Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
81 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 82 reviews. There are 81 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
35% |
| 9/10 | 22 |
|
27% |
| 8/10 | 14 |
|
17% |
| 7/10 | 7 |
|
9% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
4% |
83.70% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 83.70% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl Watson | 9/10 | 169 days | 100% |
| Sally Gillespie | 10/10 | 200 days | 100% |
| Christopher Parker | 10/10 | 200 days | 100% |
| Mike C | 10/10 | 200 days | 100% |
| Ginny | 10/10 | 229 days | 99% |
| velvetmayhem | 9/10 | 260 days | 97% |
| Alex | 9/10 | 260 days | 97% |
| Heledd | 9/10 | 260 days | 97% |
| Tom | 10/10 | 260 days | 98% |
| Wendy | 8/10 | 291 days | 95% |
| Steve | 8/10 | 291 days | 95% |
| Pauline | 10/10 | 291 days | 97% |
| George | 10/10 | 352 days | 95% |
| Chelsea | 10/10 | 352 days | 95% |
| Marie Perret | 9/10 | 352 days | 94% |
| Maria Fidler | 9/10 | 352 days | 94% |
| Mae | 10/10 | 505 days | 87% |
| Corrina Smith | 10/10 | 505 days | 87% |
| Riley | 10/10 | 566 days | 84% |
| Kate Fairhall | 10/10 | 594 days | 82% |
| Karen Gilchrist | 10/10 | 594 days | 82% |
| Dannie | 7/10 | 625 days | 74% |
| Matt | 8/10 | 625 days | 78% |
| Jamieson Kohe | 10/10 | 656 days | 77% |
| K Arnold | 1/10 | 778 days | 27% |
| Emma Brownless | 9/10 | 1296 days | 21% |
| Amber | 9/10 | 1324 days | 19% |
| Jay W | 8/10 | 1508 days | 11% |
| Lena L. | 10/10 | 1661 days | 6% |
| Hannah | 10/10 | 1721 days | 6% |
| Georgie | 10/10 | 1996 days | 5% |
| Mirandah | 8/10 | 2027 days | 4% |
| Sebastian | 10/10 | 2086 days | 4% |
| Moritz | 10/10 | 2117 days | 4% |
| Philip Page | 8/10 | 2208 days | 4% |
| Sandra Day | 1/10 | 2392 days | 1% |
| Wolfgang Sulzer | 5/10 | 2702 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2717 days | 3% |
| Kathy Miller | 9/10 | 2744 days | 2% |
| Johanna Dorner | 9/10 | 2771 days | 3% |
| Annalena Harmeyer | 10/10 | 2781 days | 3% |
| Z H | 1/10 | 2784 days | 1% |
| Rebecca Lindsey | 10/10 | 2815 days | 3% |
| Tracy Ivory | 4/10 | 2846 days | 2% |
| Greg MacFire | 10/10 | 2853 days | 3% |
| Ivan Wee | 8/10 | 2881 days | 3% |
| Ulrich Rix | 8/10 | 3121 days | 2% |
| Ives van Neck | 7/10 | 3144 days | 2% |
| Bianca Nielsen | 10/10 | 3150 days | 2% |
| Philippa and Adam | 6/10 | 3154 days | 2% |
| Manu Hume | 9/10 | 3159 days | 2% |
| Singapore Sling | 6/10 | 3212 days | 2% |
| Tom H | 10/10 | 3487 days | 2% |
| Nicki Rehn | 10/10 | 3504 days | 2% |
| Tim Porter | 9/10 | 3548 days | 1% |
| Helene Andersen | 9/10 | 3848 days | 1% |
| Douglas Dean | 9/10 | 3853 days | 1% |
| Antton Vappula | 9/10 | 3871 days | 1% |
| Michael Turek | 9/10 | 3881 days | 1% |
| Tanje Norton | 10/10 | 3881 days | 1% |
| Sugar Price | 7/10 | 3881 days | 1% |
| Florian Carli | 9/10 | 3912 days | 1% |
| Orla Hughes | 9/10 | 3921 days | 1% |
| Abby Rescr | 7/10 | 4218 days | 0% |
| Frederick Dean | 9/10 | 4218 days | 0% |
| Helen Dean | 9/10 | 4218 days | 0% |
| Joey Mertzig | 9/10 | 4235 days | 0% |
| Henry Howard | 10/10 | 4277 days | 0% |
| Jaap & Susanne | 7/10 | 4592 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4599 days | 1% |
| Heini | 8/10 | 4611 days | 1% |
| Fran Williams | 8/10 | 4929 days | 1% |
| Winskowsky | 3/10 | 4951 days | 0% |
| Kuno Eugster | 7/10 | 4957 days | 1% |
| Marleen Meyers | 8/10 | 4960 days | 1% |
| Bob Warne | 7/10 | 4960 days | 1% |
| Irene and Thib Schneider | 6/10 | 4965 days | 0% |
| Patrick Hugener | 8/10 | 4973 days | 1% |
| mikestep | 8/10 | 5648 days | 1% |
| davidne | 8/10 | 5648 days | 1% |
| David_H | 6/10 | 5707 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 109 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 106 | -1.58% |
| 107 | -1.60% |
| 108 | -1.61% |
| 109 | -1.63% |
| 110 | -1.64% |
| 111 | -1.66% |
| 112 | -1.67% |
| … | … |
Balancing Adjustment
0.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.