Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 186 days | 69% |
| Mike Fricker | 8/10 | 339 days | 99% |
| Mel. | 10/10 | 369 days | 100% |
| John | 1/10 | 369 days | 40% |
| Mark | 5/10 | 400 days | 75% |
| Fabienne | 7/10 | 400 days | 92% |
| Rya | 10/10 | 429 days | 97% |
| Ashleigh | 10/10 | 674 days | 80% |
| James | 10/10 | 705 days | 78% |
| Trui Waalwijk | 6/10 | 766 days | 62% |
| Szilveszter | 10/10 | 766 days | 72% |
| Laura | 10/10 | 766 days | 72% |
| Amanda Keller | 6/10 | 825 days | 57% |
| James | 10/10 | 1190 days | 30% |
| Laura E | 10/10 | 1221 days | 28% |
| Bec | 10/10 | 1374 days | 18% |
| Tamsin | 10/10 | 1465 days | 13% |
| P, H & H | 10/10 | 1524 days | 11% |
| Chantelle | 10/10 | 1890 days | 5% |
| Lisa Kempf | 10/10 | 2105 days | 4% |
| Ema | 10/10 | 2135 days | 4% |
| Scooper | 4/10 | 2166 days | 3% |
| Nik | 7/10 | 2196 days | 4% |
| Michael S | 9/10 | 2255 days | 4% |
| Emre | 10/10 | 2317 days | 4% |
| Mike Fricker | 9/10 | 2408 days | 4% |
| Mike Fricker | 9/10 | 2408 days | 4% |
| Zella Mahoney | 10/10 | 2500 days | 4% |
| Michael McMahon | 9/10 | 2561 days | 3% |
| Bradletn | 10/10 | 2561 days | 3% |
| John Wyatt | 9/10 | 2571 days | 3% |
| UK 50-something couple | 9/10 | 2620 days | 3% |
| Laureen Trainer | 10/10 | 2880 days | 3% |
| Jon Veitch | 9/10 | 2926 days | 3% |
| Wayne Britton | 10/10 | 2949 days | 3% |
| Jane Anderton | 10/10 | 3013 days | 2% |
| Neil Warnock | 9/10 | 3047 days | 2% |
| Tony Waters | 1/10 | 3138 days | 1% |
| Julia Day | 10/10 | 3224 days | 2% |
| Case West | 9/10 | 3235 days | 2% |
| Sheila Kenny | 9/10 | 3277 days | 2% |
| Agnes Bouloumie | 10/10 | 3278 days | 2% |
| David From Switzerland | 7/10 | 3411 days | 1% |
| Alan Field | 8/10 | 3443 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3474 days | 1% |
| Richard Thompson | 9/10 | 3474 days | 1% |
| Oliver S. | 7/10 | 3715 days | 1% |
| Roeland Driessen | 9/10 | 3747 days | 1% |
| Sarah Munnings | 8/10 | 3808 days | 1% |
| Mike Fricker | 9/10 | 3992 days | 0% |
| Brita Topp | 6/10 | 4022 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4102 days | 0% |
| Florian Carli | 9/10 | 4112 days | 0% |
| Michael | 10/10 | 4112 days | 0% |
| Bertiethebus | 9/10 | 4387 days | 1% |
| Ton Martens | 7/10 | 4409 days | 1% |
| Michael Nolan | 10/10 | 4418 days | 1% |
| Jenny Short | 7/10 | 4446 days | 1% |
| 1246km | 8/10 | 4477 days | 1% |
| Alastair MacDonald | 9/10 | 4495 days | 1% |
| ORfam | 10/10 | 4508 days | 1% |
| Denise Albrecht | 8/10 | 4512 days | 1% |
| Doan | 8/10 | 4513 days | 1% |
| Claudia Mueller | 9/10 | 4513 days | 1% |
| Judy | 10/10 | 4517 days | 1% |
| Lisa Blake | 8/10 | 4524 days | 1% |
| Megan Child | 9/10 | 4525 days | 1% |
| Moni01 | 8/10 | 4752 days | 1% |
| Michael Touzer | 9/10 | 4778 days | 1% |
| Steven Hill | 9/10 | 4779 days | 1% |
| Michael Jefferies | 10/10 | 4786 days | 1% |
