Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Waikite Valley Thermal Pools Campground
Valid Reviews
106 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 109 reviews. There are 106 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 106 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
26% |
| 9/10 | 32 |
|
30% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.53% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.53% and is based on 106 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 106 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jojo&Skoko | 9/10 | 114 days | 99% |
| Emily | 10/10 | 145 days | 100% |
| Henry | 10/10 | 236 days | 98% |
| Laura Hadden | 10/10 | 267 days | 97% |
| Finlay | 8/10 | 298 days | 94% |
| YP | 8/10 | 389 days | 91% |
| Caron | 10/10 | 420 days | 91% |
| Knut | 8/10 | 541 days | 83% |
| Cholly | 10/10 | 572 days | 82% |
| Emily Johnson | 10/10 | 633 days | 78% |
| Kat | 4/10 | 664 days | 50% |
| Tzan from CA | 10/10 | 664 days | 76% |
| Jill Ruwhiu | 10/10 | 694 days | 73% |
| Arie | 9/10 | 814 days | 62% |
| cearon | 9/10 | 1090 days | 36% |
| Sebastian Stoof | 6/10 | 1210 days | 23% |
| Chonti | 10/10 | 1394 days | 16% |
| Wombus | 8/10 | 1667 days | 6% |
| The Party Bus | 10/10 | 1820 days | 5% |
| Neil Holland | 9/10 | 1881 days | 5% |
| Cor Dekker | 6/10 | 1972 days | 4% |
| Declan Byrne | 10/10 | 1972 days | 5% |
| Lisa | 10/10 | 2002 days | 5% |
| Lausgrott from Germany | 10/10 | 2063 days | 5% |
| Scooper | 9/10 | 2186 days | 4% |
| Marn | 7/10 | 2247 days | 4% |
| Francois & Caroline | 9/10 | 2306 days | 4% |
| Camping-Dave | 6/10 | 2398 days | 3% |
| KCtravels | 8/10 | 2398 days | 4% |
| Kenza | 9/10 | 2398 days | 4% |
| Emma Higgins | 10/10 | 2427 days | 4% |
| Mike Fricker | 10/10 | 2428 days | 4% |
| Mike Fricker | 8/10 | 2428 days | 4% |
| Bradletn | 8/10 | 2581 days | 3% |
| Terrah2o | 8/10 | 2581 days | 3% |
| Magenta McHalick | 7/10 | 2637 days | 3% |
| Roadrunner | 2/10 | 2640 days | 2% |
| Tina and Terry | 1/10 | 2640 days | 1% |
| Eversons | 10/10 | 2640 days | 3% |
| Nora Tobies | 9/10 | 2707 days | 3% |
| Arnie Siewert | 6/10 | 2736 days | 3% |
| Nadene Wheatley | 10/10 | 2742 days | 3% |
| Lyle Walker | 10/10 | 2759 days | 3% |
| Mark Ravenscroft | 9/10 | 2917 days | 3% |
| Roger | 7/10 | 2932 days | 3% |
| Gail Hunter | 8/10 | 3000 days | 3% |
| irene winter | 9/10 | 3035 days | 3% |
| Kirsten qProsser | 10/10 | 3065 days | 2% |
| Robert Wolf | 10/10 | 3103 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3291 days | 2% |
| Boukje Diijkstra | 8/10 | 3350 days | 2% |
| Steve | 8/10 | 3351 days | 2% |
| Janneke Hekhuis | 8/10 | 3382 days | 2% |
| Antonio BENITEZ | 6/10 | 3402 days | 2% |
| David From Switzerland | 10/10 | 3432 days | 2% |
| Jo Batt | 8/10 | 3437 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3466 days | 2% |
| Sarah Gurney | 8/10 | 3469 days | 2% |
| Chester Martin | 9/10 | 3539 days | 2% |
| Anita and Wilbur | 9/10 | 3546 days | 2% |
| Vallerie Spoo | 9/10 | 3701 days | 1% |
| Lieselotte Michels | 9/10 | 3738 days | 1% |
| Wilma Senior | 9/10 | 3766 days | 1% |
| holidaymad from Solihull | 7/10 | 3766 days | 1% |
| Grant Pease | 8/10 | 3827 days | 1% |
| Daniel Jarrett | 7/10 | 3888 days | 1% |
| Xan Northman | 10/10 | 3981 days | 1% |
| Mike Fricker | 8/10 | 4012 days | 1% |
| Eva-Maria Krueger | 8/10 | 4073 days | 1% |
| Steffen | 6/10 | 4076 days | 0% |
| Sergey Pronkin | 6/10 | 4076 days | 0% |
| Nina Helmling | 9/10 | 4076 days | 1% |
| Leon Courtney | 8/10 | 4080 days | 1% |
| Valerio Penita | 9/10 | 4115 days | 0% |
| Bet | 9/10 | 4131 days | 0% |
| Marie Lillieskold | 9/10 | 4132 days | 0% |
| Peter Shorten | 9/10 | 4377 days | 0% |
| Humphrey | 8/10 | 4407 days | 1% |
| Bonnie and David Appleby | 9/10 | 4438 days | 1% |
| Guillot | 9/10 | 4445 days | 1% |
| Michal | 7/10 | 4514 days | 1% |
| Brigitte | 8/10 | 4516 days | 1% |
| Moorman | 9/10 | 4519 days | 1% |
| sueadegizmo | 9/10 | 4711 days | 1% |
| Sandra Dirk | 9/10 | 4795 days | 1% |
| Sebastian Rossbach | 10/10 | 4815 days | 1% |
| Nelly & Lisa | 10/10 | 4819 days | 1% |
| Carla Mathieu | 10/10 | 4822 days | 1% |
| Anika | 8/10 | 4831 days | 1% |
| CMJ | 8/10 | 4863 days | 1% |
| dnigolian | 8/10 | 4985 days | 1% |
| Julie Norton | 9/10 | 5139 days | 1% |
| Michel Op't Landt | 8/10 | 5175 days | 1% |
| F Horrex | 8/10 | 5188 days | 1% |
| Bucher | 9/10 | 5283 days | 1% |
| Andrew Hammond | 8/10 | 5320 days | 1% |
| David Milner | 8/10 | 5540 days | 1% |
| Helen Power | 6/10 | 5557 days | 1% |
| ilkal | 9/10 | 5610 days | 1% |
| Lynn Maguire | 10/10 | 5610 days | 1% |
| braunweiler | 10/10 | 5613 days | 1% |
| Ann S | 10/10 | 5632 days | 1% |
| Roeder Grit | 8/10 | 5635 days | 1% |
| Ton Buil | 9/10 | 5636 days | 1% |
| Kruiver | 7/10 | 5909 days | 1% |
| Ole | 9/10 | 5917 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 69 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 66 | -1.07% |
| 67 | -1.09% |
| 68 | -1.10% |
| 69 | -1.12% |
| 70 | -1.14% |
| 71 | -1.15% |
| 72 | -1.17% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.