G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
123 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 128 reviews. There are 123 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 19 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.35% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.35% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 11 |
|
15% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.17% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.17% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 242 days | 100% |
| Phil | 1/10 | 273 days | 40% |
| Sascha Doobe | 7/10 | 364 days | 89% |
| Charlie | 9/10 | 608 days | 81% |
| Roger Heckly | 10/10 | 667 days | 77% |
| ElizabethE | 10/10 | 698 days | 75% |
| Charlotte Houël | 10/10 | 698 days | 75% |
| Erin Cheng | 10/10 | 729 days | 72% |
| Pierre Marty | 10/10 | 759 days | 69% |
| Caolan Harvey | 8/10 | 759 days | 68% |
| Lewis | 9/10 | 973 days | 48% |
| Hungrydog | 8/10 | 1032 days | 41% |
| Michele | 6/10 | 1369 days | 15% |
| Stef | 8/10 | 1369 days | 17% |
| Andrew | 10/10 | 1428 days | 14% |
| Kris Day | 10/10 | 1489 days | 12% |
| Joe Johnson | 9/10 | 1520 days | 11% |
| Shar-ron & Jim | 10/10 | 1550 days | 10% |
| Kerry | 8/10 | 1734 days | 6% |
| Emma & Tom | 10/10 | 2069 days | 5% |
| TP&MM | 8/10 | 2100 days | 5% |
| Margie | 9/10 | 2190 days | 4% |
| Australia | 10/10 | 2220 days | 4% |
| H. Shela | 9/10 | 2251 days | 4% |
| Kenza | 9/10 | 2251 days | 4% |
| The Weathersons | 8/10 | 2478 days | 4% |
| Jill McGrath | 8/10 | 2488 days | 4% |
| Shira LA | 8/10 | 2493 days | 4% |
| Geoff Steele | 8/10 | 2646 days | 3% |
| Andy Kubic | 4/10 | 2836 days | 2% |
| Adam Emily | 9/10 | 2879 days | 3% |
| estelle D | 7/10 | 2920 days | 3% |
| S E | 1/10 | 2950 days | 1% |
| Pep Elo | 1/10 | 2950 days | 1% |
| Chloe Cox | 8/10 | 3070 days | 3% |
| Julia Redecke | 10/10 | 3175 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3251 days | 2% |
| Matthew Hallowell | 4/10 | 3252 days | 1% |
| Sarah Paddington | 9/10 | 3433 days | 2% |
| Olivier Joubert | 6/10 | 3515 days | 1% |
| Vincent S. | 8/10 | 3561 days | 2% |
| holidaymad from Solihull | 5/10 | 3620 days | 1% |
| Gianpiero Rodari | 10/10 | 3681 days | 1% |
| Michael Bird | 8/10 | 3773 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3865 days | 1% |
| Tiit Pullerits | 9/10 | 3941 days | 1% |
| Marion Busch | 7/10 | 3941 days | 1% |
| GARRYBLOWER | 10/10 | 3985 days | 1% |
| Nigel & Annie Dale | 7/10 | 4046 days | 1% |
| Mike Edwards | 3/10 | 4366 days | 0% |
| Charliepot | 6/10 | 4381 days | 1% |
| Steve and Therese Dunne | 9/10 | 4393 days | 1% |
| David | 10/10 | 4411 days | 1% |
| gareth williams | 8/10 | 4442 days | 1% |
| Tuibaby22 | 5/10 | 4472 days | 1% |
