Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Franz Josef TOP 10 Holiday Park

Valid Reviews

121 Valid Reviews

The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 121 valid reviews:

Rating Count Percentage
10/10 40
33%
9/10 26
21%
8/10 27
22%
7/10 6
5%
6/10 2
2%
5/10 7
6%
4/10 3
2%
3/10 5
4%
2/10 1
1%
1/10 4
3%

80.33% Average

The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

76 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 76 face-to-face reviews:

Rating Count Percentage
10/10 27
36%
9/10 19
25%
8/10 19
25%
7/10 2
3%
6/10 1
1%
5/10 6
8%
4/10 2
3%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.66% Average

The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

67.84%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nemanja 1/10 204 days 67%
Sarah 4/10 417 days 100%
Nicky 10/10 1116 days 57%
Barb Winter 10/10 1331 days 32%
Morgz 9/10 1543 days 16%
Chris 10/10 1909 days 8%
Lisanne 8/10 2153 days 7%
Renee 7/10 2153 days 7%
Kiwi 9/10 2243 days 7%
Emlyn Clive Joseph 10/10 2243 days 7%
Mike 8/10 2243 days 7%
Greg 1/10 2304 days 3%
J Gower 1/10 2518 days 2%
MJW 7/10 2549 days 6%
Chris Skeet 8/10 2549 days 6%
Richard 10/10 2549 days 6%
Jannik Hoenig 1/10 2581 days 2%
Nicole Allison 8/10 2601 days 6%
Jake Woolgar 3/10 2602 days 3%
Mark M 2/10 3004 days 2%
Ray Tombs 7/10 3238 days 4%
Penny Powell 3/10 3279 days 2%
Robi Steiner 3/10 3280 days 2%
Avery Wong 10/10 3359 days 3%
Ahmed Mohsen Aly 9/10 3399 days 3%
Paul Frost 7/10 3411 days 3%
Aaron Soh 9/10 3451 days 3%
Diana Markovic 10/10 3492 days 3%
D J 13 3/10 3584 days 1%
Spencer Lawrence 9/10 3673 days 2%
Constantin D 3/10 3685 days 1%
Daniel Jarrett 6/10 3826 days 2%
nlenning 9/10 4010 days 1%
Tracey Harrison 8/10 4100 days 1%
Elise Robson 5/10 4283 days 0%
Bertiethebus 9/10 4375 days 0%
Michael Nolan 8/10 4403 days 2%
Kevin Desjandino 10/10 4452 days 2%
Jan 9/10 4453 days 2%
Fred and Carin 4/10 4454 days 1%
John 7/10 4458 days 2%
Frans Derks 9/10 4458 days 2%
Tuibaby22 10/10 4556 days 2%
Ryan J 10/10 4556 days 2%
Oliver Hardt 9/10 4729 days 2%
nztintin 10/10 4740 days 2%
Erik 10/10 4742 days 2%
Richard and Janet 10/10 4743 days 2%
Wright 8/10 4744 days 2%
Fleming Lauridsen 5/10 4749 days 1%
Howell Davies 8/10 4749 days 2%
Elaine 9/10 4750 days 2%
Seiler 10/10 4750 days 2%
Rebecca Richardson 9/10 4751 days 2%
Andrew Powell 8/10 4751 days 2%
Karin 8/10 4752 days 2%
Eric Lombaard 9/10 4752 days 2%
Kolen 10/10 4752 days 2%
Randewyk 9/10 4753 days 2%
Paul & Sharon Sneller 9/10 4753 days 2%
Rainer Schnell 9/10 4761 days 2%
Paul & Michelle Harmer 8/10 4762 days 2%
joerem 10/10 4769 days 2%
Mirando4ka 8/10 4769 days 2%
Therea 10/10 5074 days 2%
B_and_F_MN 10/10 5075 days 2%
Frank & Ruth 10/10 5090 days 2%
Berger 9/10 5090 days 2%
Mr & Mrs Palmer 9/10 5092 days 2%
J Meindersma 5/10 5095 days 1%
Juliane Kleiu 10/10 5096 days 2%
Bill Cutler 9/10 5096 days 2%
K Dahmer 10/10 5099 days 2%
Jack Vermeidem 6/10 5104 days 1%
Jim Coffin 10/10 5104 days 2%
Eva Soerensen 8/10 5107 days 2%
Bert Opdam 9/10 5116 days 2%
David Heads 8/10 5121 days 2%
Andy Martin 9/10 5123 days 2%
Fabian 4/10 5125 days 1%
Roger Lows 8/10 5125 days 2%
Sarraute 10/10 5126 days 2%
Webster 10/10 5127 days 2%
Gordon Daniels 8/10 5129 days 2%
Remco Smit 10/10 5130 days 2%
dollimyxture 10/10 5165 days 2%
Mikeminch 8/10 5226 days 2%
lindam 10/10 5440 days 2%
maggie Webster 10/10 5457 days 2%
Jvjm Family 8/10 5459 days 2%
Gerald Veldink 5/10 5459 days 1%
Marcia & Bruce 10/10 5461 days 2%
R Bakker 8/10 5462 days 2%
Aarts 10/10 5464 days 2%
P.C Kool 9/10 5466 days 2%
Rod C 5/10 5469 days 1%
Barbara & Sven 10/10 5473 days 2%
Chris Glasg 10/10 5479 days 2%
Sheila Morgan 10/10 5480 days 2%
Dieter Groscurth 8/10 5481 days 2%
Christian 8/10 5491 days 2%
Joanne Clarke 10/10 5493 days 2%
Annie 8/10 5493 days 2%
Fam Schuijers 8/10 5494 days 2%
Dick Rosman 10/10 5495 days 2%
Ingrid Overes 9/10 5498 days 2%
Uwe Rieper 10/10 5498 days 2%
S Luis Van Oler 8/10 5504 days 2%
Samantha Piekuta 7/10 5508 days 2%
John J 8/10 5513 days 2%
asselman 8/10 5546 days 2%
Colin S 10/10 5569 days 2%
Simon Bartholomew 10/10 5573 days 2%
TillE412 10/10 5790 days 2%
SabineGermany 5/10 5823 days 1%
James O'Neil 5/10 5825 days 1%
Barry Smith 9/10 5825 days 2%
Francesca Sabat 9/10 5827 days 2%
JetteG 10/10 5839 days 2%
VolkerS 9/10 5839 days 2%
AimeeP 8/10 5862 days 2%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.67% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Franz Josef TOP 10 Holiday Park experience has been adjusted for 177 days. Adjustments are according to the following table.

Days Adjustment
174 -3.60%
175 -3.62%
176 -3.64%
177 -3.67%
178 -3.69%
179 -3.71%
180 -3.73%

Balancing Adjustment

10.79% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

75%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.