Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whangateau Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whangateau Holiday Park
Valid Reviews
86 Valid Reviews
The Whangateau Holiday Park experience has a total of 87 reviews. There are 86 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 86 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 86 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
55% |
| 9/10 | 21 |
|
24% |
| 8/10 | 9 |
|
10% |
| 7/10 | 4 |
|
5% |
| 6/10 | 4 |
|
5% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.63% Average
The raw data average (mean) for all the Whangateau Holiday Park valid reviews is 91.63% and is based on 86 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
91.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nico | 10/10 | 352 days | 100% |
| Sandee | 8/10 | 474 days | 92% |
| Anna Swain | 9/10 | 1143 days | 34% |
| Teresa | 10/10 | 1265 days | 25% |
| Wendy Munro | 10/10 | 2055 days | 5% |
| Angela Hornby | 9/10 | 2086 days | 5% |
| Stefano Clerici | 9/10 | 2269 days | 4% |
| Ann-Catherine Deblon | 7/10 | 3118 days | 2% |
| Boukje Diijkstra | 9/10 | 3130 days | 3% |
| J Bennett | 9/10 | 3272 days | 2% |
| Suzanne Vermeulen | 8/10 | 3273 days | 2% |
| Mike Merrick | 10/10 | 3518 days | 2% |
| Claire Scott | 8/10 | 4218 days | 0% |
| Lis Bon | 10/10 | 4246 days | 0% |
| Dean James | 10/10 | 4246 days | 0% |
| Kathycowell | 10/10 | 4246 days | 0% |
| Malcolm Fowler | 9/10 | 4246 days | 0% |
| Humphrey | 7/10 | 4246 days | 0% |
| P Stratful | 10/10 | 4277 days | 0% |
| Ronell | 9/10 | 4277 days | 0% |
| Linda Buchanan | 10/10 | 4277 days | 0% |
| Grant Malcolmson | 9/10 | 4277 days | 0% |
| Sharon | 10/10 | 4277 days | 0% |
| Awhina_Soeters | 10/10 | 4277 days | 0% |
| Markku | 10/10 | 4277 days | 0% |
| Cher | 7/10 | 4277 days | 0% |
| bluecat1 | 10/10 | 4277 days | 0% |
| Sandy Mackereth | 9/10 | 4277 days | 0% |
| Mrs_Morunga | 9/10 | 4277 days | 0% |
| Dave | 10/10 | 4277 days | 0% |
| Neil & Christine | 10/10 | 4277 days | 0% |
| Sandy Shore | 10/10 | 4277 days | 0% |
| Roeland Driessen | 6/10 | 4277 days | 0% |
| Sue Bahr | 10/10 | 4277 days | 0% |
| sonny ali | 10/10 | 4277 days | 0% |
| Barbara Hart | 8/10 | 4277 days | 0% |
| Kerri Cleaver | 6/10 | 4277 days | 0% |
| Malo Wong | 8/10 | 4277 days | 0% |
| Rehanna Hack | 9/10 | 4277 days | 0% |
| Lisa Holten | 9/10 | 4277 days | 0% |
| Remacha | 8/10 | 4277 days | 0% |
| Colin Nicol | 9/10 | 4277 days | 0% |
| Reijenga | 6/10 | 4299 days | 0% |
| Lynaire Dunn | 6/10 | 4308 days | 0% |
| Megan Quincey | 10/10 | 4308 days | 0% |
| Scott Forrest | 10/10 | 4308 days | 0% |
| jane_ | 10/10 | 4308 days | 0% |
| Terangi Enoka | 10/10 | 4308 days | 0% |
| LindsayLoo | 10/10 | 4338 days | 0% |
| vipond1 | 10/10 | 4338 days | 0% |
| 2_and_a_half_kiwis | 10/10 | 4338 days | 0% |
| pauhar | 7/10 | 4338 days | 0% |
| musicguy | 9/10 | 4369 days | 0% |
| Jimmy | 10/10 | 4369 days | 0% |
| Nigel | 10/10 | 4369 days | 0% |
| hope23 | 9/10 | 4369 days | 0% |
| Tatie3 | 10/10 | 4369 days | 0% |
| JJ_2 | 10/10 | 4369 days | 0% |
| sonsim14 | 10/10 | 4369 days | 0% |
| SueH | 10/10 | 4369 days | 0% |
| Froggie | 8/10 | 4369 days | 0% |
| John Laxton | 10/10 | 4369 days | 0% |
| Lindsay Banks | 8/10 | 4369 days | 0% |
| mal_going_somewhere | 10/10 | 4399 days | 1% |
| Charlotte91 | 10/10 | 4399 days | 1% |
| jhim002 | 9/10 | 4399 days | 1% |
| on_holiday | 10/10 | 4430 days | 1% |
| Weekenders | 8/10 | 4491 days | 1% |
| campalm | 10/10 | 4491 days | 1% |
| Tigermoth | 10/10 | 4491 days | 1% |
| kerrie77 | 10/10 | 4522 days | 1% |
| Vucich | 9/10 | 4522 days | 1% |
| mcarduph | 10/10 | 4522 days | 1% |
| hotpeppers | 9/10 | 4522 days | 1% |
| Campsalot | 5/10 | 4552 days | 1% |
| GaryU | 9/10 | 4552 days | 1% |
| Travellers | 9/10 | 4552 days | 1% |
| schooldays | 10/10 | 4552 days | 1% |
| TheRicesNZ | 10/10 | 4552 days | 1% |
| jg1 | 10/10 | 4552 days | 1% |
| john peraua | 10/10 | 4583 days | 1% |
| hoppinghog | 10/10 | 4612 days | 1% |
| RevRog | 10/10 | 4643 days | 1% |
| MOhlson | 10/10 | 4643 days | 1% |
| Vince | 10/10 | 4674 days | 1% |
| debmuzz | 9/10 | 5008 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whangateau Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Whangateau Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whangateau Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.94% |
| 198 | -2.95% |
| 199 | -2.97% |
| 200 | -2.98% |
| 201 | -3.00% |
| 202 | -3.01% |
| 203 | -3.03% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.