Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 86 days | 56% |
| GeorgeX | 8/10 | 117 days | 100% |
| Emma | 10/10 | 361 days | 95% |
| June Cormack | 7/10 | 513 days | 81% |
| Silene.arvinberod@gmail.com | 3/10 | 513 days | 48% |
| Anthony V | 9/10 | 758 days | 68% |
| Or | 10/10 | 786 days | 67% |
| Esther Lijesen | 5/10 | 786 days | 51% |
| V L Nelson | 9/10 | 817 days | 63% |
| RR | 8/10 | 848 days | 59% |
| AMR | 10/10 | 1182 days | 29% |
| Tash and Liam | 10/10 | 1488 days | 12% |
| Marn | 10/10 | 1488 days | 12% |
| Ying | 9/10 | 1608 days | 8% |
| Anna Swain | 9/10 | 1761 days | 5% |
| Justin | 9/10 | 1853 days | 5% |
| Ju | 9/10 | 1882 days | 5% |
| Pateke | 10/10 | 1913 days | 5% |
| Timothy Davies | 10/10 | 1974 days | 5% |
| Hclare | 10/10 | 2005 days | 5% |
| ScoutnIndi | 10/10 | 2127 days | 5% |
| Kate | 9/10 | 2158 days | 4% |
| Chelle | 10/10 | 2247 days | 4% |
| Dlg | 3/10 | 2278 days | 2% |
| Raphaele | 7/10 | 2309 days | 4% |
| Sunny | 9/10 | 2339 days | 4% |
| CJC | 10/10 | 2339 days | 4% |
| Angela | 9/10 | 2370 days | 4% |
| Daphne H | 9/10 | 2400 days | 4% |
| Pete | 10/10 | 2400 days | 4% |
| Mr&MrsGnu | 10/10 | 2523 days | 4% |
| WeiQiang Ng | 10/10 | 2523 days | 4% |
| Roth Nicks | 1/10 | 2523 days | 2% |
| BM | 6/10 | 2553 days | 3% |
| Michael McMahon | 10/10 | 2553 days | 4% |
| Graeme | 4/10 | 2553 days | 2% |
| wanchai anantikulchai | 5/10 | 2553 days | 3% |
| Will | 7/10 | 2584 days | 3% |
| Michael Stützle | 9/10 | 2584 days | 4% |
| Shira LA | 8/10 | 2612 days | 3% |
| Eversons | 6/10 | 2643 days | 3% |
| Audrey Wong | 10/10 | 2651 days | 3% |
| Katrina | 8/10 | 2673 days | 3% |
| Paul and Paula | 7/10 | 2679 days | 3% |
| Nadene Wheatley | 7/10 | 2700 days | 3% |
| Pam Rule | 10/10 | 2731 days | 3% |
| Jo Jardine | 10/10 | 2781 days | 3% |
| Laureen Trainer | 8/10 | 2872 days | 3% |
| Brett King | 8/10 | 2887 days | 3% |
| Belinda Clarke | 8/10 | 2922 days | 3% |
| P Stiller-Johnson | 10/10 | 2925 days | 3% |
| Kenny Werink | 1/10 | 2927 days | 1% |
| Sylvie Meganck | 6/10 | 2948 days | 2% |
| Jesse Kruithoed | 9/10 | 2958 days | 3% |
| Jude Ong | 10/10 | 3068 days | 3% |
| James Richmond | 3/10 | 3082 days | 1% |
| Mike Guest | 10/10 | 3088 days | 3% |
| Amy Yates | 9/10 | 3127 days | 2% |
| Shelley Hancox | 9/10 | 3177 days | 2% |
| Liz Cave | 10/10 | 3182 days | 2% |
| Jessica Stokes | 10/10 | 3183 days | 2% |
| Marene Fu | 10/10 | 3225 days | 2% |
| María del Carmen Escandell | 9/10 | 3246 days | 2% |
| Estelle Daniel | 10/10 | 3316 days | 2% |
| Staffan Johansson | 8/10 | 3325 days | 2% |
| Glinys Weller | 8/10 | 3360 days | 2% |
| Allyson Taylor | 7/10 | 3673 days | 1% |
| Alistair Millward | 9/10 | 3676 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3679 days | 1% |
| Andrew Cruickshank | 10/10 | 3679 days | 1% |
| Jess Rose | 9/10 | 3707 days | 1% |
| Silke | 7/10 | 3721 days | 1% |
| Syed Riyazuddin | 7/10 | 3799 days | 1% |
| Andrew Kermode | 10/10 | 3923 days | 1% |
| Fabian Rodriguez | 10/10 | 3953 days | 1% |
| Patricia Revel | 8/10 | 4015 days | 1% |
| Matt Weston | 7/10 | 4028 days | 1% |
| David Spindler | 7/10 | 4045 days | 1% |
| Daniel Robledo | 7/10 | 4046 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4046 days | 1% |
| Frank Jensen | 9/10 | 4060 days | 1% |
| Matusala Habtemariam | 9/10 | 4069 days | 1% |
| Joy Lambez | 10/10 | 4070 days | 1% |
| Michael Sheridan | 9/10 | 4085 days | 1% |
| Ariadna & Omer | 7/10 | 4135 days | 0% |
| andrewmh | 9/10 | 4135 days | 0% |
| Alex | 1/10 | 4288 days | 0% |
