G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 127 reviews. There are 122 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
29% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.26% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.26% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 622 days | 100% |
| Phil | 1/10 | 653 days | 39% |
| Sascha Doobe | 7/10 | 744 days | 82% |
| Charlie | 9/10 | 988 days | 57% |
| Roger Heckly | 10/10 | 1047 days | 51% |
| ElizabethE | 10/10 | 1078 days | 47% |
| Charlotte Houël | 10/10 | 1078 days | 47% |
| Erin Cheng | 10/10 | 1109 days | 44% |
| Pierre Marty | 10/10 | 1139 days | 41% |
| Caolan Harvey | 8/10 | 1139 days | 40% |
| Lewis | 9/10 | 1353 days | 22% |
| Hungrydog | 8/10 | 1412 days | 18% |
| Michele | 6/10 | 1749 days | 6% |
| Stef | 8/10 | 1749 days | 7% |
| Andrew | 10/10 | 1808 days | 6% |
| Kris Day | 10/10 | 1869 days | 6% |
| Joe Johnson | 9/10 | 1900 days | 6% |
| Shar-ron & Jim | 10/10 | 1930 days | 6% |
| Kerry | 8/10 | 2114 days | 6% |
| Emma & Tom | 10/10 | 2449 days | 5% |
| TP&MM | 8/10 | 2480 days | 5% |
| Margie | 9/10 | 2570 days | 4% |
| Australia | 10/10 | 2600 days | 4% |
| H. Shela | 9/10 | 2631 days | 4% |
| Kenza | 9/10 | 2631 days | 4% |
| The Weathersons | 8/10 | 2858 days | 4% |
| Jill McGrath | 8/10 | 2868 days | 4% |
| Shira LA | 8/10 | 2873 days | 4% |
| Geoff Steele | 8/10 | 3025 days | 3% |
| Andy Kubic | 4/10 | 3216 days | 2% |
| Adam Emily | 9/10 | 3259 days | 3% |
| estelle D | 7/10 | 3299 days | 2% |
| S E | 1/10 | 3329 days | 1% |
| Pep Elo | 1/10 | 3329 days | 1% |
| Chloe Cox | 8/10 | 3450 days | 2% |
| Julia Redecke | 10/10 | 3555 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3631 days | 2% |
| Matthew Hallowell | 4/10 | 3632 days | 1% |
| Sarah Paddington | 9/10 | 3813 days | 1% |
| Olivier Joubert | 6/10 | 3895 days | 1% |
| Vincent S. | 8/10 | 3940 days | 1% |
| holidaymad from Solihull | 5/10 | 3999 days | 1% |
| Gianpiero Rodari | 10/10 | 4060 days | 1% |
| Michael Bird | 8/10 | 4153 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4245 days | 0% |
| Marion Busch | 7/10 | 4321 days | 0% |
| GARRYBLOWER | 10/10 | 4365 days | 0% |
| Nigel & Annie Dale | 7/10 | 4426 days | 1% |
| Mike Edwards | 3/10 | 4746 days | 1% |
| Charliepot | 6/10 | 4761 days | 1% |
| Steve and Therese Dunne | 9/10 | 4773 days | 1% |
| David | 10/10 | 4791 days | 1% |
| gareth williams | 8/10 | 4822 days | 1% |
| Tuibaby22 | 5/10 | 4852 days | 1% |
| E Wolfger | 10/10 | 5028 days | 1% |
| Michael & Janet | 8/10 | 5046 days | 1% |
| Patrick Grant | 8/10 | 5046 days | 1% |
| Stam | 7/10 | 5047 days | 1% |
| Kolen | 10/10 | 5048 days | 1% |
| Randewyk | 5/10 | 5049 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5051 days | 1% |
| Jurg Pfaendler | 7/10 | 5053 days | 1% |
| Steve Goodyear | 8/10 | 5057 days | 1% |
| Michael Charleston | 10/10 | 5059 days | 1% |
| Josh | 7/10 | 5139 days | 1% |
| damaca | 8/10 | 5218 days | 1% |
| Sabine Tippman | 8/10 | 5388 days | 1% |
| Robin Adair | 7/10 | 5389 days | 1% |
| Steve & Pearl Baker | 8/10 | 5392 days | 1% |
| Malcolm McLean | 4/10 | 5392 days | 1% |
| Chris & Anne Pearson | 5/10 | 5396 days | 1% |
| Raith | 8/10 | 5401 days | 1% |
| katjarege | 7/10 | 5402 days | 1% |
| Stephen Jones | 10/10 | 5402 days | 1% |
| Daniela Borter | 4/10 | 5403 days | 1% |
| Becky Foley | 5/10 | 5416 days | 1% |
| Eduard Wikidal | 9/10 | 5417 days | 1% |
| Ross Hughes | 7/10 | 5421 days | 1% |
| Jackie Morris | 7/10 | 5421 days | 1% |
| Chris | 3/10 | 5422 days | 1% |
| Remco Smit | 10/10 | 5426 days | 1% |
| Wijnhoven | 1/10 | 5427 days | 0% |
| KieranE | 8/10 | 5706 days | 1% |
| paulag | 8/10 | 5706 days | 1% |
| June | 9/10 | 5736 days | 1% |
| Fabrice Modin | 9/10 | 5745 days | 1% |
| maggie Webster | 8/10 | 5753 days | 1% |
| Polil | 8/10 | 5753 days | 1% |
| Evans | 7/10 | 5755 days | 1% |
| Chris el capitan | 5/10 | 5772 days | 1% |
| David | 10/10 | 5774 days | 1% |
| Wielink | 8/10 | 5775 days | 1% |
| Wilbert Germ | 10/10 | 5780 days | 1% |
| Jackie | 10/10 | 5786 days | 1% |
| Kevin and Teresa | 8/10 | 5795 days | 1% |
| Hugli | 10/10 | 5800 days | 1% |
| Allan Bond | 8/10 | 5801 days | 1% |
| Wolfgang G | 10/10 | 5801 days | 1% |
| Peter Ritu | 10/10 | 5801 days | 1% |
| uleugel | 8/10 | 5804 days | 1% |
| Peter Ortner | 8/10 | 5804 days | 1% |
| Catherine Clavel | 8/10 | 5804 days | 1% |
| Jeannot Robert | 10/10 | 5805 days | 1% |
| Richard Pearson | 8/10 | 5805 days | 1% |
| cees juffermans | 8/10 | 5808 days | 1% |
| Beute Jacob | 9/10 | 5808 days | 1% |
| Jakob Jurgen | 10/10 | 5809 days | 1% |
| Sandy Doodson | 8/10 | 5809 days | 1% |
| E.M. Prideaux | 10/10 | 5809 days | 1% |
| Lynette Sal | 9/10 | 5811 days | 1% |
| Johan Vaartjes | 7/10 | 5811 days | 1% |
| Sabine Locker | 9/10 | 5811 days | 1% |
| Stevens Frans | 6/10 | 5812 days | 1% |
| John Borneman | 8/10 | 5812 days | 1% |
| Torsten Gehrke | 10/10 | 5812 days | 1% |
| Greg Kennedy | 10/10 | 5814 days | 1% |
| Florian Knoepfel | 9/10 | 5815 days | 1% |
| Helen and Hans Walser | 10/10 | 5815 days | 1% |
| alanvn | 8/10 | 5970 days | 1% |
| Barry Treve | 9/10 | 6108 days | 1% |
| KathrinS | 7/10 | 6121 days | 1% |
| VolkerS | 9/10 | 6135 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.