Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rotorua Thermal Holiday Park

Valid Reviews

96 Valid Reviews

The Rotorua Thermal Holiday Park experience has a total of 98 reviews. There are 96 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 96 valid reviews:

Rating Count Percentage
10/10 8
8%
9/10 28
29%
8/10 19
20%
7/10 16
17%
6/10 11
11%
5/10 2
2%
4/10 4
4%
3/10 2
2%
2/10 2
2%
1/10 4
4%

73.13% Average

The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.13% and is based on 96 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

45 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 96 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 45 face-to-face reviews:

Rating Count Percentage
10/10 4
9%
9/10 18
40%
8/10 13
29%
7/10 1
2%
6/10 6
13%
5/10 0
0%
4/10 2
4%
3/10 0
0%
2/10 1
2%
1/10 0
0%

79.78% Average

The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

69.50%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Diana 7/10 144 days 95%
Yvonne 9/10 205 days 100%
Vicky Dmc 1/10 266 days 40%
Virginie 1/10 387 days 38%
Carsten 6/10 418 days 80%
tortuga 7/10 449 days 85%
Marie Perret 9/10 540 days 85%
Kawena Schuman 7/10 632 days 74%
Jo McAlpine 8/10 632 days 78%
Matt Olejniczak 7/10 724 days 68%
Inge 7/10 783 days 63%
Jo 6/10 1544 days 8%
Lorelle 10/10 1727 days 6%
Reba 8/10 1848 days 5%
Jenny 7/10 1879 days 5%
Bites 7/10 1971 days 5%
Julianne McKie 8/10 1971 days 5%
frans van schie 7/10 2032 days 4%
Chelle 5/10 2213 days 3%
Jeanne 7/10 2305 days 4%
Boguslaw MAKIELLO 6/10 2533 days 3%
The Weathersons 6/10 2563 days 3%
Ronald Daigneault 6/10 2633 days 3%
Lucy Winfield 6/10 2776 days 3%
Susan Boyton 8/10 2837 days 3%
Elena Rusalen 7/10 2888 days 3%
Victoria Lee 3/10 2920 days 2%
Bram de Vries 4/10 2939 days 2%
Alba Mateos 9/10 2974 days 3%
Philippa and Adam 6/10 3273 days 2%
Sunja Abbe 10/10 3283 days 2%
Staffan Johansson 4/10 3291 days 1%
Jane Louise Stokes 3/10 3294 days 1%
Travis Gregory 1/10 3402 days 1%
Sarah Gurney 7/10 3407 days 2%
Emmy Poole 5/10 3444 days 1%
Kirsty Longland 8/10 3462 days 2%
Fabien Metro 9/10 3489 days 2%
Elka Keijzer 9/10 3585 days 2%
Bjorn Privat 2/10 3705 days 1%
Sidney Stokkers 7/10 3797 days 1%
Richard 1/10 3889 days 0%
Laurene 9/10 4031 days 1%
Paul Wood 7/10 4101 days 1%
Steven Wood 8/10 4192 days 0%
K & F 7/10 4376 days 0%
Maxime 2/10 4388 days 0%
William Notcutt 6/10 4435 days 1%
hoppy 9/10 4435 days 1%
Martin Thomas 6/10 4458 days 1%
Julia Ramseier 6/10 4478 days 1%
Tjw 9/10 4619 days 1%
Heiner Reinecke 9/10 4733 days 1%
Sebastian Hol 9/10 4737 days 1%
Mike3 9/10 4741 days 1%
Janet 9/10 4746 days 1%
Tamara McVey 9/10 4753 days 1%
Schneider 9/10 4754 days 1%
Susie Christensen 9/10 4756 days 1%
akglenny 10/10 4801 days 1%
tramper 10/10 4801 days 1%
_mel_ 9/10 4801 days 1%
Tuibaby22 10/10 4832 days 1%
Sillmann 8/10 4838 days 1%
David & Mary-Jane Ryder 9/10 4844 days 1%
Tony & Rachel 10/10 4846 days 1%
Alberto Redner 10/10 4848 days 1%
Lardy 8/10 4849 days 1%
JadesWorld 7/10 4862 days 1%
neilqecosse 9/10 4923 days 1%
Karin & Bastiaan 8/10 5071 days 1%
Nick van de Belt 9/10 5084 days 1%
Kris Gijbels 9/10 5085 days 1%
Andreas Blessing 8/10 5087 days 1%
De Groot 7/10 5091 days 1%
S and A Koehue 10/10 5107 days 1%
Canille Lechat 9/10 5124 days 1%
Nicole 8/10 5126 days 1%
Simon Vallis 8/10 5126 days 1%
Barry 9/10 5128 days 1%
Sue & Graham Mullin 4/10 5130 days 1%
Katrin & Mark 9/10 5135 days 1%
KieranE 8/10 5411 days 1%
M and H Lunn 8/10 5481 days 1%
keane 9/10 5547 days 1%
vernenal 9/10 5566 days 1%
Elodie 9/10 5573 days 1%
Hennie Neeleman 8/10 5574 days 1%
Pieter Neeleman 8/10 5574 days 1%
Karen Fisher 4/10 5588 days 1%
katesh 9/10 5761 days 1%
MorganK 9/10 5803 days 1%
monikav 8/10 5806 days 1%
familytravellers 8/10 5818 days 1%
EelcoK 8/10 5841 days 1%
NicoleK 6/10 5847 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.79% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rotorua Thermal Holiday Park experience has been adjusted for 135 days. Adjustments are according to the following table.

Days Adjustment
132 -2.73%
133 -2.75%
134 -2.77%
135 -2.79%
136 -2.81%
137 -2.83%
138 -2.86%

Balancing Adjustment

9.03% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

76%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.