G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Waikite Valley Thermal Pools Campground
Valid Reviews
106 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 109 reviews. There are 106 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 106 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
26% |
| 9/10 | 32 |
|
30% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.53% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.53% and is based on 106 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 106 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jojo&Skoko | 9/10 | 86 days | 99% |
| Emily | 10/10 | 117 days | 100% |
| Henry | 10/10 | 207 days | 98% |
| Laura Hadden | 10/10 | 238 days | 98% |
| Finlay | 8/10 | 269 days | 95% |
| YP | 8/10 | 361 days | 91% |
| Caron | 10/10 | 392 days | 92% |
| Knut | 8/10 | 513 days | 84% |
| Cholly | 10/10 | 544 days | 84% |
| Emily Johnson | 10/10 | 604 days | 80% |
| Kat | 4/10 | 635 days | 51% |
| Tzan from CA | 10/10 | 635 days | 78% |
| Jill Ruwhiu | 10/10 | 665 days | 75% |
| Arie | 9/10 | 786 days | 65% |
| cearon | 9/10 | 1061 days | 38% |
| Sebastian Stoof | 6/10 | 1182 days | 25% |
| Chonti | 10/10 | 1365 days | 17% |
| Wombus | 8/10 | 1639 days | 7% |
| The Party Bus | 10/10 | 1791 days | 5% |
| Neil Holland | 9/10 | 1853 days | 5% |
| Cor Dekker | 6/10 | 1944 days | 4% |
| Declan Byrne | 10/10 | 1944 days | 5% |
| Lisa | 10/10 | 1974 days | 5% |
| Lausgrott from Germany | 10/10 | 2034 days | 5% |
| Scooper | 9/10 | 2157 days | 4% |
| Marn | 7/10 | 2219 days | 4% |
| Francois & Caroline | 9/10 | 2278 days | 4% |
| Camping-Dave | 6/10 | 2370 days | 3% |
| KCtravels | 8/10 | 2370 days | 4% |
| Kenza | 9/10 | 2370 days | 4% |
| Emma Higgins | 10/10 | 2399 days | 4% |
| Mike Fricker | 10/10 | 2399 days | 4% |
| Mike Fricker | 8/10 | 2399 days | 4% |
| Bradletn | 8/10 | 2553 days | 4% |
| Terrah2o | 8/10 | 2553 days | 4% |
| Magenta McHalick | 7/10 | 2609 days | 3% |
| Roadrunner | 2/10 | 2612 days | 2% |
| Tina and Terry | 1/10 | 2612 days | 1% |
| Eversons | 10/10 | 2612 days | 3% |
| Nora Tobies | 9/10 | 2679 days | 3% |
| Arnie Siewert | 6/10 | 2708 days | 3% |
| Nadene Wheatley | 10/10 | 2714 days | 3% |
| Lyle Walker | 10/10 | 2731 days | 3% |
| Mark Ravenscroft | 9/10 | 2888 days | 3% |
| Roger | 7/10 | 2903 days | 3% |
| Gail Hunter | 8/10 | 2972 days | 3% |
| irene winter | 9/10 | 3007 days | 3% |
| Kirsten qProsser | 10/10 | 3037 days | 2% |
| Robert Wolf | 10/10 | 3075 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3262 days | 2% |
| Boukje Diijkstra | 8/10 | 3322 days | 2% |
| Steve | 8/10 | 3323 days | 2% |
| Janneke Hekhuis | 8/10 | 3354 days | 2% |
| Antonio BENITEZ | 6/10 | 3374 days | 2% |
| David From Switzerland | 10/10 | 3404 days | 2% |
| Jo Batt | 8/10 | 3409 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3438 days | 2% |
| Sarah Gurney | 8/10 | 3441 days | 2% |
| Chester Martin | 9/10 | 3510 days | 2% |
| Anita and Wilbur | 9/10 | 3517 days | 2% |
| Vallerie Spoo | 9/10 | 3673 days | 1% |
| Lieselotte Michels | 9/10 | 3710 days | 1% |
| Wilma Senior | 9/10 | 3738 days | 1% |
| holidaymad from Solihull | 7/10 | 3738 days | 1% |
| Grant Pease | 8/10 | 3799 days | 1% |
| Daniel Jarrett | 7/10 | 3860 days | 1% |
| Xan Northman | 10/10 | 3952 days | 1% |
| Mike Fricker | 8/10 | 3983 days | 1% |
| Eva-Maria Krueger | 8/10 | 4045 days | 1% |
| Steffen | 6/10 | 4048 days | 0% |
| Sergey Pronkin | 6/10 | 4048 days | 0% |
| Nina Helmling | 9/10 | 4048 days | 1% |
| Leon Courtney | 8/10 | 4052 days | 1% |
| Valerio Penita | 9/10 | 4087 days | 1% |
| Bet | 9/10 | 4103 days | 0% |
| Marie Lillieskold | 9/10 | 4104 days | 0% |
| Peter Shorten | 9/10 | 4348 days | 0% |
| Humphrey | 8/10 | 4379 days | 0% |
| Bonnie and David Appleby | 9/10 | 4410 days | 1% |
| Guillot | 9/10 | 4417 days | 1% |
| Michal | 7/10 | 4486 days | 1% |
| Brigitte | 8/10 | 4488 days | 1% |
| Moorman | 9/10 | 4491 days | 1% |
| sueadegizmo | 9/10 | 4682 days | 1% |
| Sandra Dirk | 9/10 | 4767 days | 1% |
| Sebastian Rossbach | 10/10 | 4787 days | 1% |
| Nelly & Lisa | 10/10 | 4791 days | 1% |
| Carla Mathieu | 10/10 | 4794 days | 1% |
| Anika | 8/10 | 4803 days | 1% |
| CMJ | 8/10 | 4835 days | 1% |
| dnigolian | 8/10 | 4956 days | 1% |
| Julie Norton | 9/10 | 5111 days | 1% |
| Michel Op't Landt | 8/10 | 5147 days | 1% |
| F Horrex | 8/10 | 5160 days | 1% |
| Bucher | 9/10 | 5255 days | 1% |
| Andrew Hammond | 8/10 | 5292 days | 1% |
| David Milner | 8/10 | 5512 days | 1% |
| Helen Power | 6/10 | 5529 days | 1% |
| ilkal | 9/10 | 5582 days | 1% |
| Lynn Maguire | 10/10 | 5582 days | 1% |
| braunweiler | 10/10 | 5585 days | 1% |
| Ann S | 10/10 | 5604 days | 1% |
| Roeder Grit | 8/10 | 5607 days | 1% |
| Ton Buil | 9/10 | 5608 days | 1% |
| Kruiver | 7/10 | 5881 days | 1% |
| Ole | 9/10 | 5889 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.72% |
| 39 | -0.74% |
| 40 | -0.76% |
| 41 | -0.78% |
| 42 | -0.80% |
| 43 | -0.82% |
| 44 | -0.84% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.