Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
104 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 107 reviews. There are 104 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
26% |
| 9/10 | 31 |
|
30% |
| 8/10 | 28 |
|
27% |
| 7/10 | 7 |
|
7% |
| 6/10 | 8 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.33% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.33% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Henry | 10/10 | 63 days | 100% |
| Laura Hadden | 10/10 | 94 days | 100% |
| Finlay | 8/10 | 125 days | 97% |
| YP | 8/10 | 216 days | 96% |
| Caron | 10/10 | 247 days | 97% |
| Knut | 8/10 | 368 days | 91% |
| Cholly | 10/10 | 399 days | 91% |
| Emily Johnson | 10/10 | 460 days | 88% |
| Kat | 4/10 | 491 days | 56% |
| Tzan from CA | 10/10 | 491 days | 86% |
| Jill Ruwhiu | 10/10 | 521 days | 85% |
| Arie | 9/10 | 641 days | 76% |
| cearon | 9/10 | 917 days | 52% |
| Sebastian Stoof | 6/10 | 1037 days | 35% |
| Chonti | 10/10 | 1221 days | 26% |
| Wombus | 8/10 | 1494 days | 11% |
| The Party Bus | 10/10 | 1647 days | 7% |
| Neil Holland | 9/10 | 1708 days | 6% |
| Cor Dekker | 6/10 | 1799 days | 4% |
| Declan Byrne | 10/10 | 1799 days | 5% |
| Lisa | 10/10 | 1829 days | 5% |
| Lausgrott from Germany | 10/10 | 1890 days | 5% |
| Scooper | 9/10 | 2013 days | 5% |
| Marn | 7/10 | 2074 days | 4% |
| Francois & Caroline | 9/10 | 2133 days | 4% |
| Camping-Dave | 6/10 | 2225 days | 4% |
| KCtravels | 8/10 | 2225 days | 4% |
| Kenza | 9/10 | 2225 days | 4% |
| Emma Higgins | 10/10 | 2254 days | 4% |
| Mike Fricker | 10/10 | 2255 days | 4% |
| Mike Fricker | 8/10 | 2255 days | 4% |
| Bradletn | 8/10 | 2408 days | 4% |
| Terrah2o | 8/10 | 2408 days | 4% |
| Magenta McHalick | 7/10 | 2464 days | 3% |
| Roadrunner | 2/10 | 2467 days | 2% |
| Tina and Terry | 1/10 | 2467 days | 1% |
| Eversons | 10/10 | 2467 days | 4% |
| Nora Tobies | 9/10 | 2534 days | 4% |
| Arnie Siewert | 6/10 | 2563 days | 3% |
| Nadene Wheatley | 10/10 | 2569 days | 3% |
| Lyle Walker | 10/10 | 2586 days | 3% |
| Mark Ravenscroft | 9/10 | 2744 days | 3% |
| Roger | 7/10 | 2759 days | 3% |
| Gail Hunter | 8/10 | 2827 days | 3% |
| irene winter | 9/10 | 2862 days | 3% |
| Kirsten qProsser | 10/10 | 2892 days | 3% |
| Robert Wolf | 10/10 | 2930 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3118 days | 2% |
| Boukje Diijkstra | 8/10 | 3177 days | 2% |
| Steve | 8/10 | 3178 days | 2% |
| Janneke Hekhuis | 8/10 | 3209 days | 2% |
| Antonio BENITEZ | 6/10 | 3229 days | 2% |
| David From Switzerland | 10/10 | 3259 days | 2% |
| Jo Batt | 8/10 | 3264 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3293 days | 2% |
| Sarah Gurney | 8/10 | 3296 days | 2% |
| Chester Martin | 9/10 | 3366 days | 2% |
| Anita and Wilbur | 9/10 | 3373 days | 2% |
| Vallerie Spoo | 9/10 | 3528 days | 1% |
| Lieselotte Michels | 9/10 | 3565 days | 2% |
| Wilma Senior | 9/10 | 3593 days | 1% |
| holidaymad from Solihull | 7/10 | 3593 days | 1% |
| Grant Pease | 8/10 | 3654 days | 1% |
| Daniel Jarrett | 7/10 | 3715 days | 1% |
| Xan Northman | 10/10 | 3808 days | 1% |
| Mike Fricker | 8/10 | 3839 days | 1% |
| Eva-Maria Krueger | 8/10 | 3900 days | 1% |
| Steffen | 6/10 | 3903 days | 1% |
| Sergey Pronkin | 6/10 | 3903 days | 1% |
| Nina Helmling | 9/10 | 3903 days | 1% |
| Leon Courtney | 8/10 | 3907 days | 1% |
| Valerio Penita | 9/10 | 3942 days | 1% |
| Bet | 9/10 | 3958 days | 1% |
| Marie Lillieskold | 9/10 | 3959 days | 1% |
| Peter Shorten | 9/10 | 4204 days | 0% |
| Humphrey | 8/10 | 4234 days | 0% |
| Bonnie and David Appleby | 9/10 | 4265 days | 0% |
| Guillot | 9/10 | 4272 days | 0% |
| Michal | 7/10 | 4341 days | 0% |
| Brigitte | 8/10 | 4343 days | 0% |
| Moorman | 9/10 | 4346 days | 0% |
| sueadegizmo | 9/10 | 4538 days | 1% |
| Sandra Dirk | 9/10 | 4622 days | 1% |
| Sebastian Rossbach | 10/10 | 4642 days | 1% |
| Nelly & Lisa | 10/10 | 4646 days | 1% |
| Carla Mathieu | 10/10 | 4649 days | 1% |
| Anika | 8/10 | 4658 days | 1% |
| CMJ | 8/10 | 4690 days | 1% |
| dnigolian | 8/10 | 4812 days | 1% |
| Julie Norton | 9/10 | 4966 days | 1% |
| Michel Op't Landt | 8/10 | 5002 days | 1% |
| F Horrex | 8/10 | 5015 days | 1% |
| Bucher | 9/10 | 5110 days | 1% |
| Andrew Hammond | 8/10 | 5147 days | 1% |
| David Milner | 8/10 | 5367 days | 1% |
| Helen Power | 6/10 | 5384 days | 1% |
| ilkal | 9/10 | 5437 days | 1% |
| Lynn Maguire | 10/10 | 5437 days | 1% |
| braunweiler | 10/10 | 5440 days | 1% |
| Ann S | 10/10 | 5459 days | 1% |
| Roeder Grit | 8/10 | 5462 days | 1% |
| Ton Buil | 9/10 | 5463 days | 1% |
| Kruiver | 7/10 | 5736 days | 1% |
| Ole | 9/10 | 5744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 42 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 39 | -0.76% |
| 40 | -0.78% |
| 41 | -0.80% |
| 42 | -0.82% |
| 43 | -0.84% |
| 44 | -0.86% |
| 45 | -0.88% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.