| Frans Roebroek | 9/10 | 4794 days | 1% |
| Nora | 9/10 | 4796 days | 1% |
| Slangen | 9/10 | 4805 days | 1% |
| Adam Critchley | 9/10 | 4809 days | 1% |
| Sandy & Michaela | 10/10 | 4825 days | 1% |
| J Knol | 7/10 | 4838 days | 1% |
| ZephyrTL | 10/10 | 4843 days | 1% |
| Robert Carswell | 9/10 | 4880 days | 1% |
| Rudlinger | 10/10 | 4891 days | 1% |
| Fran & Roger | 10/10 | 4891 days | 1% |
| Tacksharp | 10/10 | 5027 days | 1% |
| pkac | 10/10 | 5027 days | 1% |
| mandnken1 | 1/10 | 5118 days | 0% |
| Jennifer Holloway | 8/10 | 5123 days | 1% |
| Oliver Berg | 10/10 | 5132 days | 1% |
| Florian Miller | 10/10 | 5132 days | 1% |
| Guult Ryan | 9/10 | 5135 days | 1% |
| Jackie MacRostie | 6/10 | 5139 days | 0% |
| Michael Orme | 9/10 | 5139 days | 1% |
| Carolin | 9/10 | 5148 days | 1% |
| Melanie Gruber | 10/10 | 5150 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5161 days | 1% |
| David | 8/10 | 5167 days | 1% |
| Stefan Morris | 9/10 | 5168 days | 1% |
| Patrick Decoster | 10/10 | 5170 days | 1% |
| Daniel Lang | 8/10 | 5170 days | 1% |
| D Oostrum | 9/10 | 5172 days | 1% |
| Christina Fischer | 9/10 | 5172 days | 1% |
| Kay and Colin Yendole | 2/10 | 5173 days | 0% |
| Andrew Hammond | 8/10 | 5300 days | 1% |
| Rob | 9/10 | 5431 days | 1% |
| lindam | 10/10 | 5483 days | 1% |
| Family_Thomsen | 10/10 | 5496 days | 1% |
| Gunda G | 10/10 | 5522 days | 1% |
| Willi Heinen | 7/10 | 5522 days | 1% |
| Henrik Plichta | 9/10 | 5523 days | 1% |
| Johan | 10/10 | 5524 days | 1% |
| Daryl Taylor | 9/10 | 5535 days | 1% |
| Charlotte Therland | 10/10 | 5537 days | 1% |
| Greg Gerritz | 9/10 | 5541 days | 1% |
| Loes van Aru | 8/10 | 5555 days | 1% |
| Camenzind | 9/10 | 5562 days | 1% |
| robertst | 9/10 | 5598 days | 1% |
| Anne Ford | 9/10 | 5606 days | 1% |
| Stefan Lua | 10/10 | 5606 days | 1% |
| Peter Essink | 10/10 | 5606 days | 1% |
| Richard Kesteleyn | 8/10 | 5612 days | 1% |
| Lesley Nixon | 8/10 | 5614 days | 1% |
| Hennie Neeleman | 9/10 | 5616 days | 1% |
| Pieter Neeleman | 7/10 | 5616 days | 1% |
| eowyn2k | 9/10 | 5634 days | 1% |
| arthurw | 10/10 | 5721 days | 1% |
| Donna | 10/10 | 5759 days | 1% |
| EvertG | 9/10 | 5829 days | 1% |
| PeterK1 | 8/10 | 5832 days | 1% |
| suet | 9/10 | 5848 days | 1% |
| Katy1 | 9/10 | 5850 days | 1% |
| JudithNetherlands | 8/10 | 5864 days | 1% |
| WinstonH | 6/10 | 5867 days | 0% |
| PBouwmessten | 9/10 | 5868 days | 1% |
| Brigette Guikens | 10/10 | 5869 days | 1% |
| Yvanna | 8/10 | 5891 days | 1% |
| david | 8/10 | 5891 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 177 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 174 | -3.19% |
| 175 | -3.21% |
| 176 | -3.22% |
| 177 | -3.24% |
| 178 | -3.26% |
| 179 | -3.28% |
| 180 | -3.30% |
| … | … |
Balancing Adjustment
3.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.