Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 347 days | 56% |
| GeorgeX | 8/10 | 378 days | 100% |
| Emma | 10/10 | 622 days | 87% |
| June Cormack | 7/10 | 774 days | 68% |
| Silene.arvinberod@gmail.com | 3/10 | 774 days | 40% |
| Anthony V | 9/10 | 1019 days | 46% |
| Or | 10/10 | 1047 days | 44% |
| Esther Lijesen | 5/10 | 1047 days | 33% |
| V L Nelson | 9/10 | 1078 days | 40% |
| RR | 8/10 | 1109 days | 37% |
| AMR | 10/10 | 1443 days | 15% |
| Tash and Liam | 10/10 | 1749 days | 6% |
| Marn | 10/10 | 1749 days | 6% |
| Ying | 9/10 | 1869 days | 5% |
| Anna Swain | 9/10 | 2022 days | 5% |
| Justin | 9/10 | 2114 days | 5% |
| Ju | 9/10 | 2143 days | 5% |
| Pateke | 10/10 | 2174 days | 5% |
| Timothy Davies | 10/10 | 2235 days | 5% |
| Hclare | 10/10 | 2266 days | 5% |
| ScoutnIndi | 10/10 | 2388 days | 4% |
| Kate | 9/10 | 2419 days | 4% |
| Chelle | 10/10 | 2508 days | 4% |
| Dlg | 3/10 | 2539 days | 2% |
| Raphaele | 7/10 | 2570 days | 4% |
| Sunny | 9/10 | 2600 days | 4% |
| CJC | 10/10 | 2600 days | 4% |
| Angela | 9/10 | 2631 days | 4% |
| Daphne H | 9/10 | 2661 days | 4% |
| Pete | 10/10 | 2661 days | 4% |
| Mr&MrsGnu | 10/10 | 2784 days | 3% |
| WeiQiang Ng | 10/10 | 2784 days | 3% |
| Roth Nicks | 1/10 | 2784 days | 1% |
| BM | 6/10 | 2814 days | 3% |
| Michael McMahon | 10/10 | 2814 days | 3% |
| Graeme | 4/10 | 2814 days | 2% |
| wanchai anantikulchai | 5/10 | 2814 days | 3% |
| Will | 7/10 | 2845 days | 3% |
| Michael Stützle | 9/10 | 2845 days | 3% |
| Shira LA | 8/10 | 2873 days | 3% |
| Eversons | 6/10 | 2904 days | 3% |
| Audrey Wong | 10/10 | 2912 days | 3% |
| Katrina | 8/10 | 2934 days | 3% |
| Paul and Paula | 7/10 | 2940 days | 3% |
| Nadene Wheatley | 7/10 | 2961 days | 3% |
| Pam Rule | 10/10 | 2992 days | 3% |
| Jo Jardine | 10/10 | 3042 days | 3% |
| Laureen Trainer | 8/10 | 3133 days | 3% |
| Brett King | 8/10 | 3148 days | 3% |
| Belinda Clarke | 8/10 | 3183 days | 2% |
| P Stiller-Johnson | 10/10 | 3186 days | 3% |
| Kenny Werink | 1/10 | 3188 days | 1% |
| Sylvie Meganck | 6/10 | 3209 days | 2% |
| Jesse Kruithoed | 9/10 | 3219 days | 2% |
| Jude Ong | 10/10 | 3329 days | 2% |
| James Richmond | 3/10 | 3343 days | 1% |
| Mike Guest | 10/10 | 3349 days | 2% |
| Amy Yates | 9/10 | 3388 days | 2% |
| Shelley Hancox | 9/10 | 3438 days | 2% |
| Liz Cave | 10/10 | 3443 days | 2% |
| Jessica Stokes | 10/10 | 3444 days | 2% |
| Marene Fu | 10/10 | 3486 days | 2% |
| María del Carmen Escandell | 9/10 | 3507 days | 2% |
| Estelle Daniel | 10/10 | 3577 days | 2% |
| Staffan Johansson | 8/10 | 3586 days | 2% |
| Glinys Weller | 8/10 | 3621 days | 2% |
| Allyson Taylor | 7/10 | 3934 days | 1% |
| Alistair Millward | 9/10 | 3937 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3940 days | 1% |
| Andrew Cruickshank | 10/10 | 3940 days | 1% |
| Jess Rose | 9/10 | 3968 days | 1% |
| Silke | 7/10 | 3982 days | 1% |
| Syed Riyazuddin | 7/10 | 4060 days | 1% |
| Andrew Kermode | 10/10 | 4184 days | 0% |
| Fabian Rodriguez | 10/10 | 4214 days | 0% |
| Patricia Revel | 8/10 | 4276 days | 0% |
| Matt Weston | 7/10 | 4289 days | 0% |
| David Spindler | 7/10 | 4306 days | 0% |
| Daniel Robledo | 7/10 | 4307 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4307 days | 0% |
| Frank Jensen | 9/10 | 4321 days | 0% |
| Matusala Habtemariam | 9/10 | 4330 days | 0% |
| Joy Lambez | 10/10 | 4331 days | 0% |
