Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 108 days | 100% |
| Diana | 4/10 | 443 days | 58% |
| Mike Fricker | 8/10 | 596 days | 79% |
| Mel. | 10/10 | 626 days | 78% |
| John | 1/10 | 626 days | 32% |
| Mark | 5/10 | 657 days | 58% |
| Fabienne | 7/10 | 657 days | 71% |
| Rya | 10/10 | 686 days | 74% |
| Ashleigh | 10/10 | 931 days | 51% |
| James | 10/10 | 962 days | 48% |
| Trui Waalwijk | 6/10 | 1023 days | 36% |
| Szilveszter | 10/10 | 1023 days | 42% |
| Laura | 10/10 | 1023 days | 42% |
| Amanda Keller | 6/10 | 1082 days | 32% |
| James | 10/10 | 1447 days | 13% |
| Laura E | 10/10 | 1478 days | 12% |
| Bec | 10/10 | 1631 days | 7% |
| Tamsin | 10/10 | 1722 days | 6% |
| P, H & H | 10/10 | 1781 days | 5% |
| Chantelle | 10/10 | 2147 days | 4% |
| Lisa Kempf | 10/10 | 2362 days | 4% |
| Ema | 10/10 | 2392 days | 4% |
| Scooper | 4/10 | 2423 days | 2% |
| Nik | 7/10 | 2453 days | 4% |
| Michael S | 9/10 | 2512 days | 4% |
| Emre | 10/10 | 2574 days | 4% |
| Mike Fricker | 9/10 | 2665 days | 3% |
| Mike Fricker | 9/10 | 2665 days | 3% |
| Zella Mahoney | 10/10 | 2757 days | 3% |
| Michael McMahon | 9/10 | 2818 days | 3% |
| Bradletn | 10/10 | 2818 days | 3% |
| John Wyatt | 9/10 | 2828 days | 3% |
| UK 50-something couple | 9/10 | 2877 days | 3% |
| Laureen Trainer | 10/10 | 3137 days | 2% |
| Jon Veitch | 9/10 | 3182 days | 2% |
| Wayne Britton | 10/10 | 3206 days | 2% |
| Jane Anderton | 10/10 | 3270 days | 2% |
| Neil Warnock | 9/10 | 3303 days | 2% |
| Tony Waters | 1/10 | 3394 days | 1% |
| Julia Day | 10/10 | 3481 days | 2% |
| Case West | 9/10 | 3492 days | 2% |
| Sheila Kenny | 9/10 | 3534 days | 2% |
| Agnes Bouloumie | 10/10 | 3535 days | 2% |
| David From Switzerland | 7/10 | 3668 days | 1% |
| Alan Field | 8/10 | 3700 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3730 days | 1% |
| Richard Thompson | 9/10 | 3731 days | 1% |
| Oliver S. | 7/10 | 3972 days | 1% |
| Roeland Driessen | 9/10 | 4003 days | 1% |
| Sarah Munnings | 8/10 | 4064 days | 1% |
| Mike Fricker | 9/10 | 4249 days | 0% |
| Brita Topp | 6/10 | 4279 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4359 days | 0% |
| Florian Carli | 9/10 | 4369 days | 0% |
| Michael | 10/10 | 4369 days | 0% |
| Bertiethebus | 9/10 | 4644 days | 1% |
| Ton Martens | 7/10 | 4666 days | 1% |
| Michael Nolan | 10/10 | 4675 days | 1% |
| Jenny Short | 7/10 | 4703 days | 1% |
| 1246km | 8/10 | 4734 days | 1% |
| Alastair MacDonald | 9/10 | 4752 days | 1% |
| ORfam | 10/10 | 4765 days | 1% |
| Denise Albrecht | 8/10 | 4769 days | 1% |
| Doan | 8/10 | 4770 days | 1% |
| Claudia Mueller | 9/10 | 4770 days | 1% |
| Judy | 10/10 | 4774 days | 1% |
| Lisa Blake | 8/10 | 4781 days | 1% |
| Megan Child | 9/10 | 4782 days | 1% |
| Moni01 | 8/10 | 5009 days | 1% |
| Michael Touzer | 9/10 | 5035 days | 1% |
| Steven Hill | 9/10 | 5036 days | 1% |
