Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
84 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 89 reviews. There are 84 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
19% |
| 9/10 | 27 |
|
32% |
| 8/10 | 16 |
|
19% |
| 7/10 | 8 |
|
10% |
| 6/10 | 7 |
|
8% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 2 |
|
2% |
78.69% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 78.69% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Shaun | 9/10 | 262 days | 100% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 384 days | 95% |
| Chrissy | 5/10 | 384 days | 73% |
| Jaye Manso | 10/10 | 506 days | 90% |
| Paige Hayward | 6/10 | 749 days | 62% |
| River | 5/10 | 779 days | 52% |
| Linc | 7/10 | 840 days | 58% |
| Stacey | 9/10 | 1083 days | 38% |
| Ella | 7/10 | 1358 days | 17% |
| ShaneandJosiegoat | 3/10 | 1906 days | 3% |
| Raph | 9/10 | 2028 days | 5% |
| Niven | 10/10 | 2148 days | 5% |
| Cris | 10/10 | 2240 days | 4% |
| Ryan | 9/10 | 2363 days | 4% |
| João Muchon | 1/10 | 2363 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 2609 days | 3% |
| Fifi and Jay | 6/10 | 2763 days | 3% |
| Wayne Britton | 9/10 | 2842 days | 3% |
| Sheona Smith | 9/10 | 2891 days | 3% |
| Mick Williams | 9/10 | 2924 days | 3% |
| Irene Buckle | 10/10 | 2974 days | 3% |
| Mike Guest | 10/10 | 3007 days | 3% |
| Paul O'Neill | 9/10 | 3190 days | 2% |
| Paul Abernethy | 10/10 | 3235 days | 2% |
| Patrick Austin | 9/10 | 3275 days | 2% |
| Jerry Trentham | 2/10 | 3762 days | 0% |
| Daniel Capener | 6/10 | 3824 days | 1% |
| monique colello | 1/10 | 3946 days | 0% |
| Chevy Levy | 6/10 | 3946 days | 1% |
| John Daniels | 2/10 | 4189 days | 0% |
| Eddie | 8/10 | 4280 days | 0% |
| Hendrik Rother | 6/10 | 4302 days | 0% |
| Michael Nolan | 9/10 | 4311 days | 0% |
| Julian Roots | 7/10 | 4311 days | 0% |
| Kyle Guffei | 7/10 | 4334 days | 0% |
| Steve Douthwaite | 10/10 | 4390 days | 1% |
| Joan and Colin Price | 7/10 | 4402 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4407 days | 1% |
| Julia Ramseier | 10/10 | 4413 days | 1% |
| Moss | 8/10 | 4661 days | 1% |
| Ian Douglas | 9/10 | 4663 days | 1% |
| D van Dongen | 8/10 | 4680 days | 1% |
| Christian & Julia | 9/10 | 4686 days | 1% |
| Moehl | 9/10 | 4688 days | 1% |
| Patricia Fearon | 8/10 | 4688 days | 1% |
| Walter & Heidi Baumann | 8/10 | 4690 days | 1% |
| Dave Simpson | 9/10 | 4690 days | 1% |
| Mags Adams | 8/10 | 4691 days | 1% |
| Hayo Heerink | 9/10 | 4691 days | 1% |
| de Weijer | 8/10 | 4693 days | 1% |
| Frank Waskikowski | 10/10 | 4699 days | 1% |
| Kim Thorsted | 8/10 | 4699 days | 1% |
| Janet | 9/10 | 4705 days | 1% |
| polzeath | 7/10 | 4705 days | 1% |
| Stig Domander | 6/10 | 4718 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 4774 days | 1% |
| Sunshine25 | 10/10 | 4797 days | 1% |
| damaca | 6/10 | 4828 days | 1% |
| Nicola Shaw | 10/10 | 5035 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5042 days | 1% |
| Colin Lockwood | 8/10 | 5045 days | 1% |
| Rachel Gerrand | 4/10 | 5047 days | 1% |
| Walter Peters | 9/10 | 5054 days | 1% |
| Anita Aleva | 8/10 | 5054 days | 1% |
| Mark Robinson | 7/10 | 5062 days | 1% |
| Rossiter | 10/10 | 5063 days | 1% |
| Patrick Decoster | 9/10 | 5063 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5063 days | 1% |
| Mike Robinson | 9/10 | 5400 days | 1% |
| Gerdes | 9/10 | 5404 days | 1% |
| Phil Bruce | 8/10 | 5413 days | 1% |
| Malcolm Glad | 4/10 | 5420 days | 1% |
| Walter | 9/10 | 5421 days | 1% |
| Liz Pursey | 9/10 | 5427 days | 1% |
| Bryan Keddie | 8/10 | 5431 days | 1% |
| Camenzind | 8/10 | 5455 days | 1% |
| T S | 10/10 | 5466 days | 1% |
| Furger | 9/10 | 5499 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 5508 days | 1% |
| Katerina Wimmer | 9/10 | 5508 days | 1% |
| wanganuilover | 10/10 | 5619 days | 1% |
| Sejna | 5/10 | 5683 days | 1% |
| monikav | 8/10 | 5741 days | 1% |
| Anita Nai | 7/10 | 5744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
5.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.