G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 141 days | 66% |
| Sarah | 4/10 | 354 days | 100% |
| Nicky | 10/10 | 1053 days | 64% |
| Barb Winter | 10/10 | 1268 days | 37% |
| Morgz | 9/10 | 1480 days | 19% |
| Chris | 10/10 | 1846 days | 8% |
| Lisanne | 8/10 | 2090 days | 7% |
| Renee | 7/10 | 2090 days | 7% |
| Kiwi | 9/10 | 2180 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2180 days | 7% |
| Mike | 8/10 | 2180 days | 7% |
| Greg | 1/10 | 2241 days | 3% |
| J Gower | 1/10 | 2455 days | 2% |
| MJW | 7/10 | 2486 days | 6% |
| Chris Skeet | 8/10 | 2486 days | 6% |
| Richard | 10/10 | 2486 days | 6% |
| Jannik Hoenig | 1/10 | 2518 days | 2% |
| Nicole Allison | 8/10 | 2538 days | 6% |
| Jake Woolgar | 3/10 | 2539 days | 3% |
| Mark M | 2/10 | 2941 days | 2% |
| Ray Tombs | 7/10 | 3175 days | 3% |
| Penny Powell | 3/10 | 3216 days | 2% |
| Robi Steiner | 3/10 | 3217 days | 2% |
| Avery Wong | 10/10 | 3296 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3336 days | 3% |
| Paul Frost | 7/10 | 3348 days | 3% |
| Aaron Soh | 9/10 | 3388 days | 3% |
| Diana Markovic | 10/10 | 3429 days | 3% |
| D J 13 | 3/10 | 3521 days | 1% |
| Spencer Lawrence | 9/10 | 3610 days | 2% |
| Constantin D | 3/10 | 3622 days | 1% |
| Daniel Jarrett | 6/10 | 3763 days | 2% |
| nlenning | 9/10 | 3947 days | 1% |
| Tracey Harrison | 8/10 | 4037 days | 1% |
| Elise Robson | 5/10 | 4220 days | 0% |
| Bertiethebus | 9/10 | 4312 days | 0% |
| Michael Nolan | 8/10 | 4340 days | 0% |
| Kevin Desjandino | 10/10 | 4389 days | 2% |
| Jan | 9/10 | 4390 days | 2% |
| Fred and Carin | 4/10 | 4391 days | 1% |
| John | 7/10 | 4395 days | 1% |
| Frans Derks | 9/10 | 4395 days | 2% |
| Tuibaby22 | 10/10 | 4493 days | 2% |
| Ryan J | 10/10 | 4493 days | 2% |
| Oliver Hardt | 9/10 | 4666 days | 2% |
| nztintin | 10/10 | 4677 days | 2% |
| Erik | 10/10 | 4679 days | 2% |
| Richard and Janet | 10/10 | 4680 days | 2% |
| Wright | 8/10 | 4681 days | 1% |
| Fleming Lauridsen | 5/10 | 4686 days | 1% |
| Howell Davies | 8/10 | 4686 days | 1% |
| Elaine | 9/10 | 4687 days | 2% |
| Seiler | 10/10 | 4687 days | 2% |
| Rebecca Richardson | 9/10 | 4688 days | 2% |
| Andrew Powell | 8/10 | 4688 days | 1% |
| Karin | 8/10 | 4689 days | 1% |
| Eric Lombaard | 9/10 | 4689 days | 2% |
| Kolen | 10/10 | 4689 days | 2% |
| Randewyk | 9/10 | 4690 days | 2% |
| Paul & Sharon Sneller | 9/10 | 4690 days | 2% |
| Rainer Schnell | 9/10 | 4698 days | 2% |
| Paul & Michelle Harmer | 8/10 | 4699 days | 1% |
| joerem | 10/10 | 4706 days | 2% |
| Mirando4ka | 8/10 | 4706 days | 1% |
| Therea | 10/10 | 5011 days | 2% |
| B_and_F_MN | 10/10 | 5012 days | 2% |
| Frank & Ruth | 10/10 | 5027 days | 2% |
| Berger | 9/10 | 5027 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5029 days | 2% |
| J Meindersma | 5/10 | 5032 days | 1% |
| Juliane Kleiu | 10/10 | 5033 days | 2% |
| Bill Cutler | 9/10 | 5033 days | 2% |
| K Dahmer | 10/10 | 5036 days | 2% |
| Jack Vermeidem | 6/10 | 5041 days | 1% |
| Jim Coffin | 10/10 | 5041 days | 2% |
| Eva Soerensen | 8/10 | 5044 days | 1% |
| Bert Opdam | 9/10 | 5053 days | 2% |
| David Heads | 8/10 | 5058 days | 1% |
| Andy Martin | 9/10 | 5060 days | 2% |
| Fabian | 4/10 | 5062 days | 1% |
| Roger Lows | 8/10 | 5062 days | 1% |
| Sarraute | 10/10 | 5063 days | 2% |
| Webster | 10/10 | 5064 days | 2% |
| Gordon Daniels | 8/10 | 5066 days | 1% |
| Remco Smit | 10/10 | 5067 days | 2% |
| dollimyxture | 10/10 | 5102 days | 2% |
| Mikeminch | 8/10 | 5163 days | 1% |
| lindam | 10/10 | 5377 days | 2% |
| maggie Webster | 10/10 | 5394 days | 2% |
| Jvjm Family | 8/10 | 5396 days | 1% |
| Gerald Veldink | 5/10 | 5396 days | 1% |
| Marcia & Bruce | 10/10 | 5398 days | 2% |
| R Bakker | 8/10 | 5399 days | 1% |
| Aarts | 10/10 | 5401 days | 2% |
| P.C Kool | 9/10 | 5403 days | 2% |
| Rod C | 5/10 | 5406 days | 1% |
| Barbara & Sven | 10/10 | 5410 days | 2% |
| Chris Glasg | 10/10 | 5416 days | 2% |
| Sheila Morgan | 10/10 | 5417 days | 2% |
| Dieter Groscurth | 8/10 | 5418 days | 1% |
| Christian | 8/10 | 5428 days | 1% |
| Joanne Clarke | 10/10 | 5430 days | 2% |
| Annie | 8/10 | 5430 days | 1% |
| Fam Schuijers | 8/10 | 5431 days | 1% |
| Dick Rosman | 10/10 | 5432 days | 2% |
| Ingrid Overes | 9/10 | 5435 days | 2% |
| Uwe Rieper | 10/10 | 5435 days | 2% |
| S Luis Van Oler | 8/10 | 5441 days | 1% |
| Samantha Piekuta | 7/10 | 5445 days | 1% |
| John J | 8/10 | 5450 days | 1% |
| asselman | 8/10 | 5483 days | 1% |
| Colin S | 10/10 | 5506 days | 2% |
| Simon Bartholomew | 10/10 | 5510 days | 2% |
| TillE412 | 10/10 | 5727 days | 2% |
| SabineGermany | 5/10 | 5760 days | 1% |
| James O'Neil | 5/10 | 5762 days | 1% |
| Barry Smith | 9/10 | 5762 days | 2% |
| Francesca Sabat | 9/10 | 5764 days | 2% |
| JetteG | 10/10 | 5776 days | 2% |
| VolkerS | 9/10 | 5776 days | 2% |
| AimeeP | 8/10 | 5799 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.30% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 114 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 111 | -2.24% |
| 112 | -2.26% |
| 113 | -2.28% |
| 114 | -2.30% |
| 115 | -2.32% |
| 116 | -2.34% |
| 117 | -2.36% |
| … | … |
Balancing Adjustment
9.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.