Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Rapahoe Beach Holiday Park
Valid Reviews
91 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 93 reviews. There are 91 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 91 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
41% |
| 9/10 | 22 |
|
24% |
| 8/10 | 14 |
|
15% |
| 7/10 | 8 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
3% |
85.16% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 85.16% and is based on 91 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 91 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Mitchell | 10/10 | 25 days | 100% |
| Andrew | 10/10 | 53 days | 100% |
| Doug | 10/10 | 53 days | 100% |
| Dora | 10/10 | 84 days | 100% |
| Bruce Ross | 10/10 | 84 days | 100% |
| Jojo&Skoko | 10/10 | 84 days | 100% |
| Franklin | 10/10 | 115 days | 99% |
| Annette McGrath | 7/10 | 145 days | 92% |
| TravelingVan | 10/10 | 176 days | 98% |
| Shenay | 10/10 | 206 days | 98% |
| Sheryl Watson | 9/10 | 359 days | 92% |
| Sally Gillespie | 10/10 | 390 days | 91% |
| Christopher Parker | 10/10 | 390 days | 91% |
| Mike C | 10/10 | 390 days | 91% |
| Ginny | 10/10 | 419 days | 90% |
| velvetmayhem | 9/10 | 450 days | 88% |
| Alex | 9/10 | 450 days | 88% |
| Heledd | 9/10 | 450 days | 88% |
| Tom | 10/10 | 450 days | 88% |
| Wendy | 8/10 | 481 days | 85% |
| Steve Collins | 8/10 | 481 days | 85% |
| Pauline | 10/10 | 481 days | 87% |
| George | 10/10 | 542 days | 83% |
| Chelsea | 10/10 | 542 days | 83% |
| Marie Perret | 9/10 | 542 days | 82% |
| Maria Fidler | 9/10 | 542 days | 82% |
| Mae | 10/10 | 695 days | 72% |
| Corrina Smith | 10/10 | 695 days | 72% |
| Riley | 10/10 | 756 days | 67% |
| Kate Fairhall | 10/10 | 784 days | 65% |
| Karen Gilchrist | 10/10 | 784 days | 65% |
| Dannie | 7/10 | 815 days | 58% |
| Matt | 8/10 | 815 days | 61% |
| Jamieson Kohe | 10/10 | 846 days | 59% |
| K Arnold | 1/10 | 968 days | 19% |
| Emma Brownless | 9/10 | 1486 days | 11% |
| Amber | 9/10 | 1514 days | 10% |
| Jay W | 8/10 | 1698 days | 5% |
| Lena L. | 10/10 | 1851 days | 4% |
| Hannah | 10/10 | 1911 days | 4% |
| Georgie | 10/10 | 2186 days | 4% |
| Mirandah | 8/10 | 2217 days | 4% |
| Sebastian | 10/10 | 2276 days | 4% |
| Moritz | 10/10 | 2307 days | 4% |
| Philip Page | 8/10 | 2398 days | 3% |
| Sandra Day | 1/10 | 2582 days | 1% |
| Wolfgang Sulzer | 5/10 | 2892 days | 2% |
| Andrea Aschenbrenner | 10/10 | 2907 days | 2% |
| Kathy Miller | 9/10 | 2934 days | 2% |
| Johanna Dorner | 9/10 | 2961 days | 2% |
| Annalena Harmeyer | 10/10 | 2971 days | 2% |
| Z H | 1/10 | 2974 days | 1% |
| Rebecca Lindsey | 10/10 | 3005 days | 2% |
| Tracy Ivory | 4/10 | 3036 days | 1% |
| Greg MacFire | 10/10 | 3043 days | 2% |
| Ivan Wee | 8/10 | 3071 days | 2% |
| Ulrich Rix | 8/10 | 3311 days | 2% |
| Ives van Neck | 7/10 | 3334 days | 1% |
| Bianca Nielsen | 10/10 | 3340 days | 2% |
| Philippa and Adam | 6/10 | 3344 days | 1% |
| Manu Hume | 9/10 | 3349 days | 1% |
| Singapore Sling | 6/10 | 3402 days | 1% |
| Tom H | 10/10 | 3677 days | 1% |
| Nicki Rehn | 10/10 | 3694 days | 1% |
| Tim Porter | 9/10 | 3738 days | 1% |
| Helene Andersen | 9/10 | 4038 days | 0% |
| Douglas Dean | 9/10 | 4043 days | 0% |
| Antton Vappula | 9/10 | 4061 days | 0% |
| Michael Turek | 9/10 | 4071 days | 0% |
| Tanje Norton | 10/10 | 4071 days | 0% |
| Sugar Price | 7/10 | 4071 days | 0% |
| Florian Carli | 9/10 | 4102 days | 0% |
| Orla Hughes | 9/10 | 4111 days | 0% |
| Abby Rescr | 7/10 | 4408 days | 0% |
| Frederick Dean | 9/10 | 4408 days | 0% |
| Helen Dean | 9/10 | 4408 days | 0% |
| Joey Mertzig | 9/10 | 4425 days | 0% |
| Henry Howard | 10/10 | 4467 days | 0% |
| Jaap & Susanne | 7/10 | 4782 days | 0% |
| Cindy & Glen Kerunsky | 9/10 | 4789 days | 0% |
| Heini | 8/10 | 4801 days | 0% |
| Fran Williams | 8/10 | 5119 days | 0% |
| Winskowsky | 3/10 | 5141 days | 0% |
| Kuno Eugster | 7/10 | 5147 days | 0% |
| Marleen Meyers | 8/10 | 5150 days | 0% |
| Bob Warne | 7/10 | 5150 days | 0% |
| Irene and Thib Schneider | 6/10 | 5155 days | 0% |
| Patrick Hugener | 8/10 | 5163 days | 0% |
| mikestep | 8/10 | 5838 days | 0% |
| davidne | 8/10 | 5838 days | 0% |
| David_H | 6/10 | 5897 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.19% |
| 11 | -0.21% |
| 12 | -0.23% |
| 13 | -0.25% |
| 14 | -0.27% |
| 15 | -0.29% |
| 16 | -0.31% |
| … | … |
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.