Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Park Motels & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Park Motels & Holiday Park
Valid Reviews
73 Valid Reviews
The Kiwi Park Motels & Holiday Park experience has a total of 75 reviews. There are 73 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
29% |
| 9/10 | 15 |
|
21% |
| 8/10 | 10 |
|
14% |
| 7/10 | 8 |
|
11% |
| 6/10 | 8 |
|
11% |
| 5/10 | 5 |
|
7% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
77.53% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park valid reviews is 77.53% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
36 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 36 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
8% |
| 9/10 | 12 |
|
33% |
| 8/10 | 6 |
|
17% |
| 7/10 | 3 |
|
8% |
| 6/10 | 6 |
|
17% |
| 5/10 | 4 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
74.44% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park face-to-face reviews is 74.44% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Leigh | 9/10 | 308 days | 100% |
| Stacey Brown | 10/10 | 889 days | 59% |
| Sonia | 1/10 | 1101 days | 15% |
| Gem | 7/10 | 1496 days | 11% |
| Tom McKernan | 6/10 | 2226 days | 4% |
| Lyndsay | 10/10 | 2411 days | 4% |
| Gary Prescot | 7/10 | 2990 days | 3% |
| Alex Ray | 4/10 | 3018 days | 2% |
| Bill Alexander | 5/10 | 3231 days | 2% |
| Becky and James | 7/10 | 3356 days | 2% |
| Kelly Hitchins | 7/10 | 3539 days | 2% |
| Paul Smith | 8/10 | 3573 days | 2% |
| Nic Love | 10/10 | 3626 days | 1% |
| Nick Johnstone | 8/10 | 3718 days | 1% |
| Pete Arney | 1/10 | 3933 days | 0% |
| SUE COLEMAN | 7/10 | 4052 days | 1% |
| Erhard Wallentin | 7/10 | 4327 days | 0% |
| Henrik Joshua | 6/10 | 4418 days | 1% |
| Elise Robson | 1/10 | 4571 days | 0% |
| AusCampa | 8/10 | 4602 days | 1% |
| Barbara Lee | 8/10 | 4632 days | 1% |
| Alexandra van den Brack | 8/10 | 4750 days | 1% |
| Sue Robertson | 6/10 | 5041 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5043 days | 1% |
| Tom Connis | 8/10 | 5056 days | 1% |
| Duncan & Ellen | 6/10 | 5073 days | 1% |
| Graham | 10/10 | 5088 days | 1% |
| Johanna Maria Brigitta | 6/10 | 5134 days | 1% |
| Matthias | 9/10 | 5134 days | 1% |
| Frank & Margot Best | 5/10 | 5346 days | 1% |
| Mel | 10/10 | 5380 days | 1% |
| Ian & Phyllis | 9/10 | 5386 days | 1% |
| Sandra | 9/10 | 5399 days | 1% |
| mr Schumader | 10/10 | 5408 days | 1% |
| Gordon and Sue | 8/10 | 5410 days | 1% |
| Mike and Alice Powner | 6/10 | 5413 days | 1% |
| edwardwyllie | 10/10 | 5422 days | 1% |
| larsjoramo | 9/10 | 5514 days | 1% |
| Marleen | 10/10 | 5545 days | 1% |
| michelleandgreg | 9/10 | 5545 days | 1% |
| Gforce7 | 10/10 | 5545 days | 1% |
| Stephen M | 9/10 | 5740 days | 1% |
| Gold_Panner | 10/10 | 5759 days | 1% |
| hughesW | 9/10 | 5759 days | 1% |
| Janny Meerdinnk Veldboow | 6/10 | 5765 days | 1% |
| Hans de Rijk | 7/10 | 5769 days | 1% |
| Annie | 6/10 | 5781 days | 1% |
| Nadine Schaee | 9/10 | 5784 days | 1% |
| Luternauer | 3/10 | 5786 days | 0% |
| Mike | 10/10 | 5787 days | 1% |
| Lorena | 10/10 | 5787 days | 1% |
| Gerry Donoghue | 9/10 | 5801 days | 1% |
| Glenn Nicholson | 8/10 | 5807 days | 1% |
| Barry Sutcliffe | 8/10 | 5817 days | 1% |
| Josh | 10/10 | 5818 days | 1% |
| eldichter | 10/10 | 5818 days | 1% |
| JoshG | 10/10 | 5818 days | 1% |
| Felicity | 10/10 | 5818 days | 1% |
| Meg | 10/10 | 5849 days | 1% |
| wei | 10/10 | 5849 days | 1% |
| Cheryl | 10/10 | 5910 days | 1% |
| CAD1977 | 10/10 | 5940 days | 1% |
| Sofie | 7/10 | 6088 days | 1% |
| DirkGermany | 10/10 | 6088 days | 1% |
| davidne | 8/10 | 6093 days | 1% |
| Peter Jackie | 9/10 | 6096 days | 1% |
| KatrinS | 9/10 | 6105 days | 1% |
| SabineGermany | 9/10 | 6111 days | 1% |
| StefanGermany1 | 9/10 | 6111 days | 1% |
| Hetty | 5/10 | 6135 days | 1% |
| Cate | 5/10 | 6135 days | 1% |
| Bronwyn | 2/10 | 6137 days | 0% |
| Oord | 5/10 | 6142 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Park Motels & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kiwi Park Motels & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Park Motels & Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.