Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitomo TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waitomo TOP 10 Holiday Park
Valid Reviews
108 Valid Reviews
The Waitomo TOP 10 Holiday Park experience has a total of 109 reviews. There are 108 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 108 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 32 |
|
30% |
| 8/10 | 34 |
|
31% |
| 7/10 | 8 |
|
7% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.30% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park valid reviews is 86.30% and is based on 108 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 108 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
29% |
| 9/10 | 16 |
|
33% |
| 8/10 | 14 |
|
29% |
| 7/10 | 4 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.33% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park face-to-face reviews is 88.33% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ben W | 8/10 | 136 days | 100% |
| RGill | 8/10 | 258 days | 97% |
| MatthiasB | 8/10 | 317 days | 95% |
| Tim Schmitter | 10/10 | 348 days | 96% |
| Millie | 8/10 | 470 days | 88% |
| Mike Fricker | 9/10 | 593 days | 82% |
| Andre | 10/10 | 683 days | 76% |
| Rob | 9/10 | 806 days | 64% |
| Anne | 7/10 | 836 days | 58% |
| Kawena Schuman | 9/10 | 928 days | 52% |
| Thomas Frank | 8/10 | 1048 days | 40% |
| Simon | 8/10 | 1079 days | 37% |
| Todd Caldwell | 9/10 | 1079 days | 37% |
| Paige Hayward | 8/10 | 1110 days | 35% |
| Lothar Valentijn | 9/10 | 1140 days | 32% |
| Grumpster | 10/10 | 2328 days | 4% |
| Scooper | 8/10 | 2420 days | 4% |
| Amy Alexander | 8/10 | 2450 days | 4% |
| Megan | 7/10 | 2450 days | 4% |
| Jgcanada | 10/10 | 2509 days | 4% |
| R James | 2/10 | 2601 days | 2% |
| Deb S | 7/10 | 2632 days | 3% |
| Lee | 10/10 | 2662 days | 3% |
| Nadene Wheatley | 9/10 | 2976 days | 3% |
| Liz K | 8/10 | 3250 days | 2% |
| Scott O'Donnell | 9/10 | 3270 days | 2% |
| Geoffrey Brogden | 9/10 | 3270 days | 2% |
| lemennais perrine | 8/10 | 3270 days | 2% |
| Lavina Kerki | 8/10 | 3273 days | 2% |
| Susi Sorglos | 3/10 | 3301 days | 1% |
| Luke Young | 8/10 | 3400 days | 2% |
| Phillippa McLernon | 9/10 | 3584 days | 2% |
| Rainer Welsch | 5/10 | 3636 days | 1% |
| Jamie | 9/10 | 3675 days | 1% |
| Suzanne Vermeulen | 6/10 | 3728 days | 1% |
| Jacqui | 9/10 | 3735 days | 1% |
| Emma Keegan | 8/10 | 3911 days | 1% |
| Nicky Hurst | 10/10 | 3927 days | 1% |
| Tineke Verschueren | 9/10 | 3936 days | 1% |
| Andrew Jones | 8/10 | 3942 days | 1% |
| Florian Kleemann | 7/10 | 3956 days | 1% |
| Laurie | 10/10 | 3970 days | 1% |
| Stephen McNair | 8/10 | 4001 days | 1% |
| holidaymad from Solihull | 9/10 | 4001 days | 1% |
| Neville Smith | 8/10 | 4123 days | 0% |
| Richard | 9/10 | 4185 days | 0% |
| Family Trip | 9/10 | 4307 days | 0% |
| Glenda | 10/10 | 4335 days | 0% |
| Jake Bell | 10/10 | 4366 days | 0% |
