Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 492 days | 75% |
| Sarah | 4/10 | 705 days | 100% |
| Nicky | 10/10 | 1404 days | 32% |
| Barb Winter | 10/10 | 1619 days | 16% |
| Morgz | 9/10 | 1831 days | 10% |
| Chris | 10/10 | 2197 days | 9% |
| Lisanne | 8/10 | 2441 days | 8% |
| Renee | 7/10 | 2441 days | 7% |
| Kiwi | 9/10 | 2531 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2531 days | 7% |
| Mike | 8/10 | 2531 days | 7% |
| Greg | 1/10 | 2592 days | 3% |
| J Gower | 1/10 | 2806 days | 2% |
| MJW | 7/10 | 2837 days | 6% |
| Chris Skeet | 8/10 | 2837 days | 6% |
| Richard | 10/10 | 2837 days | 6% |
| Jannik Hoenig | 1/10 | 2869 days | 2% |
| Nicole Allison | 8/10 | 2889 days | 6% |
| Jake Woolgar | 3/10 | 2890 days | 3% |
| Mark M | 2/10 | 3291 days | 2% |
| Ray Tombs | 7/10 | 3526 days | 3% |
| Penny Powell | 3/10 | 3567 days | 2% |
| Robi Steiner | 3/10 | 3568 days | 2% |
| Avery Wong | 10/10 | 3647 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3687 days | 3% |
| Paul Frost | 7/10 | 3699 days | 2% |
| Aaron Soh | 9/10 | 3739 days | 2% |
| Diana Markovic | 10/10 | 3779 days | 2% |
| D J 13 | 3/10 | 3871 days | 1% |
| Spencer Lawrence | 9/10 | 3960 days | 1% |
| Constantin D | 3/10 | 3973 days | 1% |
| Daniel Jarrett | 6/10 | 4113 days | 1% |
| nlenning | 9/10 | 4298 days | 0% |
| Tracey Harrison | 8/10 | 4388 days | 2% |
| Elise Robson | 5/10 | 4571 days | 1% |
| Bertiethebus | 9/10 | 4663 days | 2% |
| Michael Nolan | 8/10 | 4691 days | 2% |
| Kevin Desjandino | 10/10 | 4740 days | 2% |
| Jan | 9/10 | 4741 days | 2% |
| Fred and Carin | 4/10 | 4742 days | 1% |
| John | 7/10 | 4746 days | 2% |
| Frans Derks | 9/10 | 4746 days | 2% |
| Tuibaby22 | 10/10 | 4844 days | 2% |
| Ryan J | 10/10 | 4844 days | 2% |
| Oliver Hardt | 9/10 | 5017 days | 2% |
| nztintin | 10/10 | 5028 days | 2% |
| Erik | 10/10 | 5030 days | 2% |
| Richard and Janet | 10/10 | 5031 days | 2% |
| Wright | 8/10 | 5032 days | 2% |
| Fleming Lauridsen | 5/10 | 5037 days | 1% |
| Howell Davies | 8/10 | 5037 days | 2% |
| Elaine | 9/10 | 5038 days | 2% |
| Seiler | 10/10 | 5038 days | 2% |
| Rebecca Richardson | 9/10 | 5039 days | 2% |
| Andrew Powell | 8/10 | 5039 days | 2% |
| Karin | 8/10 | 5040 days | 2% |
| Eric Lombaard | 9/10 | 5040 days | 2% |
| Kolen | 10/10 | 5040 days | 2% |
| Randewyk | 9/10 | 5041 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5041 days | 2% |
| Rainer Schnell | 9/10 | 5049 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5050 days | 2% |
| joerem | 10/10 | 5057 days | 2% |
| Mirando4ka | 8/10 | 5057 days | 2% |
| Therea | 10/10 | 5362 days | 2% |
| B_and_F_MN | 10/10 | 5363 days | 2% |
| Frank & Ruth | 10/10 | 5378 days | 2% |
| Berger | 9/10 | 5378 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5380 days | 2% |
| J Meindersma | 5/10 | 5383 days | 1% |
| Juliane Kleiu | 10/10 | 5384 days | 2% |
| Bill Cutler | 9/10 | 5384 days | 2% |
| K Dahmer | 10/10 | 5387 days | 2% |
| Jack Vermeidem | 6/10 | 5392 days | 2% |
| Jim Coffin | 10/10 | 5392 days | 2% |
| Eva Soerensen | 8/10 | 5395 days | 2% |
| Bert Opdam | 9/10 | 5404 days | 2% |
| David Heads | 8/10 | 5409 days | 2% |
| Andy Martin | 9/10 | 5411 days | 2% |
| Fabian | 4/10 | 5413 days | 1% |
| Roger Lows | 8/10 | 5413 days | 2% |
| Sarraute | 10/10 | 5414 days | 2% |
| Webster | 10/10 | 5415 days | 2% |
| Gordon Daniels | 8/10 | 5417 days | 2% |
| Remco Smit | 10/10 | 5418 days | 2% |
| dollimyxture | 10/10 | 5453 days | 2% |
| Mikeminch | 8/10 | 5514 days | 2% |
| lindam | 10/10 | 5728 days | 2% |
| maggie Webster | 10/10 | 5745 days | 2% |
| Jvjm Family | 8/10 | 5747 days | 2% |
| Gerald Veldink | 5/10 | 5747 days | 1% |
| Marcia & Bruce | 10/10 | 5749 days | 2% |
| R Bakker | 8/10 | 5750 days | 2% |
| Aarts | 10/10 | 5752 days | 2% |
| P.C Kool | 9/10 | 5754 days | 2% |
| Rod C | 5/10 | 5757 days | 1% |
| Barbara & Sven | 10/10 | 5761 days | 2% |
| Chris Glasg | 10/10 | 5767 days | 2% |
| Sheila Morgan | 10/10 | 5768 days | 2% |
| Dieter Groscurth | 8/10 | 5769 days | 2% |
| Christian | 8/10 | 5779 days | 2% |
| Joanne Clarke | 10/10 | 5781 days | 2% |
| Annie | 8/10 | 5781 days | 2% |
| Fam Schuijers | 8/10 | 5782 days | 2% |
| Dick Rosman | 10/10 | 5783 days | 2% |
| Ingrid Overes | 9/10 | 5786 days | 2% |
| Uwe Rieper | 10/10 | 5786 days | 2% |
| S Luis Van Oler | 8/10 | 5792 days | 2% |
| Samantha Piekuta | 7/10 | 5796 days | 2% |
| John J | 8/10 | 5801 days | 2% |
| asselman | 8/10 | 5834 days | 2% |
| Colin S | 10/10 | 5857 days | 2% |
| Simon Bartholomew | 10/10 | 5861 days | 2% |
| TillE412 | 10/10 | 6078 days | 2% |
| SabineGermany | 5/10 | 6111 days | 1% |
| James O'Neil | 5/10 | 6113 days | 1% |
| Barry Smith | 9/10 | 6113 days | 2% |
| Francesca Sabat | 9/10 | 6115 days | 2% |
| JetteG | 10/10 | 6127 days | 2% |
| VolkerS | 9/10 | 6127 days | 2% |
| AimeeP | 8/10 | 6150 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
12.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.