| E Wolfger | 10/10 | 4648 days | 1% |
| Michael & Janet | 8/10 | 4666 days | 1% |
| Patrick Grant | 8/10 | 4666 days | 1% |
| Stam | 7/10 | 4667 days | 1% |
| Kolen | 10/10 | 4668 days | 1% |
| Randewyk | 5/10 | 4669 days | 1% |
| David & Sue Lokkerbol | 7/10 | 4671 days | 1% |
| Jurg Pfaendler | 7/10 | 4673 days | 1% |
| Steve Goodyear | 8/10 | 4677 days | 1% |
| Michael Charleston | 10/10 | 4679 days | 1% |
| Josh | 7/10 | 4759 days | 1% |
| damaca | 8/10 | 4838 days | 1% |
| Sabine Tippman | 8/10 | 5008 days | 1% |
| Robin Adair | 7/10 | 5009 days | 1% |
| Steve & Pearl Baker | 8/10 | 5012 days | 1% |
| Malcolm McLean | 4/10 | 5012 days | 1% |
| Chris & Anne Pearson | 5/10 | 5016 days | 1% |
| Raith | 8/10 | 5021 days | 1% |
| katjarege | 7/10 | 5022 days | 1% |
| Stephen Jones | 10/10 | 5022 days | 1% |
| Daniela Borter | 4/10 | 5023 days | 1% |
| Becky Foley | 5/10 | 5036 days | 1% |
| Eduard Wikidal | 9/10 | 5037 days | 1% |
| Ross Hughes | 7/10 | 5041 days | 1% |
| Jackie Morris | 7/10 | 5041 days | 1% |
| Chris | 3/10 | 5042 days | 1% |
| Remco Smit | 10/10 | 5046 days | 1% |
| Wijnhoven | 1/10 | 5047 days | 0% |
| KieranE | 8/10 | 5326 days | 1% |
| paulag | 8/10 | 5326 days | 1% |
| June | 9/10 | 5356 days | 1% |
| Fabrice Modin | 9/10 | 5365 days | 1% |
| maggie Webster | 8/10 | 5373 days | 1% |
| Polil | 8/10 | 5373 days | 1% |
| Evans | 7/10 | 5375 days | 1% |
| Chris el capitan | 5/10 | 5392 days | 1% |
| David | 10/10 | 5394 days | 1% |
| Wielink | 8/10 | 5395 days | 1% |
| Wilbert Germ | 10/10 | 5400 days | 1% |
| Jackie | 10/10 | 5406 days | 1% |
| Kevin and Teresa | 8/10 | 5415 days | 1% |
| Hugli | 10/10 | 5420 days | 1% |
| Allan Bond | 8/10 | 5421 days | 1% |
| Wolfgang G | 10/10 | 5421 days | 1% |
| Peter Ritu | 10/10 | 5421 days | 1% |
| uleugel | 8/10 | 5424 days | 1% |
| Peter Ortner | 8/10 | 5424 days | 1% |
| Catherine Clavel | 8/10 | 5424 days | 1% |
| Jeannot Robert | 10/10 | 5425 days | 1% |
| Richard Pearson | 8/10 | 5425 days | 1% |
| cees juffermans | 8/10 | 5428 days | 1% |
| Beute Jacob | 9/10 | 5428 days | 1% |
| Jakob Jurgen | 10/10 | 5429 days | 1% |
| Sandy Doodson | 8/10 | 5429 days | 1% |
| E.M. Prideaux | 10/10 | 5429 days | 1% |
| Lynette Sal | 9/10 | 5431 days | 1% |
| Johan Vaartjes | 7/10 | 5431 days | 1% |
| Sabine Locker | 9/10 | 5431 days | 1% |
| Stevens Frans | 6/10 | 5432 days | 1% |
| John Borneman | 8/10 | 5432 days | 1% |
| Torsten Gehrke | 10/10 | 5432 days | 1% |
| Greg Kennedy | 10/10 | 5434 days | 1% |
| Florian Knoepfel | 9/10 | 5435 days | 1% |
| Helen and Hans Walser | 10/10 | 5435 days | 1% |
| alanvn | 8/10 | 5590 days | 1% |
| Barry Treve | 9/10 | 5728 days | 1% |
| KathrinS | 7/10 | 5741 days | 1% |
| VolkerS | 9/10 | 5755 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.