Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 48 days | 67% |
| Mike Fricker | 8/10 | 201 days | 99% |
| Mel. | 10/10 | 231 days | 100% |
| John | 1/10 | 231 days | 41% |
| Mark | 5/10 | 262 days | 76% |
| Fabienne | 7/10 | 262 days | 92% |
| Rya | 10/10 | 291 days | 98% |
| Ashleigh | 10/10 | 536 days | 86% |
| James | 10/10 | 567 days | 84% |
| Trui Waalwijk | 6/10 | 628 days | 69% |
| Szilveszter | 10/10 | 628 days | 80% |
| Laura | 10/10 | 628 days | 80% |
| Amanda Keller | 6/10 | 687 days | 65% |
| James | 10/10 | 1052 days | 40% |
| Laura E | 10/10 | 1083 days | 38% |
| Bec | 10/10 | 1236 days | 26% |
| Tamsin | 10/10 | 1327 days | 20% |
| P, H & H | 10/10 | 1386 days | 16% |
| Chantelle | 10/10 | 1752 days | 5% |
| Lisa Kempf | 10/10 | 1967 days | 5% |
| Ema | 10/10 | 1997 days | 5% |
| Scooper | 4/10 | 2028 days | 3% |
| Nik | 7/10 | 2058 days | 4% |
| Michael S | 9/10 | 2117 days | 5% |
| Emre | 10/10 | 2179 days | 4% |
| Mike Fricker | 9/10 | 2270 days | 4% |
| Mike Fricker | 9/10 | 2270 days | 4% |
| Zella Mahoney | 10/10 | 2362 days | 4% |
| Michael McMahon | 9/10 | 2423 days | 4% |
| Bradletn | 10/10 | 2423 days | 4% |
| John Wyatt | 9/10 | 2433 days | 4% |
| UK 50-something couple | 9/10 | 2482 days | 4% |
| Laureen Trainer | 10/10 | 2742 days | 3% |
| Jon Veitch | 9/10 | 2788 days | 3% |
| Wayne Britton | 10/10 | 2811 days | 3% |
| Jane Anderton | 10/10 | 2875 days | 3% |
| Neil Warnock | 9/10 | 2909 days | 3% |
| Tony Waters | 1/10 | 3000 days | 1% |
| Julia Day | 10/10 | 3086 days | 3% |
| Case West | 9/10 | 3097 days | 3% |
| Sheila Kenny | 9/10 | 3139 days | 2% |
| Agnes Bouloumie | 10/10 | 3140 days | 3% |
| David From Switzerland | 7/10 | 3273 days | 2% |
| Alan Field | 8/10 | 3305 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3336 days | 2% |
| Richard Thompson | 9/10 | 3336 days | 2% |
| Oliver S. | 7/10 | 3577 days | 2% |
| Roeland Driessen | 9/10 | 3609 days | 2% |
| Sarah Munnings | 8/10 | 3670 days | 1% |
| Mike Fricker | 9/10 | 3854 days | 1% |
| Brita Topp | 6/10 | 3884 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3964 days | 1% |
| Florian Carli | 9/10 | 3974 days | 1% |
| Michael | 10/10 | 3974 days | 1% |
| Bertiethebus | 9/10 | 4249 days | 0% |
| Ton Martens | 7/10 | 4271 days | 0% |
| Michael Nolan | 10/10 | 4280 days | 0% |
| Jenny Short | 7/10 | 4308 days | 0% |
| 1246km | 8/10 | 4339 days | 0% |
| Alastair MacDonald | 9/10 | 4357 days | 0% |
| ORfam | 10/10 | 4370 days | 0% |
| Denise Albrecht | 8/10 | 4374 days | 0% |
| Doan | 8/10 | 4375 days | 0% |
| Claudia Mueller | 9/10 | 4375 days | 0% |
| Judy | 10/10 | 4379 days | 0% |
| Lisa Blake | 8/10 | 4386 days | 1% |
| Megan Child | 9/10 | 4387 days | 1% |
| Moni01 | 8/10 | 4614 days | 1% |
| Michael Touzer | 9/10 | 4640 days | 1% |
