Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Park Motels & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Park Motels & Holiday Park
Valid Reviews
72 Valid Reviews
The Kiwi Park Motels & Holiday Park experience has a total of 74 reviews. There are 72 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
29% |
| 9/10 | 14 |
|
19% |
| 8/10 | 10 |
|
14% |
| 7/10 | 8 |
|
11% |
| 6/10 | 8 |
|
11% |
| 5/10 | 5 |
|
7% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
77.36% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park valid reviews is 77.36% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
36 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 72 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 36 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
8% |
| 9/10 | 12 |
|
33% |
| 8/10 | 6 |
|
17% |
| 7/10 | 3 |
|
8% |
| 6/10 | 6 |
|
17% |
| 5/10 | 4 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
74.44% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park face-to-face reviews is 74.44% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stacey Brown | 10/10 | 508 days | 100% |
| Sonia | 1/10 | 720 days | 34% |
| Gem | 7/10 | 1115 days | 37% |
| Tom McKernan | 6/10 | 1846 days | 5% |
| Lyndsay | 10/10 | 2030 days | 5% |
| Gary Prescot | 7/10 | 2609 days | 4% |
| Alex Ray | 4/10 | 2637 days | 3% |
| Bill Alexander | 5/10 | 2850 days | 3% |
| Becky and James | 7/10 | 2975 days | 3% |
| Kelly Hitchins | 7/10 | 3158 days | 3% |
| Paul Smith | 8/10 | 3192 days | 3% |
| Nic Love | 10/10 | 3246 days | 3% |
| Nick Johnstone | 8/10 | 3337 days | 2% |
| Pete Arney | 1/10 | 3552 days | 1% |
| SUE COLEMAN | 7/10 | 3672 days | 1% |
| Erhard Wallentin | 7/10 | 3946 days | 1% |
| Henrik Joshua | 6/10 | 4037 days | 1% |
| Elise Robson | 1/10 | 4190 days | 0% |
| AusCampa | 8/10 | 4221 days | 0% |
| Barbara Lee | 8/10 | 4251 days | 0% |
| Alexandra van den Brack | 8/10 | 4369 days | 0% |
| Sue Robertson | 6/10 | 4660 days | 1% |
| Michael & Rosemary Smith | 9/10 | 4662 days | 1% |
| Tom Connis | 8/10 | 4675 days | 1% |
| Duncan & Ellen | 6/10 | 4692 days | 1% |
| Graham | 10/10 | 4707 days | 1% |
| Johanna Maria Brigitta | 6/10 | 4753 days | 1% |
| Matthias | 9/10 | 4753 days | 1% |
| Frank & Margot Best | 5/10 | 4965 days | 1% |
| Mel | 10/10 | 4999 days | 1% |
| Ian & Phyllis | 9/10 | 5005 days | 1% |
| Sandra | 9/10 | 5018 days | 1% |
| mr Schumader | 10/10 | 5027 days | 1% |
| Gordon and Sue | 8/10 | 5029 days | 1% |
| Mike and Alice Powner | 6/10 | 5032 days | 1% |
| edwardwyllie | 10/10 | 5041 days | 1% |
| larsjoramo | 9/10 | 5133 days | 1% |
| Marleen | 10/10 | 5164 days | 1% |
| michelleandgreg | 9/10 | 5164 days | 1% |
| Gforce7 | 10/10 | 5164 days | 1% |
| Stephen M | 9/10 | 5359 days | 1% |
| Gold_Panner | 10/10 | 5378 days | 1% |
| hughesW | 9/10 | 5378 days | 1% |
| Janny Meerdinnk Veldboow | 6/10 | 5384 days | 1% |
| Hans de Rijk | 7/10 | 5388 days | 1% |
| Annie | 6/10 | 5400 days | 1% |
| Nadine Schaee | 9/10 | 5403 days | 1% |
| Luternauer | 3/10 | 5405 days | 1% |
| Mike | 10/10 | 5406 days | 1% |
| Lorena | 10/10 | 5406 days | 1% |
| Gerry Donoghue | 9/10 | 5420 days | 1% |
| Glenn Nicholson | 8/10 | 5426 days | 1% |
| Barry Sutcliffe | 8/10 | 5436 days | 1% |
| Josh | 10/10 | 5437 days | 1% |
| eldichter | 10/10 | 5437 days | 1% |
| JoshG | 10/10 | 5437 days | 1% |
| Felicity | 10/10 | 5437 days | 1% |
| Meg | 10/10 | 5468 days | 1% |
| wei | 10/10 | 5468 days | 1% |
| Cheryl | 10/10 | 5529 days | 1% |
| CAD1977 | 10/10 | 5559 days | 1% |
| Sofie | 7/10 | 5707 days | 1% |
| DirkGermany | 10/10 | 5707 days | 1% |
| davidne | 8/10 | 5712 days | 1% |
| Peter Jackie | 9/10 | 5715 days | 1% |
| KatrinS | 9/10 | 5724 days | 1% |
| SabineGermany | 9/10 | 5730 days | 1% |
| StefanGermany1 | 9/10 | 5730 days | 1% |
| Hetty | 5/10 | 5754 days | 1% |
| Cate | 5/10 | 5754 days | 1% |
| Bronwyn | 2/10 | 5756 days | 1% |
| Oord | 5/10 | 5761 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Park Motels & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Kiwi Park Motels & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Park Motels & Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
5.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.