |
| Andrew Kermode | 10/10 | 3827 days | 1% |
| Fabian Rodriguez | 10/10 | 3857 days | 1% |
| Patricia Revel | 8/10 | 3919 days | 1% |
| Matt Weston | 7/10 | 3932 days | 1% |
| David Spindler | 7/10 | 3949 days | 1% |
| Daniel Robledo | 7/10 | 3950 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 3950 days | 1% |
| Frank Jensen | 9/10 | 3964 days | 1% |
| Matusala Habtemariam | 9/10 | 3973 days | 1% |
| Joy Lambez | 10/10 | 3974 days | 1% |
| Michael Sheridan | 9/10 | 3989 days | 1% |
| Ariadna & Omer | 7/10 | 4039 days | 1% |
| andrewmh | 9/10 | 4039 days | 1% |
| Alex | 1/10 | 4192 days | 0% |
| Grantygrant | 7/10 | 4283 days | 0% |
| Raelene Vine | 8/10 | 4314 days | 0% |
| doepie277 | 7/10 | 4373 days | 0% |
| Hanneke P | 8/10 | 4373 days | 0% |
| Karin Genyn | 10/10 | 4390 days | 1% |
| Stephanie Levepue | 8/10 | 4408 days | 1% |
| Oliver Kalmbach | 3/10 | 4413 days | 1% |
| Nicholas I Allen | 10/10 | 4434 days | 1% |
| David | 10/10 | 4434 days | 1% |
| Cathyd07 | 10/10 | 4495 days | 1% |
| Tjw | 9/10 | 4557 days | 1% |
| sueadegizmo | 9/10 | 4587 days | 1% |
| Christina Bruellhardt | 10/10 | 4661 days | 1% |
| Andreas Schacke | 5/10 | 4664 days | 1% |
| M Robinson | 10/10 | 4675 days | 1% |
| Volker | 9/10 | 4688 days | 1% |
| Sabine & Stefan | 10/10 | 4692 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4695 days | 1% |
| Horst Langstein | 8/10 | 4701 days | 1% |
| jeanolivier3 | 1/10 | 4708 days | 0% |
| CMJ | 9/10 | 4739 days | 1% |
| Ray Coombe | 10/10 | 4782 days | 1% |
| neilqecosse | 9/10 | 4800 days | 1% |
| qofd | 9/10 | 4984 days | 1% |
| Sean Brownell | 9/10 | 5014 days | 1% |
| Prideaux | 8/10 | 5024 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5024 days | 1% |
| Chris Forrest | 9/10 | 5024 days | 1% |
| Hanggi | 10/10 | 5025 days | 1% |
| Ray Banham | 10/10 | 5025 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5029 days | 1% |
| Coral Last | 7/10 | 5031 days | 1% |
| T Lipscombe | 9/10 | 5037 days | 1% |
| Tricia Goggin | 9/10 | 5037 days | 1% |
| Mannebach & Siejert | 8/10 | 5042 days | 1% |
| Caroline Sheridan | 10/10 | 5049 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5055 days | 1% |
| Andy | 9/10 | 5060 days | 1% |
| Maite Severins | 8/10 | 5064 days | 1% |
| Derek Archibald | 8/10 | 5066 days | 1% |
| Leslie Aldridge | 7/10 | 5066 days | 1% |
| Ewald Waldner | 9/10 | 5069 days | 1% |
| Augelika Berugard | 7/10 | 5072 days | 1% |
| Versteeg | 9/10 | 5331 days | 1% |
| nuwee | 10/10 | 5379 days | 1% |
| Stephen M | 9/10 | 5391 days | 1% |
| s_butler | 10/10 | 5398 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5398 days | 1% |
| Benedict Fluthman | 8/10 | 5400 days | 1% |
| Ingrid Zell | 9/10 | 5401 days | 1% |
| Westermann | 10/10 | 5401 days | 1% |
| Peter G | 8/10 | 5404 days | 1% |
| Ian Watson | 10/10 | 5411 days | 1% |
| Jackie | 8/10 | 5429 days | 1% |
| Schygulla | 9/10 | 5430 days | 1% |
| Lasse Olesen | 8/10 | 5431 days | 1% |
| Sinjc Grude | 8/10 | 5435 days | 1% |
| Frances Hay | 8/10 | 5437 days | 1% |
| Diane Chapple | 8/10 | 5437 days | 1% |
| Anne Fri | 10/10 | 5437 days | 1% |
| nigelst | 9/10 | 5444 days | 1% |
| Stephanie K | 8/10 | 5451 days | 1% |
| Jennifer Templeton | 8/10 | 5455 days | 1% |
| Susi Schoetzler | 9/10 | 5458 days | 1% |
| sophiep | 9/10 | 5484 days | 1% |
| simonbo | 9/10 | 5484 days | 1% |
| tanh | 9/10 | 5485 days | 1% |
| marijad | 10/10 | 5488 days | 1% |
| alasiac | 10/10 | 5500 days | 1% |
| Eimear Doyle | 8/10 | 5512 days | 1% |
| X Neils | 7/10 | 5522 days | 1% |
| hellami | 9/10 | 5530 days | 1% |
| SandyS | 10/10 | 5622 days | 1% |
| Andrea | 9/10 | 5664 days | 1% |
| SSheil | 9/10 | 5732 days | 1% |
| JohannaB | 9/10 | 5763 days | 1% |
| Dirk | 9/10 | 5787 days | 1% |
| Doll | 9/10 | 5791 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 17 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| … | … |
Balancing Adjustment
2.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.