Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
104 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 107 reviews. There are 104 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
26% |
| 9/10 | 31 |
|
30% |
| 8/10 | 28 |
|
27% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.33% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.33% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Henry | 10/10 | 111 days | 100% |
| Laura Hadden | 10/10 | 142 days | 100% |
| Finlay | 8/10 | 173 days | 97% |
| YP | 8/10 | 264 days | 95% |
| Caron | 10/10 | 295 days | 96% |
| Knut | 8/10 | 416 days | 89% |
| Cholly | 10/10 | 447 days | 89% |
| Emily Johnson | 10/10 | 508 days | 86% |
| Kat | 4/10 | 539 days | 55% |
| Tzan from CA | 10/10 | 539 days | 84% |
| Jill Ruwhiu | 10/10 | 569 days | 82% |
| Arie | 9/10 | 689 days | 73% |
| cearon | 9/10 | 965 days | 47% |
| Sebastian Stoof | 6/10 | 1085 days | 31% |
| Chonti | 10/10 | 1269 days | 23% |
| Wombus | 8/10 | 1542 days | 9% |
| The Party Bus | 10/10 | 1695 days | 6% |
| Neil Holland | 9/10 | 1756 days | 5% |
| Cor Dekker | 6/10 | 1847 days | 4% |
| Declan Byrne | 10/10 | 1847 days | 5% |
| Lisa | 10/10 | 1877 days | 5% |
| Lausgrott from Germany | 10/10 | 1938 days | 5% |
| Scooper | 9/10 | 2061 days | 4% |
| Marn | 7/10 | 2122 days | 4% |
| Francois & Caroline | 9/10 | 2181 days | 4% |
| Camping-Dave | 6/10 | 2273 days | 3% |
| KCtravels | 8/10 | 2273 days | 4% |
| Kenza | 9/10 | 2273 days | 4% |
| Emma Higgins | 10/10 | 2302 days | 4% |
| Mike Fricker | 10/10 | 2303 days | 4% |
| Mike Fricker | 8/10 | 2303 days | 4% |
| Bradletn | 8/10 | 2456 days | 4% |
| Terrah2o | 8/10 | 2456 days | 4% |
| Magenta McHalick | 7/10 | 2512 days | 3% |
| Roadrunner | 2/10 | 2515 days | 2% |
| Tina and Terry | 1/10 | 2515 days | 1% |
| Eversons | 10/10 | 2515 days | 4% |
| Nora Tobies | 9/10 | 2582 days | 3% |
| Arnie Siewert | 6/10 | 2611 days | 3% |
| Nadene Wheatley | 10/10 | 2617 days | 3% |
| Lyle Walker | 10/10 | 2634 days | 3% |
| Mark Ravenscroft | 9/10 | 2792 days | 3% |
| Roger | 7/10 | 2807 days | 3% |
| Gail Hunter | 8/10 | 2875 days | 3% |
| irene winter | 9/10 | 2910 days | 3% |
| Kirsten qProsser | 10/10 | 2940 days | 2% |
| Robert Wolf | 10/10 | 2978 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3166 days | 2% |
| Boukje Diijkstra | 8/10 | 3225 days | 2% |
| Steve | 8/10 | 3226 days | 2% |
| Janneke Hekhuis | 8/10 | 3257 days | 2% |
| Antonio BENITEZ | 6/10 | 3277 days | 2% |
| David From Switzerland | 10/10 | 3307 days | 2% |
| Jo Batt | 8/10 | 3312 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3341 days | 2% |
| Sarah Gurney | 8/10 | 3344 days | 2% |
| Chester Martin | 9/10 | 3414 days | 2% |
| Anita and Wilbur | 9/10 | 3421 days | 2% |
| Vallerie Spoo | 9/10 | 3576 days | 1% |
| Lieselotte Michels | 9/10 | 3613 days | 1% |
| Wilma Senior | 9/10 | 3641 days | 1% |
| holidaymad from Solihull | 7/10 | 3641 days | 1% |
| Grant Pease | 8/10 | 3702 days | 1% |
| Daniel Jarrett | 7/10 | 3763 days | 1% |
| Xan Northman | 10/10 | 3856 days | 1% |
| Mike Fricker | 8/10 | 3887 days | 1% |
| Eva-Maria Krueger | 8/10 | 3948 days | 1% |
| Steffen | 6/10 | 3951 days | 1% |
| Sergey Pronkin | 6/10 | 3951 days | 1% |
| Nina Helmling | 9/10 | 3951 days | 1% |
| Leon Courtney | 8/10 | 3955 days | 1% |
| Valerio Penita | 9/10 | 3990 days | 1% |
| Bet | 9/10 | 4006 days | 1% |
| Marie Lillieskold | 9/10 | 4007 days | 1% |
| Peter Shorten | 9/10 | 4252 days | 0% |
| Humphrey | 8/10 | 4282 days | 0% |
| Bonnie and David Appleby | 9/10 | 4313 days | 0% |
| Guillot | 9/10 | 4320 days | 0% |
| Michal | 7/10 | 4389 days | 1% |
| Brigitte | 8/10 | 4391 days | 1% |
| Moorman | 9/10 | 4394 days | 1% |
| sueadegizmo | 9/10 | 4586 days | 1% |
| Sandra Dirk | 9/10 | 4670 days | 1% |
| Sebastian Rossbach | 10/10 | 4690 days | 1% |
| Nelly & Lisa | 10/10 | 4694 days | 1% |
| Carla Mathieu | 10/10 | 4697 days | 1% |
| Anika | 8/10 | 4706 days | 1% |
| CMJ | 8/10 | 4738 days | 1% |
| dnigolian | 8/10 | 4860 days | 1% |
| Julie Norton | 9/10 | 5014 days | 1% |
| Michel Op't Landt | 8/10 | 5050 days | 1% |
| F Horrex | 8/10 | 5063 days | 1% |
| Bucher | 9/10 | 5158 days | 1% |
| Andrew Hammond | 8/10 | 5195 days | 1% |
| David Milner | 8/10 | 5415 days | 1% |
| Helen Power | 6/10 | 5432 days | 1% |
| ilkal | 9/10 | 5485 days | 1% |
| Lynn Maguire | 10/10 | 5485 days | 1% |
| braunweiler | 10/10 | 5488 days | 1% |
| Ann S | 10/10 | 5507 days | 1% |
| Roeder Grit | 8/10 | 5510 days | 1% |
| Ton Buil | 9/10 | 5511 days | 1% |
| Kruiver | 7/10 | 5784 days | 1% |
| Ole | 9/10 | 5792 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 90 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 87 | -1.76% |
| 88 | -1.78% |
| 89 | -1.80% |
| 90 | -1.82% |
| 91 | -1.84% |
| 92 | -1.86% |
| 93 | -1.88% |
| … | … |
Balancing Adjustment
1.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.