Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
84 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 89 reviews. There are 84 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
19% |
| 9/10 | 27 |
|
32% |
| 8/10 | 16 |
|
19% |
| 7/10 | 8 |
|
10% |
| 6/10 | 7 |
|
8% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 2 |
|
2% |
78.69% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 78.69% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Shaun | 9/10 | 244 days | 100% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 366 days | 96% |
| Chrissy | 5/10 | 366 days | 74% |
| Jaye Manso | 10/10 | 488 days | 90% |
| Paige Hayward | 6/10 | 731 days | 63% |
| River | 5/10 | 761 days | 53% |
| Linc | 7/10 | 822 days | 60% |
| Stacey | 9/10 | 1065 days | 39% |
| Ella | 7/10 | 1340 days | 18% |
| ShaneandJosiegoat | 3/10 | 1888 days | 3% |
| Raph | 9/10 | 2010 days | 5% |
| Niven | 10/10 | 2130 days | 5% |
| Cris | 10/10 | 2222 days | 4% |
| Ryan | 9/10 | 2345 days | 4% |
| João Muchon | 1/10 | 2345 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 2591 days | 4% |
| Fifi and Jay | 6/10 | 2745 days | 3% |
| Wayne Britton | 9/10 | 2824 days | 3% |
| Sheona Smith | 9/10 | 2873 days | 3% |
| Mick Williams | 9/10 | 2906 days | 3% |
| Irene Buckle | 10/10 | 2956 days | 3% |
| Mike Guest | 10/10 | 2989 days | 3% |
| Paul O'Neill | 9/10 | 3172 days | 2% |
| Paul Abernethy | 10/10 | 3217 days | 2% |
| Patrick Austin | 9/10 | 3257 days | 2% |
| Jerry Trentham | 2/10 | 3744 days | 1% |
| Daniel Capener | 6/10 | 3806 days | 1% |
| monique colello | 1/10 | 3928 days | 0% |
| Chevy Levy | 6/10 | 3928 days | 1% |
| John Daniels | 2/10 | 4171 days | 0% |
| Eddie | 8/10 | 4262 days | 0% |
| Hendrik Rother | 6/10 | 4284 days | 0% |
| Michael Nolan | 9/10 | 4293 days | 0% |
| Julian Roots | 7/10 | 4293 days | 0% |
| Kyle Guffei | 7/10 | 4316 days | 0% |
| Steve Douthwaite | 10/10 | 4372 days | 0% |
| Joan and Colin Price | 7/10 | 4384 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4389 days | 1% |
| Julia Ramseier | 10/10 | 4395 days | 1% |
| Moss | 8/10 | 4643 days | 1% |
| Ian Douglas | 9/10 | 4645 days | 1% |
| D van Dongen | 8/10 | 4662 days | 1% |
| Christian & Julia | 9/10 | 4668 days | 1% |
| Moehl | 9/10 | 4670 days | 1% |
| Patricia Fearon | 8/10 | 4670 days | 1% |
| Walter & Heidi Baumann | 8/10 | 4672 days | 1% |
| Dave Simpson | 9/10 | 4672 days | 1% |
| Mags Adams | 8/10 | 4673 days | 1% |
| Hayo Heerink | 9/10 | 4673 days | 1% |
| de Weijer | 8/10 | 4675 days | 1% |
| Frank Waskikowski | 10/10 | 4681 days | 1% |
| Kim Thorsted | 8/10 | 4681 days | 1% |
| Janet | 9/10 | 4687 days | 1% |
| polzeath | 7/10 | 4687 days | 1% |
| Stig Domander | 6/10 | 4700 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 4756 days | 1% |
| Sunshine25 | 10/10 | 4779 days | 1% |
| damaca | 6/10 | 4810 days | 1% |
| Nicola Shaw | 10/10 | 5017 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5024 days | 1% |
| Colin Lockwood | 8/10 | 5027 days | 1% |
| Rachel Gerrand | 4/10 | 5029 days | 1% |
| Walter Peters | 9/10 | 5036 days | 1% |
| Anita Aleva | 8/10 | 5036 days | 1% |
| Mark Robinson | 7/10 | 5044 days | 1% |
| Rossiter | 10/10 | 5045 days | 1% |
| Patrick Decoster | 9/10 | 5045 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5045 days | 1% |
| Mike Robinson | 9/10 | 5382 days | 1% |
| Gerdes | 9/10 | 5386 days | 1% |
| Phil Bruce | 8/10 | 5395 days | 1% |
| Malcolm Glad | 4/10 | 5402 days | 1% |
| Walter | 9/10 | 5403 days | 1% |
| Liz Pursey | 9/10 | 5409 days | 1% |
| Bryan Keddie | 8/10 | 5413 days | 1% |
| Camenzind | 8/10 | 5437 days | 1% |
| T S | 10/10 | 5448 days | 1% |
| Furger | 9/10 | 5481 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 5490 days | 1% |
| Katerina Wimmer | 9/10 | 5490 days | 1% |
| wanganuilover | 10/10 | 5601 days | 1% |
| Sejna | 5/10 | 5665 days | 1% |
| monikav | 8/10 | 5723 days | 1% |
| Anita Nai | 7/10 | 5726 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
5.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.