Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 33 days | 67% |
| Mike Fricker | 8/10 | 186 days | 99% |
| Mel. | 10/10 | 216 days | 100% |
| John | 1/10 | 216 days | 41% |
| Mark | 5/10 | 247 days | 76% |
| Fabienne | 7/10 | 247 days | 92% |
| Rya | 10/10 | 276 days | 98% |
| Ashleigh | 10/10 | 521 days | 87% |
| James | 10/10 | 552 days | 85% |
| Trui Waalwijk | 6/10 | 613 days | 70% |
| Szilveszter | 10/10 | 613 days | 81% |
| Laura | 10/10 | 613 days | 81% |
| Amanda Keller | 6/10 | 672 days | 66% |
| James | 10/10 | 1037 days | 42% |
| Laura E | 10/10 | 1068 days | 39% |
| Bec | 10/10 | 1221 days | 27% |
| Tamsin | 10/10 | 1312 days | 21% |
| P, H & H | 10/10 | 1371 days | 17% |
| Chantelle | 10/10 | 1737 days | 6% |
| Lisa Kempf | 10/10 | 1952 days | 5% |
| Ema | 10/10 | 1982 days | 5% |
| Scooper | 4/10 | 2013 days | 3% |
| Nik | 7/10 | 2043 days | 4% |
| Michael S | 9/10 | 2102 days | 5% |
| Emre | 10/10 | 2164 days | 4% |
| Mike Fricker | 9/10 | 2255 days | 4% |
| Mike Fricker | 9/10 | 2255 days | 4% |
| Zella Mahoney | 10/10 | 2347 days | 4% |
| Michael McMahon | 9/10 | 2408 days | 4% |
| Bradletn | 10/10 | 2408 days | 4% |
| John Wyatt | 9/10 | 2418 days | 4% |
| UK 50-something couple | 9/10 | 2467 days | 4% |
| Laureen Trainer | 10/10 | 2727 days | 3% |
| Jon Veitch | 9/10 | 2772 days | 3% |
| Wayne Britton | 10/10 | 2796 days | 3% |
| Jane Anderton | 10/10 | 2860 days | 3% |
| Neil Warnock | 9/10 | 2893 days | 3% |
| Tony Waters | 1/10 | 2984 days | 1% |
| Julia Day | 10/10 | 3071 days | 3% |
| Case West | 9/10 | 3082 days | 3% |
| Sheila Kenny | 9/10 | 3124 days | 2% |
| Agnes Bouloumie | 10/10 | 3125 days | 3% |
| David From Switzerland | 7/10 | 3258 days | 2% |
| Alan Field | 8/10 | 3290 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3320 days | 2% |
| Richard Thompson | 9/10 | 3321 days | 2% |
| Oliver S. | 7/10 | 3562 days | 2% |
| Roeland Driessen | 9/10 | 3593 days | 2% |
| Sarah Munnings | 8/10 | 3654 days | 1% |
| Mike Fricker | 9/10 | 3839 days | 1% |
| Brita Topp | 6/10 | 3869 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3949 days | 1% |
| Florian Carli | 9/10 | 3959 days | 1% |
| Michael | 10/10 | 3959 days | 1% |
| Bertiethebus | 9/10 | 4234 days | 0% |
| Ton Martens | 7/10 | 4256 days | 0% |
| Michael Nolan | 10/10 | 4265 days | 0% |
| Jenny Short | 7/10 | 4293 days | 0% |
| 1246km | 8/10 | 4324 days | 0% |
| Alastair MacDonald | 9/10 | 4342 days | 0% |
| ORfam | 10/10 | 4355 days | 0% |
| Denise Albrecht | 8/10 | 4359 days | 0% |
| Doan | 8/10 | 4360 days | 0% |
| Claudia Mueller | 9/10 | 4360 days | 0% |
| Judy | 10/10 | 4364 days | 0% |
| Lisa Blake | 8/10 | 4371 days | 0% |
| Megan Child | 9/10 | 4372 days | 0% |
| Moni01 | 8/10 | 4599 days | 1% |
| Michael Touzer | 9/10 | 4625 days | 1% |
| Steven Hill | 9/10 | 4626 days | 1% |
