Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kennedy Park Resort Napier

Valid Reviews

85 Valid Reviews

The Kennedy Park Resort Napier experience has a total of 90 reviews. There are 85 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 85 valid reviews:

Rating Count Percentage
10/10 16
19%
9/10 27
32%
8/10 16
19%
7/10 8
9%
6/10 7
8%
5/10 3
4%
4/10 2
2%
3/10 1
1%
2/10 2
2%
1/10 3
4%

77.88% Average

The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.88% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

46 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 85 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 46 face-to-face reviews:

Rating Count Percentage
10/10 7
15%
9/10 16
35%
8/10 14
30%
7/10 4
9%
6/10 2
4%
5/10 1
2%
4/10 2
4%
3/10 0
0%
2/10 0
0%
1/10 0
0%

82.39% Average

The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

74.20%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Joy 1/10 83 days 43%
Shaun 9/10 327 days 100%
Prof. Dr. Henrik Schroeder-Boersch 9/10 449 days 94%
Chrissy 5/10 449 days 73%
Jaye Manso 10/10 571 days 88%
Paige Hayward 6/10 814 days 58%
River 5/10 844 days 49%
Linc 7/10 905 days 53%
Stacey 9/10 1148 days 33%
Ella 7/10 1423 days 14%
ShaneandJosiegoat 3/10 1971 days 3%
Raph 9/10 2093 days 5%
Niven 10/10 2213 days 5%
Cris 10/10 2305 days 4%
Ryan 9/10 2428 days 4%
João Muchon 1/10 2428 days 2%
Sandra Wilson-Ryke 8/10 2674 days 4%
Fifi and Jay 6/10 2828 days 3%
Wayne Britton 9/10 2907 days 3%
Sheona Smith 9/10 2956 days 3%
Mick Williams 9/10 2989 days 3%
Irene Buckle 10/10 3039 days 3%
Mike Guest 10/10 3072 days 3%
Paul O'Neill 9/10 3255 days 2%
Paul Abernethy 10/10 3300 days 2%
Patrick Austin 9/10 3340 days 2%
Jerry Trentham 2/10 3827 days 1%
Daniel Capener 6/10 3889 days 1%
monique colello 1/10 4011 days 0%
Chevy Levy 6/10 4011 days 1%
John Daniels 2/10 4254 days 0%
Eddie 8/10 4345 days 0%
Hendrik Rother 6/10 4367 days 0%
Michael Nolan 9/10 4376 days 0%
Julian Roots 7/10 4376 days 0%
Kyle Guffei 7/10 4399 days 1%
Steve Douthwaite 10/10 4455 days 1%
Joan and Colin Price 7/10 4467 days 1%
Jim and JoAnn Harllee 9/10 4472 days 1%
Julia Ramseier 10/10 4478 days 1%
Moss 8/10 4726 days 1%
Ian Douglas 9/10 4728 days 1%
D van Dongen 8/10 4745 days 1%
Christian & Julia 9/10 4751 days 1%
Moehl 9/10 4753 days 1%
Patricia Fearon 8/10 4753 days 1%
Walter & Heidi Baumann 8/10 4755 days 1%
Dave Simpson 9/10 4755 days 1%
Mags Adams 8/10 4756 days 1%
Hayo Heerink 9/10 4756 days 1%
de Weijer 8/10 4758 days 1%
Frank Waskikowski 10/10 4764 days 1%
Kim Thorsted 8/10 4764 days 1%
Janet 9/10 4770 days 1%
polzeath 7/10 4770 days 1%
Stig Domander 6/10 4783 days 1%
Bernhard & Brigitte Gosch 8/10 4839 days 1%
Sunshine25 10/10 4862 days 1%
damaca 6/10 4893 days 1%
Nicola Shaw 10/10 5100 days 1%
Rachel Kent-Lawton 9/10 5107 days 1%
Colin Lockwood 8/10 5110 days 1%
Rachel Gerrand 4/10 5112 days 1%
Walter Peters 9/10 5119 days 1%
Anita Aleva 8/10 5119 days 1%
Mark Robinson 7/10 5127 days 1%
Rossiter 10/10 5128 days 1%
Patrick Decoster 9/10 5128 days 1%
Jorgen vahl Rasmussen 10/10 5128 days 1%
Mike Robinson 9/10 5465 days 1%
Gerdes 9/10 5469 days 1%
Phil Bruce 8/10 5478 days 1%
Malcolm Glad 4/10 5485 days 1%
Walter 9/10 5486 days 1%
Liz Pursey 9/10 5492 days 1%
Bryan Keddie 8/10 5496 days 1%
Camenzind 8/10 5520 days 1%
T S 10/10 5531 days 1%
Furger 9/10 5564 days 1%
Hansjoerg Ehrmann 10/10 5573 days 1%
Katerina Wimmer 9/10 5573 days 1%
wanganuilover 10/10 5684 days 1%
Sejna 5/10 5748 days 1%
monikav 8/10 5806 days 1%
Anita Nai 7/10 5809 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.72% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kennedy Park Resort Napier experience has been adjusted for 35 days. Adjustments are according to the following table.

Days Adjustment
32 -0.66%
33 -0.68%
34 -0.70%
35 -0.72%
36 -0.74%
37 -0.77%
38 -0.79%

Balancing Adjustment

5.27% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

79%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.