G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 339 days | 56% |
| GeorgeX | 8/10 | 370 days | 100% |
| Emma | 10/10 | 614 days | 87% |
| June Cormack | 7/10 | 766 days | 68% |
| Silene.arvinberod@gmail.com | 3/10 | 766 days | 40% |
| Anthony V | 9/10 | 1011 days | 47% |
| Or | 10/10 | 1039 days | 44% |
| Esther Lijesen | 5/10 | 1039 days | 34% |
| V L Nelson | 9/10 | 1070 days | 41% |
| RR | 8/10 | 1101 days | 38% |
| AMR | 10/10 | 1435 days | 15% |
| Tash and Liam | 10/10 | 1741 days | 6% |
| Marn | 10/10 | 1741 days | 6% |
| Ying | 9/10 | 1861 days | 5% |
| Anna Swain | 9/10 | 2014 days | 5% |
| Justin | 9/10 | 2106 days | 5% |
| Ju | 9/10 | 2135 days | 5% |
| Pateke | 10/10 | 2166 days | 5% |
| Timothy Davies | 10/10 | 2227 days | 5% |
| Hclare | 10/10 | 2258 days | 5% |
| ScoutnIndi | 10/10 | 2380 days | 4% |
| Kate | 9/10 | 2411 days | 4% |
| Chelle | 10/10 | 2500 days | 4% |
| Dlg | 3/10 | 2531 days | 2% |
| Raphaele | 7/10 | 2562 days | 4% |
| Sunny | 9/10 | 2592 days | 4% |
| CJC | 10/10 | 2592 days | 4% |
| Angela | 9/10 | 2623 days | 4% |
| Daphne H | 9/10 | 2653 days | 4% |
| Pete | 10/10 | 2653 days | 4% |
| Mr&MrsGnu | 10/10 | 2776 days | 3% |
| WeiQiang Ng | 10/10 | 2776 days | 3% |
| Roth Nicks | 1/10 | 2776 days | 1% |
| BM | 6/10 | 2806 days | 3% |
| Michael McMahon | 10/10 | 2806 days | 3% |
| Graeme | 4/10 | 2806 days | 2% |
| wanchai anantikulchai | 5/10 | 2806 days | 3% |
| Will | 7/10 | 2837 days | 3% |
| Michael Stützle | 9/10 | 2837 days | 3% |
| Shira LA | 8/10 | 2865 days | 3% |
| Eversons | 6/10 | 2896 days | 3% |
| Audrey Wong | 10/10 | 2904 days | 3% |
| Katrina | 8/10 | 2926 days | 3% |
| Paul and Paula | 7/10 | 2932 days | 3% |
| Nadene Wheatley | 7/10 | 2953 days | 3% |
| Pam Rule | 10/10 | 2984 days | 3% |
| Jo Jardine | 10/10 | 3034 days | 3% |
| Laureen Trainer | 8/10 | 3125 days | 3% |
| Brett King | 8/10 | 3140 days | 3% |
| Belinda Clarke | 8/10 | 3175 days | 2% |
| P Stiller-Johnson | 10/10 | 3178 days | 3% |
| Kenny Werink | 1/10 | 3180 days | 1% |
| Sylvie Meganck | 6/10 | 3201 days | 2% |
| Jesse Kruithoed | 9/10 | 3211 days | 2% |
| Jude Ong | 10/10 | 3321 days | 2% |
| James Richmond | 3/10 | 3335 days | 1% |
| Mike Guest | 10/10 | 3341 days | 2% |
| Amy Yates | 9/10 | 3380 days | 2% |
| Shelley Hancox | 9/10 | 3430 days | 2% |
| Liz Cave | 10/10 | 3435 days | 2% |
| Jessica Stokes | 10/10 | 3436 days | 2% |
| Marene Fu | 10/10 | 3478 days | 2% |
| María del Carmen Escandell | 9/10 | 3499 days | 2% |
| Estelle Daniel | 10/10 | 3569 days | 2% |
| Staffan Johansson | 8/10 | 3578 days | 2% |
| Glinys Weller | 8/10 | 3613 days | 2% |
| Allyson Taylor | 7/10 | 3926 days | 1% |
| Alistair Millward | 9/10 | 3929 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3932 days | 1% |
| Andrew Cruickshank | 10/10 | 3932 days | 1% |
| Jess Rose | 9/10 | 3960 days | 1% |
| Silke | 7/10 | 3974 days | 1% |
| Syed Riyazuddin | 7/10 | 4052 days | 1% |
| Andrew Kermode | 10/10 | 4176 days | 0% |
| Fabian Rodriguez | 10/10 | 4206 days | 0% |
| Patricia Revel | 8/10 | 4268 days | 0% |
| Matt Weston | 7/10 | 4281 days | 0% |
| David Spindler | 7/10 | 4298 days | 0% |
| Daniel Robledo | 7/10 | 4299 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4299 days | 0% |
| Frank Jensen | 9/10 | 4313 days | 0% |
| Matusala Habtemariam | 9/10 | 4322 days | 0% |
| Joy Lambez | 10/10 | 4323 days | 0% |
