Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
83 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 84 reviews. There are 83 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 83 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
36% |
| 9/10 | 22 |
|
27% |
| 8/10 | 14 |
|
17% |
| 7/10 | 7 |
|
8% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
4% |
84.10% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 84.10% and is based on 83 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 83 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| TravelingVan | 10/10 | 48 days | 100% |
| Shenay | 10/10 | 78 days | 100% |
| Sheryl Watson | 9/10 | 231 days | 96% |
| Sally Gillespie | 10/10 | 262 days | 96% |
| Christopher Parker | 10/10 | 262 days | 96% |
| Mike C | 10/10 | 262 days | 96% |
| Ginny | 10/10 | 291 days | 95% |
| velvetmayhem | 9/10 | 322 days | 93% |
| Alex | 9/10 | 322 days | 93% |
| Heledd | 9/10 | 322 days | 93% |
| Tom | 10/10 | 322 days | 94% |
| Wendy | 8/10 | 353 days | 91% |
| Steve Collins | 8/10 | 353 days | 91% |
| Pauline | 10/10 | 353 days | 93% |
| George | 10/10 | 414 days | 90% |
| Chelsea | 10/10 | 414 days | 90% |
| Marie Perret | 9/10 | 414 days | 89% |
| Maria Fidler | 9/10 | 414 days | 89% |
| Mae | 10/10 | 567 days | 82% |
| Corrina Smith | 10/10 | 567 days | 82% |
| Riley | 10/10 | 628 days | 78% |
| Kate Fairhall | 10/10 | 656 days | 76% |
| Karen Gilchrist | 10/10 | 656 days | 76% |
| Dannie | 7/10 | 687 days | 68% |
| Matt | 8/10 | 687 days | 72% |
| Jamieson Kohe | 10/10 | 718 days | 71% |
| K Arnold | 1/10 | 840 days | 24% |
| Emma Brownless | 9/10 | 1358 days | 17% |
| Amber | 9/10 | 1386 days | 16% |
| Jay W | 8/10 | 1570 days | 8% |
| Lena L. | 10/10 | 1723 days | 6% |
| Hannah | 10/10 | 1783 days | 5% |
| Georgie | 10/10 | 2058 days | 4% |
| Mirandah | 8/10 | 2089 days | 4% |
| Sebastian | 10/10 | 2148 days | 4% |
| Moritz | 10/10 | 2179 days | 4% |
| Philip Page | 8/10 | 2270 days | 4% |
| Sandra Day | 1/10 | 2454 days | 1% |
| Wolfgang Sulzer | 5/10 | 2764 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2779 days | 3% |
| Kathy Miller | 9/10 | 2806 days | 2% |
| Johanna Dorner | 9/10 | 2833 days | 3% |
| Annalena Harmeyer | 10/10 | 2843 days | 3% |
| Z H | 1/10 | 2847 days | 1% |
| Rebecca Lindsey | 10/10 | 2878 days | 3% |
| Tracy Ivory | 4/10 | 2909 days | 2% |
| Greg MacFire | 10/10 | 2915 days | 3% |
| Ivan Wee | 8/10 | 2943 days | 3% |
| Ulrich Rix | 8/10 | 3184 days | 2% |
| Ives van Neck | 7/10 | 3206 days | 2% |
| Bianca Nielsen | 10/10 | 3213 days | 2% |
| Philippa and Adam | 6/10 | 3216 days | 2% |
| Manu Hume | 9/10 | 3221 days | 2% |
| Singapore Sling | 6/10 | 3275 days | 2% |
| Tom H | 10/10 | 3550 days | 2% |
| Nicki Rehn | 10/10 | 3566 days | 2% |
| Tim Porter | 9/10 | 3610 days | 1% |
| Helene Andersen | 9/10 | 3910 days | 1% |
| Douglas Dean | 9/10 | 3915 days | 1% |
| Antton Vappula | 9/10 | 3933 days | 1% |
| Michael Turek | 9/10 | 3943 days | 1% |
| Tanje Norton | 10/10 | 3943 days | 1% |
| Sugar Price | 7/10 | 3943 days | 1% |
| Florian Carli | 9/10 | 3974 days | 1% |
| Orla Hughes | 9/10 | 3983 days | 1% |
| Abby Rescr | 7/10 | 4280 days | 0% |
| Frederick Dean | 9/10 | 4280 days | 0% |
| Helen Dean | 9/10 | 4280 days | 0% |
| Joey Mertzig | 9/10 | 4297 days | 0% |
| Henry Howard | 10/10 | 4339 days | 0% |
| Jaap & Susanne | 7/10 | 4654 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4661 days | 1% |
| Heini | 8/10 | 4673 days | 1% |
| Fran Williams | 8/10 | 4991 days | 1% |
| Winskowsky | 3/10 | 5013 days | 0% |
| Kuno Eugster | 7/10 | 5019 days | 1% |
| Marleen Meyers | 8/10 | 5022 days | 1% |
| Bob Warne | 7/10 | 5022 days | 1% |
| Irene and Thib Schneider | 6/10 | 5027 days | 1% |
| Patrick Hugener | 8/10 | 5035 days | 1% |
| mikestep | 8/10 | 5710 days | 1% |
| davidne | 8/10 | 5710 days | 1% |
| David_H | 6/10 | 5769 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 25 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| … | … |
Balancing Adjustment
0.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.