Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whangateau Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Whangateau Holiday Park

Valid Reviews

86 Valid Reviews

The Whangateau Holiday Park experience has a total of 87 reviews. There are 86 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 86 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 86 valid reviews:

Rating Count Percentage
10/10 47
55%
9/10 21
24%
8/10 9
10%
7/10 4
5%
6/10 4
5%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.63% Average

The raw data average (mean) for all the Whangateau Holiday Park valid reviews is 91.63% and is based on 86 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

91.57%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nico 10/10 396 days 100%
Sandee 8/10 518 days 91%
Anna Swain 9/10 1187 days 31%
Teresa 10/10 1309 days 22%
Wendy Munro 10/10 2099 days 5%
Angela Hornby 9/10 2130 days 5%
Stefano Clerici 9/10 2314 days 4%
Ann-Catherine Deblon 7/10 3162 days 2%
Boukje Diijkstra 9/10 3174 days 3%
J Bennett 9/10 3316 days 2%
Suzanne Vermeulen 8/10 3318 days 2%
Mike Merrick 10/10 3562 days 2%
Claire Scott 8/10 4262 days 0%
Lis Bon 10/10 4290 days 0%
Dean James 10/10 4290 days 0%
Kathycowell 10/10 4290 days 0%
Malcolm Fowler 9/10 4290 days 0%
Humphrey 7/10 4290 days 0%
P Stratful 10/10 4321 days 0%
Ronell 9/10 4321 days 0%
Linda Buchanan 10/10 4321 days 0%
Grant Malcolmson 9/10 4321 days 0%
Sharon 10/10 4321 days 0%
Awhina_Soeters 10/10 4321 days 0%
Markku 10/10 4321 days 0%
Cher 7/10 4321 days 0%
bluecat1 10/10 4321 days 0%
Sandy Mackereth 9/10 4321 days 0%
Mrs_Morunga 9/10 4321 days 0%
Dave 10/10 4321 days 0%
Neil & Christine 10/10 4321 days 0%
Sandy Shore 10/10 4321 days 0%
Roeland Driessen 6/10 4321 days 0%
Sue Bahr 10/10 4321 days 0%
sonny ali 10/10 4321 days 0%
Barbara Hart 8/10 4321 days 0%
Kerri Cleaver 6/10 4321 days 0%
Malo Wong 8/10 4321 days 0%
Rehanna Hack 9/10 4321 days 0%
Lisa Holten 9/10 4321 days 0%
Remacha 8/10 4321 days 0%
Colin Nicol 9/10 4321 days 0%
Reijenga 6/10 4343 days 0%
Lynaire Dunn 6/10 4352 days 0%
Megan Quincey 10/10 4352 days 0%
Scott Forrest 10/10 4352 days 0%
jane_ 10/10 4352 days 0%
Terangi Enoka 10/10 4352 days 0%
LindsayLoo 10/10 4382 days 1%
vipond1 10/10 4382 days 1%
2_and_a_half_kiwis 10/10 4382 days 1%
pauhar 7/10 4382 days 1%
musicguy 9/10 4413 days 1%
Jimmy 10/10 4413 days 1%
Nigel 10/10 4413 days 1%
hope23 9/10 4413 days 1%
Tatie3 10/10 4413 days 1%
JJ_2 10/10 4413 days 1%
sonsim14 10/10 4413 days 1%
SueH 10/10 4413 days 1%
Froggie 8/10 4413 days 1%
John Laxton 10/10 4413 days 1%
Lindsay Banks 8/10 4413 days 1%
mal_going_somewhere 10/10 4443 days 1%
Charlotte91 10/10 4443 days 1%
jhim002 9/10 4443 days 1%
on_holiday 10/10 4474 days 1%
Weekenders 8/10 4535 days 1%
campalm 10/10 4535 days 1%
Tigermoth 10/10 4535 days 1%
kerrie77 10/10 4566 days 1%
Vucich 9/10 4566 days 1%
mcarduph 10/10 4566 days 1%
hotpeppers 9/10 4566 days 1%
Campsalot 5/10 4596 days 1%
GaryU 9/10 4596 days 1%
Travellers 9/10 4596 days 1%
schooldays 10/10 4596 days 1%
TheRicesNZ 10/10 4596 days 1%
jg1 10/10 4596 days 1%
john peraua 10/10 4627 days 1%
hoppinghog 10/10 4656 days 1%
RevRog 10/10 4687 days 1%
MOhlson 10/10 4687 days 1%
Vince 10/10 4718 days 1%
debmuzz 9/10 5052 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whangateau Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.85% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the Whangateau Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whangateau Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.80%
198 -3.82%
199 -3.83%
200 -3.85%
201 -3.87%
202 -3.89%
203 -3.91%

Balancing Adjustment

1.34% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.