| Michael Sheridan | 9/10 | 4338 days | 0% |
| Ariadna & Omer | 7/10 | 4388 days | 1% |
| andrewmh | 9/10 | 4388 days | 1% |
| Alex | 1/10 | 4541 days | 0% |
| Grantygrant | 7/10 | 4632 days | 1% |
| Raelene Vine | 8/10 | 4663 days | 1% |
| doepie277 | 7/10 | 4722 days | 1% |
| Hanneke P | 8/10 | 4722 days | 1% |
| Karin Genyn | 10/10 | 4739 days | 1% |
| Stephanie Levepue | 8/10 | 4757 days | 1% |
| Oliver Kalmbach | 3/10 | 4762 days | 1% |
| Nicholas I Allen | 10/10 | 4783 days | 1% |
| David | 10/10 | 4783 days | 1% |
| Cathyd07 | 10/10 | 4844 days | 1% |
| Tjw | 9/10 | 4906 days | 1% |
| sueadegizmo | 9/10 | 4936 days | 1% |
| Christina Bruellhardt | 10/10 | 5010 days | 1% |
| Andreas Schacke | 5/10 | 5013 days | 1% |
| M Robinson | 10/10 | 5024 days | 1% |
| Volker | 9/10 | 5037 days | 1% |
| Sabine & Stefan | 10/10 | 5041 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5044 days | 1% |
| Horst Langstein | 8/10 | 5050 days | 1% |
| jeanolivier3 | 1/10 | 5057 days | 0% |
| CMJ | 9/10 | 5088 days | 1% |
| Ray Coombe | 10/10 | 5131 days | 1% |
| neilqecosse | 9/10 | 5149 days | 1% |
| qofd | 9/10 | 5333 days | 1% |
| Sean Brownell | 9/10 | 5363 days | 1% |
| Prideaux | 8/10 | 5373 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5373 days | 1% |
| Chris Forrest | 9/10 | 5373 days | 1% |
| Hanggi | 10/10 | 5374 days | 1% |
| Ray Banham | 10/10 | 5374 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5378 days | 1% |
| Coral Last | 7/10 | 5380 days | 1% |
| T Lipscombe | 9/10 | 5386 days | 1% |
| Tricia Goggin | 9/10 | 5386 days | 1% |
| Mannebach & Siejert | 8/10 | 5391 days | 1% |
| Caroline Sheridan | 10/10 | 5398 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5404 days | 1% |
| Andy | 9/10 | 5409 days | 1% |
| Maite Severins | 8/10 | 5413 days | 1% |
| Derek Archibald | 8/10 | 5415 days | 1% |
| Leslie Aldridge | 7/10 | 5415 days | 1% |
| Ewald Waldner | 9/10 | 5418 days | 1% |
| Augelika Berugard | 7/10 | 5421 days | 1% |
| Versteeg | 9/10 | 5680 days | 1% |
| nuwee | 10/10 | 5728 days | 1% |
| Stephen M | 9/10 | 5740 days | 1% |
| s_butler | 10/10 | 5747 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5747 days | 1% |
| Benedict Fluthman | 8/10 | 5749 days | 1% |
| Ingrid Zell | 9/10 | 5750 days | 1% |
| Westermann | 10/10 | 5750 days | 1% |
| Peter G | 8/10 | 5753 days | 1% |
| Ian Watson | 10/10 | 5760 days | 1% |
| Jackie | 8/10 | 5778 days | 1% |
| Schygulla | 9/10 | 5779 days | 1% |
| Lasse Olesen | 8/10 | 5780 days | 1% |
| Sinjc Grude | 8/10 | 5784 days | 1% |
| Frances Hay | 8/10 | 5786 days | 1% |
| Diane Chapple | 8/10 | 5786 days | 1% |
| Anne Fri | 10/10 | 5786 days | 1% |
| nigelst | 9/10 | 5793 days | 1% |
| Stephanie K | 8/10 | 5800 days | 1% |
| Jennifer Templeton | 8/10 | 5804 days | 1% |
| Susi Schoetzler | 9/10 | 5807 days | 1% |
| sophiep | 9/10 | 5833 days | 1% |
| simonbo | 9/10 | 5833 days | 1% |
| tanh | 9/10 | 5834 days | 1% |
| marijad | 10/10 | 5837 days | 1% |
| alasiac | 10/10 | 5849 days | 1% |
| Eimear Doyle | 8/10 | 5861 days | 1% |
| X Neils | 7/10 | 5871 days | 1% |
| hellami | 9/10 | 5879 days | 1% |
| SandyS | 10/10 | 5971 days | 1% |
| Andrea | 9/10 | 6013 days | 1% |
| SSheil | 9/10 | 6081 days | 1% |
| JohannaB | 9/10 | 6112 days | 1% |
| Dirk | 9/10 | 6136 days | 1% |
| Doll | 9/10 | 6140 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.