| Michael Jefferies | 10/10 | 4633 days | 1% |
| Frans Roebroek | 9/10 | 4641 days | 1% |
| Nora | 9/10 | 4643 days | 1% |
| Slangen | 9/10 | 4652 days | 1% |
| Adam Critchley | 9/10 | 4656 days | 1% |
| Sandy & Michaela | 10/10 | 4672 days | 1% |
| J Knol | 7/10 | 4685 days | 1% |
| ZephyrTL | 10/10 | 4690 days | 1% |
| Robert Carswell | 9/10 | 4727 days | 1% |
| Rudlinger | 10/10 | 4738 days | 1% |
| Fran & Roger | 10/10 | 4738 days | 1% |
| Tacksharp | 10/10 | 4874 days | 1% |
| pkac | 10/10 | 4874 days | 1% |
| mandnken1 | 1/10 | 4965 days | 0% |
| Jennifer Holloway | 8/10 | 4970 days | 1% |
| Oliver Berg | 10/10 | 4979 days | 1% |
| Florian Miller | 10/10 | 4979 days | 1% |
| Guult Ryan | 9/10 | 4982 days | 1% |
| Jackie MacRostie | 6/10 | 4986 days | 1% |
| Michael Orme | 9/10 | 4986 days | 1% |
| Carolin | 9/10 | 4995 days | 1% |
| Melanie Gruber | 10/10 | 4997 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5008 days | 1% |
| David | 8/10 | 5014 days | 1% |
| Stefan Morris | 9/10 | 5015 days | 1% |
| Patrick Decoster | 10/10 | 5017 days | 1% |
| Daniel Lang | 8/10 | 5017 days | 1% |
| D Oostrum | 9/10 | 5019 days | 1% |
| Christina Fischer | 9/10 | 5019 days | 1% |
| Kay and Colin Yendole | 2/10 | 5020 days | 0% |
| Andrew Hammond | 8/10 | 5147 days | 1% |
| Rob | 9/10 | 5278 days | 1% |
| lindam | 10/10 | 5330 days | 1% |
| Family_Thomsen | 10/10 | 5343 days | 1% |
| Gunda G | 10/10 | 5369 days | 1% |
| Willi Heinen | 7/10 | 5369 days | 1% |
| Henrik Plichta | 9/10 | 5370 days | 1% |
| Johan | 10/10 | 5371 days | 1% |
| Daryl Taylor | 9/10 | 5382 days | 1% |
| Charlotte Therland | 10/10 | 5384 days | 1% |
| Greg Gerritz | 9/10 | 5388 days | 1% |
| Loes van Aru | 8/10 | 5402 days | 1% |
| Camenzind | 9/10 | 5409 days | 1% |
| robertst | 9/10 | 5445 days | 1% |
| Anne Ford | 9/10 | 5453 days | 1% |
| Stefan Lua | 10/10 | 5453 days | 1% |
| Peter Essink | 10/10 | 5453 days | 1% |
| Richard Kesteleyn | 8/10 | 5459 days | 1% |
| Lesley Nixon | 8/10 | 5461 days | 1% |
| Hennie Neeleman | 9/10 | 5463 days | 1% |
| Pieter Neeleman | 7/10 | 5463 days | 1% |
| eowyn2k | 9/10 | 5481 days | 1% |
| arthurw | 10/10 | 5568 days | 1% |
| Donna | 10/10 | 5606 days | 1% |
| EvertG | 9/10 | 5676 days | 1% |
| PeterK1 | 8/10 | 5679 days | 1% |
| suet | 9/10 | 5695 days | 1% |
| Katy1 | 9/10 | 5697 days | 1% |
| JudithNetherlands | 8/10 | 5711 days | 1% |
| WinstonH | 6/10 | 5714 days | 1% |
| PBouwmessten | 9/10 | 5715 days | 1% |
| Brigette Guikens | 10/10 | 5716 days | 1% |
| Yvanna | 8/10 | 5738 days | 1% |
| david | 8/10 | 5738 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.41% |
| 22 | -0.43% |
| 23 | -0.45% |
| 24 | -0.47% |
| 25 | -0.49% |
| 26 | -0.51% |
| 27 | -0.53% |
| … | … |
Balancing Adjustment
2.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.