Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 112 reviews. There are 109 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 127 days | 100% |
| Viktoria | 10/10 | 188 days | 99% |
| RGill | 10/10 | 249 days | 97% |
| Jojo&Skoko | 9/10 | 339 days | 93% |
| Emily | 10/10 | 370 days | 93% |
| Henry | 10/10 | 461 days | 89% |
| Laura Hadden | 10/10 | 492 days | 87% |
| Finlay | 8/10 | 523 days | 83% |
| YP | 8/10 | 614 days | 78% |
| Caron | 10/10 | 645 days | 77% |
| Knut | 8/10 | 766 days | 66% |
| Cholly | 10/10 | 797 days | 64% |
| Emily Johnson | 10/10 | 858 days | 59% |
| Kat | 4/10 | 889 days | 36% |
| Tzan from CA | 10/10 | 889 days | 55% |
| Jill Ruwhiu | 10/10 | 919 days | 52% |
| Arie | 9/10 | 1039 days | 40% |
| cearon | 9/10 | 1315 days | 20% |
| Sebastian Stoof | 6/10 | 1435 days | 12% |
| Chonti | 10/10 | 1619 days | 7% |
| Wombus | 8/10 | 1892 days | 5% |
| The Party Bus | 10/10 | 2045 days | 5% |
| Neil Holland | 9/10 | 2106 days | 4% |
| Cor Dekker | 6/10 | 2197 days | 4% |
| Declan Byrne | 10/10 | 2197 days | 4% |
| Lisa | 10/10 | 2227 days | 4% |
| Lausgrott from Germany | 10/10 | 2288 days | 4% |
| Scooper | 9/10 | 2411 days | 4% |
| Marn | 7/10 | 2472 days | 3% |
| Francois & Caroline | 9/10 | 2531 days | 4% |
| Camping-Dave | 6/10 | 2623 days | 3% |
| KCtravels | 8/10 | 2623 days | 3% |
| Kenza | 9/10 | 2623 days | 3% |
| Emma Higgins | 10/10 | 2652 days | 3% |
| Mike Fricker | 10/10 | 2653 days | 3% |
| Mike Fricker | 8/10 | 2653 days | 3% |
| Bradletn | 8/10 | 2806 days | 3% |
| Terrah2o | 8/10 | 2806 days | 3% |
| Magenta McHalick | 7/10 | 2862 days | 2% |
| Roadrunner | 2/10 | 2865 days | 1% |
| Tina and Terry | 1/10 | 2865 days | 1% |
| Eversons | 10/10 | 2865 days | 3% |
| Nora Tobies | 9/10 | 2932 days | 3% |
| Arnie Siewert | 6/10 | 2961 days | 2% |
| Nadene Wheatley | 10/10 | 2967 days | 3% |
| Lyle Walker | 10/10 | 2984 days | 3% |
| Mark Ravenscroft | 9/10 | 3142 days | 2% |
| Roger | 7/10 | 3157 days | 2% |
| Gail Hunter | 8/10 | 3225 days | 2% |
| irene winter | 9/10 | 3260 days | 2% |
| Kirsten qProsser | 10/10 | 3290 days | 2% |
| Robert Wolf | 10/10 | 3328 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3516 days | 2% |
| Boukje Diijkstra | 8/10 | 3575 days | 2% |
| Steve | 8/10 | 3576 days | 2% |
| Janneke Hekhuis | 8/10 | 3607 days | 1% |
| Antonio BENITEZ | 6/10 | 3627 days | 1% |
| David From Switzerland | 10/10 | 3657 days | 1% |
| Jo Batt | 8/10 | 3662 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3691 days | 1% |
| Sarah Gurney | 8/10 | 3694 days | 1% |
| Chester Martin | 9/10 | 3764 days | 1% |
| Anita and Wilbur | 9/10 | 3771 days | 1% |
| Vallerie Spoo | 9/10 | 3926 days | 1% |
| Lieselotte Michels | 9/10 | 3963 days | 1% |
| Wilma Senior | 9/10 | 3991 days | 1% |
| holidaymad from Solihull | 7/10 | 3991 days | 1% |
| Grant Pease | 8/10 | 4052 days | 1% |
| Daniel Jarrett | 7/10 | 4113 days | 0% |
| Xan Northman | 10/10 | 4206 days | 0% |
| Mike Fricker | 8/10 | 4237 days | 0% |
| Eva-Maria Krueger | 8/10 | 4298 days | 0% |
| Steffen | 6/10 | 4301 days | 0% |
| Sergey Pronkin | 6/10 | 4301 days | 0% |
| Nina Helmling | 9/10 | 4301 days | 0% |
| Leon Courtney | 8/10 | 4305 days | 0% |
| Valerio Penita | 9/10 | 4340 days | 0% |
| Bet | 9/10 | 4356 days | 0% |
| Marie Lillieskold | 9/10 | 4357 days | 0% |
| Peter Shorten | 9/10 | 4602 days | 1% |
| Humphrey | 8/10 | 4632 days | 1% |
| Bonnie and David Appleby | 9/10 | 4663 days | 1% |
| Guillot | 9/10 | 4670 days | 1% |
| Michal | 7/10 | 4739 days | 1% |
| Brigitte | 8/10 | 4741 days | 1% |
| Moorman | 9/10 | 4744 days | 1% |
| sueadegizmo | 9/10 | 4936 days | 1% |
| Sandra Dirk | 9/10 | 5020 days | 1% |
| Sebastian Rossbach | 10/10 | 5040 days | 1% |
| Nelly & Lisa | 10/10 | 5044 days | 1% |
| Carla Mathieu | 10/10 | 5047 days | 1% |
| Anika | 8/10 | 5056 days | 1% |
| CMJ | 8/10 | 5088 days | 1% |
| dnigolian | 8/10 | 5210 days | 1% |
| Julie Norton | 9/10 | 5364 days | 1% |
| Michel Op't Landt | 8/10 | 5400 days | 1% |
| F Horrex | 8/10 | 5413 days | 1% |
| Bucher | 9/10 | 5508 days | 1% |
| Andrew Hammond | 8/10 | 5545 days | 1% |
| David Milner | 8/10 | 5765 days | 1% |
| Helen Power | 6/10 | 5782 days | 1% |
| ilkal | 9/10 | 5835 days | 1% |
| Lynn Maguire | 10/10 | 5835 days | 1% |
| braunweiler | 10/10 | 5838 days | 1% |
| Ann S | 10/10 | 5857 days | 1% |
| Roeder Grit | 8/10 | 5860 days | 1% |
| Ton Buil | 9/10 | 5861 days | 1% |
| Kruiver | 7/10 | 6134 days | 1% |
| Ole | 9/10 | 6142 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 104 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 101 | -2.06% |
| 102 | -2.08% |
| 103 | -2.10% |
| 104 | -2.12% |
| 105 | -2.14% |
| 106 | -2.16% |
| 107 | -2.18% |
| … | … |
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.