Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 309 days | 100% |
| Viktoria | 10/10 | 370 days | 97% |
| RGill | 10/10 | 431 days | 95% |
| Jojo&Skoko | 9/10 | 521 days | 88% |
| Emily | 10/10 | 552 days | 87% |
| Henry | 10/10 | 643 days | 81% |
| Laura Hadden | 10/10 | 674 days | 78% |
| Finlay | 8/10 | 705 days | 74% |
| YP | 8/10 | 796 days | 66% |
| Caron | 10/10 | 827 days | 64% |
| Knut | 8/10 | 948 days | 51% |
| Cholly | 10/10 | 979 days | 48% |
| Emily Johnson | 10/10 | 1040 days | 42% |
| Kat | 4/10 | 1071 days | 26% |
| Tzan from CA | 10/10 | 1071 days | 39% |
| Jill Ruwhiu | 10/10 | 1101 days | 37% |
| Arie | 9/10 | 1221 days | 27% |
| cearon | 9/10 | 1497 days | 12% |
| Sebastian Stoof | 6/10 | 1617 days | 7% |
| Chonti | 10/10 | 1801 days | 5% |
| Wombus | 8/10 | 2074 days | 5% |
| The Party Bus | 10/10 | 2227 days | 4% |
| Neil Holland | 9/10 | 2288 days | 4% |
| Cor Dekker | 6/10 | 2379 days | 3% |
| Declan Byrne | 10/10 | 2379 days | 4% |
| Lisa | 10/10 | 2409 days | 4% |
| Lausgrott from Germany | 10/10 | 2470 days | 4% |
| Scooper | 9/10 | 2593 days | 4% |
| Marn | 7/10 | 2654 days | 3% |
| Francois & Caroline | 9/10 | 2713 days | 3% |
| Camping-Dave | 6/10 | 2805 days | 3% |
| KCtravels | 8/10 | 2805 days | 3% |
| Kenza | 9/10 | 2805 days | 3% |
| Emma Higgins | 10/10 | 2835 days | 3% |
| Mike Fricker | 10/10 | 2835 days | 3% |
| Mike Fricker | 8/10 | 2835 days | 3% |
| Bradletn | 8/10 | 2988 days | 3% |
| Terrah2o | 8/10 | 2988 days | 3% |
| Magenta McHalick | 7/10 | 3044 days | 2% |
| Roadrunner | 2/10 | 3047 days | 1% |
| Tina and Terry | 1/10 | 3047 days | 1% |
| Eversons | 10/10 | 3047 days | 3% |
| Nora Tobies | 9/10 | 3114 days | 2% |
| Arnie Siewert | 6/10 | 3143 days | 2% |
| Nadene Wheatley | 10/10 | 3149 days | 2% |
| Lyle Walker | 10/10 | 3166 days | 2% |
| Mark Ravenscroft | 9/10 | 3324 days | 2% |
| Roger | 7/10 | 3339 days | 2% |
| Gail Hunter | 8/10 | 3407 days | 2% |
| irene winter | 9/10 | 3443 days | 2% |
| Kirsten qProsser | 10/10 | 3472 days | 2% |
| Robert Wolf | 10/10 | 3510 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3698 days | 1% |
| Boukje Diijkstra | 8/10 | 3757 days | 1% |
| Steve | 8/10 | 3758 days | 1% |
| Janneke Hekhuis | 8/10 | 3789 days | 1% |
| Antonio BENITEZ | 6/10 | 3809 days | 1% |
| David From Switzerland | 10/10 | 3839 days | 1% |
| Jo Batt | 8/10 | 3844 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3873 days | 1% |
| Sarah Gurney | 8/10 | 3876 days | 1% |
| Chester Martin | 9/10 | 3946 days | 1% |
| Anita and Wilbur | 9/10 | 3953 days | 1% |
| Vallerie Spoo | 9/10 | 4108 days | 0% |
| Lieselotte Michels | 9/10 | 4145 days | 0% |
| Wilma Senior | 9/10 | 4174 days | 0% |
| holidaymad from Solihull | 7/10 | 4174 days | 0% |
| Grant Pease | 8/10 | 4235 days | 0% |
| Daniel Jarrett | 7/10 | 4296 days | 0% |
| Xan Northman | 10/10 | 4388 days | 1% |
| Mike Fricker | 8/10 | 4419 days | 1% |
| Eva-Maria Krueger | 8/10 | 4480 days | 1% |
| Steffen | 6/10 | 4483 days | 1% |
| Sergey Pronkin | 6/10 | 4483 days | 1% |
| Nina Helmling | 9/10 | 4483 days | 1% |
| Leon Courtney | 8/10 | 4487 days | 1% |
| Valerio Penita | 9/10 | 4522 days | 1% |
| Bet | 9/10 | 4538 days | 1% |
| Marie Lillieskold | 9/10 | 4539 days | 1% |
| Peter Shorten | 9/10 | 4784 days | 1% |
| Humphrey | 8/10 | 4814 days | 1% |
| Bonnie and David Appleby | 9/10 | 4845 days | 1% |
| Guillot | 9/10 | 4852 days | 1% |
| Michal | 7/10 | 4921 days | 1% |
| Brigitte | 8/10 | 4923 days | 1% |
| Moorman | 9/10 | 4926 days | 1% |
| sueadegizmo | 9/10 | 5118 days | 1% |
| Sandra Dirk | 9/10 | 5202 days | 1% |
| Sebastian Rossbach | 10/10 | 5222 days | 1% |
| Nelly & Lisa | 10/10 | 5226 days | 1% |
| Carla Mathieu | 10/10 | 5229 days | 1% |
| Anika | 8/10 | 5238 days | 1% |
| CMJ | 8/10 | 5270 days | 1% |
| dnigolian | 8/10 | 5392 days | 1% |
| Julie Norton | 9/10 | 5546 days | 1% |
| Michel Op't Landt | 8/10 | 5582 days | 1% |
| F Horrex | 8/10 | 5595 days | 1% |
| Bucher | 9/10 | 5690 days | 1% |
| Andrew Hammond | 8/10 | 5727 days | 1% |
| David Milner | 8/10 | 5947 days | 1% |
| Helen Power | 6/10 | 5964 days | 1% |
| ilkal | 9/10 | 6017 days | 1% |
| Lynn Maguire | 10/10 | 6017 days | 1% |
| braunweiler | 10/10 | 6020 days | 1% |
| Ann S | 10/10 | 6039 days | 1% |
| Roeder Grit | 8/10 | 6042 days | 1% |
| Ton Buil | 9/10 | 6043 days | 1% |
| Kruiver | 7/10 | 6316 days | 1% |
| Ole | 9/10 | 6324 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.