Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 222 days | 100% |
| Viktoria | 10/10 | 283 days | 98% |
| RGill | 10/10 | 344 days | 96% |
| Jojo&Skoko | 9/10 | 434 days | 91% |
| Emily | 10/10 | 465 days | 90% |
| Henry | 10/10 | 556 days | 85% |
| Laura Hadden | 10/10 | 587 days | 83% |
| Finlay | 8/10 | 618 days | 79% |
| YP | 8/10 | 709 days | 72% |
| Caron | 10/10 | 740 days | 71% |
| Knut | 8/10 | 861 days | 58% |
| Cholly | 10/10 | 892 days | 56% |
| Emily Johnson | 10/10 | 953 days | 50% |
| Kat | 4/10 | 984 days | 30% |
| Tzan from CA | 10/10 | 984 days | 47% |
| Jill Ruwhiu | 10/10 | 1014 days | 44% |
| Arie | 9/10 | 1134 days | 33% |
| cearon | 9/10 | 1410 days | 15% |
| Sebastian Stoof | 6/10 | 1530 days | 9% |
| Chonti | 10/10 | 1714 days | 6% |
| Wombus | 8/10 | 1987 days | 5% |
| The Party Bus | 10/10 | 2140 days | 4% |
| Neil Holland | 9/10 | 2201 days | 4% |
| Cor Dekker | 6/10 | 2292 days | 4% |
| Declan Byrne | 10/10 | 2292 days | 4% |
| Lisa | 10/10 | 2322 days | 4% |
| Lausgrott from Germany | 10/10 | 2383 days | 4% |
| Scooper | 9/10 | 2506 days | 4% |
| Marn | 7/10 | 2567 days | 3% |
| Francois & Caroline | 9/10 | 2626 days | 3% |
| Camping-Dave | 6/10 | 2718 days | 3% |
| KCtravels | 8/10 | 2718 days | 3% |
| Kenza | 9/10 | 2718 days | 3% |
| Emma Higgins | 10/10 | 2747 days | 3% |
| Mike Fricker | 10/10 | 2748 days | 3% |
| Mike Fricker | 8/10 | 2748 days | 3% |
| Bradletn | 8/10 | 2901 days | 3% |
| Terrah2o | 8/10 | 2901 days | 3% |
| Magenta McHalick | 7/10 | 2957 days | 2% |
| Roadrunner | 2/10 | 2960 days | 1% |
| Tina and Terry | 1/10 | 2960 days | 1% |
| Eversons | 10/10 | 2960 days | 3% |
| Nora Tobies | 9/10 | 3027 days | 3% |
| Arnie Siewert | 6/10 | 3056 days | 2% |
| Nadene Wheatley | 10/10 | 3062 days | 3% |
| Lyle Walker | 10/10 | 3079 days | 3% |
| Mark Ravenscroft | 9/10 | 3237 days | 2% |
| Roger | 7/10 | 3252 days | 2% |
| Gail Hunter | 8/10 | 3320 days | 2% |
| irene winter | 9/10 | 3355 days | 2% |
| Kirsten qProsser | 10/10 | 3385 days | 2% |
| Robert Wolf | 10/10 | 3423 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3611 days | 1% |
| Boukje Diijkstra | 8/10 | 3670 days | 1% |
| Steve | 8/10 | 3671 days | 1% |
| Janneke Hekhuis | 8/10 | 3702 days | 1% |
| Antonio BENITEZ | 6/10 | 3722 days | 1% |
| David From Switzerland | 10/10 | 3752 days | 1% |
| Jo Batt | 8/10 | 3757 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3786 days | 1% |
| Sarah Gurney | 8/10 | 3789 days | 1% |
| Chester Martin | 9/10 | 3859 days | 1% |
| Anita and Wilbur | 9/10 | 3866 days | 1% |
| Vallerie Spoo | 9/10 | 4021 days | 1% |
| Lieselotte Michels | 9/10 | 4058 days | 1% |
| Wilma Senior | 9/10 | 4086 days | 0% |
| holidaymad from Solihull | 7/10 | 4086 days | 0% |
| Grant Pease | 8/10 | 4147 days | 0% |
| Daniel Jarrett | 7/10 | 4208 days | 0% |
| Xan Northman | 10/10 | 4301 days | 0% |
| Mike Fricker | 8/10 | 4332 days | 0% |
| Eva-Maria Krueger | 8/10 | 4393 days | 1% |
| Steffen | 6/10 | 4396 days | 1% |
| Sergey Pronkin | 6/10 | 4396 days | 1% |
| Nina Helmling | 9/10 | 4396 days | 1% |
| Leon Courtney | 8/10 | 4400 days | 1% |
| Valerio Penita | 9/10 | 4435 days | 1% |
| Bet | 9/10 | 4451 days | 1% |
| Marie Lillieskold | 9/10 | 4452 days | 1% |
| Peter Shorten | 9/10 | 4697 days | 1% |
| Humphrey | 8/10 | 4727 days | 1% |
| Bonnie and David Appleby | 9/10 | 4758 days | 1% |
| Guillot | 9/10 | 4765 days | 1% |
| Michal | 7/10 | 4834 days | 1% |
| Brigitte | 8/10 | 4836 days | 1% |
| Moorman | 9/10 | 4839 days | 1% |
| sueadegizmo | 9/10 | 5031 days | 1% |
| Sandra Dirk | 9/10 | 5115 days | 1% |
| Sebastian Rossbach | 10/10 | 5135 days | 1% |
| Nelly & Lisa | 10/10 | 5139 days | 1% |
| Carla Mathieu | 10/10 | 5142 days | 1% |
| Anika | 8/10 | 5151 days | 1% |
| CMJ | 8/10 | 5183 days | 1% |
| dnigolian | 8/10 | 5305 days | 1% |
| Julie Norton | 9/10 | 5459 days | 1% |
| Michel Op't Landt | 8/10 | 5495 days | 1% |
| F Horrex | 8/10 | 5508 days | 1% |
| Bucher | 9/10 | 5603 days | 1% |
| Andrew Hammond | 8/10 | 5640 days | 1% |
| David Milner | 8/10 | 5860 days | 1% |
| Helen Power | 6/10 | 5877 days | 1% |
| ilkal | 9/10 | 5930 days | 1% |
| Lynn Maguire | 10/10 | 5930 days | 1% |
| braunweiler | 10/10 | 5933 days | 1% |
| Ann S | 10/10 | 5952 days | 1% |
| Roeder Grit | 8/10 | 5955 days | 1% |
| Ton Buil | 9/10 | 5956 days | 1% |
| Kruiver | 7/10 | 6229 days | 1% |
| Ole | 9/10 | 6237 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 199 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 196 | -3.95% |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| … | … |
Balancing Adjustment
1.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.