| Michael Sheridan | 9/10 | 4346 days | 0% |
| Ariadna & Omer | 7/10 | 4396 days | 1% |
| andrewmh | 9/10 | 4396 days | 1% |
| Alex | 1/10 | 4549 days | 0% |
| Grantygrant | 7/10 | 4640 days | 1% |
| Raelene Vine | 8/10 | 4671 days | 1% |
| doepie277 | 7/10 | 4730 days | 1% |
| Hanneke P | 8/10 | 4730 days | 1% |
| Karin Genyn | 10/10 | 4747 days | 1% |
| Stephanie Levepue | 8/10 | 4765 days | 1% |
| Oliver Kalmbach | 3/10 | 4770 days | 1% |
| Nicholas I Allen | 10/10 | 4791 days | 1% |
| David | 10/10 | 4791 days | 1% |
| Cathyd07 | 10/10 | 4852 days | 1% |
| Tjw | 9/10 | 4914 days | 1% |
| sueadegizmo | 9/10 | 4944 days | 1% |
| Christina Bruellhardt | 10/10 | 5018 days | 1% |
| Andreas Schacke | 5/10 | 5021 days | 1% |
| M Robinson | 10/10 | 5032 days | 1% |
| Volker | 9/10 | 5045 days | 1% |
| Sabine & Stefan | 10/10 | 5049 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5052 days | 1% |
| Horst Langstein | 8/10 | 5058 days | 1% |
| jeanolivier3 | 1/10 | 5065 days | 0% |
| CMJ | 9/10 | 5096 days | 1% |
| Ray Coombe | 10/10 | 5139 days | 1% |
| neilqecosse | 9/10 | 5157 days | 1% |
| qofd | 9/10 | 5341 days | 1% |
| Sean Brownell | 9/10 | 5371 days | 1% |
| Prideaux | 8/10 | 5381 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5381 days | 1% |
| Chris Forrest | 9/10 | 5381 days | 1% |
| Hanggi | 10/10 | 5382 days | 1% |
| Ray Banham | 10/10 | 5382 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5386 days | 1% |
| Coral Last | 7/10 | 5388 days | 1% |
| T Lipscombe | 9/10 | 5394 days | 1% |
| Tricia Goggin | 9/10 | 5394 days | 1% |
| Mannebach & Siejert | 8/10 | 5399 days | 1% |
| Caroline Sheridan | 10/10 | 5406 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5412 days | 1% |
| Andy | 9/10 | 5417 days | 1% |
| Maite Severins | 8/10 | 5421 days | 1% |
| Derek Archibald | 8/10 | 5423 days | 1% |
| Leslie Aldridge | 7/10 | 5423 days | 1% |
| Ewald Waldner | 9/10 | 5426 days | 1% |
| Augelika Berugard | 7/10 | 5429 days | 1% |
| Versteeg | 9/10 | 5688 days | 1% |
| nuwee | 10/10 | 5736 days | 1% |
| Stephen M | 9/10 | 5748 days | 1% |
| s_butler | 10/10 | 5755 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5755 days | 1% |
| Benedict Fluthman | 8/10 | 5757 days | 1% |
| Ingrid Zell | 9/10 | 5758 days | 1% |
| Westermann | 10/10 | 5758 days | 1% |
| Peter G | 8/10 | 5761 days | 1% |
| Ian Watson | 10/10 | 5768 days | 1% |
| Jackie | 8/10 | 5786 days | 1% |
| Schygulla | 9/10 | 5787 days | 1% |
| Lasse Olesen | 8/10 | 5788 days | 1% |
| Sinjc Grude | 8/10 | 5792 days | 1% |
| Frances Hay | 8/10 | 5794 days | 1% |
| Diane Chapple | 8/10 | 5794 days | 1% |
| Anne Fri | 10/10 | 5794 days | 1% |
| nigelst | 9/10 | 5801 days | 1% |
| Stephanie K | 8/10 | 5808 days | 1% |
| Jennifer Templeton | 8/10 | 5812 days | 1% |
| Susi Schoetzler | 9/10 | 5815 days | 1% |
| sophiep | 9/10 | 5841 days | 1% |
| simonbo | 9/10 | 5841 days | 1% |
| tanh | 9/10 | 5842 days | 1% |
| marijad | 10/10 | 5845 days | 1% |
| alasiac | 10/10 | 5857 days | 1% |
| Eimear Doyle | 8/10 | 5869 days | 1% |
| X Neils | 7/10 | 5879 days | 1% |
| hellami | 9/10 | 5887 days | 1% |
| SandyS | 10/10 | 5979 days | 1% |
| Andrea | 9/10 | 6021 days | 1% |
| SSheil | 9/10 | 6089 days | 1% |
| JohannaB | 9/10 | 6120 days | 1% |
| Dirk | 9/10 | 6144 days | 1% |
| Doll | 9/10 | 6148 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
4.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.