| Michael Jefferies | 10/10 | 5043 days | 1% |
| Frans Roebroek | 9/10 | 5051 days | 1% |
| Nora | 9/10 | 5053 days | 1% |
| Slangen | 9/10 | 5062 days | 1% |
| Adam Critchley | 9/10 | 5066 days | 1% |
| Sandy & Michaela | 10/10 | 5082 days | 1% |
| J Knol | 7/10 | 5095 days | 1% |
| ZephyrTL | 10/10 | 5100 days | 1% |
| Robert Carswell | 9/10 | 5137 days | 1% |
| Rudlinger | 10/10 | 5148 days | 1% |
| Fran & Roger | 10/10 | 5148 days | 1% |
| Tacksharp | 10/10 | 5284 days | 1% |
| pkac | 10/10 | 5284 days | 1% |
| mandnken1 | 1/10 | 5375 days | 0% |
| Jennifer Holloway | 8/10 | 5380 days | 1% |
| Oliver Berg | 10/10 | 5389 days | 1% |
| Florian Miller | 10/10 | 5389 days | 1% |
| Guult Ryan | 9/10 | 5392 days | 1% |
| Jackie MacRostie | 6/10 | 5396 days | 1% |
| Michael Orme | 9/10 | 5396 days | 1% |
| Carolin | 9/10 | 5405 days | 1% |
| Melanie Gruber | 10/10 | 5407 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5418 days | 1% |
| David | 8/10 | 5424 days | 1% |
| Stefan Morris | 9/10 | 5425 days | 1% |
| Patrick Decoster | 10/10 | 5427 days | 1% |
| Daniel Lang | 8/10 | 5427 days | 1% |
| D Oostrum | 9/10 | 5429 days | 1% |
| Christina Fischer | 9/10 | 5429 days | 1% |
| Kay and Colin Yendole | 2/10 | 5430 days | 0% |
| Andrew Hammond | 8/10 | 5557 days | 1% |
| Rob | 9/10 | 5688 days | 1% |
| lindam | 10/10 | 5740 days | 1% |
| Family_Thomsen | 10/10 | 5753 days | 1% |
| Gunda G | 10/10 | 5779 days | 1% |
| Willi Heinen | 7/10 | 5779 days | 1% |
| Henrik Plichta | 9/10 | 5780 days | 1% |
| Johan | 10/10 | 5781 days | 1% |
| Daryl Taylor | 9/10 | 5792 days | 1% |
| Charlotte Therland | 10/10 | 5794 days | 1% |
| Greg Gerritz | 9/10 | 5798 days | 1% |
| Loes van Aru | 8/10 | 5812 days | 1% |
| Camenzind | 9/10 | 5819 days | 1% |
| robertst | 9/10 | 5855 days | 1% |
| Anne Ford | 9/10 | 5863 days | 1% |
| Stefan Lua | 10/10 | 5863 days | 1% |
| Peter Essink | 10/10 | 5863 days | 1% |
| Richard Kesteleyn | 8/10 | 5869 days | 1% |
| Lesley Nixon | 8/10 | 5871 days | 1% |
| Hennie Neeleman | 9/10 | 5873 days | 1% |
| Pieter Neeleman | 7/10 | 5873 days | 1% |
| eowyn2k | 9/10 | 5891 days | 1% |
| arthurw | 10/10 | 5978 days | 1% |
| Donna | 10/10 | 6016 days | 1% |
| EvertG | 9/10 | 6086 days | 1% |
| PeterK1 | 8/10 | 6089 days | 1% |
| suet | 9/10 | 6105 days | 1% |
| Katy1 | 9/10 | 6107 days | 1% |
| JudithNetherlands | 8/10 | 6121 days | 1% |
| WinstonH | 6/10 | 6124 days | 1% |
| PBouwmessten | 9/10 | 6125 days | 1% |
| Brigette Guikens | 10/10 | 6126 days | 1% |
| Yvanna | 8/10 | 6148 days | 1% |
| david | 8/10 | 6148 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 99 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 96 | -1.94% |
| 97 | -1.96% |
| 98 | -1.98% |
| 99 | -2.00% |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| … | … |
Balancing Adjustment
2.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.