Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 65 days | 68% |
| Mike Fricker | 8/10 | 217 days | 99% |
| Mel. | 10/10 | 248 days | 100% |
| John | 1/10 | 248 days | 41% |
| Mark | 5/10 | 279 days | 75% |
| Fabienne | 7/10 | 279 days | 92% |
| Rya | 10/10 | 308 days | 98% |
| Ashleigh | 10/10 | 552 days | 86% |
| James | 10/10 | 583 days | 84% |
| Trui Waalwijk | 6/10 | 645 days | 68% |
| Szilveszter | 10/10 | 645 days | 79% |
| Laura | 10/10 | 645 days | 79% |
| Amanda Keller | 6/10 | 704 days | 64% |
| James | 10/10 | 1069 days | 39% |
| Laura E | 10/10 | 1100 days | 36% |
| Bec | 10/10 | 1252 days | 25% |
| Tamsin | 10/10 | 1344 days | 19% |
| P, H & H | 10/10 | 1403 days | 16% |
| Chantelle | 10/10 | 1769 days | 5% |
| Lisa Kempf | 10/10 | 1983 days | 5% |
| Ema | 10/10 | 2013 days | 5% |
| Scooper | 4/10 | 2044 days | 3% |
| Nik | 7/10 | 2075 days | 4% |
| Michael S | 9/10 | 2134 days | 4% |
| Emre | 10/10 | 2196 days | 4% |
| Mike Fricker | 9/10 | 2286 days | 4% |
| Mike Fricker | 9/10 | 2286 days | 4% |
| Zella Mahoney | 10/10 | 2378 days | 4% |
| Michael McMahon | 9/10 | 2440 days | 4% |
| Bradletn | 10/10 | 2440 days | 4% |
| John Wyatt | 9/10 | 2450 days | 4% |
| UK 50-something couple | 9/10 | 2499 days | 4% |
| Laureen Trainer | 10/10 | 2758 days | 3% |
| Jon Veitch | 9/10 | 2804 days | 3% |
| Wayne Britton | 10/10 | 2828 days | 3% |
| Jane Anderton | 10/10 | 2892 days | 3% |
| Neil Warnock | 9/10 | 2925 days | 3% |
| Tony Waters | 1/10 | 3016 days | 1% |
| Julia Day | 10/10 | 3102 days | 3% |
| Case West | 9/10 | 3113 days | 3% |
| Sheila Kenny | 9/10 | 3155 days | 2% |
| Agnes Bouloumie | 10/10 | 3156 days | 2% |
| David From Switzerland | 7/10 | 3290 days | 2% |
| Alan Field | 8/10 | 3322 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3352 days | 2% |
| Richard Thompson | 9/10 | 3353 days | 2% |
| Oliver S. | 7/10 | 3594 days | 1% |
| Roeland Driessen | 9/10 | 3625 days | 2% |
| Sarah Munnings | 8/10 | 3686 days | 1% |
| Mike Fricker | 9/10 | 3870 days | 1% |
| Brita Topp | 6/10 | 3901 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3981 days | 1% |
| Florian Carli | 9/10 | 3991 days | 1% |
| Michael | 10/10 | 3991 days | 1% |
| Bertiethebus | 9/10 | 4266 days | 0% |
| Ton Martens | 7/10 | 4288 days | 0% |
| Michael Nolan | 10/10 | 4297 days | 0% |
| Jenny Short | 7/10 | 4325 days | 0% |
| 1246km | 8/10 | 4356 days | 0% |
| Alastair MacDonald | 9/10 | 4374 days | 0% |
| ORfam | 10/10 | 4387 days | 1% |
| Denise Albrecht | 8/10 | 4391 days | 1% |
| Doan | 8/10 | 4392 days | 1% |
| Claudia Mueller | 9/10 | 4392 days | 1% |
| Judy | 10/10 | 4396 days | 1% |
| Lisa Blake | 8/10 | 4403 days | 1% |
| Megan Child | 9/10 | 4404 days | 1% |
| Moni01 | 8/10 | 4631 days | 1% |
| Michael Touzer | 9/10 | 4657 days | 1% |
| Steven Hill | 9/10 | 4658 days | 1% |
| Michael Jefferies | 10/10 | 4665 days | 1% |
