G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 241 days | 68% |
| Sarah | 4/10 | 454 days | 100% |
| Nicky | 10/10 | 1153 days | 53% |
| Barb Winter | 10/10 | 1368 days | 29% |
| Morgz | 9/10 | 1580 days | 14% |
| Chris | 10/10 | 1946 days | 8% |
| Lisanne | 8/10 | 2190 days | 7% |
| Renee | 7/10 | 2190 days | 7% |
| Kiwi | 9/10 | 2280 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2280 days | 7% |
| Mike | 8/10 | 2280 days | 7% |
| Greg | 1/10 | 2341 days | 3% |
| J Gower | 1/10 | 2555 days | 2% |
| MJW | 7/10 | 2586 days | 6% |
| Chris Skeet | 8/10 | 2586 days | 6% |
| Richard | 10/10 | 2586 days | 6% |
| Jannik Hoenig | 1/10 | 2618 days | 2% |
| Nicole Allison | 8/10 | 2638 days | 6% |
| Jake Woolgar | 3/10 | 2639 days | 3% |
| Mark M | 2/10 | 3040 days | 2% |
| Ray Tombs | 7/10 | 3275 days | 3% |
| Penny Powell | 3/10 | 3316 days | 2% |
| Robi Steiner | 3/10 | 3317 days | 2% |
| Avery Wong | 10/10 | 3396 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3436 days | 3% |
| Paul Frost | 7/10 | 3448 days | 3% |
| Aaron Soh | 9/10 | 3488 days | 3% |
| Diana Markovic | 10/10 | 3528 days | 3% |
| D J 13 | 3/10 | 3620 days | 1% |
| Spencer Lawrence | 9/10 | 3709 days | 2% |
| Constantin D | 3/10 | 3722 days | 1% |
| Daniel Jarrett | 6/10 | 3862 days | 1% |
| nlenning | 9/10 | 4047 days | 1% |
| Tracey Harrison | 8/10 | 4137 days | 1% |
| Elise Robson | 5/10 | 4320 days | 0% |
| Bertiethebus | 9/10 | 4412 days | 2% |
| Michael Nolan | 8/10 | 4440 days | 2% |
| Kevin Desjandino | 10/10 | 4489 days | 2% |
| Jan | 9/10 | 4490 days | 2% |
| Fred and Carin | 4/10 | 4491 days | 1% |
| John | 7/10 | 4495 days | 1% |
| Frans Derks | 9/10 | 4495 days | 2% |
| Tuibaby22 | 10/10 | 4593 days | 2% |
| Ryan J | 10/10 | 4593 days | 2% |
| Oliver Hardt | 9/10 | 4766 days | 2% |
| nztintin | 10/10 | 4777 days | 2% |
| Erik | 10/10 | 4779 days | 2% |
| Richard and Janet | 10/10 | 4780 days | 2% |
| Wright | 8/10 | 4781 days | 2% |
| Fleming Lauridsen | 5/10 | 4786 days | 1% |
| Howell Davies | 8/10 | 4786 days | 2% |
| Elaine | 9/10 | 4787 days | 2% |
| Seiler | 10/10 | 4787 days | 2% |
| Rebecca Richardson | 9/10 | 4788 days | 2% |
| Andrew Powell | 8/10 | 4788 days | 2% |
| Karin | 8/10 | 4789 days | 2% |
| Eric Lombaard | 9/10 | 4789 days | 2% |
| Kolen | 10/10 | 4789 days | 2% |
| Randewyk | 9/10 | 4790 days | 2% |
| Paul & Sharon Sneller | 9/10 | 4790 days | 2% |
| Rainer Schnell | 9/10 | 4798 days | 2% |
| Paul & Michelle Harmer | 8/10 | 4799 days | 2% |
| joerem | 10/10 | 4806 days | 2% |
| Mirando4ka | 8/10 | 4806 days | 2% |
| Therea | 10/10 | 5111 days | 2% |
| B_and_F_MN | 10/10 | 5112 days | 2% |
| Frank & Ruth | 10/10 | 5127 days | 2% |
| Berger | 9/10 | 5127 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5129 days | 2% |
| J Meindersma | 5/10 | 5132 days | 1% |
| Juliane Kleiu | 10/10 | 5133 days | 2% |
| Bill Cutler | 9/10 | 5133 days | 2% |
| K Dahmer | 10/10 | 5136 days | 2% |
| Jack Vermeidem | 6/10 | 5141 days | 1% |
| Jim Coffin | 10/10 | 5141 days | 2% |
| Eva Soerensen | 8/10 | 5144 days | 2% |
| Bert Opdam | 9/10 | 5153 days | 2% |
| David Heads | 8/10 | 5158 days | 2% |
| Andy Martin | 9/10 | 5160 days | 2% |
| Fabian | 4/10 | 5162 days | 1% |
| Roger Lows | 8/10 | 5162 days | 2% |
| Sarraute | 10/10 | 5163 days | 2% |
| Webster | 10/10 | 5164 days | 2% |
| Gordon Daniels | 8/10 | 5166 days | 2% |
| Remco Smit | 10/10 | 5167 days | 2% |
| dollimyxture | 10/10 | 5202 days | 2% |
| Mikeminch | 8/10 | 5263 days | 2% |
| lindam | 10/10 | 5477 days | 2% |
| maggie Webster | 10/10 | 5494 days | 2% |
| Jvjm Family | 8/10 | 5496 days | 2% |
| Gerald Veldink | 5/10 | 5496 days | 1% |
| Marcia & Bruce | 10/10 | 5498 days | 2% |
| R Bakker | 8/10 | 5499 days | 2% |
| Aarts | 10/10 | 5501 days | 2% |
| P.C Kool | 9/10 | 5503 days | 2% |
| Rod C | 5/10 | 5506 days | 1% |
| Barbara & Sven | 10/10 | 5510 days | 2% |
| Chris Glasg | 10/10 | 5516 days | 2% |
| Sheila Morgan | 10/10 | 5517 days | 2% |
| Dieter Groscurth | 8/10 | 5518 days | 2% |
| Christian | 8/10 | 5528 days | 2% |
| Joanne Clarke | 10/10 | 5530 days | 2% |
| Annie | 8/10 | 5530 days | 2% |
| Fam Schuijers | 8/10 | 5531 days | 2% |
| Dick Rosman | 10/10 | 5532 days | 2% |
| Ingrid Overes | 9/10 | 5535 days | 2% |
| Uwe Rieper | 10/10 | 5535 days | 2% |
| S Luis Van Oler | 8/10 | 5541 days | 2% |
| Samantha Piekuta | 7/10 | 5545 days | 1% |
| John J | 8/10 | 5550 days | 2% |
| asselman | 8/10 | 5583 days | 2% |
| Colin S | 10/10 | 5606 days | 2% |
| Simon Bartholomew | 10/10 | 5610 days | 2% |
| TillE412 | 10/10 | 5827 days | 2% |
| SabineGermany | 5/10 | 5860 days | 1% |
| James O'Neil | 5/10 | 5862 days | 1% |
| Barry Smith | 9/10 | 5862 days | 2% |
| Francesca Sabat | 9/10 | 5864 days | 2% |
| JetteG | 10/10 | 5876 days | 2% |
| VolkerS | 9/10 | 5876 days | 2% |
| AimeeP | 8/10 | 5899 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.72% |
| 198 | -3.73% |
| 199 | -3.75% |
| 200 | -3.77% |
| 201 | -3.79% |
| 202 | -3.81% |
| 203 | -3.83% |
| … | … |
Balancing Adjustment
11.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.