Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
70.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 46 days | 64% |
| Sarah | 4/10 | 259 days | 100% |
| Nicky | 10/10 | 958 days | 76% |
| Barb Winter | 10/10 | 1173 days | 46% |
| Morgz | 9/10 | 1385 days | 25% |
| Chris | 10/10 | 1751 days | 8% |
| Lisanne | 8/10 | 1995 days | 7% |
| Renee | 7/10 | 1995 days | 7% |
| Kiwi | 9/10 | 2085 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2085 days | 7% |
| Mike | 8/10 | 2085 days | 7% |
| Greg | 1/10 | 2146 days | 3% |
| J Gower | 1/10 | 2360 days | 2% |
| MJW | 7/10 | 2391 days | 6% |
| Chris Skeet | 8/10 | 2391 days | 6% |
| Richard | 10/10 | 2391 days | 6% |
| Jannik Hoenig | 1/10 | 2423 days | 2% |
| Nicole Allison | 8/10 | 2443 days | 6% |
| Jake Woolgar | 3/10 | 2444 days | 3% |
| Mark M | 2/10 | 2846 days | 2% |
| Ray Tombs | 7/10 | 3080 days | 4% |
| Penny Powell | 3/10 | 3121 days | 2% |
| Robi Steiner | 3/10 | 3122 days | 2% |
| Avery Wong | 10/10 | 3201 days | 4% |
| Ahmed Mohsen Aly | 9/10 | 3241 days | 3% |
| Paul Frost | 7/10 | 3253 days | 3% |
| Aaron Soh | 9/10 | 3293 days | 3% |
| Diana Markovic | 10/10 | 3334 days | 3% |
| D J 13 | 3/10 | 3426 days | 1% |
| Spencer Lawrence | 9/10 | 3515 days | 3% |
| Constantin D | 3/10 | 3527 days | 1% |
| Daniel Jarrett | 6/10 | 3668 days | 2% |
| nlenning | 9/10 | 3852 days | 1% |
| Tracey Harrison | 8/10 | 3942 days | 1% |
| Elise Robson | 5/10 | 4125 days | 0% |
| Bertiethebus | 9/10 | 4217 days | 0% |
| Michael Nolan | 8/10 | 4245 days | 0% |
| Kevin Desjandino | 10/10 | 4294 days | 0% |
| Jan | 9/10 | 4295 days | 0% |
| Fred and Carin | 4/10 | 4296 days | 0% |
| John | 7/10 | 4300 days | 0% |
| Frans Derks | 9/10 | 4300 days | 0% |
| Tuibaby22 | 10/10 | 4398 days | 1% |
| Ryan J | 10/10 | 4398 days | 1% |
| Oliver Hardt | 9/10 | 4571 days | 1% |
| nztintin | 10/10 | 4582 days | 1% |
| Erik | 10/10 | 4584 days | 1% |
| Richard and Janet | 10/10 | 4585 days | 1% |
| Wright | 8/10 | 4586 days | 1% |
| Fleming Lauridsen | 5/10 | 4591 days | 1% |
| Howell Davies | 8/10 | 4591 days | 1% |
| Elaine | 9/10 | 4592 days | 1% |
| Seiler | 10/10 | 4592 days | 1% |
| Rebecca Richardson | 9/10 | 4593 days | 1% |
| Andrew Powell | 8/10 | 4593 days | 1% |
| Karin | 8/10 | 4594 days | 1% |
| Eric Lombaard | 9/10 | 4594 days | 1% |
| Kolen | 10/10 | 4594 days | 1% |
| Randewyk | 9/10 | 4595 days | 1% |
| Paul & Sharon Sneller | 9/10 | 4595 days | 1% |
| Rainer Schnell | 9/10 | 4603 days | 1% |
| Paul & Michelle Harmer | 8/10 | 4604 days | 1% |
| joerem | 10/10 | 4611 days | 1% |
| Mirando4ka | 8/10 | 4611 days | 1% |
