Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitomo TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waitomo TOP 10 Holiday Park
Valid Reviews
108 Valid Reviews
The Waitomo TOP 10 Holiday Park experience has a total of 109 reviews. There are 108 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 108 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 32 |
|
30% |
| 8/10 | 34 |
|
31% |
| 7/10 | 8 |
|
7% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.30% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park valid reviews is 86.30% and is based on 108 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 108 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
29% |
| 9/10 | 16 |
|
33% |
| 8/10 | 14 |
|
29% |
| 7/10 | 4 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.33% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park face-to-face reviews is 88.33% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ben W | 8/10 | 228 days | 100% |
| RGill | 8/10 | 350 days | 96% |
| MatthiasB | 8/10 | 409 days | 93% |
| Tim Schmitter | 10/10 | 440 days | 94% |
| Millie | 8/10 | 562 days | 84% |
| Mike Fricker | 9/10 | 685 days | 76% |
| Andre | 10/10 | 775 days | 69% |
| Rob | 9/10 | 898 days | 56% |
| Anne | 7/10 | 928 days | 50% |
| Kawena Schuman | 9/10 | 1020 days | 44% |
| Thomas Frank | 8/10 | 1140 days | 33% |
| Simon | 8/10 | 1171 days | 30% |
| Todd Caldwell | 9/10 | 1171 days | 30% |
| Paige Hayward | 8/10 | 1202 days | 28% |
| Lothar Valentijn | 9/10 | 1232 days | 26% |
| Grumpster | 10/10 | 2420 days | 4% |
| Scooper | 8/10 | 2512 days | 4% |
| Amy Alexander | 8/10 | 2542 days | 4% |
| Megan | 7/10 | 2542 days | 3% |
| Jgcanada | 10/10 | 2601 days | 3% |
| R James | 2/10 | 2693 days | 1% |
| Deb S | 7/10 | 2724 days | 3% |
| Lee | 10/10 | 2754 days | 3% |
| Nadene Wheatley | 9/10 | 3068 days | 2% |
| Liz K | 8/10 | 3342 days | 2% |
| Scott O'Donnell | 9/10 | 3362 days | 2% |
| Geoffrey Brogden | 9/10 | 3362 days | 2% |
| lemennais perrine | 8/10 | 3362 days | 2% |
| Lavina Kerki | 8/10 | 3365 days | 2% |
| Susi Sorglos | 3/10 | 3393 days | 1% |
| Luke Young | 8/10 | 3492 days | 2% |
| Phillippa McLernon | 9/10 | 3676 days | 1% |
| Rainer Welsch | 5/10 | 3728 days | 1% |
| Jamie | 9/10 | 3767 days | 1% |
| Suzanne Vermeulen | 6/10 | 3820 days | 1% |
| Jacqui | 9/10 | 3827 days | 1% |
| Emma Keegan | 8/10 | 4003 days | 1% |
| Nicky Hurst | 10/10 | 4019 days | 1% |
| Tineke Verschueren | 9/10 | 4028 days | 1% |
| Andrew Jones | 8/10 | 4034 days | 0% |
| Florian Kleemann | 7/10 | 4048 days | 0% |
| Laurie | 10/10 | 4062 days | 0% |
| Stephen McNair | 8/10 | 4093 days | 0% |
| holidaymad from Solihull | 9/10 | 4093 days | 0% |
| Neville Smith | 8/10 | 4215 days | 0% |
| Richard | 9/10 | 4277 days | 0% |
| Family Trip | 9/10 | 4399 days | 1% |
| Glenda | 10/10 | 4427 days | 1% |
| Jake Bell | 10/10 | 4458 days | 1% |
| Paul Wood | 8/10 | 4489 days | 1% |
| Ut & Sacha | 10/10 | 4550 days | 1% |
| Kathy Hart | 10/10 | 4703 days | 1% |
| Andrew Pearce | 10/10 | 4823 days | 1% |
| Hanneke P | 8/10 | 4823 days | 1% |
| David Restell | 8/10 | 4823 days | 1% |
| Wouter Trumpie | 7/10 | 4843 days | 1% |
| Stephan Olivier | 8/10 | 4858 days | 1% |
| Stephan Olivier | 8/10 | 4858 days | 1% |
| Fam von Hattem | 8/10 | 4866 days | 1% |
| Huw Davies | 8/10 | 5104 days | 1% |
| Rob Klauer | 8/10 | 5117 days | 1% |
| Ed Trucie | 9/10 | 5124 days | 1% |
| Peter Dellen | 9/10 | 5141 days | 1% |
| Deana Peters | 8/10 | 5141 days | 1% |
| Peter Putz | 9/10 | 5143 days | 1% |
| Liz Stokes | 9/10 | 5145 days | 1% |
| Scott Simpson | 10/10 | 5146 days | 1% |
| Johannes & Katrin | 9/10 | 5157 days | 1% |
| Fabienne Indergand | 10/10 | 5224 days | 1% |
| Benjamin Meier | 8/10 | 5235 days | 1% |
| Waldemar Schuler | 10/10 | 5236 days | 1% |
| Anne Quehe | 9/10 | 5236 days | 1% |
| Tacksharp | 10/10 | 5373 days | 1% |
| Ralph & Marloes Meyers | 9/10 | 5463 days | 1% |
| lyndavid | 10/10 | 5464 days | 1% |
| Rens Hemselmans | 8/10 | 5481 days | 1% |
| J Palmer | 9/10 | 5487 days | 1% |
| Liz & Jim | 10/10 | 5489 days | 1% |
| Omar Candon | 10/10 | 5496 days | 1% |
| Annelie & Martin | 9/10 | 5499 days | 1% |
| Tobias Torax | 10/10 | 5510 days | 1% |
| Tayler Gray | 9/10 | 5510 days | 1% |
| Stefan Morris | 8/10 | 5514 days | 1% |
| Theo Dykhuizen | 10/10 | 5518 days | 1% |
| Fred | 8/10 | 5523 days | 1% |
| Carl_Larsen | 10/10 | 5799 days | 1% |
| AlisonB | 10/10 | 5829 days | 1% |
| lindam | 10/10 | 5829 days | 1% |
| marisraneth | 9/10 | 5829 days | 1% |
| Denecke Thorsten | 9/10 | 5869 days | 1% |
| Tim Stick | 8/10 | 5874 days | 1% |
| Mathias Skov | 8/10 | 5874 days | 1% |
| Daryl Taylor | 10/10 | 5881 days | 1% |
| Susan | 10/10 | 5884 days | 1% |
| Carolina Gonzalez | 10/10 | 5886 days | 1% |
| joannaw | 8/10 | 5935 days | 1% |
| pimn | 9/10 | 5944 days | 1% |
| GoodTimes | 9/10 | 5950 days | 1% |
| Furger | 10/10 | 5952 days | 1% |
| jank | 9/10 | 6041 days | 1% |
| clairet | 7/10 | 6059 days | 1% |
| Donna | 10/10 | 6105 days | 1% |
| michellew | 10/10 | 6142 days | 1% |
| KatieR | 9/10 | 6192 days | 1% |
| Steve Harper | 7/10 | 6201 days | 1% |
| NicoleG | 9/10 | 6227 days | 1% |
| Grimm | 8/10 | 6241 days | 1% |
| Chris | 7/10 | 6243 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitomo TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.96% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Waitomo TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitomo TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.91% |
| 198 | -3.93% |
| 199 | -3.95% |
| 200 | -3.96% |
| 201 | -3.98% |
| 202 | -4.00% |
| 203 | -4.02% |
| … | … |
Balancing Adjustment
2.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.