Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
133 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 133 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 133 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
8% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.47% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.47% and is based on 133 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 133 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 8/10 | 131 days | 99% |
| Mel. | 10/10 | 161 days | 100% |
| John | 1/10 | 161 days | 41% |
| Mark | 5/10 | 192 days | 76% |
| Fabienne | 7/10 | 192 days | 92% |
| Rya | 10/10 | 221 days | 99% |
| Ashleigh | 10/10 | 466 days | 89% |
| James | 10/10 | 497 days | 87% |
| Trui Waalwijk | 6/10 | 558 days | 72% |
| Szilveszter | 10/10 | 558 days | 83% |
| Laura | 10/10 | 558 days | 83% |
| Amanda Keller | 6/10 | 617 days | 68% |
| James | 10/10 | 982 days | 46% |
| Laura E | 10/10 | 1013 days | 43% |
| Bec | 10/10 | 1166 days | 30% |
| Tamsin | 10/10 | 1257 days | 24% |
| P, H & H | 10/10 | 1316 days | 20% |
| Chantelle | 10/10 | 1682 days | 6% |
| Lisa Kempf | 10/10 | 1897 days | 5% |
| Ema | 10/10 | 1927 days | 5% |
| Scooper | 4/10 | 1958 days | 3% |
| Nik | 7/10 | 1988 days | 4% |
| Michael S | 9/10 | 2047 days | 4% |
| Emre | 10/10 | 2109 days | 4% |
| Mike Fricker | 9/10 | 2200 days | 4% |
| Mike Fricker | 9/10 | 2200 days | 4% |
| Zella Mahoney | 10/10 | 2292 days | 4% |
| Michael McMahon | 9/10 | 2353 days | 4% |
| Bradletn | 10/10 | 2353 days | 4% |
| John Wyatt | 9/10 | 2363 days | 4% |
| UK 50-something couple | 9/10 | 2412 days | 4% |
| Laureen Trainer | 10/10 | 2672 days | 3% |
| Jon Veitch | 9/10 | 2718 days | 3% |
| Wayne Britton | 10/10 | 2741 days | 3% |
| Jane Anderton | 10/10 | 2805 days | 3% |
| Neil Warnock | 9/10 | 2839 days | 3% |
| Tony Waters | 1/10 | 2930 days | 1% |
| Julia Day | 10/10 | 3016 days | 3% |
| Case West | 9/10 | 3027 days | 3% |
| Sheila Kenny | 9/10 | 3069 days | 2% |
| Agnes Bouloumie | 10/10 | 3070 days | 2% |
| David From Switzerland | 7/10 | 3203 days | 2% |
| Alan Field | 8/10 | 3235 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3266 days | 2% |
| Richard Thompson | 9/10 | 3266 days | 2% |
| Oliver S. | 7/10 | 3507 days | 1% |
| Roeland Driessen | 9/10 | 3539 days | 2% |
| Sarah Munnings | 8/10 | 3600 days | 1% |
| Mike Fricker | 9/10 | 3784 days | 1% |
| Brita Topp | 6/10 | 3814 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 3894 days | 1% |
| Florian Carli | 9/10 | 3904 days | 1% |
| Michael | 10/10 | 3904 days | 1% |
| Bertiethebus | 9/10 | 4179 days | 0% |
| Ton Martens | 7/10 | 4201 days | 0% |
| Michael Nolan | 10/10 | 4210 days | 0% |
| Jenny Short | 7/10 | 4238 days | 0% |
| 1246km | 8/10 | 4269 days | 0% |
| Alastair MacDonald | 9/10 | 4287 days | 0% |
| ORfam | 10/10 | 4300 days | 0% |
| Denise Albrecht | 8/10 | 4304 days | 0% |
| Doan | 8/10 | 4305 days | 0% |
| Claudia Mueller | 9/10 | 4305 days | 0% |
| Judy | 10/10 | 4309 days | 0% |
| Lisa Blake | 8/10 | 4316 days | 0% |
