Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 82 days | 68% |
| Mike Fricker | 8/10 | 235 days | 99% |
| Mel. | 10/10 | 265 days | 100% |
| John | 1/10 | 265 days | 41% |
| Mark | 5/10 | 296 days | 75% |
| Fabienne | 7/10 | 296 days | 92% |
| Rya | 10/10 | 325 days | 98% |
| Ashleigh | 10/10 | 570 days | 85% |
| James | 10/10 | 601 days | 83% |
| Trui Waalwijk | 6/10 | 662 days | 67% |
| Szilveszter | 10/10 | 662 days | 78% |
| Laura | 10/10 | 662 days | 78% |
| Amanda Keller | 6/10 | 721 days | 63% |
| James | 10/10 | 1086 days | 38% |
| Laura E | 10/10 | 1117 days | 35% |
| Bec | 10/10 | 1270 days | 24% |
| Tamsin | 10/10 | 1361 days | 18% |
| P, H & H | 10/10 | 1420 days | 15% |
| Chantelle | 10/10 | 1786 days | 5% |
| Lisa Kempf | 10/10 | 2001 days | 5% |
| Ema | 10/10 | 2031 days | 5% |
| Scooper | 4/10 | 2062 days | 3% |
| Nik | 7/10 | 2092 days | 4% |
| Michael S | 9/10 | 2151 days | 4% |
| Emre | 10/10 | 2213 days | 4% |
| Mike Fricker | 9/10 | 2304 days | 4% |
| Mike Fricker | 9/10 | 2304 days | 4% |
| Zella Mahoney | 10/10 | 2396 days | 4% |
| Michael McMahon | 9/10 | 2457 days | 4% |
| Bradletn | 10/10 | 2457 days | 4% |
| John Wyatt | 9/10 | 2467 days | 4% |
| UK 50-something couple | 9/10 | 2516 days | 4% |
| Laureen Trainer | 10/10 | 2776 days | 3% |
| Jon Veitch | 9/10 | 2821 days | 3% |
| Wayne Britton | 10/10 | 2845 days | 3% |
| Jane Anderton | 10/10 | 2909 days | 3% |
| Neil Warnock | 9/10 | 2942 days | 3% |
| Tony Waters | 1/10 | 3033 days | 1% |
| Julia Day | 10/10 | 3120 days | 3% |
| Case West | 9/10 | 3131 days | 3% |
| Sheila Kenny | 9/10 | 3173 days | 2% |
| Agnes Bouloumie | 10/10 | 3174 days | 2% |
| David From Switzerland | 7/10 | 3307 days | 2% |
| Alan Field | 8/10 | 3339 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3369 days | 2% |
| Richard Thompson | 9/10 | 3370 days | 2% |
| Oliver S. | 7/10 | 3611 days | 1% |
| Roeland Driessen | 9/10 | 3642 days | 1% |
| Sarah Munnings | 8/10 | 3703 days | 1% |
| Mike Fricker | 9/10 | 3888 days | 1% |
| Brita Topp | 6/10 | 3918 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3998 days | 1% |
| Florian Carli | 9/10 | 4008 days | 1% |
| Michael | 10/10 | 4008 days | 1% |
| Bertiethebus | 9/10 | 4283 days | 0% |
| Ton Martens | 7/10 | 4305 days | 0% |
| Michael Nolan | 10/10 | 4314 days | 0% |
| Jenny Short | 7/10 | 4342 days | 0% |
| 1246km | 8/10 | 4373 days | 0% |
| Alastair MacDonald | 9/10 | 4391 days | 1% |
| ORfam | 10/10 | 4404 days | 1% |
| Denise Albrecht | 8/10 | 4408 days | 1% |
| Doan | 8/10 | 4409 days | 1% |
| Claudia Mueller | 9/10 | 4409 days | 1% |
| Judy | 10/10 | 4413 days | 1% |
| Lisa Blake | 8/10 | 4420 days | 1% |
| Megan Child | 9/10 | 4421 days | 1% |
| Moni01 | 8/10 | 4648 days | 1% |
| Michael Touzer | 9/10 | 4674 days | 1% |
| Steven Hill | 9/10 | 4675 days | 1% |
| Michael Jefferies | 10/10 | 4682 days | 1% |
