G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Lake Taupo Holiday Resort

Valid Reviews

134 Valid Reviews

The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 134 valid reviews:

Rating Count Percentage
10/10 48
36%
9/10 44
33%
8/10 20
15%
7/10 10
7%
6/10 5
4%
5/10 1
1%
4/10 2
1%
3/10 0
0%
2/10 1
1%
1/10 3
2%

86.12% Average

The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 20
29%
9/10 28
41%
8/10 14
20%
7/10 4
6%
6/10 2
3%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 1
1%
1/10 0
0%

87.83% Average

The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Diana 4/10 147 days 69%
Mike Fricker 8/10 300 days 99%
Mel. 10/10 330 days 100%
John 1/10 330 days 41%
Mark 5/10 361 days 75%
Fabienne 7/10 361 days 92%
Rya 10/10 390 days 97%
Ashleigh 10/10 635 days 82%
James 10/10 666 days 80%
Trui Waalwijk 6/10 727 days 64%
Szilveszter 10/10 727 days 74%
Laura 10/10 727 days 74%
Amanda Keller 6/10 786 days 59%
James 10/10 1151 days 33%
Laura E 10/10 1182 days 30%
Bec 10/10 1335 days 20%
Tamsin 10/10 1426 days 15%
P, H & H 10/10 1485 days 12%
Chantelle 10/10 1851 days 5%
Lisa Kempf 10/10 2066 days 5%
Ema 10/10 2096 days 5%
Scooper 4/10 2127 days 3%
Nik 7/10 2157 days 4%
Michael S 9/10 2216 days 4%
Emre 10/10 2278 days 4%
Mike Fricker 9/10 2369 days 4%
Mike Fricker 9/10 2369 days 4%
Zella Mahoney 10/10 2461 days 4%
Michael McMahon 9/10 2522 days 4%
Bradletn 10/10 2522 days 4%
John Wyatt 9/10 2532 days 4%
UK 50-something couple 9/10 2581 days 4%
Laureen Trainer 10/10 2841 days 3%
Jon Veitch 9/10 2886 days 3%
Wayne Britton 10/10 2910 days 3%
Jane Anderton 10/10 2974 days 3%
Neil Warnock 9/10 3007 days 3%
Tony Waters 1/10 3098 days 1%
Julia Day 10/10 3185 days 2%
Case West 9/10 3196 days 2%
Sheila Kenny 9/10 3238 days 2%
Agnes Bouloumie 10/10 3239 days 2%
David From Switzerland 7/10 3372 days 2%
Alan Field 8/10 3404 days 2%
Jule & Thomas aus Hamburg Elternzeit 2015 7/10 3434 days 2%
Richard Thompson 9/10 3435 days 2%
Oliver S. 7/10 3676 days 1%
Roeland Driessen 9/10 3707 days 1%
Sarah Munnings 8/10 3768 days 1%
Mike Fricker 9/10 3953 days 1%
Brita Topp 6/10 3983 days 1%
Ruben Garcia Raiuiro 10/10 4063 days 1%
Florian Carli 9/10 4073 days 1%
Michael 10/10 4073 days 1%
Bertiethebus 9/10 4348 days 0%
Ton Martens 7/10 4370 days 0%
Michael Nolan 10/10 4379 days 0%
Jenny Short 7/10 4407 days 1%
1246km 8/10 4438 days 1%
Alastair MacDonald 9/10 4456 days 1%
ORfam 10/10 4469 days 1%
Denise Albrecht 8/10 4473 days 1%
Doan 8/10 4474 days 1%
Claudia Mueller 9/10 4474 days 1%
Judy 10/10 4478 days 1%
Lisa Blake 8/10 4485 days 1%
Megan Child 9/10 4486 days 1%
Moni01 8/10 4713 days 1%
Michael Touzer 9/10 4739 days 1%
Steven Hill 9/10 4740 days 1%
Michael Jefferies 10/10 4747 days 1%
Frans Roebroek 9/10 4755 days 1%
Nora 9/10 4757 days 1%
Slangen 9/10 4766 days 1%
Adam Critchley 9/10 4770 days 1%
Sandy & Michaela 10/10 4786 days 1%
J Knol 7/10 4799 days 1%
ZephyrTL 10/10 4804 days 1%
Robert Carswell 9/10 4841 days 1%
Rudlinger 10/10 4852 days 1%
Fran & Roger 10/10 4852 days 1%
Tacksharp 10/10 4988 days 1%
pkac 10/10 4988 days 1%
mandnken1 1/10 5079 days 0%
Jennifer Holloway 8/10 5084 days 1%
Oliver Berg 10/10 5093 days 1%
Florian Miller 10/10 5093 days 1%
Guult Ryan 9/10 5096 days 1%
Jackie MacRostie 6/10 5100 days 1%
Michael Orme 9/10 5100 days 1%
Carolin 9/10 5109 days 1%
Melanie Gruber 10/10 5111 days 1%
Mark & Wendy Caddye 8/10 5122 days 1%
David 8/10 5128 days 1%
Stefan Morris 9/10 5129 days 1%
Patrick Decoster 10/10 5131 days 1%
Daniel Lang 8/10 5131 days 1%
D Oostrum 9/10 5133 days 1%
Christina Fischer 9/10 5133 days 1%
Kay and Colin Yendole 2/10 5134 days 0%
Andrew Hammond 8/10 5261 days 1%
Rob 9/10 5392 days 1%
lindam 10/10 5444 days 1%
Family_Thomsen 10/10 5457 days 1%
Gunda G 10/10 5483 days 1%
Willi Heinen 7/10 5483 days 1%
Henrik Plichta 9/10 5484 days 1%
Johan 10/10 5485 days 1%
Daryl Taylor 9/10 5496 days 1%
Charlotte Therland 10/10 5498 days 1%
Greg Gerritz 9/10 5502 days 1%
Loes van Aru 8/10 5516 days 1%
Camenzind 9/10 5523 days 1%
robertst 9/10 5559 days 1%
Anne Ford 9/10 5567 days 1%
Stefan Lua 10/10 5567 days 1%
Peter Essink 10/10 5567 days 1%
Richard Kesteleyn 8/10 5573 days 1%
Lesley Nixon 8/10 5575 days 1%
Hennie Neeleman 9/10 5577 days 1%
Pieter Neeleman 7/10 5577 days 1%
eowyn2k 9/10 5595 days 1%
arthurw 10/10 5682 days 1%
Donna 10/10 5720 days 1%
EvertG 9/10 5790 days 1%
PeterK1 8/10 5793 days 1%
suet 9/10 5809 days 1%
Katy1 9/10 5811 days 1%
JudithNetherlands 8/10 5825 days 1%
WinstonH 6/10 5828 days 1%
PBouwmessten 9/10 5829 days 1%
Brigette Guikens 10/10 5830 days 1%
Yvanna 8/10 5852 days 1%
david 8/10 5852 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.85% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Lake Taupo Holiday Resort experience has been adjusted for 138 days. Adjustments are according to the following table.

Days Adjustment
135 -2.79%
136 -2.81%
137 -2.83%
138 -2.85%
139 -2.87%
140 -2.89%
141 -2.91%

Balancing Adjustment

3.20% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.