Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
84 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 85 reviews. There are 84 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
36% |
| 9/10 | 22 |
|
26% |
| 8/10 | 14 |
|
17% |
| 7/10 | 8 |
|
10% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
4% |
83.93% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 83.93% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annette McGrath | 7/10 | 48 days | 93% |
| TravelingVan | 10/10 | 79 days | 100% |
| Shenay | 10/10 | 109 days | 100% |
| Sheryl Watson | 9/10 | 262 days | 95% |
| Sally Gillespie | 10/10 | 293 days | 95% |
| Christopher Parker | 10/10 | 293 days | 95% |
| Mike C | 10/10 | 293 days | 95% |
| Ginny | 10/10 | 322 days | 94% |
| velvetmayhem | 9/10 | 353 days | 92% |
| Alex | 9/10 | 353 days | 92% |
| Heledd | 9/10 | 353 days | 92% |
| Tom | 10/10 | 353 days | 93% |
| Wendy | 8/10 | 384 days | 90% |
| Steve Collins | 8/10 | 384 days | 90% |
| Pauline | 10/10 | 384 days | 92% |
| George | 10/10 | 445 days | 89% |
| Chelsea | 10/10 | 445 days | 89% |
| Marie Perret | 9/10 | 445 days | 88% |
| Maria Fidler | 9/10 | 445 days | 88% |
| Mae | 10/10 | 598 days | 80% |
| Corrina Smith | 10/10 | 598 days | 80% |
| Riley | 10/10 | 659 days | 75% |
| Kate Fairhall | 10/10 | 687 days | 73% |
| Karen Gilchrist | 10/10 | 687 days | 73% |
| Dannie | 7/10 | 718 days | 66% |
| Matt | 8/10 | 718 days | 69% |
| Jamieson Kohe | 10/10 | 749 days | 68% |
| K Arnold | 1/10 | 871 days | 23% |
| Emma Brownless | 9/10 | 1389 days | 16% |
| Amber | 9/10 | 1417 days | 14% |
| Jay W | 8/10 | 1601 days | 8% |
| Lena L. | 10/10 | 1754 days | 5% |
| Hannah | 10/10 | 1814 days | 5% |
| Georgie | 10/10 | 2089 days | 4% |
| Mirandah | 8/10 | 2120 days | 4% |
| Sebastian | 10/10 | 2179 days | 4% |
| Moritz | 10/10 | 2210 days | 4% |
| Philip Page | 8/10 | 2301 days | 4% |
| Sandra Day | 1/10 | 2485 days | 1% |
| Wolfgang Sulzer | 5/10 | 2795 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2810 days | 3% |
| Kathy Miller | 9/10 | 2837 days | 2% |
| Johanna Dorner | 9/10 | 2864 days | 3% |
| Annalena Harmeyer | 10/10 | 2874 days | 3% |
| Z H | 1/10 | 2877 days | 1% |
| Rebecca Lindsey | 10/10 | 2908 days | 3% |
| Tracy Ivory | 4/10 | 2939 days | 2% |
| Greg MacFire | 10/10 | 2946 days | 3% |
| Ivan Wee | 8/10 | 2974 days | 3% |
| Ulrich Rix | 8/10 | 3214 days | 2% |
| Ives van Neck | 7/10 | 3237 days | 2% |
| Bianca Nielsen | 10/10 | 3243 days | 2% |
| Philippa and Adam | 6/10 | 3247 days | 2% |
| Manu Hume | 9/10 | 3252 days | 2% |
| Singapore Sling | 6/10 | 3305 days | 2% |
| Tom H | 10/10 | 3580 days | 2% |
| Nicki Rehn | 10/10 | 3597 days | 2% |
| Tim Porter | 9/10 | 3641 days | 1% |
| Helene Andersen | 9/10 | 3941 days | 1% |
| Douglas Dean | 9/10 | 3946 days | 1% |
| Antton Vappula | 9/10 | 3964 days | 1% |
| Michael Turek | 9/10 | 3974 days | 1% |
| Tanje Norton | 10/10 | 3974 days | 1% |
| Sugar Price | 7/10 | 3974 days | 1% |
| Florian Carli | 9/10 | 4005 days | 1% |
| Orla Hughes | 9/10 | 4014 days | 1% |
| Abby Rescr | 7/10 | 4311 days | 0% |
| Frederick Dean | 9/10 | 4311 days | 0% |
| Helen Dean | 9/10 | 4311 days | 0% |
| Joey Mertzig | 9/10 | 4328 days | 0% |
| Henry Howard | 10/10 | 4370 days | 0% |
| Jaap & Susanne | 7/10 | 4685 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4692 days | 1% |
| Heini | 8/10 | 4704 days | 1% |
| Fran Williams | 8/10 | 5022 days | 1% |
| Winskowsky | 3/10 | 5044 days | 0% |
| Kuno Eugster | 7/10 | 5050 days | 1% |
| Marleen Meyers | 8/10 | 5053 days | 1% |
| Bob Warne | 7/10 | 5053 days | 1% |
| Irene and Thib Schneider | 6/10 | 5058 days | 1% |
| Patrick Hugener | 8/10 | 5066 days | 1% |
| mikestep | 8/10 | 5741 days | 1% |
| davidne | 8/10 | 5741 days | 1% |
| David_H | 6/10 | 5800 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.53% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.46% |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.