| Frans Roebroek | 9/10 | 4690 days | 1% |
| Nora | 9/10 | 4692 days | 1% |
| Slangen | 9/10 | 4701 days | 1% |
| Adam Critchley | 9/10 | 4705 days | 1% |
| Sandy & Michaela | 10/10 | 4721 days | 1% |
| J Knol | 7/10 | 4734 days | 1% |
| ZephyrTL | 10/10 | 4739 days | 1% |
| Robert Carswell | 9/10 | 4776 days | 1% |
| Rudlinger | 10/10 | 4787 days | 1% |
| Fran & Roger | 10/10 | 4787 days | 1% |
| Tacksharp | 10/10 | 4923 days | 1% |
| pkac | 10/10 | 4923 days | 1% |
| mandnken1 | 1/10 | 5014 days | 0% |
| Jennifer Holloway | 8/10 | 5019 days | 1% |
| Oliver Berg | 10/10 | 5028 days | 1% |
| Florian Miller | 10/10 | 5028 days | 1% |
| Guult Ryan | 9/10 | 5031 days | 1% |
| Jackie MacRostie | 6/10 | 5035 days | 1% |
| Michael Orme | 9/10 | 5035 days | 1% |
| Carolin | 9/10 | 5044 days | 1% |
| Melanie Gruber | 10/10 | 5046 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5057 days | 1% |
| David | 8/10 | 5063 days | 1% |
| Stefan Morris | 9/10 | 5064 days | 1% |
| Patrick Decoster | 10/10 | 5066 days | 1% |
| Daniel Lang | 8/10 | 5066 days | 1% |
| D Oostrum | 9/10 | 5068 days | 1% |
| Christina Fischer | 9/10 | 5068 days | 1% |
| Kay and Colin Yendole | 2/10 | 5069 days | 0% |
| Andrew Hammond | 8/10 | 5196 days | 1% |
| Rob | 9/10 | 5327 days | 1% |
| lindam | 10/10 | 5379 days | 1% |
| Family_Thomsen | 10/10 | 5392 days | 1% |
| Gunda G | 10/10 | 5418 days | 1% |
| Willi Heinen | 7/10 | 5418 days | 1% |
| Henrik Plichta | 9/10 | 5419 days | 1% |
| Johan | 10/10 | 5420 days | 1% |
| Daryl Taylor | 9/10 | 5431 days | 1% |
| Charlotte Therland | 10/10 | 5433 days | 1% |
| Greg Gerritz | 9/10 | 5437 days | 1% |
| Loes van Aru | 8/10 | 5451 days | 1% |
| Camenzind | 9/10 | 5458 days | 1% |
| robertst | 9/10 | 5494 days | 1% |
| Anne Ford | 9/10 | 5502 days | 1% |
| Stefan Lua | 10/10 | 5502 days | 1% |
| Peter Essink | 10/10 | 5502 days | 1% |
| Richard Kesteleyn | 8/10 | 5508 days | 1% |
| Lesley Nixon | 8/10 | 5510 days | 1% |
| Hennie Neeleman | 9/10 | 5512 days | 1% |
| Pieter Neeleman | 7/10 | 5512 days | 1% |
| eowyn2k | 9/10 | 5530 days | 1% |
| arthurw | 10/10 | 5617 days | 1% |
| Donna | 10/10 | 5655 days | 1% |
| EvertG | 9/10 | 5725 days | 1% |
| PeterK1 | 8/10 | 5728 days | 1% |
| suet | 9/10 | 5744 days | 1% |
| Katy1 | 9/10 | 5746 days | 1% |
| JudithNetherlands | 8/10 | 5760 days | 1% |
| WinstonH | 6/10 | 5763 days | 1% |
| PBouwmessten | 9/10 | 5764 days | 1% |
| Brigette Guikens | 10/10 | 5765 days | 1% |
| Yvanna | 8/10 | 5787 days | 1% |
| david | 8/10 | 5787 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 73 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 70 | -1.41% |
| 71 | -1.43% |
| 72 | -1.45% |
| 73 | -1.47% |
| 74 | -1.49% |
| 75 | -1.51% |
| 76 | -1.53% |
| … | … |
Balancing Adjustment
2.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.