| Frans Roebroek | 9/10 | 4673 days | 1% |
| Nora | 9/10 | 4675 days | 1% |
| Slangen | 9/10 | 4684 days | 1% |
| Adam Critchley | 9/10 | 4688 days | 1% |
| Sandy & Michaela | 10/10 | 4704 days | 1% |
| J Knol | 7/10 | 4717 days | 1% |
| ZephyrTL | 10/10 | 4722 days | 1% |
| Robert Carswell | 9/10 | 4759 days | 1% |
| Rudlinger | 10/10 | 4770 days | 1% |
| Fran & Roger | 10/10 | 4770 days | 1% |
| Tacksharp | 10/10 | 4905 days | 1% |
| pkac | 10/10 | 4905 days | 1% |
| mandnken1 | 1/10 | 4997 days | 0% |
| Jennifer Holloway | 8/10 | 5002 days | 1% |
| Oliver Berg | 10/10 | 5011 days | 1% |
| Florian Miller | 10/10 | 5011 days | 1% |
| Guult Ryan | 9/10 | 5014 days | 1% |
| Jackie MacRostie | 6/10 | 5018 days | 1% |
| Michael Orme | 9/10 | 5018 days | 1% |
| Carolin | 9/10 | 5027 days | 1% |
| Melanie Gruber | 10/10 | 5029 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5040 days | 1% |
| David | 8/10 | 5046 days | 1% |
| Stefan Morris | 9/10 | 5047 days | 1% |
| Patrick Decoster | 10/10 | 5049 days | 1% |
| Daniel Lang | 8/10 | 5049 days | 1% |
| D Oostrum | 9/10 | 5051 days | 1% |
| Christina Fischer | 9/10 | 5051 days | 1% |
| Kay and Colin Yendole | 2/10 | 5052 days | 0% |
| Andrew Hammond | 8/10 | 5179 days | 1% |
| Rob | 9/10 | 5309 days | 1% |
| lindam | 10/10 | 5362 days | 1% |
| Family_Thomsen | 10/10 | 5375 days | 1% |
| Gunda G | 10/10 | 5401 days | 1% |
| Willi Heinen | 7/10 | 5401 days | 1% |
| Henrik Plichta | 9/10 | 5402 days | 1% |
| Johan | 10/10 | 5403 days | 1% |
| Daryl Taylor | 9/10 | 5414 days | 1% |
| Charlotte Therland | 10/10 | 5416 days | 1% |
| Greg Gerritz | 9/10 | 5420 days | 1% |
| Loes van Aru | 8/10 | 5434 days | 1% |
| Camenzind | 9/10 | 5441 days | 1% |
| robertst | 9/10 | 5477 days | 1% |
| Anne Ford | 9/10 | 5485 days | 1% |
| Stefan Lua | 10/10 | 5485 days | 1% |
| Peter Essink | 10/10 | 5485 days | 1% |
| Richard Kesteleyn | 8/10 | 5491 days | 1% |
| Lesley Nixon | 8/10 | 5493 days | 1% |
| Hennie Neeleman | 9/10 | 5495 days | 1% |
| Pieter Neeleman | 7/10 | 5495 days | 1% |
| eowyn2k | 9/10 | 5513 days | 1% |
| arthurw | 10/10 | 5599 days | 1% |
| Donna | 10/10 | 5637 days | 1% |
| EvertG | 9/10 | 5707 days | 1% |
| PeterK1 | 8/10 | 5710 days | 1% |
| suet | 9/10 | 5727 days | 1% |
| Katy1 | 9/10 | 5729 days | 1% |
| JudithNetherlands | 8/10 | 5743 days | 1% |
| WinstonH | 6/10 | 5746 days | 1% |
| PBouwmessten | 9/10 | 5747 days | 1% |
| Brigette Guikens | 10/10 | 5748 days | 1% |
| Yvanna | 8/10 | 5770 days | 1% |
| david | 8/10 | 5770 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 56 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 53 | -1.08% |
| 54 | -1.10% |
| 55 | -1.12% |
| 56 | -1.14% |
| 57 | -1.16% |
| 58 | -1.18% |
| 59 | -1.20% |
| … | … |
Balancing Adjustment
2.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.