Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Park Motels & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Park Motels & Holiday Park
Valid Reviews
73 Valid Reviews
The Kiwi Park Motels & Holiday Park experience has a total of 75 reviews. There are 73 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
29% |
| 9/10 | 15 |
|
21% |
| 8/10 | 10 |
|
14% |
| 7/10 | 8 |
|
11% |
| 6/10 | 8 |
|
11% |
| 5/10 | 5 |
|
7% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
77.53% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park valid reviews is 77.53% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
36 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 36 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
8% |
| 9/10 | 12 |
|
33% |
| 8/10 | 6 |
|
17% |
| 7/10 | 3 |
|
8% |
| 6/10 | 6 |
|
17% |
| 5/10 | 4 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
74.44% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park face-to-face reviews is 74.44% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Leigh | 9/10 | 317 days | 100% |
| Stacey Brown | 10/10 | 898 days | 58% |
| Sonia | 1/10 | 1110 days | 15% |
| Gem | 7/10 | 1505 days | 11% |
| Tom McKernan | 6/10 | 2236 days | 4% |
| Lyndsay | 10/10 | 2420 days | 4% |
| Gary Prescot | 7/10 | 2999 days | 3% |
| Alex Ray | 4/10 | 3027 days | 2% |
| Bill Alexander | 5/10 | 3240 days | 2% |
| Becky and James | 7/10 | 3365 days | 2% |
| Kelly Hitchins | 7/10 | 3548 days | 2% |
| Paul Smith | 8/10 | 3582 days | 2% |
| Nic Love | 10/10 | 3636 days | 1% |
| Nick Johnstone | 8/10 | 3727 days | 1% |
| Pete Arney | 1/10 | 3942 days | 0% |
| SUE COLEMAN | 7/10 | 4062 days | 1% |
| Erhard Wallentin | 7/10 | 4336 days | 0% |
| Henrik Joshua | 6/10 | 4427 days | 1% |
| Elise Robson | 1/10 | 4580 days | 0% |
| AusCampa | 8/10 | 4611 days | 1% |
| Barbara Lee | 8/10 | 4641 days | 1% |
| Alexandra van den Brack | 8/10 | 4759 days | 1% |
| Sue Robertson | 6/10 | 5050 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5052 days | 1% |
| Tom Connis | 8/10 | 5065 days | 1% |
| Duncan & Ellen | 6/10 | 5082 days | 1% |
| Graham | 10/10 | 5097 days | 1% |
| Johanna Maria Brigitta | 6/10 | 5143 days | 1% |
| Matthias | 9/10 | 5143 days | 1% |
| Frank & Margot Best | 5/10 | 5355 days | 1% |
| Mel | 10/10 | 5389 days | 1% |
| Ian & Phyllis | 9/10 | 5395 days | 1% |
| Sandra | 9/10 | 5408 days | 1% |
| mr Schumader | 10/10 | 5417 days | 1% |
| Gordon and Sue | 8/10 | 5419 days | 1% |
| Mike and Alice Powner | 6/10 | 5422 days | 1% |
| edwardwyllie | 10/10 | 5431 days | 1% |
| larsjoramo | 9/10 | 5523 days | 1% |
| Marleen | 10/10 | 5554 days | 1% |
| michelleandgreg | 9/10 | 5554 days | 1% |
| Gforce7 | 10/10 | 5554 days | 1% |
| Stephen M | 9/10 | 5749 days | 1% |
| Gold_Panner | 10/10 | 5768 days | 1% |
| hughesW | 9/10 | 5768 days | 1% |
| Janny Meerdinnk Veldboow | 6/10 | 5774 days | 1% |
| Hans de Rijk | 7/10 | 5778 days | 1% |
| Annie | 6/10 | 5790 days | 1% |
| Nadine Schaee | 9/10 | 5793 days | 1% |
| Luternauer | 3/10 | 5795 days | 0% |
| Mike | 10/10 | 5796 days | 1% |
| Lorena | 10/10 | 5796 days | 1% |
| Gerry Donoghue | 9/10 | 5810 days | 1% |
| Glenn Nicholson | 8/10 | 5816 days | 1% |
| Barry Sutcliffe | 8/10 | 5826 days | 1% |
| Josh | 10/10 | 5827 days | 1% |
| eldichter | 10/10 | 5827 days | 1% |
| JoshG | 10/10 | 5827 days | 1% |
| Felicity | 10/10 | 5827 days | 1% |
| Meg | 10/10 | 5858 days | 1% |
| wei | 10/10 | 5858 days | 1% |
| Cheryl | 10/10 | 5919 days | 1% |
| CAD1977 | 10/10 | 5949 days | 1% |
| Sofie | 7/10 | 6097 days | 1% |
| DirkGermany | 10/10 | 6097 days | 1% |
| davidne | 8/10 | 6102 days | 1% |
| Peter Jackie | 9/10 | 6105 days | 1% |
| KatrinS | 9/10 | 6114 days | 1% |
| SabineGermany | 9/10 | 6120 days | 1% |
| StefanGermany1 | 9/10 | 6120 days | 1% |
| Hetty | 5/10 | 6144 days | 1% |
| Cate | 5/10 | 6144 days | 1% |
| Bronwyn | 2/10 | 6146 days | 0% |
| Oord | 5/10 | 6151 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Park Motels & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kiwi Park Motels & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Park Motels & Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
3.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.