Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fitzroy Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fitzroy Beach Holiday Park
Valid Reviews
42 Valid Reviews
The Fitzroy Beach Holiday Park experience has a total of 46 reviews. There are 42 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 42 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 42 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
48% |
| 9/10 | 12 |
|
29% |
| 8/10 | 6 |
|
14% |
| 7/10 | 3 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.95% Average
The raw data average (mean) for all the Fitzroy Beach Holiday Park valid reviews is 90.95% and is based on 42 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Theresa M | 10/10 | 216 days | 100% |
| Thomas Buchberger | 10/10 | 247 days | 99% |
| El | 10/10 | 551 days | 85% |
| Jennifer | 10/10 | 613 days | 80% |
| Todd Caldwell | 5/10 | 672 days | 57% |
| Katie | 7/10 | 703 days | 68% |
| Gil Gurney | 7/10 | 978 days | 43% |
| Robert McNabb | 8/10 | 1281 days | 21% |
| Megan Brookman | 10/10 | 1402 days | 14% |
| Shar-ron & Jim | 10/10 | 1523 days | 9% |
| Boardwalk Blss | 9/10 | 1585 days | 7% |
| Lea | 8/10 | 1737 days | 4% |
| Ralph Gleek | 8/10 | 1829 days | 4% |
| Tamara | 9/10 | 1920 days | 3% |
| Louise | 9/10 | 1951 days | 3% |
| Brigid | 10/10 | 1981 days | 3% |
| Julie Sturgeon | 10/10 | 2012 days | 3% |
| Paul | 9/10 | 2012 days | 3% |
| Pam | 10/10 | 2043 days | 3% |
| Tracy Lee | 10/10 | 2074 days | 3% |
| Stephany Anderson | 8/10 | 2074 days | 3% |
| Kate | 10/10 | 2102 days | 3% |
| Astrid | 8/10 | 2102 days | 3% |
| Michelle | 8/10 | 2133 days | 3% |
| Jessica | 10/10 | 2133 days | 3% |
| Nura | 9/10 | 2133 days | 3% |
| Tracy Zvagulis | 10/10 | 2133 days | 3% |
| Michael and Martina | 9/10 | 2164 days | 3% |
| Sathya | 9/10 | 2164 days | 3% |
| Canan Barkley | 10/10 | 2194 days | 3% |
| Fouad | 9/10 | 2194 days | 3% |
| A Brad in a van | 7/10 | 2194 days | 3% |
| Tracey H | 10/10 | 2285 days | 3% |
| Ryan | 10/10 | 2316 days | 3% |
| Michael McMahon | 9/10 | 2408 days | 2% |
| Sarah Billing | 9/10 | 2449 days | 2% |
| Gordon Otte | 9/10 | 2488 days | 1% |
| Julia Unkrig | 9/10 | 2819 days | 2% |
| Debbie Hodder | 10/10 | 2857 days | 2% |
| Susan H | 10/10 | 2983 days | 1% |
| Yoachim Graber | 10/10 | 3487 days | 0% |
| Sibylle and Nadine | 10/10 | 3616 days | -1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fitzroy Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.72% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Fitzroy Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fitzroy Beach Holiday Park experience has been adjusted for 191 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 188 | -3.66% |
| 189 | -3.68% |
| 190 | -3.70% |
| 191 | -3.72% |
| 192 | -3.74% |
| 193 | -3.76% |
| 194 | -3.78% |
| … | … |
Balancing Adjustment
1.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.