Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 106 days | 100% |
| Diana | 4/10 | 441 days | 58% |
| Mike Fricker | 8/10 | 594 days | 79% |
| Mel. | 10/10 | 624 days | 78% |
| John | 1/10 | 624 days | 32% |
| Mark | 5/10 | 655 days | 58% |
| Fabienne | 7/10 | 655 days | 71% |
| Rya | 10/10 | 684 days | 74% |
| Ashleigh | 10/10 | 929 days | 51% |
| James | 10/10 | 960 days | 48% |
| Trui Waalwijk | 6/10 | 1021 days | 36% |
| Szilveszter | 10/10 | 1021 days | 42% |
| Laura | 10/10 | 1021 days | 42% |
| Amanda Keller | 6/10 | 1080 days | 32% |
| James | 10/10 | 1445 days | 13% |
| Laura E | 10/10 | 1476 days | 12% |
| Bec | 10/10 | 1629 days | 7% |
| Tamsin | 10/10 | 1720 days | 6% |
| P, H & H | 10/10 | 1779 days | 5% |
| Chantelle | 10/10 | 2145 days | 4% |
| Lisa Kempf | 10/10 | 2360 days | 4% |
| Ema | 10/10 | 2390 days | 4% |
| Scooper | 4/10 | 2421 days | 2% |
| Nik | 7/10 | 2451 days | 4% |
| Michael S | 9/10 | 2510 days | 4% |
| Emre | 10/10 | 2572 days | 4% |
| Mike Fricker | 9/10 | 2663 days | 3% |
| Mike Fricker | 9/10 | 2663 days | 3% |
| Zella Mahoney | 10/10 | 2755 days | 3% |
| Michael McMahon | 9/10 | 2816 days | 3% |
| Bradletn | 10/10 | 2816 days | 3% |
| John Wyatt | 9/10 | 2826 days | 3% |
| UK 50-something couple | 9/10 | 2875 days | 3% |
| Laureen Trainer | 10/10 | 3135 days | 2% |
| Jon Veitch | 9/10 | 3180 days | 2% |
| Wayne Britton | 10/10 | 3204 days | 2% |
| Jane Anderton | 10/10 | 3268 days | 2% |
| Neil Warnock | 9/10 | 3301 days | 2% |
| Tony Waters | 1/10 | 3392 days | 1% |
| Julia Day | 10/10 | 3479 days | 2% |
| Case West | 9/10 | 3490 days | 2% |
| Sheila Kenny | 9/10 | 3532 days | 2% |
| Agnes Bouloumie | 10/10 | 3533 days | 2% |
| David From Switzerland | 7/10 | 3666 days | 1% |
| Alan Field | 8/10 | 3698 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3728 days | 1% |
| Richard Thompson | 9/10 | 3729 days | 1% |
| Oliver S. | 7/10 | 3970 days | 1% |
| Roeland Driessen | 9/10 | 4001 days | 1% |
| Sarah Munnings | 8/10 | 4062 days | 1% |
| Mike Fricker | 9/10 | 4247 days | 0% |
| Brita Topp | 6/10 | 4277 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4357 days | 0% |
| Florian Carli | 9/10 | 4367 days | 0% |
| Michael | 10/10 | 4367 days | 0% |
| Bertiethebus | 9/10 | 4642 days | 1% |
| Ton Martens | 7/10 | 4664 days | 1% |
| Michael Nolan | 10/10 | 4673 days | 1% |
| Jenny Short | 7/10 | 4701 days | 1% |
| 1246km | 8/10 | 4732 days | 1% |
| Alastair MacDonald | 9/10 | 4750 days | 1% |
| ORfam | 10/10 | 4763 days | 1% |
| Denise Albrecht | 8/10 | 4767 days | 1% |
| Doan | 8/10 | 4768 days | 1% |
| Claudia Mueller | 9/10 | 4768 days | 1% |
| Judy | 10/10 | 4772 days | 1% |
| Lisa Blake | 8/10 | 4779 days | 1% |
| Megan Child | 9/10 | 4780 days | 1% |
| Moni01 | 8/10 | 5007 days | 1% |
| Michael Touzer | 9/10 | 5033 days | 1% |
| Steven Hill | 9/10 | 5034 days | 1% |
| Michael Jefferies | 10/10 | 5041 days | 1% |
