Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fitzroy Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
42 Valid Reviews
The Fitzroy Beach Holiday Park experience has a total of 46 reviews. There are 42 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 42 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 42 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 20 |
|
48% |
9/10 | 12 |
|
29% |
8/10 | 6 |
|
14% |
7/10 | 3 |
|
7% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
2% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
90.95% Average
The raw data average (mean) for all the Fitzroy Beach Holiday Park valid reviews is 90.95% and is based on 42 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
89.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Theresa M | 10/10 | 253 days | 100% |
Thomas Buchberger | 10/10 | 284 days | 99% |
El | 10/10 | 589 days | 83% |
Jennifer | 10/10 | 650 days | 78% |
Todd Caldwell | 5/10 | 709 days | 56% |
Katie | 7/10 | 740 days | 66% |
Gil Gurney | 7/10 | 1015 days | 40% |
Robert McNabb | 8/10 | 1319 days | 19% |
Megan Brookman | 10/10 | 1439 days | 13% |
Shar-ron & Jim | 10/10 | 1561 days | 8% |
Boardwalk Blss | 9/10 | 1623 days | 6% |
Lea | 8/10 | 1774 days | 4% |
Ralph Gleek | 8/10 | 1866 days | 4% |
Tamara | 9/10 | 1958 days | 3% |
Louise | 9/10 | 1989 days | 3% |
Brigid | 10/10 | 2019 days | 3% |
Julie Sturgeon | 10/10 | 2050 days | 3% |
Paul | 9/10 | 2050 days | 3% |
Pam | 10/10 | 2080 days | 3% |
Tracy Lee | 10/10 | 2111 days | 3% |
Stephany Anderson | 8/10 | 2111 days | 3% |
Kate | 10/10 | 2139 days | 3% |
Astrid | 8/10 | 2139 days | 3% |
Michelle | 8/10 | 2170 days | 3% |
Jessica | 10/10 | 2170 days | 3% |
Nura | 9/10 | 2170 days | 3% |
Tracy Zvagulis | 10/10 | 2170 days | 3% |
Michael and Martina | 9/10 | 2201 days | 3% |
Sathya | 9/10 | 2201 days | 3% |
Canan Barkley | 10/10 | 2231 days | 3% |
Fouad | 9/10 | 2231 days | 3% |
A Brad in a van | 7/10 | 2231 days | 3% |
Tracey H | 10/10 | 2323 days | 3% |
Ryan | 10/10 | 2354 days | 3% |
Michael McMahon | 9/10 | 2445 days | 2% |
Sarah Billing | 9/10 | 2486 days | 2% |
Gordon Otte | 9/10 | 2525 days | 1% |
Julia Unkrig | 9/10 | 2856 days | 2% |
Debbie Hodder | 10/10 | 2894 days | 2% |
Susan H | 10/10 | 3021 days | 1% |
Yoachim Graber | 10/10 | 3525 days | 0% |
Sibylle and Nadine | 10/10 | 3653 days | -1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fitzroy Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fitzroy Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fitzroy Beach Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.01% |
198 | -4.03% |
199 | -4.05% |
200 | -4.07% |
201 | -4.09% |
202 | -4.11% |
203 | -4.13% |
… | … |
1.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.