Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
104 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 107 reviews. There are 104 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
26% |
| 9/10 | 31 |
|
30% |
| 8/10 | 28 |
|
27% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.33% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.33% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Henry | 10/10 | 84 days | 100% |
| Laura Hadden | 10/10 | 115 days | 100% |
| Finlay | 8/10 | 146 days | 97% |
| YP | 8/10 | 237 days | 95% |
| Caron | 10/10 | 268 days | 96% |
| Knut | 8/10 | 389 days | 90% |
| Cholly | 10/10 | 420 days | 90% |
| Emily Johnson | 10/10 | 481 days | 87% |
| Kat | 4/10 | 512 days | 56% |
| Tzan from CA | 10/10 | 512 days | 85% |
| Jill Ruwhiu | 10/10 | 542 days | 84% |
| Arie | 9/10 | 662 days | 75% |
| cearon | 9/10 | 938 days | 50% |
| Sebastian Stoof | 6/10 | 1058 days | 33% |
| Chonti | 10/10 | 1242 days | 24% |
| Wombus | 8/10 | 1515 days | 10% |
| The Party Bus | 10/10 | 1668 days | 6% |
| Neil Holland | 9/10 | 1729 days | 5% |
| Cor Dekker | 6/10 | 1820 days | 4% |
| Declan Byrne | 10/10 | 1820 days | 5% |
| Lisa | 10/10 | 1850 days | 5% |
| Lausgrott from Germany | 10/10 | 1911 days | 5% |
| Scooper | 9/10 | 2034 days | 5% |
| Marn | 7/10 | 2095 days | 4% |
| Francois & Caroline | 9/10 | 2154 days | 4% |
| Camping-Dave | 6/10 | 2246 days | 4% |
| KCtravels | 8/10 | 2246 days | 4% |
| Kenza | 9/10 | 2246 days | 4% |
| Emma Higgins | 10/10 | 2276 days | 4% |
| Mike Fricker | 10/10 | 2276 days | 4% |
| Mike Fricker | 8/10 | 2276 days | 4% |
| Bradletn | 8/10 | 2429 days | 4% |
| Terrah2o | 8/10 | 2429 days | 4% |
| Magenta McHalick | 7/10 | 2485 days | 3% |
| Roadrunner | 2/10 | 2488 days | 2% |
| Tina and Terry | 1/10 | 2488 days | 1% |
| Eversons | 10/10 | 2488 days | 4% |
| Nora Tobies | 9/10 | 2555 days | 4% |
| Arnie Siewert | 6/10 | 2584 days | 3% |
| Nadene Wheatley | 10/10 | 2590 days | 3% |
| Lyle Walker | 10/10 | 2607 days | 3% |
| Mark Ravenscroft | 9/10 | 2765 days | 3% |
| Roger | 7/10 | 2780 days | 3% |
| Gail Hunter | 8/10 | 2848 days | 3% |
| irene winter | 9/10 | 2884 days | 3% |
| Kirsten qProsser | 10/10 | 2913 days | 3% |
| Robert Wolf | 10/10 | 2951 days | 3% |
| Erin Polcyn Sailer | 9/10 | 3139 days | 2% |
| Boukje Diijkstra | 8/10 | 3198 days | 2% |
| Steve | 8/10 | 3199 days | 2% |
| Janneke Hekhuis | 8/10 | 3230 days | 2% |
| Antonio BENITEZ | 6/10 | 3250 days | 2% |
| David From Switzerland | 10/10 | 3280 days | 2% |
| Jo Batt | 8/10 | 3285 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3314 days | 2% |
| Sarah Gurney | 8/10 | 3317 days | 2% |
| Chester Martin | 9/10 | 3387 days | 2% |
| Anita and Wilbur | 9/10 | 3394 days | 2% |
| Vallerie Spoo | 9/10 | 3549 days | 1% |
| Lieselotte Michels | 9/10 | 3586 days | 2% |
| Wilma Senior | 9/10 | 3615 days | 1% |
| holidaymad from Solihull | 7/10 | 3615 days | 1% |
| Grant Pease | 8/10 | 3676 days | 1% |
| Daniel Jarrett | 7/10 | 3737 days | 1% |
| Xan Northman | 10/10 | 3829 days | 1% |
| Mike Fricker | 8/10 | 3860 days | 1% |
| Eva-Maria Krueger | 8/10 | 3921 days | 1% |
| Steffen | 6/10 | 3924 days | 1% |
| Sergey Pronkin | 6/10 | 3924 days | 1% |
| Nina Helmling | 9/10 | 3924 days | 1% |
| Leon Courtney | 8/10 | 3928 days | 1% |
| Valerio Penita | 9/10 | 3963 days | 1% |
| Bet | 9/10 | 3979 days | 1% |
| Marie Lillieskold | 9/10 | 3980 days | 1% |
| Peter Shorten | 9/10 | 4225 days | 0% |
| Humphrey | 8/10 | 4255 days | 0% |
| Bonnie and David Appleby | 9/10 | 4286 days | 0% |
| Guillot | 9/10 | 4293 days | 0% |
| Michal | 7/10 | 4362 days | 0% |
| Brigitte | 8/10 | 4364 days | 0% |
| Moorman | 9/10 | 4367 days | 0% |
| sueadegizmo | 9/10 | 4559 days | 1% |
| Sandra Dirk | 9/10 | 4643 days | 1% |
| Sebastian Rossbach | 10/10 | 4663 days | 1% |
| Nelly & Lisa | 10/10 | 4667 days | 1% |
| Carla Mathieu | 10/10 | 4670 days | 1% |
| Anika | 8/10 | 4679 days | 1% |
| CMJ | 8/10 | 4711 days | 1% |
| dnigolian | 8/10 | 4833 days | 1% |
| Julie Norton | 9/10 | 4987 days | 1% |
| Michel Op't Landt | 8/10 | 5023 days | 1% |
| F Horrex | 8/10 | 5036 days | 1% |
| Bucher | 9/10 | 5131 days | 1% |
| Andrew Hammond | 8/10 | 5168 days | 1% |
| David Milner | 8/10 | 5388 days | 1% |
| Helen Power | 6/10 | 5405 days | 1% |
| ilkal | 9/10 | 5458 days | 1% |
| Lynn Maguire | 10/10 | 5458 days | 1% |
| braunweiler | 10/10 | 5461 days | 1% |
| Ann S | 10/10 | 5480 days | 1% |
| Roeder Grit | 8/10 | 5483 days | 1% |
| Ton Buil | 9/10 | 5484 days | 1% |
| Kruiver | 7/10 | 5757 days | 1% |
| Ole | 9/10 | 5765 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.30% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 64 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 61 | -1.24% |
| 62 | -1.26% |
| 63 | -1.28% |
| 64 | -1.30% |
| 65 | -1.32% |
| 66 | -1.34% |
| 67 | -1.36% |
| … | … |
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.