Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
103 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 106 reviews. There are 103 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 103 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
25% |
| 9/10 | 31 |
|
30% |
| 8/10 | 28 |
|
27% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.17% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.17% and is based on 103 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 103 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Laura Hadden | 10/10 | 49 days | 100% |
| Finlay | 8/10 | 80 days | 98% |
| YP | 8/10 | 171 days | 97% |
| Caron | 10/10 | 202 days | 98% |
| Knut | 8/10 | 323 days | 92% |
| Cholly | 10/10 | 354 days | 93% |
| Emily Johnson | 10/10 | 415 days | 90% |
| Kat | 4/10 | 446 days | 58% |
| Tzan from CA | 10/10 | 446 days | 89% |
| Jill Ruwhiu | 10/10 | 476 days | 87% |
| Arie | 9/10 | 596 days | 79% |
| cearon | 9/10 | 872 days | 56% |
| Sebastian Stoof | 6/10 | 992 days | 38% |
| Chonti | 10/10 | 1176 days | 29% |
| Wombus | 8/10 | 1449 days | 13% |
| The Party Bus | 10/10 | 1602 days | 8% |
| Neil Holland | 9/10 | 1663 days | 6% |
| Cor Dekker | 6/10 | 1754 days | 4% |
| Declan Byrne | 10/10 | 1754 days | 5% |
| Lisa | 10/10 | 1784 days | 5% |
| Lausgrott from Germany | 10/10 | 1845 days | 5% |
| Scooper | 9/10 | 1968 days | 5% |
| Marn | 7/10 | 2029 days | 4% |
| Francois & Caroline | 9/10 | 2088 days | 4% |
| Camping-Dave | 6/10 | 2180 days | 4% |
| KCtravels | 8/10 | 2180 days | 4% |
| Kenza | 9/10 | 2180 days | 4% |
| Emma Higgins | 10/10 | 2210 days | 4% |
| Mike Fricker | 10/10 | 2210 days | 4% |
| Mike Fricker | 8/10 | 2210 days | 4% |
| Bradletn | 8/10 | 2363 days | 4% |
| Terrah2o | 8/10 | 2363 days | 4% |
| Magenta McHalick | 7/10 | 2419 days | 3% |
| Roadrunner | 2/10 | 2422 days | 2% |
| Tina and Terry | 1/10 | 2422 days | 1% |
| Eversons | 10/10 | 2422 days | 4% |
| Nora Tobies | 9/10 | 2489 days | 4% |
| Arnie Siewert | 6/10 | 2518 days | 3% |
| Nadene Wheatley | 10/10 | 2524 days | 3% |
| Lyle Walker | 10/10 | 2541 days | 3% |
| Mark Ravenscroft | 9/10 | 2699 days | 3% |
| Roger | 7/10 | 2714 days | 3% |
| Gail Hunter | 8/10 | 2782 days | 3% |
| irene winter | 9/10 | 2818 days | 3% |
| Kirsten qProsser | 10/10 | 2847 days | 3% |
| Robert Wolf | 10/10 | 2885 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3073 days | 2% |
| Boukje Diijkstra | 8/10 | 3132 days | 2% |
| Steve | 8/10 | 3133 days | 2% |
| Janneke Hekhuis | 8/10 | 3164 days | 2% |
| Antonio BENITEZ | 6/10 | 3184 days | 2% |
| David From Switzerland | 10/10 | 3214 days | 2% |
| Jo Batt | 8/10 | 3219 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3248 days | 2% |
| Sarah Gurney | 8/10 | 3251 days | 2% |
| Chester Martin | 9/10 | 3321 days | 2% |
| Anita and Wilbur | 9/10 | 3328 days | 2% |
| Vallerie Spoo | 9/10 | 3483 days | 1% |
| Lieselotte Michels | 9/10 | 3520 days | 2% |
| Wilma Senior | 9/10 | 3549 days | 1% |
| holidaymad from Solihull | 7/10 | 3549 days | 1% |
| Grant Pease | 8/10 | 3610 days | 1% |
| Daniel Jarrett | 7/10 | 3671 days | 1% |
| Xan Northman | 10/10 | 3763 days | 1% |
| Mike Fricker | 8/10 | 3794 days | 1% |
| Eva-Maria Krueger | 8/10 | 3855 days | 1% |
| Steffen | 6/10 | 3858 days | 1% |
| Sergey Pronkin | 6/10 | 3858 days | 1% |
| Nina Helmling | 9/10 | 3858 days | 1% |
| Leon Courtney | 8/10 | 3862 days | 1% |
| Valerio Penita | 9/10 | 3897 days | 1% |
| Bet | 9/10 | 3913 days | 1% |
| Marie Lillieskold | 9/10 | 3914 days | 1% |
| Peter Shorten | 9/10 | 4159 days | 0% |
| Humphrey | 8/10 | 4189 days | 0% |
| Bonnie and David Appleby | 9/10 | 4220 days | 0% |
| Guillot | 9/10 | 4227 days | 0% |
| Michal | 7/10 | 4296 days | 0% |
| Brigitte | 8/10 | 4298 days | 0% |
| Moorman | 9/10 | 4301 days | 0% |
| sueadegizmo | 9/10 | 4493 days | 1% |
| Sandra Dirk | 9/10 | 4577 days | 1% |
| Sebastian Rossbach | 10/10 | 4597 days | 1% |
| Nelly & Lisa | 10/10 | 4601 days | 1% |
| Carla Mathieu | 10/10 | 4604 days | 1% |
| Anika | 8/10 | 4613 days | 1% |
| CMJ | 8/10 | 4645 days | 1% |
| dnigolian | 8/10 | 4767 days | 1% |
| Julie Norton | 9/10 | 4921 days | 1% |
| Michel Op't Landt | 8/10 | 4957 days | 1% |
| F Horrex | 8/10 | 4970 days | 1% |
| Bucher | 9/10 | 5065 days | 1% |
| Andrew Hammond | 8/10 | 5102 days | 1% |
| David Milner | 8/10 | 5322 days | 1% |
| Helen Power | 6/10 | 5339 days | 1% |
| ilkal | 9/10 | 5392 days | 1% |
| Lynn Maguire | 10/10 | 5392 days | 1% |
| braunweiler | 10/10 | 5395 days | 1% |
| Ann S | 10/10 | 5414 days | 1% |
| Roeder Grit | 8/10 | 5417 days | 1% |
| Ton Buil | 9/10 | 5418 days | 1% |
| Kruiver | 7/10 | 5691 days | 1% |
| Ole | 9/10 | 5699 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.32% |
| 22 | -0.33% |
| 23 | -0.35% |
| 24 | -0.36% |
| 25 | -0.38% |
| 26 | -0.39% |
| 27 | -0.41% |
| … | … |
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.