Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
97 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
9% |
| 9/10 | 28 |
|
29% |
| 8/10 | 19 |
|
20% |
| 7/10 | 16 |
|
16% |
| 6/10 | 11 |
|
11% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.40% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.40% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mr&Mrs McFake | 10/10 | 24 days | 100% |
| Diana | 7/10 | 206 days | 91% |
| Yvonne | 9/10 | 267 days | 95% |
| Vicky Dmc | 1/10 | 328 days | 38% |
| Virginie | 1/10 | 449 days | 36% |
| Carsten | 6/10 | 480 days | 75% |
| tortuga | 7/10 | 511 days | 79% |
| Marie Perret | 9/10 | 602 days | 79% |
| Kawena Schuman | 7/10 | 694 days | 67% |
| Jo McAlpine | 8/10 | 694 days | 71% |
| Matt Olejniczak | 7/10 | 786 days | 60% |
| Inge | 7/10 | 845 days | 55% |
| Jo | 6/10 | 1606 days | 6% |
| Lorelle | 10/10 | 1789 days | 5% |
| Reba | 8/10 | 1910 days | 5% |
| Jenny | 7/10 | 1941 days | 4% |
| Bites | 7/10 | 2033 days | 4% |
| Julianne McKie | 8/10 | 2033 days | 4% |
| frans van schie | 7/10 | 2094 days | 4% |
| Chelle | 5/10 | 2275 days | 3% |
| Jeanne | 7/10 | 2367 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 2595 days | 3% |
| The Weathersons | 6/10 | 2625 days | 3% |
| Ronald Daigneault | 6/10 | 2695 days | 3% |
| Lucy Winfield | 6/10 | 2838 days | 2% |
| Susan Boyton | 8/10 | 2899 days | 3% |
| Elena Rusalen | 7/10 | 2950 days | 2% |
| Victoria Lee | 3/10 | 2982 days | 1% |
| Bram de Vries | 4/10 | 3001 days | 2% |
| Alba Mateos | 9/10 | 3036 days | 2% |
| Philippa and Adam | 6/10 | 3335 days | 2% |
| Sunja Abbe | 10/10 | 3345 days | 2% |
| Staffan Johansson | 4/10 | 3353 days | 1% |
| Jane Louise Stokes | 3/10 | 3356 days | 1% |
| Travis Gregory | 1/10 | 3464 days | 0% |
| Sarah Gurney | 7/10 | 3469 days | 1% |
| Emmy Poole | 5/10 | 3506 days | 1% |
| Kirsty Longland | 8/10 | 3524 days | 1% |
| Fabien Metro | 9/10 | 3551 days | 1% |
| Elka Keijzer | 9/10 | 3647 days | 1% |
| Bjorn Privat | 2/10 | 3767 days | 0% |
| Sidney Stokkers | 7/10 | 3859 days | 1% |
| Richard | 1/10 | 3951 days | 0% |
| Laurene | 9/10 | 4093 days | 0% |
| Paul Wood | 7/10 | 4163 days | 0% |
| Steven Wood | 8/10 | 4254 days | 0% |
| K & F | 7/10 | 4438 days | 1% |
| Maxime | 2/10 | 4450 days | 0% |
| William Notcutt | 6/10 | 4497 days | 1% |
| hoppy | 9/10 | 4497 days | 1% |
| Martin Thomas | 6/10 | 4520 days | 1% |
| Julia Ramseier | 6/10 | 4540 days | 1% |
| Tjw | 9/10 | 4681 days | 1% |
| Heiner Reinecke | 9/10 | 4795 days | 1% |
| Sebastian Hol | 9/10 | 4799 days | 1% |
| Mike3 | 9/10 | 4803 days | 1% |
| Janet | 9/10 | 4808 days | 1% |
| Tamara McVey | 9/10 | 4815 days | 1% |
| Schneider | 9/10 | 4816 days | 1% |
| Susie Christensen | 9/10 | 4818 days | 1% |
| akglenny | 10/10 | 4863 days | 1% |
| tramper | 10/10 | 4863 days | 1% |
| _mel_ | 9/10 | 4863 days | 1% |
| Tuibaby22 | 10/10 | 4894 days | 1% |
| Sillmann | 8/10 | 4900 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 4906 days | 1% |
| Tony & Rachel | 10/10 | 4908 days | 1% |
| Alberto Redner | 10/10 | 4910 days | 1% |
| Lardy | 8/10 | 4911 days | 1% |
| JadesWorld | 7/10 | 4924 days | 1% |
| neilqecosse | 9/10 | 4985 days | 1% |
| Karin & Bastiaan | 8/10 | 5133 days | 1% |
| Nick van de Belt | 9/10 | 5146 days | 1% |
| Kris Gijbels | 9/10 | 5147 days | 1% |
| Andreas Blessing | 8/10 | 5149 days | 1% |
| De Groot | 7/10 | 5153 days | 1% |
| S and A Koehue | 10/10 | 5169 days | 1% |
| Canille Lechat | 9/10 | 5186 days | 1% |
| Nicole | 8/10 | 5188 days | 1% |
| Simon Vallis | 8/10 | 5188 days | 1% |
| Barry | 9/10 | 5190 days | 1% |
| Sue & Graham Mullin | 4/10 | 5192 days | 0% |
| Katrin & Mark | 9/10 | 5197 days | 1% |
| KieranE | 8/10 | 5473 days | 1% |
| M and H Lunn | 8/10 | 5543 days | 1% |
| keane | 9/10 | 5609 days | 1% |
| vernenal | 9/10 | 5628 days | 1% |
| Elodie | 9/10 | 5635 days | 1% |
| Hennie Neeleman | 8/10 | 5636 days | 1% |
| Pieter Neeleman | 8/10 | 5636 days | 1% |
| Karen Fisher | 4/10 | 5650 days | 0% |
| katesh | 9/10 | 5823 days | 1% |
| MorganK | 9/10 | 5865 days | 1% |
| monikav | 8/10 | 5868 days | 1% |
| familytravellers | 8/10 | 5880 days | 1% |
| EelcoK | 8/10 | 5903 days | 1% |
| NicoleK | 6/10 | 5909 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 5 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 2 | -0.03% |
| 3 | -0.05% |
| 4 | -0.06% |
| 5 | -0.08% |
| 6 | -0.10% |
| 7 | -0.11% |
| 8 | -0.13% |
| … | … |
Balancing Adjustment
5.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.