| Therea | 10/10 | 4916 days | 1% |
| B_and_F_MN | 10/10 | 4917 days | 1% |
| Frank & Ruth | 10/10 | 4932 days | 1% |
| Berger | 9/10 | 4932 days | 1% |
| Mr & Mrs Palmer | 9/10 | 4934 days | 1% |
| J Meindersma | 5/10 | 4937 days | 1% |
| Juliane Kleiu | 10/10 | 4938 days | 1% |
| Bill Cutler | 9/10 | 4938 days | 1% |
| K Dahmer | 10/10 | 4941 days | 1% |
| Jack Vermeidem | 6/10 | 4946 days | 1% |
| Jim Coffin | 10/10 | 4946 days | 1% |
| Eva Soerensen | 8/10 | 4949 days | 1% |
| Bert Opdam | 9/10 | 4958 days | 1% |
| David Heads | 8/10 | 4963 days | 1% |
| Andy Martin | 9/10 | 4965 days | 1% |
| Fabian | 4/10 | 4967 days | 1% |
| Roger Lows | 8/10 | 4967 days | 1% |
| Sarraute | 10/10 | 4968 days | 1% |
| Webster | 10/10 | 4969 days | 1% |
| Gordon Daniels | 8/10 | 4971 days | 1% |
| Remco Smit | 10/10 | 4972 days | 1% |
| dollimyxture | 10/10 | 5007 days | 1% |
| Mikeminch | 8/10 | 5068 days | 1% |
| lindam | 10/10 | 5282 days | 1% |
| maggie Webster | 10/10 | 5299 days | 1% |
| Jvjm Family | 8/10 | 5301 days | 1% |
| Gerald Veldink | 5/10 | 5301 days | 1% |
| Marcia & Bruce | 10/10 | 5303 days | 1% |
| R Bakker | 8/10 | 5304 days | 1% |
| Aarts | 10/10 | 5306 days | 1% |
| P.C Kool | 9/10 | 5308 days | 1% |
| Rod C | 5/10 | 5311 days | 1% |
| Barbara & Sven | 10/10 | 5315 days | 1% |
| Chris Glasg | 10/10 | 5321 days | 1% |
| Sheila Morgan | 10/10 | 5322 days | 1% |
| Dieter Groscurth | 8/10 | 5323 days | 1% |
| Christian | 8/10 | 5333 days | 1% |
| Joanne Clarke | 10/10 | 5335 days | 1% |
| Annie | 8/10 | 5335 days | 1% |
| Fam Schuijers | 8/10 | 5336 days | 1% |
| Dick Rosman | 10/10 | 5337 days | 1% |
| Ingrid Overes | 9/10 | 5340 days | 1% |
| Uwe Rieper | 10/10 | 5340 days | 1% |
| S Luis Van Oler | 8/10 | 5346 days | 1% |
| Samantha Piekuta | 7/10 | 5350 days | 1% |
| John J | 8/10 | 5355 days | 1% |
| asselman | 8/10 | 5388 days | 1% |
| Colin S | 10/10 | 5411 days | 1% |
| Simon Bartholomew | 10/10 | 5415 days | 1% |
| TillE412 | 10/10 | 5632 days | 1% |
| SabineGermany | 5/10 | 5665 days | 1% |
| James O'Neil | 5/10 | 5667 days | 1% |
| Barry Smith | 9/10 | 5667 days | 1% |
| Francesca Sabat | 9/10 | 5669 days | 1% |
| JetteG | 10/10 | 5681 days | 1% |
| VolkerS | 9/10 | 5681 days | 1% |
| AimeeP | 8/10 | 5704 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 77 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 18 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 15 | -0.22% |
| 16 | -0.24% |
| 17 | -0.25% |
| 18 | -0.27% |
| 19 | -0.28% |
| 20 | -0.30% |
| 21 | -0.31% |
| … | … |
Balancing Adjustment
7.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.