Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Nelson City TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Nelson City TOP 10 Holiday Park
Valid Reviews
72 Valid Reviews
The Nelson City TOP 10 Holiday Park experience has a total of 73 reviews. There are 72 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 16 |
|
22% |
| 8/10 | 25 |
|
35% |
| 7/10 | 11 |
|
15% |
| 6/10 | 4 |
|
6% |
| 5/10 | 4 |
|
6% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
74.44% Average
The raw data average (mean) for all the Nelson City TOP 10 Holiday Park valid reviews is 74.44% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 72 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
13% |
| 9/10 | 4 |
|
13% |
| 8/10 | 14 |
|
44% |
| 7/10 | 6 |
|
19% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
76.88% Average
The raw data average (mean) for all the Nelson City TOP 10 Holiday Park face-to-face reviews is 76.88% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
71.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tom | 4/10 | 302 days | 72% |
| Jen Pic | 4/10 | 394 days | 69% |
| Henry | 8/10 | 455 days | 100% |
| Seasoned traveler | 7/10 | 577 days | 87% |
| Alex | 7/10 | 608 days | 85% |
| Arie | 7/10 | 636 days | 83% |
| CJGM Leenaerts | 9/10 | 698 days | 83% |
| Michael Habel | 9/10 | 759 days | 77% |
| M&G Papamoa | 8/10 | 1001 days | 50% |
| Javier Williams | 6/10 | 1824 days | 5% |
| Cass | 8/10 | 1885 days | 5% |
| Franklynn | 4/10 | 2189 days | 3% |
| Mike Fricker | 9/10 | 2220 days | 5% |
| Angela | 8/10 | 2220 days | 5% |
| Fer&And | 8/10 | 2281 days | 5% |
| Michael McMahon | 9/10 | 2403 days | 4% |
| jenny | 1/10 | 2403 days | 2% |
| Alison & Ross | 9/10 | 2462 days | 4% |
| Nadene Wheatley | 7/10 | 2550 days | 4% |
| Susannes Ylikoski | 9/10 | 2553 days | 4% |
| Alison Rose | 9/10 | 2786 days | 4% |
| Mike Cook | 5/10 | 2794 days | 3% |
| Dave Rollison | 7/10 | 2827 days | 3% |
| Yvonne | 8/10 | 2841 days | 3% |
| Mike Guest | 5/10 | 2938 days | 2% |
| Ryan Skorecki | 8/10 | 2951 days | 3% |
| Phillippa McLernon | 9/10 | 3182 days | 3% |
| Matthew Hallowell | 8/10 | 3221 days | 3% |
| Helen B | 6/10 | 3247 days | 2% |
| Jake Reinig | 8/10 | 3288 days | 2% |
| Vallerie Spoo | 9/10 | 3523 days | 2% |
| Jan Meik Stegmann | 9/10 | 3523 days | 2% |
| Astrid Egesten | 2/10 | 3627 days | 1% |
| Nadia R | 5/10 | 3864 days | 1% |
| Andrew Young | 6/10 | 3923 days | 1% |
| Erin Decker | 8/10 | 3985 days | 1% |
| Eric and Nienke | 9/10 | 3985 days | 1% |
| andrewmh | 9/10 | 3985 days | 1% |
| Nigel & Annie Dale | 9/10 | 4015 days | 1% |
| Iain Forrest | 8/10 | 4168 days | 0% |
| Dani Wallinger | 8/10 | 4282 days | 0% |
| Jason | 3/10 | 4337 days | 0% |
| Shannon Taylor | 7/10 | 4359 days | 0% |
| jenny | 9/10 | 4411 days | 1% |
| Roman Jugl | 8/10 | 4635 days | 1% |
| Elizabeth Gardner | 7/10 | 4646 days | 1% |
| Graham Swinyard | 6/10 | 4648 days | 1% |
| Rowena and Ian Lanyon | 8/10 | 4649 days | 1% |
| fn103427 | 10/10 | 4685 days | 1% |
| John & Vicki | 8/10 | 4732 days | 1% |
| Noah Stegmann | 8/10 | 4971 days | 1% |
| Kuhu | 7/10 | 4975 days | 1% |
| Veronica Warren | 5/10 | 4981 days | 1% |
| Rachel Gerrand | 8/10 | 4996 days | 1% |
| Baumgarten | 7/10 | 5292 days | 1% |
| Susan & Richard | 10/10 | 5359 days | 1% |
| S Bourford | 8/10 | 5365 days | 1% |
| Krause | 9/10 | 5365 days | 1% |
| Robert Trostle | 10/10 | 5369 days | 1% |
| Jakob Jurgen | 9/10 | 5398 days | 1% |
| Glenn Nicholson | 8/10 | 5404 days | 1% |
| selinab | 8/10 | 5439 days | 1% |
| Debs NZ | 3/10 | 5446 days | 1% |
| Michelle Kraemer | 8/10 | 5453 days | 1% |
| NancyB | 8/10 | 5674 days | 1% |
| Amy_B | 8/10 | 5674 days | 1% |
| DanielGermany | 10/10 | 5682 days | 1% |
| Katy1 | 7/10 | 5692 days | 1% |
| LesleyR | 7/10 | 5708 days | 1% |
| ToyalFrance | 10/10 | 5710 days | 1% |
| Paul | 8/10 | 5744 days | 1% |
| Fam | 8/10 | 5798 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Nelson City TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Nelson City TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Nelson City TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.77% |
| 198 | -3.79% |
| 199 | -3.81% |
| 200 | -3.82% |
| 201 | -3.84% |
| 202 | -3.86% |
| 203 | -3.88% |
| … | … |
Balancing Adjustment
8.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.