| Frans Roebroek | 9/10 | 5049 days | 1% |
| Nora | 9/10 | 5051 days | 1% |
| Slangen | 9/10 | 5060 days | 1% |
| Adam Critchley | 9/10 | 5064 days | 1% |
| Sandy & Michaela | 10/10 | 5080 days | 1% |
| J Knol | 7/10 | 5093 days | 1% |
| ZephyrTL | 10/10 | 5098 days | 1% |
| Robert Carswell | 9/10 | 5135 days | 1% |
| Rudlinger | 10/10 | 5146 days | 1% |
| Fran & Roger | 10/10 | 5146 days | 1% |
| Tacksharp | 10/10 | 5282 days | 1% |
| pkac | 10/10 | 5282 days | 1% |
| mandnken1 | 1/10 | 5373 days | 0% |
| Jennifer Holloway | 8/10 | 5378 days | 1% |
| Oliver Berg | 10/10 | 5387 days | 1% |
| Florian Miller | 10/10 | 5387 days | 1% |
| Guult Ryan | 9/10 | 5390 days | 1% |
| Jackie MacRostie | 6/10 | 5394 days | 1% |
| Michael Orme | 9/10 | 5394 days | 1% |
| Carolin | 9/10 | 5403 days | 1% |
| Melanie Gruber | 10/10 | 5405 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5416 days | 1% |
| David | 8/10 | 5422 days | 1% |
| Stefan Morris | 9/10 | 5423 days | 1% |
| Patrick Decoster | 10/10 | 5425 days | 1% |
| Daniel Lang | 8/10 | 5425 days | 1% |
| D Oostrum | 9/10 | 5427 days | 1% |
| Christina Fischer | 9/10 | 5427 days | 1% |
| Kay and Colin Yendole | 2/10 | 5428 days | 0% |
| Andrew Hammond | 8/10 | 5555 days | 1% |
| Rob | 9/10 | 5686 days | 1% |
| lindam | 10/10 | 5738 days | 1% |
| Family_Thomsen | 10/10 | 5751 days | 1% |
| Gunda G | 10/10 | 5777 days | 1% |
| Willi Heinen | 7/10 | 5777 days | 1% |
| Henrik Plichta | 9/10 | 5778 days | 1% |
| Johan | 10/10 | 5779 days | 1% |
| Daryl Taylor | 9/10 | 5790 days | 1% |
| Charlotte Therland | 10/10 | 5792 days | 1% |
| Greg Gerritz | 9/10 | 5796 days | 1% |
| Loes van Aru | 8/10 | 5810 days | 1% |
| Camenzind | 9/10 | 5817 days | 1% |
| robertst | 9/10 | 5853 days | 1% |
| Anne Ford | 9/10 | 5861 days | 1% |
| Stefan Lua | 10/10 | 5861 days | 1% |
| Peter Essink | 10/10 | 5861 days | 1% |
| Richard Kesteleyn | 8/10 | 5867 days | 1% |
| Lesley Nixon | 8/10 | 5869 days | 1% |
| Hennie Neeleman | 9/10 | 5871 days | 1% |
| Pieter Neeleman | 7/10 | 5871 days | 1% |
| eowyn2k | 9/10 | 5889 days | 1% |
| arthurw | 10/10 | 5976 days | 1% |
| Donna | 10/10 | 6014 days | 1% |
| EvertG | 9/10 | 6084 days | 1% |
| PeterK1 | 8/10 | 6087 days | 1% |
| suet | 9/10 | 6103 days | 1% |
| Katy1 | 9/10 | 6105 days | 1% |
| JudithNetherlands | 8/10 | 6119 days | 1% |
| WinstonH | 6/10 | 6122 days | 1% |
| PBouwmessten | 9/10 | 6123 days | 1% |
| Brigette Guikens | 10/10 | 6124 days | 1% |
| Yvanna | 8/10 | 6146 days | 1% |
| david | 8/10 | 6146 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.97% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 97 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 94 | -1.91% |
| 95 | -1.93% |
| 96 | -1.95% |
| 97 | -1.97% |
| 98 | -1.99% |
| 99 | -2.01% |
| 100 | -2.03% |
| … | … |
Balancing Adjustment
2.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.