| Megan Child | 9/10 | 4317 days | 0% |
| Moni01 | 8/10 | 4544 days | 1% |
| Michael Touzer | 9/10 | 4570 days | 1% |
| Steven Hill | 9/10 | 4571 days | 1% |
| Michael Jefferies | 10/10 | 4578 days | 1% |
| Frans Roebroek | 9/10 | 4586 days | 1% |
| Nora | 9/10 | 4588 days | 1% |
| Slangen | 9/10 | 4597 days | 1% |
| Adam Critchley | 9/10 | 4601 days | 1% |
| Sandy & Michaela | 10/10 | 4617 days | 1% |
| J Knol | 7/10 | 4630 days | 1% |
| ZephyrTL | 10/10 | 4635 days | 1% |
| Robert Carswell | 9/10 | 4672 days | 1% |
| Rudlinger | 10/10 | 4683 days | 1% |
| Fran & Roger | 10/10 | 4683 days | 1% |
| Tacksharp | 10/10 | 4819 days | 1% |
| pkac | 10/10 | 4819 days | 1% |
| mandnken1 | 1/10 | 4910 days | 0% |
| Jennifer Holloway | 8/10 | 4915 days | 1% |
| Oliver Berg | 10/10 | 4924 days | 1% |
| Florian Miller | 10/10 | 4924 days | 1% |
| Guult Ryan | 9/10 | 4927 days | 1% |
| Jackie MacRostie | 6/10 | 4931 days | 1% |
| Michael Orme | 9/10 | 4931 days | 1% |
| Carolin | 9/10 | 4940 days | 1% |
| Melanie Gruber | 10/10 | 4942 days | 1% |
| Mark & Wendy Caddye | 8/10 | 4953 days | 1% |
| David | 8/10 | 4959 days | 1% |
| Stefan Morris | 9/10 | 4960 days | 1% |
| Patrick Decoster | 10/10 | 4962 days | 1% |
| Daniel Lang | 8/10 | 4962 days | 1% |
| D Oostrum | 9/10 | 4964 days | 1% |
| Christina Fischer | 9/10 | 4964 days | 1% |
| Kay and Colin Yendole | 2/10 | 4965 days | 0% |
| Andrew Hammond | 8/10 | 5092 days | 1% |
| Rob | 9/10 | 5223 days | 1% |
| lindam | 10/10 | 5275 days | 1% |
| Family_Thomsen | 10/10 | 5288 days | 1% |
| Gunda G | 10/10 | 5314 days | 1% |
| Willi Heinen | 7/10 | 5314 days | 1% |
| Henrik Plichta | 9/10 | 5315 days | 1% |
| Johan | 10/10 | 5316 days | 1% |
| Daryl Taylor | 9/10 | 5327 days | 1% |
| Charlotte Therland | 10/10 | 5329 days | 1% |
| Greg Gerritz | 9/10 | 5333 days | 1% |
| Loes van Aru | 8/10 | 5347 days | 1% |
| Camenzind | 9/10 | 5354 days | 1% |
| robertst | 9/10 | 5390 days | 1% |
| Anne Ford | 9/10 | 5398 days | 1% |
| Stefan Lua | 10/10 | 5398 days | 1% |
| Peter Essink | 10/10 | 5398 days | 1% |
| Richard Kesteleyn | 8/10 | 5404 days | 1% |
| Lesley Nixon | 8/10 | 5406 days | 1% |
| Hennie Neeleman | 9/10 | 5408 days | 1% |
| Pieter Neeleman | 7/10 | 5408 days | 1% |
| eowyn2k | 9/10 | 5426 days | 1% |
| arthurw | 10/10 | 5513 days | 1% |
| Donna | 10/10 | 5551 days | 1% |
| EvertG | 9/10 | 5621 days | 1% |
| PeterK1 | 8/10 | 5624 days | 1% |
| suet | 9/10 | 5640 days | 1% |
| Katy1 | 9/10 | 5642 days | 1% |
| JudithNetherlands | 8/10 | 5656 days | 1% |
| WinstonH | 6/10 | 5659 days | 1% |
| PBouwmessten | 9/10 | 5660 days | 1% |
| Brigette Guikens | 10/10 | 5661 days | 1% |
| Yvanna | 8/10 | 5683 days | 1% |
| david | 8/10 | 5683 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 84 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 121 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 118 | -1.66% |
| 119 | -1.67% |
| 120 | -1.68% |
| 121 | -1.70% |
| 122 | -1.71% |
| 123 | -1.73% |
| 124 | -1.74% |
| … | … |
Balancing Adjustment
2.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.