Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
85 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 90 reviews. There are 85 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
19% |
| 9/10 | 27 |
|
32% |
| 8/10 | 16 |
|
19% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 3 |
|
4% |
77.88% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.88% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 85 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joy | 1/10 | 378 days | 48% |
| Shaun | 9/10 | 622 days | 100% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 744 days | 88% |
| Chrissy | 5/10 | 744 days | 68% |
| Jaye Manso | 10/10 | 866 days | 74% |
| Paige Hayward | 6/10 | 1109 days | 38% |
| River | 5/10 | 1139 days | 31% |
| Linc | 7/10 | 1200 days | 33% |
| Stacey | 9/10 | 1443 days | 17% |
| Ella | 7/10 | 1718 days | 7% |
| ShaneandJosiegoat | 3/10 | 2266 days | 3% |
| Raph | 9/10 | 2388 days | 5% |
| Niven | 10/10 | 2508 days | 5% |
| Cris | 10/10 | 2600 days | 4% |
| Ryan | 9/10 | 2723 days | 4% |
| João Muchon | 1/10 | 2723 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 2969 days | 3% |
| Fifi and Jay | 6/10 | 3123 days | 3% |
| Wayne Britton | 9/10 | 3202 days | 3% |
| Sheona Smith | 9/10 | 3251 days | 3% |
| Mick Williams | 9/10 | 3284 days | 3% |
| Irene Buckle | 10/10 | 3334 days | 3% |
| Mike Guest | 10/10 | 3367 days | 2% |
| Paul O'Neill | 9/10 | 3550 days | 2% |
| Paul Abernethy | 10/10 | 3595 days | 2% |
| Patrick Austin | 9/10 | 3635 days | 2% |
| Jerry Trentham | 2/10 | 4122 days | 0% |
| Daniel Capener | 6/10 | 4184 days | 0% |
| monique colello | 1/10 | 4306 days | 0% |
| Chevy Levy | 6/10 | 4306 days | 0% |
| John Daniels | 2/10 | 4549 days | 1% |
| Eddie | 8/10 | 4640 days | 1% |
| Hendrik Rother | 6/10 | 4662 days | 1% |
| Michael Nolan | 9/10 | 4671 days | 1% |
| Julian Roots | 7/10 | 4671 days | 1% |
| Kyle Guffei | 7/10 | 4694 days | 1% |
| Steve Douthwaite | 10/10 | 4750 days | 1% |
| Joan and Colin Price | 7/10 | 4762 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4767 days | 1% |
| Julia Ramseier | 10/10 | 4773 days | 1% |
| Moss | 8/10 | 5021 days | 1% |
| Ian Douglas | 9/10 | 5023 days | 1% |
| D van Dongen | 8/10 | 5040 days | 1% |
| Christian & Julia | 9/10 | 5046 days | 1% |
| Moehl | 9/10 | 5048 days | 1% |
| Patricia Fearon | 8/10 | 5048 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5050 days | 1% |
| Dave Simpson | 9/10 | 5050 days | 1% |
| Mags Adams | 8/10 | 5051 days | 1% |
| Hayo Heerink | 9/10 | 5051 days | 1% |
| de Weijer | 8/10 | 5053 days | 1% |
| Frank Waskikowski | 10/10 | 5059 days | 1% |
| Kim Thorsted | 8/10 | 5059 days | 1% |
| Janet | 9/10 | 5065 days | 1% |
| polzeath | 7/10 | 5065 days | 1% |
| Stig Domander | 6/10 | 5078 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 5134 days | 1% |
| Sunshine25 | 10/10 | 5157 days | 1% |
| damaca | 6/10 | 5188 days | 1% |
| Nicola Shaw | 10/10 | 5395 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5402 days | 1% |
| Colin Lockwood | 8/10 | 5405 days | 1% |
| Rachel Gerrand | 4/10 | 5407 days | 1% |
| Walter Peters | 9/10 | 5414 days | 1% |
| Anita Aleva | 8/10 | 5414 days | 1% |
| Mark Robinson | 7/10 | 5422 days | 1% |
| Rossiter | 10/10 | 5423 days | 1% |
| Patrick Decoster | 9/10 | 5423 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5423 days | 1% |
| Mike Robinson | 9/10 | 5760 days | 1% |
| Gerdes | 9/10 | 5764 days | 1% |
| Phil Bruce | 8/10 | 5773 days | 1% |
| Malcolm Glad | 4/10 | 5780 days | 1% |
| Walter | 9/10 | 5781 days | 1% |
| Liz Pursey | 9/10 | 5787 days | 1% |
| Bryan Keddie | 8/10 | 5791 days | 1% |
| Camenzind | 8/10 | 5815 days | 1% |
| T S | 10/10 | 5826 days | 1% |
| Furger | 9/10 | 5859 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 5868 days | 1% |
| Katerina Wimmer | 9/10 | 5868 days | 1% |
| wanganuilover | 10/10 | 5979 days | 1% |
| Sejna | 5/10 | 6043 days | 1% |
| monikav | 8/10 | 6101 days | 1% |
| Anita Nai | 7/10 | 6104 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
6.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.