| Paul Wood | 8/10 | 4397 days | 1% |
| Ut & Sacha | 10/10 | 4458 days | 1% |
| Kathy Hart | 10/10 | 4611 days | 1% |
| Andrew Pearce | 10/10 | 4731 days | 1% |
| Hanneke P | 8/10 | 4731 days | 1% |
| David Restell | 8/10 | 4731 days | 1% |
| Wouter Trumpie | 7/10 | 4751 days | 1% |
| Stephan Olivier | 8/10 | 4766 days | 1% |
| Stephan Olivier | 8/10 | 4766 days | 1% |
| Fam von Hattem | 8/10 | 4774 days | 1% |
| Huw Davies | 8/10 | 5012 days | 1% |
| Rob Klauer | 8/10 | 5025 days | 1% |
| Ed Trucie | 9/10 | 5032 days | 1% |
| Peter Dellen | 9/10 | 5049 days | 1% |
| Deana Peters | 8/10 | 5049 days | 1% |
| Peter Putz | 9/10 | 5051 days | 1% |
| Liz Stokes | 9/10 | 5053 days | 1% |
| Scott Simpson | 10/10 | 5054 days | 1% |
| Johannes & Katrin | 9/10 | 5065 days | 1% |
| Fabienne Indergand | 10/10 | 5132 days | 1% |
| Benjamin Meier | 8/10 | 5143 days | 1% |
| Waldemar Schuler | 10/10 | 5144 days | 1% |
| Anne Quehe | 9/10 | 5144 days | 1% |
| Tacksharp | 10/10 | 5281 days | 1% |
| Ralph & Marloes Meyers | 9/10 | 5371 days | 1% |
| lyndavid | 10/10 | 5372 days | 1% |
| Rens Hemselmans | 8/10 | 5389 days | 1% |
| J Palmer | 9/10 | 5395 days | 1% |
| Liz & Jim | 10/10 | 5397 days | 1% |
| Omar Candon | 10/10 | 5404 days | 1% |
| Annelie & Martin | 9/10 | 5407 days | 1% |
| Tobias Torax | 10/10 | 5418 days | 1% |
| Tayler Gray | 9/10 | 5418 days | 1% |
| Stefan Morris | 8/10 | 5422 days | 1% |
| Theo Dykhuizen | 10/10 | 5426 days | 1% |
| Fred | 8/10 | 5431 days | 1% |
| Carl_Larsen | 10/10 | 5707 days | 1% |
| AlisonB | 10/10 | 5737 days | 1% |
| lindam | 10/10 | 5737 days | 1% |
| marisraneth | 9/10 | 5737 days | 1% |
| Denecke Thorsten | 9/10 | 5777 days | 1% |
| Tim Stick | 8/10 | 5782 days | 1% |
| Mathias Skov | 8/10 | 5782 days | 1% |
| Daryl Taylor | 10/10 | 5789 days | 1% |
| Susan | 10/10 | 5792 days | 1% |
| Carolina Gonzalez | 10/10 | 5794 days | 1% |
| joannaw | 8/10 | 5843 days | 1% |
| pimn | 9/10 | 5852 days | 1% |
| GoodTimes | 9/10 | 5858 days | 1% |
| Furger | 10/10 | 5860 days | 1% |
| jank | 9/10 | 5949 days | 1% |
| clairet | 7/10 | 5967 days | 1% |
| Donna | 10/10 | 6013 days | 1% |
| michellew | 10/10 | 6050 days | 1% |
| KatieR | 9/10 | 6100 days | 1% |
| Steve Harper | 7/10 | 6109 days | 1% |
| NicoleG | 9/10 | 6135 days | 1% |
| Grimm | 8/10 | 6149 days | 1% |
| Chris | 7/10 | 6151 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitomo TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.39% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Waitomo TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitomo TOP 10 Holiday Park experience has been adjusted for 118 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 115 | -2.33% |
| 116 | -2.35% |
| 117 | -2.37% |
| 118 | -2.39% |
| 119 | -2.41% |
| 120 | -2.43% |
| 121 | -2.45% |
| … | … |
Balancing Adjustment
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.