| Steven Hill | 9/10 | 4641 days | 1% |
| Michael Jefferies | 10/10 | 4648 days | 1% |
| Frans Roebroek | 9/10 | 4656 days | 1% |
| Nora | 9/10 | 4658 days | 1% |
| Slangen | 9/10 | 4667 days | 1% |
| Adam Critchley | 9/10 | 4671 days | 1% |
| Sandy & Michaela | 10/10 | 4687 days | 1% |
| J Knol | 7/10 | 4700 days | 1% |
| ZephyrTL | 10/10 | 4705 days | 1% |
| Robert Carswell | 9/10 | 4742 days | 1% |
| Rudlinger | 10/10 | 4753 days | 1% |
| Fran & Roger | 10/10 | 4753 days | 1% |
| Tacksharp | 10/10 | 4889 days | 1% |
| pkac | 10/10 | 4889 days | 1% |
| mandnken1 | 1/10 | 4980 days | 0% |
| Jennifer Holloway | 8/10 | 4985 days | 1% |
| Oliver Berg | 10/10 | 4994 days | 1% |
| Florian Miller | 10/10 | 4994 days | 1% |
| Guult Ryan | 9/10 | 4997 days | 1% |
| Jackie MacRostie | 6/10 | 5001 days | 1% |
| Michael Orme | 9/10 | 5001 days | 1% |
| Carolin | 9/10 | 5010 days | 1% |
| Melanie Gruber | 10/10 | 5012 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5023 days | 1% |
| David | 8/10 | 5029 days | 1% |
| Stefan Morris | 9/10 | 5030 days | 1% |
| Patrick Decoster | 10/10 | 5032 days | 1% |
| Daniel Lang | 8/10 | 5032 days | 1% |
| D Oostrum | 9/10 | 5034 days | 1% |
| Christina Fischer | 9/10 | 5034 days | 1% |
| Kay and Colin Yendole | 2/10 | 5035 days | 0% |
| Andrew Hammond | 8/10 | 5162 days | 1% |
| Rob | 9/10 | 5293 days | 1% |
| lindam | 10/10 | 5345 days | 1% |
| Family_Thomsen | 10/10 | 5358 days | 1% |
| Gunda G | 10/10 | 5384 days | 1% |
| Willi Heinen | 7/10 | 5384 days | 1% |
| Henrik Plichta | 9/10 | 5385 days | 1% |
| Johan | 10/10 | 5386 days | 1% |
| Daryl Taylor | 9/10 | 5397 days | 1% |
| Charlotte Therland | 10/10 | 5399 days | 1% |
| Greg Gerritz | 9/10 | 5403 days | 1% |
| Loes van Aru | 8/10 | 5417 days | 1% |
| Camenzind | 9/10 | 5424 days | 1% |
| robertst | 9/10 | 5460 days | 1% |
| Anne Ford | 9/10 | 5468 days | 1% |
| Stefan Lua | 10/10 | 5468 days | 1% |
| Peter Essink | 10/10 | 5468 days | 1% |
| Richard Kesteleyn | 8/10 | 5474 days | 1% |
| Lesley Nixon | 8/10 | 5476 days | 1% |
| Hennie Neeleman | 9/10 | 5478 days | 1% |
| Pieter Neeleman | 7/10 | 5478 days | 1% |
| eowyn2k | 9/10 | 5496 days | 1% |
| arthurw | 10/10 | 5583 days | 1% |
| Donna | 10/10 | 5621 days | 1% |
| EvertG | 9/10 | 5691 days | 1% |
| PeterK1 | 8/10 | 5694 days | 1% |
| suet | 9/10 | 5710 days | 1% |
| Katy1 | 9/10 | 5712 days | 1% |
| JudithNetherlands | 8/10 | 5726 days | 1% |
| WinstonH | 6/10 | 5729 days | 1% |
| PBouwmessten | 9/10 | 5730 days | 1% |
| Brigette Guikens | 10/10 | 5731 days | 1% |
| Yvanna | 8/10 | 5753 days | 1% |
| david | 8/10 | 5753 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.81% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| … | … |
Balancing Adjustment
2.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.