| Grantygrant | 7/10 | 4379 days | 0% |
| Raelene Vine | 8/10 | 4410 days | 1% |
| doepie277 | 7/10 | 4469 days | 1% |
| Hanneke P | 8/10 | 4469 days | 1% |
| Karin Genyn | 10/10 | 4486 days | 1% |
| Stephanie Levepue | 8/10 | 4504 days | 1% |
| Oliver Kalmbach | 3/10 | 4509 days | 1% |
| Nicholas I Allen | 10/10 | 4530 days | 1% |
| David | 10/10 | 4530 days | 1% |
| Cathyd07 | 10/10 | 4591 days | 1% |
| Tjw | 9/10 | 4653 days | 1% |
| sueadegizmo | 9/10 | 4683 days | 1% |
| Christina Bruellhardt | 10/10 | 4757 days | 1% |
| Andreas Schacke | 5/10 | 4760 days | 1% |
| M Robinson | 10/10 | 4771 days | 1% |
| Volker | 9/10 | 4784 days | 1% |
| Sabine & Stefan | 10/10 | 4788 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4791 days | 1% |
| Horst Langstein | 8/10 | 4797 days | 1% |
| jeanolivier3 | 1/10 | 4804 days | 0% |
| CMJ | 9/10 | 4835 days | 1% |
| Ray Coombe | 10/10 | 4878 days | 1% |
| neilqecosse | 9/10 | 4896 days | 1% |
| qofd | 9/10 | 5080 days | 1% |
| Sean Brownell | 9/10 | 5110 days | 1% |
| Prideaux | 8/10 | 5120 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5120 days | 1% |
| Chris Forrest | 9/10 | 5120 days | 1% |
| Hanggi | 10/10 | 5121 days | 1% |
| Ray Banham | 10/10 | 5121 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5125 days | 1% |
| Coral Last | 7/10 | 5127 days | 1% |
| T Lipscombe | 9/10 | 5133 days | 1% |
| Tricia Goggin | 9/10 | 5133 days | 1% |
| Mannebach & Siejert | 8/10 | 5138 days | 1% |
| Caroline Sheridan | 10/10 | 5145 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5151 days | 1% |
| Andy | 9/10 | 5156 days | 1% |
| Maite Severins | 8/10 | 5160 days | 1% |
| Derek Archibald | 8/10 | 5162 days | 1% |
| Leslie Aldridge | 7/10 | 5162 days | 1% |
| Ewald Waldner | 9/10 | 5165 days | 1% |
| Augelika Berugard | 7/10 | 5168 days | 1% |
| Versteeg | 9/10 | 5427 days | 1% |
| nuwee | 10/10 | 5475 days | 1% |
| Stephen M | 9/10 | 5487 days | 1% |
| s_butler | 10/10 | 5494 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5494 days | 1% |
| Benedict Fluthman | 8/10 | 5496 days | 1% |
| Ingrid Zell | 9/10 | 5497 days | 1% |
| Westermann | 10/10 | 5497 days | 1% |
| Peter G | 8/10 | 5500 days | 1% |
| Ian Watson | 10/10 | 5507 days | 1% |
| Jackie | 8/10 | 5525 days | 1% |
| Schygulla | 9/10 | 5526 days | 1% |
| Lasse Olesen | 8/10 | 5527 days | 1% |
| Sinjc Grude | 8/10 | 5531 days | 1% |
| Frances Hay | 8/10 | 5533 days | 1% |
| Diane Chapple | 8/10 | 5533 days | 1% |
| Anne Fri | 10/10 | 5533 days | 1% |
| nigelst | 9/10 | 5540 days | 1% |
| Stephanie K | 8/10 | 5547 days | 1% |
| Jennifer Templeton | 8/10 | 5551 days | 1% |
| Susi Schoetzler | 9/10 | 5554 days | 1% |
| sophiep | 9/10 | 5580 days | 1% |
| simonbo | 9/10 | 5580 days | 1% |
| tanh | 9/10 | 5581 days | 1% |
| marijad | 10/10 | 5584 days | 1% |
| alasiac | 10/10 | 5596 days | 1% |
| Eimear Doyle | 8/10 | 5608 days | 1% |
| X Neils | 7/10 | 5618 days | 1% |
| hellami | 9/10 | 5626 days | 1% |
| SandyS | 10/10 | 5718 days | 1% |
| Andrea | 9/10 | 5760 days | 1% |
| SSheil | 9/10 | 5828 days | 1% |
| JohannaB | 9/10 | 5859 days | 1% |
| Dirk | 9/10 | 5883 days | 1% |
| Doll | 9/10 | 5887 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.56% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 82 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 79 | -1.50% |
| 80 | -1.52% |
| 81 | -1.54% |
| 82 | -1.56% |
| 83 | -1.58% |
| 84 | -1.60% |
| 85 | -1.62% |
| … | … |
Balancing Adjustment
3.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.